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no-repeat center center;} /* these elements are buttons, and may need to have additional styles reset to avoid unwanted base styles */ #cboxPrevious, #cboxNext, #cboxSlideshow, #cboxClose {border:0; padding:0; margin:0; overflow:visible; width:auto; background:none; } /* avoid outlines on :active (mouseclick), but preserve outlines on :focus (tabbed navigating) */ #cboxPrevious:active, #cboxNext:active, #cboxSlideshow:active, #cboxClose:active {outline:0;} #cboxSlideshow{position:absolute; top:-20px; right:90px; color:#fff;} #cboxPrevious{position:absolute; top:50%; left:5px; margin-top:-32px; background: var(--controlsIcon) no-repeat top left; width:28px; height:65px; text-indent:-9999px;} #cboxPrevious:hover{background-position:bottom left;} #cboxNext{position:absolute; top:50%; right:5px; margin-top:-32px; background: var(--controlsIcon) no-repeat top right; width:28px; height:65px; text-indent:-9999px;} #cboxNext:hover{background-position:bottom right;} #cboxClose{position:absolute; top:5px; right:5px; display:block; background: var(--controlsIcon) no-repeat top center; width:38px; height:19px; text-indent:-9999px;} #cboxClose:hover{background-position:bottom center;} .pre-wrapper{ position:relative; } .pre-wrapper pre{ padding-top: 25px; } .pre-wrapper .copy-snippet { border-radius: 0; min-width:55px; background: none repeat scroll 0 0 transparent; border: 1px solid #bbb; color: #26589F; font-family: 'HELEVETICA',sans-serif; font-size: 12px; font-weight: normal; line-height: 1.42rem; margin: 0; padding: 0px 5px; text-align: center; text-decoration: none; text-indent: 0; position:absolute; background:#ccc; top:0; left:0; } .pre-wrapper .copy-snippet:disabled{ color:#555; } .copyButton {font-size: 9px;} .faq-article { width: 100%; height: auto; min-height: 600px; border-radius: 10px; display: flex; flex-direction: column; background-color: #1c2330; color: #fff; margin: 55px 0; } .faq-context { display: block; padding: 20px 50px 17px 30px; background-color: #262f41; color: #fff; border-top-left-radius: 10px; border-top-right-radius: 10px; box-shadow: #222 0 10px 12px -6px; z-index: 99; } .faq-customer, .faq-answer { max-width: 60%; margin: 20px 30px; padding: 10px 18px; border-radius: 15px; z-index: 9999; } .faq-customer { align-self: flex-end; background-image: linear-gradient(to left, #ffbd39, #fa9531); border-image: linear-gradient(to left, #FFBD39, #FA9531); box-shadow: #111 0 10px 12px -6px; opacity: 0; animation: 1s .5s forwards faq-fadeIn; } .faq-answer { align-self: flex-start; background-color: #262f41; color: #fff; margin-top: 10px; margin-bottom: 50px; box-shadow: #111 0 10px 12px -6px; opacity: 0; animation: 1s 1s forwards faq-fadeIn; } @keyframes faq-fadeIn { 0% { opacity: 0; } 100% { opacity: 1; } } @media (max-width: 700px) { .faq-customer, .faq-answer { max-width: 100%; } .faq-context { padding: 20px 20px 17px 20px; } } .page-article td { border: none; } table { width:100%; margin-top: 30px; } th.header { background-image: linear-gradient(to bottom right, rgb(255,189,57), rgb(250,149,49)); border-top-left-radius: 10px; border-top-right-radius:10px; border-bottom: none !important; color: white; } th, td { border-bottom: 1px solid #444 !important; } th { font-weight: bold; text-align: center; padding: 10px; } #mainButton { background: linear-gradient(90deg,#ffbd39 0,#fa9531 100%); } #mainButton:hover { background: linear-gradient(90deg,#ffbd39 0,#ffbd39 100%) !important; } .main_button, .main_button > *, .multiwidget, .multiwidget > *, .multiwidget li img { box-sizing: content-box !important; vertical-align: initial !important; } .main_button { position: fixed; bottom: 20px; right: 20px; padding: 10px 16px; border-radius: 15px; width: 165px; height: 56px; cursor: pointer; box-shadow: 0 0.25em 2em rgba(0,0,0,0.12); z-index: 9999; } .main_button img { width: 56px; border-radius: 50%; box-shadow: 0 0.25em 2em rgba(0,0,0,0.12); float: right; display: inline-block !important; padding: 0 !important; } .main_button span { position: relative; top: 15px; left: 5px; font-size: 16px; font-weight: 600; font-family: "Poppins","Helvetica Neue",Helvetica,Arial,sans-serif; color: white; } #multiwidget { bottom: -350px; opacity: 0; transition: .5s; } .multiwidget { background-color: white; font-family: "Poppins","Helvetica Neue",Helvetica,Arial,sans-serif; position: fixed; right: 20px; text-align: right; box-shadow: 0 0.25em 2em rgba(0,0,0,0.12); width: 260px; height: 370px; border-radius: 15px; z-index: 9999; } .multiwidget span { font-weight: 300; padding: 0px 10px; font-size: 40px; cursor: pointer; } .multiwidget ul { padding-right: 10px; padding-left: 10px; width: 240px; margin-top: 10px; } .multiwidget li { list-style-type: none; background-color: white; cursor: pointer; transition: .3s; margin-bottom: 6px; margin-left: 0; padding-top: 6px; padding-right: 6px; border-radius: 15px; font-weight: 600; } .multiwidget li img { width: 56px; margin-left: 16px; box-shadow: 0 0.25em 2em rgba(0,0,0,0.12); border-radius: 50%; display: inline-block !important; padding: 0 !important; } .multiwidget li font { position: relative; bottom: 22px; color: #333; font-size: 16px; } .multiwidget a { text-decoration: none; color: #111; } .multiwidget li.form:hover { background-color: #fee0e4; } .multiwidget li.mess:hover { background-color: #efe6f8; } .multiwidget li.what:hover { background-color: #daf4e7; } .multiwidget li.chat:hover { background-color: #feefe0; } .multiwidget li.ai:hover { background-color: #e4effd; } #service_status { width: 90%; height: auto; margin: 5%; position: relative; bottom: -20px; } .okay { background-color: #4cbb17; border: 2px solid #4cbb17; border-radius: 10px; padding: 5px 10px 5px 5px; text-align: left; height: 43px; } .outage { background-color: #e60000; border: 2px solid #e60000; border-radius: 10px; padding: 5px 10px 5px 5px; text-align: left; height: 43px; } .degradation { background-color: #ff7900; border: 2px solid #ff7900; border-radius: 10px; padding: 5px 10px 5px 5px; text-align: left; height: 43px; } .okay img, .outage img, .degradation img { width: 30px; border-radius: 50%; vertical-align: top; float: left; display: inline-block !important; padding: 0 !important; } .okay .status-title, .outage .status-title, .degradation .status-title { font-size: 12px; font-weight: 700; font-family: "Poppins","Helvetica Neue",Helvetica,Arial,sans-serif; color: white; float: left; margin: 0px 0px 0px 5px; } .okay .status-link a, .outage .status-link a, .degradation .status-link a { font-size: 10px; font-weight: 500; font-family: "Poppins", "Helvetica Neue", Helvetica, Arial, sans-serif; color: white; position: relative; top: -10px; left: 5px; } .okay.pulse-button { box-shadow: 0 0 0 0 rgba(76, 187, 23, 0.5); -webkit-animation: pulse 1.5s infinite; } .outage.pulse-button { box-shadow: 0 0 0 0 rgba(230, 0, 0, 0.5); -webkit-animation: pulse 1.5s infinite; } .degradation.pulse-button { box-shadow: 0 0 0 0 rgba(255, 121, 0, 0.5); -webkit-animation: pulse 1.5s infinite; } @-webkit-keyframes pulse { 0% { -moz-transform: scale(1); -ms-transform: scale(1); -webkit-transform: scale(1); transform: scale(1); } 70% { -moz-transform: scale(1.01); -ms-transform: scale(1.01); -webkit-transform: scale(1.01); transform: scale(1.01); box-shadow: 0 0 0 10px rgba(0, 0, 0, 0); } 100% { -moz-transform: scale(1); -ms-transform: scale(1); -webkit-transform: scale(1); transform: scale(1); box-shadow: 0 0 0 0 rgba(0, 0, 0, 0); } } #multiwidget_contact { background-color: #ffffff; position: fixed; bottom: -101%; right: 18px; border-radius: 18px; box-shadow: 0 5px 15px 0 #ddd; width: 400px; height: 550px; padding: 20px; transition: .5s; z-index: 9999; margin-bottom: 18px; } #multiwidget_contact span { position: absolute; right: 20px; font-weight: 300; font-size: 40px; cursor: pointer; } #multiwidget_contact iframe { height: 100% !important; } div[id*='b_82dc6d83'] { display: none; } .okay { visibility: hidden !important; } @media (max-width: 420px) { #multiwidget_contact { right: 0 !important; margin-bottom: 0 !important; border-radius: 0 !important; height: 100% !important; width: 100% !important; } } .main_button img { margin: 0 !important; } .multiwidget li img { margin: 0 0 0 16px !important; } .main_button span { top: 17px !important; } .okay img, .outage img, .degradation img { margin: 0 !important; } </style> <title>API rate limit (API requests limit)</title> <meta name="description" content="As the hosted accounts run on our server, we have to make sure it does not get overloaded. Because of this we limit the