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table th { vertical-align:inherit; background:#F9EFE2; } .template-page-policy .pageContent table p { margin:0; } .template-page-policy .pageContent table p+p { margin-top:6px; } .template-page-policy .pageContent table td p b { font-size:1.05em; /* to emulate table headings if td instead of th */ } #print-page-line { display:initial !important; } @media print { #header, #footer { display: none !important; } } /* end media query */ </style><div id="page.policy" class="template template-page template-page-policy template-for-page-terms-conditions"> <div class="head"> <div class="centerContainer"> <h1>Terms & Conditions</h1> </div> </div> <div class="body" style="min-height:300px"> <div class="centerContainer"> <div class="contentContainer pageContent"> <p class="p2"> </p> <p class="p2"><b>Terms of Use</b></p> <p class="p2">Effective date: September 1, 2021</p> <p class="p2">Last updated: May 1, 2024</p> <p class="p2">Welcome to Promix. Please read on to learn the rules and restrictions that govern your use of our website(s), services and applications (the “Services”), including, without limitation, any request to receive information about, or to purchase any of the products made available through our website(s) (each, a “Product”). Your purchase of any Products will also be governed by any other terms made available by us to you during the sales process. If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at:</p> <p class="p2">Email: orders@promixnutrition.com</p> <p class="p2">Phone: 352-221-9320</p> <p class="p2">Address: 2613 NW 24th Ter, Gainesville, FL 32605</p> <p class="p2">These Terms of Use (the “Terms”) are a binding contract between you and <b>Promix Nutrition, Inc.</b> (“Promix,” “we” and “us”). Your use of the Services in any way, including without limitation to purchase Products, or registering for the Services, means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services or are a registered user of the Services. These Terms include the provisions in this document as well as those in the <a href="https://promixnutrition.com/policies/privacy-policy"><span class="s1">Privacy Policy</span></a>, and the <a href="https://promixnutrition.com/policies/terms-of-service"><span class="s1">terms and conditions of sale</span></a> entered into between you and us for the sale of any Products.<b> </b>These Terms apply to all users of the Services and all users of the Products, including, without limitation, registered and unregistered users.<b> Your use of or participation in certain Services may also be subject to additional policies, rules and/or conditions (“Additional Terms”), which are incorporated herein by reference, and you understand and agree that by using or participating in any such Services, you agree to also comply with these Additional Terms. Please read these Terms carefully. </b>They cover important information about Services and Products provided to you. <b>These Terms include information about future changes to these Terms, limitations of liability, a class action waiver and resolution of disputes by arbitration instead of in court. PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES AND PRODUCTS ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS ANY OF THE SERVICES OR PRODUCTS IN ANY MANNER.</b></p> <p class="p2"><b>ARBITRATION NOTICE AND CLASS ACTION WAIVER:</b> EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.</p> <p class="p2"><b>Will these Terms ever change?</b></p> <p class="p2">We are constantly trying to improve our Products and Services, so these Terms may need to change along with our Products and Services. We reserve the right to change the Terms at any time, but if we do, we will place a notice on our site located at www.Promixnutrition.com, send you an email, and/or notify you by some other means. </p> <p class="p2">If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes. </p> <p class="p2">Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us. </p> <p class="p2"><b>What about my privacy?</b></p> <p class="p2">Promix takes the privacy of its users very seriously. For the current Promix Privacy Policy, please <a href="https://promixnutrition.com/policies/privacy-policy"><span class="s1">click here</span></a>.</p> <p class="p2"><i>Children’s Online Privacy Protection Act & General Data Protection Regulation</i></p> <p class="p2">The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13 years of age. We do not knowingly collect or solicit personally identifiable information from children under 16 years of age; if you are a child under 16 years of age, please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided us personal information, please contact us at orders@promixnutrition.com.</p> <p class="p2"><b>What are the basics of using Promix?</b></p> <p class="p2">You may be required to sign up for an account, select a password and username (“Promix User ID”), and provide us with certain information or data, such as your contact information. You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your Promix User ID a name that you do not have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.</p> <p class="p2">Additionally, you may be able to access certain parts or features of the Services by using your account credentials from other services (each, a “Third Party Account”), such as those offered by Google, Facebook and Apple. By using the Services through a Third Party Account, you permit us to access certain information from such account for use by the Services. You are ultimately in control of how much information is accessible to us and may exercise such control by adjusting your privacy settings on your Third Party Account. </p> <p class="p2">You represent and warrant that you are an individual of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and have gotten your parent or guardian to agree to these Terms on your behalf). </p> <p class="p2">You will only use the Services and Products you obtain for your own internal, personal, non-commercial use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. If your use of the Services or Products is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your use of the Services or Products in a way that breaks the law.</p> <p class="p2">You will not share your Promix User ID, account or password with anyone, and you must protect the security of your Promix User ID, account, password and any other access tools or credentials. You’re responsible for any activity associated with your Promix User ID and account.</p> <p class="p2"><i>No Medical Advice; Not for Emergencies</i></p> <p class="p2"><b>Promix does not offer medical advice or diagnoses, self-management of health problems, nor does it endorse any particular type of medical treatment or engage in the practice of medicine. Our Services are not intended to be a substitute for professional medical advice, diagnosis, or treatment and are offered for informational and communicative purposes only. The Services are not intended to be, and must not be taken to be, the practice of medicine, nursing, pharmacy or other healthcare advice by Promix.