Threats to a business transformation can define its success

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data-cmp-data-layer="{"navigation-c086ddc3ad-item-0a0b014429":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T01:17:11Z","dc:title":"Private client audit experience","xdm:linkURL":"/en_us/services/assurance/ey-private-audit"}}"> <a href="/en_us/services/assurance/ey-private-audit" data-cmp-clickable class="cmp-navigation__item-link">Private client audit experience</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-d01fdfe881":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-05-08T19:05:44Z","dc:title":"Technology Risk","xdm:linkURL":"/en_us/services/technology-risk"}}"> <a href="/en_us/services/technology-risk" data-cmp-clickable class="cmp-navigation__item-link">Technology Risk</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-11821bcaea":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T01:18:36Z","dc:title":"AccountingLink","xdm:linkURL":"/en_us/technical/accountinglink"}}"> <a href="/en_us/technical/accountinglink" data-cmp-clickable class="cmp-navigation__item-link">AccountingLink</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{"navigation-c086ddc3ad-item-996dea2c4b":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-13T15:53:05Z","dc:title":"Tax","xdm:linkURL":"/en_us/services/tax"}}"> <a href="/en_us/services/tax" data-cmp-clickable class="cmp-navigation__item-link">Tax</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-47c20b3d87":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T01:58:33Z","dc:title":"Tax planning","xdm:linkURL":"/en_us/services/tax-planning"}}"> <a href="/en_us/services/tax-planning" data-cmp-clickable class="cmp-navigation__item-link">Tax planning</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-d0b3eab41e":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T01:59:02Z","dc:title":"Tax function operations","xdm:linkURL":"/en_us/services/tax-function-operations"}}"> <a href="/en_us/services/tax-function-operations" data-cmp-clickable class="cmp-navigation__item-link">Tax function operations</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-4fedb506d9":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T01:59:49Z","dc:title":"Tax policy and controversy ","xdm:linkURL":"/en_us/services/tax-controversy-policy"}}"> <a href="/en_us/services/tax-controversy-policy" data-cmp-clickable class="cmp-navigation__item-link">Tax policy and controversy </a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-1d45c51bdc":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:00:38Z","dc:title":"Global trade","xdm:linkURL":"/en_us/insights/global-trade"}}"> <a href="/en_us/insights/global-trade" data-cmp-clickable class="cmp-navigation__item-link">Global trade</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-ef8e743138":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:02:05Z","dc:title":"Tax accounting","xdm:linkURL":"/en_us/services/tax-accounting"}}"> <a href="/en_us/services/tax-accounting" data-cmp-clickable class="cmp-navigation__item-link">Tax accounting</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-45d36ffc30":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:02:33Z","dc:title":"Tax compliance","xdm:linkURL":"/en_us/services/tax-compliance"}}"> <a href="/en_us/services/tax-compliance" data-cmp-clickable class="cmp-navigation__item-link">Tax compliance</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-5ef470b051":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:04:16Z","dc:title":"Transaction tax","xdm:linkURL":"/en_us/services/strategy-transactions/transaction-tax"}}"> <a href="/en_us/services/strategy-transactions/transaction-tax" data-cmp-clickable class="cmp-navigation__item-link">Transaction tax</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-6be227f5ac":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:05:18Z","dc:title":"Tax services: Designed for private","xdm:linkURL":"/en_us/services/tax/private-client-services"}}"> <a href="/en_us/services/tax/private-client-services" data-cmp-clickable class="cmp-navigation__item-link">Tax services: Designed for private</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-e3ad346239":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:06:13Z","dc:title":"2024 US election and tax policy","xdm:linkURL":"/en_us/tax/global-tax-disruption"}}"> <a href="/en_us/tax/global-tax-disruption" data-cmp-clickable class="cmp-navigation__item-link">2024 US election and tax policy</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{"navigation-c086ddc3ad-item-edf0aa87b5":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-13T15:53:05Z","dc:title":"EY Private","xdm:linkURL":"/en_us/services/private-business"}}"> <a href="/en_us/services/private-business" data-cmp-clickable class="cmp-navigation__item-link">EY Private</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-45769607d3":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:31:23Z","dc:title":"EY Private client experience","xdm:linkURL":"/en_us/services/private-business/client-experience"}}"> <a href="/en_us/services/private-business/client-experience" data-cmp-clickable class="cmp-navigation__item-link">EY Private client experience</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-f45e2d765e":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:31:23Z","dc:title":"Private client audit experience","xdm:linkURL":"/en_us/services/assurance/ey-private-audit"}}"> <a href="/en_us/services/assurance/ey-private-audit" data-cmp-clickable class="cmp-navigation__item-link">Private client audit experience</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-6b8f28834c":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:31:23Z","dc:title":"Tax services: Designed for private","xdm:linkURL":"/en_us/services/tax/private-client-services"}}"> <a href="/en_us/services/tax/private-client-services" data-cmp-clickable class="cmp-navigation__item-link">Tax services: Designed for private</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-a7b06dc6f8":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:31:23Z","dc:title":"Family Enterprise Business Services","xdm:linkURL":"/en_us/services/tax/family-enterprise-business-services"}}"> <a href="/en_us/services/tax/family-enterprise-business-services" data-cmp-clickable class="cmp-navigation__item-link">Family Enterprise Business Services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-ce626af16d":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:31:23Z","dc:title":"Family Office Advisory Services","xdm:linkURL":"/en_us/services/tax/family-office-advisory-services"}}"> <a href="/en_us/services/tax/family-office-advisory-services" data-cmp-clickable class="cmp-navigation__item-link">Family Office Advisory Services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-93d09a2199":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:31:23Z","dc:title":"IPO, SPACs and direct listings","xdm:linkURL":"/en_us/services/ipo"}}"> <a href="/en_us/services/ipo" data-cmp-clickable class="cmp-navigation__item-link">IPO, SPACs and direct listings</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-ef08a178cb":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:31:23Z","dc:title":"Entrepreneurship","xdm:linkURL":"/en_us/services/entrepreneurship"}}"> <a href="/en_us/services/entrepreneurship" data-cmp-clickable class="cmp-navigation__item-link">Entrepreneurship</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-1e157715bb":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:31:23Z","dc:title":"Venture capital","xdm:linkURL":"/en_us/services/growth/venture-capital"}}"> <a href="/en_us/services/growth/venture-capital" data-cmp-clickable class="cmp-navigation__item-link">Venture capital</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{"navigation-c086ddc3ad-item-170f90ebd3":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-13T15:53:05Z","dc:title":"Legal","xdm:linkURL":"/en_us/services/law"}}"> <a href="/en_us/services/law" data-cmp-clickable class="cmp-navigation__item-link">Legal</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-97522cdee5":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:45:06Z","dc:title":"Corporate and commercial law","xdm:linkURL":"/en_us/services/law/corporate-commercial"}}"> <a href="/en_us/services/law/corporate-commercial" data-cmp-clickable class="cmp-navigation__item-link">Corporate and commercial law</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-9c54c50b1f":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:45:06Z","dc:title":"Digital law","xdm:linkURL":"/en_us/services/law/digital"}}"> <a href="/en_us/services/law/digital" data-cmp-clickable class="cmp-navigation__item-link">Digital law</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-3abbaf8817":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:45:06Z","dc:title":"Labor and employment law","xdm:linkURL":"/en_us/services/law/labor-employment"}}"> <a href="/en_us/services/law/labor-employment" data-cmp-clickable class="cmp-navigation__item-link">Labor and employment law</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-a7ed9d7380":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:45:06Z","dc:title":"Legal operations","xdm:linkURL":"/en_us/services/law/legal-operations"}}"> <a href="/en_us/services/law/legal-operations" data-cmp-clickable class="cmp-navigation__item-link">Legal operations</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-3bed23a1e5":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:45:06Z","dc:title":"Transaction law","xdm:linkURL":"/en_us/services/law/transaction"}}"> <a href="/en_us/services/law/transaction" data-cmp-clickable class="cmp-navigation__item-link">Transaction law</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{"navigation-c086ddc3ad-item-4fb69298a8":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-13T15:53:05Z","dc:title":"Technology","xdm:linkURL":"/en_us/services/technology"}}"> <a href="/en_us/services/technology" data-cmp-clickable class="cmp-navigation__item-link">Technology</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-da183cdbec":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:53:51Z","dc:title":"AI Insights","xdm:linkURL":"/en_us/services/ai"}}"> <a href="/en_us/services/ai" data-cmp-clickable class="cmp-navigation__item-link">AI Insights</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-bc1a835196":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:53:51Z","dc:title":"Audit technology","xdm:linkURL":"/en_us/services/audit/technology"}}"> <a href="/en_us/services/audit/technology" data-cmp-clickable class="cmp-navigation__item-link">Audit technology</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-aae4e1e799":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:53:51Z","dc:title":"Tax technology ","xdm:linkURL":"/en_us/services/tax/technology-data"}}"> <a href="/en_us/services/tax/technology-data" data-cmp-clickable class="cmp-navigation__item-link">Tax technology </a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-9bc13c1b3b":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:53:51Z","dc:title":"M&A technology and tools","xdm:linkURL":"/en_us/services/strategy-transactions/connected-capital-technologies"}}"> <a href="/en_us/services/strategy-transactions/connected-capital-technologies" data-cmp-clickable class="cmp-navigation__item-link">M&A technology and tools</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-ca94c5459b":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:53:51Z","dc:title":"Technology transformation","xdm:linkURL":"/en_us/services/consulting/technology-transformation"}}"> <a href="/en_us/services/consulting/technology-transformation" data-cmp-clickable class="cmp-navigation__item-link">Technology transformation</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-60b682c1ce":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:53:51Z","dc:title":"Alliances and ecosystems","xdm:linkURL":"/en_us/alliances"}}"> <a href="/en_us/alliances" data-cmp-clickable class="cmp-navigation__item-link">Alliances and ecosystems</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-8760099a9e":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T02:53:51Z","dc:title":"EY wavespace™","xdm:linkURL":"/en_us/wavespace"}}"> <a href="/en_us/wavespace" data-cmp-clickable class="cmp-navigation__item-link">EY wavespace™</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{"navigation-c086ddc3ad-item-52ea5c108d":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-13T15:53:05Z","dc:title":"Managed services","xdm:linkURL":"/en_us/services/managed-services"}}"> <a href="/en_us/services/managed-services" data-cmp-clickable class="cmp-navigation__item-link">Managed services</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-448328835b":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T12:53:48Z","dc:title":"Managed services","xdm:linkURL":"/en_us/services/managed-services"}}"> <a href="/en_us/services/managed-services" data-cmp-clickable class="cmp-navigation__item-link">Managed services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-2b24dce40f":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T12:53:49Z","dc:title":"Legal managed services ","xdm:linkURL":"/en_us/services/law/managed-services"}}"> <a href="/en_us/services/law/managed-services" data-cmp-clickable class="cmp-navigation__item-link">Legal managed services </a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{"navigation-c086ddc3ad-item-b56bf51ea9":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-13T15:53:05Z","dc:title":"EY Sustainability","xdm:linkURL":"/en_us/services/sustainability/services"}}"> <a href="/en_us/services/sustainability/services" data-cmp-clickable class="cmp-navigation__item-link">EY Sustainability</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-7666d5bd7e":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T13:57:34Z","dc:title":"Climate change and sustainability services","xdm:linkURL":"/en_us/services/climate-change-sustainability-services"}}"> <a href="/en_us/services/climate-change-sustainability-services" data-cmp-clickable class="cmp-navigation__item-link">Climate change and sustainability services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-f88bb38477":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T13:57:34Z","dc:title":"Sustainable finance ","xdm:linkURL":"/en_us/industries/financial-services/sustainable-finance"}}"> <a href="/en_us/industries/financial-services/sustainable-finance" data-cmp-clickable