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view-id-megamenu_block_items view-display-id-default js-view-dom-id-7c068ae98ad7c4c412d92cff80a22b65549e1ee54787d0eb53d9365fbd7f1d6d"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/authorisation-menu" hreflang="en">Authorisation</a></li> <li class="menu--item"><a href="/about/how-we-regulate/enforcement" hreflang="en">Enforcement</a></li> <li class="menu--item"><a href="/about/how-we-regulate/handbook" hreflang="en">Handbook of rules and guidance</a></li> <li class="menu--item"><a href="/about/how-we-regulate/international-standards-regulations" hreflang="en">International standards and regulations</a></li> <li class="menu--item"><a href="/about/how-we-regulate/supervision" hreflang="en">Supervision</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">How we operate</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-1b502261b4d473774251fe1c0cc034f19014a0fb40e6a29aac3c5fce34dd4759"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/how-we-operate/complain-about-regulators" hreflang="en">Complain about us, the PRA or the Bank of England (the regulators)</a></li> <li class="menu--item"><a href="/about/how-we-operate/corporate-responsibility" hreflang="en">Corporate responsibility</a></li> <li class="menu--item"><a href="/about/how-we-operate/diversity-equity-inclusion" hreflang="en">Diversity, equity and inclusion</a></li> <li class="menu--item"><a href="/about/how-we-operate/environmental-sustainability" hreflang="en">Environmental sustainability</a></li> <li class="menu--item"><a href="/about/how-we-operate/who-work-with" hreflang="en">Who we work with</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Who we are</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-402eebd2157a9ecf530c6315b66ae95ffc6f95d22177a98ed4aea79f6c7f710f"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/who-we-are/chair" hreflang="en">Chair</a></li> <li class="menu--item"><a href="/about/who-we-are/chief-executive" hreflang="en">Chief Executive</a></li> <li class="menu--item"><a href="/about/who-we-are/committees" hreflang="en">Committees</a></li> <li class="menu--item"><a href="/about/who-we-are/executive-committees" hreflang="en">Executive committees</a></li> <li class="menu--item"><a href="/about/who-we-are/fca-board" hreflang="en">FCA Board</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Join us</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-bb40fedd341b0c5b3a7836018696a0c8a5eaf936b57fef0dd94770b62e8baba6"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/careers-home" hreflang="en">Careers home</a></li> <li class="menu--item"><a href="/careers/early-careers" hreflang="en">Early careers</a></li> <li class="menu--item"><a href="/careers/experienced-professionals" hreflang="en">Experienced professionals</a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-29828201fce43ce06897d709e352e0982482889d4ea77ebc0a6139e1acd5ef77"> </div> </div> <button tabindex="0" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__firms"> <a href="/firms" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/2886">Firms</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="megamenu-promo view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-eb0fd5bb7eb049b32a5026a4b7cff78f7201fd608ead05b8b9c9cc2629d2fb9b"> <h3 class="promo-block__title heading__underline">Firms overview</h3> <div class="view-content"> <div class="views-row"><div class="promo-block__copy"><p>Go to our dedicated section to see support for firms and our latest policy updates.</p> <p> </p> </div><a href="/firms" class="promo-block__read-more btn btn--arrow-right" aria-label="Firms 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</div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Regulated firms</span></h4><div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_firms_types js-view-dom-id-cb0b46a187ef2c8bcfb110dcb90c4dec914ad73debe105bf364937cfe5f2d3a9 dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="megamenu-categories"> <div class="item-list firms-types"> <ul> <li class="menu--item"><a href="/firms" hreflang="en">All firms</a></li> <li class="menu--item"><a href="/firms/claims-management-companies" hreflang="en">Claims management companies</a></li> <li class="menu--item"><a href="/firms/consumer-credit" hreflang="en">Consumer credit firms</a></li> <li class="menu--item"><a href="/firms/electronic-money-payment-institutions" hreflang="en">Electronic money and payment institutions</a></li> <li class="menu--item"><a href="/firms/funeral-plan-providers-intermediaries" hreflang="en">Funeral plan providers and intermediaries</a></li> <li class="menu--item"><a href="/firms/innovation" hreflang="en">Innovation Hub</a></li> <li class="menu--item"><a href="/firms/mutual-societies" hreflang="en">Mutual