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Matomo Marketplace FAQ – Matomo On-Premise Marketplace
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url(https://shop.matomo.org/wp-content/plugins/woocommerce/assets/fonts/star.ttf) format("truetype"), url(https://shop.matomo.org/wp-content/plugins/woocommerce/assets/fonts/star.svg#star) format("svg"); font-weight: 400; font-style: normal; } @font-face { font-family: WooCommerce; src: url(https://shop.matomo.org/wp-content/plugins/woocommerce/assets/fonts/WooCommerce.eot); src: url(https://shop.matomo.org/wp-content/plugins/woocommerce/assets/fonts/WooCommerce.eot?#iefix) format("embedded-opentype"), url(https://shop.matomo.org/wp-content/plugins/woocommerce/assets/fonts/WooCommerce.woff) format("woff"), url(https://shop.matomo.org/wp-content/plugins/woocommerce/assets/fonts/WooCommerce.ttf) format("truetype"), url(https://shop.matomo.org/wp-content/plugins/woocommerce/assets/fonts/WooCommerce.svg#WooCommerce) format("svg"); font-weight: 400; font-style: normal; } a.cart-contents, .site-header-cart .widget_shopping_cart a { color: #333333; } a.cart-contents:hover, .site-header-cart .widget_shopping_cart a:hover, .site-header-cart:hover > li > a { color: #747474; } table.cart td.product-remove, table.cart td.actions { border-top-color: #ffffff; } .storefront-handheld-footer-bar ul li.cart .count { background-color: #333333; color: #ffffff; border-color: #ffffff; } .woocommerce-tabs ul.tabs li.active a, ul.products li.product .price, .onsale, .wc-block-grid__product-onsale, .widget_search form:before, .widget_product_search form:before { color: #6d6d6d; } .woocommerce-breadcrumb a, a.woocommerce-review-link, .product_meta a { color: #727272; } .wc-block-grid__product-onsale, .onsale { border-color: #6d6d6d; } .star-rating span:before, .quantity .plus, .quantity .minus, p.stars a:hover:after, p.stars a:after, .star-rating span:before, #payment .payment_methods li input[type=radio]:first-child:checked+label:before { color: #7f54b3; } .widget_price_filter .ui-slider .ui-slider-range, .widget_price_filter .ui-slider .ui-slider-handle { background-color: #7f54b3; } .order_details { background-color: #f8f8f8; } .order_details > li { border-bottom: 1px dotted #e3e3e3; } .order_details:before, .order_details:after { background: -webkit-linear-gradient(transparent 0,transparent 0),-webkit-linear-gradient(135deg,#f8f8f8 33.33%,transparent 33.33%),-webkit-linear-gradient(45deg,#f8f8f8 33.33%,transparent 33.33%) } #order_review { background-color: #ffffff; } #payment .payment_methods > li .payment_box, #payment .place-order { background-color: #fafafa; } #payment .payment_methods > li:not(.woocommerce-notice) { background-color: #f5f5f5; } #payment .payment_methods > li:not(.woocommerce-notice):hover { background-color: #f0f0f0; } .woocommerce-pagination .page-numbers li .page-numbers.current { background-color: #e6e6e6; color: #636363; } .wc-block-grid__product-onsale, .onsale, .woocommerce-pagination .page-numbers li .page-numbers:not(.current) { color: #6d6d6d; } p.stars a:before, p.stars a:hover~a:before, p.stars.selected a.active~a:before { color: #6d6d6d; } p.stars.selected a.active:before, p.stars:hover a:before, p.stars.selected a:not(.active):before, p.stars.selected a.active:before { color: #7f54b3; } .single-product div.product .woocommerce-product-gallery .woocommerce-product-gallery__trigger { background-color: #eeeeee; color: #333333; } .single-product div.product .woocommerce-product-gallery .woocommerce-product-gallery__trigger:hover { background-color: #d5d5d5; border-color: #d5d5d5; color: #333333; } .button.added_to_cart:focus, .button.wc-forward:focus { outline-color: #7f54b3; } .added_to_cart, .site-header-cart .widget_shopping_cart a.button, .wc-block-grid__products .wc-block-grid__product .wp-block-button__link { background-color: #eeeeee; border-color: #eeeeee; color: #333333; } .added_to_cart:hover, .site-header-cart .widget_shopping_cart a.button:hover, .wc-block-grid__products .wc-block-grid__product .wp-block-button__link:hover { background-color: #d5d5d5; border-color: #d5d5d5; color: #333333; } .added_to_cart.alt, .added_to_cart, .widget a.button.checkout { background-color: #333333; border-color: #333333; color: #ffffff; } .added_to_cart.alt:hover, .added_to_cart:hover, .widget