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<!doctype html> <html> <head> <title>ServiceDesk Plus (SDP) Cloud Integration with OpManager - ManageEngine</title> <meta name="description" content="ServiceDesk Plus Cloud Integration with OpManager enhances fault resolution capabilities greatly and leverages IT network performance. Click here to download now."> <link rel="canonical" href="https://www.manageengine.com/network-monitoring/servicedesk-plus-cloud-integration.html">  <meta property="og:title" content="Network Monitoring Software by ManageEngine OpManager"> <meta property="og:description" content="ManageEngine OpManager provides easy-to-use Network Monitoring Software that offers advanced Network & Server Performance Management. 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class="breadcrumb"><a href="/network-monitoring/">Home</a> » <a href="features.html" title="Features">Features</a> » SDP Cloud Integration </div> </div> </div> </section> <section> <div class="container clearfix left-tree" id="scroll"> <div class="lhs-tree" id="itom-opm-lhs"> <ul id="lhsTree"> <li id="fea-npm"><span>Network Performance</span> <ul> <li id="tree-performance"><a href="/network-monitoring/network-performance-monitoring.html" title="Network Performance Monitoring">Network Performance Monitoring</a></li> <li id="tree-cnp"><a href="/network-monitoring/challenges-of-network-performance-monitoring.html" title="Challenges of Network Performance Monitoring"> Challenges of Network Performance Monitoring</a></li> <li id="tree-device"><a href="/network-monitoring/network-device-monitoring.html" title="Network Device Monitoring">Network Device Monitoring</a></li> <li id="tree-agent"><a href="/network-monitoring/agent-based-monitoring.html" title="Agent Based Monitoring">Agent Based Monitoring</a></li> <li id="tree-avail"><a href="/network-monitoring/availability-monitoring.html" title="Network Availability Monitoring">Network Availability Monitoring</a></li> <li id="tree-netuptime"><a href="/network-monitoring/network-uptime-monitoring.html" title="Network Uptime Monitoring">Network Uptime Monitoring</a></li> <li id="tree-packetloss"><a href="/network-monitoring/network-packet-loss-monitoring.html" title="Packet Loss Monitoring">Packet Loss Monitoring</a></li> <li id="tree-nam"><a href="/network-monitoring/network-activity-monitoring.html" title="Network Activity Monitoring">Network Activity Monitoring</a></li> <li id="tree-inter"><a href="/network-monitoring/interface-monitoring.html" title="Network Interface Monitoring">Network Interface Monitoring</a></li> <li id="tree-test"><a href="/network-monitoring/network-testing-tools.html" title="Network Testing Tools">Network Testing Tools</a></li> <li id="tree-ass"><a href="/network-monitoring/network-assessment-tools.html" title="Network Assessment Tools">Network Assessment Tools</a></li> <li id="tree-lanmgmt"><a href="/network-monitoring/lan-management.html" title="LAN Management">LAN Management</a></li> <li id="tree-hard"><a href="/network-monitoring/hardware-monitoring.html" title="Hardware Monitor">Hardware Monitor</a></li> <li id="tree-disk"><a href="/network-monitoring/disk-space-monitor.html" title="Disk Space Monitor">Disk Space Monitor</a></li> <li id="tree-hard-drive"><a href="/network-monitoring/hard-drive-monitor.html" title="Hard Drive Monitor">Hard Drive Monitor</a></li> <li id="tree-cpu"><a href="/network-monitoring/cpu-monitoring.html" title="CPU Monitor">CPU Monitor</a></li> <li id="tree-uptime"><a href="/network-monitoring/uptime-monitoring.html" title="Uptime Monitoring">Uptime Monitoring</a></li> <li id="tree-adap"><a href="/network-monitoring/adaptive-thresholds.html" title="Adaptive Thresholds"> Adaptive Thresholding</a></li> <li id="tree-forcst"><a href="/network-monitoring/forecasting-performance-trends.html" title="Forecasting performance trends"> Forecasting Performance Trends</a></li> <li id="tree-cpumon"><a href="/network-monitoring/cpu-usage-monitor.html" title="CPU Usage Monitor">CPU Usage Monitor</a></li> <li id="tree-cputemp"><a href="/network-monitoring/cpu-temperature-monitor.html" title="CPU Temperature Monitor">CPU Temperature Monitor</a></li> <li id="tree-cpumd"><a href="/network-monitoring/cpu-memory-disk.html" title="CPU Memory Disk Monitor">CPU Memory Disk Monitor</a></li> <li id="tree-mm"><a href="/network-monitoring/memory-monitoring.html" title="Memory Monitoring">Memory Monitoring</a></li> <li id="tree-router"><a href="/network-monitoring/router-monitoring.html" title="Router Monitoring">Router Monitoring</a></li> <li id="tree-switch"><a href="/network-monitoring/switch-monitoring.html" title="Switch Monitoring">Switch Monitoring</a></li> <li id="tree-sms"><a href="/network-monitoring/switch-management-software.html" title="Switch Management Software">Switch Management Software</a></li> <li id="tree-ethernet"><a href="/network-monitoring/ethernet-monitoring.html" title="Ethernet monitoring">Ethernet Monitoring</a></li> <li id="tree-url"><a href="/network-monitoring/url-monitoring.html" title="URL monitoring">URL Monitoring</a></li> <li id="tree-lan"><a href="/network-monitoring/lan-monitoring.html" title="LAN monitoring">LAN Monitoring</a></li> <li id="tree-ip-sla"><a href="/network-monitoring/ip-sla-monitoring.html" title="IP SLA Monitor"> IP SLA Monitor</a></li> <li id="tree-cwm"><a href="/network-monitoring/configure-wan-monitoring.html" title="WAN Monitoring">WAN Monitoring </a></li> <li id="tree-wan"><a href="/network-monitoring/wan-management.html" title="WAN RTT