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TPE</a></li> <li><a href="/about/work-at-naspa" class="subnav-items-link" data-teaser="Interested in working at NASPA? View our latest opportunities below.">Work at NASPA</a></li> <li><a href="/about/code-of-ethics" class="subnav-items-link" data-teaser="As student affairs educators, we know the value of equitable and inclusive learning environments, and we understand our essential role in creating healthy, brave curricular and co-curricular spaces.">Code of Ethics</a></li> <li><a href="/about/corporate-involvement" class="subnav-items-link" data-teaser="NASPA is the professional home for the field of student affairs. Together, we are dedicated to fulfilling the promise of higher education through our guiding principles of Integrity, Innovation, Inclusion, and Inquiry.">Corporate Involvement</a></li> <li><a href="/about/educational-partners" class="subnav-items-link" data-teaser="">Educational Partners</a></li> <li><a href="/about/publish-with-naspa" class="subnav-items-link" data-teaser="NASPA publishes books, periodicals, and other media to inform student affairs professionals and assist them in their daily work to support student learning and success.">Publish with NASPA</a></li> <li><a href="/about/awards" class="subnav-items-link" data-teaser="Each year, NASPA honors prominent higher education and student affairs leaders, programs, and initiatives for contributions and impact on the field. Explore our awards.">Awards </a></li> <li><a href="/about/history" class="subnav-items-link" data-teaser="NASPA has grown to become a diverse international organization with over 15,000 members in all 50 states, 25 countries, and in 8 U.S. territories.">History</a></li> <li><a href="/about/naspa-foundation" class="subnav-items-link" data-teaser="The NASPA Foundation supports student affairs professionals by conferring and financially supporting scholarships, Innovation Grants, research grants, and recognition awards.">NASPA Foundation</a></li> <li><a href="/about/faqs" class="subnav-items-link" data-teaser="Learn the FAQs of NASPA, from purchasing and maintaining a membership.">FAQs</a></li> <li><a href="/futureofstudentaffairs" class="subnav-items-link" data-teaser="The Compass Report: Charting the Future of Student Affairs鈥攑resenting findings from 18 months of research covering myriad topics critical to the future of the profession. These topics include addressing the shifting needs and expectations of students, prioritizing justice, equity, diversity, and inclusion, identifying areas for professional preparation and development, and recognizing drivers of workforce satisfaction and retention.">Future of Student Affairs Report</a></li> <li><a href="/about/2019-2026-naspa-strategic-plan" class="subnav-items-link" data-teaser="">2019 - 2026 NASPA Strategic Plan</a></li> <li><a href="/about/research-and-policy-institute" class="subnav-items-link" data-teaser="">Research and Policy Institute</a></li> </ul> <div class="subnav-desc"> <div class="desc"> <h5 class="subnav-desc-heading" data-defaulttitle="About NASPA">About NASPA</h5> <p class="lead subnav-desc-text" data-defaultteaser="NASPA is a member-centered association supporting a diverse and passionate network of 15,000 professionals and 1,200 institutions across the globe.">NASPA is a member-centered association supporting a diverse and passionate network of 15,000 professionals and 1,200 institutions across the globe.</p> </div> </div> </div> </li> <li> <a href="/events" class="nav-parent subnav-parent">Events</a> <div class="subnav-wrapper"> <ul class="subnav-items"> <li class="show-for-small-only"><a href="/events" class="subnav-items-link">Events</a></li> <li><a href="/events-and-online-learning/2025-naspa-annual-conference" class="subnav-items-link" data-teaser="">2025 NASPA Annual Conference</a></li> <li><a href="/events-and-online-learning/online-learning-community" class="subnav-items-link" data-teaser="">Online Learning Community</a></li> <li><a href="/events-and-online-learning/on-demand-catalog" class="subnav-items-link" data-teaser="">On-demand Catalog</a></li> <li><a href="/events-and-online-learning/global-health-and-safety" class="subnav-items-link" data-teaser="">Global Health and Safety</a></li> <li><a href="/events/naspa-conferences-and-institutes" class="subnav-items-link" data-teaser="">NASPA Conferences and Institutes</a></li> <li><a href="/events/naspa-regional-virtual-and-in-person-events" class="subnav-items-link" data-teaser="">NASPA Regional Virtual & In-Person Events</a></li> <li><a href="/events-and-online-learning/naspa-kc-and-divisions-events" class="subnav-items-link" data-teaser="">NASPA KC and Divisions Events</a></li> <li><a href="/events/external-and-affiliated-events" class="subnav-items-link" data-teaser="">External & Affiliated Events</a></li> <li><a href="/events/the-placement-exchange" class="subnav-items-link" data-teaser="">The Placement Exchange</a></li> <li><a href="/events/registration-policies" class="subnav-items-link" data-teaser="Read