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<!DOCTYPE html> <html class="google mmfb" lang="en"> <script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.google.com/policies/technologies/voice/","20170626213810","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1498513090"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <meta charset="utf-8"> <script> (function(H){H.className=H.className.replace(/\bgoogle\b/,'google-js')})(document.documentElement) </script> <meta content="initial-scale=1, minimum-scale=1, width=device-width" name="viewport"> <title>How Google Voice works – Privacy & Terms – Google</title> <script src="/web/20170626213810js_/http://www.google.com/js/google.js"> </script> <script> new gweb.analytics.AutoTrack({profile:"UA-28138501-1"}); </script> <link href="//web.archive.org/web/20170626213810cs_/http://fonts.googleapis.com/css?family=RobotoDraft:300,400,500,700,italic|Product+Sans:400&lang=en" rel="stylesheet"> <link href="/web/20170626213810cs_/http://www.google.com/policies/css/default.css" rel="stylesheet"> <div class="maia-header" id="maia-header" role="banner"> <div class="maia-aux"> <h1><a href="/web/20170626213810/http://www.google.com/"><img alt="Google" src="/web/20170626213810im_/http://www.google.com/images/branding/googlelogo/1x/googlelogo_color_116x41dp.png" srcset="/web/20170626213810im_/http://www.google.com/images/branding/googlelogo/2x/googlelogo_color_116x41dp.png 2x"></a></h1> <h2><a href="/web/20170626213810/http://www.google.com/policies/"> Privacy & Terms</a></h2><a class="maia-teleport" href="#content">Skip to content</a></div></div> <div class="maia-nav" id="maia-nav-x" role="navigation"> <div class="maia-aux"> <ul> <li data-g-label="Overview"><a href="/web/20170626213810/http://www.google.com/policies/">Overview</a> <li data-g-label="Privacy Policy"><a href="/web/20170626213810/http://www.google.com/policies/privacy/">Privacy Policy</a> <li data-g-label="Terms of Service"><a href="/web/20170626213810/http://www.google.com/policies/terms/">Terms of Service</a> <li data-g-label="Privacy in our technology"><a href="/web/20170626213810/http://www.google.com/policies/technologies/">Technologies and Principles</a> <li data-g-label="FAQ"><a href="/web/20170626213810/http://www.google.com/policies/faq/">FAQ</a> <li id="my-account-li"><a data-g-label="My Account" href="//web.archive.org/web/20170626213810/http://myaccount.google.com/?hl=en">My Account</a></ul></div></div> <div id="maia-main" role="main"> <div class="maia-nav" id="maia-nav-y" role="navigation"> <ul> <li><a href="/web/20170626213810/http://www.google.com/policies/technologies/">Technologies</a> <li><a href="/web/20170626213810/http://www.google.com/policies/technologies/ads/">Advertising</a> <li><a href="/web/20170626213810/http://www.google.com/policies/technologies/cookies/">How Google uses cookies</a> <li><a href="/web/20170626213810/http://www.google.com/policies/technologies/pattern-recognition/">How Google uses pattern recognition</a> <li><a href="/web/20170626213810/http://www.google.com/policies/technologies/location-data/">Types of location data used by Google</a> <li><a href="/web/20170626213810/http://www.google.com/policies/technologies/wallet/">How Google Wallet uses credit card numbers</a> <li class="active">How Google Voice works <li><a href="/web/20170626213810/http://www.google.com/policies/technologies/product-privacy/">Google Product Privacy Guide</a></ul></div> <div class="maia-article" role="article"> <div class="maia-teleport" id="content"></div> <h1>How Google Voice works</h1> <p>Google Voice stores, processes and maintains your call history (including calling party phone number, called party phone number, date, time and duration of call), voicemail greeting(s), voicemail messages, Short Message Service (SMS) messages, recorded conversations, and other data related to your account in order to provide the service to you. <p>You may delete your call history, voicemail greeting(s), voicemail messages (both audio and/or transcriptions), Short Message Service (SMS) messages, and recorded conversations through your Google Voice account, although your call history for billable calls may remain visible on your account. Some information may be retained on our active servers temporarily for billing or other business purposes, and residual copies may remain in our backup systems. Anonymized copies of call record information, with no personally identifiable information, will be retained in our systems to meet our reporting and auditing requirements.</div></div> <div id="maia-signature"></div> <div class="maia-footer" id="maia-footer"> <div id="maia-footer-local"> <div class="maia-aux"> <div class="policy-footer-sitemap"> <div class="maia-cols"> <div class="maia-col-3"> <h3>Our legal policies</h3> <ul> <li><a href="/web/20170626213810/http://www.google.com/policies/privacy/">Privacy Policy</a> <li><a href="/web/20170626213810/http://www.google.com/policies/terms/">Terms of Service</a> <li><a href="/web/20170626213810/http://www.google.com/policies/faq/">FAQ</a></ul></div> <div class="maia-col-3"> <h3>More information</h3> <ul> <li><a href="/web/20170626213810/http://www.google.com/policies/technologies/">Technologies and Principles</a> <li><a href="/web/20170626213810/http://www.google.com/policies/technologies/ads/">Advertising</a> <li><a 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