Monitoring">WAN RTT Monitoring</a></li> <li id="tree-voip"><a href="/network-monitoring/voip-monitor.html" title="VoIP Monitor">VoIP Monitor</a></li> <li id="tree-nlm"><a href="/network-monitoring/network-latency-monitoring.html" title="Network Latency Monitoring">Network Latency Monitoring</a></li> <li id="tree-spm"><a href="/network-monitoring/system-performance-monitoring.html" title="System Performance Monitoring">System Performance Monitoring</a></li> <li id="tree-lbs"><a href="/network-monitoring/load-balancer-monitoring.html" title="Load balancer Monitoring">Load balancer Monitoring</a></li> <li id="tree-vpn"><a href="/network-monitoring/vpn-monitoring.html" title="VPN Monitor">VPN Monitor</a></li> <li id="tree-wmi"><a href="/network-monitoring/wmi-monitoring.html" title="WMI monitoring">WMI monitoring</a></li> <li id="tree-wpm"><a href="/network-monitoring/windows-process-monitor.html" title="Windows Process Monitor">Windows Process Monitor</a></li> <li id="tree-wnm"><a href="/network-monitoring/wireless-network-monitoring.html" title="Wireless Network Monitor">Wireless Network Monitor</a></li> <li id="tree-wm"><a href="/network-monitoring/wireless-monitoring.html" title="Wireless Monitoring">Wireless Monitoring</a></li> <li id="tree-wifi"><a href="/network-monitoring/wifi-monitor.html" title="WiFi Monitor">WiFi Monitor</a></li> <li id="tree-wifianal"><a href="/network-monitoring/wifi-analyzer.html" title="Wi-Fi analyzer">Wi-Fi Analyzer</a></li> <li id="tree-wlc"><a href="/network-monitoring/wlc-monitoring.html" title="WLC Monitoring">WLC Monitoring</a></li> <li id="tree-ups"><a href="/network-monitoring/ups-monitoring.html" title="UPS monitoring">UPS monitoring</a></li> <li id="tree-pri"><a href="/network-monitoring/printer-monitoring.html" title="Printer Monitoring">Printer Monitoring</a></li> <li id="tree-np"><a href="/network-monitoring/network-printer-management.html" title="Network Printer Management">Network Printer Management</a></li> <li id="tree-hpnp"><a href="/network-monitoring/hp-network-printer-monitoring.html" title="HP Printer Monitoring Software">HP Printer Monitoring Software</a></li> <li id="tree-canon"><a href="/network-monitoring/canon-monitoring-software.html" title="Canon Printer Monitoring Software">Canon Printer Monitoring Software</a></li> <li id="tree-ndd"><a href="/network-monitoring/network-device-discovery.html" title="Network Device Discovery">Network Device Discovery</a></li> <li id="tree-cisco"><a href="/network-monitoring/cisco-monitoring.html" title="Cisco Monitoring">Cisco Monitoring</a></li> <li id="tree-cisco-meraki"><a href="/network-monitoring/cisco-meraki-monitoring.html" title="Cisco Meraki Monitoring">Cisco Meraki Monitoring</a></li> <li id="tree-cisco-aci"><a href="/network-monitoring/cisco-aci-monitoring.html" title="Cisco ACI monitoring">Cisco ACI monitoring</a></li> <li id="tree-cisco-ucs"><a href="/network-monitoring/cisco-ucs-monitoring.html" title="Cisco UCS Monitoring">Cisco UCS Monitoring</a></li> <li id="tree-cisco-port"><a href="/network-monitoring/cisco-port-monitor.html" title="Cisco Port Monitor">Cisco Port Monitor</a></li> <li id="tree-cisco-switch"><a href="/network-monitoring/cisco-switch-stack-monitoring.html" title="Cisco Switch Monitoring">Cisco Switch Monitoring</a></li> <li id="tree-ibm"><a href="/network-monitoring/ibm-monitoring.html" title="IBM Monitoring">IBM monitoring</a></li> <li id="syslog"><a href="/network-monitoring/syslog-monitoring.html" title="Syslog Monitoring">Syslog Monitoring</a></li> <li id="tree-ipmi"><a href="/network-monitoring/ipmi-monitoring.html" title="Syslog Monitoring">IPMI Monitoring</a></li> <li id="snmp-mo"><a href="/network-monitoring/snmp-monitoring.html" title="SNMP Monitoring">SNMP Monitoring Software</a></li> <li id="snmp"><a href="/network-monitoring/snmp-trap-monitor.html" title="SNMP Trap Processing">SNMP Trap Monitoring</a></li> <li id="3com"><a href="/network-monitoring/3com-switch-port-monitoring.html" title="3Com Switch Port Monitoring">3Com Switch Port Monitoring</a></li> <li id="fortigate"><a href="/network-monitoring/fortigate-firewall-performance-monitoring.html" title="Fortigate Performance Monitoring">Fortigate Performance Monitoring</a></li> <li id="juniper"><a href="/network-monitoring/juniper-network-monitoring.html" title="Juniper Network Monitoring">Juniper Network Monitoring</a></li> <li id="noc"><a href="/network-monitoring/noc-monitoring.html" title="NOC Monitoring">NOC Monitoring</a></li> <li id="tree-npt"><a href="/network-monitoring/network-performance-test.html" title="Network Performance Test">Network Performance Test</a></li> <li id="nlm"><a href="/network-monitoring/opmanager-galaxy.html" title="Network Link Monitoring">Network Link Monitoring</a></li> </ul> </li> <li id="fea-spm"><span>Server & Virtualization</span> <ul> <li id="tree-shm"><a href="/network-monitoring/server-monitoring.html" title="Server Monitoring">Server Monitoring</a></li> <li id="tree-sum"><a href="/network-monitoring/server-uptime-monitoring.html" title="Server Uptime Monitoring">Server Uptime Monitoring</a></li> <li id="tree-wservm"><a href="/network-monitoring/windows-server-monitoring.html" title="Windows Server Monitoring">Windows Server Monitoring</a></li> <li id="tree-serverhm"><a href="/network-monitoring/server-health-monitor.html" title="Server Monitoring">Server Health Monitor</a></li> <li id="tree-swlogmgmt"><a href="/network-monitoring/server-log-management-software.html" title="Server Log Management">Server Log Management</a></li> <li