class="cmp-navigation__item-link">Sustainable finance </a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-46316ad7e3":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T13:57:34Z","dc:title":"Sustainability and ESG Services","xdm:linkURL":"/en_us/services/strategy-transactions/sustainability-esg-strategy"}}"> <a href="/en_us/services/strategy-transactions/sustainability-esg-strategy" data-cmp-clickable class="cmp-navigation__item-link">Sustainability and ESG Services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-761c3e32fa":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T13:57:34Z","dc:title":"Supply chain transformation","xdm:linkURL":"/en_us/services/consulting/supply-chain-transformation"}}"> <a href="/en_us/services/consulting/supply-chain-transformation" data-cmp-clickable class="cmp-navigation__item-link">Supply chain transformation</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-25f197bb59":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T13:57:34Z","dc:title":"Sustainability tax services","xdm:linkURL":"/en_us/services/tax/sustainability-tax-services"}}"> <a href="/en_us/services/tax/sustainability-tax-services" data-cmp-clickable class="cmp-navigation__item-link">Sustainability tax services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-ccee783974":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T13:57:34Z","dc:title":"Legal services","xdm:linkURL":"/en_us/services/law/sustainability-legal-services"}}"> <a href="/en_us/services/law/sustainability-legal-services" data-cmp-clickable class="cmp-navigation__item-link">Legal services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-63e925fc07":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T13:57:34Z","dc:title":"Renewable energy transition services","xdm:linkURL":"/en_us/industries/energy-resources/global-renewables"}}"> <a href="/en_us/industries/energy-resources/global-renewables" data-cmp-clickable class="cmp-navigation__item-link">Renewable energy transition services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-d2baf1e504":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-20T13:57:34Z","dc:title":"Environment, Health and Safety","xdm:linkURL":"/en_us/services/environment-health-safety/services"}}"> <a href="/en_us/services/environment-health-safety/services" data-cmp-clickable class="cmp-navigation__item-link">Environment, Health and Safety</a> </li> </ul> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-0" data-cmp-data-layer="{"navigation-c086ddc3ad-item-e6a3570af3":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-12T22:20:34Z","dc:title":"Industries","xdm:linkURL":"/en_us/industries"}}"> <a href="/en_us/industries" data-cmp-clickable class="cmp-navigation__item-link">Industries</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{"navigation-c086ddc3ad-item-febfb9e8ee":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-13T15:53:19Z","dc:title":"Advanced Manufacturing & Mobility","xdm:linkURL":"/en_us/industries/advanced-manufacturing-realized"}}"> <a href="/en_us/industries/advanced-manufacturing-realized" data-cmp-clickable class="cmp-navigation__item-link">Advanced Manufacturing & Mobility</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-06fd121455":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:20:30Z","dc:title":"Aerospace and defense","xdm:linkURL":"/en_us/industries/aerospace-defense"}}"> <a href="/en_us/industries/aerospace-defense" data-cmp-clickable class="cmp-navigation__item-link">Aerospace and defense</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-304d946c35":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:20:30Z","dc:title":"Automotive","xdm:linkURL":"/en_us/industries/automotive"}}"> <a href="/en_us/industries/automotive" data-cmp-clickable class="cmp-navigation__item-link">Automotive</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-99369fa6aa":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:20:30Z","dc:title":"Chemicals and advanced materials","xdm:linkURL":"/en_us/industries/chemicals"}}"> <a href="/en_us/industries/chemicals" data-cmp-clickable class="cmp-navigation__item-link">Chemicals and advanced materials</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" 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data-cmp-data-layer="{"navigation-c086ddc3ad-item-bf67a66af5":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:20:30Z","dc:title":"Industrial products","xdm:linkURL":"/en_us/industries/industrial-products"}}"> <a href="/en_us/industries/industrial-products" data-cmp-clickable class="cmp-navigation__item-link">Industrial products</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-606b9501bc":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:20:30Z","dc:title":"Mobility lens suite","xdm:linkURL":"/en_us/industries/automotive/mobility-lens-suite"}}"> <a href="/en_us/industries/automotive/mobility-lens-suite" data-cmp-clickable class="cmp-navigation__item-link">Mobility lens suite</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" 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data-cmp-data-layer="{"navigation-c086ddc3ad-item-4180850203":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:19:55Z","dc:title":"Consumer products","xdm:linkURL":"/en_us/industries/consumer-products"}}"> <a href="/en_us/industries/consumer-products" data-cmp-clickable class="cmp-navigation__item-link">Consumer products</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-343d3bc3f7":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:19:55Z","dc:title":"Retail","xdm:linkURL":"/en_us/industries/retail"}}"> <a href="/en_us/industries/retail" data-cmp-clickable class="cmp-navigation__item-link">Retail</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-2892794aa7":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:19:55Z","dc:title":"The future consumer ","xdm:linkURL":"/en_us/future-consumer-index"}}"> <a href="/en_us/future-consumer-index" data-cmp-clickable class="cmp-navigation__item-link">The future consumer </a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-ef0577bdf3":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:19:55Z","dc:title":"Sustainability","xdm:linkURL":"/en_us/industries/sustainability-consumer-products-retail"}}"> <a href="/en_us/industries/sustainability-consumer-products-retail" data-cmp-clickable class="cmp-navigation__item-link">Sustainability</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{"navigation-c086ddc3ad-item-6b39d3ce53":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-13T15:53:19Z","dc:title":"Energy and resources","xdm:linkURL":"/en_us/industries/energy-resources"}}"> <a 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data-cmp-data-layer="{"navigation-c086ddc3ad-item-8ecd9f4d25":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:18:28Z","dc:title":"Insurance consulting services","xdm:linkURL":"/en_us/industries/insurance"}}"> <a href="/en_us/industries/insurance" data-cmp-clickable class="cmp-navigation__item-link">Insurance consulting services</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-fc33600530":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:18:28Z","dc:title":"Wealth and asset management","xdm:linkURL":"/en_us/industries/wealth-asset-management"}}"> <a href="/en_us/industries/wealth-asset-management" data-cmp-clickable class="cmp-navigation__item-link">Wealth and asset management</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-c2865560af":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:18:28Z","dc:title":"Sustainable finance","xdm:linkURL":"/en_us/insights/sustainability-financial-services"}}"> <a href="/en_us/insights/sustainability-financial-services" data-cmp-clickable class="cmp-navigation__item-link">Sustainable finance</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-8e59c57b70":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:18:28Z","dc:title":"Fintech and ecosystems","xdm:linkURL":"/en_us/industries/banking-capital-markets/fintech-ecosystems"}}"> <a href="/en_us/industries/banking-capital-markets/fintech-ecosystems" data-cmp-clickable class="cmp-navigation__item-link">Fintech and ecosystems</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{"navigation-c086ddc3ad-item-ee7eaabd05":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-13T15:53:19Z","dc:title":"Government and public sector","xdm:linkURL":"/en_us/industries/government-public-sector"}}"> <a href="/en_us/industries/government-public-sector" data-cmp-clickable class="cmp-navigation__item-link">Government and public sector</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-194599d3a0":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:17:55Z","dc:title":"Education","xdm:linkURL":"/en_us/industries/government-public-sector/education-services"}}"> <a href="/en_us/industries/government-public-sector/education-services" data-cmp-clickable class="cmp-navigation__item-link">Education</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-9736a91a3d":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:17:55Z","dc:title":"Infrastructure","xdm:linkURL":"/en_us/insights/infrastructure"}}"> <a href="/en_us/insights/infrastructure" data-cmp-clickable class="cmp-navigation__item-link">Infrastructure</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-642a82669e":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:17:55Z","dc:title":"Public finance management","xdm:linkURL":"/en_us/industries/government-public-sector/blockchain"}}"> <a href="/en_us/industries/government-public-sector/blockchain" data-cmp-clickable class="cmp-navigation__item-link">Public finance management</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{"navigation-c086ddc3ad-item-98433376bd":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-13T15:53:19Z","dc:title":"Health","xdm:linkURL":"/en_us/industries/health"}}"> <a href="/en_us/industries/health" data-cmp-clickable class="cmp-navigation__item-link">Health</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-d881ef606d":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:17:27Z","dc:title":"Health","xdm:linkURL":"/en_us/industries/health"}}"> <a href="/en_us/industries/health" data-cmp-clickable class="cmp-navigation__item-link">Health</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-b9ba2372be":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:17:26Z","dc:title":"Life 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class="cmp-navigation__item-link">Life sciences</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{"navigation-c086ddc3ad-item-b888fbdac7":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-13T15:53:19Z","dc:title":"Private equity","xdm:linkURL":"/en_us/industries/private-equity"}}"> <a href="/en_us/industries/private-equity" data-cmp-clickable class="cmp-navigation__item-link">Private equity</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-499daa340b":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:17:01Z","dc:title":"Private equity value creation services","xdm:linkURL":"/en_us/industries/private-equity/value-creation"}}"> <a href="/en_us/industries/private-equity/value-creation" data-cmp-clickable class="cmp-navigation__item-link">Private equity value 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origination</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-69edae0038":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-04-25T15:17:01Z","dc:title":"Digital in private equity ","xdm:linkURL":"/en_us/industries/private-equity/digital"}}"> <a href="/en_us/industries/private-equity/digital" data-cmp-clickable class="cmp-navigation__item-link">Digital in private equity </a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-25b21d33bb":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-11-08T16:55:44Z","dc:title":"Generative AI services for private equity","xdm:linkURL":"/en_us/industries/private-equity/generative-ai-services-for-private-equity"}}"> <a href="/en_us/industries/private-equity/generative-ai-services-for-private-equity" data-cmp-clickable class="cmp-navigation__item-link">Generative AI services for private equity</a> </li> </ul> </li> <li class="cmp-navigation__item cmp-navigation__item--level-1" data-cmp-data-layer="{"navigation-c086ddc3ad-item-ef238baffa":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-03-19T20:48:01Z","dc:title":"Real estate, hospitality and construction","xdm:linkURL":"/en_us/industries/real-estate-hospitality-construction"}}"> <a href="/en_us/industries/real-estate-hospitality-construction" data-cmp-clickable class="cmp-navigation__item-link">Real estate, hospitality and construction</a> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-49f2b5dc3b":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-10-17T17:24:32Z","dc:title":"Real Estate","xdm:linkURL":"/en_us/industries/real-estate"}}"> <a href="/en_us/industries/real-estate" data-cmp-clickable class="cmp-navigation__item-link">Real Estate</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-afa80c13f9":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-10-17T17:24:46Z","dc:title":"Hospitality","xdm:linkURL":"/en_us/industries/hospitality"}}"> <a href="/en_us/industries/hospitality" data-cmp-clickable class="cmp-navigation__item-link">Hospitality</a> </li> <li class="cmp-navigation__item cmp-navigation__item--level-2" data-cmp-data-layer="{"navigation-c086ddc3ad-item-04aad30871":{"@type":"ey-unified-site/components/navigation/item","repo:modifyDate":"2024-10-17T17:24:59Z","dc:title":"Engineering and Construction","xdm:linkURL":"/en_us/industries/engineering-construction"}}"> <a href="/en_us/industries/engineering-construction" data-cmp-clickable class="cmp-navigation__item-link">Engineering and Construction</a> </li> </ul> </li> <li class="cmp-navigation__item 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rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-links-l2-1" class="cmp-container"> </div> </div> <div class="container responsivegrid"> <div id="subnav-links-see-more-1" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{"rich-text-98b6b9aa7b":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-03-19T20:14:31Z","xdm:text":"<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/industries.html\">Learn more</a></p>\r\n"}}" id="rich-text-2ecdd06e8d77" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><a href="/en_us/industries">Learn more</a></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-highlights-wrapper-1" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-highlights-l3-1" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-highlights-l3-see-more-1" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{"rich-text-7927ec8a05":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-03-01T09:52:49Z","xdm:text":"<p>See