Contact - Authentication and Authorization Service

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<ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href=".." class="md-nav__link"> CERN Authentication and Authorization Services </a> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_2" type="checkbox" id="__nav_2" > <label class="md-nav__link" for="__nav_2"> User authentication <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="User authentication" data-md-level="1"> <label class="md-nav__title" for="__nav_2"> <span class="md-nav__icon md-icon"></span> User authentication </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../user-documentation/authentication-options/" class="md-nav__link"> Authentication options </a> </li> <li class="md-nav__item"> <a href="../user-documentation/two-factor-authentication/" class="md-nav__link"> Two factor authentication </a> </li> <li class="md-nav__item"> <a href="../user-documentation/kerberos-authentication/" class="md-nav__link"> Kerberos </a> </li> <li class="md-nav__item"> <a href="../user-documentation/time-limits/" class="md-nav__link"> Time limits </a> </li> <li class="md-nav__item"> <a href="../user-documentation/autologon/" class="md-nav__link"> Autologon </a> </li> <li class="md-nav__item"> <a href="../user-documentation/account-lifecycle/" class="md-nav__link"> Account Lifecycle </a> </li> <li class="md-nav__item"> <a href="../user-documentation/unconfirmed-identities/" class="md-nav__link"> Unconfirmed identities </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_3" type="checkbox" id="__nav_3" > <label class="md-nav__link" for="__nav_3"> Securing applications <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Securing applications" data-md-level="1"> <label class="md-nav__title" for="__nav_3"> <span class="md-nav__icon md-icon"></span> Securing applications </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../applications/application-configuration/" class="md-nav__link"> Configuring your application </a> </li> <li class="md-nav__item"> <a href="../applications/adding-application/" class="md-nav__link"> Adding your application to the service </a> </li> <li class="md-nav__item"> <a href="../applications/permission-scheme/" class="md-nav__link"> Defining the permissions scheme </a> </li> <li class="md-nav__item"> <a href="../applications/role-based-permissions/" class="md-nav__link"> Role based permissions (recommended) </a> </li> <li class="md-nav__item"> <a href="../applications/group-based-permissions/" class="md-nav__link"> Group based permissions </a> </li> <li class="md-nav__item"> <a href="../applications/sso-registration/" class="md-nav__link"> Registering your application to SSO </a> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_3_7" type="checkbox" id="__nav_3_7" > <label class="md-nav__link" for="__nav_3_7"> SAML <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="SAML" data-md-level="2"> <label class="md-nav__title" for="__nav_3_7"> <span class="md-nav__icon md-icon"></span> SAML </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../user-documentation/saml/saml/" class="md-nav__link"> About </a> </li> <li class="md-nav__item"> <a href="../user-documentation/saml/config/" class="md-nav__link"> Configuration </a> </li> <li class="md-nav__item"> <a href="../user-documentation/saml/shibboleth-integration/" class="md-nav__link"> Shibboleth integration </a> </li> <li class="md-nav__item"> <a href="../user-documentation/saml/shibboleth-migration/" class="md-nav__link"> Shibboleth migration from the old SSO </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_3_8" type="checkbox" id="__nav_3_8" > <label class="md-nav__link" for="__nav_3_8"> OIDC <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="OIDC" data-md-level="2"> <label class="md-nav__title" for="__nav_3_8"> <span class="md-nav__icon md-icon"></span> OIDC </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../user-documentation/oidc/oidc/" class="md-nav__link"> About </a> </li> <li class="md-nav__item"> <a href="../user-documentation/oidc/token-requests/" class="md-nav__link"> Token Requests </a> </li> <li class="md-nav__item"> <a href="../user-documentation/oidc/scopes/" class="md-nav__link"> Scopes </a> </li> <li class="md-nav__item"> <a href="../user-documentation/oidc/config/" class="md-nav__link"> OIDC configuration and usage </a> </li> <li class="md-nav__item"> <a href="../user-documentation/oidc/apache/" class="md-nav__link"> Apache configuration </a> </li> <li class="md-nav__item"> <a href="../user-documentation/oidc/securing-apis/" class="md-nav__link"> Securing APIs </a> </li> <li class="md-nav__item"> <a href="../user-documentation/oidc/api-access/" class="md-nav__link"> API Access </a> </li> <li class="md-nav__item"> <a href="../user-documentation/oidc/exchange-for-api/" class="md-nav__link"> Token Exchange </a> </li> <li class="md-nav__item"> <a href="../user-documentation/oidc/device-code/" class="md-nav__link"> Device Code </a> </li> <li class="md-nav__item"> <a href="../user-documentation/oidc/libraries/" class="md-nav__link"> Suggested libraries </a> </li> </ul> </nav> </li> <li class="md-nav__item"> <a href="../applications/examples/" class="md-nav__link"> Examples </a> </li> <li class="md-nav__item"> <a href="../applications/qa-environment/" class="md-nav__link"> QA Environment </a> </li> <li class="md-nav__item"> <a href="../applications/command-line-tools/" class="md-nav__link"> Command line tools </a> </li> <li class="md-nav__item"> <a href="../user-documentation/faqs/" class="md-nav__link"> FAQs </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_4" type="checkbox" id="__nav_4" > <label class="md-nav__link" for="__nav_4"> Group Management System <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Group Management System" data-md-level="1"> <label class="md-nav__title" for="__nav_4"> <span class="md-nav__icon md-icon"></span> Group Management System </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../roadmap/group-missing-features/" class="md-nav__link"> Missing features </a> </li> <li class="md-nav__item"> <a href="../groups/special-groups/" class="md-nav__link"> Special groups </a> </li> <li class="md-nav__item"> <a href="../groups/dynamic-guidance/" class="md-nav__link"> Dynamic groups </a> </li> <li class="md-nav__item"> <a href="../groups/csv/" class="md-nav__link"> CSV </a> </li> <li class="md-nav__item"> <a href="../groups/e-groups-to-gms-sync-scenario/" class="md-nav__link"> E-Groups to GMS transition </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_5" type="checkbox" id="__nav_5" > <label class="md-nav__link" for="__nav_5"> Resources lifecycle and eligibility <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Resources lifecycle and eligibility" data-md-level="1"> <label class="md-nav__title" for="__nav_5"> <span class="md-nav__icon md-icon"></span> Resources lifecycle and eligibility </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../resources/resources/" class="md-nav__link"> Introduction </a> </li> <li class="md-nav__item"> <a href="../resources/resource-lifecycle-integration/" class="md-nav__link"> Integration </a> </li> <li class="md-nav__item"> <a href="../resources/resource-states/" class="md-nav__link"> Resource States </a> </li> <li class="md-nav__item"> <a href="../resources/push-rest-api/" class="md-nav__link"> Resources REST API (push) </a> </li> <li class="md-nav__item"> <a href="../resources/policies/" class="md-nav__link"> Custom Resource Policies </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_6" type="checkbox" id="__nav_6" > <label class="md-nav__link" for="__nav_6"> Documents <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Documents" data-md-level="1"> <label class="md-nav__title" for="__nav_6"> <span class="md-nav__icon md-icon"></span> Documents </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../documents/why-keycloak/" class="md-nav__link"> Why Keycloak </a> </li> <li class="md-nav__item"> <a href="../documents/presentations/" class="md-nav__link"> Presentations </a> </li> <li class="md-nav__item"> <a href="../documents/our-contributions/" class="md-nav__link"> Our contributions to Keycloak </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_7" type="checkbox" id="__nav_7" > <label class="md-nav__link" for="__nav_7"> Services <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Services" data-md-level="1"> <label class="md-nav__title" for="__nav_7"> <span