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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width,initial-scale=1"/><meta name="robots" content="noindex, max-image-preview:large"/><title>How OpenAI Could Shape the Next Wave of Collaborative Platforms</title><meta name="description" content="We’re already used to video meetings and screensharing – but the collaboration experience could be better and there’s opportunity to refine how we do meetings."/><meta property="og:title" content="How OpenAI Could Shape the Next Wave of Collaborative Platforms"/><meta property="og:description" content="We’re already used to video meetings and screensharing – but the collaboration experience could be better and there’s opportunity to refine how we do meetings."/><meta property="og:url" content="https://www.nojitter.com/team-collaboration-tools-workspaces/how-openai-could-shape-next-wave-collaborative-platforms"/><meta property="og:type" content="article"/><meta property="og:image" content="https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt191c1931220f9bc1/667ecfda247dd71bac85feaa/image-1716x965_(40).jpg?disable=upscale&width=1200&height=630&fit=crop"/><meta property="oc:keywords" content="Unified Communications, AI & Machine Learning"/><link rel="canonical" href="https://www.nojitter.com/team-collaboration-tools-workspaces/how-openai-could-shape-next-wave-collaborative-platforms"/><script type="application/ld+json">{"@context":"https://schema.org","@type":"Article","datePublished":"2024-06-28T15:00:16.000Z","dateModified":"2024-09-05T14:21:56.908Z","headline":"How OpenAI Could Shape the Next Wave of Collaborative Platforms","mainEntityOfPage":"https://www.itprotoday.com/unified-communications/how-openai-could-shape-the-next-wave-of-collaborative-platforms","image":{"@type":"ImageObject","url":"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt191c1931220f9bc1/667ecfda247dd71bac85feaa/image-1716x965_(40).jpg","caption":"","creditText":"Alamy"},"author":[{"@type":"Person","name":"Eric Krapf","image":"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt1cd5be2719779059/6613c9befb490e7a4630d2cd/Krapf_Eric_headshot2019_150.png","url":"https://www.itprotoday.com/author/eric-krapf"},{"@type":"Person","name":"No Jitter","image":"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/bltbc339c03bce0d3c3/667a03d1c162ae7af22b4acb/NoJitterIcon.png","url":"https://www.itprotoday.com/author/no-jitter"}]}</script><script type="application/ld+json">{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.itprotoday.com"},{"@type":"ListItem","position":2,"name":"Unified Communications","item":"https://www.itprotoday.com/cloud-computing/cloud-services/unified-communications"}]}</script><link rel="preload" href="https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt191c1931220f9bc1/667ecfda247dd71bac85feaa/image-1716x965_(40).jpg?width=1280&auto=webp&quality=10&format=jpg&disable=upscale&blur=40" as="image"/><meta property="twitter:card" content="summary"/><script type="text/javascript">window.NREUM||(NREUM={});NREUM.info = {"agent":"","beacon":"bam.eu01.nr-data.net","errorBeacon":"bam.eu01.nr-data.net","licenseKey":"NRJS-26ae6a3b09493bbcc87","applicationID":"514059305","agentToken":null,"applicationTime":29.3054,"transactionName":"MhBSZQoZWEEDU0ZaXgtac0QLDFlfTR9HXVgDHFVVVRtZXw9FXFpSBAFZXhYLGVoNRx9cQQAbUVhVG1lHDlQfQFkEBVUcDBBTHwxVSkccEhRGVFUXUB8BX15fUAcaQlAMEUBXT0BeUkUDGkJcCw==","queueTime":0,"ttGuid":"d5746fe5a064cf10"}; (window.NREUM||(NREUM={})).init={privacy:{cookies_enabled:true},ajax:{deny_list:["bam.eu01.nr-data.net"]},distributed_tracing:{enabled:true}};(window.NREUM||(NREUM={})).loader_config={agentID:"538480682",accountID:"3936348",trustKey:"3288925",xpid:"Vw8EV1VXABAFVVVSAggEVlE=",licenseKey:"NRJS-26ae6a3b09493bbcc87",applicationID:"514059305"};;/*! 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class="ArticleBase-HeaderSummary" data-testid="article-summary">We’re already used to video meetings and screensharing – but the collaboration experience could be better and there’s opportunity to refine how we do meetings.