CINXE.COM
Support and feedback | EMBL-EBI
<!DOCTYPE html> <html lang="en-US" class="vf-no-js"> <head> <meta charset="utf-8"> <title>Support and feedback | EMBL-EBI</title> <meta name="author" content="EMBL-EBI"><!-- Your [project-name] here --> <!-- Descriptive meta --> <meta name="title" content="Support and feedback | EMBL-EBI"> <meta name="robots" content="index, follow"> <meta name="description" content="Please use this form if you are having problems using one of the EMBL-EBI data resources or tools, or if you would just like to send us some feedback."> <meta name="keywords" content="feedback form, support, IT support, data resources, data resource issue, ensembl issue, bioinformatics issue, technical issue, dataset issue, website feedback, web feedback"> <!-- Open Graph / Facebook --> <meta property="og:type" content="website"> <meta property="og:url" content="https://www.ebi.ac.uk/support/"> <meta property="og:title" content="Support and feedback | EMBL-EBI"> <meta property="og:description" content="Please use this form if you are having problems using one of the EMBL-EBI data resources or tools, or if you would just like to send us some feedback."> <meta property="og:image" content="https://acxngcvroo.cloudimg.io/v7/https://www.embl.org/files/wp-content/uploads/EMBL-EBI-about-hero-v1-scaled.jpg?width=600"> <!-- Twitter --> <meta name="twitter:card" content="summary_large_image"> <meta name="og:url" content="https://www.ebi.ac.uk/support/"> <meta name="twitter:title" content="Support and feedback | EMBL-EBI"> <meta name="twitter:description" content="Please use this form if you are having problems using one of the EMBL-EBI data resources or tools, or if you would just like to send us some feedback."> <!-- Content descriptors --> <meta name="embl:who" content="none"> <meta name="embl:where" content="European Bioinformatics Institute"> <meta name="embl:what" content="About European Bioinformatics Institute"> <meta name="embl:active" content="what"> <!-- Content role --> <meta name="embl:utility" content="0"> <meta name="embl:reach" content="10"> <!-- Page infromation --> <meta name="embl:maintainer" content="European Bioinformatics Institute"> <meta name="embl:last-review" content="2021.07.29"> <meta name="embl:review-cycle" content="365"> <meta name="embl:expiry" content="never"> <meta name="viewport" content="width=device-width,initial-scale=1"> <!-- See the VF Favicon docs: https://stable.visual-framework.dev/components/vf-favicon/ --> <link rel="shortcut icon" href="https://assets.emblstatic.net/vf/v2.5.0/assets/embl-favicon/assets/favicon.ico" /> <link rel="apple-touch-icon" sizes="180x180" href="https://assets.emblstatic.net/vf/v2.5.0/assets/embl-favicon/assets/apple-touch-icon.png" /> <link rel="icon" type="image/png" sizes="32x32" href="https://assets.emblstatic.net/vf/v2.5.0/assets/embl-favicon/assets/favicon-32x32.png" /> <link rel="icon" type="image/png" sizes="16x16" href="https://assets.emblstatic.net/vf/v2.5.0/assets/embl-favicon/assets/favicon-16x16.png" /> <link rel="manifest" href="https://assets.emblstatic.net/vf/v2.5.0/assets/embl-favicon/assets/site.webmanifest" /> <link rel="mask-icon" href="https://assets.emblstatic.net/vf/v2.5.0/assets/embl-favicon/assets/safari-pinned-tab.svg" color="#ffffff" /> <link rel="stylesheet" href="https://assets.emblstatic.net/vf/v2.4.5/assets/ebi-header-footer/ebi-header-footer.css" type="text/css" media="all"> <link rel="stylesheet" href="https://ebi.emblstatic.net/web_guidelines/EBI-Framework/v1.3/libraries/Choices/assets/styles/css/choices.min.css"> <link rel="stylesheet" href="https://assets.emblstatic.net/vf/v2.5.7/css/styles.css"> </head> <body class="vf-body vf-stack vf-stack--400 environment-prod"> <!-- Google Analytics --> <script async src="https://www.googletagmanager.com/gtag/js?id=G-DGQJ9J085B"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-DGQJ9J085B'); </script> <!-- See the EBI Header Footer docs: https://stable.visual-framework.dev/components/ebi-header-footer --> <!-- Tell the VF 1.4 not to display a data protection banner. --> <!