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jGkgxf"><input id="77b6360e-82cc-4ef6-8317-bcfbe04d3278" placeholder="Ask a question..." class="sc-hHvkSs jISIuG" value=""/><button type="submit" aria-label="search-button" class="sc-eDnVMP hCNkkG sc-fEyylQ dkvhQY"><div class="sc-gKHVLF llQHzx"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="tabler-icon tabler-icon-search"><path d="M10 10m-7 0a7 7 0 1 0 14 0a7 7 0 1 0 -14 0"></path><path d="M21 21l-6 -6"></path></svg></div></button></div></form></div><a target="_blank" class="sc-dkjKgF xpcCN sc-eXRmWW eUuTfF" href="https://knowledgebase.com">Visit knowledgebase.com <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-fmHRPn khSYrT"><path d="M5 12l14 0"></path><path d="M13 18l6 -6"></path><path d="M13 6l6 6"></path></svg></a></header></div><div class="sc-eVAmPc jeJczw"><div class="sc-Fiojb iZOsSB"><main class="sc-jWoQCg gvDTgH"><nav class="sc-ivDvhZ bcdago"><a class="sc-dkjKgF xpcCN sc-bBbNsw eUbbRy" href="/help/">Home</a><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-grXZZQ gYARPx"><path d="M9 6l6 6l-6 6"></path></svg><a class="sc-dkjKgF xpcCN sc-bBbNsw eUbbRy" href="/help/general/">General</a><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-grXZZQ gYARPx"><path d="M9 6l6 6l-6 6"></path></svg><span class="sc-bBbNsw jSyWdP">What's KnowledgeBase?</span></nav><h1 class="sc-eEyyFR bpuCnD">What's KnowledgeBase?</h1><div class="sc-fnhmGq jiTeER"><span class="sc-lkMEiX eJaKKN"><svg xmlns="http://www.w3.org/2000/svg" width="17" height="17" viewBox="0 0 24 24" fill="none" stroke="#57575c" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-dUHfgR csJdHj"><path d="M12 12m-9 0a9 9 0 1 0 18 0a9 9 0 1 0 -18 0"></path><path d="M12 12h3.5"></path><path d="M12 7v5"></path></svg><span class="sc-jmxxdg lbuOmQ">2 min. read</span></span><span class="sc-lkMEiX eJaKKN"><svg xmlns="http://www.w3.org/2000/svg" width="17" height="17" viewBox="0 0 24 24" fill="none" stroke="#57575c" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-htehxa gKiLgh"><path d="M20 11a8.1 8.1 0 0 0 -15.5 -2m-.5 -4v4h4"></path><path d="M4 13a8.1 8.1 0 0 0 15.5 2m.5 4v-4h-4"></path></svg><span class="sc-jmxxdg lbuOmQ">last update: 10.24.2023</span></span></div><article class="sc-cbnPAL dwvaka"><p style="text-align:start;">KnowledgeBase is an app to collect and manage all your know-how and use it to support your agents and customers at the same time.</p> <iframe allowfullscreen width="undefined" height="undefined" src="https://www.youtube.com/embed/bfYqgugbVHQ" frameBorder="0"></iframe> <p>With the KnowledgeBase you get: </p> <ul> <li>the internal Help widget to display help articles directly in LiveChat </li> <li>public Help Center your customers can use to help themselves.  </li> </ul> <h2 style="text-align:start;"></h2> <h2 style="text-align:left;">Public Help Center</h2> <p style="text-align:start;">Help Center opens a new support channel for your customers. It's super helpful when agents are not around, or if they are overloaded with support requests. It's a go-to place for customers to search your help content and find answers to their queries. </p> <img src="https://cdn.livechat-files.com/api/file/kb/file/10036400/aed36e6d3a-89a0bafd53f25db83b18.png" alt="undefined" style="float:none;height: undefined;width: undefined"/> <p></p> <p>You can customize the Help Center so it matches your brand. <a href="https://app.knowledgebase.ai/site" target="_blank">Go here</a> to choose brand colors, add your logo, change a headline, and link it to your website.</p> <p style="text-align:start;">What's more, the Help Center is visible for search engines, so it will bring new traffic to your website.</p> <h2 style="text-align:start;"></h2> <h2 style="text-align:left;">LiveChat Help Widget</h2> <ul> <li>The help widget for LiveChat displays your help articles right in the LiveChat app, so agents can easily access them when chatting with customers.</li> </ul> <img src="https://cdn.livechat-static.com/api/file/kb/file/10036400/7e219c3bdc-359ee7467c1701c813c0.png" alt="undefined" style="float:none;height: undefined;width: undefined"/> <p>The internal search, and add to reply button, will speed up the chat resolution and save time on switching the tabs.</p> <h2 style="text-align:start;"></h2> <h2 style="text-align:left;">Is it a free LiveChat extension?</h2> <p style="text-align:start;">We offer a 14-day trial of the KnowledgeBase plan.