a.button.checkout:hover { background-color: #1a1a1a; border-color: #1a1a1a; color: #ffffff; } .button.loading { color: #eeeeee; } .button.loading:hover { background-color: #eeeeee; } .button.loading:after { color: #333333; } @media screen and ( min-width: 768px ) { .site-header-cart .widget_shopping_cart, .site-header .product_list_widget li .quantity { color: #404040; } .site-header-cart .widget_shopping_cart .buttons, .site-header-cart .widget_shopping_cart .total { background-color: #f5f5f5; } .site-header-cart .widget_shopping_cart { background-color: #f0f0f0; } } .storefront-product-pagination a { color: #6d6d6d; background-color: #ffffff; } .storefront-sticky-add-to-cart { color: #6d6d6d; background-color: #ffffff; } .storefront-sticky-add-to-cart a:not(.button) { color: #333333; } </style> <link rel='stylesheet' id='storefront-child-style-css' href='https://shop.matomo.org/wp-content/themes/marketplace-child/style.css?ver=1.0.0' media='all' /> <script src="https://shop.matomo.org/wp-includes/js/jquery/jquery.min.js?ver=3.7.1" id="jquery-core-js"></script> <script src="https://shop.matomo.org/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.4.1" id="jquery-migrate-js"></script> <script src="https://shop.matomo.org/wp-content/themes/marketplace-child/js/app.js?ver=7bf81f2a96fc6a284ef4d1d3d06d12c5" id="piwikplugin-js"></script> <script src="https://shop.matomo.org/wp-content/plugins/woocommerce/assets/js/jquery-blockui/jquery.blockUI.min.js?ver=2.7.0-wc.8.9.1" id="jquery-blockui-js" defer data-wp-strategy="defer"></script> <script id="wc-add-to-cart-js-extra"> var wc_add_to_cart_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%","i18n_view_cart":"View cart","cart_url":"https:\/\/shop.matomo.org\/cart\/","is_cart":"","cart_redirect_after_add":"no"}; </script> <script src="https://shop.matomo.org/wp-content/plugins/woocommerce/assets/js/frontend/add-to-cart.min.js?ver=8.9.1" id="wc-add-to-cart-js" defer data-wp-strategy="defer"></script> <script src="https://shop.matomo.org/wp-content/plugins/woocommerce/assets/js/js-cookie/js.cookie.min.js?ver=2.1.4-wc.8.9.1" id="js-cookie-js" defer data-wp-strategy="defer"></script> <script id="woocommerce-js-extra"> var woocommerce_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%"}; </script> <script src="https://shop.matomo.org/wp-content/plugins/woocommerce/assets/js/frontend/woocommerce.min.js?ver=8.9.1" id="woocommerce-js" defer data-wp-strategy="defer"></script> <script id="wcpv-frontend-scripts-js-extra"> var wcpv_registration_local = {"ajaxurl":"https:\/\/shop.matomo.org\/wp-admin\/admin-ajax.php","ajaxRegistrationNonce":"da3a405cbc","success":"Your request has been submitted. You will be contacted shortly."}; </script> <script src="https://shop.matomo.org/wp-content/plugins/woocommerce-product-vendors/assets/js/wcpv-frontend-scripts.min.js?ver=2.1.79" id="wcpv-frontend-scripts-js"></script> <script id="wc-cart-fragments-js-extra"> var wc_cart_fragments_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%","cart_hash_key":"wc_cart_hash_650acf084399cc66639e4b6aca86a855_USD","fragment_name":"wc_fragments_650acf084399cc66639e4b6aca86a855_USD","request_timeout":"5000"}; </script> <script src="https://shop.matomo.org/wp-content/plugins/woocommerce/assets/js/frontend/cart-fragments.min.js?ver=8.9.1" id="wc-cart-fragments-js" defer data-wp-strategy="defer"></script> <link rel="https://api.w.org/" href="https://shop.matomo.org/wp-json/" /><link rel="alternate" type="application/json" href="https://shop.matomo.org/wp-json/wp/v2/pages/29" /><link rel="EditURI" type="application/rsd+xml" title="RSD" href="https://shop.matomo.org/xmlrpc.php?rsd" /> <link rel="canonical" href="https://shop.matomo.org/faq/" /> <link rel='shortlink' href='https://shop.matomo.org/?p=29' /> <link rel="alternate" type="application/json+oembed" href="https://shop.matomo.org/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fshop.matomo.org%2Ffaq%2F" /> <link rel="alternate" type="text/xml+oembed" href="https://shop.matomo.org/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fshop.matomo.org%2Ffaq%2F&format=xml" /> <style> .h-captcha{position:relative;display:block;margin-bottom:2rem;padding:0;clear:both}.h-captcha[data-size="normal"]{width:303px;height:78px}.h-captcha[data-size="compact"]{width:164px;height:144px}.h-captcha[data-size="invisible"]{display:none}.h-captcha::before{content:'';display:block;position:absolute;top:0;left:0;background:url(https://shop.matomo.org/wp-content/plugins/hcaptcha-for-forms-and-more/assets/images/hcaptcha-div-logo.svg) no-repeat;border:1px