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Часто задаваемые вопросы о Halp | Atlassian

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class="tab-button active" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-d3062495-a1fa-455d-af4a-1deb514d7223" data-event="clicked" data-uuid="d3062495-a1-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Избранное </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e0500fdf-b128-45d6-93b4-b062a202b657" data-event="clicked" data-uuid="e0500fdf-b1-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Разработчики </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" data-event="clicked" data-uuid="c014fb24-37-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Менеджеры по продукту </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" data-event="clicked" data-uuid="3d19a5a4-95-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > ИТ-специалисты </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" data-event="clicked" data-uuid="e3ef4fba-ad-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Бизнес-команды </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-7d0e41e0-832f-4327-9102-52887f676ce2" data-event="clicked" data-uuid="7d0e41e0-83-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Руководящие команды </button> <div class="link-in-dropdown"> <a class="easy-link-arrow" href="/ru/software" data-event="clicked" data-uuid="7d0e41e0-83" data-event-component="linkButton" data-event-container="globalNav-tab-link-in-dropdown" data-schema-version="1" > Посмотреть все продукты </a> </div> </div> <div class="tab-content-area globalNav cols-6"> <div id="tab-d3062495-a1fa-455d-af4a-1deb514d7223" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> Избранное </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/jira" class="component--block__link" data-event="clicked" data-uuid="866c24d9-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a15115f1" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Гибкое управление проектами</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/confluence" class="component--block__link" data-event="clicked" data-uuid="561b5cff-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c58719b2" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Единая база знаний</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="94838acb-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="402ab225" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Высокоскоростная поставка услуг</p> </div> </div> </a> </div> <div class="component s0 between hide-all component--block" style="margin:4px 0;padding:0;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="1cf0174b-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="6069d7e9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Упорядоченная и наглядная работа</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/rovo" class="component--block__link" data-event="clicked" data-uuid="154e84e5-f5" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1a28c744" alt="Rovo icon" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/k5xhw8hpqxghzb55nfktt4/logo-light_Rovo_mark_brand_RGB.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Rovo <span class="lozenge blue200 text-adg4secondarynavy">НОВОЕ</span> </h3> <p>Unlock enterprise knowledge</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="44176d6a-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="61053761" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">НОВОЕ</span> </h3> <p>Сохранение и сортировка идей по приоритету</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/compass" class="component--block__link" data-event="clicked" data-uuid="a182ac56-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="659f8f31" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">НОВОЕ</span> </h3> <p>Оптимизация работоспособности программного обеспечения</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/guard" class="component--block__link" data-event="clicked" data-uuid="50063449-6b" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="58aaa51d" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">НОВОЕ</span> </h3> <p>Повышенная безопасность в облаке</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/loom" class="component--block__link" data-event="clicked" data-uuid="6ee54a1e-1e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="e12ac81c" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">НОВОЕ</span> </h3> <p>Быстрые асинхронные обновления в формате видео</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e0500fdf-b128-45d6-93b4-b062a202b657" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Разработчики </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/jira" class="component--block__link" data-event="clicked" data-uuid="676acbb3-62" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="29306f11" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Гибкое управление проектами</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/bitbucket" class="component--block__link" data-event="clicked" data-uuid="c33432cf-d2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="04091352" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Bitbucket.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Bitbucket </h3> <p>Репозитории для совместной работы над кодом</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/compass" class="component--block__link" data-event="clicked" data-uuid="b189cc6c-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="461b52ba" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">НОВОЕ</span> </h3> <p>Оптимизация работоспособности программного обеспечения</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Менеджеры по продукту </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/jira" class="component--block__link" data-event="clicked" data-uuid="290c4dc3-76" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a76bb88f" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Гибкое управление проектами</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/confluence" class="component--block__link" data-event="clicked" data-uuid="6ce391a6-10" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="50f44221" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Единая база знаний</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/ru/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="b6e816c2-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="38733354" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">НОВОЕ</span> </h3> <p>Сохранение и сортировка идей по приоритету</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> ИТ-специалисты </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="1c45f049-49" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="74cb2c5b" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Высокоскоростная поставка услуг</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/guard" class="component--block__link" data-event="clicked" data-uuid="923a9b01-40" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="cd74c518" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">НОВОЕ</span> </h3> <p>Повышенная безопасность в