</p> <p style="text-align:start;">The KnowledgeBase plan includes:</p> <ul> <li>Public Help Center,</li> <li>Internal Help Center,</li> <li>Help Center Customization,</li> <li>'Add to Reply' buttons,</li> <li>Help Center Feedback Module,</li> <li>Insights section,</li> <li>Help Center in Chat Window.</li> </ul> <p style="text-align:left;"></p> </article></main></div><div class="sc-jGFknz kALDkH"><span class="sc-bPNYWC gksUJY">Was this article helpful?</span><div class="sc-fWYGfq eJNqmy"><button class="sc-eDnVMP hCNkkG"><div class="sc-gKHVLF llQHzx"><div class="sc-jSwlEQ itagjd"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="tabler-icon tabler-icon-thumb-up-filled"><path d="M13 3a3 3 0 0 1 2.995 2.824l.005 .176v4h2a3 3 0 0 1 2.98 2.65l.015 .174l.005 .176l-.02 .196l-1.006 5.032c-.381 1.626 -1.502 2.796 -2.81 2.78l-.164 -.008h-8a1 1 0 0 1 -.993 -.883l-.007 -.117l.001 -9.536a1 1 0 0 1 .5 -.865a2.998 2.998 0 0 0 1.492 -2.397l.007 -.202v-1a3 3 0 0 1 3 -3z" fill="currentColor" stroke-width="0"></path><path d="M5 10a1 1 0 0 1 .993 .883l.007 .117v9a1 1 0 0 1 -.883 .993l-.117 .007h-1a2 2 0 0 1 -1.995 -1.85l-.005 -.15v-7a2 2 0 0 1 1.85 -1.995l.15 -.005h1z" fill="currentColor" stroke-width="0"></path></svg></div>Yes</div></button><button class="sc-eDnVMP hCNkkG"><div class="sc-gKHVLF llQHzx"><div class="sc-jSwlEQ itagjd"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="tabler-icon tabler-icon-thumb-down-filled"><path d="M13 21.008a3 3 0 0 0 2.995 -2.823l.005 -.177v-4h2a3 3 0 0 0 2.98 -2.65l.015 -.173l.005 -.177l-.02 -.196l-1.006 -5.032c-.381 -1.625 -1.502 -2.796 -2.81 -2.78l-.164 .008h-8a1 1 0 0 0 -.993 .884l-.007 .116l.001 9.536a1 1 0 0 0 .5 .866a2.998 2.998 0 0 1 1.492 2.396l.007 .202v1a3 3 0 0 0 3 3z" fill="currentColor" stroke-width="0"></path><path d="M5 14.008a1 1 0 0 0 .993 -.883l.007 -.117v-9a1 1 0 0 0 -.883 -.993l-.117 -.007h-1a2 2 0 0 0 -1.995 1.852l-.005 .15v7a2 2 0 0 0 1.85 1.994l.15 .005h1z" fill="currentColor" stroke-width="0"></path></svg></div>No</div></button></div></div></div><footer class="sc-bTLJel gqcXXY"><a target="_blank" class="sc-dkjKgF xpcCN sc-kIuKII cIGqhy" 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frameBorder=\"0\"\u003e\u003c/iframe\u003e\n\u003cp\u003eWith the KnowledgeBase you get:\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003ethe internal Help widget to display help articles directly in LiveChat\u0026nbsp;\u003c/li\u003e\n\u003cli\u003epublic Help Center your customers can use to help themselves.\u0026nbsp;\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 style=\"text-align:start;\"\u003e\u003c/h2\u003e\n\u003ch2 style=\"text-align:left;\"\u003ePublic Help Center\u003c/h2\u003e\n\u003cp style=\"text-align:start;\"\u003eHelp Center opens a new support channel for your customers. It's super helpful when agents are not around, or if they are overloaded with support requests. It's a go-to place for customers to search your help content and find answers to their queries.\u0026nbsp;\u003c/p\u003e\n\u003cimg src=\"https://cdn.livechat-files.com/api/file/kb/file/10036400/aed36e6d3a-89a0bafd53f25db83b18.png\" alt=\"undefined\" style=\"float:none;height: undefined;width: undefined\"/\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cp\u003eYou can customize the Help Center so it matches your brand. \u003ca href=\"https://app.knowledgebase.ai/site\" target=\"_blank\"\u003eGo here\u003c/a\u003e to choose brand colors, add your logo, change a headline, and link it to your website.\u003c/p\u003e\n\u003cp style=\"text-align:start;\"\u003eWhat's more, the Help Center is visible for search engines, so it will bring new traffic to your website.\u003c/p\u003e\n\u003ch2 style=\"text-align:start;\"\u003e\u003c/h2\u003e\n\u003ch2 style=\"text-align:left;\"\u003eLiveChat Help Widget\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eThe help widget for LiveChat displays your help articles right in the LiveChat app, so agents can easily access them when chatting with customers.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cimg src=\"https://cdn.livechat-static.com/api/file/kb/file/10036400/7e219c3bdc-359ee7467c1701c813c0.png\" alt=\"undefined\" style=\"float:none;height: undefined;width: undefined\"/\u003e\n\u003cp\u003eThe internal search, and add to reply button, will speed up the chat resolution and save time on switching the tabs.\u003c/p\u003e\n\u003ch2 style=\"text-align:start;\"\u003e\u003c/h2\u003e\n\u003ch2 style=\"text-align:left;\"\u003eIs it a free LiveChat extension?