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Strengthening the Value Chain - Cisco

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r={i:!1,av:function(n){var t="http.initiator";if(n&&(!n[t]||"spa_hard"===n[t]))o["ak.feo"]=void 0!==e.aFeoApplied?1:0,BOOMR.addVar(o)},rv:function(){var e=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.0rtt.ed","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(e)}};BOOMR.plugins.AK={akVars:o,akDNSPreFetchDomain:a,init:function(){if(!r.i){var e=BOOMR.subscribe;e("before_beacon",r.av,null,null),e("onbeacon",r.rv,null,null),r.i=!0}return this},is_complete:function(){return!0}}}}()}(window);</script></head> <body class="overall"> <!-- Container Starts --> <div class="main-outer"> <!-- section 1 Starts --> <div class="sec1"> <h1>Strengthening the Value Chain</h1> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/banner.svg" class="main_banner" alt="Strengthening the Value Chain" title="Strengthening the Value Chain"> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/banner_mobile.svg" class="mobile_banner" alt="Strengthening the Value Chain" title="Strengthening the Value Chain"> </div> <!-- section 1 Ends --> <!-- section 2 Starts --> <div class="sec2"> <div class="d-flex"> <div class="box"> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/img2_a.svg" alt="Customer-driven value" title="Customer-driven value"> <p>From distributors to suppliers, associates to IT buyers and more, there are many hands working to keep the robust, customer-driven value chain intact.</p> </div> <div class="box"> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/img2_b.svg" alt="The retail landscape" title="The retail landscape"> <p>The retail landscape is constantly evolving as customers expect more from their experiences with retail brands, whether in store or online. </p> </div> <div class="box"> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/img2_c.svg" alt="New strategies" title="New strategies"> <p>61% of retailers are implementing new strategies to transform their business to stay ahead of the curve and meet the expectations of the modern consumer.</p> <a href="https://retaildeliveryconnect.wbresearch.com/retail-supply-chain-strategy-report-2018-ty-u" target="_blank">(Source: Retail Delivery Connect)</a> </div> </div> </div> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/line.svg" alt="hr_line" class="hr_line"> <!-- section 2 Ends --> <!-- section 3 Starts --> <div class="sec3"> <div class="sec_title"> <h2>Personalized and contextual experiences<br> are the expectation</h2> </div> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/img3.svg" alt="Personalized and contextual experiences" title="Personalized and contextual experiences"> <p>Acquiring a new customer is five times more costly than reengaging an existing customer. </p> <a href="https://www.shopify.com/retail/customer-retention-retail#:~:text=It's%20expensive%20to%20keep%20acquiring,selling%20to%20a%20new%20one" target="_blank">(Source: Shopify.com) </a> <p>That鈥檚 why retailers need advanced solutions engineered for customer satisfaction and<br> retention to turn casual shoppers into loyal customers.</p> <p>In-store and e-commerce data analytics, which track omnichannel engagement, not only<br> provide insights about consumer preference opportunities from the initial engagement, but can<br> also help curate personalized and contextual experiences that draw these customers back.</p> <p>Greater personalization leads to a 40% increase in a customer鈥檚 basket size.</p> <a href="https://www.bcg.com/publications/2019/next-level-personalization-retail" target="_blank">(Boston Consulting Group)</a> </div> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/line.svg" alt="hr_line" class="hr_line"> <!-- section 3 Ends --> <!-- section 4 Starts --> <div class="sec4"> <div class="d-flex"> <div class="box"> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/img4_a.svg" alt="Shopping experience" title="Shopping experience"> <p>More than 3 out of 5 consumers say retail technologies and innovations improved their shopping experience.</p> <a href="https://nrf.com/media-center/press-releases/technology-dramatically-improving-consumers-shopping-experience" target="_blank">(Source: NRF)</a> </div> <div class="box"> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/img4_b.svg" alt="64% of shoppers" title="64% of shoppers"> <p>64% of shoppers say they<br> feel retailers don鈥檛 truly know them.</p> <a href="https://www.salesforce.com/blog/customer-retail-statistics/" target="_blank">(Source: Salesforce)</a> </div> </div> <div class="d-flex"> <div class="box"> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/img4_c.svg" alt="Interactions across channels" title="Interactions across channels"> <p>90% of customers expect consistent interactions across channels. </p> <a href="https://www.businesswire.com/news/home/20141023005678/en/Ninety-Percent-of-Holiday-Shoppers-Expect-Consistent-Brand-Experiences-Across-Channels-and-Devices-According-to-SDL-Survey" target="_blank">(Source: SDL)</a> </div> <div class="box"> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/img4_d.svg" alt="Omnichannel vs single channel" title="Omnichannel vs single channel"> <p>Customer retention rates are <br>90% higher for omnichannel vs. single channel.</p> <a href="https://www.omnisend.com/resources/reports/omnichannel-marketing-automation-statistics-2019/#:~:text=The%20marketers%20who%20created%20a,more%20channels%20was%20over%2066%25" target="_blank">(Source: Omnisend)</a> </div> </div> </div> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/line.svg" alt="hr_line" class="hr_line"> <!