</p></div></div></div><div class="TwoColumnLayout-Content"><div class="TwoColumnLayout-Body"><div class="ArticleBase-Body" data-testid="article-base-body"><div class="ArticleBase-Contributors" data-testid="article-base-contributors"><div class="Contributors Contributors_variant_normal Contributors_hasAvatar" data-component="contributors"><div class="Contributors-AvatarWrapper"><a class="Contributors-AvatarLink Contributors-AvatarLink_isMultiple" aria-label="Eric Krapf" data-discover="true" href="/author/eric-krapf"><img aria-hidden="true" data-testid="contributor-avatar" data-component="image" class="Contributors-Avatar" 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src="https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/bltbc339c03bce0d3c3/667a03d1c162ae7af22b4acb/NoJitterIcon.png?width=100&auto=webp&quality=80&disable=upscale" loading="lazy" alt="Picture of No Jitter" title="Picture of No Jitter"/></a></div><div class="Contributors-InfoWrapper"><a class="Contributors-ContributorName Contributors-ContributorName_showComma" data-testid="contributor-name" data-discover="true" href="/author/eric-krapf">Eric Krapf, </a><a class="Contributors-ContributorName" data-testid="contributor-name" data-discover="true" href="/author/no-jitter">No Jitter</a><p class="Contributors-Date" data-testid="contributors-date">June 28, 2024</p></div></div><div data-component="article-read-time" class="ArticleReadTime ArticleReadTime_size_normal"><span data-component="icon" data-name="Clock" class="ArticleReadTime-Icon" style="mask-image:url(/build/_assets/Clock-MSX4SBCD.svg);-webkit-mask-image:url(/build/_assets/Clock-MSX4SBCD.svg);mask-repeat:no-repeat;-webkit-mask-repeat:no-repeat;-webkit-mask-position:center;-webkit-mask-size:contain"></span><span>3 Min Read</span></div></div><div class="ArticleBase-FeaturedImageWrapper" data-testid="featured-image"><div data-component="captioned-content" class="CaptionedContent"><div class="CaptionedContent-Content"><img data-component="image" class="ArticleBase-FeaturedImage" data-src="https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt191c1931220f9bc1/667ecfda247dd71bac85feaa/image-1716x965_(40).jpg?width=1280&auto=webp&quality=95&format=jpg&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt191c1931220f9bc1/667ecfda247dd71bac85feaa/image-1716x965_(40).jpg?width=1280&auto=webp&quality=95&format=jpg&disable=upscale" loading="eager" alt="business people preparing audio visual presentation on collaboration in conference room" title="business people preparing audio visual presentation on collaboration in conference room"/></div><div class="CaptionedContent-Caption" data-testid="captioned-content-caption"><span class="CaptionedContent-CreditTo">Alamy</span></div></div></div><div class="SocialShare"><div data-component="social-share" class="SocialShare SocialShare_variant_button ArticleBase-SocialShare ArticleBase-SocialShare_first"><a target="_blank" rel="noreferrer" aria-label="Linkedin" href="https://www.linkedin.com/sharing/share-offsite/?url=https://www.itprotoday.com/unified-communications/how-openai-could-shape-the-next-wave-of-collaborative-platforms"><span class="SocialShare-IconWrapper SocialShare-IconWrapper_variant_button"><span data-component="icon" data-name="Linkedin" class="SocialShare-Icon SocialShare-Icon_variant_button SocialShare-Icon_type_linkedin" 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SocialShare-Icon_type_email" style="mask-image:url(/build/_assets/Email-47H7P533.svg);-webkit-mask-image:url(/build/_assets/Email-47H7P533.svg);mask-repeat:no-repeat;-webkit-mask-repeat:no-repeat;-webkit-mask-position:center;-webkit-mask-size:contain"></span></span></a></div></div><div class="ArticleBase-BodyContent ArticleBase-BodyContent_Article" data-testid="article-base-body-content"><div data-module="content" class="ContentModule-Wrapper"><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">The basic functionality of collaboration platforms hasn’t fundamentally changed since the pandemic started. These platforms enable video conferencing with desktop sharing and text chat, which added up to a reasonable facsimile of in-person collaboration — and while that’s good enough to keep teams working in concert across physical distances, is that all there is to the collaboration platform experience?