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href=#icon-chevron-right-12></use></svg></li><li><a aria-current=location>Payments on hold</a></li></ul></nav></div><div id=wrapper class=grid-cntr><div class=cusr-serv><div id=T2_article><div class=articleWithAnchor><div class="all_content purpleTheme"><header><div class=article_header><span class=readTime>3 min article</span><h1 class=article_title>Payments on hold</h1></div></header><div class=tier2_diving></div><div class=white_background><div id=article_content><div id=catalogue class="cata_anchor absolute"><div id=articleSr><div id=sr-new><div id=sr-bar aria-modal=true><form id=sr-form method=GET type=submit action=/help/sr onsubmit="return false"><div id=sr-box><div id=input-box><input id=sr-input name=query value type=text maxlength=100 placeholder="Search eBay Help..." aria-label="Search eBay Help..." autocomplete=off></div><button id=sr-action aria-label=Search class=icon-btn data-ebayui type=button><svg class="icon icon--20" focusable=false aria-hidden=true><defs><symbol viewbox="0 0 20 20" id=icon-search-20><path fill-rule=evenodd d="M13.05 14.463a7.5 7.5 0 1 1 1.414-1.414l4.243 4.244a1 1 0 0 1-1.414 1.414l-4.244-4.244ZM14 8.5a5.5 5.5 0 1 1-11 0 5.5 5.5 0 0 1 11 0Z" clip-rule=evenodd></path></symbol></defs><use href=#icon-search-20></use></svg></button><input type=hidden name=origin value=2></div></form><div aria-live=polite role=dialog hidden></div></div><div aria-live=polite></div></div></div><ul><li><a href=#section1>Transaction holds</a></li><li><a href=#section2>Payment dispute holds</a></li><li><a href=#section3>Payout holds</a></li></ul></div><div class=article_body><div class=article_sum><p>We know it's important that you receive your money as quickly as possible. However, we may sometimes need to put a hold on your funds due to your selling history or performance, or to address disputes. This helps us keep eBay a safe marketplace for buyers and sellers.</p> </div><div class=article_main_container><div class=prompt_sign_in>To improve your help experience, please <a href="https://signin.ebay.co.uk/ws/eBayISAPI.dll?SignIn&UsingSSL=1&siteid=3&co_partnerId=2&pageType=2493094&ru=https%3A%2F%2Fwww.ebay.co.uk%2Fhelp%2Fselling%2Fgetting-paid%2Fgetting-paid-items-youve-sold%2Fpending-payments%3Fid%3D4816">sign in</a> to your account.</div><div itemscope itemtype=http://schema.org/Article><div itemprop=articleBody><div class=article_main><p>In most cases, holds are lifted when a buyer confirms they’ve received their item or when a case is resolved.</p> <p>To check the date when a payment is expected to be available, select the button below:</p> <p><a class="icon_action_btn" href="https://www.ebay.co.uk/help/action?topicid=4155">Check payment holds</a></p> <p>To help ensure eBay remains a safe place to buy and sell, and to meet our <a href="https://pages.ebay.co.uk/payment/2.0/terms.html#June2020ManagedPayments" target="_blank">legal and compliance obligations<span class="g-hdn"> - opens in new window or tab</span></a>, we sometimes place a hold on funds, for example, if there's an open case or dispute on a transaction, if your buyer reports a problem with the order, if your account is restricted or suspended, if you owe eBay money, or if you're a new or infrequent seller. If we placed a hold on your funds, we'll notify you by email and, depending on the reason, may request additional information from you to help resolve the issue.</p> <p>There are various reasons why we may place a hold on your funds.</p> <h2 id="section1">Transaction holds</h2> <p>Transaction holds are when we place a hold on funds related to a particular buyer transaction. The funds on hold may be used to refund the buyer for the same transaction.