Customer Support Knowledge Base for Support Teams

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src="/customer-support-knowledge-base/customers.e80386bd4362b18f68990660fb7844ba06086fbe040d94e82166f62bd6dd7db3.png" srcset="/customer-support-knowledge-base/customers_hu9a43f4e05c4bf35617f42287a37bdb8d_12867_360x0_resize_lanczos_3.png 360w, /customer-support-knowledge-base/customers_hu9a43f4e05c4bf35617f42287a37bdb8d_12867_591x0_resize_lanczos_3.png 591w, /customer-support-knowledge-base/customers_hu9a43f4e05c4bf35617f42287a37bdb8d_12867_822x0_resize_lanczos_3.png 822w, /customer-support-knowledge-base/customers_hu9a43f4e05c4bf35617f42287a37bdb8d_12867_1053x0_resize_lanczos_3.png 1053w, /customer-support-knowledge-base/customers_hu9a43f4e05c4bf35617f42287a37bdb8d_12867_1284x0_resize_lanczos_3.png 1284w" alt="Customers logotypes" class="u-hidden md:u-block" width="1312" height="41" loading="lazy" > <img src="/customer-support-knowledge-base/customers-mobile.2dad0f93135ef8261a30fe6b15bac4d5599515861805c574c12ad3515a45654a.png" srcset="/customer-support-knowledge-base/customers-mobile_huee168d1641c573a79a223802323d956c_8164_360x0_resize_lanczos_3.png 360w, /customer-support-knowledge-base/customers-mobile_huee168d1641c573a79a223802323d956c_8164_367x0_resize_lanczos_3.png 367w, /customer-support-knowledge-base/customers-mobile_huee168d1641c573a79a223802323d956c_8164_374x0_resize_lanczos_3.png 374w, /customer-support-knowledge-base/customers-mobile_huee168d1641c573a79a223802323d956c_8164_381x0_resize_lanczos_3.png 381w, /customer-support-knowledge-base/customers-mobile_huee168d1641c573a79a223802323d956c_8164_388x0_resize_lanczos_3.png 388w" alt="Customers logotypes" class="u-block md:u-hidden u-maxw-4" width="1312" height="41" loading="lazy" > </div> </div> </section> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#fff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#F6F6F7"/></svg> <section class="u-py-8 md:u-py-10 lg:u-py-16 u-bg-black-50"> <div class="o-container"> <div class="u-maxw-7 u-mx-auto u-text-center"> <h2 class="u-text-4xl">Shift your support into a higher gear</h2> <p class="u-text-lg">Provide your customer service team with an internal and external knowledge base and take customer experience up a notch.</p> </div> <div class="o-columns v--three u-mt-10"> <div> <img src="/customer-support-knowledge-base/response-time.7c89cb474b26a2a79eaf8155bd8cef7d50aface9781218a5740f51bcfc014f2c.svg" alt="Illustration: ringing alarm clock" class="u-w-full u-mx-0 u-mb-3" width="96" height="96" loading="lazy" style="width: 96px"> <h3 class="u-text-xl u-pr-6">Speed up the response time</h3> <p class="u-text-sm u-pr-4">Product information within arm’s reach of support agents lets them quickly find solutions and resolve customer requests almost instantly. Faster response times increase customer satisfaction.</p> </div> <div> <img src="/customer-support-knowledge-base/heat-off.8ea9be73874a0a3e16615c0f2a9d8a95b15e6450c72a5881fb3495e88ead5ced.svg" alt="Illustration: envelopes in motion" class="u-w-full u-mx-0 u-mb-3" width="96" height="96" loading="lazy" style="width: 96px"> <h3 class="u-text-xl u-pr-6">Take the heat off your agents</h3> <p class="u-text-sm u-pr-4">An external help center can provide 24/7 self-service, minimizing the number of repetitive requests and keeping your support agents less fatigued. Provide instant access to relevant articles and let customers find answers on their own.</p> </div> <div> <img src="/customer-support-knowledge-base/important-stuff.c11b42f1ca0efab3735f9dd1fa14b350c9899cb8fbb13b39d0e9610878e3f16d.svg" alt="Illustration: bullet point list" class="u-w-full u-mx-0 u-mb-3" width="96" height="96" loading="lazy" style="width: 96px"> <h3 class="u-text-xl u-pr-6">More time for important stuff</h3> <p class="u-text-sm u-pr-4">With faster resolutions and more customers served, your support teams can take care of burning issues. Support agents also get more time for strategic tasks connected to other areas of customer experience.