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href="https://web.archive.org/web/20190723121836/https://wpvip.com/careers/">Careers</a></li> </ul></div></nav> </div> </header> <div id="content" class="site-content"> <div id="primary"> <main id="main"> <h1 class="title global-padding">Security at VIP</h1><div class="text global-padding"><div>We take security seriously at VIP and apply to your sites and applications the best practices we’ve developed in safeguarding the most demanding users of WordPress.</div> </div><div class="global-padding"> <figure class="module-image module-image-full"> <picture class="module-image-holder"> <img src="https://web.archive.org/web/20190723121836im_/https://wpvip.com/wp-content/uploads/2017/10/security_booth.png" alt="" srcset="https://web.archive.org/web/20190723121836im_/https://wpvip.com/wp-content/uploads/2017/10/security_booth.png, https://web.archive.org/web/20190723121836im_/https://wpvip.com/wp-content/uploads/2017/10/security_booth2x.png 2x"/> </picture> </figure> </div> <h2 class="headline headline-align-center global-padding"><span class="headline-inner">Compliance Certifications</span></h2><div class="text global-padding"><p><span style="font-weight: 400">All of our origin data centers maintain SSAE 18 SOC 1, SSAE SOC 2 certifications. In addition, the VIP Cloud Hosting Service, under which we act as a data processor, is certified under the <a href="https://web.archive.org/web/20190723121836/https://wpvip.com/privacyshield/">EU-U.S. Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework</a> as set forth by the U.S. Department of Commerce.</span></p> </div> <div class="global-padding"> <ul class="logos logos-count-3 logos-align-center"> <li class="logo is-medium"><span class="logo-inner"><span class="screen-reader-text">AICPA_SOC</span><img src="https://web.archive.org/web/20190723121836im_/https://wpvip.com/wp-content/uploads/2017/11/aicpa_soc.png?w=900" alt=""/></span></li><li class="logo is-medium"><span class="logo-inner"><a href="https://web.archive.org/web/20190723121836/https://wpvip.com/privacyshield/"><span class="screen-reader-text">eu-us-shield-border</span><img src="https://web.archive.org/web/20190723121836im_/https://wpvip.com/wp-content/uploads/2017/10/eu-us-shield-border.png?w=265" alt=""/></a></span></li><li class="logo is-medium"><span class="logo-inner"><span class="screen-reader-text">AICPA_SOC</span><img src="https://web.archive.org/web/20190723121836im_/https://wpvip.com/wp-content/uploads/2017/11/aicpa_soc.png?w=900" alt=""/></span></li> </ul> </div> <h2 class="headline headline-align-center global-padding"><span class="headline-inner">Security Features</span></h2><div class="text global-padding"><ul> <li>Always running the <strong>latest version of WordPress</strong></li> <li>WordPress<strong> <a href="https://web.archive.org/web/20190723121836/https://wpvip.com/wordpress-security-the-vip-way">application security best practices</a></strong> across user login and management, code quality, and proactive monitoring</li> <li><b>Data encryption </b>in transit from edge to origin, with options for encryption at rest</li> <li style="font-weight: 400"><b>Network and host based firewalls </b>with real time notification processes</li> <li><strong>SAML-based SSO </strong>available</li> <li><b>DDoS protection</b></li> <li><strong>Suspicious login and password reset protection</strong></li> <li><strong>SSL and HTTPS</strong> for all authenticated customer access to our services</li> <li style="font-weight: 400"><b>Owned and operated, globally distributed CDN</b></li> <li><b>Logging and Auditing </b><span style="font-weight: 400">at the application, web server, load balancing, database, and operating system layers</span></li> <li><strong>Site Activity log</strong> for user login and content management actions</li> </ul> <p><img class="alignnone wp-image-32837 size-large jetpack-lazy-image" src="https://web.archive.org/web/20190723121836im_/https://wpvip.com/wp-content/uploads/2018/10/activity-demo1.png?w=900" alt width="900" height="684" data-lazy-srcset="https://web.archive.org/web/20190723121836/https://wpvip.com/wp-content/uploads/2018/10/activity-demo1.png?quality=90&strip=all 1095w, https://wpvip.com/wp-content/uploads/2018/10/activity-demo1.png?resize=120%2C91&quality=90&strip=all 120w, https://wpvip.com/wp-content/uploads/2018/10/activity-demo1.png?resize=280%2C213&quality=90&strip=all 