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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en"> <head profile="http://gmpg.org/xfn/11"> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <title>Meg Marco – Consumerist</title> <meta name="viewport" content="width=device-width, initial-scale=1.0" /><meta name="google" content="notranslate" /> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:title" content="Consumerist"> <meta name="twitter:site" content="https://consumermediallc.wordpress.com"> <meta name="twitter:creator" content="@consumerist"> <meta name="twitter:description" content="Consumerist"> <meta name="twitter:image:src" content="../../s2.wp.com/wp-content/themes/vip/consumerist2/images/logo.jpg"> <meta name="google-site-verification" content="9LN2ANQdloei4Y0cgQLG83NVGd5Dd2eDPH2g0s2Gal8" /> <meta name="msvalidate.01" content="E2E5B3AF87A11A875597CF4E8B412F6E" /> <link rel='stylesheet' id='all-css-0-1' href='../../s0.wp.com/_static/static0.css' type='text/css' media='all' /> <link rel='stylesheet' id='fontawesome-css' href='https://netdna.bootstrapcdn.com/font-awesome/4.0.3/css/font-awesome.css?ver=4.9.5' type='text/css' media='all' /> <link rel='stylesheet' id='all-css-2-1' href='../../s1.wp.com/_static/index.html%3F%3F-eJx9j+EOgjAMhF%252FI0UBAfxmfZcwyarqVrANeXxCNEhP+3V37XXIwD8ZJzBgz5B4DKkw0wBLpGDCR5gqcKrBE30kKRaBYLMEJfsAwmoFHT1FhprvHrKDiyLKhtWhnNpggSt6OH3HU6lEMi7OZJO6M6dhSOkITtix+kf6142v%252FoPf8vgbP0lpeH27hWjZlVZfnS9U8nlVpb+w=%3Fcssminify=yes.css' type='text/css' media='all' /> <script type='text/javascript' src='../../s0.wp.com/_static/index.html%3F%3F-eJyFjssKwkAMRX%252FI6VitYBciLrtz5b7WWDN2Hk4yLfr1pqALsSgEAjcnJ9FDUOiaLp2AtJG6JYj3V8sMzfQvQFlsY82QWXRvuPGOwfHIWn%252FEDlQiiHUrmYjOfoILntgCkUAT08+X0PUIw1%252FMAIe6uaoIhI8vK19A7ukeg5aIkoWIxItRc0BC9nG3r2Rpazd5US7LeZGv1uYJsM1voA=='></script> <script type='text/javascript' src='../../s2.wp.com/wp-content/themes/vip/consumerist2/js/fonts.js%3Fm=1360207792h'></script> <meta property="og:type" content="profile" /> <meta property="og:title" content="Meg Marco" /> <meta property="og:url" content="../..//author/megmarco/" /> <meta property="og:site_name" content="Consumerist" /> <meta property="og:image" content="https://secure.gravatar.com/avatar/cf581301c73dbff21745b2de9ea986c6?s=200&d=mm&r=g" /> <meta property="og:locale" content="en_US" /> <meta name="twitter:site" content="@wordpressdotcom" /> <meta name="msapplication-window" content="width=device-width;height=device-height" /><meta name="msapplication-task" content="name=Subscribe;action-uri=../..//feed/;icon-uri=https://secure.gravatar.com/blavatar/498da4a1827c0de26bc1854d0c809a17?s=16" /><style type="text/css" id="syntaxhighlighteranchor"></style> </head> <body class="archive author author-megmarco author-40938867 mp6 customizer-styles-applied custom-header header-full-width news-red longform-archive full-width-content"> <span class="no-css-warning" aria-hidden="true" style="background-color:red;font-size:larger;speak:none">Whoops! It looks like portions of our site are being blocked! Check your browser settings or contact your network administrator.</span> <div id="header"><div class="wrap"> <header class="lf-header clearfix"> <div class="lf-logo"> <a href="/"><img src="../../s2.wp.com/wp-content/themes/vip/consumerist2/images/logo-small.jpg" /></a> </div> <h1 class="lf-title"><a href="index.html">Meg Marco</a></h1> </div> </header> </div></div><div id="wrap"><div id="fb-root"></div> <div id="notification-area" class="black hidden"> <div class="notification-modal"></div> <div class="wrap"> <header class="entry-header"> <div class="tag-wrap"> <a class="remove-notice" href="index.html#" id="remove-notice" rel="10293012" data-nonce="d046da12ed">×</a> </div> </header> <h3 class="notice-title">Welcome to the Consumerist Archives</h3> <p>Thanks for visiting Consumerist.com. As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to <a href="https://www.consumerreports.org/cro/index.htm" target="_blank" rel="noopener">CR.org</a> for ratings, reviews, and consumer news.</p> <p class="full-width"><a class="notice-cr-logo" href="https://www.consumerreports.org" target="_blank" rel="noopener"><img src="https://cdn.consumerreports.org/etc/designs/cr/images/common/footer-logo.svg" alt="Consumer Reports" /></a></p> <div class="clear"></div> </div>  </div>  <div id="inner"><div class="wrap"><div id="content-sidebar-wrap"><div id="content" class="hfeed"> <div class="cs-author-box cs-archive-top"> <div class="cs-author-avatar"> <img alt='' src='https://0.gravatar.com/avatar/cf581301c73dbff21745b2de9ea986c6?s=150&d=https%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D150&r=G' class='avatar avatar-150' height='150' width='150' /> </div> <div class="cs-author-bio"> <h2 class="cs-bio-title">Meg Marco</h2> </div> </div> <div class="post-10281675 post type-post status-publish format-image has-post-thumbnail hentry category-competition-innovation