more</p>\r\n"}}" id="rich-text-e7fce994f896" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p>See more</p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-highlights-title-1" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{"rich-text-1c8388aab8":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-03-01T09:52:49Z","xdm:text":"<h4>Spotlight</h4>\r\n"}}" id="rich-text-cd9fce4bd50a" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h4>Spotlight</h4> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-highlights-links-1" class="cmp-container"> <div class="container responsivegrid"> <div id="container-f0251ecf42" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{"rich-text-16d6796958":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-10-30T15:40:17Z","xdm:text":"<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/services/ai.html\">AI insights</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/campaigns/ceo.html\">CEO agenda</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/campaigns/cfo-agenda.html\">CFO agenda</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/media/podcasts.html\">EY podcasts</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/media/webcasts.html\">EY webcasts</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/campaigns/case-studies.html\">Case studies</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/campaigns/coo.html\">Operations leaders</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/campaigns/cio.html\">Technology leaders</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/campaigns/cmo.html\">Marketing and growth leaders</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/campaigns/ciso.html\">Cybersecurity and privacy leaders</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/campaigns/cro-risk.html\">Risk leaders</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/campaigns/board-matters.html\">EY Center for Board Matters</a></p>\r\n<p>&nbsp;</p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/insights.html#spotlight\">See more</a><br>\r\n</p>\r\n"}}" id="rich-text-b65507717b40" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><a href="/en_us/services/ai">AI insights</a></p> <p><a href="/en_us/ceo">CEO agenda</a></p> <p><a href="/en_us/cfo-agenda">CFO agenda</a></p> <p><a href="/en_us/media/podcasts">EY podcasts</a></p> <p><a href="/en_us/media/webcasts">EY webcasts</a></p> <p><a href="/en_us/case-studies">Case studies</a></p> <p><a href="/en_us/coo">Operations leaders</a></p> <p><a href="/en_us/cio">Technology leaders</a></p> <p><a href="/en_us/cmo">Marketing and growth leaders</a></p> <p><a href="/en_us/ciso">Cybersecurity and privacy leaders</a></p> <p><a href="/en_us/cro-risk">Risk leaders</a></p> <p><a href="/en_us/board-matters">EY Center for Board Matters</a></p> <p> </p> <p><a href="/en_us/insights#spotlight">See more</a><br /> </p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="container-42c65bbdc8" class="cmp-container"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="sitenav-sub-wrapper-2" class="cmp-container" role="tabpanel"> <div class="container responsivegrid"> <div id="subnav-intro-wrapper-2" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-intro-title-2" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{"rich-text-6407131832":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-03-01T09:52:49Z","xdm:text":"<h3>Services</h3>\r\n"}}" id="rich-text-bdb7ae91ea2a" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h3>Services</h3> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-intro-description-2" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{"rich-text-e390c7f477":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-03-01T09:52:49Z","xdm:text":"<p>EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate.</p>\r\n"}}" id="rich-text-4fd21f99a31b" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p>EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate.</p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-intro-button-2" class="cmp-container"> <div class="button"> <a id="button-4f047966e7ac" class="up-button cmp-button " href="/en_us/services" aria-label="Explore Services" data-cmp-clickable data-up-is="button" data-cmp-data-layer="{"button-aa0610e221":{"@type":"ey-unified-site/components/button","repo:modifyDate":"2024-03-12T20:40:43Z","dc:title":"Explore","xdm:linkURL":"/en_us/services"}}" data-analytics-category="Button" data-button-type="cta" data-snippet-url="/content/ey-unified-site/ey-com/local/us/en_us/home/services.html" data-analytics-label="CTA Button" analytics-button-type="cta" data-analytics-button-click> <span class="cmp-button__text" data-analytics-action-value>Explore</span> </a> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-links-wrapper-2" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-links-title-2" class="cmp-container"> <div class="rich-text text"> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-links-l2-2" class="cmp-container"> </div> </div> <div class="container responsivegrid"> <div id="subnav-links-see-more-2" class="cmp-container"> <div class="rich-text text"> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-highlights-wrapper-2" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-highlights-l3-2" class="cmp-container"> <div class="container responsivegrid"> <div id="subnav-highlights-l3-see-more-2" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{"rich-text-473e0895b1":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-08-28T11:30:08Z","xdm:text":"<ul>\r\n<li>See more</li>\r\n<li>5||See all Assurance</li>\r\n</ul>\r\n"}}" id="rich-text-4c7221d041b3" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <ul><li>See more</li><li>5||See all Assurance</li></ul> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-highlights-title-2" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{"rich-text-933c707118":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-03-01T09:52:49Z","xdm:text":"<h4>Spotlight</h4>\r\n"}}" id="rich-text-9a4e536345b2" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h4>Spotlight</h4> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-highlights-links-2" class="cmp-container"> <div class="container responsivegrid"> <div id="container-1f10f62d9b" class="cmp-container"> <div class="rich-text text"><div data-cmp-data-layer="{"rich-text-100dd61433":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-06-14T08:27:27Z","xdm:text":"<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/services/ai.html\">Artificial Intelligence (AI)</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/services/strategy-transactions/transformation-consulting.html\">Strategy, transaction and transformation consulting</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/services/consulting/technology-transformation.html\">Technology transformation</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/services/tax-function-operations.html\">Tax function operations</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/services/climate-change-sustainability-services.html\">Climate change and sustainability services</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/campaigns/ecosystems.html\">EY Ecosystems</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/services/audit.html\">Audit</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/services/consulting/supply-chain-operations.html\">Supply chain and operations</a></p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/alliances.html\">EY Partner Ecosystem</a></p>\r\n<p>&nbsp;</p>\r\n<p><a href=\"/content/ey-unified-site/ey-com/local/us/en_us/home/services.html\">Explore Services</a></p>\r\n"}}" id="rich-text-df8847869a75" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><a href="/en_us/services/ai">Artificial Intelligence (AI)</a></p> <p><a href="/en_us/services/strategy-transactions/transformation-consulting">Strategy, transaction and transformation consulting</a></p> <p><a href="/en_us/services/consulting/technology-transformation">Technology transformation</a></p> <p><a href="/en_us/services/tax-function-operations">Tax function operations</a></p> <p><a href="/en_us/services/climate-change-sustainability-services">Climate change and sustainability services</a></p> <p><a href="/en_us/ecosystems">EY Ecosystems</a></p> <p><a href="/en_us/services/audit">Audit</a></p> <p><a href="/en_us/services/consulting/supply-chain-operations">Supply chain and operations</a></p> <p><a href="/en_us/alliances">EY Partner Ecosystem</a></p> <p> </p> <p><a href="/en_us/services">Explore Services</a></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more 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class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h4>Case studies</h4> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="subnav-highlights-links-3" class="cmp-container"> <div class="eycom-tier3-casestudy"> <div class="caseStudies"> <p class="caseStudies__title">Technology</p> <p> <a href="/content/ey-unified-site/ey-com/local/us/en_us/home/services/technology/how-one-health-care-testing-company-gets-results-with-ai">How one health care testing company gets results with AI</a> </p> <p> <span class="date">04 Dec 2024</span><a href="/content/dam/content-fragments/ey-unified-site/ey-com/people/local/en_us/e/ey">EY Americas </a> </p> </div> <div class="caseStudies"> <p class="caseStudies__title">Tax</p> <p> <a href="/content/ey-unified-site/ey-com/local/us/en_us/home/insights/tax/how-a-unified-tax-compliance-approach-generates-value">How a unified tax compliance approach generates value</a> </p> <p> <span class="date">04 Jan 2025</span><a href="/content/dam/content-fragments/ey-unified-site/ey-com/people/local/en_us/e/ey">EY Americas </a> </p> </div> <div class="caseStudies"> <p class="caseStudies__title">Workforce</p> <p> <a href="/en_us/insights/workforce/how-microsoft-built-a-new-mobility-model-for-cross-border-talent">How Microsoft built a new mobility model for cross-border talent</a> </p> <p> <span class="date">14 May 2024</span><a href="/en_us/people/gerard-osei-bonsu">Gerard Osei Bonsu </a> </p> 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1x,/content/dam/ey-unified-site/ey-com/en-gl/campaigns/innovation-realized/images/ey-generations-girl-beehive-static-no-zoom-v2.jpg.transform/instant-search-400/img.jpg 2x,/content/dam/ey-unified-site/ey-com/en-gl/campaigns/innovation-realized/images/ey-generations-girl-beehive-static-no-zoom-v2.jpg.transform/up-img-width-thumbnail-large-screen/img.jpg 3x" alt="" aria-hidden="true"/> <div class="trending-info"> <p class="up-trending-section--item__link-text">How will your decisions today shape the future for generations to come? </p> <p class="up-trending-section--item__link-description" aria-hidden="true">Discover how shifts in demographics and tech reshape priorities, urging new models for growth through innovative organizational strategies. 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data-up-analytics="authors-and-contributors" data-up-is="authors-and-contributors"> <p class="up-authors-and-contributors__multiple-author-title"> Authors </p> <ul class="up-authors-and-contributors__author-links"> <li class="up-authors-and-contributors__author-link-container"> <a class="up-authors-and-contributors__author-link up-authors-and-contributors__analytics-author-link" aria-label="Errol Gardner" href="/en_us/people/errol-gardner"> <figure class="up-authors-and-contributors__author-link-content"> <div class="up-authors-and-contributors__author-name-container up-authors-and-contributors__author-name-container--is-multiple"> Errol Gardner </div> </figure> </a> <p class="up-authors-and-contributors__author-title"> EY Global Vice Chair – Consulting </p> </li> <li class="up-authors-and-contributors__author-link-container"> <a class="up-authors-and-contributors__author-link up-authors-and-contributors__analytics-author-link" aria-label="Adam Lee Canwell" href="/en_us/people/adam-lee-canwell"> <figure class="up-authors-and-contributors__author-link-content"> <div class="up-authors-and-contributors__author-name-container up-authors-and-contributors__author-name-container--is-multiple"> Adam Lee Canwell </div> </figure> </a> <p class="up-authors-and-contributors__author-title"> EY Oceania People Consulting Leader </p> </li> <li class="up-authors-and-contributors__author-link-container"> <a class="up-authors-and-contributors__author-link up-authors-and-contributors__analytics-author-link" aria-label="Craig Glindemann" href="/en_us/people/craig-glindemann"> <figure class="up-authors-and-contributors__author-link-content"> <div class="up-authors-and-contributors__author-name-container up-authors-and-contributors__author-name-container--is-multiple"> Craig Glindemann </div> </figure> </a> <p class="up-authors-and-contributors__author-title"> EY Global Consulting Markets Leader </p> </li> <li class="up-authors-and-contributors__author-link-container"> <a class="up-authors-and-contributors__author-link up-authors-and-contributors__analytics-author-link" aria-label="Kim Billeter" href="/en_us/people/kim-billeter"> <figure class="up-authors-and-contributors__author-link-content"> <div class="up-authors-and-contributors__author-name-container up-authors-and-contributors__author-name-container--is-multiple"> Kim Billeter </div> </figure> </a> <p class="up-authors-and-contributors__author-title"> EY Global People Consulting Leader </p> </li> </ul> <div class="up-authors-and-contributors__contributors"> <p class="up-authors-and-contributors__contributors-title"> Contributors </p> <ul class="up-authors-and-contributors__contributors-links"> <li class="up-authors-and-contributors__contributor-link-container"> <a class="up-authors-and-contributors__contributor-link" href="/en_us/people/patrick-james"> Patrick James</a> </li> </ul> </div> </div> </div> <div class="displaymetadata aem-GridColumn aem-GridColumn--default--11"><div> <div class="up-display-metadata-utility"> <span class="up-display-metadata-utility__content"> 15 minute read </span> <span class="up-display-metadata-utility__content"> 15 Apr 2024 </span> </div> </div> </div> <div class="surfaceTags aem-GridColumn aem-GridColumn--default--11"> <div data-cmp-data-layer="{"surfaceTags-fde8a84578":{"@type":"ey-unified-site/components/surfaceTags","repo:modifyDate":"2024-05-10T19:40:23Z"}}" data-analytics-category="Surface