-- You should use the 2.0 data protection banner from the contentHub. --> <span data-protection-message-disable="true"></span> <!-- embl-ebi global header --> <header id="masthead-black-bar" class="clearfix masthead-black-bar | ebi-header-footer vf-content vf-u-fullbleed"></header> <link rel="import" href="https://www.embl.org/api/v1/pattern.html?filter-content-type=article&filter-id=6682&pattern=node-body&source=contenthub" data-target="self" data-embl-js-content-hub-loader /> <div id="content" class="vf-content"> <nav class="vf-breadcrumbs vf-u-margin__bottom--800" aria-label="Breadcrumb"> <ul class="vf-breadcrumbs__list | vf-list vf-list--inline"> <li class="vf-breadcrumbs__item"> <a href="/about" class="vf-breadcrumbs__link">About us</a> </li> <li class="vf-breadcrumbs__item"> <a href="/about/contact" class="vf-breadcrumbs__link">Contact us</a> </li> <li class="vf-breadcrumbs__item" aria-current="location"> Support and feedback </li> </ul> </nav> <div class="vf-banner vf-banner--alert vf-banner--warning" id="debug-banner" class="vf-u-display-none"> <div class="vf-banner__content"> <p class="vf-banner__text" id="debug-banner-msg"></p> </div> </div> <section class="vf-intro vf-u-margin__bottom--0"> <div> <!-- empty --> </div> <div class="vf-stack"> <h1 class="vf-intro__heading">Support and feedback</h1> <p class="vf-lede">Please use this form if you are having problems using one of the EMBL-EBI data resources or tools, or if you would just like to send us some feedback.</p> </section> <div class="embl-grid embl-grid--has-centered-content"> <div class=""> <div class="vf-content"><!-- empty --></div> </div> <div class=""> <div class="vf-content" id="main-content-area" role="main" data-vf-google-analytics-region="contact-us"> <form data-abide novalidate method="post" action="/about/contact/support/" class="vf-stack vf-stack--400"> <div data-abide-error class="vf-form__helper vf-form__helper--error" style="display: none;"> <p class="vf-form__helper vf-form__helper--error">There are some errors on your form, highlighted below.</p> </div> <div class="vf-form__item"> <label for="email" class="vf-form__label vf-form__label--required">Your email address <span class="vf-u-sr-only">This field is required.</span> <svg class="vf-icon vf-icon--asterick" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"> <title>asterick</title> <path d="M23.555,8.729a1.505,1.505,0,0,0-1.406-.98H16.062a.5.5,0,0,1-.472-.334L13.405,1.222a1.5,1.5,0,0,0-2.81,0l-.005.016L8.41,7.415a.5.5,0,0,1-.471.334H1.85A1.5,1.5,0,0,0,.887,10.4l5.184,4.3a.5.5,0,0,1,.155.543L4.048,21.774a1.5,1.5,0,0,0,2.31,1.684l5.346-3.92a.5.5,0,0,1,.591,0l5.344,3.919a1.5,1.5,0,0,0,2.312-1.683l-2.178-6.535a.5.5,0,0,1,.155-.543l5.194-4.306A1.5,1.5,0,0,0,23.555,8.729Z" /> </svg> </label> <input class="vf-form__input" name="email" id="email" required pattern="email" type="email" maxlength="200" alt="Your email address" value=""> <p class="vf-form__helper vf-form__helper--error form-error">Please enter an valid email address.</p> </div> <div class="vf-form__item vf-form__item--checkbox"> <input name="rememberme" id="rememberme" class="vf-form__checkbox" type="checkbox" alt="Remember me"> <label for="rememberme" class="vf-form__label">Remember me </label> <p class="vf-form__helper">Stores your email address in a cookie on your computer, so that you don't need to enter it next time you visit this form</p> </div> <div class="vf-form__item "> <label for="topic" class="vf-form__label">Topic</label> <p class="vf-form__helper">Please select a relevant topic: this will help us deal with your issue more promptly.