solid transparent;border-radius:4px}.h-captcha[data-size="normal"]::before{width:300px;height:74px;background-position:94% 28%}.h-captcha[data-size="compact"]::before{width:156px;height:136px;background-position:50% 79%}.h-captcha[data-theme="light"]::before,body.is-light-theme .h-captcha[data-theme="auto"]::before,.h-captcha[data-theme="auto"]::before{background-color:#fafafa;border:1px solid #e0e0e0}.h-captcha[data-theme="dark"]::before,body.is-dark-theme .h-captcha[data-theme="auto"]::before,html.wp-dark-mode-active .h-captcha[data-theme="auto"]::before,html.drdt-dark-mode .h-captcha[data-theme="auto"]::before{background-image:url(https://shop.matomo.org/wp-content/plugins/hcaptcha-for-forms-and-more/assets/images/hcaptcha-div-logo-white.svg);background-repeat:no-repeat;background-color:#333;border:1px solid #f5f5f5}.h-captcha[data-size="invisible"]::before{display:none}.h-captcha iframe{position:relative}div[style*="z-index: 2147483647"] div[style*="border-width: 11px"][style*="position: absolute"][style*="pointer-events: none"]{border-style:none} </style> <noscript><style>.woocommerce-product-gallery{ opacity: 1 !important; }</style></noscript> <style> .woocommerce-ResetPassword .h-captcha{margin-top:.5rem} </style> <style> .woocommerce-form-register .h-captcha{margin-top:2rem} </style> <link rel="icon" href="https://shop.matomo.org/wp-content/uploads/2021/07/favicon.png" sizes="32x32" /> <link rel="icon" href="https://shop.matomo.org/wp-content/uploads/2021/07/favicon.png" sizes="192x192" /> <link rel="apple-touch-icon" href="https://shop.matomo.org/wp-content/uploads/2021/07/favicon.png" /> <meta name="msapplication-TileImage" content="https://shop.matomo.org/wp-content/uploads/2021/07/favicon.png" /> <style id="wp-custom-css"> .page-id-97749 article.page .entry-content ol li ul li ul, .page-id-97749 article.page .entry-content ul li ul li ul{ display: block } .page-id-97749 article.page .entry-content ol li ul li ul li, .page-id-97749 article.page .entry-content ul li ul li ul li{ padding-left: 1em; margin-bottom: 0px; } .page-id-97749 article.page .entry-content ol li, .page-id-97749 article.page .entry-content ul li{ line-height: 1.618; font-size: 14px; font-family: Verdana, sans-serif; margin-bottom: 10px; } .page-id-97749 article.page ul, .page-id-97749 article.page ol{ margin: 0 0 0 30px; } .page-id-97749 article.page ul, .page-id-97749 article.page ol{ margin: 0 0 0 30px; } .page-id-97749 article.page .entry-content h3{ margin-top: 40px; } .page-id-97749 article.page ul li:before { display:none; } .page-id-97749 article.page ul li { list-style-type: disc; } .page-id-97749 article.page .entry-content ol li ul li{ list-style-type: lower-roman; } .page-id-97749 article.page .entry-content ol li ul li ul li{ list-style-type: decimal; } .page-id-97749 article.page .entry-content ul.disc-list li{ list-style-type: disc; } </style> <link rel="stylesheet" type="text/css" href="https://plugins.matomo.org/css/marketplace.css?v=6" media="screen"> <link rel="stylesheet" type="text/css" href="https://shop.matomo.org/wp-content/themes/marketplace-child/css/app.css?v=5" media="screen"> </head> <body class="page-template page-template-template-content-page page-template-template-content-page-php page page-id-29 wp-embed-responsive theme-storefront wc-braintree-body woocommerce-no-js storefront-full-width-content storefront-align-wide right-sidebar woocommerce-active" > <div id="page" class="hfeed site"> <header id="masthead" class="site-header" role="banner" style=""> <div class="col-full"> <div class="col-full"> <a class="skip-link screen-reader-text" href="#site-navigation">Skip to navigation</a> <a class="skip-link screen-reader-text" href="#content">Skip to content</a> <div class="site-branding"> <div class="beta site-title"><a href="https://plugins.matomo.org" rel="home"><img style="height: 23px;display: inline-block;margin-top: -4px;" src="https://shop.matomo.org/wp-content/themes/marketplace-child/logo_transparent_colored.png"/> On-Premise Marketplace</a></div><p