societies</a></li> </ul> </div> </div> <button tabindex="0" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/approved-persons" hreflang="en">Tasks for firms</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-4a5a3a908ad568a98e1e12923a9c477098a1ac071387f5d245b487ff19dd67b2"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/approved-persons" hreflang="en">Approved persons</a></li> <li class="menu--item"><a href="/firms/change-control" hreflang="en">Change in control</a></li> <li class="menu--item"><a href="/firms/fees" hreflang="en">Fees and levies</a></li> <li class="menu--item"><a href="/firms/firm-details" hreflang="en">Keeping your firm's details up to date</a></li> <li class="menu--item"><a href="/firms/appointed-representatives-principals" hreflang="en">Principals and appointed representatives </a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/consumer-duty" hreflang="en">Focus areas</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-eded95655452b632e159616c09094053800b06d9ed3612ba2b22fa6216b6ee1f"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/consumer-duty" hreflang="en">Consumer Duty</a></li> <li class="menu--item"><a href="/firms/cost-living-firm-information" hreflang="en">Cost of living: firm information</a></li> <li class="menu--item"><a href="/firms/cryptoassets-information" hreflang="en">Cryptoassets</a></li> <li class="menu--item"><a href="/firms/access-to-cash" hreflang="en">Helping people access cash</a></li> <li class="menu--item"><a href="/firms/regulatory-framework-reforms" hreflang="en">Regulatory framework reforms</a></li> <li class="menu--item"><a href="/firms/senior-managers-certification-regime" hreflang="en">Senior Managers and Certification Regime </a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-3779d670ded7af43191b968d1fe1a9a9ef4b16d9e1a43b0bbb0cbbdae5eac6bf"> <div class="view-content"> <div style="background-image: url(https://www.fca.org.uk/sites/default/files/styles/no_style/public/media/images/megamenu-banner-consumer-duty-350_78.jpg?itok=5eIJffZC);" class="megamenu-footer__image" > </div> <div class="views-row"><div class="megamenu-footer__copy"><p class="megamenu-footer__title">Consumer Duty </p> <p>We're hosting events to help firms prepare for the new rules. Sign up to hear about these and related communications.</p> </div><a href="/sign-consumer-duty-email-updates" class="megamenu-footer__read-more btn btn--arrow-right" aria-label="Consumer Duty - Sign up">Sign up</a></div> </div> </div> </div> <button tabindex="0" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__markets"> <a href="/markets" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/2891">Markets</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="view view-megamenu-promo-content view-id-megamenu_promo_content 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</h1> <div class="article-meta " > <span class="pubdate first">First published: <span class="date">25/04/2016</span></span> <span class="pubdate latest">Last updated: <span class="date">08/01/2025</span></span> <span class="revisions"><a href="#revisions">See all updates</a></span> </div> </div> </div> </div> <div class="container"> <div class="row"> <article data-history-node-id="3166" about="/contact" class="article-header col-xs-12 four-step-limit col-sm-9 has-sidebar clearfix node--basic-page"> <div class="node-content__wrapper node-content__wrapper--border"> <div class="tabs__tabs"> <a class="tabs__tab active-tab" href="#consumers-tab">Consumers</a> <a class="tabs__tab" href="#firms-tab">Firms</a> </div> <div id="consumers-tab" class="active-tab tabs__content"> <section class="copy-block default"> <div class="container"> <div class="copy-block__takeaway"> <h2>Popular queries:</h2> <ul> <li><a href="/consumers/how-complain" data-entity-type="node" data-entity-uuid="33028e22-bb67-46ff-9df5-889256c13c39" data-entity-substitution="canonical" title="How to complain">how to complain</a> about a financial product or service</li> <li>watch out for <a href="/consumers/fake-fca-communications" data-entity-type="node" data-entity-uuid="53b0bc3d-d8e3-4a86-9601-b83074d8edb3" data-entity-substitution="canonical" title="Fake FCA communications">fake FCA emails, letters and phone calls</a></li> <li>find out which <a href="/consumers/warning-list-unauthorised-firms" data-entity-type="node" data-entity-uuid="5962a8c2-7c8e-4cbb-918b-dd64dec185e9" data-entity-substitution="canonical" title="FCA Warning List of unauthorised firms">firms to avoid</a></li> <li>be <a href="/scamsmart" data-entity-type="node" data-entity-uuid="64723630-d274-45a3-bcb4-1e2fbf369d43" data-entity-substitution="canonical" title="ScamSmart">Scamsmart</a></li> </ul> <p>You can check our <a href="https://register.fca.org.uk/s/">Financial Services Register</a> to make sure a firm or individual is authorised and has permission for the service it’s offering you.  