</p> <select class="vf-form__select" name="topic" required id="topic"> <optgroup class="vf-dropdown__menu-item" label="General"> <option value="General feedback" >General feedback</option> </optgroup> <optgroup class="vf-dropdown__menu-item" label="Genes, Genomes & Variation"> <option value="CRAM" >CRAM</option> <option value="DGVa" >Database of Genomic Variants archive (DGVa)</option> <option value="EMBL-SVA" >ENA Sequence Version Archive (SVA)</option> <option value="EGA" >European Genome-phenome Archive (EGA)</option> <option value="ENA" >European Nucleotide Archive (ENA)</option> <option value="EVA" >European Variation Archive (EVA)</option> <option value="IMGT/HLA" >IMGT/HLA</option> <option value="IPD" >Immuno Polymorphism Database (IPD)</option> <option value="Metagenomics" >Metagenomics</option> <option value="Webin" >Webin</option> </optgroup> <optgroup class="vf-dropdown__menu-item" label="RNA, Protein & Metabolite Expression"> <option value="ArrayExpress" >ArrayExpress</option> <option value="EGA" >European Genome-phenome Archive (EGA)</option> <option value="GXA" >Expression Atlas</option> <option value="MetabolLights" >MetaboLights: Metabolomics archive and reference database</option> <option value="PRIDE" >PRoteomics IDEntifications database (PRIDE)</option> <option value="GXASC" >Single Cell Expression Atlas</option> </optgroup> <optgroup class="vf-dropdown__menu-item" label="Protein Sequences, Families & Motifs"> <option value="Enzyme Portal" >Enzyme Portal</option> <option value="GOA" >Gene Ontology Annotation (UniProt-GOA)</option> <option value="IntEnz" >Integrated relational Enzyme database (IntEnz)</option> <option value="InterPro" >InterPro: protein sequence analysis & classification</option> <option value="Pfam" >Pfam</option> <option value="PRIDE" >Proteomics Identifications database (PRIDE)</option> <option value="TreeFam" >TreeFam - database of animal gene trees</option> <option value="UniProt" >UniProt: The Universal Protein Resource</option> <option value="UniParc" >UniProt Archive (UniParc)</option> <option value="UniSave" >UniProtKB Sequence/Annotation Version Archive (UniSave)</option> </optgroup> <optgroup class="vf-dropdown__menu-item" label="Molecular & Cellular Structures"> <option value="EMDB" >Electron Microscopy Data Bank (EMDB)</option> <option value="EMPIAR" >Electron Microscopy Public Image Archive (EMPIAR)</option> <option value="PDB" >Protein Data Bank (PDB)</option> <option value="PDBe" >Protein Data Bank in Europe (PDBe)</option> <option value="PDBe-KB" >Protein Data Bank in Europe Knowledge Base (PDBe-KB)</option> <option value="Thornton group: PDBsum" >PDBsum</option> </optgroup> <optgroup class="vf-dropdown__menu-item" label="Reactions, Interactions & Pathways"> <option value="BioModels" >BioModels Database</option> <option value="complexportal" >Complex Portal</option> <option value="IntAct" >IntAct Molecular Interaction Database</option> <option value="Rhea" >Rhea: Enzyme-catalysed reactions</option> <option value="SBO" >Systems Biology Ontology (SBO)</option> </optgroup> <optgroup class="vf-dropdown__menu-item" label="Chemogenomics & Metabolomics"> <option value="ChEBI" >Chemical Entities of Biological Interest (ChEBI)</option> <option value="ChEMBL" >ChEMBL: Bioactive data for drug discovery</option> <option value="Enzyme Portal" >Enzyme Portal</option> <option value="MEROPS" >MEROPS</option> <option value="MetabolLights" >MetaboLights: Metabolomics archive and reference database</option> <option value="Rhea" >Rhea: Enzyme-catalysed reactions</option> </optgroup> <optgroup class="vf-dropdown__menu-item" label="Taxonomies & Controlled Vocabularies"> <option value="ChEBI" >Chemical Entities of Biological Interest (ChEBI)</option> <option value="EFO" >Experimental Factor Ontology (EFO)</option> <option value="GO" >Gene Ontology (GO)</option> <option value="IntEnz" >Integrated relational Enzyme database (IntEnz)</option> <option value="MIRIAM" >MIRIAM Registry</option> <option value="QuickGO" >QuickGO</option> <option value="SBO" >Systems Biology Ontology (SBO)</option> </optgroup> <optgroup class="vf-dropdown__menu-item" label="Literature - Scientific Publications & Patents"> <option value="Europe PMC" >Europe PubMed Central (Europe PMC)</option> <option value="Patent Data" >Patent Databases</option> <option value="Whatizit" >Whatizit</option> </optgroup> <optgroup class="vf-dropdown__menu-item" label="Cross-domain Tools & Resources"> <option value="BLAST" >BLAST Sequence Search</option> <option value="Clustal" >Clustal Multiple Sequence Alignment</option> <option value="EBI Search" >EBI Search</option> <option value="FASTA" >FASTA Sequence Search</option> <option value="Hmmer search" >Hmmer search</option> <option value="identifiers.org" >identifiers.org</option> <option value="job-dispatcher-services" >Job Dispatcher Services</option> <option value="omicsdi-support" >OmicsDI Services</option> <option value="Patent Data" >Patent Data</option> </optgroup> <optgroup class="vf-dropdown__menu-item" label="Misc."