</b> </p> <p class="p2"><b>The Services are not meant to diagnose or treat any conditions – only your medical professional can determine the right course of treatment for you and determine what is safe, appropriate and effective based on your needs. Reliance on any information provided by Promix or in connection with the Services is solely at your own risk. You are solely responsible for any decisions or actions you take based on the information and materials available through the Services. </b></p> <p class="p2"><b>You acknowledge that although some Content (defined below) may be provided by individuals in the medical profession, the provision of such Content does not create a medical professional/patient relationship between you and Promix or between you and any other individual or entity, and does not constitute an opinion, medical advice, or diagnosis or treatment. Healthcare providers and patients should always obtain applicable diagnostic information from appropriate trusted sources. Healthcare providers should never withhold professional medical advice or delay in providing it because of something they have read in connection with our Services.</b></p> <p class="p2"><b>THE SERVICES, PRODUCTS AND CONTENT SHOULD NEVER BE USED AS A SUBSTITUTE FOR EMERGENCY CARE. IF YOU HAVE A MEDICAL OR MENTAL HEALTH EMERGENCY, YOU SHOULD SEEK EMERGENCY TREATMENT AT THE NEAREST EMERGENCY ROOM OR DIAL 911. </b></p> <p class="p2">You may contact us with general questions regarding our Products, but do not send us any specific medical, therapeutic or treatment questions. </p> <p class="p2"><b>What about messaging?</b></p> <p class="p2">As part of the Services, you may receive communications through the Services, including messages that Promix sends you (for example, via email or SMS). When signing up for the Services, you will receive a welcome message and instructions on how to stop receiving messages. <b>By signing up for the Services and providing us with your wireless number, you confirm that you want Promix to send you information that we think may be of interest to you, which may include Promix using automated dialing technology to text you at the wireless number you provided, and you agree to receive communications from Promix, and you represent and warrant that each person you register for the Services or for whom you provide a wireless phone number has consented to receive communications from Promix.</b> You agree to indemnify and hold Promix harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to your breach of the foregoing.</p> <p class="p2">To the extent you voluntarily opt to have SMS notifications sent directly to your wireless phone number, the following terms apply:  </p> <p class="p2">(a) your mobile provider's standard messaging rates apply to our confirmation SMS and all subsequent SMS correspondence. You may choose to receive our mobile alerts by signing up. Message and data rates may apply, according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier's pricing plan to determine the charges for browsing data and sending and receiving text messages. Under no circumstances will we be responsible for any text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit text alerts, you may not receive our text alerts. Pre-paid phones or calling plans may not be supported. You may receive a bounce back message for every message you send to us. </p> <p class="p2">(b) We will not be liable for any delays in the receipt of any SMS messages, as delivery is subject to effective transmission from your network operator. SMS message services are provided on an AS IS basis. </p> <p class="p2">Data obtained from you in connection with this SMS service may include your cell phone number, your provider's name, and the date, time, and content of your messages. We may use this information to contact you and to provide the Services you request from us. We will never share this information with a third party, except as expressly provided in our <a href="https://promixnutrition.com/policies/privacy-policy"><span class="s1">Privacy Policy</span></a><span class="s2">.</span></p> <p class="p2"><b>Are there restrictions in how I can use the Services?</b></p> <p class="p3">You represent, warrant, and agree that you will not provide or contribute anything, including any Content or User Submission (as those terms are defined below), to the Services, or otherwise use or interact with the Services, in a manner that:</p> <ol class="ol1"> <li class="li4"><span class="s3">infringes or violates the intellectual property rights or any other rights of anyone else (including Promix);</span></li> <li class="li4"><span class="s3">violates any law or regulation, including, without limitation, any applicable export control laws, privacy laws or any other purpose not reasonably intended by Promix;</span></li> <li class="li4"><span class="s3">is dangerous, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;</span></li> <li class="li4"><span class="s3">jeopardizes the security of your Promix User ID, account or anyone else’s (such as allowing someone else to log in to the Services as you);</span></li> <li class="li4"><span class="s3">attempts, in any manner, to obtain the password, account, or other security information from any other user;</span></li> <li class="li4"><span class="s3">violates the security of any computer network, or cracks any passwords or security encryption codes;</span></li> <li class="li4"><span class="s3">runs Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);</span></li> <li class="li4"><span class="s3">“crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);</span></li> <li class="li4"><span class="s3">copies or stores any significant portion of the Content; or</span></li> <li class="li5"><span class="s3">decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Products or Services.</span></li> </ol> <p class="p2"> </p> <p class="p2">In addition, you represent, warrant, and agree that you will not access or use the Services for the purpose of creating or developing, or improving, any services or products that compete with or will compete with any of the Services or Products.</p> <p class="p2">A violation of any of the foregoing is grounds for termination of your right to use or access the Services. </p> <p class="p2"><b>What are my rights in the Services?</b></p> <p class="p2">The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions (as defined below) and so forth provided, or otherwise made accessible on or through the Services (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Promix's) rights. </p> <p class="p2">Subject to these Terms, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for any purpose other than using the Services is expressly prohibited without prior written permission from us. You understand and agree that Promix owns the Services and all intellectual property rights in the Products. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services. The Services may allow you to copy or download certain Content, but please remember that even where these functionalities exist, all the restrictions in this section still apply. You acknowledge that all Content accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to you or any other party resulting therefrom. We do not guarantee that any Content you access on or through the Services is or will continue to be accurate.</p> <p class="p2"><b>What about anything I contribute to the Services – do I have to grant any licenses to Promix or to other users?