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"target_url": "http://puzzmo.com/+/canada", "layout_section": "secondary-nav-list"}'title="Puzzmo (Leaving Canada.com)"class=header-list-item-link data-evt=click data-evt-typ=click href=http://puzzmo.com/+/canada/> Puzzmo </a></li><li><a data-evt-val='{"control_fields": {"mparticle": {"keys": {"click_source_type": "click_source_type", "anchor_text": "anchor_text", "target_url": "target_url", "layout_section": "layout_section"}, "mp_event_type": "Navigation", "extra_keys": ["click_vertical_position_percentage", "click_vertical_position_pixels"]}}, "click_source_type": "menu_item", "anchor_text": "Contests", "target_url": "https://o.canada.com/category/contests", "layout_section": "secondary-nav-list"}'class=header-list-item-link data-evt=click data-evt-typ=click href=/category/contests/> Contests </a></li><li><a data-evt-val='{"control_fields": {"mparticle": {"keys": {"click_source_type": "click_source_type", "anchor_text": "anchor_text", "target_url": "target_url", "layout_section": "layout_section"}, "mp_event_type": "Navigation", "extra_keys": ["click_vertical_position_percentage", "click_vertical_position_pixels"]}}, "click_source_type": "menu_item", "anchor_text": "Travel Deals", "target_url": "https://www.yourtraveldeals.ca/canadacom", "layout_section": "secondary-nav-list"}'title="Travel Deals (Leaving Canada.com)"class=header-list-item-link data-evt=click data-evt-typ=click href=https://www.yourtraveldeals.ca/canadacom/> Travel Deals </a></li></ul></div></nav></div></div><main id=main-content><div class="row m-b-md"><div class=col-xs-12><h1 class="page-title m-b-md">FAQ — Get answers to frequently asked questions</h1></div></div><div class="row article-content m-b-lg"><nav class="col-xs-12 col-sm-4 col-lg-3"aria-labelledby=topic-nav><h2 class=page-title__subheader id=topic-nav>Topics</h2><ol class="list-unstyled topic-toc"><li class=m-b-xs><a data-smooth-hash-scroll-component href=#reset-password>Reset Password</a></li><li><a data-smooth-hash-scroll-component href=#contact>Contact Us</a></li></ol></nav><div class="col-xs-12 col-sm-8 col-lg-9"><section aria-labelledby=reset-password class=m-b-lg><h2 class="help-section__topic text-size--extra-large m-b-md"id=reset-password>Reset Password</h2><ol class="list-unstyled topic-toc m-b-lg text-size--small"><li><a data-smooth-hash-scroll-component href=#reset-password-q-1>How do I reset my password?</a></li></ol><article class="m-b-lg m-t-md"id=reset-password-q-1><h3 class=m-b-xs>How do I reset my password?</h3><div class=m-b-md><iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture"src="https://www.youtube.com/embed/7JOTq5JYvDs?cc_load_policy=1"title="How to reset password video"allowfullscreen frameborder=0 height=320 width=480></iframe><p>To enable close captioning, please click on CC in the video bar</p><ol><li><strong>Click on sign in</strong> <p>Log into your account by clicking on the sign in link on the top right corner of our site.</p> <picture><source srcset="https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913571505-front-page.png?quality=90&strip=all&w=340&type=webp&sig=efKD_5dULn-qR8CJf7fOgw, https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913571505-front-page.png?quality=90&strip=all&w=680&type=webp&sig=h4sFrZ4iBANh982pi8_ulA 2x"type=image/webp><img alt height=255 loading=lazy src=https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913571505-front-page.png width=340></picture></li><li><strong>Click on forgot password</strong> <p>To reset your password click on the Forgot Password link.</p> <picture><source srcset="https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913513378-forgot-password.png?quality=90&strip=all&w=340&type=webp&sig=ajX51z2K_QRvlLjAt9dwtw, https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913513378-forgot-password.png?quality=90&strip=all&w=680&type=webp&sig=0_GaOYJdPD1Uwkj7UmvPTg 2x"type=image/webp><img alt height=255 loading=lazy src=https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913513378-forgot-password.png width=340></picture></li><li><strong>Enter your email address</strong> <p>In the dialog box that opens, enter your email address and proceed to check your email to receive a reset password link.</p><picture><source srcset="https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913457835-enter-email.png?quality=90&strip=all&w=340&type=webp&sig=IX3EWsEM7gciIrfllWGlAQ, https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913457835-enter-email.png?quality=90&strip=all&w=680&type=webp&sig=HFIq-GD6hLQBtmAxIIKgZg 2x"type=image/webp><img alt height=255 loading=lazy src=https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913457835-enter-email.png width=340></picture></li><li><strong>Reset password link via email</strong> <p>Click the <q>Reset your password</q> link in the email to be directed to password reset page.</p><picture><source srcset="https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913409389-reset-password-link.png?quality=90&strip=all&w=340&type=webp&sig=94LYRQJScHY76ZCy4NCM0Q, https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913409389-reset-password-link.png?quality=90&strip=all&w=680&type=webp&sig=9W7aTreFKbLEQ7vSnjWm7Q 2x"type=image/webp><img alt height=255 loading=lazy src=https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913409389-reset-password-link.png width=340></picture></li><li><strong>Set a strong new password</strong> <p>Enter a strong new password. Making sure it’s at least 10 characters long with a mix of letters and numbers, as well asa special character.</p><p>* Please note, acceptable special characters that can be used are <q>$, %, #, @, &, *</q></p><picture><source srcset="https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913102100-set-password.png?quality=90&strip=all&w=340&type=webp&sig=Yf9ebGWq4tXok_qZzuewfA, https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913102100-set-password.png?quality=90&strip=all&w=680&type=webp&sig=JtTvtj5oK5UdkebIix7rFA 2x"type=image/webp><img alt height=255 loading=lazy src=https://smartcdn.gprod.postmedia.digital/dcs-media/images/2022/10/4/1664913102100-set-password.png width=340></picture></li><li><strong>Reset password</strong> <p>Once you’ve entered a strong password with at least 10 characters, upper case and lower case letters, at least one number and at least one special character, continue by clicking <q>Reset Password</q>.</p></li><li><strong>You're all done!</strong> <p>Use your updated password to sign into our site.</p></li></ol></div></article></section><div class="card-border card-border--shadow p-x-lg m-t-md dark-mode-secondary-theme-background dark-mode-text--nuclear"><h2 class="text-size--large text-size--extra-large--sm-up m-b-md"id=contact>My question isn't answered.</h2><p class=m-0>Need help? <a href=/contact/>Contact Us</a></p></div></div></div></main><footer class=footer data-aqa=footer id=footer><div class=row><div class=col-xs-12><div class=footer__group><nav class="footer__nav footer__nav--categories"aria-labelledby=list-primary-cat data-aqa=nav-footer-primary><div class=visually-hidden id=list-primary-cat>Categories</div><ul class="footer__category-list footer__link-list list-unstyled"><li><a data-evt-val='{"control_fields": {"mparticle": {"keys": {"click_source_type": "click_source_type", "anchor_text": "anchor_text", "target_url": "target_url", "layout_section": 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