Smartsupp — Warum kann ich den Chat auf meiner Website nicht sehen?

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class="helpjuice-table-of-contents-container"> <p> Inhaltsverzeichnis </p> <div class="helpjuice-toc-items"> <a href="#chat-in-einstellungen-ausgeblendet-0" data-tag-name="H2"> Chat in Einstellungen聽ausgeblendet </a> <a href="#sie-sind-blockiert-1" data-tag-name="H2"> Sie sind blockiert </a> <a href="#der-chat-code-wird-nicht-oder-nicht-richtig-eingefgt-2" data-tag-name="H2"> Der Chat-Code wird nicht oder nicht richtig eingef眉gt </a> <a href="#fehler-im-code-3" data-tag-name="H2"> Fehler im Code </a> <a href="#problem-mit-website-css-4" data-tag-name="H2"> Problem mit Website-CSS </a> <a href="#z-index-eines-elements-auf-der-website-mehr-als-1000000-5" data-tag-name="H2"> Z-Index eines Elements auf der Website mehr als 1000000 </a> <a href="#javascript-ist-im-browser-deaktiviert-6" data-tag-name="H2"> Javascript ist im Browser deaktiviert </a> <a href="#testumgebung-7" data-tag-name="H2"> Testumgebung </a> <a href="#versatz-des-widgets-8" data-tag-name="H2"> Versatz des Widgets </a> <a href="#content-security-policy-9" data-tag-name="H2"> Content security policy </a> <a href="#magie-10" data-tag-name="H2"> Magie </a> </div> </div> <div class="o-answer__content fr-view" data-action="mouseup->feedbacks#update"> <div class="helpjuice-article-body-content helpjuice-editor-content"><h2 id="chat-in-einstellungen-ausgeblendet-0" data-toc="true">Chat in Einstellungen聽ausgeblendet</h2><p style="text-align:left;">In den聽Einstellungen> Chat-Box >聽<a href="https://www.smartsupp.com/app/settings/chatbox/options" target="_blank"><strong>Optionen</strong></a><strong>聽</strong>stellen Sie sicher, dass die Chat-Box聽nicht in den <strong>Offline-Status (1) oder vollst盲ndig (2)聽</strong>ausgeblendet ist</p><p style="text-align:left;"><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/yQTNHhHZBdgXV4i4o77YLbQbuvLvaqZy.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/yQTNHhHZBdgXV4i4o77YLbQbuvLvaqZy.png" alt="" loading="lazy"></a></p><p style="text-align:left;">聽</p><h2 id="sie-sind-blockiert-1" data-toc="true">Sie sind blockiert</h2><p>Stellen Sie sicher, dass Sie in Ihrem Smartsupp-Konto nicht als Besucher blockiert sind.</p><ol> <li>脺berpr眉fen Sie Ihre Einstellungen, ob Ihre IP-Adresse nicht in der Liste der <a href="https://www.smartsupp.com/app/settings/general/restrictions" target="_blank"><strong>blockierten IP-Adressen</strong></a><strong>聽</strong>enthalten ist.</li> <li style="text-align:left;">Versuchen Sie au脽erdem, den Filter f眉r <strong>"blockierte Besucher"</strong> in der Besucherliste zu verwenden und festzustellen, ob blockierte Besucher vorhanden sind. Wenn Sie unter ihnen sind, k枚nnen Sie sich entsperren.</li> </ol><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/TAKp1N5wBIQPZWsXq1bjzbeXblFu5KPT.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/TAKp1N5wBIQPZWsXq1bjzbeXblFu5KPT.png" alt="" loading="lazy"></a></p><h2 style="text-align:left;" id="der-chat-code-wird-nicht-oder-nicht-richtig-eingefgt-2" data-toc="true">Der Chat-Code wird nicht oder nicht richtig eingef眉gt</h2><ol> <li>脰ffnen Sie den Quellcode Ihrer Website oder Konsole. 