RMI - Charter

<!DOCTYPE html><html lang="en" data-mustredirect="false" data-default-slug="belgium" data-locale="en"><head><script src="/frontend/js/bundle-head.js?v20241107-0827"></script><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=edge"><meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1, user-scalable=0"/><meta name="apple-itunes-app" content="app-id=393832976" /><link rel="canonical" href="https://www.meteo.be/en/about-rmi/contact/charter"/><title>RMI - Charter </title><meta name="robots" content="all"><meta property="og:title" content=""><meta property="og:site_name" content="KMI"><link rel="shortcut icon" href="/favicon.ico?v20241107-0827" type="image/x-icon"><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png?v20241107-0827"><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png?v20241107-0827"><link rel="icon" type="image/png" sizes="192x192" href="/favicon-192x192.png?v20241107-0827"><link 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data-slug="about-rmi/contact/charter" data-default-commune-name="brussels" ><div class="backstretch"><header role="header" class="main-header"><div class="main-header__inner"><a href="/en" class="main-header__logo"><img src="/frontend/img/general/logo-kmi--en.svg?v20241107-0827" alt="Het Koninklijk Meteorologisch Instituut van België" class="main-header__logo__img"></a><nav role="navigation" class="main-header__nav"><div class="main-header__nav__wrapper"><ul class="primary-nav js-primary-nav"><li class="primary-nav__item class2 "><a href="/en/weather" class="primary-nav__item__link"> Weather </a><ul class="primary-nav__item__sublist"><li class="primary-nav__item__sublist__item"><a href="/en/65239/65239-2/forecasts" class="primary-nav__item__sublist__item__link "> Forecasts </a></li><li class="primary-nav__item__sublist__item"><a href="/en/65239/65239-2/observations" class="primary-nav__item__sublist__item__link "> Observations </a></li><li class="primary-nav__item__sublist__item"><a href="/en/65239/65239-2/warnings" class="primary-nav__item__sublist__item__link "> Warnings </a></li></ul></li><li class="primary-nav__item class2 "><a href="/en/research-rmi" class="primary-nav__item__link"> Research </a><ul class="primary-nav__item__sublist"><li class="primary-nav__item__sublist__item"><a href="/en/research-rmi/scope-of-research" class="primary-nav__item__sublist__item__link "> Scope of research </a></li><li class="primary-nav__item__sublist__item"><a href="/en/research-rmi/conference-agenda" class="primary-nav__item__sublist__item__link "> Conference Agenda </a></li></ul></li><li class="primary-nav__item class2 "><a href="/en/info" class="primary-nav__item__link"> Info </a><ul class="primary-nav__item__sublist"><li class="primary-nav__item__sublist__item"><a href="/en/info/faq" class="primary-nav__item__sublist__item__link "> FAQ </a></li><li class="primary-nav__item__sublist__item"><a href="/en/info/news-resume" class="primary-nav__item__sublist__item__link "> News resume </a></li></ul></li><li class="primary-nav__item class2 primary-nav__item--active"><a href="/en/about-rmi" class="primary-nav__item__link"> About the RMI </a><ul class="primary-nav__item__sublist"><li class="primary-nav__item__sublist__item"><a href="/en/about-rmi/strategy" class="primary-nav__item__sublist__item__link "> Strategy </a></li><li class="primary-nav__item__sublist__item"><a href="/en/about-rmi/to-work-at-the-rmi" class="primary-nav__item__sublist__item__link "> To work at the RMI </a></li><li class="primary-nav__item__sublist__item"><a href="/en/about-rmi/introduction" class="primary-nav__item__sublist__item__link "> What does the RMI do? </a></li><li class="primary-nav__item__sublist__item"><a href="/en/about-rmi/structure" class="primary-nav__item__sublist__item__link "> Structure </a></li><li class="primary-nav__item__sublist__item"><a href="/en/about-rmi/observation-network" class="primary-nav__item__sublist__item__link "> Observation network </a></li><li class="primary-nav__item__sublist__item"><a href="/en/about-rmi/Management_Quality_Environment" class="primary-nav__item__sublist__item__link "> Management : Quality & Environment </a></li><li class="primary-nav__item__sublist__item"><a href="/en/about-rmi/gender-equality-gender-mainstreaming" class="primary-nav__item__sublist__item__link "> Gender equality & gender mainstreaming </a></li><li class="primary-nav__item__sublist__item"><a