</p> </div> </div> <div class="u-mt-6"> <a href="https://app.knowledgebase.ai/?source_id=integration_benefits_signup&source_type=website&source_url=https://www.knowledgebase.com/customer-support-knowledge-base/" class="o-signup-element c-btn v--signup u-block u-maxw-2 u-mx-auto u-mb-sm" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="benefits" data-action="track#send" >Sign up free</a> </div> </div> </section> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#F6F6F7" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> <section class="u-py-8 md:u-py-10 lg:u-py-16"> <div class="o-container"> <div class="u-maxw-7 u-mx-auto u-text-center"> <h2 class="u-text-4xl">Put knowledge</br>to work</h2> <p class="u-text-lg">Set up an easy-to-use knowledge center packed with guides, FAQs, tutorials and learning materials your team can easily create, edit and share.</p> </div> <div class="u-flex u-flex-wrap u-flex-row u-justify-between lg:u-flex-col"> <div class="u-flex u-flex-col lg:u-flex-row-rev u-items-center u-justify-between u-mt-10 t-customer-support__features-box"> <span> <img src="/customer-support-knowledge-base/customize-help-center.f0962e344dbd1821e58090b05a34a0b005f0afd3155b9f59f38bed43e7da25ed.png" srcset="/customer-support-knowledge-base/customize-help-center_hu638a8675fdcfd81a0ce7d5751c07a4c2_42815_360x0_resize_lanczos_3.png 360w, /customer-support-knowledge-base/customize-help-center_hu638a8675fdcfd81a0ce7d5751c07a4c2_42815_542x0_resize_lanczos_3.png 542w, /customer-support-knowledge-base/customize-help-center_hu638a8675fdcfd81a0ce7d5751c07a4c2_42815_724x0_resize_lanczos_3.png 724w, /customer-support-knowledge-base/customize-help-center_hu638a8675fdcfd81a0ce7d5751c07a4c2_42815_906x0_resize_lanczos_3.png 906w, /customer-support-knowledge-base/customize-help-center_hu638a8675fdcfd81a0ce7d5751c07a4c2_42815_1088x0_resize_lanczos_3.png 1088w" alt="Customize your knowledge base " class="u-maxw-6 u-mb-3 lg:u-mb-0" width="544" height="455" loading="lazy" > </span> <div class="u-flex u-flex-col u-items-start u-maxw-6 u-mb-4 md:u-mb-0"> <h3 class="u-text-3xl">Customize your help center</h3> <p class="u-text-base u-mb-0">Build a customer support knowledge base and customize it so that it matches your brand identity. Choose a URL, colors, logo, favicon and links.</p> <a href="https://app.knowledgebase.ai/help-center?source_id=setup_hc_signup&source_type=website&source_url=https://www.knowledgebase.com/customer-support-knowledge-base/" class="o-signup-element c-link u-text-base u-text-bold u-mt-2" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Set up your help center" data-action="track#send" >Set up your help center</a> </div> </div> <div class="u-flex u-flex-col lg:u-flex-row u-items-center u-justify-between u-mt-10 t-customer-support__features-box"> <span> <img src="/customer-support-knowledge-base/create-content.bed2b7736e98fa786e5b2046bbc880567a06612e3caa3987902946e85d3753af.png" srcset="/customer-support-knowledge-base/create-content_hu3bceed5b7beb76152dcfb1667ea7c0de_58160_360x0_resize_lanczos_3.png 360w, /customer-support-knowledge-base/create-content_hu3bceed5b7beb76152dcfb1667ea7c0de_58160_542x0_resize_lanczos_3.png 542w, /customer-support-knowledge-base/create-content_hu3bceed5b7beb76152dcfb1667ea7c0de_58160_724x0_resize_lanczos_3.png 724w, /customer-support-knowledge-base/create-content_hu3bceed5b7beb76152dcfb1667ea7c0de_58160_906x0_resize_lanczos_3.png 906w, /customer-support-knowledge-base/create-content_hu3bceed5b7beb76152dcfb1667ea7c0de_58160_1088x0_resize_lanczos_3.png 1088w" alt="Rich text editor" class="u-maxw-6 u-mb-3 lg:u-mb-0" width="544" height="455" loading="lazy" > </span> <div class="u-flex u-flex-col u-items-start u-maxw-6 u-mb-4 md:u-mb-0"> <h3 class="u-text-3xl">Create content</h3> <p class="u-text-base u-mb-0">Use a rich-text editor to create informative knowledge base articles packed with images, videos or GIFs. There's all you need to create helpful resources and ensure content quality.