category-original category-retail-services category-telecom-technology category-the-consumer-experience tag-whats-in-a-brand-name tag-att tag-gamestop-2 tag-cwa tag-communications-workers-of-america tag-spring-mobile post_format-post-format-image entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/whats-in-a-brand-name/index.html" class="post-tag" rel="tag"> what's in a brand name? </a> </div> <div class="clear"></div> </header>  <a href="../../2017/06/21/theres-a-decent-chance-your-local-att-store-is-actually-owned-by-gamestop/index.html" title="There’s A Decent Chance Your Local AT&T Store Is Actually Owned By GameStop"><img src="../../consumermediallc.files.wordpress.com/2017/06/attstorecollage.png%3Fw=300&h=225&crop=1" alt="SpringMobile.com" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2017/06/21/theres-a-decent-chance-your-local-att-store-is-actually-owned-by-gamestop/index.html" title="There’s A Decent Chance Your Local AT&T Store Is Actually Owned By GameStop" rel="bookmark">There’s A Decent Chance Your Local AT&T Store Is Actually Owned By GameStop</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 6.21.17 — <span class="date modified time" title="2017-06-22T10:12:50+00:00">Updated: 6.22.17</span></div><div class="entry-content"><p>When you walk into a store with an “AT&T” sign overhead, you might assume that the employees you’re speaking with work for AT&T. The telecom giant’s sweet-but-bemused store manager character “Lily” may have dominated the company’s TV advertising over the past three years, but what you may not know is that a growing number of AT&T-branded stores are actually owned and operated by third-party companies. <a href="../../2017/06/21/theres-a-decent-chance-your-local-att-store-is-actually-owned-by-gamestop/index.html#more-10281675" class="more-link">[More]</a></p> </div></div><div class="post-10281177 post type-post status-publish format-image has-post-thumbnail hentry category-crime-fraud category-financial-products category-original category-the-consumer-experience tag-a-bit-of-advice tag-complaint-letters post_format-post-format-image entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/a-bit-of-advice/index.html" class="post-tag" rel="tag"> a bit of advice </a> </div> <div class="clear"></div> </header>  <a href="../../2017/06/15/the-very-quick-guide-to-writing-an-effective-complaint-letter/index.html" title="The Very Quick Guide To Writing An Effective Complaint Letter"><img src="../../consumermediallc.files.wordpress.com/2017/06/screaming.png%3Fw=300&h=225&crop=1" alt="Danielle Kay" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2017/06/15/the-very-quick-guide-to-writing-an-effective-complaint-letter/index.html" title="The Very Quick Guide To Writing An Effective Complaint Letter" rel="bookmark">The Very Quick Guide To Writing An Effective Complaint Letter</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 6.15.17</div><div class="entry-content"><p>When the battery on your new phone blows up in your back pocket, or the hood of your car just flies up while you’re driving down the highway, or you find out your bank has opened three credit card accounts in your name, or you get bumped from your flight to make room for an airline employee… you’ve got every right to complain. But if you want your complaint to be heard, there are some best practices for presenting your case. <a href="../../2017/06/15/the-very-quick-guide-to-writing-an-effective-complaint-letter/index.html#more-10281177" class="more-link">[More]</a></p> </div></div><div class="post-10280529 post type-post status-publish format-standard has-post-thumbnail hentry category-government-policy category-original category-pharma-medicine category-quality-safety tag-the-opana-connection tag-opana tag-endo-pharmaceuticals tag-fda tag-drugs tag-opioids tag-opioid-abuse entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/the-opana-connection/index.html" class="post-tag" rel="tag"> the opana connection </a> </div> <div class="clear"></div> </header>  <a href="../../2017/06/08/fda-requests-opioid-painkiller-be-removed-from-the-market-citing-abuse-risks-hiv-outbreak/index.html" title="FDA Requests Opioid Painkiller Be Removed From The Market, Citing Abuse Risks, HIV Outbreak"><img src="../../consumermediallc.files.wordpress.com/2017/06/opana.png%3Fw=300&h=225&crop=1" alt="FDA Requests Opioid Painkiller Be Removed From The Market, Citing Abuse Risks, HIV Outbreak" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2017/06/08/fda-requests-opioid-painkiller-be-removed-from-the-market-citing-abuse-risks-hiv-outbreak/index.html" title="FDA Requests Opioid Painkiller Be Removed From The Market, Citing Abuse Risks, HIV Outbreak" rel="bookmark">FDA Requests Opioid Painkiller Be Removed From The Market, Citing Abuse Risks, HIV Outbreak</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 6.8.17</div><div class="entry-content"><p>The