class="site-description">Discover new functionality for your Matomo</p><div id="matomo_version_change_container"><form method="get" action="https://plugins.matomo.org?wp=1" target="_top" style="display: inline-block;margin-bottom: 16px;max-width:125px;" id="matomo_version_change"><select style="height: 42px;min-width: 125px;" title="Choose your Matomo version to see which plugins & themes are compatible" name="matomoversion" onchange="jQuery('#matomo_version_change').submit()"><option value="4" >Matomo 4</option><option value="5" selected >Matomo 5</option></select></form></div> </div> <div class="site-search"> <div class="widget woocommerce widget_product_search"><form role="search" method="get" target="_top" class="woocommerce-product-search" action="https://plugins.matomo.org/search"> <label class="screen-reader-text" for="woocommerce-product-search-field-0">Search for:</label> <input type="search" id="woocommerce-product-search-field-0" class="search-field" placeholder="Search" value="" name="query" /> <button type="submit" value="Search">Search</button> <input type="hidden" name="post_type" value="product" /> </form> </div> </div> </div> <div class="col-full selfHostedMatomoInfo"> For Cloud Hosted Matomo please <a href="https://matomo.org" target="_top">click here</a>. For "Matomo for WordPress" Marketplace please <a target="_top" href="https://plugins.matomo.org?wp=1">click here</a> </div><div class="storefront-primary-navigation"><div class="col-full"> <nav id="site-navigation" class="main-navigation" role="navigation" aria-label="Primary Navigation"> <button id="site-navigation-menu-toggle" class="menu-toggle" aria-controls="site-navigation" aria-expanded="false"><span>Menu</span></button> <div class="primary-navigation"><ul id="menu-main-menu" class="menu"><li id="menu-item-13506" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-13506"><a href="https://plugins.matomo.org">Plugins</a></li> <li id="menu-item-13505" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-13505"><a href="https://themes.matomo.org">Themes</a></li> <li id="menu-item-13504" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-13504"><a href="https://plugins.matomo.org/premium">Premium features</a></li> <li id="menu-item-13507" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-13507"><a href="https://plugins.matomo.org/special-offers">Special offers</a></li> <li id="menu-item-31" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-31"><a href="https://shop.matomo.org/cart/">Cart</a></li> <li id="menu-item-32" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-32"><a href="https://shop.matomo.org/my-account/">My Account</a></li> </ul></div><div class="handheld-navigation"><ul id="menu-main-menu-1" class="menu"><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-13506"><a href="https://plugins.matomo.org">Plugins</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-13505"><a href="https://themes.matomo.org">Themes</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-13504"><a href="https://plugins.matomo.org/premium">Premium features</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-13507"><a href="https://plugins.matomo.org/special-offers">Special offers</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-31"><a href="https://shop.matomo.org/cart/">Cart</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-32"><a href="https://shop.matomo.org/my-account/">My Account</a></li> </ul></div> </nav><!-- #site-navigation --> <ul id="site-header-cart" class="site-header-cart menu"> <li class=""> <a class="cart-contents" href="https://shop.matomo.org/cart/" title="View your shopping cart"> <span class="woocommerce-Price-amount amount">0.00<span class="woocommerce-Price-currencySymbol">USD</span></span> <span class="count">0 items</span> </a> </li> <li> </li> </ul> </div></div> </div> </header><!-- #masthead --> <div class="container-content"> <header class="page-header default text-center"> <div class="container"> <div class="row"> <div class="col-lg-10 col-lg-offset-1"> <h1 class="entry-title">Matomo Marketplace FAQ</h1> </div> </div> </div> </header> </div> <div id="content" class="container content site-content" tabindex="-1"> <div class="col-full"> <div id="primary" class="content-area"> <main id="main" class="site-main" role="main"> <article id="post-29" class="post-29 page type-page status-publish hentry"> <div class="entry-content"> <ul> <li><a href="#multi_currency">Which currencies are supported?