Pre-orders for Microsoft Store

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data-m='{"cN":"More_Entertainment_PC_Game_Pass_cont","cT":"Container","id":"c4c12c2c1c9c2m1r1a1","sN":4,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_60" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/pc-game-pass/cfq7ttc0kgq8?icid=CNavAllPCGamePass" data-m='{"cN":"GlobalNav_More_Entertainment_PC_Game_Pass_nav","id":"n1c4c12c2c1c9c2m1r1a1","sN":1,"aN":"c4c12c2c1c9c2m1r1a1"}'>PC Game Pass</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_XboxGames_cont","cT":"Container","id":"c5c12c2c1c9c2m1r1a1","sN":5,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_61" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xboxgames?icid=CNavGamesXboxGames" data-m='{"cN":"GlobalNav_More_Entertainment_XboxGames_nav","id":"n1c5c12c2c1c9c2m1r1a1","sN":1,"aN":"c5c12c2c1c9c2m1r1a1"}'>Xbox games</a> </li> <li class="js-nav-menu single-link" 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href="/en-us/account-billing/information-on-average-monthly-active-recipients-of-service-in-the-european-union-0515c3e5-e0c9-4471-9e11-cdbe2bb2f4c3">Consumer and Regulatory Information</a> </div> <ul class="supLeftNavArticles"> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="11" href="/en-us/account-billing/information-on-average-monthly-active-recipients-of-service-in-the-european-union-0515c3e5-e0c9-4471-9e11-cdbe2bb2f4c3">Consumer and Regulatory Information</a> </li> </ul> </div> </div> <main id="supArticleContent" class="col-3-5 supLeftNavArticleContent" data-bi-area="content" tabindex="-1"> <header class="ocpArticleTitleSection" aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">Pre-orders for Microsoft Store</h1> </header> <section class="supAppliesToSection" ms.cmpgrp="applies_to" aria-label="Products this article applies to" dir="ltr"> <div id="supAppliesToTableContainer"> <details id="supAppliesToList"><summary aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="contentToggle">Applies To</summary><span class="appliesToItem">Microsoft Store</span> </details> </div> </section> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"><section class="ocpIntroduction"> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note:聽</b>If you're looking for solutions to Windows Update problems, see聽<a href="/en-us/topic/351b09cf-ca34-1865-8b57-85c193ca3a6a" class="ocpArticleLink" data-bi-type="anchor">Fix Windows Update issues</a>.</p> </div> <p>You can pre-order some Microsoft Store items that aren鈥檛 yet available.聽To do so, you must聽have a聽payment option聽such as聽a credit card on file in your Microsoft account, or enough money in the account to cover the purchase. </p> <p>If you are using money in your Microsoft account, we recommend you聽keep a credit card on file as a payment backup. If your account falls below the total cost of the pre-order, the payment backup will cover the difference up to 100%.聽</p> <p>Click an option below for more info about how our pre-order processes work:</p> </section><div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ET-button" aria-controls="ID0ET-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">When we charge you for聽a pre-order</div></button></h2> <div class="ocpebw" id="ID0ET-panel" aria-labelledby="ID0ET-button" role="region"> <div class="ocpExpandoBody"> <p> <b class="ocpLegacyBold">For digital downloads</b> </p> <p>If you use money in your Microsoft account, we'll charge you right away. If you use any other payment option, including payment backup, we may charge you up to 10 days before the release date.聽 For more info, see聽<a href="https://support.xbox.com/help/subscriptions-billing/buy-games-apps/buying-digital-game-faq" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Buying digital games on Xbox One FAQ</a>.</p> <p> <b class="ocpLegacyBold">For items we ship to you</b> </p> <p>If you use money in your Microsoft account, we'll charge you right away. If you use any other payment option, including payment backup, we'll charge you when聽the聽item聽ships.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ER-button" aria-controls="ID0ER-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Change your payment info or how聽you pay</div></button></h2> <div class="ocpebw" id="ID0ER-panel" aria-labelledby="ID0ER-button" role="region"> <div class="ocpExpandoBody"> <p>You can change how you pay for your pre-order or update your payment info (like your credit card expiration date) any time before the pre-order is billed.聽</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Sign in to <a href="https://account.microsoft.com/orders" target="_blank" class="ocpExternalLink" data-bi-type="anchor">account.microsoft.com/orders</a> with your Microsoft account.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>In Order history, find the pre-order and select <b class="ocpLegacyBold">Change how you pay</b>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Choose a different payment option, or add a new one.</p> <meta itemprop="position" content="3"> </li> </ol> <p>You can also check the pre-order release date聽and status under <b class="ocpLegacyBold">Details</b>.聽</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EP-button" aria-controls="ID0EP-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Cancel a pre-order</div></button></h2> <div class="ocpebw" id="ID0EP-panel" aria-labelledby="ID0EP-button" role="region"> <div class="ocpExpandoBody"> <p>You can cancel any pre-order online.</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Sign in to your <a href="https://account.microsoft.com/billing/orders" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Order history</a> with your Microsoft account and look for the pre-order.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpLegacyBold">Cancel</b> and follow the instructions on the screen.</p> <meta itemprop="position" content="2"> </li> </ol> <p>To learn more聽about how to cancel an聽order or pre-order, see聽<a href="/en-us/account-billing/cancel-an-order-or-pre-order-from-microsoft-store-561caa4c-c513-701a-07cb-b16812cb1b1b" class="ocpArticleLink" data-bi-type="anchor">Cancel an order or pre-order from Microsoft Store</a>.</p> <p>If you cancel聽a pre-order after it's billed but before it's released, we'll process it as a refund. To find out about the status of your refund, see聽<a href="/en-us/account-billing/get-the-status-of-your-return-or-refund-939bf452-c95b-1846-5790-0c1768e4cae9" class="ocpArticleLink" data-bi-type="anchor">Get the status of your return and refund from Microsoft Store</a>.