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srcset="https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg?width=300&name=Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg 300w, https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg?width=575&name=Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg 575w, https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg?width=767&name=Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg 767w, https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg?width=991&name=Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg 991w, https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg?width=1199&name=Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg 1199w, https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg?width=2000&name=Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg 2000w, https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg?width=3000&name=Women%20Looking%20at%20Computer%20in%20Lab%20-%20Stock%20Image-min.jpeg 3000w" alt="Women Looking at Computer in Lab - Stock Image-min" style="object-fit: cover;object-position: center;width:100%;height:100%;background-color: rgba( 255, 255, 255, 0.0);" fetchpriority="high" decoding="sync"> </picture><div class="pwr--abs-full pwr-bg-overlay" style=" background: linear-gradient(to bottom, rgba(255, 255, 255, 0.7) 0%, rgba(255, 255, 255, 1.0) 100%); opacity: ; "></div><div class="page-center pwr-hero__info-box "><h1 class="pwr-hero__title pwr-heading-style--h1 pwr--toc-ignore" tmp-data-aos="fade-in" tmp-data-aos-delay="50">Services</h1><div class="pwr-rich-text pwr-hero__desc " tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <p>RheoSense small sample viscometers are continuously supported with our team of support & application engineers who can assist with services like calibration, sample testing, as well as maintenance. Please click on the corresponding service you need assistance with!</p> </div></div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd_area-row-1-padding dnd_area-row-1-vertical-alignment dnd-section"> <div class="row-fluid "> <div class="span3 widget-span widget-type-cell dnd-column cell_1696968398947-vertical-alignment" style="" data-widget-type="cell" data-x="0" data-w="3"> <div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1696968407895" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sub-services vanilla pwr-sec-services--style-2 " tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div class="pwr--clearfix"> <div class="pwr-services pwr-services--style-2"> <a href="#sample-testing" class="pwr-services-item pwr-services-item--link__unhide pwr-services-item--is-link pwr--light pwr--align-c " aria-label="Linked Logo" style="padding-left: calc( 40px + 15px );"><div class="pwr-services-front-wrapper"> <span class="pwr-services-item__icon" style=" font-size: calc( 40px - 2px );"><img data-src="https://www.rheosense.com/hubfs/Icons/test-tube.svg" class="lazyload pwr-services-item__img" alt="test-tube" width="40" style="aspect-ratio: auto 1.0; max-height:40px; max-width:40px; height:40px; width: auto;"></span> <span class="pwr-services-item__title">Sample Testing & Consulting</span> </div> <span class="pwr-rich-text pwr-services-item__desc">Interested in sample testing? RheoSense engineers are happy to also supply sample testing services across a broad spectrum of materials and applications.</span> <span class="pwr-services-item__more-link">Read More<span class="pwr-link-icon pwr--padding-l-sm"><span id="hs_cos_wrapper_widget_1696968407895_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="arrow-right1_layer"><path d="M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z" /></g></svg></span></span></span></a></div> </div> </div></div> </div> </div> </div> </div> <div class="span3 widget-span widget-type-cell dnd-column cell_1696969115303-vertical-alignment" style="" data-widget-type="cell" data-x="3" data-w="3"> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1696969115304" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sub-services vanilla pwr-sec-services--style-2 " tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div class="pwr--clearfix"> <div class="pwr-services pwr-services--style-2"> <a href="#service-contracts" class="pwr-services-item pwr-services-item--link__unhide pwr-services-item--is-link