</p> <a href="https://app.knowledgebase.ai/article/create?source_id=create_article_signup&source_type=website&source_url=https://www.knowledgebase.com/customer-support-knowledge-base/" class="o-signup-element c-link u-text-base u-text-bold u-mt-2" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Create article" data-action="track#send" >Create article</a> </div> </div> <div class="u-flex u-flex-col lg:u-flex-row-rev u-items-center u-justify-between u-mt-10 t-customer-support__features-box"> <span> <img src="/customer-support-knowledge-base/organize-your-knowledge.9689ccf096e6e9f8517fc4e846df2a22a96fdbb15aeec3a4931e58eaf68517fe.png" srcset="/customer-support-knowledge-base/organize-your-knowledge_hu16b7ccc7cb3e6a869629245606fde2c3_57906_360x0_resize_lanczos_3.png 360w, /customer-support-knowledge-base/organize-your-knowledge_hu16b7ccc7cb3e6a869629245606fde2c3_57906_542x0_resize_lanczos_3.png 542w, /customer-support-knowledge-base/organize-your-knowledge_hu16b7ccc7cb3e6a869629245606fde2c3_57906_724x0_resize_lanczos_3.png 724w, /customer-support-knowledge-base/organize-your-knowledge_hu16b7ccc7cb3e6a869629245606fde2c3_57906_906x0_resize_lanczos_3.png 906w, /customer-support-knowledge-base/organize-your-knowledge_hu16b7ccc7cb3e6a869629245606fde2c3_57906_1088x0_resize_lanczos_3.png 1088w" alt="Knowledge management" class="u-maxw-6 u-mb-3 lg:u-mb-0" width="544" height="455" loading="lazy" > </span> <div class="u-flex u-flex-col u-items-start u-maxw-6 u-mb-4 md:u-mb-0"> <h3 class="u-text-3xl">Organize your knowledge</h3> <p class="u-text-base u-mb-0">Structure your product information and divide it by topic, keyword, or visibility status. You can then easily maintain your knowledge base and provide consistent information.</ <a href="https://app.knowledgebase.ai/articles?source_id=manage_kb_signup&source_type=website&source_url=https://www.knowledgebase.com/customer-support-knowledge-base/" class="o-signup-element c-link u-text-base u-text-bold u-mt-2" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Manage your Knowledge Base" data-action="track#send" >Manage your Knowledge Base</a> </div> </div> <div class="u-flex u-flex-col lg:u-flex-row u-items-center u-justify-between u-mt-10 t-customer-support__features-box"> <span> <img src="/customer-support-knowledge-base/search-and-share.970da278a8b47e322ca4e17a2b2c6f522f7dabe2e2c335e1bf2438c066b5ad15.png" srcset="/customer-support-knowledge-base/search-and-share_hud2d0299aecc1dd44c9dddee835743b67_45862_360x0_resize_lanczos_3.png 360w, /customer-support-knowledge-base/search-and-share_hud2d0299aecc1dd44c9dddee835743b67_45862_542x0_resize_lanczos_3.png 542w, /customer-support-knowledge-base/search-and-share_hud2d0299aecc1dd44c9dddee835743b67_45862_724x0_resize_lanczos_3.png 724w, /customer-support-knowledge-base/search-and-share_hud2d0299aecc1dd44c9dddee835743b67_45862_906x0_resize_lanczos_3.png 906w, /customer-support-knowledge-base/search-and-share_hud2d0299aecc1dd44c9dddee835743b67_45862_1088x0_resize_lanczos_3.png 1088w" alt="Knowledge resources inside a chat window" class="u-maxw-6 u-mb-3 lg:u-mb-0" width="544" height="455" loading="lazy" > </span> <div class="u-flex u-flex-col u-items-start u-maxw-6 u-mb-4 md:u-mb-0"> <h3 class="u-text-3xl">Search and share</h3> <p class="u-text-base u-mb-0">Navigate through your customer service knowledge base and find ready-to-use articles using a search bar. Share them with a team member or answer customer questions.