</a></li> <li><a href="#payment">Which payment methods are supported?</a></li> <li><a href="#choose_subscription">Which subscription type should I choose?</a></li> <li><a href="#annual_subscription">What happens after 1 year subscription?</a></li> <li><a href="#compatible_matomo">Can the plugins be used with the Free Matomo?</a></li> <li><a href="#matomo_compatible">How do I find out if my Matomo is compatible with a plugin?</a></li> <li><a href="#find_license">Where do I find my license key?</a></li> <li><a href="#download_plugin">Where do I download a purchased plugin?</a></li> <li><a href="#install_plugin">How do I install or update a plugin?</a></li> <li><a href="#change_subscription">How do I upgrade a subscription?</a></li> <li><a href="#multi_matomo">Can I use one subscription on multiple Matomo / WordPress installations?</a></li> <li><a href="#auto_renew">Are subscriptions auto renewed?</a></li> <li><a href="#cancelled_subscription">What happens when I cancel a subscription?</a></li> <li><a href="#cancel_subscription">How do I cancel a subscription?</a></li> <li><a href="#trial_keep_one">How do I remove or cancel an individual premium feature during the trial while keeping others?</a></li> <li><a href="#refund_policy">What is your refund policy?</a></li> <li><a href="#trial">Can I trial premium features before purchasing?</a></li> <li><a href="#one_time_charge">Is buying a plugin subscription a one-time charge?</a></li> <li><a href="#individual_plugins">Can I buy plugins individually?</a></li> <li><a href="#selling_plugins">As a developer, can I sell plugins for Matomo on the Matomo Marketplace?</a></li> <li><a href="#not_supported_country">My country is not supported, can I still purchase a plugin subscription?</a></li> <li><a href="#payment_storage">Are payment details stored on your servers?</a></li> <li><a href="#plugin_updates">Do I get new release updates for free?</a></li> <li><a href="#included_support">What kind of support is included in a Premium Feature subscription?</a></li> <li><a href="#get_help">How do I contact Support?</a></li> </ul> <p><a name="multi_currency"></a></p> <h4 class="wp-block-heading">Which currencies are supported?</h4> <p>We currently support Euro (EUR) and US Dollar (USD). You can change the currency when viewing a paid plugin by clicking in the subscription box on the link to change the currency.</p> <p><a name="payment"></a></p> <h4 class="wp-block-heading">Which payment methods are supported?</h4> <p>You can purchase plugins with Credit card (Visa, Mastercard, American Express) and Paypal.</p> <p><a name="choose_subscription"></a></p> <h4 class="wp-block-heading">Which subscription type should I choose?</h4> <p>Learn more about our different subscription types in the <a href="https://shop.matomo.org/subscription-guide/">subscription guide</a>.</p> <p><a name="annual_subscription"></a></p> <h4 class="wp-block-heading">What happens after 1 year subscription?</h4> <p>After buying the subscription through a credit/debit card or PayPal, it will be stored in your Marketplace account for the subsequent renewal. Following the charge, you can choose to terminate the subscription to avoid any further payments. The paid plugin will remain functional until the next payment date, even if you decide to cancel it.</p> <p><a name="compatible_matomo"></a></p> <h4 class="wp-block-heading">Can the plugins be used with the Free Matomo?</h4> <p>Yes, absolutely. You don’t need a special version of Matomo or so.</p> <p><a name="matomo_compatible"></a></p> <h4 class="wp-block-heading">How do I find out if my Matomo is compatible with a plugin?</h4> <p>When you purchase a subscription for a plugin, a link to check whether your Matomo is compatible is displayed on top of the Cart. If you don’t know your Matomo version, read the <a href="http://matomo.org/faq/how-to-update/faq_8/" target="_blank" rel="noopener noreferrer">FAQ What version of Matomo do I have?</a>.</p> <p>You can also find the requirements for each plugin at the bottom of a plugin page. For example it may show “Matomo >=2.16.0, < Matomo 3.0.0-b1” which means it requires at least Matomo 2.16.0, but it is not compatible with Matomo 3.