Food and Drug Administration has asked Endo Pharmaceuticals, the manufacturer of Opana ER, an extended-release semi-synthetic opioid painkiller, to remove the drug from the market, after the agency concluded that the drug’s potential for abuse outweighed its therapeutic value. <a href="../../2017/06/08/fda-requests-opioid-painkiller-be-removed-from-the-market-citing-abuse-risks-hiv-outbreak/index.html#more-10280529" class="more-link">[More]</a></p> </div></div><div class="post-10276323 post type-post status-publish format-image has-post-thumbnail hentry category-cro category-crime-fraud category-data-privacy category-financial-products category-government-policy category-quality-safety category-telecom-technology tag-exclusive tag-data-breaches tag-home-depot-458 tag-privacy post_format-post-format-image entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/exclusive/index.html" class="post-tag" rel="tag"> exclusive </a> </div> <div class="clear"></div> </header>  <a href="../../2017/04/27/home-depot-data-leak-exposes-gap-in-consumer-privacy-protection/index.html" title="New Home Depot Data Leak Exposes Gap In Consumer Privacy Protection"><img src="../../consumermediallc.files.wordpress.com/2017/04/homedepothighwaysign.jpg%3Fw=300&h=225&crop=1" alt="Michael A. Smith" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2017/04/27/home-depot-data-leak-exposes-gap-in-consumer-privacy-protection/index.html" title="New Home Depot Data Leak Exposes Gap In Consumer Privacy Protection" rel="bookmark">New Home Depot Data Leak Exposes Gap In Consumer Privacy Protection</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 4.27.17 — <span class="date modified time" title="2017-04-28T12:15:08+00:00">Updated: 4.28.17</span></div><div class="entry-content"><p>Recently, Consumerist received an anonymous tip pointing to an internet address that hosted digital images of bathtubs, garage doors, kitchen countertops, contractors at work on various projects, and customers picking out and paying for products in a home-center store. The site also hosted 13 Excel spreadsheets of customer records, including the full names, phone numbers, mailing addresses and email addresses of approximately 8,000 people, as well as other information chronicling the apparent installation complaints of each customer. <a href="../../2017/04/27/home-depot-data-leak-exposes-gap-in-consumer-privacy-protection/index.html#more-10276323" class="more-link">[More]</a></p> </div></div><div class="post-10274160 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-auto-insurance tag-chicago entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/auto-insurance/index.html" class="post-tag" rel="tag"> auto insurance </a> </div> <div class="clear"></div> </header>  <a href="../../2017/04/05/analysis-shows-some-minority-neighborhoods-pay-higher-car-insurance-premiums-than-white-areas-with-the-same-average-risk/index.html" title="Some Minority Neighborhoods Pay Higher Car Insurance Premiums Than White Areas With The Same Average Risk"><img src="../../consumermediallc.files.wordpress.com/2017/04/propublicacrauto.jpg%3Fw=300&h=225&crop=1" alt="ProPublica, Alyssa Schukar" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2017/04/05/analysis-shows-some-minority-neighborhoods-pay-higher-car-insurance-premiums-than-white-areas-with-the-same-average-risk/index.html" title="Some Minority Neighborhoods Pay Higher Car Insurance Premiums Than White Areas With The Same Average Risk" rel="bookmark">Some Minority Neighborhoods Pay Higher Car Insurance Premiums Than White Areas With The Same Average Risk</a></h2> <div class="post-info"><span class="date published time" title="2017-04-05T11:05:00+00:00">April 5, 2017</span> </div><div class="entry-content"><p>If you drive a car, you probably already know that your driving record affects the amount you pay for auto insurance. But what you might not realize is that that price you pay can be greatly affected by purely demographic information — like your zip code. <a href="../../2017/04/05/analysis-shows-some-minority-neighborhoods-pay-higher-car-insurance-premiums-than-white-areas-with-the-same-average-risk/index.html#more-10274160" class="more-link">[More]</a></p> </div></div><div class="post-10253063 post type-post status-publish format-standard has-post-thumbnail hentry category-government-policy category-quality-safety category-telecom-technology category-transportation-infrastructure category-uncategorized tag-when-is-a-recall-not-a-recall tag-total-recalls tag-recalls tag-samsung-2 tag-galaxy-note-7 entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/when-is-a-recall-not-a-recall/index.html" class="post-tag" rel="tag"> when is a recall not a recall? </a> </div> <div class="clear"></div> </header>  <a href="../../2016/09/02/samsung-announces-product-exchange-program-for-galaxy-note-7-but-dont-call-it-a-recall/index.html" title="Samsung Announces “Product