</p> <a href="/features/" class="c-link u-text-base u-text-bold u-mt-2" data-controller="track" data-track-category="Interactions" data-track-action="Link Click" data-track-label="See all features" data-action="track#send">See all features</a> </div> </div> </div> </div> </section> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#fff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#1B1B20"/></svg> <section class="u-py-8 md:u-py-10 lg:u-py-16 u-bg-black-900"> <div class="o-container"> <div class="u-relative"> <div role="presentation" class="o-decor u-hidden lg:u-block"> <img src="/customer-support-knowledge-base/decor5.04f090050fdebf40352dd2a5a31662a596ee9a517033f00b44e2396155694f28.svg" alt="" class="u-absolute" loading="lazy" style="width: 675px; top: -145px; left: -180px;"> <img src="/customer-support-knowledge-base/decor4.ea18e4ade119325e16754b55765f7ea1eb7cdb32a73d00f83b69eda364b319da.svg" alt="" class="u-absolute" loading="lazy" style="width: 460px; top: 30px; right: -68px;"> </div> <div class="u-maxw-8 u-mx-auto md:u-mx-10 lg:u-mx-auto u-p-4 md:u-py-6 md:u-px-8 u-bg-white u-rounded u-relative"> <blockquote class="u-text-xl">Our customers want to learn more about video making techniques. With KnowledgeBase, they can browse our resources at their own pace and solve their problems without contacting our customer support.</blockquote> <div class="u-flex u-items-center u-mt-4"> <img src="/customer-support-knowledge-base/pm-logo.1385526a99f3e84508437e0ea35f0110628b2acd2fdf6ff9aabdb2d6907aeab2.png" srcset="/customer-support-knowledge-base/pm-logo_hu83b9aa0515c0d045f731dcfdc533ae27_2720_360x0_resize_lanczos_3.png 360w, /customer-support-knowledge-base/pm-logo_hu83b9aa0515c0d045f731dcfdc533ae27_2720_308x0_resize_lanczos_3.png 308w, /customer-support-knowledge-base/pm-logo_hu83b9aa0515c0d045f731dcfdc533ae27_2720_256x0_resize_lanczos_3.png 256w, /customer-support-knowledge-base/pm-logo_hu83b9aa0515c0d045f731dcfdc533ae27_2720_204x0_resize_lanczos_3.png 204w, /customer-support-knowledge-base/pm-logo_hu83b9aa0515c0d045f731dcfdc533ae27_2720_152x0_resize_lanczos_3.png 152w" alt="PearlMountain logo" class="u-ml-0 u-mr-3" width="76" height="76" loading="lazy" style="width: 76px;"> <div> <p class="u-text-bold u-m-0">David Lin</p> <p class="u-m-0">from PearlMountain</p> </div> </div> </div> <div class="lg:u-flex u-mt-16 u-items-center"> <div class="u-basis-12 u-text-center lg:u-text-left lg:u-mr-10"> <h3 class="u-text-p3 u-mb-0 u-text-white">Set up your knowledge base <span class="u-text-highlight v--accent">in a few clicks</span></h3> <p class="u-text-p5 u-text-white u-mt-2">And improve customer experience with lightning-fast support.</p> </div> <div class="u-basis-12"> <div class="u-mb-sm o-signup-element"> <form action="https://app.knowledgebase.ai/?source_id=form_signup&source_type=website&source_url=https://www.knowledgebase.com/customer-support-knowledge-base/" method="GET" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="banner" data-action="track#send"> <div class="u-maxw-6 u-mx-auto u-flex u-flex-col sm:u-flex-row"> <input type="email" name="email" class="u-mr-xs u-mb-xs sm:u-mb-0" style="min-width: 14rem; height:58px;" placeholder="Enter your business email" aria-label="Business Email" required> <button type="submit" class="c-btn v--signup " style="height:58px;">Sign up free</button> </div> </form> </div> <p class="u-Mb-md u-text-white u-mb-0 u-text-p8 u-text-center lg:u-text-left"> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> Up to 14 days of free trial </span> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> No credit card required </span> </p> </div> </div> </div> </div> </section> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#1B1B20" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> <section class="u-py-8 md:u-py-10 lg:u-py-16"> <div class="o-container"> <div class="u-maxw-7 u-mx-auto u-text-center"> <h2 class="u-text-4xl">Scale up your business</h2> <p class="u-text-lg">Navigate through your customer service knowledge base and find ready-to-use articles using a search bar. Share them with a team member or answer customer questions.