\u003c/h2\u003e\n\u003cp style=\"text-align:start;\"\u003eWe offer a 14-day trial of the KnowledgeBase plan.\u003c/p\u003e\n\u003cp style=\"text-align:start;\"\u003eThe KnowledgeBase plan includes:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003ePublic Help Center,\u003c/li\u003e\n\u003cli\u003eInternal Help Center,\u003c/li\u003e\n\u003cli\u003eHelp Center Customization,\u003c/li\u003e\n\u003cli\u003e'Add to Reply' buttons,\u003c/li\u003e\n\u003cli\u003eHelp Center Feedback Module,\u003c/li\u003e\n\u003cli\u003eInsights section,\u003c/li\u003e\n\u003cli\u003eHelp Center in Chat Window.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp style=\"text-align:left;\"\u003e\u003c/p\u003e\n","slug":"whats-knowledgebase","plainText":"KnowledgeBase is an app to collect and manage all your know-how and use it to support your agents and customers at the same time.\n \nWith the KnowledgeBase you get: \nthe internal Help widget to display help articles directly in LiveChat \npublic Help Center your customers can use to help themselves. \n\nPublic Help Center\nHelp Center opens a new support channel for your customers. It's super helpful when agents are not around, or if they are overloaded with support requests. It's a go-to place for customers to search your help content and find answers to their queries. \n \n\nYou can customize the Help Center so it matches your brand. Go here to choose brand colors, add your logo, change a headline, and link it to your website.\nWhat's more, the Help Center is visible for search engines, so it will bring new traffic to your website.\n\nLiveChat Help Widget\nThe help widget for LiveChat displays your help articles right in the LiveChat app, so agents can easily access them when chatting with customers.\n \nThe internal search, and add to reply button, will speed up the chat resolution and save time on switching the tabs.\n\nIs it a free LiveChat extension?\nWe offer a 14-day trial of the KnowledgeBase plan.\nThe KnowledgeBase plan includes:\nPublic Help Center,\nInternal Help Center,\nHelp Center Customization,\n'Add to Reply' buttons,\nHelp Center Feedback Module,\nInsights section,\nHelp Center in Chat Window.\n","title":"What's KnowledgeBase?","id":"63cfdb0b12cdeee8af754f8b","topicId":"63cfdb0b12cdeee8af754f79","updatedAt":1698146580051,"seo":{"metaTitle":null,"metaDescription":null,"indexingEnabled":true}},"customization":{"host":"knowledgebase.kb.help","language":"en-US","customDomain":"help.knowledgebase.ai","headerBackgroundColor":"#9146ff","headerTextColor":"#FFFFFF","logo":"https://cdn.livechat-files.com/api/file/kb/file/10036400/e0be07b7c2-562e3c1dfa9e115905c7.png","headline":"Hey, what answers do you need?","homepage":"https://knowledgebase.com","company":"KnowledgeBase","faviconUrl":"https://cdn.livechat-static.com/api/file/kb/file/10036400/285e3b42a4-a9cd5a6a53b0a1ebe73a.png","socialMediaImage":"https://cdn.livechat-files.com/api/file/kb/file/10036400/dfc0b7e61e-cf5d0b8a4469e52cc742.png","customLink":null,"customLinkLabel":null,"disableIndexing":false,"backgroundImage":"https://cdn.livechat-static.com/api/file/kb/file/13174731/4803856d9c-de53c1837cf94dbd496e.png","backgroundImageDarkening":false,"overriddenBaseURL":"www.knowledgebase.com/help/","hidePoweredByKnowledgeBaseFooter":false,"enableMostPopularArticles":false,"enableQuickAnswer":true,"integrations":{"googleTrackingPixel":null,"metaTrackingPixel":null,"googleAnalyticsTrackingId":"G-RB4846V4JR"},"seo":{"metaTitle":null,"metaDescription":null,"indexingEnabled":true}},"articleTopic":{"id":"63cfdb0b12cdeee8af754f79","name":"General","slug":"general","articles":[{"id":"63cfdb0b12cdeee8af754f84","slug":"frequently-asked-questions","title":"Frequently Asked Questions"},{"id":"63cfdb0b12cdeee8af754f89","slug":"using-the-insights-section","title":"Using the Insights section"},{"id":"63cfdb0b12cdeee8af754f8b","slug":"whats-knowledgebase","title":"What's KnowledgeBase?"}]},"isPasswordProtected":false,"liveChatLicenseId":null},"apiUrl":"https://api.knowledgebase.ai","workspaceId":"63cfb5b74365d366360361d6","licenseId":"10036400","isHomePage":false,"isPageNotFound":false,"environment":"production","isDev":false,"isSsr":false,"__N_SSG":true},"page":"/[contentSlug]","query":{"contentSlug":"whats-knowledgebase"},"buildId":"fvhEX9Vuo4FAC3DXZ1dfW","assetPrefix":"/help","isFallback":false,"gsp":true,"appGip":true,"scriptLoader":[]}</script></body></html>