облаке</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Бизнес-команды </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/jira" class="component--block__link" data-event="clicked" data-uuid="13474f83-26" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1ef222e7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Гибкое управление проектами</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/confluence" class="component--block__link" data-event="clicked" data-uuid="4b6d0074-94" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="5dc02e14" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Единая база знаний</p> </div> </div> </a> </div> <div class="component alignContentStretch alignItemsStretch justifyStart noWrap no s0 between component--block" style="margin:4px 0;padding:0;:;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="05036e06-dd" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="f5faeacd" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Упорядоченная и наглядная работа</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/ru/software/loom" class="component--block__link" data-event="clicked" data-uuid="c3dcae40-95" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="4d83dea7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">НОВОЕ</span> </h3> <p>Быстрые асинхронные обновления в формате видео</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-7d0e41e0-832f-4327-9102-52887f676ce2" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Руководящие команды </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/ru/software/jira" class="component--block__link" data-event="clicked" data-uuid="3c258fc0-fc" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a891fdc9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Гибкое управление проектами</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="https://loom.com" class="component--block__link" data-event="clicked" data-uuid="21331073-0f" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="3bbb9fed" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Единая база знаний</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/ru/software/loom" class="component--block__link" data-event="clicked" data-uuid="b30cd095-78" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3942edb" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">НОВОЕ</span> </h3> <p>Быстрые асинхронные обновления в формате видео</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/ru/software/jira/align" class="component--block__link" data-event="clicked" data-uuid="e177e36d-f2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3d49c45" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Align.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Align </h3> <p>Планирование работы и ее согласование с ценностями в корпоративном масштабе</p> </div> </div> </a> </div> </div> </div> </div> </div></div> <button class="mobile-back-button"> <svg width="16" height="15" viewBox="0 0 16 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.77087 14.5334C7.87109 14.4335 7.9506 14.3148 8.00485 14.1841C8.0591 14.0535 8.08702 13.9134 8.08702 13.772C8.08702 13.6306 8.0591 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globalNav has-dropdown single adg4-nav-link-teams"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-c7337bad-f071-4c96-b5a3-99d33e6c73bd" data-event="clicked" data-uuid="c7337bad-f0-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" > команды <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <div class="dropdown-content" id="nav-link-c7337bad-f071-4c96-b5a3-99d33e6c73bd"> <div class="dropdown-content-inner"> <div 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class="component__image xs-none-top xs-compact-bottom" style="width:44px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-marketing.svg" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Маркетинг </h3> <p>Стратегии совместной работы для успешного маркетинга</p> </div> </div> <div class="component component--image hoverable"> <img id="663b0d9c" alt="" class="component__image" style="width:44px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-marketing-hover.svg" loading="lazy" /> </div> </a> </div> <div class="component s0 between component--block team-card" style="margin:0;" > <a href="/ru/teams/it" class="component--block__link" data-event="clicked" data-uuid="bd6097b7-ae" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock"> <div class="component__image"> <img id="c99a84f3" alt="" class="component__image xs-none-top xs-compact-bottom" style="width:32px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-it.svg" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > ИТ </h3> <p>Поставка услуг по эксплуатации и поддержке высочайшего уровня.</p> </div> </div> <div class="component component--image hoverable"> <img id="b459ac25" alt="" class="component__image" style="width:32px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-it-hover.svg" loading="lazy" /> </div> </a> </div> </div> </div> <div class="component component--block bottom-three-col" style="margin-top:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm component--block__background neutral100 has-border border-color- padding-24 padding-style-allSides allSides 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class="component component--link-button "> <a href="/ru/solutions/devops" data-event="clicked" data-uuid="d013113f-55" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Agile и DevOps" data-label-english="Agile & DevOps" class="component__link default " > Agile и DevOps </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > По размеру команды </h5> </div> <div class="component component--link-button "> <a href="/ru/enterprise" data-event="clicked" data-uuid="f56440e6-51" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Enterprise" data-label-english="Enterprise" class="component__link default " > Enterprise </a> </div> <div class="component component--link-button "> <a href="/ru/software/small-business" data-event="clicked" data-uuid="7515a7d2-b8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Малый бизнес" data-label-english="Small business" class="component__link default " > Малый бизнес </a> </div> <div class="component component--link-button "> <a href="/ru/software/startups" data-event="clicked" data-uuid="7dd4032c-05" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Startup" data-label-english="Startup" class="component__link default " > Startup </a> </div> <div class="component component--link-button "> <a href="/ru/teams/nonprofits" data-event="clicked" data-uuid="ecd56900-50" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Некоммерческие организации" data-label-english="Non-profit" class="component__link default " > Некоммерческие организации </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > По отрасли </h5> </div> <div class="component component--link-button "> <a href="/ru/industries/retail" data-event="clicked" data-uuid="d1ccbcfe-58" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Розничная торговля" data-label-english="Retail" class="component__link default " > Розничная торговля </a> </div> <div class="component component--link-button "> <a