</p> <p>When a plugin is compatible with several major Matomo versions, for example compatible with Matomo 2 and Matomo 3, then at the very bottom of the plugin page there will be links displayed to let you open the plugin page for your selected major Matomo version.</p> <p><a name="find_license"></a></p> <h4 class="wp-block-heading">Where do I find my license key?</h4> <p>The license key is shown directly after your complete your order in the order confirmation, and also sent to you in the email that confirms your order. If you don’t have them at hand, you can also log in to <a href="/my-account">Your Account</a> and go to “Downloads” to view and copy your license key.</p> <p><a name="download_plugin"></a></p> <h4 class="wp-block-heading">Where do I download a purchased plugin?</h4> <p>To download a plugin either log in to <a href="/my-account">Your Account</a> and go to “Downloads”, or download the plugin directly with your license key from the <a href="https://plugins.matomo.org/download">Marketplace Download</a> page.</p> <p><a name="install_plugin"></a></p> <h4 class="wp-block-heading">How do I install or update a plugin?</h4> <p>A plugin can be directly installed and update within Matomo with just one click by using your license key. Read more about the different options for <a href="/1-click-installation/">installing & updating plugins</a>.</p> <p><a name="change_subscription"></a></p> <h4 class="wp-block-heading">How do I upgrade a subscription?</h4> <p>To upgrade a subscription, log in to <a href="/my-account/">Your Account</a>, click on “Subscriptions” and find the subscription you want to change. Select a subscription by clicking on “View” followed by “Upgrade” on the subscription detail page. You will now see the plugin page for that subscription where you can select the new subscription type. Once you have selected a different subscription type, click on “Add to cart” followed by “Proceed to checkout”. When the purchase has been finished, your subscription change is completed. When you upgrade a subscription, you will only pay for the difference between your current and your upgraded subscription.</p> <p><a name="multi_matomo"></a></p> <h4 class="wp-block-heading">Can I use one subscription on multiple Matomo / WordPress installations?</h4> <p>No, the license provided by Matomo Marketplace for all its premium plugins permits only the deployment of a single instance of the software in a Matomo production environment.</p> <p>If, for example, you are using Matomo On-Premise and purchase a plugin subscription that is valid for 1-4 users, and have four Matomo installations with one user each, you need four separate subscriptions for each Matomo installation. If you are offering Matomo Hosting service (for example hosted in a cloud), you will need to purchase a separate subscription for each user / client. Read more about this in our <a href="https://shop.matomo.org/subscription-guide/">subscription guide</a>.</p> <p>If, for example, you are using Matomo for WordPress and purchase a plugin subscription that is valid for up to 5 sites, and have four WordPress installations with one site each, you need four separate subscriptions for each WordPress installation. The up to 5 or 25 sites licenses are only valid on one WordPress MultiSite installation. Read more about this in our <a href="https://shop.matomo.org/subscription-guide/">subscription guide</a>.</p> <p>If you are using the plugin on a production and on a staging or test server, a separate license for this Matomo might not be needed. One valid subscription can be used on an active Matomo instance and one test or one development Matomo instance. <a href="https://shop.matomo.org/subscription-guide/#testinstances">Read more about this in the subscription guide</a>.</p> <p>If you want to order a large number of licenses simultaneously, you can send us a quote request via our contact form.</p> <p><a name="auto_renew"></a></p> <h4 class="wp-block-heading">Are subscriptions auto renewed?</h4> <p>Subscriptions are automatically renewed, unless you choose to cancel the subscription during the subscription period. To manage your subscription and payment details, you can login at: <a href="https://shop.matomo.org/my-account/">Your Account.