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class="jsx-27f84a20f81f6ce9 my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_13fce5f078" href="#h_13fce5f078" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_b93c7ede64" href="#h_b93c7ede64" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-2" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_301d4e7e65" href="#h_301d4e7e65" data-testid="toc-link-2" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-3" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_aa1c729bde" href="#h_aa1c729bde" data-testid="toc-link-3" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-4" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_6d0bc1a852" href="#h_6d0bc1a852" data-testid="toc-link-4" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-5" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_d4093141b8" href="#h_d4093141b8" data-testid="toc-link-5" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-6" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_33ed454217" href="#h_33ed454217" data-testid="toc-link-6" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-7" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_880f654357" href="#h_880f654357" data-testid="toc-link-7" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-8" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_ca14532c1a" href="#h_ca14532c1a" data-testid="toc-link-8" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-9" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_f652122292" href="#h_f652122292" data-testid="toc-link-9" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="relative z-3 w-full lg:max-w-160 "><div class="flex pb-6 max-md:pb-2 lg:max-w-160"><div class="flex flex-wrap items-baseline pb-4 text-base"><a href="/en/" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color">All Collections</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="http://support.influence.io/en/collections/9162974-customers" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-0">Customers</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><div class="text-body-secondary-color">Customers</div></div></div><div class=""><div class="article intercom-force-break"><div class="mb-10 max-lg:mb-6"><div class="flex flex-col gap-4"><div class="flex flex-col"><header class="mb-1 font-primary text-2xl font-bold leading-10 text-body-primary-color">Customers</header><div class="text-md font-normal leading-normal text-body-secondary-color"><p>Utilising the Customers functionality within Influence.io</p></div></div><div class="avatar"><div class="avatar__photo"><img width="24" height="24" src="https://static.intercomassets.com/avatars/3669480/square_128/31F0631C-A660-4037-9198-1E51657D48DA-1721313503.jpg" alt="Mollie Herbert avatar" class="inline-flex items-center justify-center rounded-full bg-primary text-lg font-bold leading-6 text-primary-text shadow-solid-2 shadow-body-bg [&:nth-child(n+2)]:hidden lg:[&:nth-child(n+2)]:inline-flex h-8 w-8 sm:h-9 sm:w-9"/></div><div class="avatar__info -mt-0.5 text-base"><span class="text-body-secondary-color"><div>Written by <span>Mollie Herbert</span></div> Updated over 2 months ago</span></div></div></div></div><div class="jsx-ef86202475c6562f flex-col"><div class="jsx-ef86202475c6562f mb-7 ml-0 text-md max-messenger:mb-6 lg:hidden"><div class="jsx-27f84a20f81f6ce9 table-of-contents max-h-[calc(100vh-96px)] overflow-y-auto rounded-2xl text-body-primary-color hover:text-primary max-lg:border max-lg:border-solid max-lg:border-body-border max-lg:shadow-solid-1"><div data-testid="toc-dropdown" class="jsx-27f84a20f81f6ce9 hidden cursor-pointer justify-between border-b max-lg:flex max-lg:flex-row max-lg:border-x-0 max-lg:border-t-0 max-lg:border-solid max-lg:border-b-body-border border-b-0"><div class="jsx-27f84a20f81f6ce9 my-2 max-lg:pl-4">Table of contents</div><div class="jsx-27f84a20f81f6ce9 "><svg class="ml-2 mr-4 mt-3 transition-transform" transform="" width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.93353 5.93451C4.24595 5.62209 4.75248 5.62209 5.0649 5.93451L7.99922 8.86882L10.9335 5.93451C11.246 5.62209 11.7525 5.62209 12.0649 5.93451C12.3773 6.24693 12.3773 6.75346 12.0649 7.06588L8.5649 10.5659C8.25249 10.8783 7.74595 10.8783 7.43353 10.5659L3.93353 7.06588C3.62111 6.75346 3.62111 6.24693 3.93353 5.93451Z" fill="currentColor"></path></svg></div></div><div data-testid="toc-body" class="jsx-27f84a20f81f6ce9 hidden