class="md-nav__icon md-icon"></span> Services </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../services/" class="md-nav__link"> Overview </a> </li> <li class="md-nav__item"> <a href="../services/instances/" class="md-nav__link"> Links to instances </a> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_7_3" type="checkbox" id="__nav_7_3" > <label class="md-nav__link" for="__nav_7_3"> Authorization Service API <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Authorization Service API" data-md-level="2"> <label class="md-nav__title" for="__nav_7_3"> <span class="md-nav__icon md-icon"></span> Authorization Service API </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../authzsvc/overview/" class="md-nav__link"> Overview </a> </li> <li class="md-nav__item"> <a href="../authzsvc/managed-applications/" class="md-nav__link"> Managing applications for other users </a> </li> <li class="md-nav__item"> <a href="../authzsvc/roles/" class="md-nav__link"> Role definitions </a> </li> <li class="md-nav__item"> <a href="../authzsvc/model/" class="md-nav__link"> Model (attributes) </a> </li> <li class="md-nav__item"> <a href="../authzsvc/examples/" class="md-nav__link"> Examples </a> </li> </ul> </nav> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_8" type="checkbox" id="__nav_8" > <label class="md-nav__link" for="__nav_8"> Help <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Help" data-md-level="1"> <label class="md-nav__title" for="__nav_8"> <span class="md-nav__icon md-icon"></span> Help </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../trouble-shooting/edugain-authentication/" class="md-nav__link"> eduGAIN Authentication </a> </li> <li class="md-nav__item"> <a href="../trouble-shooting/2fa-tips/" class="md-nav__link"> 2FA Tips </a> </li> </ul> </nav> </li> <li class="md-nav__item"> <a href="../privacy-notice/" class="md-nav__link"> Privacy notice </a> </li> <li class="md-nav__item md-nav__item--nested"> <input class="md-nav__toggle md-toggle" data-md-toggle="__nav_10" type="checkbox" id="__nav_10" > <label class="md-nav__link" for="__nav_10"> Migration notes <span class="md-nav__icon md-icon"></span> </label> <nav class="md-nav" aria-label="Migration notes" data-md-level="1"> <label class="md-nav__title" for="__nav_10"> <span class="md-nav__icon md-icon"></span> Migration notes </label> <ul class="md-nav__list" data-md-scrollfix> <li class="md-nav__item"> <a href="../migrations/keycloak24/" class="md-nav__link"> Keycloak 24 </a> </li> </ul> </nav> </li> <li class="md-nav__item md-nav__item--active"> <input class="md-nav__toggle md-toggle" data-md-toggle="toc" type="checkbox" id="__toc"> <label class="md-nav__link md-nav__link--active" for="__toc"> Contact <span class="md-nav__icon md-icon"></span> </label> <a href="./" class="md-nav__link md-nav__link--active"> Contact </a> <nav class="md-nav md-nav--secondary" aria-label="Table of contents"> <label class="md-nav__title" for="__toc"> <span class="md-nav__icon md-icon"></span> Table of contents </label> <ul class="md-nav__list" data-md-component="toc" data-md-scrollfix> <li class="md-nav__item"> <a href="#service-support-scope" class="md-nav__link"> Service Support Scope </a> </li> </ul> </nav> </li> </ul> </nav> </div> </div> </div> <div class="md-sidebar md-sidebar--secondary" data-md-component="sidebar" data-md-type="toc" > <div class="md-sidebar__scrollwrap"> <div class="md-sidebar__inner"> <nav class="md-nav md-nav--secondary" aria-label="Table of contents"> <label class="md-nav__title" for="__toc"> <span class="md-nav__icon md-icon"></span> Table of contents </label> <ul class="md-nav__list" data-md-component="toc" data-md-scrollfix> <li class="md-nav__item"> <a href="#service-support-scope" class="md-nav__link"> Service Support Scope </a> </li> </ul> </nav> </div> </div> </div> <div class="md-content" data-md-component="content"> <article class="md-content__inner md-typeset"> <a href="https://gitlab.cern.ch/authzsvc/docs/authzsvc-docs/-/blob/master/docs/contact.md" title="Edit this page" class="md-content__button md-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M20.71 7.04c.39-.39.39-1.04 0-1.41l-2.34-2.34c-.37-.39-1.02-.39-1.41 0l-1.84 1.83 3.75 3.75M3 17.25V21h3.75L17.81 9.93l-3.75-3.75L3 17.25Z"/></svg> </a> <h1 id="contact">Contact</h1> <p>There are various ways to get in touch, depending on your needs:</p> <ul> <li> <p><a href="https://mattermost.web.cern.ch/it-dep/channels/malt-authentication">Mattermost channel "Auth & SSO"</a> is a place for informal, technical exchange with the community and with the service managers.