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dateTime="2024-11-22T15:08:14+11:00">November 22, 2024 — 3.08pm</time></span></div></div></div><div class="_2CSKo noPrint"><div class="_1KqZ_"><div class="hLTvJ"><button aria-checked="false" aria-describedby="saveTooltip" aria-label="Save article to read later" class="_31ZN0" role="switch" type="button"><svg aria-hidden="true" class="QMY9O _11R7m" focusable="false" height="1em" width="1em"><use xlink:href="#icon-save"></use></svg><span class="_3-fU6">Save</span></button><div aria-hidden="true" class="_1lwFz uXbxr" id="saveTooltip" role="tooltip"><button>Log in</button>, <a data-testid="login-register" href="https://smh.myfairfax.com.au/channel/zHE9EWDHf1XPuz3Phk0YIg/members/signups/new?callback_uri=">register</a> or <a href="https://subscribe.smh.com.au/?promote_channel=HI_HL_GNL">subscribe</a> to save articles for later.</div><div><div aria-hidden="true" class="_1lwFz WUf_a _1pHo1" id="onboardingTooltip" role="tooltip"><h3>Save articles for later</h3><p>Add articles to your saved list 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data-testid="article-body-top"><aside class="_2GZaf"><div class="_1q-_I _3sCHz"><div class="container"><div class="adWrapper _2UMq- noPrint" data-testid="ad"><small class="_3ToRr">Advertisement</small><div class="" id="adspot-160x600_300x250_300x600-pos2-desktop"></div></div></div></div></aside><div class="_1ysFk" data-testid="article-body"><div><div class="_5JLqO"><div class="_1Ld7U" id="beyondwords-player"></div><div class="_3Fhwk" data-testid="showPlayerOverlay"></div></div><div class="_1665V _2q-Vk" data-testid="body-content"><p>The Health Department has been told by the state’s auditor general to effectively pull its finger out and complete its digital record systems overhaul as ad-hoc methods lead to system lapses.</p><p>Completing a planned “refresh” of the WA Health Digital Strategy 2020-2030 was one of several recommendations in the Office of the Auditor General’s ED data audit released on Wednesday.</p><figure class="_3ujPS _3x3-4 RMwbY _2XZQH" data-testid="image"><div aria-label="enlarge image" class="_1lwW_" role="button" tabindex="0"><picture class=""><source media="(min-width: 1024px)" srcSet="https://static.ffx.io/images/$zoom_0.738%2C$multiply_0.9788%2C$ratio_1.5%2C$width_756%2C$x_0%2C$y_0/t_crop_custom/q_86%2Cf_auto/77d3bfeec0f73b8f8039f093eeecad122314a3af, https://static.ffx.io/images/$zoom_0.738%2C$multiply_1.9577%2C$ratio_1.5%2C$width_756%2C$x_0%2C$y_0/t_crop_custom/q_62%2Cf_auto/77d3bfeec0f73b8f8039f093eeecad122314a3af 2x" height="494" width="740"/><source media="(min-width: 768px)" srcSet="https://static.ffx.io/images/$zoom_0.738%2C$multiply_1.0159%2C$ratio_1.5%2C$width_756%2C$x_0%2C$y_0/t_crop_custom/q_86%2Cf_auto/77d3bfeec0f73b8f8039f093eeecad122314a3af, https://static.ffx.io/images/$zoom_0.738%2C$multiply_2.0317%2C$ratio_1.5%2C$width_756%2C$x_0%2C$y_0/t_crop_custom/q_62%2Cf_auto/77d3bfeec0f73b8f8039f093eeecad122314a3af 2x" height="512" width="768"/><img alt="Hospital staff say online live ED activity dashboards available to the public have “limited value”" src="https://static.ffx.io/images/$zoom_0.738%2C$multiply_0.7725%2C$ratio_1.5%2C$width_756%2C$x_0%2C$y_0/t_crop_custom/q_86%2Cf_auto/77d3bfeec0f73b8f8039f093eeecad122314a3af" height="390" width="584" srcSet="https://static.ffx.io/images/$zoom_0.738%2C$multiply_0.7725%2C$ratio_1.5%2C$width_756%2C$x_0%2C$y_0/t_crop_custom/q_86%2Cf_auto/77d3bfeec0f73b8f8039f093eeecad122314a3af, https://static.ffx.io/images/$zoom_0.738%2C$multiply_1.545%2C$ratio_1.5%2C$width_756%2C$x_0%2C$y_0/t_crop_custom/q_62%2Cf_auto/77d3bfeec0f73b8f8039f093eeecad122314a3af 2x"/></picture></div><figcaption class="_3CZmy"><p><span class="_2Li3P">Hospital staff say online live ED activity dashboards available to the public have “limited value”</span></p></figcaption></figure><p>The audit investigated the effectiveness of hospital information collected throughout a patient’s ED care journey, from arrival and follow-up care to discharge.</p><p>This data is used to monitor hospital performance, support decision-making and steer funding.</p></div><div class="_1lC_G"></div><div class="_1665V _2q-Vk" data-testid="body-content"><p>While the report found the department had made some progress to increase availability of real-time data, old systems and a lack of strategic direction had led to “ad-hoc” collection of data across the state’s 24 EDs.</p><p>Feedback from staff also revealed the online live ED activity dashboard – used by patients to check current hospital waiting times – had “limited value” as it did not report wait times for triage two, three and five, or the number of patients in ambulances waiting to be seen.</p><p>“There are significant inefficiencies, user frustrations and control weaknesses in the ED information systems and processes used,” the report said.</p><p>“As such, the department is not fully effective in capturing and using relevant, accurate and consistent ED information. In particular, ED data collection, handling and storage processes in their current form have significant control weaknesses and remain unauditable for the purposes of annual audits of state entity controls and key performance indicators.