Système d’enregistrement des appels pour les entreprises | Système téléphonique

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FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section id="" data-text-list="[]" data-scroll-target="#" class="first-fold align-center pattern-gradient-dark " > <div class="container font-color-light banner-content l-banner " data-scroll-target=""> <h1>Solution d’enregistrement des appels pour vos conversations professionnelles</h1> <p class="sub-text">Écoutez, analysez et formez votre équipe téléphonique à l’aide du système d’enregistrement des appels de Freshdesk Contact Center</p> <div class="mt-md"> <a title="TRY FRESHCALLER TODAY" class="button button--solid " rel="" role="button" target="_self" href="/fr/freshcaller-cloud-pbx/signup/"> INSCRIVEZ-VOUS</a> </div> </div> </section> <section class="l-page container mt-md mb-md breadcrumb-section" data-scroll-target="" id =""> <a href="/fr/freshcaller-cloud-pbx/call-center-features/" class="breadcrumb-item">Toutes les fonctionnalités</a> <i class="icon-arrow-right breadcrumb-arrow"></i> <a href="/fr/freshcaller-cloud-pbx/call-center-management/" class="breadcrumb-item">Configuration du centre d’appels</a> <i class="icon-arrow-right breadcrumb-arrow"></i> <a class="breadcrumb-item breadcrumb-current" aria-current="page" href="#">Enregistrement des appels</a> </section> <section id="6960107139304" class="section-bucket section-text-media l-section "> <div class="l-page container align-center mb-lg"> <h1 class="h2">Les avantages clés de l’enregistrement des appels pour votre entreprise</h1> </div> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-147902276710210" class=" feature-screenshot-left__content col-md-6"> <h5> </h5> <h3 class="feature-heading">Analyser et améliorer les performances de votre équipe</h3> <p>L’enregistrement des appels vous offre une visibilité totale sur les performances de votre équipe téléphonique et vous donne un aperçu de la qualité de vos conversations client. Vous pouvez écouter les enregistrements, encadrer vos agents du support afin de mieux servir vos clients ou fournir des conseils de vente efficaces à vos commerciaux.</p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck6t7enay00rqqvg1c7rmnnfw-agent-efficiency.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck6t7enay00rqqvg1c7rmnnfw-agent-efficiency.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck6t7enay00rqqvg1c7rmnnfw-agent-efficiency.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck6t7enay00rqqvg1c7rmnnfw-agent-efficiency.one-sixth.png 2x" alt="team perfomance report" style= "width: 50%" /> <img class="original-image fadeIn width-50 " alt="team perfomance report" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-147902276710210'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-97441499950312" class=" feature-screenshot-right__content col-md-6"> <p> </p> <p> </p> <h3 class="feature-heading">Respecter les dispositions réglementaires</h3> <p>Dans de nombreux secteurs, tels que la banque et les assurances, l’enregistrement des appels est essentiel. Dans certaines régions, vous devez obtenir le consentement explicite d’un client avant d’enregistrer un appel téléphonique. Un système d’enregistrement des appels bien équipé peut vous aider permettre de vous conformer à ces dispositions légales. </p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck74njtqs09eb2wg1n9rmvjc1-security-practices-you-can-count-on.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck74njtqs09eb2wg1n9rmvjc1-security-practices-you-can-count-on.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck74njtqs09eb2wg1n9rmvjc1-security-practices-you-can-count-on.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck74njtqs09eb2wg1n9rmvjc1-security-practices-you-can-count-on.one-sixth.png 2x" alt="secure call recording" style= "width: 50%" /> <img class="original-image fadeIn width-50 " alt="secure call recording" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-97441499950312'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-133982062431679" class=" feature-screenshot-left__content col-md-6"> <h3 class="feature-heading"> </h3> <h3 class="feature-heading">Disposer du contexte complet des interactions client </h3> <p>Connaître l’historique de votre correspondant peut vous permettre d’améliorer considérablement son expérience. Vos commerciaux peuvent analyser le moindre détail des conversations passées et impressionner les prospects. En connaissant les précédents problèmes, vos agents du support seront plus à même de fournir un meilleur service client.</p> <p> </p> <p> </p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck8oe5z450crp2vg1bo331f1u-group-15.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck8oe5z450crp2vg1bo331f1u-group-15.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck8oe5z450crp2vg1bo331f1u-group-15.