my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_13fce5f078" href="#h_13fce5f078" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_b93c7ede64" href="#h_b93c7ede64" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-2" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_301d4e7e65" href="#h_301d4e7e65" data-testid="toc-link-2" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-3" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_aa1c729bde" href="#h_aa1c729bde" data-testid="toc-link-3" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-4" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_6d0bc1a852" href="#h_6d0bc1a852" data-testid="toc-link-4" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-5" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_d4093141b8" href="#h_d4093141b8" data-testid="toc-link-5" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-6" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_33ed454217" href="#h_33ed454217" data-testid="toc-link-6" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-7" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_880f654357" href="#h_880f654357" data-testid="toc-link-7" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-8" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_ca14532c1a" href="#h_ca14532c1a" data-testid="toc-link-8" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-9" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_f652122292" href="#h_f652122292" data-testid="toc-link-9" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="jsx-ef86202475c6562f article_body"><article class="jsx-ef86202475c6562f "><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_13fce5f078">Introduction 📖</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The customers tab will provide an overview of the many customers who have purchased from your store. Here you'll be able to identify how many points, referrals and when they joined among many other details!</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_b93c7ede64">Requirements</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>✅ An active Influence.io account</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_301d4e7e65">Navigation 📍</h1></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Head to <b>Customers</b> on the left of your dashboard.</p></div></li></ul></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/1003150445/a890a9a1f68e2689fd21ba10/Mar-26-2024+16-08-27.gif?expires=1733102100&signature=27cf23fcaef6a594ee6d4caecd86a84dad0dc537e6aa80154b6e10f50496815a&req=dSAnFch7nYVbXPMW1HO4zeqxyMx1NJaxXBthuhoHCwPDK260Y6fBbr0F0Psn%0AIIdjDWIAX%2FrH8yPvmhA%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1003150445/a890a9a1f68e2689fd21ba10/Mar-26-2024+16-08-27.gif?expires=1733102100&signature=27cf23fcaef6a594ee6d4caecd86a84dad0dc537e6aa80154b6e10f50496815a&req=dSAnFch7nYVbXPMW1HO4zeqxyMx1NJaxXBthuhoHCwPDK260Y6fBbr0F0Psn%0AIIdjDWIAX%2FrH8yPvmhA%3D%0A"/></a></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_aa1c729bde">Instructions ⚙️</h1></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_6d0bc1a852">Customer Database</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The customer's tab acts as a tool for searching and identifying high profile, and advocates for your brand. Within the customers tab, you can:</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Sort by 🗂</b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Newest/Oldest in Influence.io first.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Points balance Ascending/Descending.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Shopify Created Newest/Oldest first.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Referral Count Ascending/Descending.</p></div></li></ul></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Account Status 👤</b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Member</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Guest</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Excluded</p></div></li></ul></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Points Balance ⚖️</b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Is equal to</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Greater than</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Is less than</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Is between</p></div></li></ul></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Once filtered, you can use the <b>Export Customers </b>button to export these customers for whatever need you may see fit. An example would be to export your customer who have earned more than 1000 points, as these can be seen as 'VIP' customers.