Exchange Program” For Galaxy Note 7 — But Don’t Call It A Recall"><img src="../../consumermediallc.files.wordpress.com/2016/08/a4_note7_blue-coral_2p1.jpg%3Fw=300&h=225&crop=1" alt="Samsung Announces “Product Exchange Program” For Galaxy Note 7 — But Don’t Call It A Recall" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2016/09/02/samsung-announces-product-exchange-program-for-galaxy-note-7-but-dont-call-it-a-recall/index.html" title="Samsung Announces “Product Exchange Program” For Galaxy Note 7 — But Don’t Call It A Recall" rel="bookmark">Samsung Announces “Product Exchange Program” For Galaxy Note 7 — But Don’t Call It A Recall</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span><span class="and"> and </span><span class="author vcard"><span class="fn"><a href="../chrismorranconsumerist/index.html" title="Posts by Chris Morran" class="author url fn" rel="author">Chris Morran</a></span></span> 9.2.16</div><div class="entry-content"><p>Despite confirming to media outlets earlier today that the Galaxy Note 7 would be “recalled” — implying that the company would soon go through official regulatory channels — Samsung has gone ahead and announced details of a “product exchange program” that is not, in actuality, an official recall. <a href="../../2016/09/02/samsung-announces-product-exchange-program-for-galaxy-note-7-but-dont-call-it-a-recall/index.html#more-10253063" class="more-link">[More]</a></p> </div></div><div class="post-10252954 post type-post status-publish format-standard has-post-thumbnail hentry category-government-policy category-quality-safety category-telecom-technology category-transportation-infrastructure category-uncategorized tag-total-recalls tag-samsung-2 tag-recalls tag-galaxy-note-7 entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/total-recalls/index.html" class="post-tag" rel="tag"> total recalls </a> </div> <div class="clear"></div> </header>  <a href="../../2016/09/02/samsung-will-recall-galaxy-7-note-after-reports-of-battery-explosions-fires/index.html" title="Samsung Will Recall Galaxy Note 7 After Reports Of Battery Explosions, Fires (But Hasn’t Done It Yet)"><img src="../../consumermediallc.files.wordpress.com/2016/08/a4_note7_blue-coral_2p1.jpg%3Fw=300&h=225&crop=1" alt="Samsung Will Recall Galaxy Note 7 After Reports Of Battery Explosions, Fires (But Hasn’t Done It Yet)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2016/09/02/samsung-will-recall-galaxy-7-note-after-reports-of-battery-explosions-fires/index.html" title="Samsung Will Recall Galaxy Note 7 After Reports Of Battery Explosions, Fires (But Hasn’t Done It Yet)" rel="bookmark">Samsung Will Recall Galaxy Note 7 After Reports Of Battery Explosions, Fires (But Hasn’t Done It Yet)</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span><span class="and"> and </span><span class="author vcard"><span class="fn"><a href="../chrismorranconsumerist/index.html" title="Posts by Chris Morran" class="author url fn" rel="author">Chris Morran</a></span></span> 9.2.16</div><div class="entry-content"><p><strong>UPDATE:</strong> <a href="../../2016/09/02/samsung-announces-product-exchange-program-for-galaxy-note-7-but-dont-call-it-a-recall/index.html" target="_blank">Samsung has released details of a “Product Exchange” program for the Galaxy Note 7, but it should be noted that an exchange program does not have the same legal effect as a recall issued in coordination with the Consumer Product Safety Commission.</a> <a href="../../2016/09/02/samsung-will-recall-galaxy-7-note-after-reports-of-battery-explosions-fires/index.html#more-10252954" class="more-link">[More]</a></p> </div></div><div class="post-10180975 post type-post status-publish format-standard hentry category-media-entertainment category-telecom-technology category-uncategorized tag-the-bends tag-apple tag-iphone tag-bendgate entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/the-bends/index.html" class="post-tag" rel="tag"> the bends </a> </div> <div class="clear"></div> </header>  <a href="../../2014/09/23/watch-a-dude-bend-his-iphone-6-with-his-bare-hands/index.html" title="Watch A Dude Bend His iPhone 6 With His Bare Hands"><img src="../../consumermediallc.files.wordpress.com/2014/09/bendybendy.jpg%3Fw=300&h=225&crop=1" alt="UnboxTherapy" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2014/09/23/watch-a-dude-bend-his-iphone-6-with-his-bare-hands/index.html" title="Watch A Dude Bend His iPhone 6 With His Bare Hands" rel="bookmark">Watch A Dude Bend His iPhone 6 With His Bare Hands</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 9.23.14</div><div class="entry-content"><p><p>Let us begin this post with the qualifying statement that it has never until today occurred to us to try to bend a cellphone, subsequently, we do not know how much bendy-type pressure one should expect to be able to apply on a phone without warping it. I probably could go downstairs to the labs