pwr--light pwr--align-c " aria-label="Linked Logo" style="padding-left: calc( 40px + 15px );"><div class="pwr-services-front-wrapper"> <span class="pwr-services-item__icon" style=" font-size: calc( 40px - 2px );"><img data-src="https://www.rheosense.com/hubfs/Icons/contract(1).svg" class="lazyload pwr-services-item__img" alt="contract(1)" width="40" style="aspect-ratio: auto 1.0; max-height:40px; max-width:40px; height:40px; width: auto;"></span> <span class="pwr-services-item__title">Service Contracts</span> </div> <span class="pwr-rich-text pwr-services-item__desc">RheoSense offers different maintenance service contracts to help you keep your viscometers operating at optimal levels</span> <span class="pwr-services-item__more-link">Read More<span class="pwr-link-icon pwr--padding-l-sm"><span id="hs_cos_wrapper_module_1696969115304_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="arrow-right1_layer"><path d="M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z" /></g></svg></span></span></span></a></div> </div> </div></div> </div> </div> </div> </div> <div class="span3 widget-span widget-type-cell cell_1700074626427-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="6" data-w="3"> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1696969339303" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sub-services vanilla pwr-sec-services--style-2 " tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div class="pwr--clearfix"> <div class="pwr-services pwr-services--style-2"> <a href="#service-ticket" class="pwr-services-item pwr-services-item--link__unhide pwr-services-item--is-link pwr--light pwr--align-c " aria-label="Linked Logo" style="padding-left: calc( 40px + 15px );"><div class="pwr-services-front-wrapper"> <span class="pwr-services-item__icon" style=" font-size: calc( 40px - 2px );"><img data-src="https://www.rheosense.com/hubfs/Icons/newsletter.svg" class="lazyload pwr-services-item__img" alt="newsletter" width="40" style="aspect-ratio: auto 1.0; max-height:40px; max-width:40px; height:40px; width: auto;"></span> <span class="pwr-services-item__title">Open a Service Ticket</span> </div> <span class="pwr-rich-text pwr-services-item__desc">Do you have questions or need help? Our service team is trained to provide maintenance services for VROC powered viscometers, chips and software.</span> <span class="pwr-services-item__more-link">Read More<span class="pwr-link-icon pwr--padding-l-sm"><span id="hs_cos_wrapper_module_1696969339303_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="arrow-right1_layer"><path d="M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z" /></g></svg></span></span></span></a></div> </div> </div></div> </div> </div> </div> </div> <div class="span3 widget-span widget-type-cell cell_1700074635467-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="9" data-w="3"> <div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16969693393033" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sub-services vanilla pwr-sec-services--style-2 " tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div class="pwr--clearfix"> <div class="pwr-services pwr-services--style-2"> <a href="#RMA" class="pwr-services-item pwr-services-item--link__unhide pwr-services-item--is-link pwr--light pwr--align-c " aria-label="Linked Logo" style="padding-left: calc( 40px + 15px );"><div class="pwr-services-front-wrapper"> <span class="pwr-services-item__icon" style=" font-size: calc( 40px - 2px );"><img data-src="https://www.rheosense.com/hubfs/Icons/delivery-box.svg" class="lazyload pwr-services-item__img" alt="delivery-box" width="40" style="aspect-ratio: auto 1.0; max-height:40px; max-width:40px; height:40px; width: auto;"></span> <span class="pwr-services-item__title">RMA</span> </div> <span class="pwr-rich-text pwr-services-item__desc">Need to troubleshoot or calibrate your VROC viscometer or chips? Submit a Return Merchandise Authorization request with our service team!