</a></p> <p><a name="cancelled_subscription"></a></p> <h4 class="wp-block-heading">What happens when I cancel a subscription?</h4> <p>When you cancel your subscription, the subscription stays active for the remaining time of the subscription, but it won’t be renewed. As soon as the time of the subscription is over, you won’t receive any updates for a purchased plugin anymore.</p> <p><a name="cancel_subscription"></a></p> <h4 class="wp-block-heading">How do I cancel a subscription?</h4> <p>To cancel a subscription log in to <a href="/my-account/">Your Account</a>, click on “Subscriptions” and find the subscription you want to cancel by clicking on “View”. On the subscription page click “Cancel”.</p> <p><a name="trial_keep_one"></a></p> <h4 class="wp-block-heading">How do I remove or cancel an individual premium feature during the trial while keeping others?</h4> <p>Log in on your <a href="https://staging-shop.matomo.org/my-account/subscriptions/">My-Account page</a> and then on the “Subscription” page select the subscription you want to make changes to.</p> <p>In the “Subscription totals” section you can remove an individual product. This way you can still keep using other premium features that are part of the same subscription. After the trial you won’t be charged for the removed product.</p> <p><a name="refund_policy"></a></p> <h4 class="wp-block-heading">What is your refund policy?</h4> <p>We don’t have a refund policy. Instead, we have a <a href="https://shop.matomo.org/free-trial/">30 day free trial</a>.</p> <p><a name="trial"></a></p> <h4 class="wp-block-heading">Can I trial premium features before purchasing?</h4> <p>Yes, we have a <a href="https://shop.matomo.org/free-trial/">30 day free trial</a>.</p> <p><a name="one_time_charge"></a></p> <h4 class="wp-block-heading">Is buying a plugin subscription a one-time charge?</h4> <p>When purchasing a Matomo subscription, you are purchasing a subscription to receive updates. Subscriptions are billed annually until you choose to cancel.</p> <p><a name="individual_plugins"></a></p> <h4 class="wp-block-heading">Can I buy plugins individually?</h4> <p>Yes, absolutely. You don’t have to buy a bundle or all plugins.</p> <p><a name="selling_plugins"></a></p> <h4 class="wp-block-heading">As a developer, can I sell plugins for Matomo on the Matomo Marketplace?</h4> <p>Yes! If you are a developer interested in selling your plugin(s) on our Marketplace please <a href="https://matomo.org/contact/marketplace/">get in touch</a>. Our marketplace allows other developers to sell their plugins to all Matomo Analytics users. As a developer selling plugins, you will get paid every month for your earnings, and you will be able to see detailed reports about your sales, upload new plugin updates, respond to pre-sales enquiries, etc.</p> <p><a name="not_supported_country"></a></p> <h4 class="wp-block-heading">My country is not supported, can I still purchase a plugin subscription?</h4> <p>Most likely yes, please <a href="mailto:contact@innocraft.com">get in touch</a> with us.</p> <p><a name="payment_storage"></a></p> <h4 class="wp-block-heading">Are payment details stored on your servers?</h4> <p>No, for more information check out our <a href="/secure-payments">Secure Payments</a> page.</p> <p><a name="plugin_updates"></a></p> <h4 class="wp-block-heading">Do I get new release updates for free?</h4> <p>Yes, you get all updates for free for your premium plugins as long as your subscription is active. In Matomo, go to Administration > Plugins to update your plugins in a few clicks.</p> <p><a name="included_support"></a></p> <h4 class="wp-block-heading">What kind of support is included in a Premium Feature subscription?</h4> <p>We provide support for any Premium Feature that you’ve purchased. For non-premium features and Matomo core, you are welcome to post on our <a href="https://forum.matomo.org/">forums</a>, reach out to our <a href="https://matomo.org/contact/">free support mailbox</a> or if you need additional support you may be interested in a <a href="https://matomo.org/support-plans/">Support Plan</a>.</p> <p><a name="get_help"></a></p> <h4 class="wp-block-heading">How do I contact Support?</h4> <p>Do you experience an issue with a premium feature, are missing a feature, or have a general question about one of our products? Please email us at <a href="mailto:shop@matomo.org">shop@matomo.org</a>, we are always happy to help.