id="tree-system"><a href="/network-monitoring/systems-management.html" title="Systems Management">Systems Management</a></li> <li id="tree-hyperv-tools"><a href="/network-monitoring/hyper-v-management-tools.html" title="Hyper-V Management Tools">Hyper-V Management Tools</a></li> <li id="tree-linux"><a href="/network-monitoring/linux-server-monitoring.html" title="Linux Server Monitoring">Linux Server Monitoring</a></li> <li id="tree-virt"><a href="/network-monitoring/vmware-monitoring.html" title="VMware Monitoring">VMware Monitoring</a></li> <li id="tree-esx"><a href="/network-monitoring/vmware-esx-host-monitoring.html" title="ESX Host Monitoring">ESX Host Monitoring</a></li> <li id="tree-sv"><a href="/network-monitoring/server-virtualization.html" title="Server Virtualization">Server Virtualization</a></li> <li id="tree-vmm"><a href="/network-monitoring/virtual-machine-monitoring.html" title="Virtual Machine (VM) Monitoring">Virtual Machine (VM) Monitoring</a></li> <li id="tree-vnm"><a href="/network-monitoring/virtual-network-management.html" title="Virtual Network Management">Virtual Network Management</a></li> <li id="tree-vmexi"><a href="/network-monitoring/vmware-esxi-monitoring-tools.html" title="VMware ESXi Monitoring Tool">VMware ESXi Monitoring Tool</a></li> <li id="tree-vsphere"><a href="/network-monitoring/vsphere-performance-monitoring.html" title="vSphere performance monitoring">vSphere performance monitoring</a></li> <li id="hy-moni"><a href="/network-monitoring/hyperv-monitoring.html" title="Hyper-V Monitoring">Hyper-V Monitoring</a></li> <li id="hy-pmoni"><a href="/network-monitoring/hyper-v-performance-monitoring.html" title="Hyper-V Performance Monitoring">Hyper-V Performance Monitoring</a></li> <li id="citix"><a href="/network-monitoring/citrix-xenserver-monitoring.html" title="Citrix XenServer Monitoring">Citrix XenServer Monitoring</a></li> <li id="citix-mon"><a href="/network-monitoring/citrix-monitoring.html" title="Citrix Monitoring">Citrix Monitoring</a></li> <li id="nutanix"><a href="/network-monitoring/nutanix-monitoring.html" title="Nutanix monitoring">Nutanix monitoring</a></li> <li id="hyper"><a href="/network-monitoring/hyperconverged-infrastructure.html" title="Hyperconverged Infrastructure Monitoring">Hyperconverged Infrastructure Monitoring</a></li> <li id="tree-vmd"><a href="/network-monitoring/virtualization-monitoring-dashboard.html" title="Virtualization Monitoring Dashboard">Virtualization Monitoring Dashboard</a></li> <li id="tree-osm"><a href="/network-monitoring/operating-system-monitoring.html" title="Operating System (OS) Monitoring">Operating System (OS) Monitoring</a></li> <li id="tree-winnm"><a href="/network-monitoring/windows-network-monitor.html" title="Windows Network Monitor">Windows Network Monitor</a></li> <li id="tree-mnm"><a href="/network-monitoring/microsoft-network-monitoring.html" title="Microsoft Network Monitoring">Microsoft Network Monitoring</a></li> <li id="tree-whatnm"><a href="/network-monitoring/linux-network-monitor.html" title="Linux Network Monitor">Linux Network Monitor</a></li> <li id="tree-dell"><a href="/network-monitoring/dell-server-monitoring.html" title="Dell Server Monitoring">Dell Server Monitoring</a></li> <li id="tree-hp"><a href="/network-monitoring/hp-server-monitoring.html" title="HP Server Monitoring">HP Server Monitoring</a></li> <li id="lg-moni"><a href="/network-monitoring/eventlog-monitoring.html" title="Event Log Monitoring">Event Log Monitoring</a></li> <li id="lg-exch"><a href="/network-monitoring/exchange-monitoring.html" title="Exchange Monitoring">Exchange Monitoring</a></li> <li id="tree-file"><a href="/network-monitoring/file-folder-monitor.html" title="File/ Folder Monitoring">File/ Folder Monitoring</a></li> <li id="tree-ftp"><a href="/network-monitoring/ftp-monitoring.html" title="FTP Monitoring">FTP Monitoring</a></li> <li id="tree-wsm"><a href="/network-monitoring/windows-service-monitoring.html" title="Windows Service Monitoring">Windows Service Monitoring</a></li> <li id="tree-svcmn"><a href="/network-monitoring/service-monitoring.html" title="Service Monitoring">Service Monitoring</a></li> <li id="tree-process"><a href="/network-monitoring/process-monitoring.html" title="Process Monitoring">Process Monitoring</a></li> </ul> </li> <li id="fea-nvi"><span>Network Visualization</span> <ul> <li id="tree-map"><a href="/network-monitoring/network-mapping.html" title="Network Mapping">Network Mapping</a></li> <li id="tree-plan"><a href="/network-monitoring/network-planning.html" title="Network Planning">Network Planning</a></li> <li id="tree-path"><a href="/network-monitoring/network-path-analysis.html" title="Network Path Analysis">Network Path Analysis</a></li> <li id="tree-diag"><a href="/network-monitoring/network-diagram-software.html" title="Network Diagram Software ">Network Diagram Software </a></li> <li id="tree-gpm"><a href="/network-monitoring/grouping-network-elements.html " title="Grouping Network Elements">Grouping Network Elements</a></li> <li id="tree-nt-map"><a href="/network-monitoring/custom-network-map.html" title="Custom Network Maps">Custom Network Maps</a></li> <li id="dash"><a href="/network-monitoring/network-management-console.html" title="Network Monitoring Dashboards">Network Monitoring Dashboards</a></li> <li id="tree-ndtool"><a href="/network-monitoring/network-discovery-tool.html" title="Network Discovery Tool">Network Discovery Tool</a></li> <li id="tree-nty"><a href="/network-monitoring/tech-topics/network-topology.html" title="Network