</b></p> <p class="p2"><i>User Submissions</i></p> <p class="p2">Anything you post, upload, share, store, or otherwise provide or make available through the Services is your “User Submission”. Some User Submissions may be viewable by other users. You are solely responsible for all User Submissions you contribute to the Services. You represent that all User Submissions submitted by you are accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations. </p> <p class="p2">You agree that you will not post, upload, share, store, or otherwise provide through the Services any User Submissions that: (i) infringe any third party's copyrights or other rights (e.g., trademark, privacy rights, etc.); (ii) contain sexually explicit content or pornography; (iii) contain hateful, defamatory, or discriminatory content or incite hatred against any individual or group; (iv) exploit minors; (v) depict unlawful acts or extreme violence; (vi) depict animal cruelty or extreme violence towards animals; (vii) promote fraudulent schemes, multi-level marketing (MLM) schemes, get rich quick schemes, online gaming and gambling, cash gifting, work from home businesses, or any other dubious money-making ventures; (viii) that violate any law; or (ix) is a performance claim about any Promix Products. As an example, while you can state “I love Promix Products” and “I think Promix gummies are great,” you cannot claim that a Promix Product cures a disease or works in a particular way. You agree that only Promix can make claims, promises or statements on behalf of Promix about its Products.  You also agree that you will not imply that you and Promix are affiliated in any way or that Promix approves of your comments without prior written consent from Promix.  </p> <p class="p2"><i>Licenses</i></p> <p class="p2">In order to display your User Submissions on the Services, and to allow other users to enjoy them (where applicable), you grant us certain rights in those User Submissions (see below for more information). Please note that all of the following licenses are subject to our <a href="https://promixnutrition.com/policies/privacy-policy"><span class="s1">Privacy Policy</span></a> to the extent they relate to User Submissions that are also your personally-identifiable information.</p> <p class="p2">For all User Submissions, you hereby grant Promix a license to translate, modify (for technical purposes, for example, making sure your content is viewable on a mobile device as well as a computer) and reproduce and otherwise act with respect to such User Submissions, in each case to enable us to operate the Services, as described in more detail below. This is a license only – your ownership in User Submissions is not affected.</p> <p class="p2">If you share a User Submission publicly on the Services, or if you provide us (in a direct email or otherwise) with any feedback, suggestions, improvements, enhancements, and/or feature requests relating to the Services (each of the foregoing, a “Public User Submission”), then you grant Promix the licenses above, as well as a license to display, perform, and distribute your Public User Submission for the purpose of making that Public User Submission accessible to all Promix users and providing the Services necessary to do so, as well as all other rights necessary to use and exercise all rights in that Public User Submission in connection with the Services and/or otherwise in connection with Promix's business. Also, you grant all other users of the Services a license to access that Public User Submission, and to use and exercise all rights in it, as permitted by the functionality of the Services.</p> <p class="p2">You agree that the licenses you grant are royalty-free, perpetual, sublicensable, irrevocable, and worldwide, provided that when you delete your Promix account, we may stop displaying your User Submissions (other than Public User Submissions, which may remain fully available) to other users (if applicable), but you understand and agree that it may not be possible to completely delete that content from Promix's records, and that your User Submissions may remain viewable elsewhere to the extent that they were copied or stored by other users. </p> <p class="p2">Finally, you understand and agree that Promix, in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.</p> <p class="p2"><b>What if I see something on the Services that infringes my copyright?</b></p> <p class="p3">In accordance with the DMCA, we’ve adopted the following policy toward copyright infringement.  We reserve the right to (a) block access to or remove material that we believe in good faith to be copyrighted material that has been illegally copied and distributed by any of our advertisers, affiliates, content providers, members or users and (b) remove and discontinue service to repeat offenders.</p> <ol class="ol1"> <li class="li4"><i></i><span class="s3"><i>Procedure for Reporting Copyright Infringements</i>.  If you believe that material or content residing on or accessible through the Services infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the following information to Promix to Receive Notification of Claimed Infringement (whose contact details are listed below):</span></li> <li class="li4"><span class="s3">A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;</span></li> <li class="li4"><span class="s3">Identification of works or materials being infringed;</span></li> <li class="li4"><span class="s3">Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that Company is capable of finding and verifying its existence;</span></li> <li class="li4"><span class="s3">Contact information about the notifier including address, telephone number and, if available, email address;</span></li> <li class="li4"><span class="s3">A statement that the notifier has a good faith belief that the material identified in (1)(c) is not authorized by the copyright owner, its agent, or the law; and</span></li> <li class="li4"><span class="s3">A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.</span></li> <li class="li4"><i></i><span class="s3"><i>Once Proper Bona Fide Infringement Notification is Received by the Designated Agent</i>.  Upon receipt of a proper notice of copyright infringement, we reserve the right to:</span></li> <li class="li4"><span class="s3">remove or disable access to the infringing material;</span></li> <li class="li4"><span class="s3">notify the content provider who is accused of infringement that we have removed or disabled access to the applicable material; and</span></li> <li class="li4"><span class="s3">terminate such content provider's access to the Services if he or she is a repeat offender.</span></li> <li class="li4"><i></i><span class="s3"><i>Procedure to Supply a Counter-Notice to the Designated Agent</i>.  If the content provider believes that the material that was removed (or to which access was disabled) is not infringing, or the content provider believes that it has the right to post and use such material from the copyright owner, the copyright owner's agent, or, pursuant to the law, the content provider may send us a counter-notice containing the following information to the Designated Agent:</span></li> <li class="li4"><span class="s3">A physical or electronic signature of the content provider;</span></li> <li class="li4"><span class="s3">Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled;</span></li> <li class="li4"><span class="s3">A statement that the content provider has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material; and</span></li> <li class="li5"><span class="s3">Content provider's name, address, telephone number, and, if available, email address, and a statement that such person or entity consents to the jurisdiction of the Federal Court for the judicial district in which the content provider’s address is located, or, if the content provider's address is located outside the United States, for any judicial district in which Company is located, and that such person or entity will accept service of process from the person who provided notification of the alleged infringement.