280w, https://wpvip.com/wp-content/uploads/2018/10/activity-demo1.png?resize=768%2C584&quality=90&strip=all 768w, https://wpvip.com/wp-content/uploads/2018/10/activity-demo1.png?resize=1032%2C784&quality=90&strip=all 1032w" data-lazy-sizes="(max-width: 900px) 100vw, 900px" data-lazy-src="https://web.archive.org/web/20190723121836/https://wpvip.com/wp-content/uploads/2018/10/activity-demo1.png?w=900&is-pending-load=1" srcset="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7"><noscript><img class="alignnone wp-image-32837 size-large" src="https://web.archive.org/web/20190723121836im_/https://wpvip.com/wp-content/uploads/2018/10/activity-demo1.png?w=900" alt="" width="900" height="684" srcset="https://web.archive.org/web/20190723121836im_/https://wpvip.com/wp-content/uploads/2018/10/activity-demo1.png?quality=90&strip=all 1095w, https://web.archive.org/web/20190723121836im_/https://wpvip.com/wp-content/uploads/2018/10/activity-demo1.png?resize=120%2C91&quality=90&strip=all 120w, https://web.archive.org/web/20190723121836im_/https://wpvip.com/wp-content/uploads/2018/10/activity-demo1.png?resize=280%2C213&quality=90&strip=all 280w, https://web.archive.org/web/20190723121836im_/https://wpvip.com/wp-content/uploads/2018/10/activity-demo1.png?resize=768%2C584&quality=90&strip=all 768w, https://web.archive.org/web/20190723121836im_/https://wpvip.com/wp-content/uploads/2018/10/activity-demo1.png?resize=1032%2C784&quality=90&strip=all 1032w" sizes="(max-width: 900px) 100vw, 900px"/></noscript></p> </div><h2 class="headline headline-align-center global-padding"><span class="headline-inner">Data Security</span></h2><div class="text global-padding"><ul> <li style="font-weight: 400"><b>Application: </b><span style="font-weight: 400">Each WordPress instance on the VIP Cloud Hosting Service runs within its own isolated, containerized environment and cannot interact with other applications or areas of the system. These containers isolate processes, memory, as well as the file system.</span></li> <li><b>Database: </b><span style="font-weight: 400">Databases are set up per application to help mitigate the risk of unauthorized access between applications and each database requires its own unique authentication.</span></li> <li><b>Customer Data Access:<span style="font-weight: 400"> Normal operations of the VIP Cloud Hosting Service include application support in the form of troubleshooting, platform upgrades, testing, and code review. Customer data is access controlled and is designed to be limited to those Automattic employees performing such activities.</span></b></li> </ul> </div><h2 class="headline headline-align-center global-padding"><span class="headline-inner">Vulnerability Management</span></h2><div class="text global-padding"><ul> <li style="font-weight: 400"><b>Customizations: </b>Your applications can only be extended through updates committed by authorized developer accounts. Our available code review processes ensure these customizations maintain the security and performance of your applications.</li> <li style="font-weight: 400"><b>Patching:</b><span style="font-weight: 400"> We actively monitor for security patch releases, and apply all identified patches where appropriate</span> <span style="font-weight: 400">to all operating systems, applications, and network infrastructure to mitigate exposure to vulnerabilities. We prioritize patching based on severity and impact on our customers’ security.</span></li> <li style="font-weight: 400"><b>Security Testing:</b><span style="font-weight: 400"> We perform regular internal security testing and engage with third parties to perform application and network vulnerability assessments.</span></li> <li style="font-weight: 400"><b>Penetration Testing:</b><span style="font-weight: 400"> We conduct annual penetration tests and are happy to share results with your organization. We are also happy to work with customers who are interested in performing their own independent penetration testing.</span></li> <li style="font-weight: 400"><b>Bug Bounty:</b><span style="font-weight: 400"> Automattic operates a </span><a href="https://web.archive.org/web/20190723121836/https://hackerone.com/automattic"><span style="font-weight: 400">bug bounty program</span> <span style="font-weight: 400">via HackerOne</span></a><span style="font-weight: 400"> to reward those who find bugs and help improve the security of our applications.</span></li> <li style="font-weight: 400"><b>Viruses/Malware:</b><span style="font-weight: 400"> Automattic makes available anti-malware controls to help safeguard your code.