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class="content-sidebar-wrap"><main class="content" id="genesis-content"><div class = "image-header"><span class="caption"></span></div><h1 class="page-title">Helpdesk</h1><div id = 'main-content'> <p>The <abbr title="Instructional and Research Information Systems">IRIS</abbr> Helpdesk is the central point of computer support within the department. Their office is located in <strong>395 Cory Hall</strong> and and staffed primarily by students employed by IRIS.</p> <p>If you鈥檙e having problems, feel free to <a href="/get-help">contact Helpdesk</a> by e-mail, phone, or dropping by in person.</p> <p>While their primary purpose is to help you solve any computing problems you might have, the helpdesk also:</p> <ul class="wp-block-list"><li>Helps you find the right person to answer your questions if they are unable to.</li><li>Maintains聽<a href="/faq/">online documentation</a>.</li><li>Maintains a recorded message at +1 510 642-7777 in the event of any significant computing infrastructure problems.</li><li>Keeps an聽<a href="/helpdesk/helpdesk-loans/">inventory of software</a>聽to loan out to users with full research accounts for up to one week.</li><li>Offers聽<a href="/helpdesk/helpdesk-sales/">certain items for sale</a>聽to the IRIS community, such as network switches and ethernet cables.</li></ul> <p>It is worth noting that the helpdesk does not provide system administration support for computers. However, if you are interested in this level of support, <a href="http://cusg.eecs.berkeley.edu/">CUSG</a> fits the bill nicely and would be happy to discuss your needs with you.</p> </div></main><aside class="sidebar sidebar-primary widget-area" role="complementary" aria-label="Primary Sidebar" itemscope itemtype="https://schema.org/WPSideBar" id="genesis-sidebar-primary"><h2 class="genesis-sidebar-title screen-reader-text">Primary Sidebar</h2><section id="iris_svc_status_widget-3" class="widget iris_svc_status_widget"><div class="widget-wrap"><h3 class="widgettitle widget-title">IRIS Service Status</h3> <a href="/category/news/ongoing/"><img src="/wp-content/uploads/2022/02/green.png" alt="Green" width=70% /></a> <br />We have 0 Active Incidents, and 0 Scheduled Maintenances noted.</div></section> <section id="ist_svc_status_widget-3" class="widget ist_svc_status_widget"><div class="widget-wrap"><h3 class="widgettitle widget-title">IST Service Status</h3> Outages to campus services are listed at <a href="https://berkeley.statusdashboard.com/">berkeley.statusdashboard.com</a>. <br /></div></section> </aside></div></div><footer class="site-footer use-image" itemscope itemtype="https://schema.org/WPFooter"><div class="wrap"><nav aria-label="Footer" class="nav-footer"><div class="wrap"><ul id="menu-footer" class="menu genesis-nav-menu menu-footer"><li id="menu-item-2596" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2596"><a href="https://iris.eecs.berkeley.edu/about/" itemprop="url"><span itemprop="name">About</span></a></li> <li id="menu-item-2534" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2534"><a href="https://iris.eecs.berkeley.edu/get-help/" itemprop="url"><span itemprop="name">Contact</span></a></li> </ul></div></nav> <div id = "legal"> <ul id = "legal-links"> <li><a href="/privacy/" itemprop="url"><span itemprop="name">Privacy</span></a></li><li><a href="https://dac.berkeley.edu/web-accessibility" itemprop="url"><span itemprop="name">Accessibility</span></a></li><li><a href="https://ophd.berkeley.edu/policies-and-procedures/nondiscrimination-policy-statement" itemprop="url"><span itemprop="name">Nondiscrimination</span></a></li> </ul> </div> <p>© 2022–2025 UC Regents聽 |聽 <a href="https://iris.eecs.berkeley.edu/wp-login.php">Log in</a></p> </div></footer></div> <script> jQuery(function($){ }); 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