</span> <span class="pwr-services-item__more-link">Read More<span class="pwr-link-icon pwr--padding-l-sm"><span id="hs_cos_wrapper_module_16969693393033_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="arrow-right1_layer"><path d="M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z" /></g></svg></span></span></span></a></div> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-7 dnd_area-row-2-force-full-width-section dnd_area-row-2-padding dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd_area-module-2" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-anchor vanilla" id="sample-testing"></div> <div class="pwr-sec-split vanilla pwr-sec-split--invert-cols pwr--light pwr--margin-t-0 pwr--margin-b-0 "> <div class=" pwr--relative"> <div class="row-fluid pwr--clearfix pwr--flip-container"> <div class="pwr-sec-split__left pwr--relative lazyload" style="background-color: rgba(244, 246, 250, 1.0); "> <div class="pwr-sec-split__content pwr--relative" style="height:590px"><h2 class="pwr-sec__title pwr-heading-style--default pwr-sec-split__title">Sample Testing</h2><span class="pwr-rich-text pwr-sec__desc pwr-sec-split__desc"> <p>Sample analysis can include:</p> <ul> <li>Viscosity as a function of shear rates</li> <li>Viscosity as a function of temperature</li> <li>Viscosity over time</li> <li>Sample behavior change after sample recollection</li> <li>Intrinsic Viscosity</li> <li>Low concentration measurements for estimation of high concentration</li> </ul> </span><div class="pwr-cta-container pwr-sec-split__cta-container pwr--clearfix"> <div class="pwr--neg-margin-lr-10"><div class="pwr-cta-container__cta pwr-sec-split__cta pwr-cta pwr-cta--link pwr-cta--long"> <a class="pwr-cta_button" href="https://www.rheosense.com/sample-testing-viscosity?hsLang=en" title="Button Learn More">Learn More</a> </div><div class="pwr-cta-container__cta pwr-sec-split__cta pwr-cta pwr-cta--link pwr-cta--long"> <a class="pwr-cta_button" href="https://www.rheosense.com/applications-with-viscosity?hsLang=en" title="Button Application Notes">Application Notes</a> </div></div> </div></div> </div> <div class="pwr-sec-split__right"> <div class="pwr-sec-split__img pwr-sec-split__img--mode-cover " style="height:590px;background-color: rgba(244, 246, 250, 1.0);"> <img data-src="https://www.rheosense.com/hs-fs/hubfs/Website%20Files/Sample%20Testing%20Page%20Banner%20.png?width=300&name=Sample%20Testing%20Page%20Banner%20.png" data-srcset="https://www.rheosense.com/hs-fs/hubfs/Website%20Files/Sample%20Testing%20Page%20Banner%20.png?width=300&name=Sample%20Testing%20Page%20Banner%20.png 300w , https://www.rheosense.com/hs-fs/hubfs/Website%20Files/Sample%20Testing%20Page%20Banner%20.png?width=575&name=Sample%20Testing%20Page%20Banner%20.png 575w , https://www.rheosense.com/hs-fs/hubfs/Website%20Files/Sample%20Testing%20Page%20Banner%20.png?width=767&name=Sample%20Testing%20Page%20Banner%20.png 767w , https://www.rheosense.com/hs-fs/hubfs/Website%20Files/Sample%20Testing%20Page%20Banner%20.png?width=991&name=Sample%20Testing%20Page%20Banner%20.png 991w , https://www.rheosense.com/hs-fs/hubfs/Website%20Files/Sample%20Testing%20Page%20Banner%20.png?width=1199&name=Sample%20Testing%20Page%20Banner%20.png 1199w , https://www.rheosense.com/hs-fs/hubfs/Website%20Files/Sample%20Testing%20Page%20Banner%20.png?width=2000&name=Sample%20Testing%20Page%20Banner%20.png 2000w , https://www.rheosense.com/hs-fs/hubfs/Website%20Files/Sample%20Testing%20Page%20Banner%20.png?width=2240&name=Sample%20Testing%20Page%20Banner%20.png 2240w " data-sizes="auto" data-maxRetina="1.5" class="lazyload pwr-background-img" alt="Sample Testing Page Banner " style="object-fit: cover;object-position: center;"> </div></div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-8 dnd-section dnd_area-row-3-padding dnd_area-row-3-force-full-width-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd_area-module-3" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-anchor vanilla" id="service-contracts"></div> <div class="pwr-sec-split vanilla pwr--light pwr--margin-t-0 pwr--margin-b-0 " tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div class=" pwr--relative"> <div class="row-fluid pwr--clearfix pwr--flip-container"> <div class="pwr-sec-split__left pwr--relative lazyload" style="background-color: rgba(244, 246, 250, 1.0); "> <div class="pwr-sec-split__content pwr--relative" style="height:590px"><h2 class="pwr-sec__title pwr-heading-style--default pwr-sec-split__title" tmp-data-aos="fade-in" tmp-data-aos-delay="50">Maintenance/ Service Contracts</h2><span class="pwr-rich-text pwr-sec__desc pwr-sec-split__desc" tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div> <div> <div data-widget-type="rich_text" data-x="0" data-w="12"> <div> <p>Our maintenance service