Topology">Network Topology</a></li> <li id="tree-nts"><a href="/network-monitoring/network-topology-software.html" title="Network Topology Software">Network Topology Software</a></li> <li id="tree-nvd"><a href="/network-monitoring/tech-topics/what-is-network-visualization.html" title="Network Visualization Definition">Network Visualization Definition</a></li> <li id="tree-nv"><a href="/network-monitoring/network-visualization.html" title="Network Visualization">Network Visualization </a></li> <li id="tree-ntp"><a href="/network-monitoring/network-topology-mapper.html" title="Network Topology Mapper">Network Topology Mapper</a></li> <li id="tree-trt"><a href="/network-monitoring/traceroute-tool.html" title="Traceroute Tool">Traceroute Tool</a></li> </ul> </li> <li id="fea-nfm"><span>Network Fault Management</span> <ul> <li id="adv-nfm"><a href="/network-monitoring/network-fault-management.html" title="Network Fault Management">Network Fault Management</a></li> <li id="adv-alt"><a href="/network-monitoring/fault-monitoring.html" title="Network Fault Monitoring">Network Fault Monitoring</a></li> <li id="adv-mon-ale"><a href="/network-monitoring/network-monitoring-alerts.html" title="Network Monitoring Alerts">Network Monitoring Alerts</a></li> <li id="adv-rca"><a href="/network-monitoring/root-cause-analysis.html" title="Root Cause Analysis for Network Faults">Root Cause Analysis for Network Faults</a></li> <li id="adv-netauto"><a href="/network-monitoring/network-automation.html" title="Network Automation">Network Automation</a></li> <li id="trob-net-issue"><a href="/network-monitoring/troubleshooting-network-issues.html" title="Troubleshooting Network Issues">Troubleshooting Network Issues</a></li> <li id="it-work"><a href="/network-monitoring/it-workflow-automation.html" title="IT Workflow Automation">IT Workflow Automation</a></li> <li id="net-tro"><a href="/network-monitoring/network-troubleshooting-tools.html" title="Network Troubleshooting Tools">Network Troubleshooting Tools</a></li> <li id="mgmt-dsh"><a href="/network-monitoring/align-it-to-business.html" title="Service Level Management Dashboards">Service Level<br> Management Dashboards</a></li> <li id="ibn"><a href="/network-monitoring/intent-based-networking.html" title="What is Intent based Networking (IBN)?">Intent based Networking (IBN)</a></li> </ul> </li> <li id="fea-dcm"><span>Data Center Management</span> <ul> <li id="tree-dcmo"><a href="/network-monitoring/data-center-monitoring.html" title="Data Center Monitoring">Data Center Monitoring</a></li> <li id="tree-dcm"><a href="/network-monitoring/datacenter-management.html" title="Data Center Management">Data Center Management</a></li> <li id="tree-dcn"><a href="/network-monitoring/data-center-networking.html" title="Data Center Networking">Data Center Networking</a></li> <li id="tree-dcflr"><a href="/network-monitoring/datacenter-visual-modeling.html" title="3D Datacenter Floor">3D Datacenter Floor</a></li> </ul> </li> <li id="fea-nsm"><span>Storage Management</span> <ul> <li id="sto-san-mgnt"><a href="/network-monitoring/san-monitoring.html" title="SAN Monitoring">SAN Monitoring</a></li> <li id="tree-storage"><a href="/network-monitoring/storage-monitoring.html" title="Storage Monitoring">Storage Monitoring</a></li> <li id="sto-ra-mgnt"><a href="/network-monitoring/storage-raid-management.html" title="Storage Raid Management">Storage Raid Management</a></li> <li id="ta-lib-mgnt"><a href="/network-monitoring/tape-library-management.html" title="Tape Library Management">Tape Library Management</a></li> <li id="sto-md"><a href="/network-monitoring/storage-monitoring-dashboard.html" title="Storage Monitoring Dashboard">Storage Monitoring Dashboard</a></li> <li id="sto-cap-plan"><a href="/network-monitoring/storage-capacity-forecasting-planning.html" title="Storage Capacity Forecasting">Storage Capacity Forecasting</a></li> <li id="fa-sw-mgnt"><a href="/network-monitoring/san-switch-management.html" title="Fabric Switch Management">Fabric Switch Management</a></li> <li id="fa-sw-netapp"><a href="/network-monitoring/netapp-monitoring.html" title="NetApp Monitoring">NetApp Monitoring</a></li> <li id="fa-nsm-dellstorage"><a href="/network-monitoring/dell-storage-monitoring.html" title="Dell EMC Storage Monitoring">Dell EMC Storage Monitoring</a></li> <li id="fa-nsm-ibmstorage"><a href="/network-monitoring/ibm-storage-monitoring.html" title="IBM Storage Monitoring">IBM Storage Monitoring</a></li> <li id="fa-hpe-ibmstorage"><a href="/network-monitoring/hpe-storage-monitoring.html" title="HPE Storage Monitoring">HPE Storage Monitoring</a></li> </ul> </li> <li id="fea-repo"><span>Reports</span> <ul> <li id="nt-sr"><a href="/network-monitoring/network-reporting.html" title="Scheduled Reports">Scheduled Reports</a></li> <li id="nt-rprt"><a href="/network-monitoring/network-performance-reporting.html" title="Network Performance Reporting">Network Performance Reporting</a></li> <li id="busines-rpt"><a href="/network-monitoring/network-reports.html" title="Business Snapshot Based Reports">Business Snapshot Based Reports</a></li> <li id="forcst-rpt"><a href="/network-monitoring/forecast-reports.html" title="Forecast Reports">Forecast Reports</a></li> <li id="nt-cu-rprt"><a href="https://www.manageengine.com/network-monitoring/network-performance-reporting.html#custom-reports" title="Custom Reports">Custom Reports</a></li> </ul> </li> <li id="fea-multi"><span>Multi-site & Remote Monitoring</span> <ul> <li id="fea-enmtool"><a