href="/ru/industries/telecom" data-event="clicked" data-uuid="3c615ef5-97" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Телекоммуникации" data-label-english="Telecommunications" class="component__link default " > Телекоммуникации </a> </div> <div class="component component--link-button "> <a href="/ru/industries/professional-services" data-event="clicked" data-uuid="4926e993-46" 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data-event-container="navbarDropdown" data-schema-version="1" data-label="Jira Service Management" data-label-english="Jira Service Management" >Jira Service Management</a> </li> <li > <a href="/ru/licensing/jira-product-discovery" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="d7161ab8-d5" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Jira Product Discovery" data-label-english="Jira Product Discovery" >Jira Product Discovery</a> </li> <li > <a href="/ru/licensing/confluence" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="16444860-f3" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Confluence" data-label-english="Confluence" >Confluence</a> </li> <li > <a href="/ru/licensing/bitbucket" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="1932a5da-55" 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data-schema-version="1" data-label="Crowd" data-label-english="Crowd" >Crowd</a> </li> <li > <a href="https://support.atlassian.com/trello/resources/" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="72bd1861-2c" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Trello" data-label-english="Trello" >Trello</a> </li> <li > <a href="/ru/licensing/opsgenie" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="b3cd9197-1a" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Opsgenie" data-label-english="Opsgenie" >Opsgenie</a> </li> <li > <a href="/ru/licensing/halp" class="imkt-navbar__collapsed-link-list-link imkt-navbar__collapsed-link-list-link--current" data-event="clicked" data-uuid="93990cf5-f0" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Halp" data-label-english="Halp" >Halp</a> </li> <li > <a href="/ru/licensing/open-devops" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="def3e702-7e" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Open DevOps" data-label-english="Open Devops" >Open DevOps</a> </li> <li > <a href="/ru/licensing/enterprise-faq" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="96fdf720-11" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Сервисы корпоративного уровня" data-label-english="Enterprise Services" >Сервисы корпоративного уровня</a> </li> <li > <a href="/ru/licensing/resellers" class="imkt-navbar__collapsed-link-list-link" data-event="clicked" data-uuid="09a935f5-df" data-event-component="linkButton" data-event-container="navbarDropdown" data-schema-version="1" data-label="Реселлеры" data-label-english="Resellers" 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Server </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/jira" data-event="clicked" data-uuid="50b1b7d5-21" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Jira </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/jira-work-management" data-event="clicked" data-uuid="a95c4fe9-04" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Jira Work Management </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/jira-service-management" data-event="clicked" data-uuid="caa4762b-0d" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Jira Service Management </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/jira-product-discovery" data-event="clicked" data-uuid="1e80ea19-89" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Jira Product Discovery </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/atlas" data-event="clicked" data-uuid="d5e0b458-c5" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Atlas </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/compass" data-event="clicked" data-uuid="7749929a-31" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Compass </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/confluence" data-event="clicked" data-uuid="12bd2fc6-53" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Confluence </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/bitbucket" data-event="clicked" data-uuid="ee448465-3c" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Bitbucket </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/fisheye-and-crucible" data-event="clicked" data-uuid="d34436ea-20" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Fisheye/Crucible </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/bamboo" data-event="clicked" data-uuid="070edb87-83" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Bamboo </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/crowd" data-event="clicked" data-uuid="bb469e9b-6a" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Crowd </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/opsgenie" data-event="clicked" data-uuid="8b436419-9f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Opsgenie </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link revealed active" > <a href="/ru/licensing/halp" data-event="clicked" data-uuid="2126652d-f5" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 active"> Halp </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/open-devops" data-event="clicked" data-uuid="0fd64a12-67" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Open DevOps </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/enterprise-faq" data-event="clicked" data-uuid="3794cd4c-6b" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Сервисы корпоративного уровня </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/licensing/resellers" data-event="clicked" data-uuid="1a6868bd-41" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Реселлеры </a> </div> <div class="custom-guide-link level-1 guide-sidebar-link foldup" > <a href="/ru/legal/atlassian-customer-agreement" data-event="clicked" data-uuid="2c220e8d-ae" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" class="guide-sidebar-child-link level1 "> Соглашение с клиентом </a> </div> </div> <script type="text/x-component"> { "type":"imkt.components.GuidedSidebar", "params": { "stickyPosition":"50", "isAgile":false } } </script></div> </div> <div class="column column-md-8 s0 between" > <div class="component component--heading"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Часто задаваемые вопросы о Halp </h1> </div> <div class="component s0 between component--block xs-cozy-top guided-sidebar-block" id="general" data-sidebar-title="Общие вопросы" data-title="General Questions" > <div class="imkt-feature-table-container"> <div class="features-header bottomOnly border-color- border-width-"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Общие вопросы </h2> <button class="show-hide-all" data-event="clicked" data-uuid="1d2321e4-06" data-event-component="linkButton" data-event-container="featuresTableFeature" data-schema-version="1" data-label="Показать все" >Показать все</button> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="85144246-07-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Как слияние Halp с Jira Service Management повлияет на стоимость? Показать" id="how-will-halp-merging-into-jsm-impact-my-pricing" href="javascript:void(0);"> <span class="label"> Как слияние Halp с Jira Service Management повлияет на стоимость?