Tags" class="up-surface-tags"> <span class="up-surface-tags__topic-title" data-analytics-label> Related topics </span> <div class="up-surface-tags__topic-items"> <div class="up-surface-tags__topic-items-item"> <a class="cmp-button" data-analytics-link-click href="/en_us/services/consulting"> <span data-analytics-action-value class="cmp-button__text">Consulting</span> </a> </div> <div class="up-surface-tags__topic-items-item"> <a class="cmp-button" data-analytics-link-click 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title="Twitter" rel="noopener noreferrer"> <span aria-hidden="true" class="up-social-utility-bar__cta-icon--mask" style="--social-utility-bar-icon-url: url('\2f content\2f dam\2f ey-unified-site\2ficon\2fic_twitter.svg')"></span> <span class="up-social-utility-bar__cta-text">Twitter</span> </a> </li> <li class="up-social-utility-bar__item"> <a class="up-social-utility-bar__cta" data-type-share data-analytics-event-label="SocialShare: <LinkedIn>" data-up-hook-social-utility-bar="[socialLinks]" href="#" data-url-pattern="http://www.linkedin.com/shareArticle?mini=true&url={url}&title={title}" target="_blank" aria-label="LinkedIn" title="LinkedIn" rel="noopener noreferrer"> <span aria-hidden="true" class="up-social-utility-bar__cta-icon--mask" style="--social-utility-bar-icon-url: url('\2f content\2f dam\2f ey-unified-site\2ficon\2fic_linkedin.svg')"></span> <span class="up-social-utility-bar__cta-text">LinkedIn</span> </a> </li> <li class="up-social-utility-bar__item"> <button class="up-social-utility-bar__cta up-social-utility-bar__cta--copy" title="Copy" data-up-hook-social-utility-bar="copy" aria-label="Copy" data-analytics-event-label="SocialShare:< Copy >"> <span class="up-social-utility-bar__cta-icon" aria-hidden="true"></span> </button> <span class="up-social-utility-bar__copied-link-popup" data-up-hook-social-utility-bar="linkCopied">Link Copied</span> </li> </ul> </div> </div> </div> </div> </div> <div class="left-container container responsivegrid up-two-columns__left-container-bottom"> <div id="left-container-97b3761266" class="cmp-container"> <div class="aem-Grid aem-Grid--11 aem-Grid--default--11 "> </div> </div> </div> </div> <div class="parsys up-two-columns__right-container"><div class="rich-text text section"><div data-cmp-data-layer="{"rich-text-5bbc3732ef":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-05-10T19:40:23Z","xdm:text":"<h4>Leaders who put humans at the center to navigate turning points are 12 times more likely to significantly improve transformation performance.</h4>\r\n"}}" id="rich-text-5bbc3732ef39" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h4>Leaders who put humans at the center to navigate turning points are 12 times more likely to significantly improve transformation performance.</h4> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> <div class="separator cmp-separator--horizontal-rule cmp-separator--half-size section"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div></div> <div class="rich-text text section"><div data-cmp-data-layer="{"rich-text-a4331fdd42":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-05-10T19:40:23Z","xdm:text":"<h6><span class=\"copy-block\"><b data-rte-class=\"rte-temp\"><b>In brief</b></b><br>\r\n</span></h6>\r\n<ul>\r\n<li><span class=\"copy-block\">Critical moments will affect most transformations – 96% of programs experience turning points, according to our new research.</span></li>\r\n<li><span class=\"copy-block\">Turning points begin when a sense of progress becomes stagnation.&nbsp;If improperly addressed, this harms workers’ motivation and willingness to invest the discretionary effort required to transform.</span></li>\r\n<li><span class=\"copy-block\">CEOs can successfully navigate critical moments by bringing humans to the center of the process. This is key to greater success in transformation programs.</span></li>\r\n</ul>\r\n"}}" id="rich-text-a4331fdd4200" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h6><span class="copy-block"><b data-rte-class="rte-temp"><b>In brief</b></b><br /> </span></h6> <ul><li><span class="copy-block">Critical moments will affect most transformations – 96% of programs experience turning points, according to our new research.</span></li><li><span class="copy-block">Turning points begin when a sense of progress becomes stagnation. If improperly addressed, this harms workers’ motivation and willingness to invest the discretionary effort required to transform.</span></li><li><span class="copy-block">CEOs can successfully navigate critical moments by bringing humans to the center of the process. This is key to greater success in transformation programs.</span></li></ul> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> <div class="separator cmp-separator--horizontal-rule cmp-separator--half-size section"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div></div> <div class="rich-text text section"><div data-cmp-data-layer="{"rich-text-fc8985c09b":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-05-10T19:40:23Z","xdm:text":"<p><span class=\"copy-block\"><span class=\"drop-cap\">W</span>hy do many transformations fail to deliver the value that organizations expect? And what should CEOs do when a transformation goes off track? These questions have confounded companies for decades.<br>\r\n <br>\r\n The&nbsp;<a href=\"https://www.ey.com/en_gl/ceo\">CEO Imperative Series</a>&nbsp;provides critical answers and actions to help leaders reframe the future of their organizations. In 2021, the Saïd Business School at the University of Oxford and EY (EYGS LLP) formed a long-term research collaboration to study where transformation programs go wrong and what organizations could do to get them right.</span></p>\r\n<p><span class=\"copy-block\">We began with the hypothesis that the human factor is the secret to success in transformation programs. Our research has brought this to life. The heart of a successful transformation is an environment in which the emotional journeys of leaders and the workforce involved in the transformation are well prepared for and sufficiently addressed as their initiatives evolve.</span></p>\r\n<p><span class=\"copy-block\">Our&nbsp;<a href=\"https://www.ey.com/en_gl/consulting/how-transformations-with-humans-at-the-center-can-double-your-success\">2022 research report</a>&nbsp;identified six drivers that help create this environment. Organizations that excel in addressing these six drivers increase the likelihood of a successful transformation 2.6-fold.</span></p>\r\n<p><span class=\"copy-block\">These were:</span></p>\r\n<ol>\r\n<li><span class=\"copy-block\">Inspire: the organization and its leader must have a purposeful vision.</span></li>\r\n<li><span class=\"copy-block\">Lead: there must be adaptive leadership, with leaders focusing on “we” not “me.”</span></li>\r\n<li><span class=\"copy-block\">Care: employees must feel psychological safety in being able to speak up.</span></li>\r\n<li><span class=\"copy-block\">Build: the organization must use technology to bring the vision to life – not technology for technology’s sake.</span></li>\r\n<li><span class=\"copy-block\">Empower: there must be disciplined freedom – moving forward with discipline and rigor, while also experimenting and learning.</span></li>\r\n<li><span class=\"copy-block\">Collaborate: leaders need to find the best ways to connect and co-create rather than leaving it to chance or assuming it will happen because of good intent.</span></li>\r\n</ol>\r\n<p><span class=\"copy-block\">Sharing<b> </b>these findings with C-suite executives and board members experienced in transformation initiatives raised several practical questions: What do I do when things go wrong? Is there a way to use these pivotal moments to my advantage? Our current research focuses on the practical application of putting humans back at the center when issues that could compromise the transformation arise.</span></p>\r\n"}}" id="rich-text-fc8985c09bfd" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><span class="copy-block"><span class="drop-cap">W</span>hy do many transformations fail to deliver the value that organizations expect? And what should CEOs do when a transformation goes off track? These questions have confounded companies for decades.<br /> <br /> The <a href="https://www.ey.com/en_gl/ceo">CEO Imperative Series</a> provides critical answers and actions to help leaders reframe the future of their organizations. In 2021, the Saïd Business School at the University of Oxford and EY (EYGS LLP) formed a long-term research collaboration to study where transformation programs go wrong and what organizations could do to get them right.</span></p> <p><span class="copy-block">We began with the hypothesis that the human factor is the secret to success in transformation programs. Our research has brought this to life. The heart of a successful transformation is an environment in which the emotional journeys of leaders and the workforce involved in the transformation are well prepared for and sufficiently addressed as their initiatives evolve.</span></p> <p><span class="copy-block">Our <a href="https://www.ey.com/en_gl/consulting/how-transformations-with-humans-at-the-center-can-double-your-success">2022 research report</a> identified six drivers that help create this environment. Organizations that excel in addressing these six drivers increase the likelihood of a successful transformation 2.6-fold.</span></p> <p><span class="copy-block">These were:</span></p> <ol><li><span class="copy-block">Inspire: the organization and its leader must have a purposeful vision.</span></li><li><span class="copy-block">Lead: there must be adaptive leadership, with leaders focusing on “we” not “me.”</span></li><li><span class="copy-block">Care: employees must feel psychological safety in being able to speak up.</span></li><li><span class="copy-block">Build: the organization must use technology to bring the vision to life – not technology for technology’s sake.</span></li><li><span class="copy-block">Empower: there must be disciplined freedom – moving forward with discipline and rigor, while also experimenting and learning.</span></li><li><span class="copy-block">Collaborate: leaders need to find the best ways to connect and co-create rather than leaving it to chance or assuming it will happen because of good intent.</span></li></ol> <p><span class="copy-block">Sharing<b> </b>these findings with C-suite executives and board members experienced in transformation initiatives raised several practical questions: What do I do when things go wrong? Is there a way to use these pivotal moments to my advantage? Our current research focuses on the practical application of putting humans back at the center when issues that could compromise the transformation arise.</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> <div class="upAccordion component section"> <div id="accordion-27feeb320d" class="up-accordion" data-up-is="accordion" data-up-single-expansion data-placeholder-text="false"> <ul class="up-accordion__list"> <li data-up-hook-accordion="[items]" id="accordion-27feeb320d-item-5ee730bad9" class="up-accordion__item"> <h2 class="up-accordion__header"> <button id="accordion-27feeb320d-item-5ee730bad9-button" class="up-accordion__header-button" aria-controls="accordion-27feeb320d-item-5ee730bad9-panel" aria-expanded="false" data-up-hook-accordion="[buttons]"> <span class="up-accordion__header-button-title">About the research</span> <span class="up-accordion__header-button-icon"> </span> </button> </h2> <div data-up-hook-accordion="[panels]" id="accordion-27feeb320d-item-5ee730bad9-panel" class="up-accordion__panel" role="region" aria-labelledby="accordion-27feeb320d-item-5ee730bad9-button" aria-hidden="true" inert><div class="container responsivegrid"> <div id="container-5ee730bad9" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="rich-text text aem-GridColumn aem-GridColumn--default--12"><div data-cmp-data-layer="{"rich-text-9df0f74871":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-05-10T19:40:23Z","xdm:text":"<p>In this phase of the research, EY and the University of Oxford’s Saïd Business School surveyed 846 senior leaders and 840 workforce members in June and July 2023. Respondents represented companies with over US$1b in annual revenue across 16 industry sectors and 23 countries in the Americas, Asia-Pacific and Europe, the Middle East, India and Africa (EMEIA).</p>\r\n<p>Respondents were required to have been involved in a major transformation at their current organization in the past five years. The survey focused on a single turning point – defined as “when leadership believes a transformation has gone, or will go, off-course and intervenes with the intent of improving its performance or outcomes.”</p>\r\n<p>In addition, case studies of five global companies were conducted, including interviews and focus groups with leadership, middle management and the workforce. These case studies included:</p>\r\n<ul>\r\n<li>A supplier to semiconductor manufacturers with US$25b in revenue that undertook a robotic process automation transformation</li>\r\n<li>An automotive brand with US$40b in revenue that sought to innovate and build a new EV heavy duty truck</li>\r\n<li>A multinational bank with more than US$600b in total assets that pursued an HR transformation</li>\r\n<li>A retail chain with revenues of US$8b that navigated a sustainability transformation</li>\r\n<li>A mining group with US$55b in annual revenues that carried out a global supply chain transformation.<b></b></li>\r\n</ul>\r\n"}}" id="rich-text-9df0f748712c" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p>In this phase of the research, EY and the University of Oxford’s Saïd Business School surveyed 846 senior leaders and 840 workforce members in June and July 2023. Respondents represented companies with over US$1b in annual revenue across 16 industry sectors and 23 countries in the Americas, Asia-Pacific and Europe, the Middle East, India and Africa (EMEIA).</p> <p>Respondents were required to have been involved in a major transformation at their current organization in the past five years. The survey focused on a single turning point – defined as “when leadership believes a transformation has gone, or will go, off-course and intervenes with the intent of improving its performance or outcomes.”