</p> <p>To learn more about how to request a refund, see聽<a href="/en-us/account-billing/returning-items-you-bought-from-microsoft-for-exchange-or-refund-81629012-aa4f-f48b-2394-8596f415072b" class="ocpArticleLink" data-bi-type="anchor">Returning items you bought from Microsoft Store for exchange or refund</a>.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EN-button" aria-controls="ID0EN-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Problems authorizing your payment for the pre-order</div></button></h2> <div class="ocpebw" id="ID0EN-panel" aria-labelledby="ID0EN-button" role="region"> <div class="ocpExpandoBody"> <p>If you get a notice that we tried to collect payment for your pre-order and it didn't work, follow the steps in the message you received, or as shown here.</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Sign in to <a href="https://account.microsoft.com/orders" target="_blank" class="ocpExternalLink" data-bi-type="anchor">account.microsoft.com/orders</a> with your Microsoft account.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>In Order history, find the pre-order and select <b class="ocpLegacyBold">Change how you pay</b>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Choose a different payment option or add a new one.</p> <meta itemprop="position" content="3"> </li> </ol> <p>If you don鈥檛 have another way to pay, we鈥檒l try to charge your current payment option聽two more times before the pre-order launches. If we still can't collect payment, your pre-order will be cancelled. 聽</p> <p>To learn more about your account or unexpected charges see <a href="https://support.microsoft.com/hub/4294457" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Microsoft account help</a> and <a href="/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93" class="ocpArticleLink" data-bi-type="anchor">Microsoft charges on your credit card</a>.聽</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EL-button" aria-controls="ID0EL-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">The pre-order product聽requires a more recent version of Windows 10</div></button></h2> <div class="ocpebw" id="ID0EL-panel" aria-labelledby="ID0EL-button" role="region"> <div class="ocpExpandoBody"> <p>Update your PC to the latest version of Windows 10.</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpLegacyBold">Start </b><span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span>聽> <b class="ocpLegacyBold">Settings </b><span class="icon-mdl2 icon-settings" aria-hidden="true"></span>聽> <b class="ocpLegacyBold">Update & Security </b><span class="icon-mdl2 icon-sync" aria-hidden="true"></span>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>On the Windows Update tab, select <b class="ocpLegacyBold">Check for updates</b>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>If there are updates, install them.</p> <meta itemprop="position" content="3"> </li> </ol> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJ-button" aria-controls="ID0EJ-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Your game or app doesn't appear in My games & apps</div></button></h2> <div class="ocpebw" id="ID0EJ-panel" aria-labelledby="ID0EJ-button" role="region"> <div class="ocpExpandoBody"> <p>If the item has been released, but you don't see it in My games & apps, try the following:</p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Go to the game page in Microsoft Store . If the button that is聽normally labeled as <b class="ocpLegacyBold">Buy </b>is now <b class="ocpLegacyBold">Install</b>, select it to install your item.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Check <a href="https://account.microsoft.com/orders" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Order history</a> to see if the order went through. If it did and you still can't find your item, <a href="/en-us/account-billing/help-with-microsoft-store-purchases-4f615f2a-6bbd-fd69-6695-ae213d63eef0" class="ocpArticleLink" data-bi-type="anchor">contact Microsoft Store support</a>.</p> <meta itemprop="position" content="2"> </li> </ul> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EH-button" aria-controls="ID0EH-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Track your order</div></button></h2> <div class="ocpebw" id="ID0EH-panel" aria-labelledby="ID0EH-button" role="region"> <div class="ocpExpandoBody"> <p>If you'd like to see when your package will be delivered, you can <a href="/en-us/account-billing/track-your-order-from-microsoft-store-8ddff661-5589-ff42-d709-c2e32414be5e" class="ocpArticleLink" data-bi-type="anchor">Track your order from Microsoft Store</a>.</p> </div> </div> </div><section aria-labelledby="" class="ocpSection"> <p> <b class="ocpLegacyBold">Pre-order price guarantee</b> </p> <p>The advertised price for pre-order items may increase or decrease before the date the product is released to the public. However, you鈥檒l only be charged the lowest price offered between the time you place your pre-order and the date the product is released to the public. </p> <p>The pre-order price guarantee only applies to physical pre-order items and prices offered聽at Microsoft Store. It does not apply to digital items from Microsoft Store, or to items and prices advertised by other sellers, prices inclusive of taxes or shipping charges, or typographical errors. </p> <p>For pre-order offers based on an estimated price instead of the official price, the pre-order price guarantee only applies to and will be based on the official price for the item when announced.</p> <p>聽</p> </section><section aria-labelledby="ID0EDD" class="ocpSection"> <h2 id="ID0EDD" class="">Need more help?</h2> <p> <b class="ocpUI">Contact Support</b> </p> <p>For pre-sales support, or issues with purchasing,聽<a href="/en-us/account-billing/help-with-microsoft-store-purchases-4f615f2a-6bbd-fd69-6695-ae213d63eef0" class="ocpArticleLink" data-bi-type="anchor">contact Sales support</a>.</p> <p></p> <p></p> </section></article> <div class="ocArticleFooterShareContainer"> <div class="ocArticleFooterShareLinksWrapper" data-bi-area="share"> <a id="ocFacebookButton" class="ocShareButton" target="_blank" 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