> <option value="Courses" >Courses</option> <option value="covid19dataplatform" >European COVID-19 Data Platform</option> <option value="Database Query" >Database Query</option> <option value="Data Submission" >Data Submission</option> <option value="Error Message" >Error Message</option> <option value="Events Calendar" >Events Calendar</option> <option value="Jobs" >Jobs</option> <option value="Microarrays" >Microarrays</option> <option value="pathogens-portal" >Pathogens Portal</option> <option value="PhD Program" >PhD Program</option> <option value="Research" >Research</option> <option value="Sequence Alignment" >Sequence Alignment</option> <option value="Sequences" >Sequences</option> <option value="Software Error" >Software Error</option> <option value="Structures" >Structures</option> <option value="Survey" >Survey</option> <option value="Technical Services" >Technical Services</option> <option value="Training & Education" >Training & Education</option> <option value="Other" >Other feedback</option> </optgroup> </select> <p class="vf-form__helper vf-form__helper--error form-error">Please select a relevant topic.</p> </div> <div class="vf-form__item"> <label for="subject" class="vf-form__label vf-form__label--required">Subject <span class="vf-u-sr-only">This field is required.</span> <svg class="vf-icon vf-icon--asterick" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"> <title>asterick</title> <path d="M23.555,8.729a1.505,1.505,0,0,0-1.406-.98H16.062a.5.5,0,0,1-.472-.334L13.405,1.222a1.5,1.5,0,0,0-2.81,0l-.005.016L8.41,7.415a.5.5,0,0,1-.471.334H1.85A1.5,1.5,0,0,0,.887,10.4l5.184,4.3a.5.5,0,0,1,.155.543L4.048,21.774a1.5,1.5,0,0,0,2.31,1.684l5.346-3.92a.5.5,0,0,1,.591,0l5.344,3.919a1.5,1.5,0,0,0,2.312-1.683l-2.178-6.535a.5.5,0,0,1,.155-.543l5.194-4.306A1.5,1.5,0,0,0,23.555,8.729Z" /> </svg> </label> <input class="vf-form__input" name="subject" id="subject" required type="text" maxlength="200" alt="Subject" value=""> <p class="vf-form__helper vf-form__helper--error form-error">Please enter a subject for your message.</p> </div> <div class="vf-form__item"> <label for="message" class="vf-form__label vf-form__label--required">Your message</label> <p class="vf-form__helper">Please do not use <abbr title="HyperText Markup Language">HTML</abbr> or <abbr title="Extensible Markup Language">XML</abbr> in your message as this will be blocked by our spam filter.</p> <textarea class="vf-form__textarea" name="message" id="message" required cols="82" rows="10"></textarea> <p class="vf-form__helper vf-form__helper--error form-error">Please enter your message.</p> </div> <input name="refererurl" hidden readonly size="22" maxlength="200" value=""> <div class="vf-form__item vf-stack"> <div class="captcha"> <p>Are you human?</p> <div class="switch medium"> <input class="switch-input vf-form__checkbox" id="yes-no" type="checkbox" name="human"> <label class="switch-paddle" for="yes-no"> <p class="vf-u-sr-only">Are you human?</p> <p class="switch-active vf-ui-color--white" aria-hidden="true">Yes</p> <p class="switch-inactive vf-ui-color--white" aria-hidden="true">No</p> </label> <input readonly hidden name="formhash" value=""> </div> </div> </div> <div class="vf-form__item vf-form__item--checkbox"> <input class="vf-form__checkbox" name="consent" id="consent" type="checkbox" required alt="I agree to the limited processing of my personal data"> <label for="consent" class="vf-form__label vf-form__label--required vf-text-body--5">I agree to the limited processing of my personal data for the purposes described in this <a href="https://www.ebi.ac.uk/data-protection/privacy-notice/embl-ebi-public-website">privacy notice</a>. <span class="vf-u-sr-only">This field is required.