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>После миграции с вас будет взиматься плата по выбранному плану <a data-event="clicked" data-uuid="1b8a3893-620" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Jira Service Management Cloud" data-label-english="Jira Service Management Cloud" href="/ru/software/jira/service-management/pricing">Jira Service Management Cloud</a> за каждого агента.</p> <ul> <li>Для команд, состоящих из трех или менее агентов, может подойти бесплатное предложение Jira Service Management Cloud, что снизит стоимость до 0 $.</li> <li>Клиенты с годовой подпиской могут иметь право перенести оставшиеся месяцы в Jira Service Management Cloud. <a data-event="clicked" data-uuid="1b8a3893-621" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Используйте эту контактную форму" data-label-english="Use this contact form" href="/ru/company/contact/purchasing-licensing">Используйте эту контактную форму</a>, чтобы узнать больше о возможных вариантах.</li> <li>Для клиентов, пользующихся тарифными планами Halp Premium или Halp Enterprise, может подойти миграция на Jira Service Management Cloud Standard, что снизит расходы.</li> </ul> <p>Для получения дополнительной информации о доступных вариантах рекомендуется следовать пошаговым инструкциям на сайте Halp. При возникновении вопросов по поводу тарифного плана Halp <a data-event="clicked" data-uuid="1b8a3893-622" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="свяжитесь с командой поддержки Halp" data-label-english="contact Halp&rsquo;s support team" href="/ru/software/halp/contact">свяжитесь с командой поддержки Halp</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="b8e1e813-20-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Как слияние Halp с Jira Service Management повлияет на стоимость? Показать" id="how-will-halp-merging-into-jsm-affect-my-bill" href="javascript:void(0);"> <span class="label"> Как слияние Halp с Jira Service Management повлияет на стоимость?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>После перехода на Jira Service Management вы больше не будете платить за автономную версию приложения Halp. Вместо этого будет взиматься плата за тарифный план Jira Service Management Cloud.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="8759f97f-8a-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Что будет с Halp и Jira Service Management? Показать" id="whats-happening-with-halp-and-jira-service-management" href="javascript:void(0);"> <span class="label"> Что будет с Halp и Jira Service Management?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>С 9 мая 2023 года новые клиенты больше не смогут приобрести тарифные планы Halp. Существующие клиенты, имеющие активную подписку, по-прежнему могут пользоваться продуктом Halp в его текущем виде до 4 июня 2024 года. После этой даты функции Halp будут доступны только клиентам с планом Jira Service Management Cloud, и управлять ими можно будет только в тарифных планах Jira Service Management Cloud.</p> <p>Вот несколько примеров дополнительных функций, которые клиенты Halp могут увидеть в Jira Service Management:</p> <ul> <li>одна масштабируемая платформа для всех команд;</li> <li>улучшенный веб-интерфейс с расширенными функциями аналитики и отчетности;</li> <li>выделенный веб-портал самообслуживания;</li> <li>База знаний, объединяющая в себе все необходимые функции</li> <li>выделенное мобильное приложение.</li> </ul> <p>Помимо возможности создания заявок в процессе общения, к которой вы уже привыкли в Halp:</p> <ul> <li>получайте запросы непосредственно в Slack и Microsoft Teams;</li> <li>выполняйте двустороннюю синхронизацию комментариев между Slack, Microsoft Teams и Jira Service Management;</li> <li>редактируйте поля заявок и изменяйте статус задач прямо в беседах Slack или Microsoft Teams.</li> </ul> <p>Пошаговые инструкции по миграции доступны на сайте Halp. Подробные сведения о чате в Jira Service Management — встроенной функции создания заявок в процессе общения — см. в этом <a data-event="clicked" data-uuid="9737cfda-ed0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="руководстве по продукту" data-label-english="product guide" href="/ru/software/jira/service-management/product-guide/tips-and-tricks/chat">руководстве по продукту</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="125fe797-e4-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="В чем разница между Halp и чатом в Jira Service Management? Показать" id="whats-the-difference-between-halp-and-jsm-chat" href="javascript:void(0);"> <span class="label"> В чем разница между Halp и чатом в Jira Service Management?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p><strong>Что такое Halp?</strong></p> <p>До 9 мая 2023 года продукт Halp предлагался как простое решение для организации службы поддержки. Он позволял растущим командам легко получать запросы из Slack или Microsoft Teams и управлять ими через веб-портал Halp.</p> <p><strong>Что такое чат в Jira Service Management?</strong></p> <p>Чат в Jira Service Management предлагает те же возможности создания заявок в процессе общения, что и Halp, прямо в Jira Service Management Cloud на всех уровнях тарифного плана (Free, Standard, Premium и Enterprise). Администраторы проекта могут <a data-event="clicked" data-uuid="8c47407a-250" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="легко сконфигурировать чат в настройках проекта Jira Service Management" data-label-english="configure chat easily within a Jira Service Management project&rsquo;s settings" href="https://support.atlassian.com/jira-service-management-cloud/docs/receive-and-manage-requests-in-slack/">легко сконфигурировать чат в настройках проекта Jira Service Management</a> всего за несколько шагов.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="3eb5fb7a-0d-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Что такое Atlassian Assist? Показать" id="what-is-atlassian-assist" href="javascript:void(0);"> <span class="label"> Что такое Atlassian Assist?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Atlassian Assist — это бот, который поддерживает возможности создания заявок через чат в Slack и Microsoft Teams как для Jira Service Management, так и для Halp. С 9 мая 2023 года для использования Atlassian Assist новым клиентам нужен будет тарифный план Jira Service Management Cloud.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="2cdfbc77-04-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Какие возможности Halp включены в Jira Service Management с планами Free, Standard, Premium и Enterprise? Показать" id="which-halp-features-are-included-in-jsm-free-standard-premium-enterprise" href="javascript:void(0);"> <span class="label"> Какие возможности Halp включены в Jira Service Management с планами Free, Standard, Premium и Enterprise?