</p> <p>In addition, case studies of five global companies were conducted, including interviews and focus groups with leadership, middle management and the workforce. These case studies included:</p> <ul><li>A supplier to semiconductor manufacturers with US$25b in revenue that undertook a robotic process automation transformation</li><li>An automotive brand with US$40b in revenue that sought to innovate and build a new EV heavy duty truck</li><li>A multinational bank with more than US$600b in total assets that pursued an HR transformation</li><li>A retail chain with revenues of US$8b that navigated a sustainability transformation</li><li>A mining group with US$55b in annual revenues that carried out a global supply chain transformation.<b></b></li></ul> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> </div> </div> </li> <li data-up-hook-accordion="[items]" id="accordion-27feeb320d-item-018af22d08" class="up-accordion__item"> <h2 class="up-accordion__header"> <button id="accordion-27feeb320d-item-018af22d08-button" class="up-accordion__header-button" aria-controls="accordion-27feeb320d-item-018af22d08-panel" aria-expanded="false" data-up-hook-accordion="[buttons]"> <span class="up-accordion__header-button-title">Statistical methodology</span> <span class="up-accordion__header-button-icon"> </span> </button> </h2> <div data-up-hook-accordion="[panels]" id="accordion-27feeb320d-item-018af22d08-panel" class="up-accordion__panel" role="region" aria-labelledby="accordion-27feeb320d-item-018af22d08-button" aria-hidden="true" inert><div class="container responsivegrid"> <div id="container-018af22d08" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="rich-text text aem-GridColumn aem-GridColumn--default--12"><div data-cmp-data-layer="{"rich-text-f1d19dc29a":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-05-10T19:40:23Z","xdm:text":"<p>To understand how organizations successfully navigate a turning point, we used predictive modeling on more than 40 actions taken before and during a turning point during the survey respondents’ transformation program. Using ordered logistic regression with maximum likelihood estimates, we identified three steps – each composed of multiple actions – that increased the likelihood that the turning point would significantly improve transformation performance: sensing, sense-making, and acting.</p>\r\n<p>To estimate the impact of these steps on transformation performance, we used bootstrapping to compare the likelihood that a turning point improves performance based on how well these steps are adopted. For this comparison, we define “above” or “below” average as a one standard deviation increase or decrease, respectively, in average adoption of the actions in each step.</p>\r\n"}}" id="rich-text-f1d19dc29ac9" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p>To understand how organizations successfully navigate a turning point, we used predictive modeling on more than 40 actions taken before and during a turning point during the survey respondents’ transformation program. Using ordered logistic regression with maximum likelihood estimates, we identified three steps – each composed of multiple actions – that increased the likelihood that the turning point would significantly improve transformation performance: sensing, sense-making, and acting.</p> <p>To estimate the impact of these steps on transformation performance, we used bootstrapping to compare the likelihood that a turning point improves performance based on how well these steps are adopted. For this comparison, we define “above” or “below” average as a one standard deviation increase or decrease, respectively, in average adoption of the actions in each step.</p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> <div class="video section"><div data-up-show-captions="false" data-up-is="video" data-up-analytics="video" data-up-player-id="K9vmDUUZC" data-up-account-id="1066292269001" data-up-main-video-id="6350688911112" id="video-defd89a7ca05" class="up-video"> <video-js class="up-video__video" data-up-hook-video="videojs" controls data-embed="default"> </video-js> <div class="up-video__video-title" data-up-hook-video="videoTitle"></div> <script src="https://players.brightcove.net/1066292269001/K9vmDUUZC_default/index.min.js"></script> </div> </div> </div> </div> </div> <div class="container responsivegrid cmp-container--component-e2e aem-GridColumn aem-GridColumn--default--12"> <div id="container-72facceded" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-9701457843" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="container responsivegrid theme-dark cmp-container--theme-dark aem-GridColumn aem-GridColumn--default--12"> <div id="container-a86e1b15ac" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="upPromotionalBanner component aem-GridColumn aem-GridColumn--default--12"> <div id="promotional-9288066d3cdd" class="up-promotional-banner up-promotional-banner--text" data-up-is="promotional-banner" data-analytics-category="Promotional Banner"> <div class="up-promotional-banner__content"> <p class="up-promotional-banner__content-heading" role="heading" aria-level="3" data-analytics-label> Read the full report </p> <div class="up-promotional-banner__content-description" data-analytics-text-click> <p>Gain access to the full set of actionable insights and case studies on how to get transformation programs back on track.</p> </div> <div class="up-promotional-banner__content-buttons"> <div class="up-promotional-banner__content-button up-promotional-banner__content-button--single-button"><div class="button"> <a id="button-c49692ff5923" class="up-button cmp-button up-button--marketo-form" href="/en_us/functional/forms/form-snippets/consulting/humans-at-center-report" data-cmp-clickable data-up-is="button" data-cmp-data-layer="{"button-c49692ff59":{"@type":"ey-unified-site/components/button","repo:modifyDate":"2025-02-21T08:12:00Z","dc:title":"Request the report","xdm:linkURL":"/en_us/functional/forms/form-snippets/consulting/humans-at-center-report"}}" data-analytics-category="Button" data-button-type="form" data-snippet-url="/content/ey-unified-site/ey-com/local/us/en_us/home/functional/forms/form-snippets/consulting/humans-at-center-report.html" data-analytics-label="CTA Button" analytics-button-type="form" data-analytics-button-click> <span class="cmp-button__text" data-analytics-action-value>Request the report</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2"><div data-cmp-data-layer="{"rich-text-1d8cedcea7":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-05-10T19:40:23Z","xdm:text":"<h4><span class=\"copy-block\">Turning points are moments of truth that can make or break a transformation</span></h4>\r\n<p><span class=\"copy-block\">Almost every transformation (96%) has at least one moment of truth, when the program goes off course and leaders intervene (or not). We call these crucial moments “turning points.” How CEOs plan for them and respond to them can make or break the entire transformation.</span></p>\r\n<p><span class=\"copy-block\">For example, one of the leaders we interviewed noticed an issue surfacing in a functional transformation with a world-leading technology supplier. Physically sitting in at early workshops with the supplier and listening not only to what was said but what was left unsaid helped quickly uncover his team’s loss of confidence and trust in the vendor. This led to an intervention and engagement with a different external provider that had more functional experience, bringing the program back on track and to high-value results.</span></p>\r\n<p><span class=\"copy-block\">Rather than being a problem to avoid, turning points provide an opportunity to increase success by accelerating progress.</span></p>\r\n<h4><span class=\"copy-block\">Turning points can originate from multiple directions</span></h4>\r\n<p><span class=\"copy-block\">When we explore the root cause of a turning point, we see that there are often multiple challenges rather than a single issue. They can arise from external challenges (such as geopolitical events or new regulations), internal challenges (such as exceeding budgets or incompatible technology) or human dynamics (feelings of a lack of ownership, power struggles or anxiety around capabilities).</span></p>\r\n<p><span class=\"copy-block\">The emotions within the human dynamics are the strongest indicators an issue has emerged. They are also the least frequently tracked. There’s crucial data to be mined in the emotional reactions of the transformation’s workforce.</span></p>\r\n<p><span class=\"copy-block\">Leaders need to listen to these emotional signals, make sense of what they’re hearing and act in ways that replenish energy levels, rebuild trust, foster new ways of working, leveraging the six drivers uncovered in our initial research.</span></p>\r\n<p><span class=\"copy-block\">Successful transformation programs are built to quickly detect and navigate turning points. Through our research, we have found that this delivers multiple benefits, including accelerating momentum, exceeding outcome measures, developing capabilities, and setting the organization up for future transformations.</span></p>\r\n<p><span class=\"copy-block\">Conversely, unsuccessful turning points can make the overall situation worse. Leaders may panic and drive a flurry of uncoordinated action that causes chaos and stalls the program. Alternatively, they may react too late, convening a small leadership group that imposes solutions on the wider program. Typically, they’ll focus on the symptoms rather than the cause.</span></p>\r\n<h4><span class=\"copy-block\">Three steps that can spin a turning point into outsized transformation performance</span></h4>\r\n<p><span class=\"copy-block\">Using a combination of predictive modeling and in-depth case studies, we identified three key steps that harness the power of people and increase the likelihood by 12 times that a turning point will pivot the transformation program toward significantly greater value (from 6% to 72%).</span></p>\r\n"}}" id="rich-text-1d8cedcea743" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h4><span class="copy-block">Turning points are moments of truth that can make or break a transformation</span></h4> <p><span class="copy-block">Almost every transformation (96%) has at least one moment of truth, when the program goes off course and leaders intervene (or not). We call these crucial moments “turning points.” How CEOs plan for them and respond to them can make or break the entire transformation.</span></p> <p><span class="copy-block">For example, one of the leaders we interviewed noticed an issue surfacing in a functional transformation with a world-leading technology supplier. Physically sitting in at early workshops with the supplier and listening not only to what was said but what was left unsaid helped quickly uncover his team’s loss of confidence and trust in the vendor. This led to an intervention and engagement with a different external provider that had more functional experience, bringing the program back on track and to high-value results.</span></p> <p><span class="copy-block">Rather than being a problem to avoid, turning points provide an opportunity to increase success by accelerating progress.</span></p> <h4><span class="copy-block">Turning points can originate from multiple directions</span></h4> <p><span class="copy-block">When we explore the root cause of a turning point, we see that there are often multiple challenges rather than a single issue. They can arise from external challenges (such as geopolitical events or new regulations), internal challenges (such as exceeding budgets or incompatible technology) or human dynamics (feelings of a lack of ownership, power struggles or anxiety around capabilities).</span></p> <p><span class="copy-block">The emotions within the human dynamics are the strongest indicators an issue has emerged. They are also the least frequently tracked. There’s crucial data to be mined in the emotional reactions of the transformation’s workforce.</span></p> <p><span class="copy-block">Leaders need to listen to these emotional signals, make sense of what they’re hearing and act in ways that replenish energy levels, rebuild trust, foster new ways of working, leveraging the six drivers uncovered in our initial research.</span></p> <p><span class="copy-block">Successful transformation programs are built to quickly detect and navigate turning points. Through our research, we have found that this delivers multiple benefits, including accelerating momentum, exceeding outcome measures, developing capabilities, and setting the organization up for future transformations.</span></p> <p><span class="copy-block">Conversely, unsuccessful turning points can make the overall situation worse. Leaders may panic and drive a flurry of uncoordinated action that causes chaos and stalls the program. Alternatively, they may react too late, convening a small leadership group that imposes solutions on the wider program. Typically, they’ll focus on the symptoms rather than the cause.</span></p> <h4><span class="copy-block">Three steps that can spin a turning point into outsized transformation performance</span></h4> <p><span class="copy-block">Using a combination of predictive modeling and in-depth case studies, we identified three key steps that harness the power of people and increase the likelihood by 12 times that a turning point will pivot the transformation program toward significantly greater value (from 6% to 72%).</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> <div class="upHtmlApp component aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2"><div id="htmlApp-54bd35361750" data-up-is="html-app" class="up-html-app"> <div class="flourish-embed" data-src="story/2139711?1130303"><script src="https://public.flourish.studio/resources/embed.js"></script></div> </div> </div> <div class="upArticleReference component aem-GridColumn--default--none aem-GridColumn--default--9 aem-GridColumn aem-GridColumn--offset--default--1"><span class="up-article-reference" data-up-is="article-reference" data-up-analytics="article-reference" data-analytics-page-title="Threats to a business transformation can define its success | EY - US" data-up-is-expanded="false"> <button id="article-reference-heading" class="up-article-reference__heading" data-up-hook-article-reference="heading" aria-controls="article-reference-content" aria-expanded="false" role="button"> <span class="up-article-reference__heading-opened">Open image description </span> <span class="up-article-reference__heading-closed">Close image description </span> </button> <div id="article-reference-content" class="up-article-reference__content" data-up-hook-article-reference="content" role="region" aria-labelledby="article-reference-heading" aria-hidden="true" inert> <span>A bar chart showing how taking 3 steps to navigate a transformation turning point can increase transformation performance by up to 12 times.