</span> </label> <p class="vf-form__helper vf-form__helper--error form-error">Your consent is required to use this service.</p> </div> <input class="submit button vf-button vf-button--primary" type="submit" id="Submit" name="Submit" value="Send your message"> </form> </div> </div> </div> </div> <!-- embl-ebi global footer --> <link rel="import" href="https://www.embl.org/api/v1/pattern.html?filter-content-type=article&filter-id=106902&pattern=node-body&source=contenthub" data-target="self" data-embl-js-content-hub-loader /> <!-- When using legacy EBI 1.x JS, we disable the old cookie banner. https://stable.visual-framework.dev/components/ebi-header-footer/ --> <div class="vf-u-display-none" data-protection-message-disable="true"></div> <!-- JavaScript at the bottom for fast page loading --> <script src="//ajax.googleapis.com/ajax/libs/jquery/1.10.2/jquery.min.js"></script> <script src="https://assets.emblstatic.net/vf/v2.5.7/scripts/scripts.js"></script> <script defer="defer" src="https://ebi.emblstatic.net/web_guidelines/EBI-Framework/v1.4/js/script.js"></script> <!-- The Foundation theme JavaScript --> <script src="https://ebi.emblstatic.net/web_guidelines/EBI-Framework/v1.3/libraries/foundation-6/js/foundation.js"></script> <script type="text/JavaScript">$(document).foundation();</script> <script type="text/JavaScript"> document.addEventListener('DOMContentLoaded', function() { // Add debug message for local & dev sites var debug_banner = document.getElementById("debug-banner"); var debug_banner_msg_element = document.getElementById("debug-banner-msg"); debug_banner.style.display = "none"; if (document.domain !== 'www.ebi.ac.uk') { debug_banner.style.display = "block"; banner_message='Debug mode! - Messages submitted via this form will NOT be processed, please use ' + '<a href="https://www.ebi.ac.uk' + document.location.pathname + document.location.search + '">' + 'www.ebi.ac.uk' + document.location.pathname + document.location.search + '</a> ' + 'if you have landed on this page by mistake.'; debug_banner_msg_element.innerHTML += banner_message; } }); </script> <script src="https://ebi.emblstatic.net/web_guidelines/EBI-Framework/v1.3/libraries/Choices/assets/scripts/dist/choices.min.js"></script> <script> document.addEventListener('DOMContentLoaded', function() { var supportFormSelect = new Choices('#topic', { shouldSort: false, itemSelectText: '' }); }); document.querySelector('form .captcha input[name=human]').addEventListener('change', function() { document.querySelector('form .captcha input[name=formhash]').setAttribute('value', this.checked ? 'a20804dce9fcbb19-e1074550ea1e6d730dc371718a3032611e7d322d8bcf335ba570734f701aa986110718ba6d6dd45e8ada90341ee0165a3a0b27103847da3effe527839e32200b' : ''); }); // these selectors determine the checkboxes that must be ticked ... var checkboxElements = [ 'form .captcha input[name=human]', 'form input[name=consent]' ]; // ... for the submit button to be enabled var submitElement = 'form button[name=Submit]'; // create list of checkboxElements, in the checked state for use inside the eventlistener var checkboxElementsChecked = checkboxElements.map(function(text) { return text + ':checked'; }); // disable the submit button until valid // document.querySelector(submitElement).disabled = true; // add a listener to each element // for (var i=0; i<checkboxElements.length; ++i) { // document.querySelector(checkboxElements[i]).addEventListener('change', function() { // // check if number of checked elements < number of elements, enable/disable submit button accordingly // document.querySelector(submitElement).disabled = document.querySelectorAll(checkboxElementsChecked.join(',')).length < checkboxElements.length; // }); // }; </script> <link rel="stylesheet" href="/about/contact/support/css/custom_styles.css"> </body> </html>