</p> <a href="https://app.knowledgebase.ai/help-center?source_id=build_hc_signup&source_type=website&source_url=https://www.knowledgebase.com/customer-support-knowledge-base/" class="o-signup-element c-link u-text-lg u-text-bold u-mt-2" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Build your help center" data-action="track#send" >Build your help center</a> </div> <div class="o-columns v--two u-mt-12"> <div class="u-p-4 u-rounded u-bg-purple-50"> <img src="/customer-support-knowledge-base/learning-curve.f83dcbc16b5449d720b7a2323f1d4361ae420c707042736d03dcd5cc6b573b15.svg" alt="Illustration: stopwatch timer" class="u-w-full u-mx-0 u-mb-3" width="96" height="96" loading="lazy" style="width: 96px"> <h3 class="u-text-xl u-maxw-4">Decrease the training learning curve</h3> <p class="u-text-sm u-pr-3">An effective customer service knowledge base will help with onboarding and lets newly hired customer service reps get up to speed faster.</p> </div> <div class="u-p-4 u-rounded u-bg-purple-50"> <img src="/customer-support-knowledge-base/internal-communication.45649e8a441e8eb75ccd9f96ec476ef7b74f3a107130deba74a177d6efc25f4b.svg" alt="Illustration: two profiles share a document" class="u-w-full u-mx-0 u-mb-3" width="96" height="96" loading="lazy" style="width: 96px"> <h3 class="u-text-xl u-maxw-4">Improve internal communication</h3> <p class="u-text-sm u-pr-3">Manage company knowledge — from internal policies and onboarding guides to help resources, and ensure excellent communication.</p> </div> <div class="u-p-4 u-rounded u-bg-purple-50"> <img src="/customer-support-knowledge-base/reduce-cost.2c5153e3f8de7f832d5b1fc70c2936353e8ad1048bf8f608c1691105365aedbd.svg" alt="Illustration: money bag" class="u-w-full u-mx-0 u-mb-3" width="96" height="96" loading="lazy" style="width: 96px"> <h3 class="u-text-xl u-maxw-4">Reduce cost</h3> <p class="u-text-sm u-pr-3">Higher productivity, faster employee onboarding and more time saved on repetitive issues drives down costs connected to customer support.</p> </div> <div class="u-p-4 u-rounded u-bg-purple-50"> <img src="/customer-support-knowledge-base/more-customers.c49fb053a7fdf19a7c7498da47facd3de18fe52df54945d0e9ecb28a7c011d14.svg" alt="Illustration: a few thumbs up" class="u-w-full u-mx-0 u-mb-3" width="96" height="96" loading="lazy" style="width: 96px"> <h3 class="u-text-xl u-maxw-4">Retain more customers</h3> <p class="u-text-sm u-pr-3">Keeping existing customers is cheaper than acquiring new ones. Good customer service minimizes customer effort and increases retention rates.</p> </div> </div> </div> </section> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#fff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#F6F6F7"/></svg> <section class="u-py-8 md:u-py-10 lg:u-py-16 u-bg-black-50"> <div class="o-container"> <div class="u-maxw-7 u-mx-auto u-text-center"> <h2 class="u-text-4xl">Discover customer pain points</h2> <p class="u-text-lg">Dig into analytics and see how your customers interact with your help center — what they look for, what they miss. Bridge knowledge gaps.</p> </div> <div class="u-flex u-flex-col lg:u-flex-row u-items-center u-justify-between u-mt-10"> <div class="lg:u-pr-4 u-maxw-5 t-customer-support__pain-points"> <div class="u-flex u-items-start u-mb-4 u-flex-col lg:u-flex-row"> <img src="/customer-support-knowledge-base/article-rating.6ac2205a31fe39165541c9cbfc4f6218df93b3d47ea4f2e1d338c6972f655ab0.svg" alt="Article rating icon" class="u-ml-0 u-mr-2 u-mtn-2 u-mb-2" width="62" height="62" loading="lazy" style="width: 62px; flex: 0 0 auto;"> <div> <h3 class="u-text-xl">Article rating</h3> <p class="u-text-base">Make your knowledge base more comprehensive by adjusting the articles with poor ratings.