</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Enter Copilot. Microsoft took the lead in promoting the idea of a </span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><a class="ContentText-BodyTextChunk ContentText-BodyTextChunk_link" target="_blank" href="https://www.itprotoday.com/ai-machine-learning/microsoft-build-2024-links-past-innovations-to-an-ai-driven-future">new wave of collaboration</a></span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">, where AI assistants let people prioritize which meetings they attend, how they will follow up on action items generated in those meetings, and how to use those meetings’ output in future work. That’s promising for the many knowledge workers who are meetinged-out on a daily basis — the output and follow-up to meetings may change but the collaboration experience of chatting, sharing assets and appearing via video is basically the same. The Copilot approach promises a new relationship to that experience, as well as a gain in productivity.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">But now, Microsoft’s high-profile AI partner, OpenAI, seems to be making moves to grab its own share of the enterprise business, with the potential to change the meeting experience. OpenAI clearly is targeting the enterprise; last year, the company released ChatGPT Enterprise for which it now </span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><a class="ContentText-BodyTextChunk ContentText-BodyTextChunk_link" target="_blank" href="https://www.itprotoday.com/ai-machine-learning/openai-sees-tremendous-growth-in-corporate-version-of-chatgpt">claims 600,000 users</a></span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">, capturing customers at 93% of the Fortune 500.</span></p><p data-component="related-article" class="RelatedArticle"><span data-testid="related-article-title" class="RelatedArticle-Title">Related:</span><a class="RelatedArticle-RelatedContent" data-discover="true" href="/unified-communications/microsoft-risks-eu-fine-after-antitrust-warning-over-teams" target="_self">Microsoft Risks EU Fine After Antitrust Warning Over Teams</a></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Then this week OpenAI </span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><a class="ContentText-BodyTextChunk ContentText-BodyTextChunk_link" target="_blank" href="https://techcrunch.com/2024/06/24/openai-buys-a-remote-collaboration-platform/">acquired a videoconferencing startup</a></span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">, Multi. The move has led to speculation that the company may be looking to embed collaboration capabilities within ChatGPT. The question is whether they’ll actually try to fundamentally change the collaboration experience. Multi definitely doesn’t talk about videoconferencing the way that most companies in our space do. They describe the experience as “multiplayer,” linking it to the gaming paradigm rather than boring old work meetings. They </span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><a class="ContentText-BodyTextChunk ContentText-BodyTextChunk_link" target="_blank" href="https://multi.app/">describe themselves</a></span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"> as “people who hate meetings too.”</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">The Multi tool (which is </span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><a class="ContentText-BodyTextChunk ContentText-BodyTextChunk_link" target="_blank" href="https://multi.app/blog/multi-is-joining-openai">being shut down</a></span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"> in July with the OpenAI acquisition) is optimized for software developers’ collaboration, with an emphasis on screen sharing; the video capabilities were OEMed from Zoom. That leaves open the possibility that this is a niche play by OpenAI.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">But enhanced document collaboration is a use case for teams beyond software developers, and blending this capability with AI-driven functions like summarization and then potentially linking it to one of the leading LLMs could offer a new kind of experience, one that focuses on the piece of work that everyone’s collaborating on, and does so with a new level of functionality.