</span></li> </ol> <p class="p2">If a counter-notice is received by the Designated Agent, Company may, in its discretion, send a copy of the counter-notice to the original complaining party informing that person that Company may replace the removed material or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider accused of committing infringement, the removed material may be replaced or access to it restored in 10 to 14 business days or more after receipt of the counter-notice, at Company's discretion.  </p> <p class="p2">Please contact Promix at the following address:</p> <p class="p2">Promix Nutrition, Inc.</p> <p class="p2">2613 NW 24th Ter, Gainesville, FL 32605</p> <p class="p2"><b>Who is responsible for what I see and do on the Services?</b></p> <p class="p2">Any information or Content publicly posted or privately transmitted through the Services is the sole responsibility of the person from whom such Content originated, and you access all such information and Content at your own risk, and we aren’t liable for any errors or omissions in that information or Content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services. We can’t guarantee the identity of any users with whom you interact in using the Services and are not responsible for which users gain access to the Services. </p> <p class="p2">You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it.</p> <p class="p2">The Services may contain links or connections to third-party websites or services that are not owned or controlled by Promix. When you access third-party websites or use third-party services, you accept that there are risks in doing so, and that Promix is not responsible for such risks. </p> <p class="p2">Promix has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or for any third party that you interact with through the Services. In addition, Promix will not and cannot monitor, verify, censor or edit the content of any third-party site or service. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilize. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or service. </p> <p class="p2">Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Promix shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.</p> <p class="p2">If there is a dispute between participants on this site or Services, or between users and any third party, you agree that Promix is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Promix, its directors, officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. You shall and hereby do waive California Civil Code Section 1542 or any similar law of any jurisdiction, which says in substance: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”</p> <p class="p2"><b>Will Promix ever change the Services?</b></p> <p class="p2">We’re always trying to improve our Products and Services, so they may change over time. We may suspend or discontinue any Products and any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice. </p> <p class="p2"><b>What are the payment terms for Products?</b></p> <p class="p2">Products through the <a href="https://promixnutrition.com/"><span class="s1">website</span></a>. Promix may limit or cancel quantities of Products purchased, and it reserves the right to refuse any order. In the event Promix needs to make a change to an order, it will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was made. The prices displayed in the local currency are valid only in the country of jurisdiction.<span class="s2"> </span>Products are offered at the prices set forth on our Products page, and you may choose to purchase Prices are subject to change at any time. Sales tax will be determined by the shipping address of the order and will automatically be added to the order. Promix is required by law to apply sales tax to orders to certain states. Purchased Products will be shipped to the shipping address of the order. Information about our return policy can all be found on our <a href="https://promix-nutrition.gorgias.help/en-US"><span class="s1">Frequently Asked Questions page</span></a>.  Any payment terms presented to you in the process of purchasing Products are deemed part of these Terms.</p> <p class="p3">Note that if you elect to receive text messages through the Services, data and message rates may apply. Any and all such charges, fees or costs are your sole responsibility. You should consult with your wireless carrier to determine what rates, charges, fees or costs may apply to your use of the Services.</p> <ol class="ol1"> <li class="li4"><span class="s3">Billing. We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your account on the Services (your “Billing Account”). The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms. Currently, we use Stripe, Inc. as our Payment Processor. You can access Stripe’s Terms of Service at https://stripe.com/us/checkout/legal and their Privacy Policy at https://stripe.com/us/privacy. We are not responsible for any error by, or other acts or omissions of, the Payment Processor. By choosing to purchase Products, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any such Products in accordance with the applicable payment terms, and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.</span></li> <li class="li4"><span class="s3">Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your billing account upon demand.</span></li> <li class="li4"><span class="s3">Recurring Billing. Some of the Products may be sold as a subscription, consisting of an initial period for which there is a one-time charge, followed by recurring period charges for additional Products as agreed to by you (“Paid Subscription”). By choosing a Paid Subscription, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD, GO TO <a href="https://promixnutrition.com/account/login?analytics_trace_id=ed3cc3f4-7d59-4284-961a-627d9107cfd0&error=login_required&return_url=%2Faccount"><span class="s1">ACCOUNT SETTINGS</span></a>.]</span></li> <li class="li4"><span class="s3">Current Information Required. YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. CHANGES TO SUCH INFORMATION CAN BE MADE AT <a href="https://promixnutrition.com/account/login?analytics_trace_id=ed3cc3f4-7d59-4284-961a-627d9107cfd0&error=login_required&return_url=%2Faccount"><span class="s1">ACCOUNT SETTINGS</span></a>. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF PAID SUBSCRIPTIONS UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR PAID SUBSCRIPTIONS AS SET FORTH ABOVE.</span></li> <li class="li4"><span class="s3">Change in Amount Authorized. If the amount to be charged to your billing account varies from the amount you preauthorized (other than due to the imposition or change in the amount of state sales taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges, including during or at the end of each billing cycle.</span></li> <li class="li4"><span class="s3">Auto-Renewal for Paid Subscriptions. Unless you opt out of auto-renewal, which can be done through your <a href="https://promixnutrition.com/account/login?analytics_trace_id=ed3cc3f4-7d59-4284-961a-627d9107cfd0&error=login_required&return_url=%2Faccount"><span class="s1">account settings</span></a>, any Paid Subscription(s) you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate. To change or resign your Paid Subscription(s) at any time, go to <a href="https://promixnutrition.com/account/login?analytics_trace_id=ed3cc3f4-7d59-4284-961a-627d9107cfd0&error=login_required&return_url=%2Faccount"><span class="s1">account settings</span></a>.  