</p> <p>While proceeds from your sales typically become available within 1 day of confirming the buyer’s payment, we may place a transaction hold on funds while we ensure a successful transaction. To reduce the likelihood of a transaction hold, we recommend posting an item the same day your buyer pays for it and following good postage practices, such as adding tracking information to your order.</p> <p class="tip"><strong>Tip</strong><br /> If we place a hold on your funds, it will usually be resolved within 30 days, but in rare circumstances it may take longer. For most orders, adding tracking information can help you receive your funds faster.</p> <p>Additionally, we may place a transaction hold on funds depending on your seller status, changes to your account status, or other factors we use to help ensure a safe marketplace in all categories, regardless of whether the transaction is covered by our eBay Money Back Guarantee or not:</p> <ul> <li><strong>New or infrequent sellers</strong> will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New sellers typically experience holds for up to 30 days, although sometimes it may be longer</li> <li><strong>Previously restricted or suspended sellers</strong> will experience transaction holds for 30 days after the <a href="/help/account/account-holds-restrictions-suspensions/account-holds-restrictions-suspensions?id=4190">restriction or suspension</a> is lifted, while we confirm that the items have been successfully delivered</li> <li><strong>High priced items or unusual selling patterns</strong> may lead to transaction holds for up to 30 days to help us ensure that buyers don't have any issues with the order</li> <li><strong>The authentication process</strong> may lead to transaction holds for up to 30 days until the authenticity of items sold with <a href="/help/selling/selling-tools/ebay-authenticity-guarantee?id=4644#section3">eBay’s Authenticity Guarantee</a> can be confirmed</li> </ul> <h2 id="section2">Payment dispute holds</h2> <p>Payment dispute holds are when we place a hold on funds related to a problem reported by a buyer, regardless of whether the transaction is covered by our <a href="/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#section8">eBay Money Back Guarantee</a> or not.</p> <p>For example, if a buyer reports that an item hasn't arrived, or the item they received is significantly different from the listing description, we hold funds until the case is resolved and closed. For more information see our article on <a href="/help/selling/managing-returns-refunds/best-practices-avoiding-handling-issues-buyers?id=4113">best practices for avoiding and handling issues with buyers</a>.</p> <p>The funds on hold may be used to refund the buyer for the same transaction.</p> <h2 id="section3">Payout holds</h2> <p>Payout holds are when we hold funds payable to a particular seller, and usually require further seller action on the account.</p> <ul> <li><strong>Registration holds:</strong> We may hold payouts if we identify a discrepancy with the information you provided at registration. If your account is restricted, we'll notify you by email with a request for additional information. For more information on how to verify your identity, see our article on <a href="/help/selling/getting-paid/registering-seller?id=4792">registering as a seller</a></li> <li><strong>Compliance holds:</strong> eBay maintains policies and procedures to protect buyers and sellers while <a href="https://pages.ebay.co.uk/payment/2.0/terms.html#June2020ManagedPayments" target="_blank">complying with applicable laws<span class="g-hdn"> - opens in new window or tab</span></a>. If your account has a payout hold or restriction for compliance reasons, we'll notify you by email and may request additional information from you</li> <li><strong>Performance holds:</strong> We hold your payouts if we identify unusual activity associated with your account, such as increased customer claims, a sudden change in your selling activity, late deliveries, or negative buyer feedback</li> <li><strong>Invalid payment method: </strong>We may put your payouts on hold if we can't deduct your selling fees and other costs from any of your on-file payment methods. In this case, you’ll need to <a href="/help/selling/fees-credits-invoices/setting-changing-payment-method-fees-selling-costs?id=5205">add another payment method</a></li> </ul> </div></div></div></div></div><div class=article_relate_box id=article_relate_box><div class=article_relate_container><div class=article_relate><div class=voteFeedback><div class=voteArticle><div class=voteOperation><div class=h5>Was this article helpful?