</p> <p>Did you know? There are hundreds of <a href="https://matomo.org/docs/#analytics-features-premium" target="_blank" rel="noopener noreferrer">User Guides</a>, <a href="https://matomo.org/faq/" target="_blank" rel="noopener noreferrer">User FAQs</a>, and <a href="https://developer.matomo.org/integration" target="_blank" rel="noopener noreferrer">Developer Docs</a> available for our premium features.</p> </div><!-- .entry-content --> </article><!-- #post-## --> </main><!-- #main --> </div><!-- #primary --> <footer class="container footer-page"> <div class="row"> <div class="col-lg-10 col-lg-offset-1 text-center"> <a class="go-top ui-scroll-top" href="#"><span><i class="ficon-arrow-up"></i>Go to top</span></a> </div> </div> <div class="row footer-menu"> <div class="col-lg-10 col-lg-offset-1 text-center"> <ul id="menu-footer_marketplace" class="nav"><li class="menu-faq"><a href="https://shop.matomo.org/faq/">FAQ</a></li> <li class="menu-privacy"><a href="https://matomo.org/privacy-policy/">Privacy</a></li> <li class="menu-terms"><a href="https://shop.matomo.org/terms-conditions/">Terms</a></li> <li class="menu-contact"><a href="https://matomo.org/contact/marketplace/">Contact</a></li> <li class="menu-developers"><a href="https://developer.matomo.org">Developers</a></li> </ul> </div> </div> <div class="row footer-copyright"> <div class="col-lg-10 col-lg-offset-1 text-center"> <p>2024 © Matomo.org. </p> <p><small>Matomo respects your privacy and gives you full control over your data.</small></p> </div> </div> </footer> </div><!-- .col-full --> </div><!-- #content --> </div><!-- #page --> <script type="text/javascript"> if (typeof $ === 'undefined' || typeof jQuery !== 'undefined') { var $ = jQuery; } </script> <!-- Matomo --> <script> var _paq = window._paq = window._paq || []; /* tracker methods like "setCustomDimension" should be called before "trackPageView" */ _paq.push(['disableCookies']); _paq.push(['setDomains', ['plugins.matomo.org','themes.matomo.org','shop.matomo.org']]); _paq.push(["setCustomVariable", 1, "Currency", "USD", "visit"]);_paq.push(['trackPageView']); _paq.push(['enableLinkTracking']); (function() { var u="https://web.innocraft.cloud/"; _paq.push(['setTrackerUrl', u+'matomo.php']); _paq.push(['setSiteId', '11']); var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0]; g.async=true; g.src='https://cdn.matomo.cloud/web.innocraft.cloud/matomo.js'; s.parentNode.insertBefore(g,s); })(); </script> <!-- End Matomo Code --> <script> (function () { var c = document.body.className; c = c.replace(/woocommerce-no-js/, 'woocommerce-js'); document.body.className = c; })(); </script> <link rel='stylesheet' id='wc-blocks-style-css' href='https://shop.matomo.org/wp-content/plugins/woocommerce/assets/client/blocks/wc-blocks.css?ver=wc-8.9.1' media='all' /> <script src="https://shop.matomo.org/wp-content/plugins/wc-aelia-foundation-classes/src/js/frontend/frontend.js" id="wc-aelia-foundation-classes-frontend-js"></script> <script src="https://shop.matomo.org/wp-content/themes/marketplace-child/js/blank.js?ver=9999" id="hs-script-loader-js"></script> <script id="wc-aelia-currency-switcher-js-extra"> var wc_aelia_currency_switcher_params = {"current_exchange_rate_from_base":"1.15","selected_currency":"USD"}; </script> <script src="https://shop.matomo.org/wp-content/plugins/woocommerce-aelia-currencyswitcher/src/js/frontend/common/build/index.js?ver=5.1.6.240414" id="wc-aelia-currency-switcher-js"></script> <script id="storefront-navigation-js-extra"> var storefrontScreenReaderText = {"expand":"Expand child menu","collapse":"Collapse child menu"}; </script> <script src="https://shop.matomo.org/wp-content/themes/storefront/assets/js/navigation.min.js?ver=4.5.4" id="storefront-navigation-js"></script> <script src="https://shop.matomo.org/wp-content/themes/storefront/assets/js/woocommerce/header-cart.min.js?ver=4.5.4" id="storefront-header-cart-js"></script> <script src="https://shop.matomo.org/wp-content/themes/storefront/assets/js/footer.min.js?ver=4.5.4" id="storefront-handheld-footer-bar-js"></script> <script type="text/javascript"> $('#menu-sidebar-header-2017').addClass('dl-subview'); $('.dropdown.menu-marketplace').addClass('active dl-subviewopen'); </script> </body> </html>