You’ll also be able to find contact details for authorised firms (such as your bank or insurance company).</p> </div> <h2>Call us</h2> <ul> <li>0800 111 6768 (freephone)</li> <li>0300 500 8082 (from the UK)</li> <li>+44 207 066 1000 (from abroad)</li> <li>(18001) 0207 066 1000 (next generation text relay)</li> </ul> <p><strong>We’re open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.</strong></p> <p>You may record voice calls for your own use, but recordings mustn’t be published or shared with any third party without our consent.</p> <h2><a class="contact-form" href id="contact-form">Contact form</a></h2> <p style="margin-bottom:11px;">When you submit our contact form, you'll receive an email with some helpful guidance as well as details about what we can and can’t help with. Please check your spam folder if you don’t receive this.</p> <p style="margin-bottom:11px;">Depending on what you report, we may contact you if we need more information or have any guidance that isn't covered in our initial email.</p> </div> </section> <div class="paragraph paragraph--type--contact-us-component paragraph--view-mode--default"> <div id="fca-contact-specific-options--3799184752080"><a class="btn btn-primary fca-contact-expander" aria-expanded="true" href="#fca-contact-webform"><strong>Ask us a question or report a scam</strong></a> <section class="component collapse in" id="fca-contact-webform" aria-expanded="true"> <form class="webform-submission-form webform-submission-add-form webform-submission-contact-us-consumers-firms-form webform-submission-contact-us-consumers-firms-add-form webform-submission-contact-us-consumers-firms-paragraph-1173541-form webform-submission-contact-us-consumers-firms-paragraph-1173541-add-form js-webform-details-toggle webform-details-toggle" data-drupal-selector="webform-submission-contact-us-consumers-firms-paragraph-1173541-add-form" novalidate="novalidate" enctype="multipart/form-data" action="/contact#webform-submission-contact-us-consumers-firms-paragraph-1173541-add-form" method="post" id="webform-submission-contact-us-consumers-firms-paragraph-1173541-add-form" accept-charset="UTF-8"> <input data-drupal-selector="edit-reference" type="hidden" name="reference" value="" /><div class="form-item js-form-item form-type-select js-form-type-select form-item-consumer-or-firm js-form-item-consumer-or-firm form-group"> <label for="edit-consumer-or-firm" class="control-label js-form-required form-required">Are you a consumer or non-regulated firm?</label> <div class="input-group"><div class="select-wrapper"><select data-drupal-selector="edit-consumer-or-firm" class="form-select required form-control" id="edit-consumer-or-firm" name="consumer_or_firm" required="required" aria-required="true"><option value="" selected="selected">- Select -</option><option value="consumer">Consumer</option><option value="firms">Firms</option></select></div><span class="input-group-addon"><span class="icon glyphicon glyphicon-refresh ajax-progress ajax-progress-throbber" aria-hidden="true"></span></span></div> </div> <input data-drupal-selector="form-bszimchangxc5bp4zbijn6xlxkie9xru-nn-gdxb4a4" type="hidden" name="form_build_id" value="form-BSzImChANGXc5bp4zbIJn6xlXKie9xRU-nN-GdXb4A4" /><input data-drupal-selector="edit-webform-submission-contact-us-consumers-firms-paragraph-1173541-add-form" type="hidden" name="form_id" value="webform_submission_contact_us_consumers_firms_paragraph_1173541_add_form" /><div data-drupal-selector="edit-actions" class="form-actions form-group js-form-wrapper form-wrapper" id="edit-actions--3"> </div> <div class="url_hp-textfield form-group js-form-wrapper form-wrapper" style="display: none !important;"><div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-url-hp js-form-item-url-hp form-group"> <label for="edit-url-hp--2" class="control-label">Leave this field blank</label> <input autocomplete="off" data-drupal-selector="edit-url-hp" class="form-text form-control" type="text" id="edit-url-hp--2" name="url_hp" value="" size="20" maxlength="128" /> </div> </div> </form> </section> </div> </div> <section class="copy-block default"> <div class="container"> <h2>Our accessibility services</h2> <p>We can provide information in different formats, such as audio recordings, large print, or spoken communication. Call us and we’ll do our best to help.</p> <p>We also translate some of our most popular pages into Welsh, but <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ea78b303-55bf-4442-bc11-e16421ba9b2d" href="/about/translated-pages" title=" Translated pages">get in touch if you need information in another language</a>.