</div><div class=voteButton><div id=thumbs_up role=button tabindex=0 aria-label="Mark this article helpful" class="icons thumbs_up_hollow_blue_icon_lg"></div><div id=thumbs_down role=button tabindex=0 aria-label="Mark this article not helpful" class="icons thumbs_down_hollow_blue_icon_lg"></div></div></div></div><div class=line></div></div><div class=browse_other_article><h3 class=find_other> Related help topics</h3><div class=otherArticles><p> See other articles in:</p><ul><li><a class=link_arrow_left_blue href=/help/fees-billing>Fees and billing</a></li><li><a class=link_arrow_left_blue href=/help/fees-billing/payouts-payments-paid>Getting paid</a></li></ul></div></div><div class=sugg-articles id=relatedLinks><p class=recomText> You might also be interested in:</p><div class="topics_pagination blue_pagination"><div role=button tabindex=0 aria-label="Previous slide" aria-disabled=true class=prevdisabled></div><ul class=rowItem><li class="columnItem purple_border_bottom"><a href=/help/fees-billing/payouts-payments-paid/get-paid-managed-payments-seller?id=4814><span class=columnHead>Getting paid for items you've sold</span><span class=content><p>Getting paid for items you've sold on eBay is simple. Your buyers can choose from many payment methods, and you'll receive your payouts directly in your bank account. You can track all of your payouts in the Payments tab in My eBay.</p> </span><span class=footNote>3 min article</span></a></li><li class="columnItem purple_border_bottom"><a href=/help/selling/getting-started-selling/pricing-items?id=4133><span class=columnHead>Pricing your items</span><span class=content><p>Listing your items at the right price will help them sell. Look around on eBay for similar products to get an idea of what other sellers are charging.</p> </span><span class=footNote>2 min article</span></a></li></ul><div role=button tabindex=0 aria-label="next slide" aria-disabled=false class=next></div><div class=pages><span tabindex=0 role=button aria-label="Slide 1 selected" data-id=0 class=active> </span><span tabindex=0 role=button aria-label="Slide 2 " data-id=1> </span></div></div></div></div></div></div></div></div></div></div></div><div><a name=less></a></div><div class=additionalTool id=contactWay><div class=loading_box><span class="progress-spinner progress-spinner--large" role=img><svg class="icon icon--30" focusable=false aria-hidden=true><defs><symbol viewbox="0 0 24 24" fill=none id=icon-spinner-30><path fill-rule=evenodd clip-rule=evenodd d="M12 2C10.0222 2 8.08879 2.58649 6.4443 3.6853C4.79981 4.78412 3.51809 6.3459 2.76121 8.17317C2.00433 10.0004 1.8063 12.0111 2.19215 13.9509C2.578 15.8907 3.53041 17.6725 4.92894 19.0711C6.32746 20.4696 8.10929 21.422 10.0491 21.8079C11.9889 22.1937 13.9996 21.9957 15.8268 21.2388C17.6541 20.4819 19.2159 19.2002 20.3147 17.5557C21.4135 15.9112 22 13.9778 22 12C22 11.4477 22.4477 11 23 11C23.5523 11 24 11.4477 24 12C24 14.3734 23.2962 16.6935 21.9776 18.6668C20.6591 20.6402 18.7849 22.1783 16.5922 23.0866C14.3995 23.9948 11.9867 24.2324 9.65892 23.7694C7.33115 23.3064 5.19295 22.1635 3.51472 20.4853C1.83649 18.8071 0.693605 16.6689 0.230582 14.3411C-0.232441 12.0133 0.00519943 9.60051 0.913451 7.4078C1.8217 5.21509 3.35977 3.34094 5.33316 2.02236C7.30655 0.703788 9.62663 0 12 0C12.5523 0 13 0.447715 13 1C13 1.55228 12.5523 2 12 