<i></i></p><p>In response, the Health Department said the digital strategy was undergoing a “refresh” to include heightened cybersecurity threats and artificial intelligence.</p></div></div></div></section><div class="_1FVfK"><div class="container"><div class="adWrapper _2UMq- noPrint" data-testid="ad"><small class="_3ToRr">Advertisement</small><div class="" id="adspot-728x90_970x250-pos3-desktop"></div></div></div></div><section class="vPaWe" data-testid="article-body-bottom"><div class="_1ysFk"><div><div class="_1665V _2q-Vk" data-testid="body-content"><p>An “updated roadmap on implementation” is expected to be released after review and approval in November.</p><p>Australian Medical Association of WA president Michael Page said while improvements in digital data systems were vital for service planning and transparency, it was only part of a much larger problem.</p><figure class="_3ujPS _3CeoW _2XZQH" data-testid="image"><div aria-label="enlarge image" class="_1lwW_" role="button" tabindex="0"><picture class=""><source media="(min-width: 1024px)" srcSet="https://static.ffx.io/images/$width_644/t_resize_width/q_86%2Ce_sharpen:60%2Cf_auto/0b9881242d052f8cc58ae1a6993b16f2bda31db9, https://static.ffx.io/images/$width_1288/t_resize_width/q_62%2Ce_sharpen:60%2Cf_auto/0b9881242d052f8cc58ae1a6993b16f2bda31db9 2x"/><source media="(min-width: 768px)" srcSet="https://static.ffx.io/images/$width_634/t_resize_width/q_86%2Ce_sharpen:60%2Cf_auto/0b9881242d052f8cc58ae1a6993b16f2bda31db9, https://static.ffx.io/images/$width_1268/t_resize_width/q_62%2Ce_sharpen:60%2Cf_auto/0b9881242d052f8cc58ae1a6993b16f2bda31db9 2x"/><img alt="Real-time ED dashboards allow WA Health staff to see demand across EDs." loading="lazy" src="https://static.ffx.io/images/$width_584/t_resize_width/q_86%2Ce_sharpen:60%2Cf_auto/0b9881242d052f8cc58ae1a6993b16f2bda31db9" srcSet="https://static.ffx.io/images/$width_584/t_resize_width/q_86%2Ce_sharpen:60%2Cf_auto/0b9881242d052f8cc58ae1a6993b16f2bda31db9, https://static.ffx.io/images/$width_1168/t_resize_width/q_62%2Ce_sharpen:60%2Cf_auto/0b9881242d052f8cc58ae1a6993b16f2bda31db9 2x"/></picture></div><figcaption class="_3CZmy"><p><span class="_2Li3P">Real-time ED dashboards allow WA Health staff to see demand across EDs.</span><cite class="ojLwA"><span class="_30ROC">Credit: </span>Office of the Auditor General</cite></p></figcaption></figure><p>“The major problems are staring us in the face in terms of hospital capacity – we have a system at capacity,” he said.</p><p>“You have to squeeze every last ounce of efficiency we need from real-time data, that’s true, but we still need more hospital capacity.”</p></div><div class="_1lC_G"></div><div class="_1665V _2q-Vk" data-testid="body-content"><div class="ymInT _3uJpn _3by58 noPrint"><span class="_2wzgv D5idv _3lVFK"><span class="_29Qt8"></span><span class="_3qqDc">Loading</span></span></div><p>The number of ED attendances since 2018-19 has increased 7.6 per cent, while the total cost of ED services has increased by 37.6 per cent ($295.7 million).</p><p>Page described the government’s response to the issues plaguing the system, from chronic bed shortages to long wait times, as “nebulous”.</p><p>“And it will continue to be a problem unless we make significant investment in hospital infrastructure,” he said.</p><p>“If the government wants transparency of data they have to make sure it’s accurate and to do that, they need to invest in it.”</p></div><div class="_1lC_G"></div><div class="_1665V _2q-Vk" data-testid="body-content"><p><strong>Read more:</strong></p><p><a href="https://www.watoday.com.au/national/western-australia/donna-nelson-reveals-how-online-love-tricked-her-into-carrying-suitcase-20241122-p5kss2.html">Australian grandmother says online lover tricked her into smuggling drugs into Japan</a></p><p><a href="https://www.watoday.com.au/property/news/perth-bypasses-sydney-to-claim-title-of-least-affordable-capital-for-renters-20241120-p5ks4i.html">Perth passes Sydney to claim title of least affordable capital for renters</a></p><p><a href="https://www.watoday.com.au/sport/cricket/the-mood-in-india-complacency-and-anxiety-but-this-battle-will-decide-the-series-20241120-p5ks44.html">This cricketer is a loveable pest. 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state\\u2019s auditor general has found Health Department systems to track ED patients are outdated, inefficient, frustrating and weak.\",\"allowComments\":true,\"body\":\"<p>The Health Department has been told by the state\\u2019s auditor general to effectively pull its finger out and complete its digital record systems overhaul as ad-hoc methods lead to system lapses.</p><p>Completing a planned \\u201Crefresh\\u201D of the WA Health Digital Strategy 2020-2030 was one of several recommendations in the Office of the Auditor General\\u2019s ED data audit released on Wednesday.</p><x-placeholder id=\\\"248ee0c7b55f885159b638843e13cddd65421d35\\\"></x-placeholder><p>The audit investigated the effectiveness of hospital information collected throughout a patient\\u2019s ED care journey, from arrival and follow-up care to discharge.</p><p>This data is used to monitor hospital performance, support decision-making and steer funding.</p><p>While the report found the department had made some 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