</span> </div> </span> <br/> </div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2"><div data-cmp-data-layer="{"rich-text-401dd06d4a":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-05-10T19:40:23Z","xdm:text":"<p><span class=\"copy-block\">The three steps are:</span></p>\r\n<ol>\r\n<li><span class=\"copy-block\">Sensing: build an early warning system to identify when issues emerge and determine if intervention is necessary. This means looking beyond traditional KPIs (which are often lagging indicators) to monitor changes in the behavior and emotions of the people involved in the transformation<b>, </b>which are better predictors that a program is going off course.</span></li>\r\n<li><span class=\"copy-block\">Sense-making:&nbsp;bring people together across the transformation program to understand where the issues are coming from.</span></li>\r\n<li><span class=\"copy-block\">Acting: re-establish the conditions that encourage<b> </b>people to do the needed work together, using the six drivers we identified in our initial research.<b></b></span></li>\r\n</ol>\r\n<p><span class=\"copy-block\">All of this will require a mindset shift. Turning points are inevitable. Adopting a human-centric approach that detects and deftly navigates issues early, before they destroy value, is essential. Leaders who make this shift and embrace turning points for what they are – opportunities to accelerate momentum and improve transformation performance – are much more likely to succeed.</span></p>\r\n"}}" id="rich-text-401dd06d4a55" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><span class="copy-block">The three steps are:</span></p> <ol><li><span class="copy-block">Sensing: build an early warning system to identify when issues emerge and determine if intervention is necessary. This means looking beyond traditional KPIs (which are often lagging indicators) to monitor changes in the behavior and emotions of the people involved in the transformation<b>, </b>which are better predictors that a program is going off course.</span></li><li><span class="copy-block">Sense-making: bring people together across the transformation program to understand where the issues are coming from.</span></li><li><span class="copy-block">Acting: re-establish the conditions that encourage<b> </b>people to do the needed work together, using the six drivers we identified in our initial research.<b></b></span></li></ol> <p><span class="copy-block">All of this will require a mindset shift. Turning points are inevitable. Adopting a human-centric approach that detects and deftly navigates issues early, before they destroy value, is essential. Leaders who make this shift and embrace turning points for what they are – opportunities to accelerate momentum and improve transformation performance – are much more likely to succeed.</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> </div> <div class="chapter-breaker aem-GridColumn aem-GridColumn--default--12"> <div class="up-chapter-breaker up-chapter-breaker---with-image up-chapter-breaker--bothleft up-chapter-breaker--article" id="chapter-breaker-cfa1235ece"> <div class="up-chapter-breaker__img"> <div class="up-image " data-up-is="image"> <div class="up-image__image" data-up-hook-image="[image]" data-aspect-ratio="1.5" style="--up-image-focal-x: 50%; --up-image-focal-y: 50%"> <div data-cmp-is="image" data-cmp-widths="100,200,300,400,500,600,700,800,900,1000,1100,1200,1600,1800,2000,2400,2700,3000,3300,3600,3840" data-cmp-src="/adobe/dynamicmedia/deliver/dm-aid--0dfabb2a-cf2c-43f4-b0b4-5f3bcc09e245/ey-portrait-of-young-woman-with-arms-crossed-in-an-office-v2.jpg?quality=85&width={width}&preferwebp=true" data-asset-id="0dfabb2a-cf2c-43f4-b0b4-5f3bcc09e245" data-cmp-filereference="/content/dam/ey-unified-site/ey-com/en-gl/insights/consulting/images/ey-portrait-of-young-woman-with-arms-crossed-in-an-office-v2.jpg" id="image-render-5dd72713d2" data-cmp-data-layer="{"image-render-5dd72713d2":{"@type":"ey-unified-site/components/up-image/image-render","repo:modifyDate":"2024-05-10T19:40:23Z","dc:title":"Portrait of young woman with arms crossed in an 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</div> </div> <div class="up-chapter-breaker__gradient"></div> <div class="up-chapter-breaker__number-container"> <span class="up-chapter-breaker__number">1</span> </div> <div class="up-chapter-breaker__content-grid"> <div class="up-chapter-breaker__content"> <p class="up-chapter-breaker__label"> Chapter 1 </p> <h2 class="up-chapter-breaker__title">What are turning points and why do they matter?</h2> <p class="up-chapter-breaker__subtitle">Turning points are a part of any transformation. When successful, they’re 1.9x more likely to improve transformation success.</p> </div> </div> </div> </div> </div> </div> </div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn--tablet-portrait--none aem-GridColumn--tablet-portrait--12 aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2 aem-GridColumn--mobile--12 aem-GridColumn--offset--mobile--0"><div data-cmp-data-layer="{"rich-text-92238e9c56":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-05-10T19:40:23Z","xdm:text":"<p><span class=\"copy-block\">The turning point is a moment of potential – where performance can be elevated and people can thrive – or where the entire program could fail.</span></p>\r\n<p><span class=\"copy-block\">Successful turning&nbsp; points<sup>1</sup> not only address underlying issues (74% vs. 33% of unsuccessful turning points); they’re 2.1 times more likely to improve the speed of execution (80% vs. 39%) and 1.9 times more likely to lead to the program overperforming its target KPIs (31% vs. 17%). Moreover, they’re 1.9 times more likely to improve workforce readiness and motivation for the next transformation<i> </i>(79% vs. 41%)<i> </i>– preparing the organization to embrace a state of continuous change.</span></p>\r\n<p><span class=\"copy-block\">Conversely, unsuccessful turning points fail to improve performance and make the situation worse. They’re 1.6 times more likely to lead the entire transformation to underperform (50% vs. 31% of successful turning points) and 3.4 times more likely to leave workers grappling with negative emotions such as sadness and anxiety (41% vs. 12%), which can be detrimental to their well-being and the organization at large.</span></p>\r\n"}}" id="rich-text-92238e9c5614" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><span class="copy-block">The turning point is a moment of potential – where performance can be elevated and people can thrive – or where the entire program could fail.</span></p> <p><span class="copy-block">Successful turning points<sup>1</sup> not only address underlying issues (74% vs. 33% of unsuccessful turning points); they’re 2.1 times more likely to improve the speed of execution (80% vs. 39%) and 1.9 times more likely to lead to the program overperforming its target KPIs (31% vs. 17%). Moreover, they’re 1.9 times more likely to improve workforce readiness and motivation for the next transformation<i> </i>(79% vs. 41%)<i> </i>– preparing the organization to embrace a state of continuous change.</span></p> <p><span class="copy-block">Conversely, unsuccessful turning points fail to improve performance and make the situation worse. They’re 1.6 times more likely to lead the entire transformation to underperform (50% vs. 31% of successful turning points) and 3.4 times more likely to leave workers grappling with negative emotions such as sadness and anxiety (41% vs. 12%), which can be detrimental to their well-being and the organization at large.</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> <div class="upHtmlApp component aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2"><div id="htmlApp-40e668ef46ff" data-up-is="html-app" class="up-html-app"> <div class="flourish-embed" data-src="story/2143204?1130303"><script src="https://public.flourish.studio/resources/embed.js"></script></div> </div> </div> <div class="upHtmlApp component aem-GridColumn aem-GridColumn--default--12"> </div> <div class="upArticleReference component aem-GridColumn aem-GridColumn--default--12"><span class="up-article-reference" data-up-is="article-reference" data-up-analytics="article-reference" data-analytics-page-title="Threats to a business transformation can define its success | EY - US" data-up-is-expanded="false"> <button id="article-reference-heading" class="up-article-reference__heading" data-up-hook-article-reference="heading" aria-controls="article-reference-content" aria-expanded="false" role="button"> <span class="up-article-reference__heading-opened">Open image description </span> <span class="up-article-reference__heading-closed">Close image description </span> </button> <div id="article-reference-content" class="up-article-reference__content" data-up-hook-article-reference="content" role="region" aria-labelledby="article-reference-heading" aria-hidden="true" inert> <span>A chart showing how turning points in a transformation are navigated and how it can have a positive or negative impact on performance, delivering value and improving adaptability.</span> </div> </span> <br/> </div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn--tablet-portrait--none aem-GridColumn--tablet-portrait--12 aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2 aem-GridColumn--mobile--12 aem-GridColumn--offset--mobile--0"><div data-cmp-data-layer="{"rich-text-7f564b73f8":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-05-10T19:40:24Z","xdm:text":"<p><span class=\"copy-block\">While turning points can occur at any time during the program, three-quarters (75%) take place during the planning and early implementation phases, when management’s intent to transform needs to turn into action across the organization. At these points, the real pain of transformation has yet to be felt, so leaders often see no compelling reason to intervene. By the time the pain is being felt, it is too late. Leaders need to tune into these human signals to act early enough.</span></p>\r\n"}}" id="rich-text-7f564b73f8f7" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><span class="copy-block">While turning points can occur at any time during the program, three-quarters (75%) take place during the planning and early implementation phases, when management’s intent to transform needs to turn into action across the organization. At these points, the real pain of transformation has yet to be felt, so leaders often see no compelling reason to intervene. By the time the pain is being felt, it is too late. Leaders need to tune into these human signals to act early enough.</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> <div class="upHtmlApp component aem-GridColumn aem-GridColumn--default--12"><div id="htmlApp-d121024e779f" data-up-is="html-app" class="up-html-app"> <div class="flourish-embed flourish-cards" data-src="visualisation/16397595?1130303"><script src="https://public.flourish.studio/resources/embed.js"></script></div> </div> </div> <div class="upArticleReference component aem-GridColumn aem-GridColumn--default--12"><span class="up-article-reference" data-up-is="article-reference" data-up-analytics="article-reference" data-analytics-page-title="Threats to a business transformation can define its success | EY - US" data-up-is-expanded="false"> <button id="article-reference-heading" class="up-article-reference__heading" data-up-hook-article-reference="heading" aria-controls="article-reference-content" aria-expanded="false" role="button"> <span class="up-article-reference__heading-opened">Open image description </span> <span class="up-article-reference__heading-closed">Close image description </span> </button> <div id="article-reference-content" class="up-article-reference__content" data-up-hook-article-reference="content" role="region" aria-labelledby="article-reference-heading" aria-hidden="true" inert> <span><div>A series of graphics showing that turning points occur in almost every transformation, that they largely unavoidable, that leaders often miss warning signs for them and often find it difficult to know when to intervene.</div></span> </div> </span> <br/> </div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2"><div data-cmp-data-layer="{"rich-text-7a1c3f4e32":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-05-10T19:40:24Z","xdm:text":"<h4><span class=\"copy-block\">Decoding the root cause of turning points<br>\r\n</span></h4>\r\n<p><span class=\"copy-block\">What causes turning points to emerge? There appear to be three factors:</span></p>\r\n<ol>\r\n<li><span class=\"copy-block\">External shocks, especially in times of disruption: in our data, we can see almost half (48%) of turning points involve at least one major external issue. These impact people working on the transformation on both a rational and an emotional level.&nbsp;</span></li>\r\n<li><span class=\"copy-block\">Operating model issues, caused by misalignment of the organization: our deep dive case studies suggest this is often a result of faulty assumptions and/or an inaccurate understanding of the current reality of the organization. Most (71%) turning points in our data involve at least one operating model issue.</span></li>\r\n<li><span class=\"copy-block\">Human dynamics, which need to be shifted: as we’ve already seen, most (75%) turning points occur early in a program, either during planning or early implementation. Our in-depth case studies show that this stage requires a series of shifts. These shifts create friction and are commonly where issues emerge.</span></li>\r\n</ol>\r\n<p><span class=\"copy-block\">Individually, not all issues escalate to a point that requires intervention. However, when multiple issues arise at the same time, things begin to falter. The noise around the transformation escalates and the emotional energy within key groups shifts.</span></p>\r\n<p><span class=\"copy-block\">As issues hit the transformation program, they undermine people’s belief in the vision and the leaders of the transformation. They also reduce the level of psychological safety, as people don’t feel heard. This can be seen clearly in our data: employees felt that their concerns weren’t taken seriously (33%), the issues they flagged weren’t escalated (32%), and leadership never asked for their input in the first place (32%).