use of API. Read more. " /> <meta name="keywords" content="API limit,API requests limit,API rate limit" /> <meta property="og:url" content="//support.liveagent.com/931802-API-rate-limit-API-requests-limit" /> <meta property="og:title" content="API rate limit (API requests limit)" /> <meta property="og:description" content="CLOUD ACCOUNTS As the cloud-hosted accounts run on our servers, we have to make sure it does not get overloaded. Because of this we limit the use of API to make sure the server operates smoothly. Th" /> <meta property="og:type" content="article" /> <meta property="og:image" content="//support.qualityunit.com/themes/kb/minimalist/img/default_logo.png" /> </head> <body class="montana page-article"> <div id="top"></div> <nav class="navbar"> <div class="container"> <a class="navbar-brand KBLogo" href="/"></a> <input class="menu-btn" type="checkbox" id="menu-btn"> <label class="menu-icon" for="menu-btn"><span class="navicon"></span></label> <div id="navbar" class="navbar-collapse collapse"> <ul id="menu-header-menu" class="nav navbar-nav"> <li id="menu-item-mytickets" class="menu-item"><a href="my_tickets#My-Tickets"><span class="glyphicon glyphicon-envelope" aria-hidden="true"></span> My tickets<div class="menu_overlay">&nbsp</div></a></li> <li id="menu-item-submitticket" class="menu-item"><a href="submit_ticket"><span class="glyphicon glyphicon-edit" aria-hidden="true"></span> Submit ticket<div class="menu_overlay">&nbsp</div></a></li> <li id="menu-item-login" class="menu-item"><a href="login"><span class="glyphicon glyphicon-off" aria-hidden="true"></span> Login<div class="menu_overlay">&nbsp</div></a></li> </ul> </div> </div> </nav>  <div itemscope itemtype="https://schema.org/Article"> <div class="jumbotron inner-jumbotron jumbotron-inner-fix jumbotron-smaller"> <div class="container inner-margin-top"> <div class="row"> <div class="col-md-12 col-sm-12" style="text-align:center"> <h1 class="inner-header" itemprop="name">API rate limit (API requests limit)</h1> <meta itemprop="author" content="Quality Unit Support"> <meta itemprop="headline" content="API rate limit (API requests limit)"> <meta itemscope itemprop="mainEntityOfPage" itemType="https://schema.org/WebPage" itemid="//support.liveagent.com/931802-API-rate-limit-API-requests-limit"/> <span itemprop="publisher" itemscope itemtype="https://schema.org/Organization"> <meta itemprop="name" content="Quality Unit Support"> <span itemscope itemprop="logo" itemtype="https://schema.org/ImageObject"> <meta itemprop="url" content="/scripts/file.php?view=Y&file=2a2f2096ece5375232b72bead5de4c81"> <meta itemprop="width" content="300px"> <meta itemprop="height" content="200px"> </span> </span>  <p class="breadcrumbs" itemscope itemtype="https://schema.org/BreadcrumbList"> <span itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="./" class="breadcrumb-link"> <span itemprop="name">Home</span> </a> <meta itemprop="position" content="1" /> </span> <span class="breadcrumb-divider">></span> <span itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="//support.liveagent.com/806117-Technical-Support" class="breadcrumb-link"> <span itemprop="name">Technical Support</span> </a> <meta itemprop="position" content="2" /> </span> <span class="breadcrumb-divider">></span> <span itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="//support.liveagent.com/066804-LiveAgent-API" class="breadcrumb-link"> <span itemprop="name">LiveAgent API</span> </a> <meta itemprop="position" content="3" /> </span> <span class="breadcrumb-divider">></span> <span itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <span itemprop="name">API rate limit (API requests limit)</span> <meta itemprop="position" content="4" /> </span> </p> </div> </div> </div> </div> <div class="container article-page margin-top margin-bottom"> <div class="row"> <div class="col-md-9"> <div class="article-content ArticleContent" itemprop="articleBody"><h2>CLOUD ACCOUNTS</h2> <p>As the cloud-hosted accounts run on our servers, we have to make sure it does not get overloaded. Because of this we limit the use of API to make sure the server operates smoothly.</p> <p>The API rate limit is set right now to<strong> 180 requests per minute</strong>, counted for each API key separately.