脰ffnen Sie die Seitenquelle (in Chrome lautet die Verkn眉pfung <strong>STRG + U</strong>) und versuchen Sie聽nach SmartSupp zu suchen (<strong>STRG + F</strong>). Wenn keine Ergebnisse vorliegen, bedeutet dies, dass der Chat-Code nicht in den Code der Website eingef眉gt wird. In diesem Fall m眉ssen Sie sich an Ihren Entwickler wenden, um den Chat-Code einzuf眉gen. <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/CgNucF11OTUjpETDo2CekK3aIkG6pTYZ.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/CgNucF11OTUjpETDo2CekK3aIkG6pTYZ.png" alt="" loading="lazy"></a> </li> <li>Wenn Sie einen Tag-Manager verwenden, z. B. Google Tag Manager, stellen Sie sicher, dass es ordnungsgem盲脽 funktioniert. In den meisten F盲llen sollten Sie in der Lage sein, den Chat-Code in den Elementen Ihrer Website zu finden (Dr眉cken Sie <strong>STRG + UMSCHALT + J</strong>, klicken Sie auf die Registerkarte <strong>Elements (1)</strong> und suchen Sie nach <strong>smartsupp (2)</strong>).</li> </ol><p>Stellen Sie au脽erdem sicher, dass Sie nicht mehr als einen Chat-Code auf Ihrer Website verwenden.</p><ol><li><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/3b5OtQsihOK0QOiGNJ1CDFvH5clOWWFg.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/3b5OtQsihOK0QOiGNJ1CDFvH5clOWWFg.png" alt="" loading="lazy"></a></li></ol><h2 id="fehler-im-code-3" data-toc="true">Fehler im Code</h2><p>Stellen Sie sicher, dass im Chat-Code keine Zeichen fehlen. Im Idealfall kopieren Sie den Chat-Code direkt aus den <a href="https://www.smartsupp.com/app/settings/chatbox/chat-code" target="_blank"><strong>Einstellungen</strong></a>. Sie k枚nnen z. B.聽<a href="https://www.diffchecker.com/diff" target="_blank"><strong>Diffchecker</strong></a>聽probieren, um zu 眉berpr眉fen, ob der Code von Ihrer Website mit dem Originalcode 眉bereinstimmt. Das h盲ufigste Problem ist, dass dem Code ein Unterstrich (_) fehlt und Sie einen Fehler in der Browserkonsole sehen k枚nnen (STRG + UMSCHALT + J).</p><h2 id="problem-mit-website-css-4" data-toc="true">Problem mit Website-CSS</h2><p>Ein typischer Fall, in dem der Chat auf Ihrer Website nicht angezeigt wird, obwohl der Chat-Code ordnungsgem盲脽 eingef眉gt wurde, besteht darin, dass Sie die <a href="https://www.w3schools.com/cssref/pr_class_display.asp" target="_blank"><strong>Anzeigeeingenschaft</strong></a>聽f眉r den Iframe auf none festgelegt haben (<strong>display: none</strong>). Ein Beispiel ist in der Abbildung unten dargestellt. In diesem Fall muss Ihr Entwickler das CSS der Website 盲ndern.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/EObf0fwvB6awkN6JPm2f1Ln5z8NgtWnn.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/EObf0fwvB6awkN6JPm2f1Ln5z8NgtWnn.png" alt="" loading="lazy"></a></p><h2 style="text-align:left;" id="z-index-eines-elements-auf-der-website-mehr-als-1000000-5" data-toc="true">Z-Index eines Elements auf der Website mehr als 1000000</h2><p>Die Eigenschaft z-index gibt die Stapelreihenfolge eines Elements an. Ein Element mit gr枚脽erer Stapelreihenfolge steht immer vor einem Element mit einer niedrigeren Stapelreihenfolge.</p><p>Wenn Sie also ein Element mit einem Z-Index von mehr als 1 MB haben, kann es das Widget abdecken.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/bizXwoHoPVvVbuYXno79C8e2U1aKyJk1.