and start bending <em>Consumer Reports’</em> test phones to establish a baseline, but I suspect they’d be sort of angry, and I really want them to like me. So, let it be known that we don’t <strong>know</strong> if this video of a guy bending his phone <em>on purpose</em> represents evidence of an unacceptable performance from the phone. <strong>But it totally does bend. </strong>Yes, it does. <a href="../../2014/09/23/watch-a-dude-bend-his-iphone-6-with-his-bare-hands/index.html" class="more-link">[More]</a></p></div></div><div class="post-10176280 post type-post status-publish format-image hentry category-telecom-technology category-uncategorized tag-lets-all-record-our-comcast-calls tag-comcast tag-comcast-merger-2 post_format-post-format-image entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/lets-all-record-our-comcast-calls/index.html" class="post-tag" rel="tag"> Let's All Record Our Comcast Calls </a> </div> <div class="clear"></div> </header>  <a href="../../2014/08/13/watch-a-guy-sit-on-hold-with-comcast-until-they-close/index.html" title="Watch A Guy Sit On Hold With Comcast Until They Close"><img src="../../consumermediallc.files.wordpress.com/2014/08/322.jpg%3Fw=300&h=225&crop=1" alt="3:22:35 and counting..." class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2014/08/13/watch-a-guy-sit-on-hold-with-comcast-until-they-close/index.html" title="Watch A Guy Sit On Hold With Comcast Until They Close" rel="bookmark">Watch A Guy Sit On Hold With Comcast Until They Close</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 8.13.14</div><div class="entry-content"><p><p>The saga of what happens when you try to cancel your Comcast account continues this evening with a recording of the tail end of a more than three-hour wait on Comcast’s retention line. As far as we can tell, sitting on hold with Comcast for <a href="http://forums.comcast.com/t5/Customer-Service/3-hours-on-hold-still-no-solution-Xfinity-is-the-same-old/td-p/1820127" target="_blank">upwards of three hours</a> isn’t a <a href="http://onholdwith.com/comcast" target="_blank">unique experience,</a> but not everyone is creative enough to call Comcast with <em>another phone</em> while still on hold… <a href="https://www.youtube.com/watch?v=9uoWzMOp8fQ&" target="_blank">only to hear a recording informing them that the company has closed for the day.</a> <a href="../../2014/08/13/watch-a-guy-sit-on-hold-with-comcast-until-they-close/index.html" class="more-link">[More]</a></p></div></div><div class="post-10172699 post type-post status-publish format-standard has-post-thumbnail hentry category-telecom-technology tag-cancel-the-account tag-comcastic tag-comcast tag-retention entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/cancel-the-account/index.html" class="post-tag" rel="tag"> cancel the account </a> </div> <div class="clear"></div> </header>  <a href="../../2014/07/14/comcast-demands-an-explanation-before-agreeing-to-cancel-your-account/index.html" title="Comcast Demands An Explanation Before Agreeing To Cancel Your Account"><img src="../../consumermediallc.files.wordpress.com/2014/03/comcasticday.png%3Fw=300&h=225&crop=1" alt="Consumerist" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2014/07/14/comcast-demands-an-explanation-before-agreeing-to-cancel-your-account/index.html" title="Comcast Demands An Explanation Before Agreeing To Cancel Your Account" rel="bookmark">Comcast Demands An Explanation Before Agreeing To Cancel Your Account</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 7.14.14</div><div class="entry-content"><p><p><strong>UPDATE:</strong><a href="../../2014/07/15/comcast-is-very-embarrassed-by-that-clingy-customer-service-phone-call/index.html" target="_blank"> Comcast has issued a statement</a> regarding the demanding customer service rep and Block’s phone call, saying it’s “very embarrassed” by the employee’s behavior. <a href="../../2014/07/14/comcast-demands-an-explanation-before-agreeing-to-cancel-your-account/index.html" class="more-link">[More]</a></p></div></div><div class="post-10171271 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-i-have-been-and-always-shall-be-your-friend tag-aereo entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/i-have-been-and-always-shall-be-your-friend/index.html" class="post-tag" rel="tag"> I Have Been and always shall be your friend </a> </div> <div class="clear"></div> </header>  <a href="../../2014/06/28/aereo-shutting-down-temporarily-at-1130-am-today-refunds-will-be-issued/index.html" title="Aereo Shutting Down “Temporarily” At 11:30 AM Today, Refunds Will Be Issued"><img src="../../consumermediallc.files.wordpress.com/2014/06/aereoceo.jpg%3Fw=300&h=225&crop=1" alt="Chet Kanojia" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2014/06/28/aereo-shutting-down-temporarily-at-1130-am-today-refunds-will-be-issued/index.html" title="Aereo Shutting Down “Temporarily” At 11:30 AM