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/1003153126/74634440f82a22b25102e2ac/Mar-26-2024+16-10-19.gif?expires=1733102100&signature=209b03193a937a1dfc9f795d5ee0ba404ff9d529f3d8fb8aa5a2fdf236133ad3&req=dSAnFch7noBdX%2FMW1HO4zduPLUN22TTiuFL7WovEFZBBrbaOkRKmCWNQlVoX%0AWdLBIeU5g4tySYpsARI%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1003153126/74634440f82a22b25102e2ac/Mar-26-2024+16-10-19.gif?expires=1733102100&signature=209b03193a937a1dfc9f795d5ee0ba404ff9d529f3d8fb8aa5a2fdf236133ad3&req=dSAnFch7noBdX%2FMW1HO4zduPLUN22TTiuFL7WovEFZBBrbaOkRKmCWNQlVoX%0AWdLBIeU5g4tySYpsARI%3D%0A"/></a></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_d4093141b8">Individual Profiles</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Click on a customer to view an in-depth profile of their interactions with your business</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/1003156088/ee7fe0cd1244f15b1f67c70c/Mar-26-2024+16-12-33.gif?expires=1733102100&signature=66d4cd1aca6bc59422c7e796428136f5ff40a511794bfb4d4a6c16ce329656d1&req=dSAnFch7m4FXUfMW1HO4zSGp4p8iXebC5gv7o%2FrJIkXKGwAvpFrwmsp94AJK%0AWGj1Nk%2FkvwMRG0DTlmM%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1003156088/ee7fe0cd1244f15b1f67c70c/Mar-26-2024+16-12-33.gif?expires=1733102100&signature=66d4cd1aca6bc59422c7e796428136f5ff40a511794bfb4d4a6c16ce329656d1&req=dSAnFch7m4FXUfMW1HO4zSGp4p8iXebC5gv7o%2FrJIkXKGwAvpFrwmsp94AJK%0AWGj1Nk%2FkvwMRG0DTlmM%3D%0A"/></a></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_33ed454217">Point Expiry</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The date where your customers points will expire. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_880f654357">Adjust Balance ⚖️</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You can adjust customer points by entering a positive, or negative, point balance, and provide the reason for the action so you can keep track of why the points where adjusted. This will trigger the email</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/1003158582/23d3c2db53a7b2e8a97859b6/Mar-26-2024+16-14-25.gif?expires=1733102100&signature=2889bec21ea622ee8bc9d49ddf1c34958b315ef637eafcd5c7e04c54233276c8&req=dSAnFch7lYRXW%2FMW1HO4zZJpTGoasdKw3sODWxksaiu%2B1silKNCRueVjGOjY%0A%2B7phX1LMIk%2BMy4cSB%2Bo%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1003158582/23d3c2db53a7b2e8a97859b6/Mar-26-2024+16-14-25.gif?expires=1733102100&signature=2889bec21ea622ee8bc9d49ddf1c34958b315ef637eafcd5c7e04c54233276c8&req=dSAnFch7lYRXW%2FMW1HO4zZJpTGoasdKw3sODWxksaiu%2B1silKNCRueVjGOjY%0A%2B7phX1LMIk%2BMy4cSB%2Bo%3D%0A"/></a></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_ca14532c1a">Redeem Reward 💎</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You can manually award a customer a reward within the customer account. However, the rewards need to be setup within the Redeem Rules first.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/1003161368/d1572f8f325a22ed6ef89e8e/Mar-26-2024+16-16-13.gif?expires=1733102100&signature=c73cd9bcfee4fa5c159d8a79a8a16d7216b5fc2340c21dbdcdbe739c380247f7&req=dSAnFch4nIJZUfMW1HO4za3UsMxWPpVu83Iwm0OX%2BpyP55x%2BSw%2F921fW70zZ%0ArOAE0aNA1nlzk2OVws0%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1003161368/d1572f8f325a22ed6ef89e8e/Mar-26-2024+16-16-13.gif?expires=1733102100&signature=c73cd9bcfee4fa5c159d8a79a8a16d7216b5fc2340c21dbdcdbe739c380247f7&req=dSAnFch4nIJZUfMW1HO4za3UsMxWPpVu83Iwm0OX%2BpyP55x%2BSw%2F921fW70zZ%0ArOAE0aNA1nlzk2OVws0%3D%0A"/></a></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_f652122292">Loyalty Tier (Plus and above)</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>If you want to change a customers tier, regardless of their point value, you can update this within the customer page. The Loyalty Tiers need to be setup before you can adjust this.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/1003164744/745e49079994e7b26542a780/Mar-26-2024+16-18-27.gif?expires=1733102100&signature=ceeecdcf53faaa2673275404df373ee76a7e37ff2f7c0e27aedbaa1de5c254b0&req=dSAnFch4mYZbXfMW1HO4zRiVVechBRYGmubVIVOSmahZz7FqrOLysd9%2BPjD%2F%0AxaGtvOsp0Em%2FOkVqYM4%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1003164744/745e49079994e7b26542a780/Mar-26-2024+16-18-27.gif?expires=1733102100&signature=ceeecdcf53faaa2673275404df373ee76a7e37ff2f7c0e27aedbaa1de5c254b0&req=dSAnFch4mYZbXfMW1HO4zRiVVechBRYGmubVIVOSmahZz7FqrOLysd9%2BPjD%2F%0AxaGtvOsp0Em%2FOkVqYM4%3D%0A"/></a></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_b979b2935e"></h2></div><section class="jsx-62724fba150252e0 related_articles my-6"><hr class="jsx-62724fba150252e0 my-6 sm:my-8"/><div class="jsx-62724fba150252e0 mb-3 text-xl font-bold">Related Articles</div><section class="flex flex-col rounded-card border border-solid border-card-border bg-card-bg p-2 sm:p-3"><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="http://support.influence.io/en/articles/9184810-attentive-integration" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">Attentive Integration</span></div><div class="flex shrink-0 flex-col justify-center p-0"><svg class="block h-4 w-4 text-primary ltr:-rotate-90 rtl:rotate-90" fill="currentColor" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><path 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