</p> </div> </div> <div class="u-flex u-items-start u-mb-4 u-flex-col lg:u-flex-row"> <img src="/customer-support-knowledge-base/insights.668d82ad4b936ead6e7e1611b7003795bc3375dfe9bec72364a9cb42d1afe96e.svg" alt="Insights icon" class="u-ml-0 u-mr-2 u-mtn-2 u-mb-2" width="62" height="62" loading="lazy" style="width: 62px; flex: 0 0 auto;"> <div> <h3 class="u-text-xl">Insights</h3> <p class="u-text-base">Discover the performance of your customer service knowledge base including views, keywords and missed search queries.</p> </div> </div> <div class="u-flex u-items-start u-flex-col lg:u-flex-row"> <img src="/customer-support-knowledge-base/google-analytics.a88014e465937f3325e98fb5497bfcb21c5ffb5c3e028f35ca2cf9cc57a3aa9d.svg" alt="Google Analytics icon" class="u-ml-0 u-mr-2 u-mtn-2 u-mb-2" width="62" height="62" loading="lazy" style="width: 62px; flex: 0 0 auto;"> <div> <h3 class="u-text-xl">Google Analytics</h3> <p class="u-text-base">Dig deeper into Google Analytics and find out how your knowledge base articles perform in search engines.</p> </div> </div> </div> <img src="/customer-support-knowledge-base/pain-points.60d37983138c69a7eb8c8a08c1544e929cd6d354104f1ff541eb4a18193f9769.png" srcset="/customer-support-knowledge-base/pain-points_hu8ea78eb6ded13c6c565047263fddba69_80261_360x0_resize_lanczos_3.png 360w, /customer-support-knowledge-base/pain-points_hu8ea78eb6ded13c6c565047263fddba69_80261_590x0_resize_lanczos_3.png 590w, /customer-support-knowledge-base/pain-points_hu8ea78eb6ded13c6c565047263fddba69_80261_820x0_resize_lanczos_3.png 820w, /customer-support-knowledge-base/pain-points_hu8ea78eb6ded13c6c565047263fddba69_80261_1050x0_resize_lanczos_3.png 1050w, /customer-support-knowledge-base/pain-points_hu8ea78eb6ded13c6c565047263fddba69_80261_1280x0_resize_lanczos_3.png 1280w" alt="Analytics for your KnowledgeBase" class="u-maxw-7 u-mt-6 lg:u-m-0" width="640" height="664" loading="lazy" > </div> </div> </section> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#F6F6F7" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> <section class="u-py-8 md:u-py-10 lg:u-py-16"> <div class="o-container"> <div class="u-maxw-10 u-mx-auto u-text-center"> <img src="/customer-support-knowledge-base/kb_lc.5b2a6536d19342d92ca8f12e28aa76a5e6d2b4425e8ab2498b0169ccc1a80fe1.svg" alt="KnowledgeBase plus LiveChat logos" class="u-w-auto u-maxw-7 u-mx-auto u-mb-4 md:u-px-8 lg:u-px-0" width="557" height="96" loading="lazy" > <h2 class="u-text-4xl">Knowledge-packed chats</h2> <p class="u-text-lg u-maxw-8 u-mx-auto">Connect KnowledgeBase with LiveChat using Chat Widget and level up the chatting experience both for your customers and customer service agents.</p> </div> <div class="o-columns v--two u-mt-10"> <div class="u-maxw-6 u-text-left lg:u-text-center u-mx-auto u-px-1"> <img src="/customer-support-knowledge-base/customer-self-service.6dcc9f655e1b2e57d707a707548d9b5e8e2979c9e374e66c932c13b51d3329f8.png" srcset="/customer-support-knowledge-base/customer-self-service_hu41103b783556766bf25441a65b8175a7_27059_360x0_resize_lanczos_3.png 360w, /customer-support-knowledge-base/customer-self-service_hu41103b783556766bf25441a65b8175a7_27059_534x0_resize_lanczos_3.png 534w, /customer-support-knowledge-base/customer-self-service_hu41103b783556766bf25441a65b8175a7_27059_708x0_resize_lanczos_3.png 708w, /customer-support-knowledge-base/customer-self-service_hu41103b783556766bf25441a65b8175a7_27059_882x0_resize_lanczos_3.png 882w, /customer-support-knowledge-base/customer-self-service_hu41103b783556766bf25441a65b8175a7_27059_1056x0_resize_lanczos_3.png 1056w" alt="Help Center widget" class="u-mx-auto u-mb-4" width="528" height="350" loading="lazy" > <h3 class="u-text-xl">Customer self service</h3> <p class="u-text-base">Show your customer support <a href="https://www.knowledgebase.com/">knowledge base</a> inside the chat when off-duty and allow round-the-clock customer self-service.