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck8oe5z450crp2vg1bo331f1u-group-15.one-sixth.png 2x" alt="call history in freshcaller" /> <img class="original-image fadeIn " alt="call history in freshcaller" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-133982062431679'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="81781258886916" class="section-bucket section-text-media l-section section-light-bg "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-76561178532432" class=" feature-screenshot-right__content col-md-7"> <h2 class="feature-heading"> </h2> <h3 class="feature-heading">Comment fonctionne le système d’enregistrement des appels téléphoniques de Freshdesk Contact Center ? </h3> <p>Avec Freshdesk Contact Center, vos enregistrements d’appels sont aisément configurables et accessibles. Une fois que vous êtes inscrit sur Freshdesk Contact Center et que vous avez <a href="/fr/freshcaller-cloud-pbx/phone-numbers/local/" target="_self">acheté un numéro</a>, vous pouvez choisir diverses options, comme par exemple enregistrer tous les appels, seulement les appels entrants, seulement les appels sortants, etc. En un simple clic, vous pouvez configurer vos préférences d’enregistrement pour un numéro de téléphone. Vous pourrez également accéder à vos appels récents et à leurs enregistrements dans les journaux des appels de Freshdesk Contact Center. </p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-5"> <div class="lazy-image-wrapper loading-optimized" style=" padding-top: 85.4%"> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" data-src="https://website-assets-fw.freshworks.com/attachments/cjotunkf503klijg0wre8k7o3-call-recording-mic.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjotunkf503klijg0wre8k7o3-call-recording-mic.full.png 2x" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-76561178532432'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section class=" pt-xl " data-scroll-target="" id =""> <div class=' banner-badges l-page banner-badges-dark banner-badges-border-radius stack' id="stripe-149642303495294"> <div class="align-center pt-sm pb-sm font-color-light"> <h3>Passez à un système d’enregistrement des appels VoIP dès aujourd'hui</h3> <div class="pt-xs"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/fr/freshcaller-cloud-pbx/signup/"> INSCRIVEZ-VOUS À FRESHCALLER</a> </div> </div> </div> </section> <section id="167042571343584" class="section-bucket section-text-media l-section "> <div class="l-page container align-center mb-lg"> <h2 class="align-center mb-lg">Découvrez les types d’enregistrement des appels disponibles avec Freshdesk Contact Center </h2> </div> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-93961446380766" class=" feature-screenshot-left__content col-md-6"> <h3 class="feature-heading">Enregistrez tous vos appels téléphoniques automatiquement</h3> <p>Si, pour des raisons légales, vous êtes tenu d’enregistrer tous vos appels téléphoniques, cela peut être effectué facilement avec Freshdesk Contact Center. Enregistrez automatiquement toutes vos conversations et réduisez le travail manuel. </p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper loading-optimized" style=" padding-top: 62.5%"> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" data-src="https://website-assets-fw.freshworks.com/attachments/ck9e3em58089xqofzkj0rzueo-recordallcalls.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3em58089xqofzkj0rzueo-recordallcalls.full.png 2x" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-93961446380766'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="10440160708980" class="section-bucket section-text-media l-section section-light-bg "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-109621687444290" class=" feature-screenshot-right__content col-md-6"> <h3 class="feature-heading">Consentement à l’enregistrement des appels </h3> <p>Avec le système d’enregistrement des appels de Freshdesk Contact Center, vos clients peuvent consentir ou non à l’enregistrement de leurs appels. Une pression sur une touche dans le SVI enregistre leur choix et selon celui-ci l’appel sera ou non enregistré.</p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck9e3g0zf08lvj7fz4n728cxb-recordoptin.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3g0zf08lvj7fz4n728cxb-recordoptin.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck9e3g0zf08lvj7fz4n728cxb-recordoptin.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3g0zf08lvj7fz4n728cxb-recordoptin.one-sixth.png 2x" alt="call recording" /> <img class="original-image fadeIn " alt="call recording" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-109621687444290'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="88741366026381" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-67861044608409" class=" feature-screenshot-left__content col-md-6"> <h3 class="feature-heading">Enregistrement manuel des appels</h3> <p>L’enregistrement manuel des appels vous permet de vous conformer à la réglementation si vous ne pouvez pas lancer l’enregistrement d'une conversation téléphonique sans le consentement explicite du client/prospect. Vous pouvez commencer à enregistrer vos appels téléphoniques après le consentement et respecter ainsi la législation.