'My reception was so bad even O2 couldn't call me'

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contenteditable="true">https://www.bbc.co.uk/news/business-50179195</a> </div> <a class="twite__read-more" href="https://web.archive.org/web/20191027074337/https://www.bbc.co.uk/faqs/questions/bbc_online/sharing">Read more about sharing.</a> <p class="twite__new-window" aria-hidden="true">These are external links and will open in a new window</p> <button class="twite__close-button"> <span class="off-screen">Close share panel</span> <div class="twite__close-button-graphic" aria-hidden="true"></div> </button> </div> </li> </ul> </div> </div> </div> <div id="topic-tags"><div id="u1334317964501679"><noscript></noscript></div></div> </div> </div> <div class="story-body__inner" property="articleBody"> <figure class="media-landscape has-caption full-width lead"> <span class="image-and-copyright-container"> <img class="js-image-replace" alt="Sian Davies and her husband" src="https://web.archive.org/web/20191027074337im_/https://ichef.bbci.co.uk/news/320/cpsprodpb/15A83/production/_109370788_img_0007.jpg" width="976" height="549"> <span class="off-screen">Image copyright</span> <span class="story-image-copyright">Supplied</span> </span> <figcaption class="media-caption"> <span class="off-screen">Image caption</span> <span class="media-caption__text"> Sian Davies and her husband Jonathan at their local pub in Rossett, Wales </span> </figcaption> </figure><p class="story-body__introduction">A promise to end rural 'not-spots' can't come too soon for Sian Davies. She moved to Rossett, north-east Wales, with her husband this year - and the lack of mobile coverage has been "a real bugbear".</p><p>"The signal is almost non-existent," she said. "If I want to send or receive texts, I have to go upstairs in my home," she said.</p><p>She's not alone. Currently one third of the UK has patchy or non-existent mobile phone coverage. </p><p>But on Friday, a 拢1bn plan between the UK's four main mobile phone companies and the government was unveiled with the aim of banishing these signal dead zones.</p><p>The proposed deal - which includes EE, O2, Three and Vodafone - promises to get 4G coverage to 95% of the UK by 2025.</p><div id="bbccom_mpu_1_2_3" class="bbccom_slot mpu-ad" aria-hidden="true"> <div class="bbccom_advert"> <script type="text/javascript"> /**/ (function() { if (window.bbcdotcom && bbcdotcom.adverts && bbcdotcom.adverts.slotAsync) { bbcdotcom.adverts.slotAsync('mpu', [1,2,3]); } })(); /**/ </script> </div> </div><p>The operators would invest in new and existing phone masts they would all share under the proposal, which the government hopes will be formalised early next year.</p><figure class="media-landscape no-caption full-width"> <span class="image-and-copyright-container"> <div class="js-delayed-image-load" data-alt="Two people on Cumbria mountains with their phone" data-src="https://web.archive.org/web/20191027074337oe_/https://ichef.bbci.co.uk/news/320/cpsprodpb/17E40/production/_109365879_cumbria.jpg" data-width="976" data-height="549"></div> <span class="off-screen">Image copyright</span> <span class="story-image-copyright">Getty Images</span> </span> </figure><p>It is estimated that an additional 280,000 homes and businesses and 16,000km of roads will have coverage. </p><p>The four main mobile networks plan to contribute a total of 拢530m for the Shared Rural Network, with the government potentially supporting it with another 拢500m once the deal is finalised.</p><p>The government had threatened to force the mobile firms to allow customers to roam onto each other's networks in not-spots, a move the companies said would deter new investment. </p><h2 class="story-body__crosshead">'Solve the problem'</h2><p>Digital Secretary Nicky Morgan said "it is not yet a done deal and I want to see industry move quickly so we can reach a final agreement early next year."</p><p>For people like Mrs Davies, lack of coverage is a huge inconvenience. She's lost online purchases, as it takes so long for confirmation texts to come through. She ended up upgrading her phone so she could receive calls over wi-fi at home: </p><p>"Rossett is only six miles from both Chester and Wrexham, yet we are lucky to even get 3G never mind 4G," she said.</p><p>"One day O2 (her provider) called trying to get me to upgrade, but the caller said reception was bad and they would call later." </p><p>She contacted the company when it announced it was rolling out 5G: "I am flabbergasted that they can do this when many people cannot even get 3G!" </p><hr class="story-body__line"><figure class="media-landscape no-caption full-width"> <span class="image-and-copyright-container"> <div class="js-delayed-image-load" data-alt="Analysis box by Rory Cellan-Jones, technology correspondent" data-src="https://web.archive.org/web/20191027074337oe_/https://ichef.bbci.co.uk/news/320/cpsprodpb/997F/production/_104759293_rorycellan-jones-nc.png" data-width="1706" data-height="340"></div> </span> </figure><p>This deal follows years of wrangling between the government and the mobile operators with each side aware that the stakes were high.