</p> <p>Find out more about <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="f91b4760-8d74-4d19-ab97-c87535daa27f" href="/accessibility" title="Accessibility statement">how we can adapt our service to support you</a>.</p> <p>To access the contact form, you’ll need an up-to-date version of internet browsers like Chrome, Microsoft Edge, Safari, Firefox or Opera.</p> </div> </section> </div> <div id="firms-tab" class="tabs__content"> <section class="copy-block default"> <div class="container"> <div class="copy-block__takeaway"> <h2>Find answers to your most frequently asked questions</h2> <p>How to:</p> <ul> <li><a href="/firms/senior-managers-and-certification-regime/rep008-solo-regulated-firms" data-entity-type="node" data-entity-uuid="1e6b0cda-a42c-455e-b334-d299c8265df7" data-entity-substitution="canonical" title="REP008: Conduct Rules reporting for solo-regulated firms">complete your REP008 return</a></li> <li><a href="/firms/firm-details" data-entity-type="node" data-entity-uuid="2fefafdc-08f4-4ec2-b971-17bae7ee47fd" data-entity-substitution="canonical" title="Keeping your firm's details up to date">complete your Firm Details Attestation</a></li> <li><a href="/firms/regulatory-reporting/consumer-credit-reporting" data-entity-type="node" data-entity-uuid="46958e64-4f4c-44c1-bcad-e3d6db076715" data-entity-substitution="canonical" title="Consumer credit reporting">complete your CCR returns</a></li> <li><a href="/firms/regdata/retail-mediation-activity-data-items-help-text" data-entity-type="node" data-entity-uuid="6dcb986c-8099-460c-8525-28f7e989508a" data-entity-substitution="canonical" title="Retail Mediation Activity data items: help text">complete your RMA returns</a></li> <li><a href="/firms/multi-factor-authentication-fca-systems" title="Multi-factor authentication for FCA systems" data-entity-type="node" data-entity-uuid="8b4c2567-2a05-4443-8b90-255bf18fff62" data-entity-substitution="canonical">use multi-factor authentication (MFA)</a></li> <li>find reporting requirements updates using the <a href="https://regdata.fca.org.uk/#/login" title="RegData noticeboard">RegData noticeboard</a></li> <li>find <a href="/firms/consumer-duty" data-entity-type="node" data-entity-uuid="e5bb7759-5280-47dd-9a7d-b841fc98f00d" data-entity-substitution="canonical" title="Consumer Duty">Consumer Duty information</a></li> </ul> </div> <p> </p> <p>If you’ve received an email from us and want to check it’s genuine, please email <a href="/cdn-cgi/l/email-protection#55333c27387b242030273c3026153336347b3a27327b203e"><span class="__cf_email__" data-cfemail="a9cfc0dbc487d8dcccdbc0ccdae9cfcac887c6dbce87dcc2">[email protected]</span></a> attaching a copy of the email. We will aim to respond to you within 2 working days. Find out more about <a href="/consumers/fake-fca-communications/fake-emails-letters-calls">fake FCA emails, letters and phone calls</a>.</p> <h2>Call us</h2> <ul> <li>0300 500 0597 from the UK</li> <li>+44 207 066 1000 from abroad</li> </ul> <p><strong>We're open Monday, Tuesday, Wednesday and Friday, 9am to 5pm.</strong></p> <p><strong>We're open Thursday, 9.45am to 5pm.</strong></p> <p>If you have already contacted us about a topic or issue, please have your case reference number ready to give us. If you have a firm reference number, please also have this to hand.</p> <p>For systems or applications queries, please call us during our opening hours as we may need to authenticate you.</p> <h2>Contact form</h2> </div> </section> <div class="paragraph paragraph--type--contact-us-component paragraph--view-mode--default"> <div id="fca-contact-specific-options--12562916292907"><a class="btn btn-primary fca-contact-expander" aria-expanded="true" href="#fca-contact-webform"><strong>Ask us a question or report a scam</strong></a> <section class="component collapse in" id="fca-contact-webform" aria-expanded="true"> <form class="webform-submission-form webform-submission-add-form webform-submission-contact-us-consumers-firms-form webform-submission-contact-us-consumers-firms-add-form webform-submission-contact-us-consumers-firms-paragraph-1163161-form webform-submission-contact-us-consumers-firms-paragraph-1163161-add-form js-webform-details-toggle webform-details-toggle" data-drupal-selector="webform-submission-contact-us-consumers-firms-paragraph-1163161-add-form" novalidate="novalidate" enctype="multipart/form-data" action="/contact#webform-submission-contact-us-consumers-firms-paragraph-1163161-add-form" method="post" id="webform-submission-contact-us-consumers-firms-paragraph-1163161-add-form" accept-charset="UTF-8"> <input data-drupal-selector="edit-reference" type="hidden" name="reference" value="" /><div class="form-item js-form-item form-type-select js-form-type-select form-item-consumer-or-firm js-form-item-consumer-or-firm form-group"> <label for="edit-consumer-or-firm--2" class="control-label js-form-required form-required">Are you a consumer or non-regulated firm?