href="/network-monitoring/enterprise-monitoring-tools.html" title="Enterprise Monitoring Tools">Enterprise Monitoring Tools</a></li> <li id="fea-dis"><a href="/network-monitoring/distributed-network-monitoring.html" title="Distributed Network Monitoring">Distributed Network Monitoring</a></li> <li id="tree-enm"><a href="/network-monitoring/enterprise-network-monitoring.html" title="Enterprise Network Monitoring">Enterprise Network Monitoring</a></li> <li id="tree-su"><a href="/network-monitoring/enterprise-smart-upgrade.html" title="Smart Upgrade">Smart Upgrade</a></li> <li id="tree-remote"><a href="/network-monitoring/remote-network-monitoring.html" title="Remote Network Monitoring">Remote Network Monitoring</a></li> <li id="tree-opmmsp"><a href="/network-monitoring/rmm-software.html" title="OpManager MSP">OpManager MSP</a></li> </ul> </li> <li id="fea-integ"><span>Integrations and Add-ons</span> <ul> <li id="tree-addons"><a href="/network-monitoring/opmanager-addons.html" title="Add-ons">Add-ons</a></li> <li id="tree-traffic"><a href="/network-monitoring/network-traffic-analysis.html" title="Network Traffic Analysis">Network Traffic Analysis</a></li> <li id="tree-ncm"><a href="/network-monitoring/network-configuration-management.html" title="Network Configuration Management">Network Configuration Management</a></li> <li id="tree-log"><a href="/network-monitoring/firewall-management.html" title="Firewall Log Management">Firewall Log Management</a></li> <li id="tree-ipam"><a href="/network-monitoring/ipam-spm-plugin.html#IPAM" title="IP Address Management">IP Address Management</a></li> <li id="tree-portmap"><a href="/network-monitoring/ipam-spm-plugin.html#SPM" title="Switch Port Mapper">Switch Port Mapper</a></li> <li id="tree-apm-plugin"><a href="/network-monitoring/apm-plugin-overview.html" title="Applications Monitoring">Applications Monitoring</a></li> <li id="tree-meprd"><a href="/network-monitoring/integration.html" title="Integrations">Integrations</a></li> <li id="help-dsk"><a href="/network-monitoring/helpdesk-integration.html" title="ServiceDesk Plus Integration">ServiceDesk Plus Integration</a></li> <li id="help-sdp-ond"><a href="/network-monitoring/servicedesk-plus-cloud-integration.html" title="ServiceDesk Plus Cloud Integration">ServiceDesk Plus Cloud Integration</a></li> <li id="help-sdp-msp"><a href="/network-monitoring/opmanager-servicedeskplus-msp-integration.html" title="SDP MSP Integration">ServiceDesk Plus MSP Integration</a></li> <li id="help-serv"><a href="/network-monitoring/opmanager-servicenow-integration.html" title="ServiceNow Integration">ServiceNow Integration</a></li> <li id="help-jira"><a href="/network-monitoring/opmanager-jiraservicedesk-integration.html" title="Jira Service Management Integration">Jira Service Management Integration</a></li> <li id="help-slack"><a href="/network-monitoring/opmanager-slack-integration.html" title="Slack Integration">Slack Integration</a></li> <li id="help-webhook"><a href="/network-monitoring/webhook-integration.html" title="Webhook Integration">Webhook Integration</a></li> <li id="tree-restapi"><a href="http://api.opmanager.com/" target="_blank" title="REST API">REST API</a></li> <li id="tree-cust"><a href="/network-monitoring/custom-integrations.html" title="Custom Integrations">Custom Integrations</a></li> <li id="help-analy"><a href="/network-monitoring/analytics-plus-overview.html" title="Integration with Analytics Plus">Integration with Analytics Plus</a></li> </ul> </li> <li id="fea-mobile"><span>Mobile Application</span> <ul> <li id="tree-mobile-apps"><a href="/network-monitoring/mobile-apps.html" title="Monitor IT on the move">Monitor IT on the move</a></li> </ul> </li> <li id="fea-bnm"><span>Network Monitoring Basics</span> <ul> <li id="tree-bnm"><a href="/network-monitoring/basics-of-network-monitoring.html" title="What is Network Monitoring">Network Monitoring</a></li> <li id="tree-nrs"><a href="/network-monitoring/tech-topics/network-resilience.html" title="Network Resilience">Network Resilience</a></li> <li id="tree-mt"><a href="/network-monitoring/tech-topics/mtbf-mttf-mttr.html" title="MTBF-MTTF-MTTR">MTBF-MTTF-MTTR</a></li> <li id="tree-rc"><a href="/network-monitoring/tech-topics/raid-configurations.html" title="Raid configurations">Raid configurations</a></li> <li id="tree-hdd"><a href="/network-monitoring/tech-topics/hdd-vs-ssd.html" title="HDD-VS-SSD">HDD-VS-SSD</a></li> <li id="tree-sddc"><a href="/network-monitoring/tech-topics/software-defined-data-center.html" title="Software Defined Data Center">Software Defined Data Center</a></li> <li id="tree-twi"><a href="/network-monitoring/tech-topics/troubleshoot-wifi-issues.html" title="Troubleshoot Wifi Issues">Troubleshoot Wifi Issues</a></li> <li id="tree-spl"><a href="/network-monitoring/tech-topics/storage-pools-and-luns.html" title="Storage Pools and Luns">Storage Pools and Luns</a></li> <li id="tree-bmh"><a href="/network-monitoring/tech-topics/bare-metal-hypervisor.html" title="Bare Metal Hypervisor">Bare Metal Hypervisor</a></li> <li id="tree-adc"><a href="/network-monitoring/tech-topics/application-delivery-controller.html" title="Application Delivery Controller">Application Delivery Controller</a></li> <li id="tree-nmm"><a href="/network-monitoring/tech-topics/network-monitoring-metrics.html" title="Network Monitoring Metrics">Network Monitoring Metrics</a></li> <li id="tree-sla"><a href="/network-monitoring/tech-topics/sla-monitoring.html" title="SLA Monitoring">SLA Monitoring</a></li> <li id="tree-da"><a