Right of Data Access for your Customers on Vimeo OTT

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<header class="article-header"> <h1 title="Right of Data Access for your Customers on Vimeo OTT" class="article-title"> Right of Data Access for your Customers on Vimeo OTT </h1>  </header> <section class="article-info"> <div class="article-content"> <div class="article-body"><p><span style="font-weight: 400;">As part of recent internet regulations (e.g. GDPR, CCPA), your customers have the right to request access to the known data about their account. As such, you may find yourself fielding requests from customers to have a copy of their data sent to them. Vimeo OTT provides internal tools for gathering and delivering this information.</span></p> <h3 id="h_01GM7WRW5A9N22FWWJ2X8EQW1M">Right of Data Access for your Customers</h3> <p><span style="font-weight: 400;">If you find yourself fielding requests from customers inquiring how and where they can request their data, follow the steps below. Please note that this process only sends the data to the customer, not yourself or anyone on your team.</span></p> <ol> <li style="font-weight: 400;"><span style="font-weight: 400;">Send them the link to your Help form (YOUR SUBDOMAIN.vhx.tv/contact).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have them choose “Data request/Account Deletion (GDPR, BDSG, CCPA)” from the Category drop-down menu.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">In the Message field, have them submit a request for their known data.</span></li> </ol> <p><span style="font-weight: 400;">From there, Vimeo OTT Support will handle the request and deliver the data in the required time window for delivery. </span><span style="font-weight: 400;">You will be notified when the data delivery is complete.</span></p></div> </div> </section> <footer> <div class="article-footer"> </div> <div style="color:green; padding-bottom: 50px;" class="downvote-success-message"> </div> <div class="article-votes"> <span class="article-votes-question" id="article-votes-label">Was this article helpful?</span> <div class="article-votes-controls" role="group" aria-labelledby="article-votes-label"> <button type="button" class="button article-vote article-vote-up" data-helper="vote" data-item="article" data-type="up" data-id="12427620858641" data-upvote-count="6" data-vote-count="14" data-vote-sum="-2" data-vote-url="/hc/en-us/articles/12427620858641/vote" data-value="null" data-label="6 out of 14 found this helpful" data-selected-class="button-primary" aria-label="This article was helpful" aria-pressed="false">Yes</button> <button type="button" class="button article-vote article-vote-down" data-helper="vote" data-item="article" data-type="down" data-id="12427620858641" data-upvote-count="6" data-vote-count="14" data-vote-sum="-2" data-vote-url="/hc/en-us/articles/12427620858641/vote" data-value="null" data-label="6 out of 14 found this helpful" data-selected-class="button-primary" aria-label="This article was not helpful" aria-pressed="false">No</button> </div> <small class="article-votes-count"> <span class="article-vote-label" data-helper="vote" data-item="article" data-type="label" data-id="12427620858641" data-upvote-count="6" data-vote-count="14" data-vote-sum="-2" data-vote-url="/hc/en-us/articles/12427620858641/vote" data-value="null" data-label="6 out of 14 found this helpful">6 out of 14 found this helpful</span> </small> <div class="downvote-message"> <iframe id="article_feedback_form_frame" style="height:500px; 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