Contact the community helpline - Surrey County Council

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You can talk through your needs with them and they will help to point you in the right direction for financial, welfare or wellbeing support in Surrey.</p><h2>Contact details</h2><ul><li>Telephone: 0300 200 1008 (9am to 5pm, Monday to Friday, excluding bank holidays)</li><li>Complete our <a href="https://www.surreycc.gov.uk/council-and-democracy/contact-us/community-helpline/enquiry">community helpline enquiry form</a></li><li>Textphone (via Text Relay): 18001 0300 200 1008</li><li>SMS: 07860 053 465</li><li>Telephone from overseas: +44 20 8541 9944 (9am to 5pm, Monday to Friday)</li><li>VRS: <a href="https://www.surreycc.gov.uk/website/accessibility/options#bsl">Sign language video relay service</a></li></ul><h2>Call charges</h2><p>Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package. The cost of calls per minute depends on the network. Please check with your provider. BT customers may be able to call 03 numbers for free.</p><p><strong>Please note</strong>: Calls may be recorded for training and monitoring purposes.</p><h2>Address</h2><p>Contact Centre, First Floor, Dakota, De Havilland Drive, Weybridge, Surrey KT13 0YP</p><h2>Chatbot available to help</h2><p>Our chatbot service is also available. By answering some simple questions, it can guide you to the help and support that's right for you.</p><p><a href="https://api.hlpst.app/qr/agent/1081/?db=uk" class="scc-btn scc-btn--forward">Start a conversation</a></p><p>You can also text "Hello Support 5" to 07577 716833.</p> </article> </div> </div> </div> </section> <div class="scc-section scc-feedback js-feedback d-none d-print-none mb-0"> <div class="container"> <hr class="" /> <h2 class="my-0">Did you find this information helpful?</h2> <div class="js-feedback-btns mt-4"> <button class="scc-btn scc-feedback__btn js-feedback-btn" type="button">Yes</button> <button class="scc-btn scc-feedback__btn js-feedback-btn" type="button">No</button> </div> <div class="js-feedback-content"> <form id="form_email_383424" enctype="multipart/form-data" action="https://www.surreycc.gov.uk/website/feedback?id=292670" method="post" class="scc-form" ><input type="hidden" name="SQ_FORM_383424_PAGE" value="1" class="sq-form-field" 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Contact the community helpline - Surrey County Council