contracts provide maintenance services for both VROC powered viscometers and VROC chips. Maintenance services available include: </p> <ul> <li><span>One </span><span>time </span><span>calibration</span></li> <li><span>Unlimited </span><span>support, </span><span>inspection, </span><span>& diagnosis</span></li> <li><span>Software </span><span>Updates</span></li> <li><span>Replacement </span><span>of chip when </span><span>calibration </span><span>is due or </span><span>when repair is </span><span>needed</span></li> <li><span>Repair and replacement of components</span><br><span></span></li> </ul> </div> </div> </div> </div> </span><div class="pwr-cta-container pwr-sec-split__cta-container pwr--clearfix" tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div class="pwr--neg-margin-lr-10"><div class="pwr-cta-container__cta pwr-sec-split__cta pwr-cta pwr-cta--link pwr-cta--long"> <a class="pwr-cta_button" href="https://www.rheosense.com/contact-us?hsLang=en" title="Button Contact Us">Contact Us</a> </div></div> </div></div> </div> <div class="pwr-sec-split__right" tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div class="pwr-sec-split__img pwr-sec-split__img--mode-cover " style="height:590px;background-color: rgba(244, 246, 250, 1.0);"> <img data-src="https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Software%20Engineer%20Developing%20system_555641775-min.jpeg?width=300&name=Software%20Engineer%20Developing%20system_555641775-min.jpeg" data-srcset="https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Software%20Engineer%20Developing%20system_555641775-min.jpeg?width=300&name=Software%20Engineer%20Developing%20system_555641775-min.jpeg 300w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Software%20Engineer%20Developing%20system_555641775-min.jpeg?width=575&name=Software%20Engineer%20Developing%20system_555641775-min.jpeg 575w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Software%20Engineer%20Developing%20system_555641775-min.jpeg?width=767&name=Software%20Engineer%20Developing%20system_555641775-min.jpeg 767w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Software%20Engineer%20Developing%20system_555641775-min.jpeg?width=991&name=Software%20Engineer%20Developing%20system_555641775-min.jpeg 991w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Software%20Engineer%20Developing%20system_555641775-min.jpeg?width=1199&name=Software%20Engineer%20Developing%20system_555641775-min.jpeg 1199w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Software%20Engineer%20Developing%20system_555641775-min.jpeg?width=2000&name=Software%20Engineer%20Developing%20system_555641775-min.jpeg 2000w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Software%20Engineer%20Developing%20system_555641775-min.jpeg?width=3000&name=Software%20Engineer%20Developing%20system_555641775-min.jpeg 3000w " data-sizes="auto" data-maxRetina="1.5" class="lazyload pwr-background-img" alt="Software Engineer Developing system_555641775-min" style="object-fit: cover;object-position: center;"> </div></div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-section dnd_area-row-4-force-full-width-section dnd_area-row-4-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd_area-module-4" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-anchor vanilla" id="service-ticket"></div> <div class="pwr-sec-split vanilla pwr-sec-split--invert-cols pwr--light pwr--margin-t-0 pwr--margin-b-0 " tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div class=" pwr--relative"> <div class="row-fluid pwr--clearfix pwr--flip-container"> <div class="pwr-sec-split__left pwr--relative lazyload" style="background-color: rgba(244, 246, 250, 1.0); "> <div class="pwr-sec-split__content pwr--relative" style="height:590px"><h2 class="pwr-sec__title pwr-heading-style--default pwr-sec-split__title" tmp-data-aos="fade-in" tmp-data-aos-delay="50">Open a Service Ticket</h2><span class="pwr-rich-text pwr-sec__desc pwr-sec-split__desc" tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <p>Do you have questions or need help? Please open a service ticket with us and we will get back to you within a couple hours.