</span></li> <li style="font-weight: 400"><b>Personnel</b>: Our security team is led by our Security Czar and comprises staff responsible for Automattic’s application and information security. This security team works directly with Automattic’s product teams and their customers to address risk and maintain Automattic’s strong commitment to keeping our clients’ products safe.</li> </ul> </div><h2 class="headline headline-align-center global-padding"><span class="headline-inner">Physical Security</span></h2><div class="text global-padding"><p><span style="font-weight: 400">Our servers are co-located in data centers designed to meet the regulatory demands of multiple industries.</span></p> <p><span style="font-weight: 400">Our origin servers meet the International Organization of Standardization (ISO), International Electrotechnical Commission (IEC) 27001 certification, Standards for Attestation Engagements (SSAE) No. 18 (SOC1) and SOC2 Type 2, and ongoing surveillance reviews. All servers are housed in dedicated cages to separate our equipment from other tenants.</span></p> <p><span style="font-weight: 400">Automattic limits access to facilities where information systems that process Customer Data are located to identified authorized individuals.</span></p> <p><span style="font-weight: 400">We use a variety of industry standard systems to help protect against loss of data due to power supply failure or line interference.</span></p> </div><h2 class="headline headline-align-center global-padding"><span class="headline-inner">Backup and Recovery</span></h2><div class="text global-padding"><p><span style="font-weight: 400">Our backup systems are designed to back your site data up on an hourly basis.</span></p> <p><span style="font-weight: 400">Automattic maintains emergency and contingency plans for the facilities in which data is located. These plans include redundant storage and recovery procedures designed to attempt to reconstruct data in its original or last-replicated state from before the time it was lost.</span></p> <p>As a client, you may choose to <span style="font-weight: 400">delete content published on Automattic’s service. Upon deletion Automattic will clear deleted content from its internal cache within 2 business days, but deleted content may not be cleared as quickly from external caches (for example, Google search index). You </span><span style="font-weight: 400">may also request deletion of any personal data (for example, usernames and addresses) that it provided to Automattic and/or stored on Automattic.</span></p> </div><h2 class="headline headline-align-center global-padding"><span class="headline-inner">Security Breach Notification</span></h2><div class="text global-padding"><p>If we discover a security breach involving your site data, Automattic will notify Customer of the breach, except to the extent prohibited by applicable law, notify the Customer of any third-party legal processes received by Automattic relating to the breach, and cooperate with customer in investigating and remedying the breach.</p> </div><h2 class="headline headline-align-center global-padding"><span class="headline-inner">Let's Talk Security</span></h2><div class="text global-padding"><p>We love talking about security, our approach to safeguarding data and systems, and emerging industry standards and best practices. If there’s anything you’d like to know more about, please <a href="https://web.archive.org/web/20190723121836/https://wpvip.com/contact/">drop us a note</a>.</p> </div> </main> </div> </div> <footer id="colophon" class="site-footer global-padding"> <div class="site-info"> <div class="site-footer-logo"> <a href="https://web.archive.org/web/20190723121836/https://wpvip.com/" rel="home"><svg class="svg-icon svg-icon-vip" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 200 87.7"><path d="M43.8 0C19.7 0 0 19.7 0 43.8 0 68 19.7 87.7 43.8 87.7 68 87.7 87.7 68 87.7 43.8 87.7 19.7 68 0 43.8 0zM4.4 43.8c0-5.7 1.2-11.1 3.4-16l18.8 51.5C13.5 72.9 4.4 59.4 4.4 43.8zm39.4 39.4c-3.9 0-7.6-.6-11.1-1.6l11.8-34.4 12.1 33.2c.1.2.2.4.3.5-4.1 1.5-8.5 2.3-13.1 2.3zm5.5-57.8c2.4-.1 4.5-.4 4.5-.4 2.1-.3 1.9-3.4-.3-3.2 0 0-6.4.5-10.5.5-3.9 0-10.4-.5-10.4-.5-2.1-.1-2.4 3.1-.2 3.2 0 0 2 .2 4.1.4l6.1 16.8L34 68 19.7 25.4c2.4-.1 4.5-.4 4.5-.4 2.1-.3 1.9-3.4-.3-3.2 0 0-6.4.5-10.5.5h-2.5C18 11.5 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