If you terminate a Paid Subscription, you may use your subscription until the end of your then-current term, and your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. IF YOU DO NOT WANT TO CONTINUE TO BE CHARGED ON A RECURRING MONTHLY BASIS, YOU MUST CANCEL THE APPLICABLE PAID SUBSCRIPTION THROUGH YOUR  </span></li> <li class="li4"><span class="s3">Reaffirmation of Authorization. Your non-termination or continued use of a Paid Subscription reaffirms that we are authorized to charge your Payment Method for that Paid Subscription. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to use the Paid Subscription. </span></li> <li class="li4"><span class="s3">Free Trials and Other Promotions. Any free trial or other promotion that provides access to free Products or free Paid Subscriptions must be used within the specified time of the trial. You must stop using a Paid Subscription before the end of the trial period in order to avoid being charged for that Paid Subscription. If you cancel prior to the end of the trial period and are inadvertently charged for a Paid Subscription, please contact us at orders@promixnutrition.com.</span></li> <li class="li5"><span class="s3">Coupon Codes. Coupon codes have no cash value and cannot be redeemable for cash, and cannot be combined with any other offers. Limit one coupon code per order. Coupon codes generally expire and are no longer valid for redemption 90 days after their date of generation, but certain coupon codes may have their own redemption period as specified in connection with the coupon code itself. The unauthorized reproduction, resale, modification, or trade of coupon codes is prohibited. Coupon codes are void where prohibited, taxed or restricted. Promix reserves the right to change or limit coupon codes in its sole discretion.</span></li> </ol> <p class="p2"> </p> <p class="p2"><b>What if I want to stop using the Services? </b></p> <p class="p2">You’re free to do that at any time by contacting us at orders@promixnutrition.com; please refer to our <a href="https://promixnutrition.com/policies/privacy-policy"><span class="s1">Privacy Policy</span></a>, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services. </p> <p class="p2">Promix is also free to terminate (or suspend access to) your use of the Services or your account for any reason at our discretion, including your breach of these Terms. Promix has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.</p> <p class="p2">Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account. We will try to provide advance notice to you prior to our terminating your account so that you are able to retrieve any important User Submissions you may have stored in your account (to the extent allowed by law and these Terms), but we may not do so if we determine it would be impractical, illegal, not in the interest of someone’s safety or security, or otherwise harmful to the rights or property of Promix.</p> <p class="p2">If you have deleted your account by mistake, contact us immediately at orders@promixnutrition.com – we will try to help, but unfortunately, we can’t promise that we can recover or restore anything.</p> <p class="p2">Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to indemnify us, any limitations on our liability, any terms regarding ownership of intellectual property rights, and terms regarding disputes between us, including without limitation the arbitration agreement. </p> <p class="p2"><b>What else do I need to know?</b></p> <p class="p2"><i>Warranty Disclaimer.</i> Promix AND ITS LICENSORS, SUPPLIERS, PARTNERS, PARENT, SUBSIDIARIES OR AFFILIATED ENTITIES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, CONSULTANTS, CONTRACT EMPLOYEES, REPRESENTATIVES AND AGENTS, AND EACH OF THEIR RESPECTIVE SUCCESSORS AND ASSIGNS (Promix AND ALL SUCH PARTIES TOGETHER, THE “Promix PARTIES”) MAKE NO REPRESENTATIONS OR WARRANTIES CONCERNING THE SERVICES, INCLUDING WITHOUT LIMITATION REGARDING ANY CONTENT CONTAINED IN OR ACCESSED THROUGH THE SERVICES, OR ANY PRODUCTS, AND THE Promix PARTIES WILL NOT BE RESPONSIBLE OR LIABLE FOR THE ACCURACY, COPYRIGHT COMPLIANCE, LEGALITY, OR DECENCY OF MATERIAL CONTAINED IN OR ACCESSED THROUGH THE SERVICES OR ANY CLAIMS, ACTIONS, SUITS PROCEDURES, COSTS, EXPENSES, DAMAGES OR LIABILITIES ARISING OUT OF USE OF, OR IN ANY WAY RELATED TO YOUR PARTICIPATION IN, THE SERVICES. THE Promix PARTIES MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING SUGGESTIONS OR RECOMMENDATIONS OF SERVICES OR PRODUCTS OFFERED OR PURCHASED THROUGH OR IN CONNECTION WITH THE SERVICES INCLUDING, WITHOUT LIMITATION, ANY PRODUCTS. PRODUCTS AND SERVICES PURCHASED OR OFFERED (WHETHER OR NOT FOLLOWING SUCH RECOMMENDATIONS AND SUGGESTIONS) THROUGH THE SERVICES ARE PROVIDED “AS-IS” AND WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, FROM THE Promix PARTIES OR OTHERS. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. </p> <p class="p2"><i>Limitation of Liability</i>. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL ANY OF THE Promix PARTIES BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF ONE-HUNDRED ($100) DOLLARS OR (D) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU. </p> <p class="p2"><i>Indemnity</i>. To the fullest extent allowed by applicable law, you agree to indemnify and hold the Promix Parties harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any claims relating to (a) your use of the Services (including any actions taken by a third party using your account) and any Products, and (b) your violation of these Terms.  We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defenses.</p> <p class="p2"><i>Assignment</i>. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Promix's prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.</p> <p class="p2"><i>Choice of Law</i>. These Terms are governed by and will be construed under the Federal Arbitration Act, applicable federal law, and the laws of the State of Delaware, without regard to the conflicts of laws provisions thereof.</p> <p class="p2"><i>Arbitration Agreement. </i>Please read the following ARBITRATION AGREEMENT carefully because it requires you to arbitrate certain disputes and claims with Promix and limits the manner in which you can seek relief from Promix. Both you and Promix acknowledge and agree that for the purposes of any dispute arising out of or relating to the subject matter of these Terms, Promix's officers, directors, employees and independent contractors (“Personnel”) are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Personnel will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third-party beneficiary hereof.</p> <p class="p2"><i>(a) Arbitration Rules; Applicability of Arbitration Agreement</i>. The parties shall use their best efforts to settle any dispute, claim, question, or disagreement arising out of or relating to the subject matter of these Terms directly through good-faith negotiations, which shall be a precondition to either party initiating arbitration. If such negotiations do not resolve the dispute, it shall be finally settled by binding arbitration in Delaware. The arbitration will proceed in the English language, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “Rules”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes. The arbitrator shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. </p> <p class="p2">(b) <i>Costs of Arbitration</i>. The Rules will govern payment of all arbitration fees. Promix will pay all arbitration fees for claims less than seventy-five thousand ($75,000) dollars. Promix will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.