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p><strong>Перечисленные ниже функции теперь включены в планы Jira Service Management Free, Standard, Premium и Enterprise:</strong></p> <ul> <li>создание и синхронизация заявок из Slack или Microsoft Teams в Jira Service Management;</li> <li>создание и синхронизация заявок из Jira Service Management в Slack или Microsoft Teams;</li> <li>Двусторонняя синхронизация комментариев</li> <li>редактирование полей в Slack или Microsoft Teams;</li> <li>перемещение задач в Slack или Microsoft Teams;</li> <li>утверждение в Slack или Microsoft Teams;</li> <li>возможность связывать типы запросов с отдельными каналами запросов.</li> <li>А также перечисленные ниже функции, доступные только в Slack:</li> <li>оценка индекса удовлетворенности клиентов (CSAT);</li> <li>использование эмодзи для создания заявок;</li> <li>настраиваемые сообщения ботов в обсуждениях агентов и инициаторов запроса (в прошлом известные как автоматические ответы в Halp);</li> <li>приватные обновления (заявки в Teams всегда приватны);</li> <li>автоматическое создание заявок в каналах запросов.</li> </ul> <p>Подробные сведения о доступных функциях чата в Jira Service Management и его настройке для команды см. в <a data-event="clicked" data-uuid="7c773c48-410" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="документации по чату" data-label-english="chat documentation" href="https://support.atlassian.com/jira-service-management-cloud/docs/receive-and-manage-requests-in-slack/">документации по чату</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="8944131f-8a-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Нужно ли иметь Jira Service Management Cloud, чтобы использовать функциональность чата Halp? Показать" id="do-i-need-to-have-jsm-cloud-to-use-halps-chat-functionality" href="javascript:void(0);"> <span class="label"> Нужно ли иметь Jira Service Management Cloud, чтобы использовать функциональность чата Halp?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Да. Существующие клиенты по-прежнему могут пользоваться продуктом Halp в его текущем виде до 4 июня 2024 года. После этой даты функциональность по созданию заявок в процессе общения будет доступна только с тарифными планами Jira Service Management Cloud.</p> <p>Пошаговые инструкции по миграции доступны на сайте Halp. Подробные сведения о чате в Jira Service Management см. в этом <a data-event="clicked" data-uuid="d19337ae-e80" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="руководстве по продукту" data-label-english="product guide" href="/ru/software/jira/service-management/product-guide/tips-and-tricks/chat">руководстве по продукту</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="f0e6e8ed-4a-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Что, если я приобрету Halp без Jira Service Management Cloud до прекращения продаж? Показать" id="what-if-i-purchased-halp-without-jsm-cloud-before-end-of-sale" href="javascript:void(0);"> <span class="label"> Что, если я приобрету Halp без Jira Service Management Cloud до прекращения продаж?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Atlassian будет выполнять условия вашего месячного контракта до даты окончания тарифного плана или до 4 июня 2024 года, если вы продолжите его продлевать.</p> <p>Если вы еще не являетесь <a data-event="clicked" data-uuid="94ebab01-d10" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="клиентом Jira Service Management Cloud" data-label-english="Jira Service Management Cloud customer" href="/ru/software/jira/service-management/pricing">клиентом Jira Service Management Cloud</a>, мы предлагаем скидки клиентам, которые заранее переходят с Halp на Jira Service Management Cloud. После перехода вы сможете дальше пользоваться функцией создания заявок в процессе общения, доступной со всеми тарифными планами Jira Service Management Cloud.</p> <p>Вы по-прежнему можете ежемесячно продлевать подписку на Halp, но у вас не будет доступа к следующим функциям Jira Service Management:</p> <ul> <li>одна масштабируемая платформа для всех команд;</li> <li>улучшенный веб-интерфейс с расширенными функциями аналитики и отчетности;</li> <li>выделенный веб-портал самообслуживания;</li> <li>База знаний, объединяющая в себе все необходимые функции</li> <li>выделенное мобильное приложение Jira Cloud.</li> </ul> <p>Хотите узнать больше? Ознакомьтесь с <a data-event="clicked" data-uuid="94ebab01-d11" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="блиц-выступлением" data-label-english="lightning talk" href="https://events.atlassian.com/itsm-events-hub/v/s-869239?i=XwbbCB9dyft5TH3ZUFC3zFomtk7w3JwI">блиц-выступлением</a>, посвященным повышению эффективности управления услугами с помощью создания заявок в процессе общения. Пошаговые инструкции по миграции доступны на сайте Halp. Подробные сведения о чате в Jira Service Management см. в этом <a data-event="clicked" data-uuid="94ebab01-d12" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="руководстве по продукту" data-label-english="product guide" href="/ru/software/jira/service-management/product-guide/tips-and-tricks/chat">руководстве по продукту</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="534544fd-46-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Могу ли я продлить подписку на Halp после 4 апреля 2023 года? Показать" id="can-i-still-renew-halp-after-april-4-2023" href="javascript:void(0);"> <span class="label"> Могу ли я продлить подписку на Halp после 4 апреля 2023 года?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Вы можете ежемесячно продлевать подписку после объявления от 4 апреля 2023 года, однако продукт больше не будет доступен после 4 июня 2024 года.</p> <p>Если вы клиент с годовой подпиской, с 9 мая 2023 года вы больше не сможете продлить годовую подписку на Halp, зато сможете оформить месячную подписку по пропорциональной ставке до 4 июня 2024 года. Кроме того, клиенты с годовой подпиской, решившие выполнить миграцию до истечения срока действия тарифного плана, имеют право перенести оставшиеся месяцы в Jira Service Management Cloud. <a data-event="clicked" data-uuid="c5d61f18-9f0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Используйте эту контактную форму" data-label-english="Use this contact form" href="/ru/company/contact/purchasing-licensing">Используйте эту контактную форму</a>, чтобы узнать больше о возможных вариантах.</p> <p>Следуйте пошаговым инструкциям по миграции на сайте Halp. Подробные сведения о чате в Jira Service Management см. в этом <a data-event="clicked" data-uuid="c5d61f18-9f1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="руководстве по продукту" data-label-english="product guide" href="/ru/software/jira/service-management/product-guide/tips-and-tricks/chat">руководстве по продукту</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="e7214c80-fe-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="О каких датах мне нужно знать? Показать" id="what-dates-do-i-need-to-be-aware-of" href="javascript:void(0);"> <span class="label"> О каких датах мне нужно знать?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>С <strong>9 мая 2023 г.</strong> продукт Halp станет недоступен для покупки <strong>новым</strong> клиентам.</p> <p>С <strong>4 июня 2024 г.</strong> клиенты больше не смогут пользоваться сайтом Halp и системой размещения заявок Halp в процессе общения с помощью Assist.</p> <p>До 4 июня 2024 года вам нужно будет экспортировать данные заявок и пользователей и (или) <a data-event="clicked" data-uuid="87014170-f90" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="перейти" data-label-english="migrate" href="https://support.atlassian.com/jira-service-management-cloud/docs/migrating-from-halp-to-jira-service-management/">перейти</a> на Jira Service Management Cloud.