</p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck9e3ietn07hnoxg1f5eiiv7v-recordmanual.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3ietn07hnoxg1f5eiiv7v-recordmanual.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck9e3ietn07hnoxg1f5eiiv7v-recordmanual.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3ietn07hnoxg1f5eiiv7v-recordmanual.one-sixth.png 2x" alt="call recording system" /> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-67861044608409'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="95701473165705" class="section-bucket section-text-media l-section section-light-bg "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-71341098178071" class=" feature-screenshot-right__content col-md-6"> <h3 class="feature-heading">Mise en pause de l’enregistrement des appels </h3> <p>Lorsque vous collectez des informations client confidentielles, vous pouvez être amené à interrompre l’enregistrement de votre appel. Le système d’enregistrement des appels de Freshdesk Contact Center vous permet de le faire. Vos agents peuvent interrompre et reprendre l’enregistrement à tout moment. </p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck9e3k4mf08flqofzwzsytag1-pause-recording.one-half.jpg" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3k4mf08flqofzwzsytag1-pause-recording.full.jpg 2x" src="https://website-assets-fw.freshworks.com/attachments/ck9e3k4mf08flqofzwzsytag1-pause-recording.one-sixth.jpg" srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3k4mf08flqofzwzsytag1-pause-recording.one-sixth.jpg 2x" alt="call recording system" /> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-71341098178071'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="125281928507904" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-10440160708992" class=" feature-screenshot-left__content col-md-6"> <h3 class="feature-heading">Désactiver l’enregistrement des appels </h3> <p>Votre entreprise pourrait être légalement tenue de n'enregistrer aucune de ses conversations téléphoniques. Notre fonction d’enregistrement des appels vous offre la possibilité de n’enregistrer aucun de vos appels téléphoniques. Cela vous assure que, qu’il s’agisse d’appels entrants ou sortants, aucun de vos appels téléphoniques n’est enregistré.</p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck9e3lqga08jiqofzh9jd5nzo-dontrecord.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3lqga08jiqofzh9jd5nzo-dontrecord.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck9e3lqga08jiqofzh9jd5nzo-dontrecord.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3lqga08jiqofzh9jd5nzo-dontrecord.one-sixth.png 2x" alt="dontrecord" /> <img class="original-image fadeIn " alt="dontrecord" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-10440160708992'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="19140294633163" class="section-bucket section-text-media l-section section-light-bg "> <div class="l-page container align-center mb-lg"> <h2 class="align-center mb-lg">Enregistrement des appels entrants et sortants pour les centres d’appels</h2> </div> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-87001339241650" class=" feature-screenshot-left__content col-md-6"> <h3 class="feature-heading">Enregistrement des appels entrants pour votre centre d’appels</h3> <p>Si vous utilisez principalement votre système téléphonique pour des conversations entrantes, vous pouvez choisir de n’enregistrer que vos appels entrants dans Freshdesk Contact Center. Ainsi, vos appels sortants ne seront pas enregistrés.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck9e45me5000xdufzluamp9ei-incoming.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e45me5000xdufzluamp9ei-incoming.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck9e45me5000xdufzluamp9ei-incoming.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck9e45me5000xdufzluamp9ei-incoming.one-sixth.png 2x" alt="call recording system" /> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-87001339241650'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-90481392811368" class=" feature-screenshot-right__content col-md-6"> <h3 class="feature-heading">Enregistrement des appels sortants pour votre centre d’appels</h3> <p>Si vous utilisez principalement votre système téléphonique pour émettre des appels, vous pouvez choisir de n’enregistrer que ces appels. Les appels sortants sont la bouée de sauvetage de vos équipes commerciales. Freshdesk Contact Center enregistre automatiquement ces appels sans imposer une charge de travail supplémentaire à vos équipes commerciales.</p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck9e48mre005ndcfzdjwl3t43-outgoing.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e48mre005ndcfzdjwl3t43-outgoing.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck9e48mre005ndcfzdjwl3t43-outgoing.