</span></p><p data-component="related-article" class="RelatedArticle"><span data-testid="related-article-title" class="RelatedArticle-Title">Related:</span><a class="RelatedArticle-RelatedContent" data-discover="true" href="/unified-communications/intelligent-meeting-rooms-how-ai-is-reshaping-meeting-room-experiences-and-raising-new-issues" target="_self">Intelligent Meeting Rooms: How AI Is Reshaping Meeting Room Experiences – and Raising New Issues</a></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Of course, not every meeting is about a document. Some meetings are just people talking—and often those are the ones we most want to avoid. So the current model of helping people manage the role of meetings in their work life will continue to be as important as the emerging areas of focus on screensharing and video.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">So where does that leave plain old video service? Do we really need meeting equity and AI directors to continue refining the experience, to get closer to the “next best thing to being there?” I think we do, because as the meeting experience continues to mature, any element of it that seems outdated will stand out more. In the end, collaboration is a multifaceted experience, and technology can help in multiple ways.</span></p></div></div><div class="ArticleBase-More" data-testid="article-base-more"><p class="ArticleBase-MoreTitle">Read more about:</p><a data-component="keyword" class="Keyword Keyword_variant_category-2 Keyword_title_noJitter ArticleBase-Keywords" data-discover="true" href="/keyword/no-jitter">No Jitter</a></div><div class="SocialShare"><div data-component="social-share" class="SocialShare SocialShare_variant_button ArticleBase-SocialShare ArticleBase-SocialShare_second"><a target="_blank" rel="noreferrer" aria-label="Linkedin" href="https://www.linkedin.com/sharing/share-offsite/?url=https://www.itprotoday.com/unified-communications/how-openai-could-shape-the-next-wave-of-collaborative-platforms"><span class="SocialShare-IconWrapper SocialShare-IconWrapper_variant_button"><span data-component="icon" data-name="Linkedin" class="SocialShare-Icon SocialShare-Icon_variant_button 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SocialShare-Icon_type_email" style="mask-image:url(/build/_assets/Email-47H7P533.svg);-webkit-mask-image:url(/build/_assets/Email-47H7P533.svg);mask-repeat:no-repeat;-webkit-mask-repeat:no-repeat;-webkit-mask-position:center;-webkit-mask-size:contain"></span></span></a></div></div><div class="ArticleBase-ContributorsWrapper"><h2 class="ArticleBase-ContributorsTitle">About the Authors</h2><div class="ArticleBase-ContributorsSummary"><div data-component="contributor-summary" class="ContributorSummary ContributorSummary_variant_author"><div class="ContributorSummary-ImageWrapper ContributorSummary-ImageWrapper_variant_author"><a data-testid="contributor-summary-img-link" data-discover="true" href="/author/eric-krapf"><img data-component="image" class="ContributorSummary-Image ContributorSummary-Image_variant_author" data-src="https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt1cd5be2719779059/6613c9befb490e7a4630d2cd/Krapf_Eric_headshot2019_150.png?width=400&auto=webp&quality=80&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt1cd5be2719779059/6613c9befb490e7a4630d2cd/Krapf_Eric_headshot2019_150.png?width=400&auto=webp&quality=80&disable=upscale" loading="lazy" alt="Eric Krapf" title="Eric Krapf"/></a></div><div class="ContributorSummary-InfoWrapper ContributorSummary-InfoWrapper_variant_author"><div class="ContributorSummary-TitleWrapper"><a data-testid="contributor-summary-title-link" data-discover="true" href="/author/eric-krapf"><p class="ContributorSummary-Title ContributorSummary-Title_variant_author" data-testid="contributor-summary-title">Eric Krapf</p></a></div><div class="ContributorSummary-SubTitleWrapper ContributorSummary-SubTitleWrapper_variant_author"><p class="ContributorSummary-SubTitle ContributorSummary-SubTitle_variant_author" data-testid="contributor-summary-subtitle"></p></div><div class="ContributorSummary-ContentWrapper ContributorSummary-ContentWrapper_variant_author"><div class="ContributorSummary-Content