href="/en/about-rmi/legal-informations" class="primary-nav__item__sublist__item__link "> Legal informations </a></li><li class="primary-nav__item__sublist__item"><a href="/en/about-rmi/contact" class="primary-nav__item__sublist__item__link primary-nav__item__sublist__item__link--active"> Contact </a></li></ul></li></ul><aside class="main-header__nav__extra"><div class="language-nav"><nav role="navigation"><a href="/nl/switch-language/691?nis=21004" data-locale="nl" class="js-language-chooser language-nav__item language-nav__item--link"> nl </a><a 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class="col-md-12"><h1 class="page-title">About the RMI</h1></div></div><div class="row standard-content"><div class="col-md-3"><div class="box"><nav class="sidebar-nav"><ul class="sidebar-nav__list"><li id="subnav-5181" class="sidebar-nav__list__item sidebar-nav__list__item--sublist"><a href="/en/about-rmi/strategy"> Strategy </a><ul class="sidebar-nav__list__item__sublist"><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/strategy/weather">Weather</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/strategy/observations">Observations</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/strategy/climate">Climate</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/strategy/research">Research</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/strategy/geophysics">Geophysics</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/strategy/cooperation">Cooperation</a></li></ul></li><li id="subnav-5011" class="sidebar-nav__list__item sidebar-nav__list__item--sublist"><a href="/en/about-rmi/to-work-at-the-rmi"> To work at the RMI </a><ul class="sidebar-nav__list__item__sublist"><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/to-work-at-the-rmi/job-offers">Job offers</a></li></ul></li><li id="subnav-1592" class="sidebar-nav__list__item "><a href="/en/about-rmi/introduction"> What does the RMI do? </a></li><li id="subnav-1609" class="sidebar-nav__list__item sidebar-nav__list__item--sublist"><a href="/en/about-rmi/structure"> Structure </a><ul class="sidebar-nav__list__item__sublist"><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/structure/observations">Observations</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/structure/weersvoorspellingen">Weather forecasts</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/structure/data-processing-and-it-support">Information processing and IT support</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/structure/meteorological-and-climatological-research-scientific-service">Meteorological and climatological research</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/structure/meteorological-and-climatological-information">Meteorological and climatological information</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/structure/rmi-in-dourbes">RMI in Dourbes</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/structure/verwaltungsorganen">Administrative body</a></li></ul></li><li id="subnav-1682" class="sidebar-nav__list__item sidebar-nav__list__item--sublist"><a href="/en/about-rmi/observation-network"> Observation network </a><ul class="sidebar-nav__list__item__sublist"><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/observation-network/automatische-weerstations">Automatic weather stations</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/observation-network/klimatologisch-netwerk">Climatological network</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/observation-network/radarnetwerk">Radarnetwork</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/observation-network/bliksemnetwerk-bells">Lightning detection network BELLS</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/observation-network/uv-metingen">UV-measurements</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/observation-network/ballonpeilingen">Balloon soundings</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/observation-network/lidar-netwerk">LIDAR-network</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/observation-network/wow-be">WOW-BE</a></li></ul></li><li id="subnav-4076" class="sidebar-nav__list__item sidebar-nav__list__item--sublist"><a href="#" class="js-toggle" data-toggle-target="#subnav-4076" data-toggle-class="sidebar-nav__list__item--open"> Management : Quality & Environment </a><ul