</p> </div> <div class="u-maxw-6 u-text-left lg:u-text-center u-mx-auto u-px-1"> <img src="/customer-support-knowledge-base/agent-empowerment.b7715ec6e25b2765f62cff431e33bd87de0ccfbaebfefbc4e545581a8b8031b7.png" srcset="/customer-support-knowledge-base/agent-empowerment_hu163a42678a8e7df42e796fc439038d61_15630_360x0_resize_lanczos_3.png 360w, /customer-support-knowledge-base/agent-empowerment_hu163a42678a8e7df42e796fc439038d61_15630_534x0_resize_lanczos_3.png 534w, /customer-support-knowledge-base/agent-empowerment_hu163a42678a8e7df42e796fc439038d61_15630_708x0_resize_lanczos_3.png 708w, /customer-support-knowledge-base/agent-empowerment_hu163a42678a8e7df42e796fc439038d61_15630_882x0_resize_lanczos_3.png 882w, /customer-support-knowledge-base/agent-empowerment_hu163a42678a8e7df42e796fc439038d61_15630_1056x0_resize_lanczos_3.png 1056w" alt="Browsing KnowledgeBase in a chat window" class="u-mx-auto u-mb-4" width="528" height="350" loading="lazy" > <h3 class="u-text-xl">Agent empowerment</h3> <p class="u-text-base">Speed up the average response time using the KnowledgeBase widget — your agents can browse right in the chat window.</p> </div> </div> <div class="u-mt-6 u-text-center"> <a href="/integrations/livechat/" class="c-link u-text-p5-bold" data-controller="track" data-track-category="Interactions" data-track-action="Link Click" data-track-label="Connect KnowledgeBase to LiveChat" data-action="track#send">Connect KnowledgeBase to LiveChat</a> </div> </div> </section> <svg width="1440" height="36" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto;" preserveAspectRatio="none"><rect width="100%" height="100%" fill="#fff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#1B1B20"/></svg> <section class="u-py-8 md:u-py-10 lg:u-py-16 u-bg-black-900"> <div class="o-container u-text-white u-relative"> <div role="presentation" class="o-decor u-hidden lg:u-block"> <img src="/customer-support-knowledge-base/decor6.e40da4bc5da92ce62e5d25d24eece114855f29b29fbf239a39cca1bc1cf84de6.svg" alt="" class="u-absolute" loading="lazy" style="width: 171px; top: 0; left: -60px;"> <img src="/customer-support-knowledge-base/decor7.75b318eae0c8cd949833e7d71bee0b4757e34b796ed382376311027177a77002.svg" alt="" class="u-absolute" loading="lazy" style="width: 190px; top: 0; right: -68px;"> </div> <div class="u-flex u-flex-col u-justify-center u-items-center u-text-center"> <div class="u-maxw-10"> <h2 class="u-text-p2 u-maxw-6 u-mx-auto">Happier agents make happier customers</h2> <p class="u-text-lg u-maxw-8 u-mx-auto">Empower your support team with an internal knowledge base and a 24/7 customer self-service center.</p> </div> <div class="u-w-full u-basis-14"> <div class=" o-signup-element"> <form action="https://app.knowledgebase.ai/?source_id=form_signup&source_type=website&source_url=https://www.knowledgebase.com/customer-support-knowledge-base/" method="GET" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="footer" data-action="track#send"> <div class="u-maxw-6 u-mx-auto u-flex u-flex-col sm:u-flex-row"> <input type="email" name="email" class="u-mr-xs u-mb-xs sm:u-mb-0" style="min-width: 14rem; height:58px;" placeholder="Enter your business email" aria-label="Business Email" required> <button type="submit" class="c-btn v--signup " style="height:58px;">Sign up free</button> </div> </form> </div> <p class="u-Mt-2xs u-mb-0 u-text-p8 u-text-center"> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> Up to 14 days of free trial </span> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> No credit card required </span> </p> </div> </div> </div> </section> <style> @media screen and (min-width: 600px) and (max-width: 1023px) { .t-customer-support__features-box { max-width: 45%; justify-content: flex-start; } .t-customer-support__pain-points { display: flex; max-width: 100%; } .t-customer-support__pain-points > div { width: 33%; } .t-customer-support__pain-points > div:not(:last-of-type) { margin-right: 3% } } </style> </div> <section class="u-bg-gray-900 u-Py-lg u-border-t u-border-gray-800"> <div 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