Today, Refunds Will Be Issued" rel="bookmark">Aereo Shutting Down “Temporarily” At 11:30 AM Today, Refunds Will Be Issued</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 6.28.14</div><div class="entry-content"><p><p>They mystery of when and if Aereo will be shutting down pending review by the lower courts after receiving a 6-3 smackdown from the Supreme Court has been solved. An email to customers signed by CEO and founder Chet Kanojia states that the service will be accessible to customers until 11:30 AM today. He also assured all users that they will be refunded for the past month. <a href="../../2014/06/28/aereo-shutting-down-temporarily-at-1130-am-today-refunds-will-be-issued/index.html" class="more-link">[More]</a></p></div></div><div class="post-10164045 post type-post status-publish format-standard has-post-thumbnail hentry category-data-privacy category-government-policy category-media-entertainment category-telecom-technology category-uncategorized tag-everybodys-listening tag-nsa tag-google tag-edward-snowden tag-frontline tag-facebook entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/everybodys-listening/index.html" class="post-tag" rel="tag"> everybody's listening </a> </div> <div class="clear"></div> </header>  <a href="../../2014/05/20/when-you-give-silicon-valley-permission-to-spy-on-you-its-kinda-hard-to-say-no-to-the-nsa/index.html" title="When You Give Silicon Valley Permission To Spy On You, It’s Kinda Hard To Say “No” To The NSA"><img src="../../consumermediallc.files.wordpress.com/2014/05/frontgrab.png%3Fw=247&h=225&crop=1" alt="When You Give Silicon Valley Permission To Spy On You, It’s Kinda Hard To Say “No” To The NSA" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2014/05/20/when-you-give-silicon-valley-permission-to-spy-on-you-its-kinda-hard-to-say-no-to-the-nsa/index.html" title="When You Give Silicon Valley Permission To Spy On You, It’s Kinda Hard To Say “No” To The NSA" rel="bookmark">When You Give Silicon Valley Permission To Spy On You, It’s Kinda Hard To Say “No” To The NSA</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 5.20.14</div><div class="entry-content"><p><a href="../../consumermediallc.files.wordpress.com/2014/05/everyoneiswatching.jpg" target="_blank"></a>The fundamental goal of the ad-supported web is to collect and capitalize on data from its users; rather unsurprisingly, that data is just as valuable to the government as it is to Facebook and Google. You may think you’d never willingly provide the FBI or NSA with a map of your entire private life, but, in fact, you probably already have. <a href="../../2014/05/20/when-you-give-silicon-valley-permission-to-spy-on-you-its-kinda-hard-to-say-no-to-the-nsa/index.html#more-10164045" class="more-link">[More]</a></p> </div></div><div class="post-10147733 post type-post status-publish format-standard hentry category-uncategorized tag-christmas-all-the-time tag-makerbot tag-3d-printing tag-ces entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/christmas-all-the-time/index.html" class="post-tag" rel="tag"> Christmas all the time </a> </div> <div class="clear"></div> </header>  <a href="../../2014/01/06/makerbot-hopes-youll-buy-the-kids-this-mini-3d-printer-and-download-toys/index.html" title="MakerBot Hopes You’ll Buy The Kids This Mini 3D Printer And Download Toys"><img src="../../consumermediallc.files.wordpress.com/2014/01/photo-2.jpg%3Fw=300&h=225&crop=1" alt="The new Replicator Mini from MakerBot." class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2014/01/06/makerbot-hopes-youll-buy-the-kids-this-mini-3d-printer-and-download-toys/index.html" title="MakerBot Hopes You’ll Buy The Kids This Mini 3D Printer And Download Toys" rel="bookmark">MakerBot Hopes You’ll Buy The Kids This Mini 3D Printer And Download Toys</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 1.6.14</div><div class="entry-content"><p>When I was a kid and Disney’s Aladdin came out, I was extremely perturbed by the genie’s rule against wishing for more wishes, because it <em>completely ruined the entire premise of the genie strategy that I had been working out since infancy.</em> After much thought, I pivoted by deciding to wish for the <em>means of producing</em> whatever I wanted. This brings me to MakerBot’s new Replicator Mini. It’s basically a tiny toy factory, the object of my power-mad childhood dreams. <a href="../../2014/01/06/makerbot-hopes-youll-buy-the-kids-this-mini-3d-printer-and-download-toys/index.html#more-10147733" class="more-link">[More]</a></p> </div></div><div class="post-10143044 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-my-bad-lol tag-quantitative-easing tag-the-federal-reserve entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/my-bad-lol/index.html" class="post-tag" rel="tag"> my bad lol </a> </div> <div class="clear"></div> </header>  <a href="../../2013/11/12/guy-who-was-charge-of-quantitative-easing-apologizes-for-quantitative-easing/index.html" title="Guy