</label> <div class="input-group"><div class="select-wrapper"><select data-drupal-selector="edit-consumer-or-firm" class="form-select required form-control" id="edit-consumer-or-firm--2" name="consumer_or_firm" required="required" aria-required="true"><option value="" selected="selected">- Select -</option><option value="consumer">Consumer</option><option value="firms">Firms</option></select></div><span class="input-group-addon"><span class="icon glyphicon glyphicon-refresh ajax-progress ajax-progress-throbber" aria-hidden="true"></span></span></div> </div> <input data-drupal-selector="form-dj5qvaayddw-y9-hutfcsi0hjxdmiogfw56hydszfg" type="hidden" name="form_build_id" value="form-dJ5QvaaydDw--y9_hUtfcSI0hjXdMIOgfw56HYdszFg" /><input data-drupal-selector="edit-webform-submission-contact-us-consumers-firms-paragraph-1163161-add-form" type="hidden" name="form_id" value="webform_submission_contact_us_consumers_firms_paragraph_1163161_add_form" /><div data-drupal-selector="edit-actions" class="form-actions form-group js-form-wrapper form-wrapper" id="edit-actions--4"> </div> <div class="url_hp-textfield form-group js-form-wrapper form-wrapper" style="display: none !important;"><div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-url-hp js-form-item-url-hp form-group"> <label for="edit-url-hp--3" class="control-label">Leave this field blank</label> <input autocomplete="off" data-drupal-selector="edit-url-hp" class="form-text form-control" type="text" id="edit-url-hp--3" name="url_hp" value="" size="20" maxlength="128" /> </div> </div> </form> </section> </div> </div> <section class="copy-block default"> <div class="container"> <p>Firms can also email us at <a href="/cdn-cgi/l/email-protection#77111e051a59060212051e1204371114165918051059021c"><span class="__cf_email__" data-cfemail="ff99968d92d18e8a9a8d969a8cbf999c9ed1908d98d18a94">[email protected]</span></a>.</p> <p>Note: to access the contact form or web chat, and some FCA systems like <a href="/firms/connect">Connect</a>, you will need a current or recent version of internet browsers like Chrome, Microsoft Edge, Safari, Firefox or Opera.</p> <h2>Write to us</h2> <p>Please use <a href="/cdn-cgi/l/email-protection#b3d5dac1de9dc2c6d6c1dad6c0f3d5d0d29ddcc1d49dc6d8"><span class="__cf_email__" data-cfemail="305659425d1e41455542595543705653511e5f42571e455b">[email protected]</span></a>, our <a href="https://www.fca.org.uk/contact#contact-form">contact form</a> or you can send a letter to:</p> <p>Head Office: Financial Conduct Authority, 12 Endeavour Square, London E20 1JN.</p> <p><a href="/contact/find-us" style="background-color: rgb(255, 255, 255);">How to find us</a>.</p> <h2>Other contact information</h2> <ul> <li><a href="/markets/primary-markets">Primary market functions</a></li> <li><a href="/news/media-centre">Press office (media centre)</a></li> <li><a href="http://www.fca.org.uk/events">Events</a></li> <li><a href="/firms/whistleblowing">Whistleblowing</a></li> <li><a href="/about/how-we-regulate/international-standards-regulations/requests-letters-goodstanding">Requests for letters of goodstanding</a></li> <li><a href="/about/how-we-operate/complain-about-regulators">Complain about us, the PRA and the Bank of England</a></li> <li><a href="/website-feedback">Website feedback</a></li> </ul> <h3>International regulator contacts</h3> <ul> <li><a href="/cdn-cgi/l/email-protection#3c69777a7f7d755248594e525d485553525d506e594d49594f484f7c5a5f5d12534e5b124957">International queries about enforcement cases</a></li> <li><a href="/cdn-cgi/l/email-protection#7a081f1d0f161b0e150854090f0a1f080c13091315141f140b0f1308033a1c191b5415081d540f11">International queries about supervisory matters</a></li> </ul> </div> </section> </div> <div class="node_view"></div> <div id="revisions" class="page-revisions container"> <button class="h3 page-revisions__title" aria-expanded="false">Page updates</button> <div class="view view-page-update-revision-logs view-id-page_update_revision_logs view-display-id-revision_log js-view-dom-id-f081f580191e88fe32633f5c6db2e452f3534b3e3820dc7322f113da885a6c3f"> <div class="view-content"> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2025-01-06T10:11:42+00:00">06/01/2025</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information changed</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Removing holiday opening hours.