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/bizXwoHoPVvVbuYXno79C8e2U1aKyJk1.png" alt="" loading="lazy"></a></p><h2 id="javascript-ist-im-browser-deaktiviert-6" data-toc="true">Javascript ist im Browser deaktiviert</h2><p>Javascript ist standardm盲脽ig in allen Browsern aktiviert. Falls Sie es jedoch deaktiviert haben, m眉ssen Sie es erneut aktivieren. In diesem <a href="https://www.computerhope.com/issues/ch000891.htm" target="_blank"><strong>Tutorial</strong></a> erfahren Sie, wie Sie Javascript in verschiedenen Browsern aktivieren k枚nnen.</p><h2 id="testumgebung-7" data-toc="true">Testumgebung</h2><p>Ihre Website befindet sich in einer Testumgebung (a.k.a. localhost), einer eingeschr盲nkten Website, einem Intranet oder in einem privaten VPN. Die Website muss vollst盲ndig 眉ber das Internet zug盲nglich sein, um die 100% ige Funktionalit盲t von Smartsupp zu gew盲hrleisten.</p><h2 id="versatz-des-widgets-8" data-toc="true">Versatz des Widgets</h2><p>Wenn Sie eine benutzerdefinierte <a href="https://docs.smartsupp.com/customization/chat-code/#chat-box-position" target="_blank"><strong>Chat-Box Position 眉ber die API</strong></a> verwenden und den Versatz des Widgets 盲ndern m枚chten, stellen Sie sicher, dass er auch auf kleineren Displays sichtbar ist. Wenn der Versatz zu gro脽 (oder zu klein) ist, ist der Chat m枚glicherweise teilweise oder vollst盲ndig unsichtbar.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/ijzNPtP21dF8bboeoNM5NiFpSkNiwJhA.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/ijzNPtP21dF8bboeoNM5NiFpSkNiwJhA.png" alt="" loading="lazy"></a></p><h2 id="content-security-policy-9" data-toc="true">Content security policy</h2><p>Wenn Sie auf Ihrer Webseite聽<a href="/faq/how-to-use-smartsupp-with-content-security-policy-csp" target="_blank"><strong>Content security policy</strong></a> verwenden, stellen Sie sicher, dass alle unsere Domains in Ihrem CSP auf der Whitelist stehen.</p><p><strong>smartsupp.com</strong></p><p><strong>smartsuppchat.com</strong></p><p><strong>cdn77.org</strong></p><p><strong>smartsuppcdn.com</strong></p><p>Wenn es ein Problem mit Content security policy gibt, sollten Sie in der Chrome-Konsole (STRG + UMSCHALT + J) sehen, dass das Skript gegen Content security policy verst枚脽t.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/tPSWX0JNfO2vqFUlkF5R6eXiagXDw9on.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/tPSWX0JNfO2vqFUlkF5R6eXiagXDw9on.png" alt="" loading="lazy"></a></p><h2 id="magie-10" data-toc="true">Magie</h2><p>Falls Sie das Problem nicht finden konnten, Bitte kontaktieren Sie uns 眉ber die Chat-Box in Ihrem Dashboard und geben Sie so viele Informationen wie m枚glich an (wir ben枚tigen die Adresse Ihrer Website und Ihre Smartsupp-Registrierungs-E-Mail). Wir werden es uns ansehen.</p></div> </div> <div class="o-answer__undertext"> <em> Sind Sie noch verwirrt? Kontaktieren Sie uns 眉ber die Chat-Box in Ihrem Dashboard und wir werden uns gerne mit Ihnen in Verbindung setzen. Bitte beachten Sie, dass der Kundenservice nur in kostenpflichtigen Paketen enthalten ist. </em> </div> </article> <div class="c-helpful was-this-helpful"> <h2 class="c-helpful__text">Was this article helpful? 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