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck9e48mre005ndcfzdjwl3t43-outgoing.one-sixth.png 2x" alt="call recording system" /> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-90481392811368'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section class=" pt-xl " data-scroll-target="" id =""> <div class=' banner-badges l-page banner-badges-dark banner-badges-border-radius stack' id="stripe-174002678483500"> <div class="align-center pt-sm pb-sm font-color-light"> <h3>Le logiciel d’enregistrement des appels idéal pour les centres d’appels </h3> <div class="pt-xs"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/fr/freshcaller-cloud-pbx/signup/"> INSCRIVEZ-VOUS À FRESHCALLER</a> </div> </div> </div> </section> <section class="l-section "> <div class="l-page container align-center"> <div class="l-section-heading align-center"> <h2 class="align-center">Voici ce qu’en disent nos clients</h2> </div> <div id="167042571344256" data-interval="false" class="carousel testimonial-all-center slide carousel-fade" data-ride="carousel"> <div class="carousel-inner"> <div class="carousel-item item active" role="tabpanel" aria-hidden=false tabindex="0" id="panel-1670425713442561" aria-label="Testimonial 1 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.one-sixth.png 2x" alt="call recording system" /> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“Nous avions un problème majeur avec un composant à 9 000 $, avons repris les enregistrements de l'appel, partagé l'enregistrement avec le client et nous avons pu déterminer quel composant posait problème. Nous aurions pu perdre 10 heures pour remplacer et échanger le mauvais composant : grâce à l'enregistrement d'appel Freshcaller, nous avons pu gagner du temps et de l'argent.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Auston Taber</h6> <div class="author-designation">PDG</div> <div class="author-company">Solar Support</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-1670425713442562" aria-label="Testimonial 2 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjzmr7y6d002zp4g0olul17sn-the-coffee-mate-1.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjzmr7y6d002zp4g0olul17sn-the-coffee-mate-1.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjzmr7y6d002zp4g0olul17sn-the-coffee-mate-1.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjzmr7y6d002zp4g0olul17sn-the-coffee-mate-1.one-sixth.png 2x" alt="call recording system for businesses" /> <img class="original-image fadeIn " alt="call recording system for businesses" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“L'enregistrement des appels est très utile car nous pouvons nous assoir et analyser en détail les appels de nos équipes commerciales et du service client, définir de nouvelles stratégies et méthodes pour améliorer notre travail, ainsi que découvrir ce qui fonctionne pour chacun des marchés.””</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Laura</h6> <div class="author-designation">Responsable pays | UK | DE | AT</div> <div class="author-company">The Coffee Mate</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-1670425713442563" aria-label="Testimonial 3 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck3oij5nk018l0kg00vm5tb09-rs-main-black.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck3oij5nk018l0kg00vm5tb09-rs-main-black.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck3oij5nk018l0kg00vm5tb09-rs-main-black.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck3oij5nk018l0kg00vm5tb09-rs-main-black.one-sixth.png 2x" alt="call recording system" /> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“L'enregistrement d'appels nous a aidés à former notre équipe commerciale. Avant une réunion en face à face, le responsable commercial peut à présent revoir les appels et donner des points de formation précis, ce qui aide nos commerciaux dans leur développement professionnel. Les appels sont automatiquement enregistrés dans Freshsales et Freshdesk ; cela nous évite de devoir enregistrer manuellement, ce qui pourrait occasionner des erreurs, et nous permet aussi de gagner du temps pour nous concentrer sur les tâches les plus importantes.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">James Krappe</h6> <div class="author-designation">Directeur exécutif</div> <div class="author-company">Really Social</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> </div> <div class="carousel-controls-wrapper mt-md"> <div class="carousel-indicators-wrapper"> <a class="left carousel-control" href="#167042571344256" role="button" data-slide="prev" tabindex="0" aria-label="Go to Previous Slide"> <span class="icon-arrow-button-left" aria-hidden="true"></span> </a> <a class="right carousel-control" href="#167042571344256" role="button" data-slide="next" tabindex="0" aria-label="Go to Next Slide"> <span class="icon-arrow-button-right" aria-hidden="true"></span> </a> <ol class="carousel-indicators" role="tablist"> <li data-target="#167042571344256" data-slide-to="0" class="active" tabindex="0" role="tab" aria-controls="panel-1670425713442561" aria-label="Go to slide 1" aria-selected=true> </li> <li