</p><p>It was under David Cameron's government that poor rural mobile coverage became a live issue - the Prime Minister was reportedly maddened by the lack of a mobile signal on his Cornish holidays, and residents and businesses in the countryside were understandably angry that poor connectivity was excluding them from the digital revolution.</p><p>The government repeatedly threatened to bring in so-called national roaming, forcing operators to allow customers to connect to rival networks in places where they could not provide a signal. They hated this proposal, insisting it would bring investment to a halt - why would you build a new mast only to see it used by customers of a rival who'd failed to invest? </p><p>But the threat has forced them to come up with a plan to invest 拢500m in a shared network which will see one mast hosting antennas from several operators.</p><p> In return they've won two concessions- the government will hand over cash to reach the really remote areas and Ofcom will drop coverage requirements from the rules for the next 5G spectrum auction.</p><p>Now though the final details of the deal have to be agreed - and rural residents may still have to wait some years before they can be confident of connecting wherever they are.</p><hr class="story-body__line"><p>Vodafone's chief technology officer, Scott Petty, told the BBC the plan has been 12 months in the making. </p><p>"As an industry we really believe this is the most effective way to get the UK from the bottom end of the coverage tables in Europe to the top end," he said. </p><h2 class="story-body__crosshead">'Unleash investment'</h2><p>Mark Bridgeman of the Country Land and Business Association said the news was is a big step forwards. </p><p>"We have been hugely frustrated at the lack of progress in improving mobile reception to date," he said.</p><p>"This announcement will be welcomed by everyone who lives or works in the countryside." </p><p>Felicity Burch, director of digital and innovation at business lobby group the CBI, said the proposal would "unleash investment and boost productivity". </p><p>"This is another crucial step in making the UK match-fit for the digital revolution."</p><ul class="story-body__unordered-list"> <li class="story-body__list-item"><a href="https://web.archive.org/web/20191027074337/https://www.bbc.co.uk/news/uk-49480560" class="story-body__link">5G: Rural areas could see bigger and taller masts</a></li> <li class="story-body__list-item"><a href="https://web.archive.org/web/20191027074337/https://www.bbc.co.uk/news/business-39894267" class="story-body__link">Firms 'hobbled' by poor mobile coverage</a></li> </ul><p>Sian Davies says she's "all for it, as long as the four companies can negotiate together and deliver what is promised." </p><p>She is worried though that her area will miss out: "I fear they may concentrate on more remote areas, and places such as Rossett which are relatively close to large urban areas, will be forgotten." </p> </div> </div> <div id="comp-comments-button" data-comp-meta="{"id":"comp-comments-button","type":"comments-button","handler":"commentsButton","deviceGroups":null,"opts":{"assetId":"50179195","treatment":"ghost_column","jsEnabled":true,"commentsId":"__CPS__50179195","commentsUrl":"https:\/\/ssl.live.bbc.co.uk\/modules\/comments\/?siteId=newscommentsmodule&parentUri=https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2Fbusiness-50179195%2Fcomments&forumId=__CPS__50179195&loc=en-GB&preset=responsive&title=%27My+reception+was+so+bad+even+O2+couldn%27t+call+me%27&timezone=Europe%2FLondon&isAjax=1","errormessage":"Sorry, we are unable to load the comments at this time. 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class="unit__meta"> <div class="date date--v1" data-seconds="1566921459" data-datetime="27 August 2019">27 August 2019</div> </div> </div> </div> </a> </li> <li class="unit unit--regular" data-entityid="more-on-this-story#2"> <a href="/web/20191027074337/https://www.bbc.co.uk/news/world-europe-48616174" class="unit__link-wrapper"> <div class="unit__body"> <div class="unit__header"> <div class="unit__title"> <span class="cta"> Does 5G pose health risks? </span> </div> <div class="unit__meta"> <div class="date date--v1" data-seconds="1563147197" data-datetime="15 July 2019">15 July 2019</div> </div> </div> </div> </a> </li> <li class="unit unit--regular" data-entityid="more-on-this-story#3"> <a href="/web/20191027074337/https://www.bbc.co.uk/news/business-39894267" class="unit__link-wrapper"> <div class="unit__body"> <div class="unit__header"> <div class="unit__title"> <span class="cta"> Firms 'hobbled' by poor mobile coverage </span> </div> <div class="unit__meta"> <div class="date 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