href="/network-monitoring/tech-topics/disk-array.html" title="Disk Array">Disk Array</a></li> <li id="tree-nmc"><a href="/network-monitoring/challenges-of-network-monitoring.html" title="Challenges of Network Monitoring"> Challenges of Network Monitoring</a></li> <li id="tree-wns"><a href="/network-monitoring/network-software.html" title="Network Software"> Network Software </a></li> <li id="tree-nm"><a href="/network-monitoring/network-monitor.html" title="Network Monitor"> Network Monitor </a></li> <li id="tree-whatsnm"><a href="/network-monitoring/network-management.html" title="Network Management">Network Management Software</a></li> <li id="tree-cnm"><a href="/network-monitoring/network-management-challenges.html" title="Network Management Challenges">Network Management Challenges</a></li> <li id="tree-nms"><a href="/network-monitoring/network-management-system.html" title="Network Management System">Network Management System</a></li> <li id="tree-npm"><a href="/network-monitoring/network-performance-management.html" title="Network Performance Management">Network Performance Management</a></li> <li id="tree-nim"><a href="/network-monitoring/network-incident-management.html" title="Network Incident Management">Network Incident Management</a></li> <li id="tree-net-admin"><a href="/network-monitoring/network-administration.html" title="Network Administration">Network Administration</a></li> <li id="tree-cim"><a href="/network-monitoring/cisco-management.html" title="Cisco Management"> Cisco Management</a></li> <li id="nt-tool"><a href="/network-monitoring/network-monitoring-tools.html" title="Network Monitoring Tools">Network Monitoring Tools</a></li> <li id="graph"><a href="/network-monitoring/real-time-network-monitoring.html" title="What is Real-time Network Monitoring?">Real-time Network Monitoring</a></li> <li id="tree-sm"><a href="/network-monitoring/server-management.html" title="What is Server Management?">Server Management</a></li> <li id="spm"><a href="/network-monitoring/server-performance-management.html" title="What is Server Performance Management?">Server Performance Management</a></li> <li id="tree-wsnmp"><a href="/network-monitoring/what-is-snmp.html" title="What is SNMP?">SNMP</a></li> <li id="tree-vsm"><a href="/network-monitoring/virtual-server-management.html" title="What is Virtual Server Management?">Virtual Server Management</a></li> <li id="tree-anm"><a href="/network-monitoring/agentless-network-monitoring.html" title="What is Agentless Network Monitoring?">Agentless Network Monitoring</a></li> <li id="tree-wnsn"><a href="/network-monitoring/wireless-network-solutions.html" title="Wireless network solutions">Wireless network solutions</a></li> <li id="tree-dsmc"><a href="/network-monitoring/disk-space-monitoring-challenges.html" title="Disk Space Monitoring Challenges">Disk Space Monitoring Challenges</a></li> <li id="tree-wsmc"><a href="/network-monitoring/windows-service-monitoring-challenges.html" title="Windows Service Monitoring Challenges">Windows Service Monitoring Challenges</a></li> <li id="tree-netmap"><a href="/network-monitoring/what-is-network-map.html" title="Network Map">Network Map</a></li> <li id="tree-wiv"><a href="/network-monitoring/what-is-virtualization.html" title="What Is Virtualization?">Virtualization</a></li> <li id="tree-wiv-best"><a href="/network-monitoring/virtualization-best-practices.html" title="Virtualization Best Practices"> Virtualization Best Practices </a></li> <li id="tree-vc"><a href="/network-monitoring/virtualization-challenges.html" title="Virtualization Challenges"> Virtualization Challenges </a></li> <li id="tree-hvc"><a href="/network-monitoring/hyper-V-performance-monitoring-challenges.html" title="Hyper-V Performance Monitoring Challenges"> Hyper-V Performance Monitoring Challenges </a></li> <li id="tree-wifimanbest"><a href="/network-monitoring/wifi-network-management-best-practices.html" title="Wi-Fi Network Management">Wi-Fi Management Best Practices</a></li> <li id="tree-networkprotocols"><a href="/network-monitoring/network-protocols.html" title="Network protocols"> Network protocols </a></li> <li id="tree-nr"><a href="/network-monitoring/tech-topics/network-routing.html" title="Network Routing"> Network Routing</a></li> <li id="tree-layer2protocols"><a href="/network-monitoring/layer-2-protocols.html" title="Layer 2 Protocols"> Layer 2 Protocols </a></li> <li id="tree-trouple-nl"><a href="/network-monitoring/tech-topics/troubleshooting-network-latency.html" title="Troubleshooting Network Latency"> Troubleshooting Network Latency</a></li> <li id="tree-virtusprawl"><a href="/network-monitoring/tech-topics/how-to-prevent-vm-sprawl.html" title="Virtualization Sprawl"> Virtualization Sprawl </a></li> <li id="tree-netdiabasics"><a href="/network-monitoring/tech-topics/guide-to-network-diagram.html" title="Basics of Network Diagrams"> Basics of Network Diagrams </a></li> <li id="tree-netdia"><a href="/network-monitoring/tech-topics/network-diagrams.html" title="Network Diagrams"> Network Diagrams </a></li> <li id="tree-netmc"><a href="/network-monitoring/network-mapping-challenges.html" title="Network Mapping Challenges"> Network Mapping Challenges </a></li> <li id="tree-network-opti"><a href="/network-monitoring/tech-topics/network-optimization.html" title="Network Optimization"> Network Optimization </a></li> <li id="tree-sl"><a href="/network-monitoring/tech-topics/switching-loops.html" title="Switching Loops"> Switching Loops </a></li> <li id="tree-roufla"><a