</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2024-10-25T10:14:24+01:00">25/10/2024</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Link changed</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Firms frequently asked questions</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2024-08-20T12:23:23+01:00">20/08/2024</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information added</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> firm FAQs update</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2024-06-21T11:24:45+01:00">21/06/2024</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information changed</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> opening times for firms</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2024-05-24T10:10:26+01:00">24/05/2024</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information changed</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> firm FAQs update</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2024-04-08T14:33:56+01:00">08/04/2024</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information changed</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Removing Easter opening hours</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2024-03-26T13:52:05+00:00">26/03/2024</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information changed</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Easter Bank Holiday hours</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2024-03-14T17:51:21+00:00">14/03/2024</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Link added</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Added link for firms to FIN074 returns </span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2024-01-02T14:12:32+00:00">02/01/2024</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information changed</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Christmas 2023 opening hours update removed</span></span></div> <div class="views-row"><span class="views-field views-field-changed"><span class="field-content"><time datetime="2023-12-18T17:43:59+00:00">18/12/2023</time> : </span></span><span class="views-field views-field-fca-log"><strong class="field-content">Information added</strong></span><span class="views-field views-field-revision-log"><span class="field-content"> Christmas opening hours</span></span></div> </div> </div> </div> <div class="page-feedback container"> <form class="webform-submission-form webform-submission-add-form webform-submission-page-feedback-form-form webform-submission-page-feedback-form-add-form webform-submission-page-feedback-form-node-3166-form webform-submission-page-feedback-form-node-3166-add-form js-webform-details-toggle webform-details-toggle webform-client-form webform-client-form- feedback-form fca-custom-form webform-conditional-processed" data-drupal-selector="webform-submission-page-feedback-form-node-3166-add-form" novalidate="novalidate" action="/contact#webform-submission-page-feedback-form-node-3166-add-form" method="post" id="webform-submission-page-feedback-form-node-3166-add-form" accept-charset="UTF-8" > <fieldset data-drupal-selector="edit-radios" class="radios--wrapper fieldgroup form-composite webform-composite-visible-title js-webform-type-radios webform-type-radios js-form-item form-item js-form-wrapper form-wrapper" id="edit-radios--wrapper"> <legend id="edit-radios--wrapper-legend"> <span class="fieldset-legend">Was this page useful?</span> </legend> <div class="fieldset-wrapper"> <div id="edit-radios" class="js-webform-radios webform-options-display-side-by-side"><div class="form-item js-form-item form-type-radio js-form-type-radio form-item-radios js-form-item-radios radio"> <label for="edit-radios-yes" class="control-label option"><input data-drupal-selector="edit-radios-yes" class="form-radio" type="radio" id="edit-radios-yes" name="radios" value="Yes" /><span class="fca-custom-label">Yes </span></label> </div> <div class="form-item js-form-item form-type-radio js-form-type-radio form-item-radios js-form-item-radios radio"> <label for="edit-radios-no" class="control-label option"><input data-drupal-selector="edit-radios-no" class="form-radio" type="radio" id="edit-radios-no" name="radios" value="No" /><span class="fca-custom-label">No </span></label> </div> </div> </div> </fieldset> <div class="js-webform-states-hidden form-item js-form-item form-type-textarea js-form-type-textarea form-item-what-can-we-do-to-improve-pages-like-this- js-form-item-what-can-we-do-to-improve-pages-like-this- form-group"> <label for="edit-what-can-we-do-to-improve-pages-like-this-" class="control-label">What can we do to improve pages like this? </label> <div class="form-textarea-wrapper"> <textarea data-drupal-selector="edit-what-can-we-do-to-improve-pages-like-this-" class="form-textarea form-control resize-vertical" data-drupal-states="{"visible":{".webform-submission-page-feedback-form-node-3166-add-form :input[name=\u0022radios\u0022]":{"value":"No"}}}" id="edit-what-can-we-do-to-improve-pages-like-this-" name="what_can_we_do_to_improve_pages_like_this_" rows="5" 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