Who Was In Charge Of Quantitative Easing Apologizes For Quantitative Easing"><img src="../../consumermediallc.files.wordpress.com/2013/11/fed.jpg%3Fw=160&h=120&crop=1" alt="Guy Who Was In Charge Of Quantitative Easing Apologizes For Quantitative Easing" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/11/12/guy-who-was-charge-of-quantitative-easing-apologizes-for-quantitative-easing/index.html" title="Guy Who Was In Charge Of Quantitative Easing Apologizes For Quantitative Easing" rel="bookmark">Guy Who Was In Charge Of Quantitative Easing Apologizes For Quantitative Easing</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 11.12.13</div><div class="entry-content"><p>“I’m sorry, America,” writes Andrew Huszar, formerly of the Federal Reserve, where from 2009-2010 he was in charge of “Quantitative Easing” — also known as “buying huge amounts of bonds with money created by the Fed for that purpose.” (For a good explanation of what that actually means, you might want to check out <a href="http://www.npr.org/blogs/money/2010/10/07/130408926/quantitative-easing-explained" target="_blank">this Planet Money piece from 2010.</a>) In an opinion piece published by the <em>Wall Street Journal</em>, Huszar concludes that QE (as the cool kids call it) was (and remains) a mistake. <a href="../../2013/11/12/guy-who-was-charge-of-quantitative-easing-apologizes-for-quantitative-easing/index.html#more-10143044" class="more-link">[More]</a></p> </div></div><div class="post-10141849 post type-post status-publish format-standard hentry category-uncategorized tag-purr-youre-getting-a-dell tag-cat-urine tag-cat-pee tag-dell-latitude-e6430u entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/purr-youre-getting-a-dell/index.html" class="post-tag" rel="tag"> purr you're getting a dell </a> </div> <div class="clear"></div> </header>  <a href="../../2013/10/30/dell-is-really-sorry-your-laptop-smells-like-cat-urine/index.html" title="Dell Is Really Sorry Your Laptop Smells Like Cat Urine"><img src="../../consumermediallc.files.wordpress.com/2013/10/6117934657_7083d9ffba_m.jpg%3Fw=240&h=180&crop=1" alt="(Re Prazeres)" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/10/30/dell-is-really-sorry-your-laptop-smells-like-cat-urine/index.html" title="Dell Is Really Sorry Your Laptop Smells Like Cat Urine" rel="bookmark">Dell Is Really Sorry Your Laptop Smells Like Cat Urine</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 10.30.13</div><div class="entry-content"><p><p>First, Dell told them to try cleaning it with a soft cloth. That didn’t work. Then they suggested compressed air, but as the complaints of laptops with keyboards and track pads that smelled exactly like cat urine piled up, Dell was forced to admit there was a problem. Yes, you read that correctly: Dell Latitude E6430u laptops manufactured before October smell strongly of cat urine. <a href="../../2013/10/30/dell-is-really-sorry-your-laptop-smells-like-cat-urine/index.html" class="more-link">[More]</a></p></div></div><div class="post-10141106 post type-post status-publish format-image has-post-thumbnail hentry category-food-personal-care category-government-policy category-pharma-medicine category-quality-safety category-uncategorized tag-cough-cough-sneeze-sneeze tag-cdc tag-frontline tag-antibiotics tag-fda tag-superbugs tag-e-coli tag-drug-resistance post_format-post-format-image entry longform-archive-entry"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/cough-cough-sneeze-sneeze/index.html" class="post-tag" rel="tag"> cough cough sneeze sneeze </a> </div> <div class="clear"></div> </header>  <a href="../../2013/10/22/we-are-in-the-era-of-nightmare-bacteria-and-nobody-seems-to-care/index.html" title="We Are In The Era Of “Nightmare” Bacteria And Nobody Seems To Care"><img src="../../consumermediallc.files.wordpress.com/2013/10/ecoli.png%3Fw=300&h=225&crop=1" alt="We Are In The Era Of “Nightmare” Bacteria And Nobody Seems To Care" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/10/22/we-are-in-the-era-of-nightmare-bacteria-and-nobody-seems-to-care/index.html" title="We Are In The Era Of “Nightmare” Bacteria And Nobody Seems To Care" rel="bookmark">We Are In The Era Of “Nightmare” Bacteria And Nobody Seems To Care</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 10.22.13 — <span class="date modified time" title="2014-07-17T15:50:10+00:00">Updated: 7.17.14</span></div><div class="entry-content"><p>On March 5, 2013, the Centers for Disease Control issued a press released titled “Lethal, Drug Resistant Bacteria Spreading in U.S. Healthcare Facilities.” <a href="http://www.cdc.gov/media/dpk/2013/dpk-vs-hai.html" target="_blank">The warning that followed was dire.