href="/network-monitoring/tech-topics/route-flapping.html" title="Route Flapping"> Route Flapping </a></li> <li id="tree-vxlan"><a href="/network-monitoring/tech-topics/vxlan-vs-vlan.html" title="VXLAN"> VXLAN </a></li> <li id="tree-vlan"><a href="/network-monitoring/tech-topics/troubleshoot-vlans.html" title="Troubleshooting VLANs"> Troubleshooting VLANs</a></li> <li id="tree-sdwan"><a href="/network-monitoring/tech-topics/sd-wan.html" title="SD-WAN"> SD-WAN </a></li> <li id="tree-bnwm"><a href="/network-monitoring/best-network-monitor.html" title="Best Network Monitor"> Best Network Monitor </a></li> <li id="tree-bfnms"><a href="/network-monitoring/best-free-network-monitoring-software.html" title="Best Free Network Monitoring Software"> Best Free Network Monitoring Software </a></li> </ul> </li> <li id="fea-alter"><span>OpManager Alternatives</span> <ul> <li id="tree-alter"><a href="/network-monitoring/alternative-to-solarwinds-npm.html" title="Solarwinds Alternative">Solarwinds Alternative</a></li> <li id="tree-alter1"><a href="/network-monitoring/alternative-to-prtg.html" title="PRTG Alternative">PRTG Alternative</a></li> <li id="tree-alter2"><a href="/network-monitoring/alternative-to-zabbix.html" title="Zabbix Alternative">Zabbix Alternative</a></li> <li id="tree-alter3"><a href="/network-monitoring/alternative-to-whatsupgold.html" title="Whatsup Gold Alternative">Whatsup Gold Alternative</a></li> <li id="tree-alter4"><a href="/network-monitoring/alternative-to-nagios-xi.html" title="Nagios XI Alternative">Nagios XI Alternative</a></li> <li id="tree-alter5"><a href="/network-monitoring/alternative-to-spiceworks.html" title="Spiceworks Alternative">Spiceworks Alternative</a></li> </ul> </li> <li id="fea-access"><span>Network Access Control</span> <ul> <li id="tree-role-access"><a href="/network-monitoring/role-based-access-control.html" title="Customizable Role-based Access Control"> Customizable Role-based Access Control </a> </li> <li id="tree-role-saml"><a href="/network-monitoring/SAML-authentication.html" title="SAML Authentication"> SAML Authentication </a> </li> </ul> </ul> <div id="itom-related-products"></div> <div id="itom-lhs-img"></div> </div> <div class="rhs-cont"> <h1>ServiceDesk Plus Cloud integration with OpManager</h1> <p>ManageEngine OpManager is a reliable and affordable network monitoring solution that tracks performance and availability on any network consisting of different devices, such as routers, switches, firewall, VMs, storage devices, and more.</p> <p>OpManager integrates with <a href="https://www.manageengine.com/products/service-desk/?opm" target="_blank">ManageEngine ServiceDesk Plus Cloud</a>, the online help desk software that provides integrated asset management capabilities, and significantly enhances its fault resolution capabilities. OpManager simplifies the task for IT admins by identifying faults, and raising them as tickets in ServiceDesk Plus Cloud to accelerate the process of fault resolution.</p> <h3>Log alarms from OpManager as tickets</h3> <p>OpManager raises alarms when a device violates the defined severity threshold values.</p> <p>As the devices monitored by OpManager are synced to the ServiceDesk Plus Cloud, whenever a fault occurs, an alarm raised in OpManager will be forwarded to ServiceDesk Plus Cloud as a ticket.</p> <p>For instance, you can raise critical alarms in OpManager as tickets to resolve them quickly, and prevent sluggish network performance. Once a request is logged, a technician is assigned to resolve the issue before it causes downtime.</p> <p><strong>Note: </strong>OpManager follows the "<strong>Default Request"</strong> to convert and create alarms as tickets in ServiceDesk PlusCloud. While you can add custom fields to this template, it should not be made mandatory.</p> <p>Also, include the fields of the Configuration Item (the devices on your network are collectively called Configuration Items/ CIs) in the <strong>"Default Request"</strong>, so that OpManager could map the request to its corresponding CI.</p> <h3>Manage IT assets</h3> <p>Integrate ServiceDesk Plus Cloud with OpManager to sync all IT devices on your network with the help desk software.</p> <p>OpManager, by default, classifies devices based on categories, and syncs them to ServiceDesk Plus Cloud in a specific hierarchy. Also, virtual devices under the Server category can be further sorted based on the virtualization types using Child CIs.</p> <p><a href="/network-monitoring/help/sdp-od-it-assests.html" target="blank">A list of all device categories and the respective fields that will be synced with your held desk software.</a></p> <p>The ManageEngine ServiceDesk Plus Cloud integration with OpManager, automates the process of updating device values when new devices are added on your network. The device properties will be automatically updated when sync is enabled.</p> <h2>Syncing Layer2 relationships</h2> <p>With SDP OD integrated with OpManager, users can sync the device relationships to OpManager. Whenever an issue arises in OpManager, the same is logged as a ticket in SDP OD console. With device relationship sync, users can understand the scope of the issue and rectify them at the earliest. To know more about how to sync relationships from OpManager to SDP OD, <a href="/network-monitoring/help/layer2-sync-to-sdp.html#sdpod" target="_new">click here</a>.</p> <h2>How do you integrate OpManager with ServiceDesk Plus Cloud?</h2> <p>Follow the steps below to integrate OpManager with ServiceDesk Plus Cloud.