Nonpayment | Emory University

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class="breadcrumb-item"><a href="index.html">Policies</a></li><li aria-current="page" class="active breadcrumb-item"><span>Nonpayment</span></li></ol></nav><section aria-labelledby="sidebarPage" class="section"><div class="container"><div class="row"><div class="col-md-8"><h1 id="sidebarPage">Nonpayment</h1><hr class="divider-ornamental"/><div class="wysiwyg"><h2>Cancellation</h2><p><span><div class="imported-block pull-right float-sm-end float-sm-right ml-sm-3 ms-sm-3 mt-0 mb-4" style="width:25%"><span class="anchor" id="anchor-finance-charges"><div class="alert alert-info"><div class="h5 " id="finance-charges">Finance Charges</div><div class=""><div class="wysiwyg"><p class="wysiwyg-auto-added"><span>Emory charges a monthly finance charge of 1.5% on all past-due balances.</span></p><div class="clearfix"></div></div></div></div></span></div>Students who do not pay their account balance, or enroll in a payment plan, by the published deadline each semester may be subject to schedule cancellation. If this occurs, the student will be dropped from all courses and will no longer have access to course materials via Canvas or other services. Students may get reinstated by contacting the Student Accounts and Billing Office to bring their account current, depending on the timeframe in which payment is received. Students are encouraged to settle their balances prior to cancellation to avoid any disruption in their courses.</span></p><h2><span>Holds</span></h2><p><span>When a student has an overdue balance, an indicator is placed on the student’s account. Holds can be viewed under the Tasks tile in OPUS. The most common holds used by Student Accounts and Billing Office are:</span></p><ul class="list-unordered"><li><span><strong><div class="imported-block pull-right float-sm-end float-sm-right ml-sm-3 ms-sm-3 mt-0 mb-4" style="width:auto"><div class="image-with-caption"><img alt="" class="img-responsive img-fluid" src="../_includes/images/sections/tasks.png"/></div></div>Registration/Enrollment Holds</strong>: Prevents the student from registering for a future term or making changes to current enrollment</span></li><li><span><strong>Diploma Holds</strong>: For graduating students with an outstanding balance; prevents the student from obtaining their diploma upon graduation</span></li></ul><h2><span>Collections</span></h2><p><span>At the close of each semester, Emory will send any past-due balance to our billing servicer, Heartland/ECSI, which will continue to attempt to collect the balance. If payment is not received, the student’s account may be transferred to external collection agencies where additional fees will apply. Balances also may be reported to a credit bureau. </span></p><div class="imported-block " style="width:auto"><span class="anchor" id="anchor-note"><div class="alert alert-info"><div class="h5 " id="note">Note:</div><div class=""><div class="wysiwyg"> If you believe an outstanding balance is an error, please <a href="../contact/index.html">contact us</a> to discuss. Please do not ignore our balance notifications. Doing so may result in accrued fees, negative credit reporting, and outside collection activity.<span></span><div class="clearfix"></div></div></div></div></span></div><div class="clearfix"></div></div></div><div class="col-md-4 col-lg-3 offset-lg-1"><aside class="sidebar"><ul class="subnav subnav-level-0 " id="subnav"> <li class="subnav-heading" id="subnav-heading"><a aria-describedby="subnav-heading" href="index.html">Policies</a></li> <li><a aria-describedby="subnav-heading" href="withdrawal-adjustments.html">Withdrawal Adjustments</a></li> <li class="current current-page "><a aria-describedby="subnav-heading" href="nonpayment.html">Nonpayment</a></li></ul></aside></div></div></div></section></div></main><footer><div id="before-footer"></div><div id="footer"><a class="sr-only sr-only-focusable sr-only-focusable--back" href="#main">Back to main content</a><a class="sr-only sr-only-focusable sr-only-focusable--back" href="#top">Back to top</a><div class="site-footer" id="siteFooter"><div class="site-footer__ribbons" role="presentation"><div class="site-footer__ribbons-fold"><span></span></div><div class="site-footer__ribbons-yellow"></div><div class="site-footer__ribbons-blue"></div></div><a class="emory-logo" href="https://www.emory.edu"><img alt="Emory University home" class="site-footer__eu-logo-footer" src="https://template.emory.edu/sites/standard-BS4-template/public/_includes/images/eu-logo-footer.svg"/></a><div class="site-footer__content"><div class="container"><div class="row flex-sm-row-reverse "><div class="site-footer__menus col-lg-6 mb-4"><div class="row"><div class="col-12 col-sm-12"><ul aria-label="Affiliated Offices" class="nav flex-column aria-label"><li class="nav-item"><a class="nav-link" href="https://studentaid.emory.edu" target="_self"> Office of Financial Aid </a></li><li class="nav-item"><a class="nav-link" href="https://apply.emory.edu/index.html" target="_self"> Office of Undergraduate Admission </a></li><li class="nav-item"><a class="nav-link" href="https://registrar.emory.edu/" target="_self"> Office of the Registrar </a></li><li class="nav-item"><a class="nav-link" href="https://housing.emory.edu/" target="_self"> Residence Life and Housing Operations </a></li><li class="nav-item"><a class="nav-link" href="https://dining.emory.edu/" target="_self"> Emory Dining </a></li><li class="nav-item"><a class="nav-link" href="https://campuslife.emory.edu/" target="_self"> Campus Life </a></li></ul></div></div></div><div class="col-12 col-lg-6 mb-4"><img alt="" class="img-fluid mb-5 mr-lg-5" src="../_includes/images/site-wide/eu_studentaccountbilloffice_hz_rv.png"/><address><div class="wysiwyg"><p><strong>Available by Appointment Only</strong><br/> Monday鈥揊riday, 9:00 a.m. to 4:00 p.m. <br/> 101 B. 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