Combatting AI Adoption Fears

<!doctype html><html lang="en"><head> <meta charset="utf-8"> <title>Combatting AI Adoption Fears</title> <link rel="shortcut icon" href="https://www.coriniumintelligence.com/hubfs/cropped-Corinium-site-icon-150x150.png"> <meta name="description" content="Craig Civil, former Head of Data Innovation at Lloyd’s, shares his top tips for combating staff fears around adopting new AI technologies"> <meta name="viewport" content="width=device-width, initial-scale=1"> <script src="/hs/hsstatic/jquery-libs/static-1.1/jquery/jquery-1.7.1.js"></script> <script>hsjQuery = window['jQuery'];</script> <meta property="og:description" content="Craig Civil, former Head of Data Innovation at Lloyd’s, shares his top tips for combating staff fears around adopting new AI technologies"> <meta property="og:title" content="Combatting AI Adoption Fears"> <meta name="twitter:description" content="Craig Civil, former Head of Data Innovation at Lloyd’s, shares his top tips for combating staff fears around adopting new AI technologies"> <meta name="twitter:title" content="Combatting AI Adoption Fears"> <style> a.cta_button{-moz-box-sizing:content-box !important;-webkit-box-sizing:content-box !important;box-sizing:content-box !important;vertical-align:middle}.hs-breadcrumb-menu{list-style-type:none;margin:0px 0px 0px 0px;padding:0px 0px 0px 0px}.hs-breadcrumb-menu-item{float:left;padding:10px 0px 10px 10px}.hs-breadcrumb-menu-divider:before{content:'›';padding-left:10px}.hs-featured-image-link{border:0}.hs-featured-image{float:right;margin:0 0 20px 20px;max-width:50%}@media (max-width: 568px){.hs-featured-image{float:none;margin:0;width:100%;max-width:100%}}.hs-screen-reader-text{clip:rect(1px, 1px, 1px, 1px);height:1px;overflow:hidden;position:absolute !important;width:1px} </style> <link rel="stylesheet" href="https://www.coriniumintelligence.com/hs-fs/hub/2631050/hub_generated/template_assets/79172571024/1670579359815/Corinium_-_Business_of_Data_website_and_Business_of_InfoSec/css/main.min.css"> <link rel="stylesheet" href="https://www.coriniumintelligence.com/hs-fs/hub/2631050/hub_generated/template_assets/79172480333/1690514567730/Corinium_-_Business_of_Data_website_and_Business_of_InfoSec/css/templates/blog.min.css"> <link rel="stylesheet" href="https://www.coriniumintelligence.com/hs-fs/hub/2631050/hub_generated/template_assets/79172201554/1670579015046/Corinium_-_Business_of_Data_website_and_Business_of_InfoSec/css/theme-overrides.min.css"> <link rel="stylesheet" href="https://www.coriniumintelligence.com/hs-fs/hub/2631050/hub_generated/module_assets/94304224404/1670862270148/module_94304224404_business_of_infosec_data_search_input.min.css"> <link rel="stylesheet" href="https://www.coriniumintelligence.com/hs-fs/hub/2631050/hub_generated/module_assets/1670933677571/module_79171731210_menu.css"> <style> #hs_cos_wrapper_navigation-primary .menu .menu__submenu {} @media (min-width:767px) { #hs_cos_wrapper_navigation-primary .menu__submenu--level-2>.menu__item:first-child:before {} } #hs_cos_wrapper_navigation-primary .menu__submenu .menu__link, #hs_cos_wrapper_navigation-primary .menu__submenu .menu__link:hover, #hs_cos_wrapper_navigation-primary .menu__submenu .menu__link:focus {} #hs_cos_wrapper_navigation-primary .menu__submenu .menu__child-toggle-icon, #hs_cos_wrapper_navigation-primary .menu__submenu .menu__child-toggle-icon:hover, #hs_cos_wrapper_navigation-primary .menu__submenu .menu__child-toggle-icon:focus {} </style> <link rel="stylesheet" href="/hs/hsstatic/AsyncSupport/static-1.122/sass/rss_post_listing.css"> <link rel="stylesheet" href="https://www.coriniumintelligence.com/hs-fs/hub/2631050/hub_generated/module_assets/79171709036/1658316406386/module_79171709036_social-follow.min.css"> <style> #hs_cos_wrapper_footer_dnd-module-12 .social-links {} #hs_cos_wrapper_footer_dnd-module-12 .social-links__link {} #hs_cos_wrapper_footer_dnd-module-12 .social-links__icon {} #hs_cos_wrapper_footer_dnd-module-12 .social-links__icon svg {} </style>  <style id="hs_editor_style" type="text/css"> .footer_dnd-row-0-force-full-width-section > .row-fluid { max-width: none !important; 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href="https://www.coriniumintelligence.com/content/tag/podcasts" rel="tag">Podcasts</a> </div> </div> <h1><span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text">Combatting AI Adoption Fears</span></h1> </div> <div class="blog-post__image"> <img class="blog-index__post-image" src="https://www.coriniumintelligence.com/hubfs/Imported_Blog_Media/Craig-Civil-podcast-image-3.jpg" loading="lazy" alt=""> </div> <div class="blog-post__body"> <span id="hs_cos_wrapper_post_body" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="rich_text"><p> </p> <h3>Craig Civil, former Head of Data Innovation at Lloyd’s, shares his top tips for combating staff fears around adopting new AI technologies</h3> <p> </p> <p> </p> <p> </p> <p> </p> <p>Humans have a long history of being suspicious of new technologies. In the 19th century, the Luddites destroyed textile machinery they feared would automate them out of their jobs. Today, some people have similar fears about the use of AI systems in modern enterprises.</p> <p> </p> <p> </p> <p>In this week’s <em><a href="https://business-of-data.com/podcasts/" target="_blank" rel="noreferrer noopener">Business of Data podcast</a></em> episode, Craig Civil, former Head of Data Innovation at banking firm Lloyd’s, shares his experiences of helping businesses combat these reservations around AI adoption.</p> <p> </p> <p> </p> <p>“I have always tried to show how this onset of automation is going to happen,” he says. “It’s much better to be a part of it and leading it and ‘controlling it’ rather than having it done to you.”</p> <p> </p> <p> </p> <p>Civil notes that awareness of AI and how the technology is being used has improved as AI systems have become more mainstream. Faced with increased scrutiny around the risks associated with AI, he says it’s important for AI-focused executives to evangelize about its many benefits.</p> <p> </p> <p> </p> <p>“I do get a sense that there’s an increased focus on where our data goes, how it’s used and how AI is starting to use that data,” Civil notes.</p> <p> </p> <p> </p> <p>For Civil, encouraging staff members to embrace AI is about showing them how new AI capabilities can make their lives easier and more interesting.</p> <p> </p> <p> </p> <p>“If you can use automation to remove some of the more repetitive tasks that a team member or department does, you free up the people in the team to focus on the jobs that automation just cannot do at the moment,” he says.</p> <p> </p> <p> </p> <p>To achieve this, he recommends starting by identifying the teams and staff members who are most open to using new technologies and working closely with them. Their success stories can then provide ‘social proof’ to convince more skeptical stakeholders to try new ways of working.</p> <p> </p> <p> </p> <p>“At the end of the day, you want them to be your advocates of this automation process,” he concludes. “It’s finding the champions. It’s getting them engaged. It’s enthusing about them and showing the positivity. It’s building the trust.”</p> <p> </p> <p> </p> <h4>Key Takeaways</h4> <p> </p> <p> </p> <ul> <li>Change management is key. Staff members may be reluctant to embrace new AI-powered technologies, initially</li> <li>Identify your ‘AI champions’. Help the staff who are most open to using AI systems discover their benefits first-hand</li> <li>Socialize success stories. 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Combatting AI Adoption Fears