</p> <ol> <ol> <li>Navigate to <strong>Settings --> General Settings --> Third Party Integrations.</strong></li> <li>Choose ServiceDesk Plus Cloud, and a new page will open enabling you to access the grant token.</li> <li>To access the grant token, click on <strong>Get grant token from ServiceDesk Plus Cloud.</strong></li> </ol> </ol> <div><strong><img style="width: 1920px;" title="SDP Cloud configuration" src="/network-monitoring/images/SDP-Cloud-configuration.JPG" alt="ServiceDesk Plus (SDP) Cloud Integration with OpManager - ManageEngine" /><br /> </strong></div> <ol> <ol> <li>In the next page you will need to log into your Zoho account.</li> <li>After logging in, a page will open with the grant token.</li> </ol> </ol> <p><img style="width: 1910px;" title="SDP Cloud integration" src="/network-monitoring/help/images/SDPsync.png" alt="ServiceDesk Plus (SDP) Cloud Integration with OpManager - ManageEngine" /></p> <ol> <ol> <li>Copy the grant token Auth code and paste it in the space provided in OpManager.</li> <li>Click the drop-down under <strong>Select Domain</strong>, and choose a particular domain.</li> <li>Click on <strong>Validate</strong>.</li> <li>Select a <strong>Portal</strong>.</li> <li>Configure the Ticket Settings. <ul style="list-style: circle;"> <li><strong>Create new ticket</strong> - When a closed request is raised again, this option creates a new ticket for the request.</li> <li><strong>Re-open closed ticket</strong> - When a closed request is raised again, this option reopens the ticket that was previously closed.</li> </ul> </li> </ol> </ol> <p><img src="/network-monitoring/images/servicedesk-plus-ondemand-integration2.JPG" alt="ServiceDesk Plus (SDP) cloud Integration with OpManager - ManageEngine" /></p> <p>Once you integrate OpManager with ServiceDesk Plus Cloud, you can begin to manage IT resources, as well as raise and resolve requests.</p> <h3>Configuring Notification Profile</h3> <p>Performed manually, raising tickets is time-consuming. But with the ServiceDesk Plus Cloud integration, the ticketing process is automated; OpManager raises an alarm as a ticket in ServiceDesk.</p> <p>To automate the ticketing process, you need to specify the properties of the ticket by configuring Notification Profile in OpManager.</p> <p><img style="width: 1913px;" title="SDP Cloud - Notification Profile" src="/network-monitoring/images/SDP-Cloud-Notification-Profile.png" alt="" /> </p> <p>To accomplish this, enter the title for the issue, provide a brief description about it, and assign the priority level for the ticket. For instance, all critical alarms are given priority number 1. You can also assign a technician to a ticket, and select the category group from the dropdown.</p> <p><img style="width: 1906px;" title="SDP Cloud ticket workflow" src="/network-monitoring/images/SDP-Cloud-ticket-workflow.png" alt="" /></p> <h3>Workflow configuration</h3> <p>OpManager's Workflow is a simple, code-free, and effective way to complete routine tasks. It checks whether the given condition is satisfied or not, and based on the result, performs an user-defined action enabling you to achieve common corrective actions.</p> <p>You can accomplish an action in ServiceDesk Plus Cloud directly after a service failure is encountered by incorporating the action at an appropriate stage of the workflow. This resolves network issues very quickly before it can become a potential problem.</p> <p><img style="width: 1902px;" title="SDP Cloud - Auth code" src="/network-monitoring/images/SDP-Cloud-Auth-code.png" alt="" /></p> <p>For instance, you can design a workflow for monitoring a critical server on your network and log a ticket if the server goes down. You can simply drag and drop that option from the External Actions tab on the left pane.</p> <h2>Benefits of SDP Cloud and OpManager integration</h2> <p>OpManager and ServiceDesk Plus Cloud combine to facilitate network operations without any lag. Here are some benefits gained from this integration:</p> <ul> <li>Automatic ticket generation on failed network devices and when alerts are raised results in <strong>faster fault resolution.</strong></li> <li>Tickets immediately assigned to technicians enables the speedy recovery of issues and maintaining <strong>maximum uptime.</strong></li> <li>Easy device management.</li> </ul> <p><a href="https://www.manageengine.com/network-monitoring/">Learn more about OpManager,</a> and download a <a href="https://www.manageengine.com/network-monitoring/download.html">free 30-day trial version</a>. You can also experience a <a href="https://demo.opmanager.com/">free online demo,</a> <a href="https://demo.opmanager.com/">or schedule a free,</a> <a href="https://demo.opmanager.com/">personalized demo</a> with our experts who can answer all your product questions.</p> <p>If you haven't tried <a href="https://www.manageengine.com/products/service-desk/download.html?odSignup_opm" target="_blank">ServiceDesk Plus Cloud</a> yet, you can do it now - Start your 30 day free trial / The easy to use ITIL-ready help desk software for your growing business. - Try ServiceDesk Plus free for a month.</p> </div> </div> </section> <section> <div class="sec-pTB bg-l-grey" id="VideosAndLogos"> <div class="container" style="max-width:1400px"> <div id="video_zone"> </div> <div id="customer-logo" data-custlogo="opm"></div> </div> </div> </section> <section> <div class="clearfix sec-pTB opmRelPrd mbH"> <div class="fea-nav container"> <div class="fea-nav-link clearfix"><span data-nav="allFeaDiv2">Related 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