</p> <p> </p> <h2>STANDALONE INSTALLATIONS</h2> <div style="font:normal 12px courier,serif; color:red; display:block; text-align:left; padding:10px; background-color:#ffe4e4; border:1px solid #FF0000; overflow:auto; margin-bottom:20px;">The following info and setting is possible to do ONLY on the standalone installations running on your own servers!</div> <p>There is the same (as on the cloud accounts) API rate limiter applied on the standalone installations. However, as you can control your own server, it is possible to override the API rate limit and increase it in case you need it. To do that, you can insert a row into table the <span style="font-family:Courier New,Courier,monospace;">qu_g_settings</span> with name="<span style="font-family:Courier New,Courier,monospace;">api_rate_limit</span>" and value of the limit (number). </p> </div> <div class="Files"> </div> <div class="ArticleInfo"> <span itemscope itemprop="image" itemtype="https://schema.org/ImageObject"> <meta itemprop="url" content="/scripts/file.php?view=Y&file=2a2f2096ece5375232b72bead5de4c81"> <meta itemprop="width" content="300px"> <meta itemprop="height" content="200px"> </span> <div class="ArticleUpdated" title="Feb 12, 2024, 08:32 AM"> <span class="ArticleInfoLabel">Updated:</span> <span class="ArticleInfoValue"><time datetime="2024-02-12" itemprop="dateModified">Feb 12 (9 months ago)</time></span> </div> <time datetime="2018-04-26" itemprop="datePublished"></time> </div> </div> <div class="col-md-3">  <div class="margin-bottom" itemscope itemtype="https://schema.org/WebSite"> <meta itemprop="url" content="./" /> <form action="search" method="get" itemprop="potentialAction" itemscope itemtype="https://schema.org/SearchAction"> <div class="input-group"> <meta itemprop="target" content="search?q={q}"/> <input aria-label="Search text" title="Search text" placeholder="Search text" itemprop="query-input" type="text" name="q" value="" class="form-control SearchText" required> <input type="hidden" name="pid" value="5848"> <input type="hidden" name="type" value="search"> <input type="hidden" name="upid" value=""> <span class="input-group-btn"> <input class="btn btn-default btn-searchbox" type="submit" value="Search"> </span> </div> </form> </div>  </div> </div> </div> </div> <script type="text/javascript"> var searchId = document.location.hash.replace('#', ''); var headTag = document.getElementsByTagName("head").item(0); var scriptTag = document.createElement("script"); scriptTag.setAttribute("type", "text/javascript"); scriptTag.setAttribute("src", "/track.php?id=5848&searchId="+searchId); headTag.appendChild(scriptTag); </script> <footer> <div id="multiwidget" class="multiwidget"> <span onclick="openMultiwidget();">×</span> <ul> <li id="elementForm" class="form" onclick="FcontactFormTrigger();"> <font>Contact form</font> <img src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/form.svg" /> </li> <li id="elementChat" class="chat" onclick="chatButton.onClick();"> <font>Live chat</font> <img src="https://www.dropbox.com/scl/fi/6o76udnhmkj67sc2c5a0s/livechat.png?rlkey=dwqzgwlo161dss06dg2dpttx0&raw=1" /> </li> <li id="elementAI" class="ai" onclick=""> <font>Chatbot</font> <img src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/chatbot.svg" /> </li> </ul> <div id="service_status">loading status...</div> </div> <div id="mainButton" class="main_button" onclick="openMultiwidget();"> <span>Contact Us</span> <img src="https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcQkFnGM_CtOsOzloGOge47HQ7-U4gnyhrryn2iA7dmf0A&s" /> </div> <div class="footer-links"> <div class="container"> <div class="row"> <div class="col-md-3 col-sm-6"> <div class="product-desc"> <h5><img alt="LiveAgent logo" style="max-width:15rem" src="https://www.liveagent.com/wp/urlslab-download/c628015cb7f265c7943a6d568ca8ddac/logo_liveagent_light.svg" /><br></h5> <p>LiveAgent is an integrated <a href="https://www.liveagent.com">customer support software</a>, <a href="https://www.liveagent.com/tour/ticket-processing-distribution/">ticketing system</a>, <a href="https://www.liveagent.com/tour/live-chat-software/">live chat</a>, <a href="https://www.liveagent.com/features/facebook/">social helpdesk</a> and <a href="https://www.liveagent.com/features/call-center/">voice helpdesk</a>. 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