</p> <p>Our service team is trained to provide maintenance services for VROC powered viscometers, chips and software. Support services available include: </p> <ul> <li><span>VROC viscometer and VROC chip troubleshooting</span></li> <li><span>Software trouble shooting and u</span><span>pdates (if applicable)</span></li> <li><span>Application setup and trouble shooting (if applicable)</span></li> <li><span>On-site repair and replacement of components</span></li> </ul> <p>Need to have a call? Call us at <a href="tel:9258663801" rel="noopener">(925) 866-3801</a> wait until the operator and click 2 for service.</p> </span><div class="pwr-cta-container pwr-sec-split__cta-container pwr--clearfix" tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div class="pwr--neg-margin-lr-10"><div class="pwr-cta-container__cta pwr-sec-split__cta pwr-cta pwr-cta--link "> <a class="pwr-cta_button" href="https://forms.monday.com/forms/d1cea7f351d295db8385c492f4bc9a43?r=use1&__hstc=168647102.6c287e5b1f14e221e55f3dce70ebb669.1694792908553.1701112132593.1701117843657.35&__hssc=168647102.23.1701117843657&__hsfp=2778143907&hsCtaTracking=06b83058-98fa-476a-81b7-8c03cf74d508%7C3de7aca3-0011-4414-abc6-1c7a92bc1d67" title="Button Open a Service Ticket">Open a Service Ticket</a> </div><div class="pwr-cta-container__cta pwr-sec-split__cta pwr-cta pwr-cta--link "> <a class="pwr-cta_button" href="https://www.rheosense.com/applications-with-viscosity?hsLang=en" title="Button Application Notes">Application Notes</a> </div></div> </div></div> </div> <div class="pwr-sec-split__right" tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div class="pwr-sec-split__img pwr-sec-split__img--mode-cover " style="height:590px;background-color: rgba(244, 246, 250, 1.0);"> <img data-src="https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg?width=300&name=Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg" data-srcset="https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg?width=300&name=Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg 300w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg?width=575&name=Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg 575w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg?width=767&name=Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg 767w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg?width=991&name=Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg 991w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg?width=1199&name=Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg 1199w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg?width=2000&name=Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg 2000w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg?width=3000&name=Woman%20and%20man%20in%20medical%20research%20working%20on%20technology%20for%20scientific%20research_602489238-min.jpeg 3000w " data-sizes="auto" data-maxRetina="1.5" class="lazyload pwr-background-img" alt="Woman and man in medical research working on technology for scientific research_602489238-min" style="object-fit: cover;object-position: bottom;"> </div></div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-section dnd_area-row-5-padding dnd_area-row-5-force-full-width-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd_area-module-5" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-anchor vanilla" id="RMA"></div> <div class="pwr-sec-split vanilla pwr--light pwr--margin-t-0 pwr--margin-b-0 " tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div class=" pwr--relative"> <div class="row-fluid pwr--clearfix pwr--flip-container"> <div class="pwr-sec-split__left pwr--relative lazyload" style="background-color: rgba(244, 246, 250, 1.0); "> <div class="pwr-sec-split__content pwr--relative" style="height:590px"><h2 class="pwr-sec__title pwr-heading-style--default pwr-sec-split__title" tmp-data-aos="fade-in" tmp-data-aos-delay="50">RMA (Return Merchandise Authorization)</h2><span class="pwr-rich-text pwr-sec__desc pwr-sec-split__desc" tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <p>Our maintenance service team is trained to provide maintenance services for both VROC powered viscometers and VROC chips. Maintenance services available include: </p> <ul> <li><span>VROC viscometer and VROC chip </span><span>calibration</span></li> <li><span>Replacement </span><span>of chip when </span><span>calibration </span><span>is due or </span><span>when repair is </span><span>needed</span></li> <li><span>In-house repair and replacement of components</span></li> </ul> </span><div class="pwr-cta-container