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="70ce98e7-1d-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Какие тарифные планы Jira Service Management Cloud будут включать функциональность Halp? Показать" id="which-jsm-cloud-plans-will-include-halp-functionality" href="javascript:void(0);"> <span class="label"> Какие тарифные планы Jira Service Management Cloud будут включать функциональность Halp?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Все тарифные планы: Free, Standard, Premium и Enterprise.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="b7f4ed63-fd-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Каковы преимущества перехода с Halp на Jira Service Management Cloud? Показать" id="what-are-the-benefits-of-migrating-to-jsm-cloud-from-halp" href="javascript:void(0);"> <span class="label"> Каковы преимущества перехода с Halp на Jira Service Management Cloud?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Чат в Jira Service Management Cloud позволяет использовать те же возможности создания заявок в процессе общения, что и Halp, но обладает более совершенной системой размещения заявок. Вот некоторые новые функции, которые вам будут доступны:</p> <ul> <li>одна масштабируемая платформа для всех команд;</li> <li>улучшенный веб-интерфейс с расширенными функциями аналитики и отчетности;</li> <li>выделенный веб-портал самообслуживания;</li> <li>База знаний, объединяющая в себе все необходимые функции</li> <li>выделенное мобильное приложение Jira Cloud.</li> </ul> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="a9e4528e-74-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="У меня уже есть Jira Service Management Cloud. Как получить доступ к функции создания заявок в процессе общения? Показать" id="i-already-have-jsm-cloud-how-do-i-access-conversational-ticketing" href="javascript:void(0);"> <span class="label"> У меня уже есть Jira Service Management Cloud. Как получить доступ к функции создания заявок в процессе общения?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Создание заявок в процессе общения в Jira Service Management Cloud можно настроить для каждого проекта. Выберите проект Jira Service Management, перейдите в раздел Project settings (Настройки проекта) > Chat (Чат) и <a data-event="clicked" data-uuid="5c9ded48-4c0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="следуйте инструкциям для выбранной платформы чата" data-label-english="follow the steps for your designated chat platform" href="https://support.atlassian.com/jira-service-management-cloud/docs/receive-and-manage-requests-in-slack/">следуйте инструкциям для выбранной платформы чата</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="763e232b-93-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Halp прекращает существование? Показать" id="is-halp-going-away" href="javascript:void(0);"> <span class="label"> Halp прекращает существование?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Да, начиная с 9 мая 2023 года новые клиенты больше не смогут приобрести Halp. Существующие клиенты, имеющие активную подписку, по-прежнему могут пользоваться продуктом Halp в его текущем виде до 4 июня 2024 года. После этой даты функции создания заявок в процессе общения будут доступны только клиентам с планом Jira Service Management Cloud, и управлять ими можно будет только в Jira Service Management.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="6b4700b2-47-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Перестанет ли работать моя текущая учетная запись Halp? Показать" id="will-my-current-halp-account-stop-working" href="javascript:void(0);"> <span class="label"> Перестанет ли работать моя текущая учетная запись Halp?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Да, ваша учетная запись Halp перестанет работать 4 июня 2024 года, но функции в Jira Service Management Cloud после этой даты продолжат работать в прежнем виде.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="e67371d0-f5-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Можно ли перенести данные и конфигурацию Halp в Jira Service Management? Показать" id="can-i-migrate-my-halp-data-and-configuration-to-jsm" href="javascript:void(0);"> <span class="label"> Можно ли перенести данные и конфигурацию Halp в Jira Service Management?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Да, клиенты могут скопировать конфигурацию очереди, агентов и данные заявок в Jira Service Management. Инструмент миграции доступен только для очередей, которые еще не интегрированы с другими продуктами Jira (включая Jira и Jira Server / Data Center) или Zendesk.</p> <p><a data-event="clicked" data-uuid="07292424-490" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="См. подробные сведения в руководстве по миграции на Jira Service Management или экспортируйте данные в формате CSV" data-label-english="Learn more in our Jira Service Management migration guide or export your data via CSV" href="https://support.atlassian.com/jira-service-management-cloud/docs/migrating-from-halp-to-jira-service-management/">См. подробные сведения в руководстве по миграции на Jira Service Management или экспортируйте данные в формате CSV</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="9262dcff-2c-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Сколько у меня времени на перенос данных? Показать" id="how-long-do-i-have-to-migrate-my-data" href="javascript:void(0);"> <span class="label"> Сколько у меня времени на перенос данных?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Перенести данные нужно до 4 июня 2024 года. За это время вам нужно будет либо <a data-event="clicked" data-uuid="733de7a3-390" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="экспортировать данные в формате CSV" data-label-english="export your data via CSV" href="https://plz.halp.com/article/cbojakg0do-offboarding-from-halp">экспортировать данные в формате CSV</a>, либо <a data-event="clicked" data-uuid="733de7a3-391" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="перенести их" data-label-english="migrate it" href="https://support.atlassian.com/jira-service-management-cloud/docs/migrating-from-halp-to-jira-service-management/">перенести их</a> в тарифный план Jira Service Management Cloud, чтобы продолжать пользоваться функцией создания заявок в процессе общения.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="adc5ffed-83-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Как перенести данные? Показать" id="how-do-i-migrate-my-data" href="javascript:void(0);"> <span class="label"> Как перенести данные?