ContributorSummary-Content_variant_author" data-testid="contributor-summary-content"><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNoneStyle" data-testid="content-text">Eric Krapf is general manager and program co-chair for </span><span class="ContentText ContentText_variant_bodyNoneStyle" data-testid="content-text"><a class="ContentText-BodyTextChunk ContentText-BodyTextChunk_link" target="_blank" href="http://www.enterpriseconnect.com/">Enterprise Connect</a></span><span class="ContentText ContentText_variant_bodyNoneStyle" data-testid="content-text">, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect's program co-chair for over a decade. He is also publisher of </span><span class="ContentText ContentText_variant_bodyNoneStyle" data-testid="content-text"><a class="ContentText-BodyTextChunk ContentText-BodyTextChunk_link" target="_blank" href="http://www.nojitter.com/">No Jitter</a></span><span class="ContentText ContentText_variant_bodyNoneStyle" data-testid="content-text">, the Enterprise Connect community's daily news and analysis website.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNoneStyle" data-testid="content-text">Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNoneStyle" data-testid="content-text">Before joining BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.</span></p></div></div></div><div class="ContributorSummary-SeeMore"><a data-component="button" class="Button Button_size_medium Button_variant_textLink" rel="" data-discover="true" href="/author/eric-krapf"><span class="Button-ContentWrapper"><span class="ContributorSummary-SeeMoreText"><span>See more from Eric Krapf</span><span data-component="icon" data-name="ChevronRight" class="ContributorSummary-SeeMoreIcon" style="mask-image:url(/build/_assets/ChevronRight-NHDKEYGJ.svg);-webkit-mask-image:url(/build/_assets/ChevronRight-NHDKEYGJ.svg);mask-repeat:no-repeat;-webkit-mask-repeat:no-repeat;-webkit-mask-position:center;-webkit-mask-size:contain"></span></span></span></a></div></div><div data-component="contributor-summary" class="ContributorSummary ContributorSummary_variant_author"><div class="ContributorSummary-ImageWrapper ContributorSummary-ImageWrapper_variant_author"><a 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He has been Enterprise Connect's program co-chair for over a decade. He is also publisher of "},{"type":"text","marks":[{"type":"link","attrs":{"href":"http://www.nojitter.com/","target":"new","rel":null,"class":null}}],"text":"No Jitter"},{"type":"text","text":", the Enterprise Connect community's daily news and analysis website."}]},{"type":"paragraph","attrs":{"textAlign":"left"},"content":[{"type":"text","text":"Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry."}]},{"type":"paragraph","attrs":{"textAlign":"left"},"content":[{"type":"text","text":"Before joining BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. 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These platforms enable video conferencing with desktop sharing and text chat, which added up to a reasonable facsimile of in-person collaboration — and while that’s good enough to keep teams working in concert across physical distances, is that all there is to the collaboration platform experience?"}]},{"type":"paragraph","attrs":{"textAlign":"left"},"content":[{"type":"text","text":"Enter Copilot. Microsoft took the lead in promoting the idea of a "},{"type":"text","marks":[{"type":"link","attrs":{"href":"https://www.itprotoday.com/ai-machine-learning/microsoft-build-2024-links-past-innovations-to-an-ai-driven-future","target":"_self","rel":null,"class":null}}],"text":"new wave of collaboration"},{"type":"text","text":", where AI assistants let people prioritize which meetings they attend, how they will follow up on action items generated in those meetings, and how to use those meetings’ output in future work. That’s promising for the many knowledge workers who are meetinged-out on a daily basis — the output and follow-up to meetings may change but the collaboration experience of chatting, sharing assets and appearing via video is basically the same. The Copilot approach promises a new relationship to that experience, as well as a gain in productivity."