-- section 4 Ends --> <!-- section 5 Starts --> <div class="sec5"> <div class="sec_title"> <h2>Return on innovation: The new ROI</h2> </div> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/img5.svg" alt="The new ROI" title="The new ROI"> <p>Keeping customers pleased enough to sing your praises is vital, but so is making sure<br> your business鈥檚 books have a happy ending. It鈥檚 essential to use strategic digital solutions<br> that deliver on customer expectations while streamlining operations and associated costs.</p> <p>With an intelligent infrastructure that simplifies IT and is compatible across the value<br> chain, Cisco can help retailers remain agile and leverage a network that works for them to<br> meet evolving business needs.</p> <div class="d-flex"> <div class="box"> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/img5_a.svg" alt="Revenue growth by up to 10%" title="Revenue growth by up to 10%"> <p>Retail and consumer products executives project that intelligent automation capabilities could help increase annual revenue growth by up to 10%.</p> <a href="https://www.ibm.com/downloads/cas/NDE0G4LA" target="_blank">(Source: NRF)</a> </div> <div class="box"> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/img5_b.svg" alt="Artificial intelligence(AI)" title="Artificial intelligence(AI)"> <p>By implementing artificial intelligence (AI) to scale across the value chain, retailers could save as much as $340 billion.</p> <a href="https://www.blumeglobal.com/learning/artificial-intelligence-retail-supply-chain/#:~:text=A%20report%20by%20Capgemini%20estimates,scale%20across%20the%20value%20chain.&text=AI%20can%20optimize%20inventory%20control,in%20costs%20across%20the%20operation" target="_blank">(Source: Capgemini)</a> </div> </div> </div> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/line.svg" alt="hr_line" class="hr_line"> <!-- section 5 Ends --> <!-- section 6 Starts --> <div class="sec3"> <div class="sec_title"> <h2>For you, for customers, for all of retail</h2> </div> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/img6.svg" alt="For you, for customers, for all of retail" title="For you, for customers, for all of retail"> <p>Technology is transforming every aspect of the retail industry, from the customer journey<br> and associate experience to store operations and supply chain management. Cisco not<br> only understands the new world of retail, we make it possible.</p> <p>Our solutions provide retailers with unrivaled end-to-end visibility across devices,<br> applications, networks, and multicloud infrastructure to deliver insights that drive powerful<br> role-based action, enhanced automation, and faster, better decision making.</p> </div> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/line.svg" alt="hr_line" class="hr_line"> <!-- section 6 Ends --> <!-- section 7 Starts --> <div class="sec3"> <div class="sec_title"> <h2>Between customer expectations and an experience<br> that delivers, there鈥檚 a bridge.</h2> </div> <img src="/c/dam/m/en_us/solutions/industries/strengthening-value-chain-infographic/images/img7.svg" alt="Expectations and an experience" title="Expectations and an experience" class="last_img"> </div> <div class="sec7"> <p>Discover how Cisco solutions for retail can help you gain the competitive advantage needed<br> in the new world of retail.</p> </div> <!-- section 7 Ends --> <!-- section 8 Starts --> <div class="sec8"> <h2>Learn how Cisco can be your strategic partner:</h2> <div class="d-flex"> <a href="https://www.cisco.com/c/en/us/solutions/industries/retail.html" target="_blank" class="btn btn1">Explore Cisco retail</a> <a href="https://www.cisco.com/c/m/en_us/solutions/industries/portfolio-explorer/portfolio-explorer-for-retail.html" target="_blank" class="btn btn2">View the portfolio</a> </div> </div> <!-- section 8 Ends --> </div> <!-- Container Ends --> </body> </html> </div> <footer id="fw-footer" class="container " tabindex="-1" data-owner="ID"> <ul> <li><a href="//www.cisco.com/c/en/us/about/contact-cisco.html">Contacts</a></li> <li><a href="https://ciscocx.qualtrics.com/jfe/form/SV_0Tcp9VU8pUm4lBY?Ref=/c/m/en_us/solutions/industries/strengthening-value-chain.html" id="cdc-ftr-feedback">Feedback</a></li> <li><a href="//www.cisco.com/c/en/us/about/help.html">Help</a></li> <li><a href="//www.cisco.com/c/en/us/about/sitemap.html">Site Map</a></li> <li><a href="//www.cisco.com/c/en/us/about/legal/terms-conditions.html">Terms &amp; Conditions</a></li> <li> <a href="//www.cisco.com/c/en/us/about/legal/privacy-full.html"> <span>Privacy</span> <span>Privacy Statement</span> </a> </li> <li> <a href="//www.cisco.com/c/en/us/about/legal/privacy-full.html#cookies"> <span>Cookies</span> <span>Cookies</span> </a> </li> <li><a href="//www.cisco.com/c/en/us/about/legal/trademarks.html">Trademarks</a></li> </ul> </footer> <script type="text/javascript"> if(document.querySelector('#privacy-manager')!=null){ document.querySelector('#privacy-manager').href='#cookies'; } </script> <div id="fw-overlay"></div> <script src="/etc/designs/cdc/clientlibs/responsive/js/microsites.min.js"></script> <!-- SiteCatalyst code version: H.24.4. --> <noscript><img src="//cisco.112.2o7.net/b/ss/cisco-mobile/5/12345" width="2" height="2" border="0" alt=""/></noscript> </body> </html>

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