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p><a data-event="clicked" data-uuid="76d89d98-7e0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="См. инструкцию по миграции данных в Jira Service Management в нашем руководстве" data-label-english="Learn how to migrate your data to Jira Service Management in our guide" href="https://support.atlassian.com/jira-service-management-cloud/docs/migrating-from-halp-to-jira-service-management/">См. инструкцию по миграции данных в Jira Service Management в нашем руководстве</a> или <a data-event="clicked" data-uuid="76d89d98-7e1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="экспортируйте данные в формате CSV" data-label-english="export your data via CSV" href="https://plz.halp.com/article/cbojakg0do-offboarding-from-halp">экспортируйте данные в формате CSV</a>. Следуйте пошаговым инструкциям на сайте Halp. Если у вас возникли другие вопросы или проблемы, свяжитесь со службой поддержки, <a data-event="clicked" data-uuid="76d89d98-7e2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="отправив запрос здесь" data-label-english="submitting a request here" href="/ru/software/halp/contact">отправив запрос здесь</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="e601474d-5c-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Потеряю ли я доступ к своим данным? Показать" id="will-i-lose-access-to-my-data" href="javascript:void(0);"> <span class="label"> Потеряю ли я доступ к своим данным?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Вы будете иметь доступ к своим данным, пока у вас есть активный тарифный план Halp. После 4 июня 2024 года вы больше не сможете получить доступ к данным Halp.</p> <p>Пошаговые инструкции по миграции доступны на сайте Halp. Узнайте больше о чате Jira Service Management в этом <a data-event="clicked" data-uuid="12d2b3d6-c70" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="руководстве по продукту" data-label-english="product guide" href="/ru/software/jira/service-management/product-guide/tips-and-tricks/chat">руководстве по продукту</a>. Вы также можете <a data-event="clicked" data-uuid="12d2b3d6-c71" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="экспортировать данные в формате CSV" data-label-english="export your data via CSV" href="https://plz.halp.com/article/cbojakg0do-offboarding-from-halp">экспортировать данные в формате CSV</a> до 4 июня 2024 года.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="4c18f7d6-5b-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Что произойдет, если не выполнить миграцию? Показать" id="what-happens-if-i-dont-migrate" href="javascript:void(0);"> <span class="label"> Что произойдет, если не выполнить миграцию?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Клиенты, которые не выполнят миграцию до 4 июня 2024 года, после этой даты потеряют доступ к данным и функциям создания заявок в процессе общения, которые предоставляет Halp. Выполните миграцию в Jira Service Management Cloud либо <a data-event="clicked" data-uuid="ebbeeb9d-820" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="экспортируйте данные в формате CSV" data-label-english="export your data via CSV" href="https://plz.halp.com/article/cbojakg0do-offboarding-from-halp">экспортируйте данные в формате CSV</a> до 4 июня 2024 года.</p> <p>Пошаговые инструкции по миграции доступны на сайте Halp.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="d73fcc5f-f9-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Что произойдет со счетом, если уже оформлена годовая подписка на Halp? Показать" id="what-happens-to-my-bill-if-im-an-annual-halp-customer" href="javascript:void(0);"> <span class="label"> Что произойдет со счетом, если уже оформлена годовая подписка на Halp?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Вы можете иметь право перенести оставшиеся месяцы в Jira Service Management Cloud. <a data-event="clicked" data-uuid="867ecab9-b20" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Используйте эту контактную форму" data-label-english="Use this contact form" href="/ru/company/contact/purchasing-licensing">Используйте эту контактную форму</a>, чтобы узнать больше о возможных вариантах.</p> <p>С 9 мая 2023 года вы больше не сможете продлить годовую подписку на Halp, зато сможете оформить месячную подписку по пропорциональной ставке до 4 июня 2024 года.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="11a0fe5d-9a-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Что произойдет со счетом, если уже оформлена месячная подписка на Halp? Показать" id="what-happens-to-my-bill-if-im-a-monthly-halp-customer" href="javascript:void(0);"> <span class="label"> Что произойдет со счетом, если уже оформлена месячная подписка на Halp?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Клиенты с месячным тарифным планом могут продолжать использовать Halp до 4 июня 2024 года. Чтобы и дальше пользоваться функциями создания заявок в процессе общения, клиентам придется перейти на Jira Service Management. Для получения дополнительной информации о доступных вариантах рекомендуется следовать инструкциям на сайте Halp. Кроме того, вы можете связаться с командой поддержки Halp через <a data-event="clicked" data-uuid="04fb39ee-d70" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="эту форму" data-label-english="this form" href="/ru/software/halp/contact">эту форму</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="e0669370-d1-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Что будет, если в моем аккаунте настроена функция Halp Answers? Показать" id="what-if-my-account-has-halp-answers-set-up" href="javascript:void(0);"> <span class="label"> Что будет, если в моем аккаунте настроена функция Halp Answers?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Вы можете разом экспортировать все ответы <a data-event="clicked" data-uuid="e3c5ba9a-170" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="с сайта Halp" data-label-english="from Halp web" href="https://halp.com/answers">с сайта Halp</a>.</p> <p>Кроме того, недавно мы запустили в Jira Service Management <a data-event="clicked" data-uuid="e3c5ba9a-171" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="виртуального агента поддержки" data-label-english="virtual service agent" href="https://atlassian.com/virtual-agent">виртуального агента поддержки</a>, который автоматизирует взаимодействие со службой поддержки уровня 2.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="280f667a-da-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Где можно получить поддержку? Показать" id="where-can-i-get-support" href="javascript:void(0);"> <span class="label"> Где можно получить поддержку?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>Для получения дополнительной помощи <a data-event="clicked" data-uuid="86c33edd-ea0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="обратитесь в команду поддержки Halp" data-label-english="reach out to Halp&rsquo;s support team" href="/ru/software/halp/contact">обратитесь в команду поддержки Halp</a>.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="cd11e002-68-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Будет ли доступно создание заявок в процессе общения в Jira Software Data Center или Jira Software Server? Показать" id="will-conversational-ticketing-be-available-in-jsw" href="javascript:void(0);"> <span class="label"> Будет ли доступно создание заявок в процессе общения в Jira Software Data Center или Jira Software Server?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>К сожалению, возможность создания заявок в процессе общения будет добавлена в планы Jira Service Management Cloud только после прекращения поддержки Halp 4 июня 2024 г. Это означает, что после прекращения поддержки Halp эта возможность не будет представлена в продуктах Jira или Zendesk. Клиенты по-прежнему могут пользоваться продуктом Halp в его текущем виде до 4 июня 2024 г.