}]},{"type":"ad","pos":"300_1v_article"},{"type":"paragraph","attrs":{"textAlign":"left"},"content":[{"type":"text","text":"But now, Microsoft’s high-profile AI partner, OpenAI, seems to be making moves to grab its own share of the enterprise business, with the potential to change the meeting experience. OpenAI clearly is targeting the enterprise; last year, the company released ChatGPT Enterprise for which it now "},{"type":"text","marks":[{"type":"link","attrs":{"href":"https://www.itprotoday.com/ai-machine-learning/openai-sees-tremendous-growth-in-corporate-version-of-chatgpt","target":"_self","rel":null,"class":null}}],"text":"claims 600,000 users"},{"type":"text","text":", capturing customers at 93% of the Fortune 500."}]},{"type":"ad","pos":"native_1v"},{"type":"relatedArticle","content":[{"title":"Microsoft Risks EU Fine After Antitrust Warning Over Teams","url":"/unified-communications/microsoft-risks-eu-fine-after-antitrust-warning-over-teams","target":"_self"}],"title":"Related"},{"type":"paragraph","attrs":{"textAlign":"left"},"content":[{"type":"text","text":"Then this week OpenAI "},{"type":"text","marks":[{"type":"link","attrs":{"href":"https://techcrunch.com/2024/06/24/openai-buys-a-remote-collaboration-platform/","target":"_self","rel":null,"class":null}}],"text":"acquired a videoconferencing startup"},{"type":"text","text":", Multi. The move has led to speculation that the company may be looking to embed collaboration capabilities within ChatGPT. The question is whether they’ll actually try to fundamentally change the collaboration experience. Multi definitely doesn’t talk about videoconferencing the way that most companies in our space do. They describe the experience as “multiplayer,” linking it to the gaming paradigm rather than boring old work meetings. They "},{"type":"text","marks":[{"type":"link","attrs":{"href":"https://multi.app/","target":"_self","rel":null,"class":null}}],"text":"describe themselves"},{"type":"text","text":" as “people who hate meetings too.”"}]},{"type":"ad","pos":"video_v"},{"type":"paragraph","attrs":{"textAlign":"left"},"content":[{"type":"text","text":"The Multi tool (which is "},{"type":"text","marks":[{"type":"link","attrs":{"href":"https://multi.app/blog/multi-is-joining-openai","target":"_self","rel":null,"class":null}}],"text":"being shut down"},{"type":"text","text":" in July with the OpenAI acquisition) is optimized for software developers’ collaboration, with an emphasis on screen sharing; the video capabilities were OEMed from Zoom. That leaves open the possibility that this is a niche play by OpenAI."}]},{"type":"paragraph","attrs":{"textAlign":"left"},"content":[{"type":"text","text":"But enhanced document collaboration is a use case for teams beyond software developers, and blending this capability with AI-driven functions like summarization and then potentially linking it to one of the leading LLMs could offer a new kind of experience, one that focuses on the piece of work that everyone’s collaborating on, and does so with a new level of functionality."}]},{"type":"relatedArticle","content":[{"title":"Intelligent Meeting Rooms: How AI Is Reshaping Meeting Room Experiences – and Raising New Issues","url":"/unified-communications/intelligent-meeting-rooms-how-ai-is-reshaping-meeting-room-experiences-and-raising-new-issues","target":"_self"}],"title":"Related"},{"type":"paragraph","attrs":{"textAlign":"left"},"content":[{"type":"text","text":"Of course, not every meeting is about a document. Some meetings are just people talking—and often those are the ones we most want to avoid. So the current model of helping people manage the role of meetings in their work life will continue to be as important as the emerging areas of focus on screensharing and video."}]},{"type":"paragraph","attrs":{"textAlign":"left"},"content":[{"type":"text","text":"So where does that leave plain old video service? Do we really need meeting equity and AI directors to continue refining the experience, to get closer to the “next best thing to being there?” I think we do, because as the meeting experience continues to mature, any element of it that seems outdated will stand out more. 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