</p> </li> <li> <p>If you want to receive a notification for upcoming interventions related to the service, you can subscribe to the group <a href="https://groups-portal.web.cern.ch/group/single-sign-on-and-account-management-services-ssb/details">single-sign-on-and-account-management-services-ssb</a>. All members of this mailing list will receive an email whenever a relevant SSB entry is added in Service Now. Subscription to this e-group is open and does not require approval.</p> </li> <li> <p>For other questions and requests, please open a <a href="https://cern.service-now.com/service-portal?id=service_element&name=SSO-Service">support ticket</a>.</p> </li> </ul> <h2 id="service-support-scope">Service Support Scope</h2> <p>Support tickets will be escalated to our small team of Service Supporters. Although we endeaver to respond to all user requests, the number of applications connected to Single Sign-On (approximately 10,000) means that we are unable to provide custom help when integrating applications. </p> <p>Before requesting help, please ensure that: </p> <ul> <li>You have followed the <a href="https://auth.docs.cern.ch/applications/application-configuration/">documentation</a>, which includes examples, frequently asked questions and configuration instructions</li> <li>You have got as far as possible and have a well defined issue that needs expert input</li> </ul> <p>Although we check that any forseen changes are well tested and communicated, the Authentication team is not responsible for ensuring that your application remains compatible with CERN Single Sign-On. We recommend:</p> <ul> <li>Choosing an administrator group that contains people with suitable technical knowledge to intervene in case of an incident in your application (for example, your SAML certificate has expired or you have lost your OIDC client secret)</li> <li>Integrating your QA infrastructure with our <a href="https://auth.docs.cern.ch/applications/qa-environment/">QA SSO</a> to preview any upcoming changes</li> </ul> </article> </div> </div> </main> <footer class="md-footer"> <nav class="md-footer__inner md-grid" aria-label="Footer" > <a href="../migrations/keycloak24/" class="md-footer__link md-footer__link--prev" aria-label="Previous: Keycloak 24" rel="prev"> <div class="md-footer__button md-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M20 11v2H8l5.5 5.5-1.42 1.42L4.16 12l7.92-7.92L13.5 5.5 8 11h12Z"/></svg> </div> <div class="md-footer__title"> <div class="md-ellipsis"> <span class="md-footer__direction"> Previous </span> Keycloak 24 </div> </div> </a> </nav> <div class="md-footer-meta md-typeset"> <div class="md-footer-meta__inner md-grid"> <div class="md-copyright"> Made with <a href="https://squidfunk.github.io/mkdocs-material/" target="_blank" rel="noopener"> Material for MkDocs </a> </div> </div> </div> </footer> </div> <div class="md-dialog" data-md-component="dialog"> <div class="md-dialog__inner md-typeset"></div> </div> <script id="__config" type="application/json">{"base": "..", "features": [], "search": "../assets/javascripts/workers/search.5bf1dace.min.js", "translations": {"clipboard.copied": "Copied to clipboard", "clipboard.copy": "Copy to clipboard", "search.config.lang": "en", "search.config.pipeline": "trimmer, stopWordFilter", "search.config.separator": "[\\s\\-]+", "search.placeholder": "Search", "search.result.more.one": "1 more on this page", "search.result.more.other": "# more on this page", "search.result.none": "No matching documents", "search.result.one": "1 matching document", "search.result.other": "# matching documents", "search.result.placeholder": "Type to start searching", "search.result.term.missing": "Missing", "select.version.title": "Select version"}}</script> <script src="../assets/javascripts/bundle.37e9125f.min.js"></script> </body> </html>

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