</a> Drug-resistant organisms called <a href="http://en.wikipedia.org/wiki/Carbapenem-resistant_Enterobacteriaceae" target="_blank">carbapenem-resistant Enterobacteriaceae, </a>or CRE, were not only spreading more rapidly through U.S. hospitals, they were becoming more resistant to so-called “last-resort” antibiotics. “CRE are nightmare bacteria,” said CDC Director Dr. Tom Frieden. How nightmarish? According to data from the CDC, 1 in 2 patients who contract a bloodstream CRE infection will die. That’s an ominous statistic, but it might not even be the scariest fact about CRE. <a href="../../2013/10/22/we-are-in-the-era-of-nightmare-bacteria-and-nobody-seems-to-care/index.html#more-10141106" class="more-link">[More]</a></p> </div></div><div class="post-10126663 post type-post status-publish format-aside hentry category-uncategorized tag-your-daily-hacking-incident tag-livingsocial tag-hacking post_format-post-format-aside entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/your-daily-hacking-incident/index.html" class="post-tag" rel="tag"> your daily hacking incident </a> </div> <div class="clear"></div> </header>  <a href="../../2013/04/26/livingsocial-hacked-50-million-names-emails-birthdates-encrypted-passwords-accessed/index.html" title="LivingSocial Hacked, 50 Million Names, Emails, Birthdates, Encrypted Passwords Accessed"><img src="../../consumermediallc.files.wordpress.com/2013/04/4-26-2013-5-25-50-pm.png%3Fw=172&h=73&crop=1" alt="LivingSocial Hacked, 50 Million Names, Emails, Birthdates, Encrypted Passwords Accessed" class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/04/26/livingsocial-hacked-50-million-names-emails-birthdates-encrypted-passwords-accessed/index.html" title="LivingSocial Hacked, 50 Million Names, Emails, Birthdates, Encrypted Passwords Accessed" rel="bookmark">LivingSocial Hacked, 50 Million Names, Emails, Birthdates, Encrypted Passwords Accessed</a></h2> <div class="post-info"><span class="date published time" title="2013-04-26T17:45:20+00:00">April 26, 2013</span> </div><div class="entry-content"><p><p>LivingSocial, the daily deals site partially owned by Amazon, has been hacked, with 50 million customer names, emails, birth dates, and encrypted passwords accessed. An internal memo from CEO Tim O’Shaughnessy says both the database that stores customer credit card information and the database that stores merchants’ financial and banking information <strong>were not</strong> affected or accessed. They are advising users to update their passwords. [<a href="http://allthingsd.com/20130426/livingsocial-hacked-more-than-50-million-customer-names-emails-birthdates-and-encrypted-passwords-accessed/" target="_blank">AllThingsD</a>] <a href="../../2013/04/26/livingsocial-hacked-50-million-names-emails-birthdates-encrypted-passwords-accessed/index.html" class="more-link">[More]</a></p></div></div><div class="post-10123995 post type-post status-publish format-standard hentry category-data-privacy category-media-entertainment category-telecom-technology category-uncategorized tag-sharing-without-caring tag-fireme tag-facebook tag-twittter tag-jobs tag-oversharing tag-social-media tag-pleaserobme entry longform-archive-entry has-post-thumbnail"> <header class="entry-header"> <div class="tag-wrap"> <a href="../../tag/sharing-without-caring/index.html" class="post-tag" rel="tag"> sharing without caring </a> </div> <div class="clear"></div> </header>  <a href="../../2013/03/29/fireme-helps-the-world-discover-how-you-really-feel-about-your-job/index.html" title="FireMe Helps The World Discover How You Really Feel About Your Job"><img src="../../consumermediallc.files.wordpress.com/2013/03/hateyhatehate.png%3Fw=300&h=225&crop=1" alt="Dispatches from the employed, but unhappy." class="Thumbnail thumbnail longform-thumb alignleft post-image" /></a><h2 class="entry-title"><a href="../../2013/03/29/fireme-helps-the-world-discover-how-you-really-feel-about-your-job/index.html" title="FireMe Helps The World Discover How You Really Feel About Your Job" rel="bookmark">FireMe Helps The World Discover How You Really Feel About Your Job</a></h2> <div class="post-info">By <span class="author vcard"><span class="fn"><a href="index.html" title="Posts by Meg Marco" class="author url fn" rel="author">Meg Marco</a></span></span> 3.29.13</div><div class="entry-content"><p>Do you hate your job? Do you love social media? Do you make the mistake of combining the two? If so, you may find yourself featured on FireMe, a research project that highlights public tweets from people talking $@#% about their boss and/or employment situation. <a href="../../2013/03/29/fireme-helps-the-world-discover-how-you-really-feel-about-your-job/index.html#more-10123995" class="more-link">[More]</a></p> </div></div><div class="navigation"><div class="pagination-next alignright"><a href="page/2/index.html" >Next Page»</a></div></div></div></div><script type='text/javascript'> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-10697639-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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