<span class="s2"> </span></p> <p class="p2">(c) <i>Small Claims Court; Infringement</i>. Either you or Promix may assert claims, if they qualify, in small claims court in Delaware or any United States county where you live or work. Furthermore, notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction, to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights. </p> <p class="p2">(d) <i>Waiver of Jury Trial</i>. YOU AND Promix WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and Promix are instead choosing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Promix over whether to vacate or enforce an arbitration award, YOU AND Promix WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.</p> <p class="p2">(e) <i>Waiver of Class or Consolidated Actions</i>. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor Promix is entitled to arbitration; instead all claims and disputes will be resolved in a court as set forth in (g) below.<b> </b></p> <p class="p2">(f) <i>Opt-out</i>. You have the right to opt out of the provisions of this Section by sending written notice of your decision to opt out to the following address: 2613 NW 24th Ter, Gainesville, FL 32605, postmarked within thirty (30) days of first accepting these Terms. You must include (i) your name and residence address, (ii) the email address and/or telephone number associated with your account, and (iii) a clear statement that you want to opt out of these Terms’ arbitration agreement.</p> <p class="p2">(g) <i>Exclusive Venue</i>. If you send the opt-out notice in (f), and/or in any circumstances where the foregoing arbitration agreement permits either you or Promix to litigate any dispute arising out of or relating to the subject matter of these Terms in court, then the foregoing arbitration agreement will not apply to either party, and both you and Promix agree that any judicial proceeding (other than small claims actions) will be brought in the state or federal courts located in, respectively, Delaware, or the federal district in which that county falls. </p> <p class="p2">(h) <i>Severability</i>. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration Agreement section will be null and void. This arbitration agreement will survive the termination of your relationship with Promix.</p> <p class="p2"><i>Miscellaneous</i>. You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that Promix may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms are found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Promix agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Promix, and that these Terms supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Promix, and you do not have any authority of any kind to bind Promix in any respect whatsoever. </p> <p class="p2">Except as expressly set forth in the section above regarding the arbitration agreement, you and Promix agree there are no third-party beneficiaries intended under these Terms.</p> <p class="p3"><b>Schedule 1. Terms and Conditions</b></p> <ol class="ol1"> <li class="li4"><span class="s3">You are shopping on a merchant’s website (the <b>“Merchant”</b>).</span></li> <li class="li4"><span class="s3">If you place a Qualifying Customer Order, the Product(s) that you are purchasing will be sold first by the Merchant to Passport Global Inc (<b>“Passport”</b>), and then by Passport to you under these Terms and Conditions. Your payment information, shipping address, and any additional information required or requested to complete your order will be shared directly with Passport and its nominated agents and contractors, in order to enable Passport to complete your Qualifying Customer Order.</span></li> <li class="li5"><span class="s3">Your Qualifying Customer Order is subject to: (1) these Terms and Conditions; and (2) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you confirm that you have read and agree to be bound by all of these. By placing a Qualifying Customer Order on the Merchant’s website, you understand and agree that:</span></li> </ol> <p class="p2">3.1 You are dealing with and providing your information to Passport. Passport may contact you about your order.</p> <p class="p2">3.2 If there is an error in the price listed for a Product on the Merchant’s website, or in the price applied to the product during the sale of and processing of your order for the Product, Passport and its nominated agents are entitled to contact you, correct the price, and/or cancel your order.</p> <p class="p2">3.3 The Merchant remains responsible for handling payment for your order.</p> <p class="p2">3.4 Once your payment is processed, ownership in the items will shift from Passport, to you.</p> <p class="p2">3.5 Certain addresses will be ineligible for shipment, such as PO box addresses.</p> <p class="p2">3.6 Passport may refuse service, refuse to process or complete Qualifying Customer Orders, remove or edit content, or cancel such orders for any reason or for no reason, in its sole discretion.</p> <p class="p2">3.7 If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.</p> <p class="p3">3.8 You authorise Passport and its nominated agents and contractors to perform any of the following activities in connection with the delivery of any Products: (i) to act as your agent to make and file customs declarations and all related actions as your direct representative, which expressly includes completing any documents, amending product or Harmonised System codes, and paying any duties, taxes or penalties required under applicable laws and regulations; (ii) to act as forwarding agent for customs import and export control purposes solely for the purpose of designating a customs broker to perform customs clearance and entry; and (iii) to redirect an order to your customs broker or other address upon request by any person whom Passport’s nominated agents and contractors believe in its reasonable opinion to be authorised.</p> <ol class="ol1"> <li class="li4"><span class="s3">Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.</span></li> <li class="li4"><span class="s3">Billing. If you use a payment card or other electronic form of payment as your payment type, the charges to your account for your order will be subject to the Merchant’s terms and conditions.</span></li> <li class="li4"><span class="s3">Shipping. Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your Qualifying Customer Order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.</span></li> <li class="li4"><span class="s3">Chargebacks, Fraud Prevention and Void Transactions. For your protection, Passport may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorisation has been declined, that transaction will be void.