pwr-sec-split__cta-container pwr--clearfix" tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div class="pwr--neg-margin-lr-10"><div class="pwr-cta-container__cta pwr-sec-split__cta pwr-cta pwr-cta--link "> <a class="pwr-cta_button" href="https://forms.monday.com/forms/59985ca92a01902933d6c4f37e842597?r=use1&__hstc=168647102.6c287e5b1f14e221e55f3dce70ebb669.1694792908553.1696965334198.1696969994017.6&__hssc=168647102.39.1696969994017&__hsfp=2047839639&hsCtaTracking=27ebb5f1-362c-4f44-8ba7-8714ffcbaabd%7Cc0d3fa2a-2a11-4cab-aa17-cd78d60bef12" title="Button Chip Calibration">Chip Calibration</a> </div><div class="pwr-cta-container__cta pwr-sec-split__cta pwr-cta pwr-cta--link "> <a class="pwr-cta_button" href="https://forms.monday.com/forms/59985ca92a01902933d6c4f37e842597?r=use1" title="Button Viscometer Maintenance">Viscometer Maintenance</a> </div></div> </div></div> </div> <div class="pwr-sec-split__right" tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <div class="pwr-sec-split__img pwr-sec-split__img--mode-cover " style="height:590px;background-color: rgba(244, 246, 250, 1.0);"> <img data-src="https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Scientist%20Thinking.jpg?width=300&name=Scientist%20Thinking.jpg" data-srcset="https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Scientist%20Thinking.jpg?width=300&name=Scientist%20Thinking.jpg 300w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Scientist%20Thinking.jpg?width=575&name=Scientist%20Thinking.jpg 575w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Scientist%20Thinking.jpg?width=767&name=Scientist%20Thinking.jpg 767w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Scientist%20Thinking.jpg?width=991&name=Scientist%20Thinking.jpg 991w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Scientist%20Thinking.jpg?width=1199&name=Scientist%20Thinking.jpg 1199w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Scientist%20Thinking.jpg?width=2000&name=Scientist%20Thinking.jpg 2000w , https://www.rheosense.com/hs-fs/hubfs/Stock_Photos/Scientist%20Thinking.jpg?width=3000&name=Scientist%20Thinking.jpg 3000w " data-sizes="auto" data-maxRetina="1.5" class="lazyload pwr-background-img" alt="Scientist Thinking" style="object-fit: cover;object-position: left;"> </div></div> </div> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-11 dnd_area-row-6-padding dnd-section dnd_area-row-6-force-full-width-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd_area-module-8" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="pwr-sec-cta vanilla pwr-sec-cta--horizontal pwr-sec-cta--primary pwr--margin-t-0 pwr--margin-b-0 lazyload" tmp-data-aos="fade-in" tmp-data-aos-delay="50" style=""> <div class="pwr-sec-cta--content page-center pwr--align-c pwr--relative"><div class="pwr-sec-cta__hor-text-wrapper"> <h3 class="pwr-sec-cta__title pwr-heading-style--default pwr-sec-cta__title--horizontal pwr--toc-ignore" tmp-data-aos="fade-in" tmp-data-aos-delay="50">Ready to learn More?</h3><span class="pwr-rich-text pwr-sec-cta__desc pwr-sec-cta__desc--horizontal" tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <span>Are you looking to learn more about viscosity measurements, basics and applications? Download our application notes and technical details or access our library of recorded webinars where we explain data, dive into in-depth rheological concepts, and more!</span></span> </div><div class="pwr-sec-cta__cta-wrapper"> <div class="pwr-sec-cta__cta--right pwr-cta pwr-cta--regular-solid-primary-background " tmp-data-aos="fade-in" tmp-data-aos-delay="50"> <a class="pwr-cta_button " href="https://www.rheosense.com/applications-with-viscosity?hsLang=en" title="Button Access Webinars">Access Webinars</a> </div> </div></div> </div></div> </div> </div> </div> </div> </div> </div> </div></div> </main><div data-global-resource-path="POWER THEME child/templates/partials/footer.html"><footer class="footer"><div class="container-fluid footer-top__container"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> <div class="footer__container"><div id="hs_cos_wrapper_footer_page" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">  <div class="pwr-footer vanilla pwr-footer-reduced pwr--dark pwr--margin-t-0 pwr--margin-b-0 lazyload" style="background-color: rgba(58, 58, 59, 1.0); 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