</p> <p>Мы знаем, что перемены — это непросто, однако в дорожной карте Jira Service Management планируется внедрение инноваций для версии Cloud, которые улучшат возможности работы с заявками в процессе общения, например <a data-event="clicked" data-uuid="3a34a0a5-0e0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="функция Virtual Service Agent на базе ИИ" data-label-english="AI-powered virtual service agent" href="/ru/software/jira/service-management/features/itsm/virtual-agent">функция Virtual Service Agent на базе ИИ</a> и другие интеллектуальные возможности.</p> <p>Если вас интересует более подробная информация о чате Jira Service Management, <a data-event="clicked" data-uuid="3a34a0a5-0e1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="вот несколько дополнительных ресурсов" data-label-english="here are some additional resources" href="/ru/software/jira/service-management/product-guide/tips-and-tricks/chat">вот несколько дополнительных ресурсов</a>. Если у вас есть вопросы о конкретных планах или потребностях миграции, связанных с Jira или Zendesk, <a data-event="clicked" data-uuid="3a34a0a5-0e2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="обратитесь к нашей команде поддержки" data-label-english="reach out to our support team" href="/ru/software/halp/contact">обратитесь к нашей команде поддержки</a> или <a data-event="clicked" data-uuid="3a34a0a5-0e3" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="команде сопровождения клиентов" data-label-english="Customer Advocate Team" href="/ru/company/contact/purchasing-licensing">команде сопровождения клиентов</a>.</p> <p>Клиенты Jira, которым нужна интеграция со <a data-event="clicked" data-uuid="3a34a0a5-0e4" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Slack" data-label-english="Slack" href="https://atlassian.slack.com/apps/A2RPP3NFR-jira-cloud">Slack</a> или <a data-event="clicked" data-uuid="3a34a0a5-0e5" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Microsoft Teams" data-label-english="Microsoft Teams" href="https://appsource.microsoft.com/en-US/product/office/WA200002140?exp=ubp8&tab=Overview">Microsoft Teams</a>, могут попробовать наше приложение Jira Cloud.</p> </div> </td> </tr></tbody> </table> </div> </div> <div class="feature-container"> <a class="feature-name h3" data-event="clicked" data-uuid="90e801e6-bd-cta" data-event-component="linkButton" data-event-container="featureComparisonTable" data-schema-version="1" data-label="Будет ли доступна возможность создания заявок в процессе общения тем клиентам, которые используют Jira или Zendesk с Jira Service Management? Показать" id="will-conversational-ticketing-be-available-for-customers-using-jira-or-zendesk" href="javascript:void(0);"> <span class="label"> Будет ли доступна возможность создания заявок в процессе общения тем клиентам, которые используют Jira или Zendesk с Jira Service Management?<span class="button copy-link"> <svg width="24" height="24" viewBox="0 0 24 24"><g fill="currentColor" fill-rule="evenodd"><path d="M12.856 5.457l-.937.92a1.002 1.002 0 000 1.437 1.047 1.047 0 001.463 0l.984-.966c.967-.95 2.542-1.135 3.602-.288a2.54 2.54 0 01.203 3.81l-2.903 2.852a2.646 2.646 0 01-3.696 0l-1.11-1.09L9 13.57l1.108 1.089c1.822 1.788 4.802 1.788 6.622 0l2.905-2.852a4.558 4.558 0 00-.357-6.82c-1.893-1.517-4.695-1.226-6.422.47"/><path d="M11.144 19.543l.937-.92a1.002 1.002 0 000-1.437 1.047 1.047 0 00-1.462 0l-.985.966c-.967.95-2.542 1.135-3.602.288a2.54 2.54 0 01-.203-3.81l2.903-2.852a2.646 2.646 0 013.696 0l1.11 1.09L15 11.43l-1.108-1.089c-1.822-1.788-4.802-1.788-6.622 0l-2.905 2.852a4.558 4.558 0 00.357 6.82c1.893 1.517 4.695 1.226 6.422-.47"/></g></svg> <span class="copy-link-label">Copy link to heading</span> <span class="copy-link-label-success">Copied!</span> </span> </span> <span class="toggle">Показать</span> </a> <div class="feature-aspects"> <table> <tbody> <tr> <td class="aspect-name-cell hider"> </td> <td class="hide-aspect-name hider"> <div class="component component--textblock "> <p>К сожалению, возможность создания заявок в процессе общения будет добавлена в планы Jira Service Management Cloud только после прекращения поддержки Halp 4 июня 2024 г. Это означает, что после прекращения поддержки Halp эта возможность не будет представлена в продуктах Jira или Zendesk. Клиенты по-прежнему могут пользоваться продуктом Halp в его текущем виде до 4 июня 2024 г.</p> <p>Мы знаем, что перемены — это непросто, однако в дорожной карте Jira Service Management планируется внедрение инноваций для версии Cloud, которые улучшат возможности работы с заявками в процессе общения, например <a data-event="clicked" data-uuid="83ed8d95-000" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="функция Virtual Service Agent на базе ИИ" data-label-english="AI-powered virtual service agent" href="/ru/software/jira/service-management/features/itsm/virtual-agent">функция Virtual Service Agent на базе ИИ</a> и другие интеллектуальные возможности.</p> <p>Если вас интересует более подробная информация о чате Jira Service Management, <a data-event="clicked" data-uuid="83ed8d95-001" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="вот несколько дополнительных ресурсов" data-label-english="here are some additional resources" href="/ru/software/jira/service-management/product-guide/tips-and-tricks/chat">вот несколько дополнительных ресурсов</a>. Если у вас есть вопросы о конкретных планах или потребностях миграции, связанных с Jira или Zendesk, <a data-event="clicked" data-uuid="83ed8d95-002" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="обратитесь к нашей команде поддержки" data-label-english="reach out to our support team" href="/ru/software/halp/contact">обратитесь к нашей команде поддержки</a> или <a data-event="clicked" data-uuid="83ed8d95-003" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="команде сопровождения клиентов" data-label-english="Customer Advocate Team" href="/ru/company/contact/purchasing-licensing">команде сопровождения клиентов</a>.</p> <p>Клиенты Jira, которым нужна интеграция со <a data-event="clicked" data-uuid="83ed8d95-004" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Slack" data-label-english="Slack" href="https://atlassian.slack.com/apps/A2RPP3NFR-jira-cloud">Slack</a> или <a data-event="clicked" data-uuid="83ed8d95-005" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Microsoft Teams" data-label-english="Microsoft Teams" href="https://appsource.microsoft.com/en-US/product/office/WA200002140?exp=ubp8&tab=Overview">Microsoft Teams</a>, могут попробовать наше приложение Jira Cloud.</p> </div> </td> </tr></tbody> </table> </div> </div> <script type="text/x-component"> { "type":"imkt.components.FeaturesTable", "params": { "showText":"Показать", "hideText":"Скрыть", "showAllText":"Показать все", "hideAllText":"Скрыть все", "useExpandAll":true, "useAccordionStyle":false } } </script></div> </div> </div> </div> </div> <style> .intercom-lightweight-app svg { margin-bottom: 0; } </style> <script> (function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var 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