Official Apple Support

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type="hidden" name="src" id="src" value="support_searchbox_main"> <input type="hidden" name="locale" id="as-search-locale" value="en_US"> <label for="as-search-input" class="a11y"> Search Support</label> <input aria-activedescendant="noSuggestions" aria-autocomplete="list" autocomplete="off" aria-expanded="false" aria-owns="as-search-suggestions" class="as-search-form-input" id="as-search-input" placeholder="Search Support" name="q" spellcheck="false" type="text" value="" role="combobox"> <button class="as-search-form-submit" type="submit" aria-label="Submit"></button> <button id="as-search-close" class="as-search-form-reset" type="reset"> <span class="icon icon-closealt" id="as-search-close-icon" aria-hidden="true"></span> <span class="a11y">Clear Search</span> </button> </form> </div> <div class="row"> <div class="as-search-suggestions" id="as-search-suggestions-wrapper" aria-expanded="false"> <span role="status" class="a11y" aria-live="polite"></span> <section 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height="68"></div> <span class="as-imagegrid-item-title">Apple Watch <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iPhone " data-analytics-link-url="/iphone" href="/web/20181106001557/https://support.apple.com/iphone"><div class="as-imagegrid-img-cont"> <img src="/web/20181106001557im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productnav_iphone_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">iPhone <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iPad " data-analytics-link-url="/ipad" 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aria-hidden="true"></span> </a> </div> <section id="as-toggle-content-0" class="as-toggle-content"> <div class="as-toggle-content-inner"> <div class="as-imagegrid"> <div class=" as-imagegrid--3up as-imagegrid-img--hidden "/> <div class="row"> <div class="as-imagegrid-item column large-4 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Apple TV " data-analytics-link-url="/apple-tv" href="/web/20181106001557/https://support.apple.com/apple-tv"><div class="as-imagegrid-img-cont"> <img src="/web/20181106001557im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage-productdrawer-appletv_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">Apple TV <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-4 medium-4 small-6"> <a data-analytics-event="link.component_click" 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small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Pro Apps " data-analytics-link-url="/pro-apps" href="/web/20181106001557/https://support.apple.com/pro-apps"><div class="as-imagegrid-img-cont"> <img src="/web/20181106001557im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productdrawer_pro_apps_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">Pro Apps <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-4 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="HomePod " data-analytics-link-url="/homepod" href="/web/20181106001557/https://support.apple.com/homepod"><div class="as-imagegrid-img-cont"> <img src="/web/20181106001557im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage-productdrawer-homepod_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">HomePod <span class="a11y">Support</span></span></a></div> </div> </div> </div> </div> </section> </div> <div class="as-ft-section-cont as-ft-section-cont--border-bot as-ft-section--hero-left"> <div class="as-ft-section"> <div class="as-ft-section-item row"> <div class="as-ft-section-column-first as-ft-section-column-first--hero column large-6 medium-12"> <h2 class="as-ft-section-heading">Get the latest</h2><p class="as-ft-section-copy as-ft-section-copy--center-medium as-ft-section-copy--center-small">iOS 12 and macOS Mojave bring the latest apps, features, and security enhancements to your devices.</p><div class="as-ft-navlink-section "> <div class="as-ft-navlink as-ft-navlink--centered-medium as-ft-navlink--centered-small"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Featured Section" data-analytics-link-component_name="Update to iOS 12" data-analytics-link-url="/ios/update" href="/web/20181106001557/https://support.apple.com/ios/update"><span class="as-ft-text">Update to iOS 12</span><span class="icon icon-chevronright" aria-hidden="true"></span></a></div> <div class="as-ft-navlink as-ft-navlink--centered-medium as-ft-navlink--centered-small"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Featured Section" data-analytics-link-component_name="Upgrade to macOS Mojave" data-analytics-link-url="/en-us/macos/mojave" href="/web/20181106001557/https://support.apple.com/en-us/macos/mojave"><span class="as-ft-text">Upgrade to macOS Mojave</span><span class="icon