</span></p>\r\n"}}" id="rich-text-7a1c3f4e328a" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h4><span class="copy-block">Decoding the root cause of turning points<br /> </span></h4> <p><span class="copy-block">What causes turning points to emerge? There appear to be three factors:</span></p> <ol><li><span class="copy-block">External shocks, especially in times of disruption: in our data, we can see almost half (48%) of turning points involve at least one major external issue. These impact people working on the transformation on both a rational and an emotional level. </span></li><li><span class="copy-block">Operating model issues, caused by misalignment of the organization: our deep dive case studies suggest this is often a result of faulty assumptions and/or an inaccurate understanding of the current reality of the organization. Most (71%) turning points in our data involve at least one operating model issue.</span></li><li><span class="copy-block">Human dynamics, which need to be shifted: as we’ve already seen, most (75%) turning points occur early in a program, either during planning or early implementation. Our in-depth case studies show that this stage requires a series of shifts. These shifts create friction and are commonly where issues emerge.</span></li></ol> <p><span class="copy-block">Individually, not all issues escalate to a point that requires intervention. However, when multiple issues arise at the same time, things begin to falter. The noise around the transformation escalates and the emotional energy within key groups shifts.</span></p> <p><span class="copy-block">As issues hit the transformation program, they undermine people’s belief in the vision and the leaders of the transformation. They also reduce the level of psychological safety, as people don’t feel heard. This can be seen clearly in our data: employees felt that their concerns weren’t taken seriously (33%), the issues they flagged weren’t escalated (32%), and leadership never asked for their input in the first place (32%).</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> <div class="container responsivegrid cmp-container--component-e2e aem-GridColumn aem-GridColumn--default--12"> <div id="container-f98e4930e2" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div 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outdoors"/> <meta itemprop="caption" content="Portrait of a serious businessman outdoors"/> </div> </div> </div> </div> <div class="up-chapter-breaker__gradient"></div> <div class="up-chapter-breaker__number-container"> <span class="up-chapter-breaker__number">2</span> </div> <div class="up-chapter-breaker__content-grid"> <div class="up-chapter-breaker__content"> <p class="up-chapter-breaker__label"> Chapter 2 </p> <h2 class="up-chapter-breaker__title"> How to navigate a turning point</h2> <p class="up-chapter-breaker__subtitle"> There are three steps that organizations can take to increase the likelihood of success in navigating a turning point.</p> </div> </div> </div> </div> </div> </div> </div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2"><div data-cmp-data-layer="{"rich-text-e4840de47e":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-05-10T19:40:24Z","xdm:text":"<p><span class=\"copy-block\">Our research has identified three steps that increase the likelihood of successfully navigating a turning point will significantly improve transformation performance by 12 times – from 6% to 72%.</span></p>\r\n<h5><span class=\"copy-block\">Step 1: Sensing</span></h5>\r\n<p><span class=\"copy-block\">Programs need to build an early warning system to rapidly identify when issues arise and decide when to intervene. Our research shows that leaders need to pay attention to signals around how their people are feeling and how they’re behaving. Programs need to pivot from looking at only lagging indicators in their KPIs to also looking at leading indicators – people. Our research shows that the earliest signals a significant issue has emerged come from changes in workers’ emotions and behavior, rather than traditional signals, such as missed KPIs or exceeded budgets. This requires knowing what signals to look for, creating conditions where people can speak up freely, and putting mechanisms in place to listen – ideally before the program begins.</span></p>\r\n<p><span class=\"copy-block\">Yet a striking 72% of surveyed leaders admit it’s all too easy to overlook warning signals. This is understandable, as most programs focus on successful delivery of the plan that so many people are invested in. Furthermore, a substantial 61% of leaders say it’s hard to know when to intervene or when it’s best to stay the course. As a senior manager at financial institution summed up: “One of the biggest cultural issues is if you are [the transformation leader] you've got so much personally invested in it that you are quite defensive when you are told, ‘this isn't working.’ I think we should have probably spent more time working out and recognizing defensive behavior because defensiveness then leads to someone's opinion being disregarded or just creates a challenging team environment.”</span></p>\r\n"}}" id="rich-text-e4840de47edd" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <p><span class="copy-block">Our research has identified three steps that increase the likelihood of successfully navigating a turning point will significantly improve transformation performance by 12 times – from 6% to 72%.</span></p> <h5><span class="copy-block">Step 1: Sensing</span></h5> <p><span class="copy-block">Programs need to build an early warning system to rapidly identify when issues arise and decide when to intervene. Our research shows that leaders need to pay attention to signals around how their people are feeling and how they’re behaving. Programs need to pivot from looking at only lagging indicators in their KPIs to also looking at leading indicators – people. Our research shows that the earliest signals a significant issue has emerged come from changes in workers’ emotions and behavior, rather than traditional signals, such as missed KPIs or exceeded budgets. This requires knowing what signals to look for, creating conditions where people can speak up freely, and putting mechanisms in place to listen – ideally before the program begins.</span></p> <p><span class="copy-block">Yet a striking 72% of surveyed leaders admit it’s all too easy to overlook warning signals. This is understandable, as most programs focus on successful delivery of the plan that so many people are invested in. Furthermore, a substantial 61% of leaders say it’s hard to know when to intervene or when it’s best to stay the course. As a senior manager at financial institution summed up: “One of the biggest cultural issues is if you are [the transformation leader] you've got so much personally invested in it that you are quite defensive when you are told, ‘this isn't working.’ I think we should have probably spent more time working out and recognizing defensive behavior because defensiveness then leads to someone's opinion being disregarded or just creates a challenging team environment.”</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> <div class="upHtmlApp component aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2"><div id="htmlApp-63da4f68f0df" data-up-is="html-app" class="up-html-app"> <div class="flourish-embed flourish-cards" data-src="visualisation/16394997?306796"><script src="https://public.flourish.studio/resources/embed.js"></script></div> </div> </div> <div class="upArticleReference component aem-GridColumn aem-GridColumn--default--12"><span class="up-article-reference" data-up-is="article-reference" data-up-analytics="article-reference" data-analytics-page-title="Threats to a business transformation can define its success | EY - US" data-up-is-expanded="false"> <button id="article-reference-heading" class="up-article-reference__heading" data-up-hook-article-reference="heading" aria-controls="article-reference-content" aria-expanded="false" role="button"> <span class="up-article-reference__heading-opened">Open image description </span> <span class="up-article-reference__heading-closed">Close image description </span> </button> <div id="article-reference-content" class="up-article-reference__content" data-up-hook-article-reference="content" role="region" aria-labelledby="article-reference-heading" aria-hidden="true" inert> <span>A bar chart showing how most early signals that show a significant issue has emerged in a transformation are emotions or behaviors.</span> </div> </span> <br/> </div> <div class="nested-tile aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2"><div class="content"> <div class="height-control"></div> <div class="nestedTileSec nestedTile-parsys rightAlign small"> <div id="nested-tile-container-82d3511289" class="cmp-container"> <div class="link-area"> <div class="cmp-link-area cmp-link-area--regular " data-analytics-category="Link Area"> <p class="cmp-link-area__header"> How EY can help </p> <div> <ul class="cmp-link-area__regular "> <li class="cmp-link-area__item "> <div class="cmp-link-area__wrapper"> <p class="cmp-link-area__item--title"> <a data-analytics-link-click data-analytics-event-label="linkAreaHeader-EY-How EY can Help" data-analytics-action-value="Podcasts" href="/en_us/media/podcasts"> Podcasts </a> </p> </div> <p class="cmp-link-area__item__paragraph">Explore all the latest EY podcasts from around the globe.</p> <a class="cmp-link-area__item__readmore" href="/en_us/media/podcasts"> Read more </a> </li> </ul> </div> </div> </div> </div> </div> <div class="richText-content cmp-text "> <h5><span class="copy-block">Step 2: Sense-making</span></h5> <p><span class="copy-block">Sense-making is about convening the right leaders and members of the workforce to make sense of the issues and co-create the way forward. This means bringing people from across the organization together, often in a physical location, to create a shared understanding of the issues and a sense of ownership over the outcome. They then explore the issue – to look at root cause rather than symptom.<br /> <br /> </span></p> <p><span class="copy-block">Dominant lag indicators, such as KPIs that populate common dashboards, seem to offer clarity. While their apparent objectivity makes it tempting to use them in decision-making, their retrospective nature makes them less useful to guide future action. By contrast, key behavioral indicators (KBIs) and emotional cues are much more subjective, diffuse and hard to understand. If the signal is a shift in emotional energy, the next step is to get to the root cause.<br /> <br /> </span></p> <p><span class="copy-block">Leaders should try to discern what they need to work on to get the program on track. Successfully navigating a turning point requires more than spotting the signal amid the noise; it requires leaders to decode what the signals are saying.<br /> <br /> </span></p> <p><span class="copy-block">One company we interviewed established a series of small-scale projects to test and improve ways of working. “The [small-scale projects] were a testing ground for the imperfect but that was as good as we could get it,” the transformation leader noted. “When people used them, they had lots of ideas on how to improve them. So, we captured the ideas on those defining best practices from each of the [projects] and then we went from 60% to 80%. Then we deployed it to a few more and then went from 80% to 95%. So, it was continuous improvement.”<br /> <br /> </span></p> <h5><span class="copy-block">Step 3: Acting<br /> </span></h5> <p><span class="copy-block">Once program leaders sense the issues and understand what they mean – or are in the process of trying to understand them – they need to take action. Importantly, these actions must put humans at the center if they are to address the unique challenges facing the transformation.<br /> <br /> </span></p> <p><span class="copy-block">Acting involves re-establishing the program environment that allows and encourages people to work together, using the <a href="/en_us/insights/consulting/how-transformations-with-humans-at-the-center-can-double-your-success">six drivers of transformation success</a> we identified in our initial research. Acting often occurs concurrently with sense-making, as leaders continually decide the best course of action. As one senior manager explained: “We escalated that we needed a change to top management, and that meant basically the ones reporting to the CEO. We had an event where we gathered all these leaders to present what the problems were. Because when you’re presenting what the problems are, you’re also presenting the solution. And I think we did that. We changed a lot of things related to the second [phase of the transformation] – more than we thought was possible, to be honest.”<br /> <br /> </span></p> <p><span class="copy-block">While the idea of steps seems linear, these three steps are dynamic and interdependent. There needs to be a constant flow among them to maximize their success.</span></p> </div> </div> </div> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2"><div data-cmp-data-layer="{"rich-text-0866f7a4f9":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-05-10T19:40:24Z","xdm:text":"<h4><span class=\"copy-block\">Six key takeaways</span></h4>\r\n<p><span class=\"copy-block\">Turning points are a natural part of how we navigate into the future. When leaders navigate turning points successfully, they can do more than bring things back on track, they can actually accelerate the program and increase the value created by the whole transformation.</span></p>\r\n<p><span class=\"copy-block\">Here are six takeaways from our research and data:</span></p>\r\n<ol>\r\n<li><span class=\"copy-block\">Anticipate challenges. Leaders need to effectively plan for the transformation but be ready to anticipate and embrace turning points as a natural part of the process and change the plan where needed. This requires an early warning system that uses KBIs to understand in near real time the state of emotional energy of the people involved.</span></li>\r\n<li><span class=\"copy-block\">Listen to the organization. Across large organizations, leaders need data from multiple sources to understand what’s happening. However, data alone doesn’t tell the whole story. Our evidence suggests leaders need to be physically and emotionally present. This means spending time with the team on the frontline of the transformation, as well as those impacted by the program. It also requires leaders to proactively engage with the workforce by listening to what’s said and not said.