2Z" fill="var(--color-spinner-icon-background, #3665F3)"></path><path fill-rule=evenodd clip-rule=evenodd d="M14.1805 1.17194C14.3381 0.642616 14.895 0.341274 15.4243 0.498872C17.3476 1.07149 19.0965 2.11729 20.5111 3.54055C21.9257 4.96382 22.9609 6.71912 23.5217 8.64584C23.6761 9.17611 23.3714 9.73112 22.8411 9.88549C22.3108 10.0399 21.7558 9.73512 21.6015 9.20485C21.134 7.59925 20.2715 6.13651 19.0926 4.95045C17.9138 3.76439 16.4563 2.8929 14.8536 2.41572C14.3243 2.25812 14.0229 1.70126 14.1805 1.17194Z" fill="var(--color-spinner-icon-foreground, #E5E5E5)"></path></symbol></defs><use href=#icon-spinner-30></use></svg></span></div></div></div><div style="clear: both"></div></div></div><div class=global-footer><div class=wrap><footer id="glbfooter" role="contentinfo" class="gh-w gh-flex"><div><div id="rtm_html_1650"></div><div id="rtm_html_1651"></div></div><h2 class="gh-ar-hdn">Additional site navigation</h2><div id="gf-t-box"><table class="gf-t" role="presentation"><tr><td colspan="2"><ul id="gf-l" class="gh-hide-if-nocss"><li class="gf-li"><a href="https://www.ebayinc.com/our-company/" _exsp="m571.l2602" class="thrd gf-bar-a">About eBay</a></li><li class="gf-li"><a href="https://community.ebay.co.uk/t5/Announcements/bg-p/Announcements" _exsp="m571.l2935" class="thrd gf-bar-a">Announcements</a></li><li class="gf-li"><a href="https://community.ebay.co.uk" _exsp="m571.l1540" class="thrd gf-bar-a">Community</a></li><li class="gf-li"><a href="https://pages.ebay.co.uk/safetycentre/index.html" _exsp="m571.l2616" class="thrd gf-bar-a">Safety Centre</a></li><li class="gf-li"><a href="https://sellercentre.ebay.co.uk" _exsp="m571.l1613" class="thrd gf-bar-a">Seller Centre</a></li><li class="gf-li"><a href="https://pages.ebay.co.uk/vero/index.html" _exsp="m571.l3418" class="thrd gf-bar-a">VeRO: Protecting Intellectual Property</a></li><li class="gf-li"><a href="https://www.ebay.co.uk/help/policies/az-index/az-index-policies?id=4649" _exsp="m571.l2604" class="thrd gf-bar-a">Policies</a></li><li class="gf-li"><a href="https://pages.ebay.co.uk/safetytips" _exsp="m571.l185738" class="thrd gf-bar-a">Product Safety Tips</a></li><li class="gf-li"><a href="https://www.ebay.co.uk/help/home" _sp="m571.l1545" data-sp="m571.l1545" class="thrd gf-bar-a">Help & Contact</a></li><li class="gf-li"><a href="https://pages.ebay.co.uk/sitemap.html" _exsp="m571.l2909" class="thrd gf-bar-a">Site Map</a></li></ul></td></tr><tr valign="top"><td class="gf-legal">Copyright © 1995-2024 eBay Inc. 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If we placed a hold on your funds, we'll notify you by email and, depending on the reason, may request additional information from you to help resolve the issue.\u003C/p>\n\n<p>There are various reasons why we may place a hold on your funds.\u003C/p>\n\n<h2 id=\"section1\">Transaction holds\u003C/h2>\n\n<p>Transaction holds are when we place a hold on funds related to a particular buyer transaction. The funds on hold may be used to refund the buyer for the same transaction.\u003C/p>\n\n<p>While proceeds from your sales typically become available within 1 day of confirming the buyer’s payment, we may place a transaction hold on funds while we ensure a successful transaction. To reduce the likelihood of a transaction hold, we recommend posting an item the same day your buyer pays for it and following good postage practices, such as adding tracking information to your order.\u003C/p>\n\n<p class=\"tip\"><strong>Tip\u003C/strong><br />\nIf we place a hold on your funds, it will usually be resolved within 30 days, but in rare circumstances it may take longer. For most orders, adding tracking information can help you receive your funds faster.