icon-chevronright" aria-hidden="true"></span></a></div> </div> </div> <div class="as-ft-section-column-last as-ft-section-column-last--hero column large-6 large-last medium-12"> <img src="/web/20181106001557im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/ios-macos-get-ready_2x.png" alt="" width="400" class="as-ft-section-image" height="209"></div> </div> </div> </div> <div class="contentLink contentBlock "> <div class="u-layout u-layout--2up"> <div class="u-layout-item"> <div class="contentLink-item"> <img src="/web/20181106001557im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/programsservices/appleserviceprograms/applecare/apple-care-products_2x.png" alt="" width="240" class="contentLink-image" height="152"><div class="contentLink-block"> <h3 class="contentLink-title">Find out about your coverage</h3><div class="richText"> <div class="table-responsive"> <div class="contentLink-copy" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p><a href="https://web.archive.org/web/20181106001557/http://www.apple.com/support/products/">AppleCare products</a> give you additional repair coverage and technical support. If you already bought an AppleCare product, you can <a href="/web/20181106001557/https://support.apple.com/en-us/my-support">manage it online</a>.</p></div></div> </div> <a class="contentLink-link" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Check coverage for your product" data-analytics-link-url="https://checkcoverage.apple.com/us/en/" href="https://web.archive.org/web/20181106001557/https://checkcoverage.apple.com/us/en/"><span class="contentLink-text">Check coverage for your product</span><span class="icon icon-chevronright" aria-hidden="true"></span></a></div> </div> </div> <div class="u-layout-item"> <div class="contentLink-item"> <img src="/web/20181106001557im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/repair/repair_2x.png" alt="" width="240" class="contentLink-image" height="152"><div class="contentLink-block"> <h3 class="contentLink-title">Let鈥檚 get that fixed</h3><div class="richText"> <div class="table-responsive"> <div class="contentLink-copy" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>If your Apple device needs repairs, you can go to an Apple Store, visit an Authorized Service Provider, or mail in your device. Whatever you choose, we鈥檒l make sure your device works the way it should.</p></div></div> </div> <a class="contentLink-link" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Choose a repair option" data-analytics-link-url="/repair" href="/web/20181106001557/https://support.apple.com/repair"><span class="contentLink-text">Choose a repair option</span><span class="icon icon-chevronright" aria-hidden="true"></span></a></div> </div> </div> </div> </div> <div class="divider"> <hr aria-hidden="true"/> </div> <div class="richText large"> <div class="table-responsive"> <h3 class="as-center">Beware of counterfeit parts</h3> <p class="as-center">Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an <a href="https://web.archive.org/web/20181106001557/https://www.apple.com/retail/" class="analytics-exitlink">Apple Store</a> or <a href="https://web.archive.org/web/20181106001557/https://locate.apple.com/" class="analytics-exitlink">Apple Authorized Service Provider</a>. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.</p> <p class="as-center">Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.</p></div> </div> <div class="divider divider--fullwidth"> <hr aria-hidden="true"/> </div> <section class="as-columns as-columns--1up as-banner "> <div class="row"> <div class="column large-12 medium-12 small-12"> <div class="as-banner-cont"> <div class="as-banner-image as-banner-image--inline-1"> <style type="text/css"> .as-banner-image.as-banner-image--inline-1 { background-image: url("/web/20181106001557im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/youtube-apple-support-banner.image.large_2x.jpg"); } .as-banner-image.as-banner-image--inline-1:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--inline-1 { background-image: url("/web/20181106001557im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/youtube-apple-support-banner.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/web/20181106001557im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/youtube-apple-support-banner.image.large_2x.jpg" alt="" srcset="/web/20181106001557im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/youtube-apple-support-banner.image.small_2x.jpg 735w, /web/20181106001557im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/youtube-apple-support-banner.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> <div class="as-banner-row"> <div class="sectionTitle as-left "> <h2 class="sectionTitle-heading">Watch. 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