class="sidebar-nav__list__item__sublist"><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/Management_Quality_Environment/quality-approach-iso-9001">Quality approach – ISO 9001</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/Management_Quality_Environment/emas">Environmental approach - EMAS</a></li></ul></li><li id="subnav-6544" class="sidebar-nav__list__item "><a href="/en/about-rmi/gender-equality-gender-mainstreaming"> Gender equality & gender mainstreaming </a></li><li id="subnav-5470" class="sidebar-nav__list__item sidebar-nav__list__item--sublist"><a href="#" class="js-toggle" data-toggle-target="#subnav-5470" data-toggle-class="sidebar-nav__list__item--open"> Legal informations </a><ul class="sidebar-nav__list__item__sublist"><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/legal-informations/disclaimer">Disclaimer</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/legal-informations/confidentiality-undertaking">Confidentiality undertaking</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/legal-informations/app-privacy">iOS/Android app privacy</a></li></ul></li><li id="subnav-2612" class="sidebar-nav__list__item sidebar-nav__list__item--active sidebar-nav__list__item--open sidebar-nav__list__item--sublist"><a href="#" class="js-toggle" data-toggle-target="#subnav-2612" data-toggle-class="sidebar-nav__list__item--open"> Contact </a><ul class="sidebar-nav__list__item__sublist"><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/contact/contact-rmi">Contact RMI</a></li><li class="sidebar-nav__list__item__sublist__item sidebar-nav__list__item__sublist__item--active"><a href="/en/about-rmi/contact/charter">Charter</a></li><li class="sidebar-nav__list__item__sublist__item "><a href="/en/about-rmi/contact/how-to-reach-us">How to reach us</a></li></ul></li></ul></nav></div></div><div class="col-md-9"><div class="box box--content"><h2 class="box__title">Charter for the users of the RMI</h2><div class="introtext-pp text--intro"><p>For an even better service the Royal Meteorological Institute (RMI) commits to complying with this charter. It includes your rights as a user of the RMI services.</p></div><div class="text-pp"><ul><li>The charter is promulgated in all rooms intended for the users of the RMI and is published on the internet. If requested by the user, he / she can obtain a copy of the charter. For this the user should contact the reception of the RMI (tel. : 02/373 05 08, e-mail : <a href="mailto:acc@meteo.be?subject=aanvraag%20van%20het%20handvest">acc@meteo.be</a>).</li><li>The RMI is available between 9 am and 4 pm during workdays via the general number 02/373.05.08. In case of absence, the calls will be derived to an answering machine. RMI offers a "menu" with weather information via an automatic answering machine (0900/27002 – 0.50€/min.) which is available for everyone.</li><li>RMI offers its services also electronically (<a href="http://www.meteo.be">www.meteo.be</a>).</li><li>RMI will respond to a request for information within 15 working days.</li><li>If RMI receives a question that does not concern RMI, they will, if possible, forward the question to the competent public service and will inform the applicant accordingly.</li><li>Communication with the users of RMI services take place through various channels such as electronic mail, mail, telephone and fax. All (electronic) correspondence will indicate the name, title, telephone number and electronic address of the person handling the case.</li><li>RMI is providing information on their website about the offered services. This website gets regulary updated. RMI want to point out that not all offered services are for free.</li><li>For payments you will receive an invoice. On the back side of the invoice you will find the general terms of payment. This does not apply to various SMS and 0900-services, where the respective services are invoiced via your operator.</li><li>The quality of the provided services is constantly being evaluated. The RMI takes the needs of its users into account and continuously adapts to the satisfaction of its users.</li><li>RMI fulfils all their responsibilities in full transparency, without any discrimination and with respect for the privacy of its users.</li><li>If you think that your rights have been impinged, you can always file a complaint with the lawyer of the RMI. He wil reply within 15 calendar days. For complaints please contact the RMI via: <a href="mailto:dir@meteo.be?subject=klacht%20van%20gebruiker">dir@meteo.be</a>.