\u003C/p>\n\n<p>Additionally, we may place a transaction hold on funds depending on your seller status, changes to your account status, or other factors we use to help ensure a safe marketplace in all categories, regardless of whether the transaction is covered by our eBay Money Back Guarantee or not:\u003C/p>\n\n<ul>\n\t<li><strong>New or infrequent sellers\u003C/strong> will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New sellers typically experience holds for up to 30 days, although sometimes it may be longer\u003C/li>\n\t<li><strong>Previously restricted or suspended sellers\u003C/strong> will experience transaction holds for 30 days after the <a href=\"/help/account/account-holds-restrictions-suspensions/account-holds-restrictions-suspensions?id=4190\">restriction or suspension\u003C/a> is lifted, while we confirm that the items have been successfully delivered\u003C/li>\n\t<li><strong>High priced items or unusual selling patterns\u003C/strong> may lead to transaction holds for up to 30 days to help us ensure that buyers don't have any issues with the order\u003C/li>\n\t<li><strong>The authentication process\u003C/strong> may lead to transaction holds for up to 30 days until the authenticity of items sold with <a href=\"/help/selling/selling-tools/ebay-authenticity-guarantee?id=4644#section3\">eBay’s Authenticity Guarantee\u003C/a> can be confirmed\u003C/li>\n\u003C/ul>\n\n<h2 id=\"section2\">Payment dispute holds\u003C/h2>\n\n<p>Payment dispute holds are when we place a hold on funds related to a problem reported by a buyer, regardless of whether the transaction is covered by our <a href=\"/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#section8\">eBay Money Back Guarantee\u003C/a> or not.\u003C/p>\n\n<p>For example, if a buyer reports that an item hasn't arrived, or the item they received is significantly different from the listing description, we hold funds until the case is resolved and closed. For more information see our article on <a href=\"/help/selling/managing-returns-refunds/best-practices-avoiding-handling-issues-buyers?id=4113\">best practices for avoiding and handling issues with buyers\u003C/a>.\u003C/p>\n\n<p>The funds on hold may be used to refund the buyer for the same transaction.\u003C/p>\n\n<h2 id=\"section3\">Payout holds\u003C/h2>\n\n<p>Payout holds are when we hold funds payable to a particular seller, and usually require further seller action on the account.\u003C/p>\n\n<ul>\n\t<li><strong>Registration holds:\u003C/strong> We may hold payouts if we identify a discrepancy with the information you provided at registration. If your account is restricted, we'll notify you by email with a request for additional information. For more information on how to verify your identity, see our article on <a href=\"/help/selling/getting-paid/registering-seller?id=4792\">registering as a seller\u003C/a>\u003C/li>\n\t<li><strong>Compliance holds:\u003C/strong> eBay maintains policies and procedures to protect buyers and sellers while <a href=\"https://pages.ebay.co.uk/payment/2.0/terms.html#June2020ManagedPayments\" target=\"_blank\">complying with applicable laws<span class=\"g-hdn\"> - opens in new window or tab\u003C/span>\u003C/a>. If your account has a payout hold or restriction for compliance reasons, we'll notify you by email and may request additional information from you\u003C/li>\n\t<li><strong>Performance holds:\u003C/strong> We hold your payouts if we identify unusual activity associated with your account, such as increased customer claims, a sudden change in your selling activity, late deliveries, or negative buyer feedback\u003C/li>\n\t<li><strong>Invalid payment method: \u003C/strong>We may put your payouts on hold if we can't deduct your selling fees and other costs from any of your on-file payment methods. In this case, you’ll need to <a href=\"/help/selling/fees-credits-invoices/setting-changing-payment-method-fees-selling-costs?id=5205\">add another payment method\u003C/a>\u003C/li>\n\u003C/ul>\n","id":"HELP1450","articleDescription":"<p>We know it's important that you receive your money as quickly as possible. 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