</span></li>\r\n<li><span class=\"copy-block\">Don’t be the reason issues aren’t raised. Subconsciously, most leaders suppress the free flow of communication about challenges or issues. Leaders who are present – emotionally and physically – know how to listen to what is and isn’t said and recognize that they’re in service to the middle managers and workforce who are trying to achieve the transformation vision.&nbsp;</span></li>\r\n<li><span class=\"copy-block\">Constantly shape the environment so people can thrive. Several of the case studies experience a “social movement” where the position of power and control for future transformation moves from a few at the top of the hierarchy, to many at the base. This is a profound shift in how the roles of leaders and the workforce are understood and shows how leaders can release a high level of energy and motivation.</span></li>\r\n<li><span class=\"copy-block\">Co-create and jointly solve problems. Get the team and anyone involved in the whole system together in the same room. Empower them to address the problems at the heart of the turning point. Then stay with them to test and learn together, with fast feedback loops. This means designing and using experiments to understand how the envisioned transformed state will work in practice.</span></li>\r\n<li><span class=\"copy-block\">Embrace people and their full selves. At the heart of a successful transformation are people working together to do something that hasn’t been done before. People – their ability to experience things and have emotional responses – is what differentiates humans from technologies like Generative AI (GenAI). Emotional responses hold the key to unlock deeper learnings and the potential for huge accelerations in progress. This is what leaders need to tune into.</span></li>\r\n</ol>\r\n<p><i>Michael Wheelock, Associate Director, EY Knowledge, Ernst &amp; Young LLP; AnnMarie Pino, Associate Director, EY Knowledge, Ernst &amp; Young LLP; Paul Meijer, Partner, Ernst &amp; Young LLP; Ron Rubinstein, Director, EY Brand Marketing and Communications, Ernst &amp; Young LLP; Ryan Gavin, Supervising Associate, EY Knowledge, Ernst &amp; Young LLP; and Bhavnik Mittal, Senior, EY Knowledge,&nbsp;Ernst &amp; Young LLP, contributed to this article.</i></p>\r\n"}}" id="rich-text-866f7a4f9794" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h4><span class="copy-block">Six key takeaways</span></h4> <p><span class="copy-block">Turning points are a natural part of how we navigate into the future. When leaders navigate turning points successfully, they can do more than bring things back on track, they can actually accelerate the program and increase the value created by the whole transformation.</span></p> <p><span class="copy-block">Here are six takeaways from our research and data:</span></p> <ol><li><span class="copy-block">Anticipate challenges. Leaders need to effectively plan for the transformation but be ready to anticipate and embrace turning points as a natural part of the process and change the plan where needed. This requires an early warning system that uses KBIs to understand in near real time the state of emotional energy of the people involved.</span></li><li><span class="copy-block">Listen to the organization. Across large organizations, leaders need data from multiple sources to understand what’s happening. However, data alone doesn’t tell the whole story. Our evidence suggests leaders need to be physically and emotionally present. This means spending time with the team on the frontline of the transformation, as well as those impacted by the program. It also requires leaders to proactively engage with the workforce by listening to what’s said and not said.</span></li><li><span class="copy-block">Don’t be the reason issues aren’t raised. Subconsciously, most leaders suppress the free flow of communication about challenges or issues. Leaders who are present – emotionally and physically – know how to listen to what is and isn’t said and recognize that they’re in service to the middle managers and workforce who are trying to achieve the transformation vision. </span></li><li><span class="copy-block">Constantly shape the environment so people can thrive. Several of the case studies experience a “social movement” where the position of power and control for future transformation moves from a few at the top of the hierarchy, to many at the base. This is a profound shift in how the roles of leaders and the workforce are understood and shows how leaders can release a high level of energy and motivation.</span></li><li><span class="copy-block">Co-create and jointly solve problems. Get the team and anyone involved in the whole system together in the same room. Empower them to address the problems at the heart of the turning point. Then stay with them to test and learn together, with fast feedback loops. This means designing and using experiments to understand how the envisioned transformed state will work in practice.</span></li><li><span class="copy-block">Embrace people and their full selves. At the heart of a successful transformation are people working together to do something that hasn’t been done before. People – their ability to experience things and have emotional responses – is what differentiates humans from technologies like Generative AI (GenAI). Emotional responses hold the key to unlock deeper learnings and the potential for huge accelerations in progress. This is what leaders need to tune into.</span></li></ol> <p><i>Michael Wheelock, Associate Director, EY Knowledge, Ernst & Young LLP; AnnMarie Pino, Associate Director, EY Knowledge, Ernst & Young LLP; Paul Meijer, Partner, Ernst & Young LLP; Ron Rubinstein, Director, EY Brand Marketing and Communications, Ernst & Young LLP; Ryan Gavin, Supervising Associate, EY Knowledge, Ernst & Young LLP; and Bhavnik Mittal, Senior, EY Knowledge, Ernst & Young LLP, contributed to this article.</i></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> <div class="upArticleReference component aem-GridColumn aem-GridColumn--default--12"><span class="up-article-reference" data-up-is="article-reference" data-up-analytics="article-reference" data-analytics-page-title="Threats to a business transformation can define its success | EY - US" data-up-is-expanded="false"> <button id="article-reference-heading" class="up-article-reference__heading" data-up-hook-article-reference="heading" aria-controls="article-reference-content" aria-expanded="false" role="button"> <span class="up-article-reference__heading-opened">Show article resources </span> <span class="up-article-reference__heading-closed"> Hide article resources </span> </button> <div id="article-reference-content" class="up-article-reference__content" data-up-hook-article-reference="content" role="region" aria-labelledby="article-reference-heading" aria-hidden="true" inert> <span><ol><li>We define successful turning points as those that improved transformation performance and unsuccessful turning points as those that resulted in no change or worsened performance.</li></ol> </span> </div> </span> <br/> </div> <div class="container responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--default--2"> <div id="container-808e20610f" class="cmp-container"> <div class="aem-Grid aem-Grid--8 aem-Grid--default--8 aem-Grid--tablet-portrait--8 aem-Grid--mobile--8 aem-Grid--tablet-landscape--8 "> <div class="rich-text text aem-GridColumn--default--none aem-GridColumn--tablet-landscape--12 aem-GridColumn--tablet-portrait--none aem-GridColumn--offset--tablet-portrait--0 aem-GridColumn--offset--default--0 aem-GridColumn--offset--mobile--0 aem-GridColumn--tablet-portrait--12 aem-GridColumn--mobile--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--tablet-landscape--none aem-GridColumn--offset--tablet-landscape--0 aem-GridColumn--mobile--12"><div data-cmp-data-layer="{"rich-text-c8645406c0":{"@type":"ey-unified-site/components/rich-text","repo:modifyDate":"2024-05-10T19:40:24Z","xdm:text":"<h4><span class=\"copy-block\">Summary</span></h4>\r\n<p><span class=\"copy-block\">Turning points – moments of potential where performance can be elevated or where the entire program could fail – are part of any transformation program. Organizations that can rapidly identify when an issue is emerging, bring people together to understand what the issues are, and create the right conditions to act, can increase the likelihood by 12 times that a turning point will pivot the transformation program onto a trajectory that will deliver significantly greater value.</span></p>\r\n"}}" id="rich-text-c8645406c02b" data-up-is="rich-text" data-up-translation-read-more="Read more" data-up-translation-read-less="Read less" data-up-translation-aria-label-read-more="Read more button, press enter to activate, or use Up arrow key to learn more about this content" data-up-translation-aria-label-read-less="Read less button, press enter to activate, or use Up arrow key to learn more about this content" class="up-rich-text cmp-text" data-up-analytics="rich-text"> <div class="up-rich-text__container" data-up-hook-rich-text="richTextContainer"> <div class="up-rich-text__container-content" data-up-hook-rich-text="richTextContent"> <h4><span class="copy-block">Summary</span></h4> <p><span class="copy-block">Turning points – moments of potential where performance can be elevated or where the entire program could fail – are part of any transformation program. Organizations that can rapidly identify when an issue is emerging, bring people together to understand what the issues are, and create the right conditions to act, can increase the likelihood by 12 times that a turning point will pivot the transformation program onto a trajectory that will deliver significantly greater value.</span></p> </div> </div> <button class="rich-text__read-more-btn rich-text__button--hidden" data-up-hook-rich-text="richTextReadMoreButton" aria-hidden="true" aria-label="Read more button, press enter to activate, or use Up arrow key to learn more about this content"> Read more </button> <button class="rich-text__read-less-btn" data-up-hook-rich-text="richTextReadLessButton" aria-hidden="true" aria-label="Read less button, press enter to activate, or use Up arrow key to learn more about this content"> Read less </button> </div> </div> </div> </div> </div> <div class="upContentGrid component aem-GridColumn aem-GridColumn--default--12"><div> <div class="up-content-grid up-content-grid--default" id="up-content-grid-ef8aa977dd" data-up-is="content-grid" data-up-analytics="content-grid" data-up-total-item-count="3"> <p class="up-content-grid__title">Related articles</p> <div class="up-content-grid__list" data-up-hook-content-grid="list"> <div class="up-content-grid__list-item " data-up-hook-content-grid="[listItem]"> <a class="up-content-grid__list-item-image-link" aria-hidden="true" href="/en_us/ceo/ceo-outlook-global-report" tabindex="-1"> <img class="up-content-grid__list-item-image" src="/content/dam/ey-unified-site/ey-com/en-gl/campaigns/ceo/images/ey-aerial-view-of-boat-crossing-aquaduct-in-the-netherlands-static-no-zoom.jpg" srcset="/content/dam/ey-unified-site/ey-com/en-gl/campaigns/ceo/images/ey-aerial-view-of-boat-crossing-aquaduct-in-the-netherlands-static-no-zoom.jpg.transform/up-img-width-small-screen/img.jpg 1x,/content/dam/ey-unified-site/ey-com/en-gl/campaigns/ceo/images/ey-aerial-view-of-boat-crossing-aquaduct-in-the-netherlands-static-no-zoom.jpg.transform/up-img-width-large-screen/img.jpg 2x,/content/dam/ey-unified-site/ey-com/en-gl/campaigns/ceo/images/ey-aerial-view-of-boat-crossing-aquaduct-in-the-netherlands-static-no-zoom.jpg.transform/up-img-width-xlarge-screen/img.jpg 3x" alt="Aerial view of boat crossing aquaduct in the Netherlands"/> </a> <div class="up-content-grid__list-item-details"> <p class="up-content-grid__list-item-title"> <a class="up-content-grid__list-item-title-link" href="/en_us/ceo/ceo-outlook-global-report">How can a strategic transformation mindset unlock long-term value?</a> </p> <p class="up-content-grid__list-item-description"> Confident CEOs embrace corporate transformation mindset, using M&A and technology to navigate challenges and create long-term value. 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class="up-authors-and-contributors__authors-and-contributors-container"> <div class="up-authors-and-contributors__authors-container"> <p class="up-authors-and-contributors__authors-title"> Authors </p> <ul class="up-authors-and-contributors__author-links"> <li class="up-authors-and-contributors__author-link-container"> <a class="up-authors-and-contributors__author-link up-authors-and-contributors__analytics-author-link" aria-label="Errol Gardner" href="/en_us/people/errol-gardner"> <figure class="up-authors-and-contributors__author-link-content"> <div class="up-authors-and-contributors__author-name-container"> Errol Gardner </div> </figure> </a> <div class="up-authors-and-contributors__author-title"> EY Global Vice Chair – Consulting </div> </li> <li class="up-authors-and-contributors__author-link-container"> <a class="up-authors-and-contributors__author-link up-authors-and-contributors__analytics-author-link" aria-label="Adam Lee Canwell" href="/en_us/people/adam-lee-canwell"> <figure 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href="/en_us/people/kim-billeter"> <figure class="up-authors-and-contributors__author-link-content"> <div class="up-authors-and-contributors__author-name-container"> Kim Billeter </div> </figure> </a> <div class="up-authors-and-contributors__author-title"> EY Global People Consulting Leader </div> </li> </ul> </div> <div class="up-authors-and-contributors__contributors"> <p class="up-authors-and-contributors__contributors-title"> Contributors </p> <ul class="up-authors-and-contributors__contributors-links"> <li class="up-authors-and-contributors__contributor-link-container"> <a class="up-authors-and-contributors__contributor-link" href="/en_us/people/patrick-james"> Patrick James</a> </li> </ul> </div> </div> <div class="up-authors-and-contributors__tags-and-social-container"> <div class="up-authors-and-contributors__article-tags-container"> <div class="related-topics surfaceTags"> <div data-cmp-data-layer="{"surfaceTags-eed88d8abd":{"@type":"ey-unified-site/components/surfaceTags"}}" 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