data-target="#167042571344256" data-slide-to="1" class="" tabindex="0" role="tab" aria-controls="panel-1670425713442562" aria-label="Go to slide 2" aria-selected=false> </li> <li data-target="#167042571344256" data-slide-to="2" class="" tabindex="0" role="tab" aria-controls="panel-1670425713442563" aria-label="Go to slide 3" aria-selected=false> </li> </ol> </div> </div> </div> </div> </section> <section class="pb-xl faq-section" data-scroll-target="" id =""> <div class="l-page container"> <div class="l-section-heading"> <h2 class="align-center">FAQ sur le système d’enregistrement des appels de Freshdesk Contact Center</h2> </div> <div class="row"> <div class="col-md-6"> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-113101741014405" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-113101741014405"> <h3 class="accordion-heading ">Mes enregistrements des appels sont-ils sécurisés dans Freshdesk Contact Center ?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-113101741014405" role="region" aria-hidden="true" aria-labelledby="accordion-header-113101741014405"> <div class="accordion-text "> <p>Freshdesk Contact Center s’engage à respecter les normes les plus exigeantes en matière de confidentialité des données et de sécurité. Toutes les données de vos appels et de vos enregistrements sont stockées dans un format chiffré. </p> </div> </div> </div> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-130502008862775" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-130502008862775"> <h3 class="accordion-heading ">Freshdesk Contact Center est-il conforme au RGPD ?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-130502008862775" role="region" aria-hidden="true" aria-labelledby="accordion-header-130502008862775"> <div class="accordion-text "> <p>Freshdesk Contact Center est conforme au RGPD et vous pouvez supprimer vos enregistrements d'appels à tout moment. Lorsque vous supprimez votre compte Freshdesk Contact Center, nous supprimerons tous les enregistrements des appels liés à votre compte.</p> </div> </div> </div> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-33060508911903" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-33060508911903"> <h3 class="accordion-heading ">Puis-je supprimer mes enregistrements d’appels ?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-33060508911903" role="region" aria-hidden="true" aria-labelledby="accordion-header-33060508911903"> <div class="accordion-text "> <p>Oui, vous pouvez supprimer vos enregistrements à tout moment et ils seront effacés de notre système de manière permanente. </p> </div> </div> </div> </div> <div class="col-md-6"> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-87001339241850" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-87001339241850"> <h3 class="accordion-heading ">Combien de temps mon enregistrement d’appel est-il disponible ?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-87001339241850" role="region" aria-hidden="true" aria-labelledby="accordion-header-87001339241850"> <div class="accordion-text "> <p>En aucun cas nous n’effaçons vos enregistrements d’appels. Si l’option d’enregistrement a été activée, tous les appels seront liés à un enregistrement. Vos enregistrements d’appels seront disponibles tant que vous ne les effacez pas ou que vous ne supprimez pas votre compte. </p> </div> </div> </div> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-174002678483700" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-174002678483700"> <h3 class="accordion-heading ">Puis-je télécharger mes enregistrements d’appels ?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-174002678483700" role="region" aria-hidden="true" aria-labelledby="accordion-header-174002678483700"> <div class="accordion-text "> <p>Oui, vous pouvez facilement télécharger vos enregistrements en un simple clic dans Freshdesk Contact Center. Veuillez cependant noter que vous ne pouvez pas télécharger tous vos enregistrements d’un seul coup. </p> </div> </div> </div> </div> </div>  </div> </section> <section id="87001339241900" class="l-section align-center pattern-gradient-light banner-default" data-scroll-target=""> <div class="container banner-content l-banner " data-target="#"> <h2 class="align-center">Commencez à utiliser un système d’enregistrement des appels pour votre entreprise</h2> <div class="pt-sm"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/fr/freshcaller-cloud-pbx/signup/"> INSCRIVEZ-VOUS À FRESHCALLER</a> </div> </div> </section> <script> FW.onLoad(function () { FW.$(function(){ FW.$('.open-fchat-widget').on('click', function(event) { event.preventDefault(); window.fcWidget.open(); }); }); }); </script> <script type="text/javascript" defer> window.socTrack = { siteid: "www.freshworks.com", isFormTrackingEnabled: false, isApiModeEnabled: true }; (function(i, s, o, g) { var a = s.createElement(o); a.src = g; var m = s.getElementsByTagName('head')[0]; m.appendChild(a); })(window, document, 'script', (/^http:/.test(document.location) ? 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