</span></li> <li class="li4"><span class="s3">Customer Service and Returns. Questions or complaints about your order should be directed to the Merchant in the first instance. Passport may work with the Merchant as necessary to resolve your issue. The Merchant is authorised to allow for returns or refunds on orders in accordance with the Merchant’s policy, including to reimburse you for the original sales prices of Products returned to the Merchant’s nominated address. Passport may however refuse any return requested if a restriction applies to the item for which the return is requested. You accept that your sole remedies are against the Merchant. Where a return by the Customer is authorised by Passport or the Merchant, Passport shall also have the right to return the item to Merchant and accordingly the Merchant shall issue a credit note to Passport and Passport shall provide a credit note to the Customer, and Passport’s direction, ownership and risk in the Products for return shall pass directly to the Merchant. Where a return is authorised by Passport or the Merchant, the Merchant shall, at Passport’s direction and acting in its name, provide a credit note to the Customer to the extent of the value of the Product(s) authorised to be returned directly to the Merchant. In relation to any return of Products to the Merchant, you authorise Passport and its nominated agents to act on your behalf, and to recover for its own account, any import duties and taxes. If required, you will sign any such document that is reasonably required to facilitate the return of the Products and the recovery of any import duties and taxes.</span></li> <li class="li5"><span class="s3">General Terms. The following general terms apply whenever you place a Qualifying Customer Order through the Merchant’s website:</span></li> </ol> <p class="p2">7.1 Compliance with Applicable Laws. You certify that any Products purchased through a Qualifying Customer Order will not be imported, exported, sold, or transferred in violation of any applicable laws, including without limitation the United States Export Administration Regulations or applicable United States sanctions and embargoes administered by the United States Treasury Department, and equivalent statutes, regulations and codes of England and Wales or the EU. It is your responsibility to know the laws of the country into which you are importing any Products that you order from the Merchant’s website. By placing a Qualifying Customer Order you certify that the import of the Products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.</p> <p class="p2">7.2 Privacy. To complete your Qualifying Customer Order you will be providing personal information to the Merchant and Passport and you consent to your personal information being collected, used, processed, disclosed and/or stored by the Merchant and Passport and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with the Merchant’s and Passport’s Privacy Policy. Passport accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the Merchant or any service provider engaged by the Merchant. The collection, use, processing, disclosure and/or storage of your personal information by the Merchant or its service providers is governed by the Merchant’s privacy policy. The Merchant and Passport may analyse transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the Merchant’s Customer experience and/or the services provided by Passport. Any transactional data analysed for these purposes will be aggregated and de-identified, meaning that any personally identifiable information will be removed.</p> <p class="p2">7.3 Electronic Communications. When you place a Qualifying Customer Order through the Merchant’s website, you are communicating with Passport electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Passport electronically/via email.</p> <p class="p2">7.4 Modifications. You acknowledge that Passport may make changes to its system, policies, and these Terms and Conditions at any time. Passport will ensure that the current version of these Terms and Conditions is presented every time you make a Qualifying Customer Order on the Merchant’s website. You are responsible for reviewing these Terms and Conditions each time you make a Qualifying Customer Order. If you do not agree to any change in the Terms and Conditions, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms and Conditions .</p> <p class="p2">7.5 Severability. If any or any portion of these Terms and Conditions is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.</p> <p class="p2">7.6 Proceedings. Any action or proceeding arising out of or relating to these Terms and Conditions must be brought in the courts of Delaware, United States, and you hereby irrevocably agree to the jurisdiction of the courts of Delaware, United States for all such purposes.</p> <p class="p2">7.7 Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English.</p> <p class="p2">7.8 Definitions. <b>“Member State”</b>, <b>“third country”</b> and <b>“third territories”</b> as defined in Article 5 of Council Directive 2006/12/EEC. <b>“Products”</b> means those goods offered for sale via the Merchant’s website which are not of a class or description subject to any duty of excise whether or not those goods are in fact chargeable with that duty, and whether or not that duty has been paid on those goods, or prohibited or restricted goods were they to be imported into the UK, and which are not subject to any restrictions on export, sale, or transfer in violation of any Applicable Laws. <b>“Product Prices”</b> means the prices including VAT at the appropriate rate of the Products as held out for sale to Customer by the Merchant and accordingly, by Passport to Customer; and <b>“Product Price”</b> means the price of an individual Product. <b>“Qualifying Customer Order”</b> meets all of the following conditions:</p> <p class="p2">(A) It is an order for Product or Products placed via the Merchant’s website which are to be transported from:</p> <p class="p2">a third country or territory, excluding Northern Ireland (“NI”), to an address in a Member State of the EU (e.g. USA to France);</p> <p class="p2">a third country or territory, excluding the UK, or from a Member State of the EU to an address in Great Britain (e.g. Germany to England); or</p> <p class="p2">a third country or territory, excluding NI, to an address in NI (e.g. USA to NI); and</p> <p class="p2">(B) In relation to the transport of a Product or Products to an address:</p> <p class="p2">in Great Britain or NI, the total intrinsic value of the Product or Products comprising that order does not exceed £135 (one hundred and thirty five) British Pounds Sterling, or where Products comprising an order exceed that sum but are sent in separate consignments, the intrinsic value of each consignment of which the Product or Products form part does not exceed £135 (one hundred and thirty five) British Pounds Sterling; and</p> <p class="p2">in a Member State of the EU, the total intrinsic value of the Product or Products comprising that order does not exceed €150 (one hundred and fifty) Euros, or where Products comprising an order exceed that sum but are sent in separate consignments, the intrinsic value of each consignment of which the Product or Products form part does not exceed €150 (one hundred and fifty) Euros.<span class="s3"><br></span></p> <p class="p2"><b>SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS</b></p> <p class="p3"><b> Promix Nutrition, Inc. </b>(hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and <a href="https://promixnutrition.com/policies/privacy-policy"><span class="s1">Privacy Policy</span></a> (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.</p> <ol class="ol1"> <li class="li4"><b></b><span class="s3"><b>User Opt-In</b>: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method, you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply. Message frequency varies. </span></li> <li class="li4"><b></b><span class="s3"><b>User Opt Out</b>: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that <b>Promix Nutrition, Inc.  </b>and its service providers will have no liability for failing to honor such requests. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.</span></li> <li class="li4"><b></b><span class="s3"><b>Program Description</b>: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of digital and physical products, services. Messages may include checkout reminders. </span></li> <li class="li4"><b></b><span class="s3"><b>Cost and Frequency</b>: Message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.</span></li> <li class="li4"><b></b><span class="s3"><b>Support Instructions:</b> For support regarding the Program, text “HELP” to the number you received messages from or email us at <b>orders@promixnutrition.com</b>. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.</span></li> <li class="li4"><b></b><span class="s3"><b>MMS Disclosure</b>: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.</span></li> <li class="li4"><b></b><span class="s3"><b>Our Disclaimer of Warranty</b>: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not  liable for delayed or undelivered mobile messages.</span></li> <li class="li4"><b></b><span class="s3"><b>Participant Requirements</b>: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.</span></li> <li class="li4"><b></b><span class="s3"><b>Age Restriction</b>: You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.</span></li> <li class="li5"><b></b><span class="s3"><b>Prohibited Content</b>: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:</span></li> </ol> <p class="p2">- Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;</p> <p class="p2">- Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;</p> <p class="p2">- Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;</p> <p class="p2">- Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;</p> <p class="p2">- Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and</p> <p class="p3">- Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.</p> <ol class="ol1"> <li class="li5"><b></b><span class="s3"><b>Dispute Resolution</b>: In the event that there is a dispute, claim, or controversy between you and Us, or between you and any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in <b>Delaware</b> before one arbitrator. The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which <b>Promix Nutrition, Inc.</b> principal place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. </span></li> </ol> <p class="p2">THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY VIA ARBITRATION AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ARBITRATION PROCEEDING. Further, unless both parties agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.  </p> <p class="p3">Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.</p> <ol class="ol1"> <li class="li5"><b></b><span class="s3"><b>State Law:</b></span></li> </ol> <p class="p2"><b>Florida:</b> We endeavor to comply with the Florida Telemarketing Act and the Florida Do Not Call Act as applicable to Florida residents. For purposes of compliance, you agree that we may assume that you are a Florida resident if, at the time of opt-in to Program, (1) your shipping address, as provided is located in Florida or (2) the area code for the phone number used to opt-into the Program is a Florida area code. You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you, and you shall not assert that you are a Florida resident, if you do not meet either of these criteria or, in the alternative, do not affirmatively advise us in writing that you are a Florida resident by sending written notice to us. Insofar as you are a Florida resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Florida Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the extent the law is otherwise relevant and applicable.</p> <p class="p2"><b>Washington:</b> To the extent the law is relevant and applicable to the Program, we endeavor to comply with the commercial telephone solicitation requirements pursuant to the Revised Code of Washington (RCW) (including but not limited to sections 80.36.390, 19.158.040, 19.158.110 and 19.158) as applicable to Washington residents. For purposes of compliance, you agree that we may assume that you are a Washington resident if, at the time of opt-in to the Program, the area code for the phone number used to opt-into the Program is a Washington area code.</p> <p class="p2"><b>Oklahoma:</b> We endeavor to comply with the Oklahoma Telephone Solicitation Act of 2022 as applicable to Oklahoma residents.  For purposes of compliance, you agree that we may assume that you are an Oklahoma resident if, at the time of opt-in to Program, the area code for the phone number used to opt-into the Program is an Oklahoma area code.  You agree that the requirements of the Oklahoma Telephone Solicitation Act do not apply to you, and you shall not assert that you are an Oklahoma resident, if you do not meet the criteria or, in the alternative, do not affirmatively advise us in writing that you are an Oklahoma resident by sending written notice to Us.  Insofar as you are an Oklahoma resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Oklahoma Statutes Title 15 (including but not limited to sections 775C.1, 775C.2, 775C.3, 775C.4 and 775C.5), to the extent the law is otherwise relevant and applicable.</p> <p class="p2"><b>13. Miscellaneous</b>: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.</p> <p class="p6"> </p> </div> </div> </div> <div class="foot"> </div> </div> <script> if(document.getElementById('print-page') !== null) { document.getElementById('print-page').onclick = function(){ if(window.print) { window.print(); } } } </script></div> <div id="footer"><div id="footer_layout" class="footerWrapper"> <div class="sectionDivider"></div> <div class="footerColumn-logo footerColumn"> <a class="footerLogo" href="/"><img alt="Promix Logo" class="lazyload" src="//promixnutrition.com/cdn/shop/t/165/assets/placeholder-1x1-transparent.png?v=54962450015020009911729185596" data-src="//promixnutrition.com/cdn/shop/t/165/assets/promix-jumbled-logo.png?v=165404731951863119821729185612" /></a> </div> <div class="footerColumn-newsletter footerColumn"> <h4>Stay Connected</h4> <p>Sign up for new product drops, restocks, and more</p> <div class="newsletterKlaviyoForm"> <div class="klaviyo-form-XhhjGF"></div> </div> </div><div class="footerColumn-nav-footer-menu-1 footerColumn-nav footerColumn"> <h4>Company</h4><nav><ul><li><a href="/pages/our-mission">About</a></li><li><a href="/pages/protein-calculator">Protein Calculator ™</a></li><li><a href="/blogs/authenticate-products">Third Party Testing</a></li><li><a href="/pages/community">Shopify Collabs</a></li><li><a target="_blank" href="https://www.shareasale.com/join/promix">Affiliate Program</a></li><li><a href="/pages/military-first-responders-medical-nurses-and-teachers-discount">Military & First Responders</a></li></ul></nav> </div><div class="footerColumn-nav-footer-menu-2 footerColumn-nav footerColumn"> <h4>Customer Service</h4><nav><ul><li><a href="/pages/contact">Contact Us</a></li><li><a href="https://promixnutrition.com/apps/wonderment/tracking">Track Order</a></li><li><a href="/pages/wholesale-apply">Wholesale</a></li><li><a target="_blank" href="https://promix-nutrition.gorgias.help/en-US">FAQ</a></li></ul></nav> </div><div class="footerColumn-miscellaneous footerColumn"> <div class="footerTerms"> <p class="copyright">© 2024 Promix Nutrition. 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