</li></ul></div></div></div></div></div></main><div class="js-backstretch backstretch__image "><noscript>  <img src="/Background/reshaped/2000/CC/5569818223_9871105cce_o_edited.jpg?v20241107-0827" class="office__picture__img" loading="lazy" decoding="async"> </noscript></div></div><footer role="footer" class="footer mobile-nav__content"><section class="main-footer"><div class="container"><div class="row"><div class="col-md-2 col-sm-3"><nav class="footer-nav"><h6 class="footer-nav__title"><a href="/en/weather" class="footer-nav__title__link">Weather</a></h6><a href="/en/65239/65239-2/warnings" class="footer-nav__item"> Warnings </a><a href="/en/65239/65239-2/forecasts" class="footer-nav__item"> Forecasts </a><a href="/en/65239/65239-2/observations" class="footer-nav__item"> Observations </a></nav></div><div class="col-md-2 col-sm-3"><nav class="footer-nav"><h6 class="footer-nav__title"><a href="/en/about-rmi" class="footer-nav__title__link">About the RMI</a></h6><a href="/en/about-rmi/contact" class="footer-nav__item footer-nav__item--active"> Contact </a><a href="/en/about-rmi/contact/how-to-reach-us" class="footer-nav__item"> How to reach us </a></nav></div></div></div></section><section class="sub-footer--kmi"><div class="container"><div class="row"><div class="col-md-9 col-sm-9"><img src="/frontend/img/general/logo-kmi--en.svg?v20241107-0827" alt="" class="sub-footer--kmi__logo" loading="lazy" decoding="async"><p class="sub-footer--kmi__text"> We offer a reliable public service realised by empowered staff and based on research, innovation and continuity. </p></div><div class="col-md-3 col-sm-3"><div class="footer-social"><h6 class="footer-social__title">Follow us</h6><a href="https://www.facebook.com/www.meteo.be" class="footer-social__links" target="_blank"><i class="icon icon--facebook footer-social__links__icon"></i></a><a href="https://twitter.com/meteobefr" class="footer-social__links" target="_blank"><i class="icon icon--twitter footer-social__links__icon"></i></a><a href="https://www.instagram.com/kmi_irm/" class="footer-social__links" target="_blank"><i class="icon icon--instagram footer-social__links__icon"></i></a></div></div></div></div></section><section class="sub-footer"><div class="container"><div class="sub-footer__inner"><div class="sub-footer__info"><p class="sub-footer__info__time"> © RMI 2025 </p></div><ul class="sub-footer__nav__list"><li class="sub-footer__nav__list__item"><a href="/en/about-rmi/legal-informations" class="" >Legal informations</a></li></ul><ul class="sub-footer__nav__list"><li class="sub-footer__nav__list__item"><a class="js-kmcc-extended-modal-button" data-target="legal_privacy_policy" data-url="/en/legal/modal/legal_privacy_policy" > Privacy policy </a></li><li class="sub-footer__nav__list__item"><a class="js-kmcc-extended-modal-button" data-target="legal_cookie_preferences" data-url="/en/legal/modal/legal_cookie_preferences" > Cookie preferences </a></li></ul><p class="sub-footer__credentials"> Created by <a href="http://www.kunstmaan.be" target="_blank" class="sub-footer__credentials__link"><i class="icon icon--kuma sub-footer__credentials__icon"></i></a></p><div class="sub-footer__partners"><a href="http://www.belspo.be/" target="_blank" class="sub-footer__partners__link"><img src="/frontend/img/footer/belspo-logo.png?v20241107-0827" alt="belspo logo" class="sub-footer__partners__link__img" loading="lazy" decoding="async"></a><a href="http://www.belgium.be/" target="_blank" class="sub-footer__partners__link"><img src="/frontend/img/footer/be-logo.png?v20241107-0827" alt="be logo" class="sub-footer__partners__link__img" loading="lazy" decoding="async"></a></div></div></div></section></footer><button type="button" class="btn backstretch__button" data-toggle="modal" data-target="#backstretch-options"> Wallpaper </button><div class="modal js-modal" id="backstretch-options" tabindex="-1" role="dialog" aria-hidden="true"><div class="modal-dialog" role="document"><button type="button" class="modal__close" data-dismiss="modal" aria-label="Close"><i class="icon icon--cross"></i></button><div class="modal-content box"><div class="modal-header"><h4 class="modal-title" id="myModalLabel"> Wallpaper </h4></div><div class="modal-body"><p>Don't like our wallpaper? 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RMI - Charter