more about NASPA's payment and registration policies for events.">Registration Policies</a></li> <li><a href="/events/program-submission-guidelines" class="subnav-items-link" data-teaser="From your program title and abstract to goals and outcomes, explore this guide to writing an effective NASPA proposal.">Program Submission Guidelines </a></li> <li><a href="/events-and-online-learning/naspa-as-a-continuing-education-provider" class="subnav-items-link" data-teaser="">NASPA as a Continuing Education Provider</a></li> </ul> <div class="subnav-desc"> <div class="desc"> <h5 class="subnav-desc-heading" data-defaulttitle="NASPA Events">NASPA Events</h5> <p class="lead subnav-desc-text" data-defaultteaser="Whether you are looking for a transformational in-person experience, or wanting to learn and engage from where you are, NASPA has the perfect professional development for you.">Whether you are looking for a transformational in-person experience, or wanting to learn and engage from where you are, NASPA has the perfect professional development for you.</p> </div> </div> </div> </li> <li> <a href="/online-learning" class="nav-parent ">Online Learning</a> </li> <li> <a href="/publications1" class="nav-parent subnav-parent">Publications</a> <div class="subnav-wrapper"> <ul class="subnav-items"> <li class="show-for-small-only"><a href="/publications1" class="subnav-items-link">Publications</a></li> <li><a href="/publications/books" class="subnav-items-link" data-teaser="">Books</a></li> <li><a href="/publications/leadership-exchange-magazine" class="subnav-items-link" data-teaser="">Leadership Exchange Magazine</a></li> <li><a href="/publications/reports" class="subnav-items-link" data-teaser="">Reports</a></li> <li><a href="/publications/journal-of-student-affairs-research-and-practice" class="subnav-items-link" data-teaser="">Journal of Student Affairs Research and Practice</a></li> <li><a href="/publications-and-resources/journal-of-women-and-gender-in-higher-education" class="subnav-items-link" data-teaser="">Journal of Women and Gender in Higher Education</a></li> <li><a href="/publications/journal-of-college-and-character" class="subnav-items-link" data-teaser="">Journal of College and Character</a></li> <li><a href="/publications-and-resources/journal-of-first-generation-student-success" class="subnav-items-link" data-teaser="">Journal of First-generation Student Success</a></li> <li><a href="/publications/publish-with-naspa" class="subnav-items-link" data-teaser="">Publish With NASPA </a></li> </ul> <div class="subnav-desc"> <div class="desc"> <h5 class="subnav-desc-heading" data-defaulttitle="Publications">Publications</h5> <p class="lead subnav-desc-text" data-defaultteaser=""></p> </div> </div> </div> </li> <li> <a href="/focus-areas" class="nav-parent subnav-parent">Focus Areas</a> <div class="subnav-wrapper"> <ul class="subnav-items"> <li class="show-for-small-only"><a href="/focus-areas" class="subnav-items-link">Focus Areas</a></li> <li><a href="/focus-areas/career-and-workforce-development" class="subnav-items-link" data-teaser="Student affairs professionals have always championed the value of the learning that takes place outside of the classroom. NASPA is committed to harnessing the complete higher education experience in preparing our students for their futures.">Career and Workforce Development</a></li> <li><a href="/focus-areas/civic-engagement" class="subnav-items-link" data-teaser="Student affairs educators focused on CLDE work provide students, colleagues, and communities with the knowledge, skills, and abilities to make a difference in their communities.">Civic Engagement</a></li> <li><a href="/focus-areas/justice-equity-inclusion-and-diversity" class="subnav-items-link" data-teaser="">Justice, Equity, Inclusion, and Diversity</a></li> <li><a href="/focus-areas/student-financial-wellness" class="subnav-items-link" data-teaser="Financial barriers are primary obstacles to degree completion and student affairs can play a central role in helping students improve their fiscal health during college and remain financially stable after graduation.">Student Financial Wellness</a></li> <li><a href="/hswb" class="subnav-items-link" data-teaser="Our focus on student affairs professionals working in health, safety, and well-being in higher education as a key factor in both student and institutional success.">Health, Safety, and Well-being </a></li> <li><a href="/focus-areas/policy-and-advocacy" class="subnav-items-link" data-teaser="">Policy and Advocacy</a></li> <li><a href="/focus-areas/student-success" class="subnav-items-link" data-teaser="The work of student affairs is grounded in a belief in holistic, intersectional, collaborative practices to support and develop our students. At NASPA, the pathway towards student success is ingrained in all that we do.">Student Success</a></li> <li><a href="/focus-areas/supporting-the-profession" class="subnav-items-link" data-teaser="Supporting student affairs professionals has been the heart of NASPA since it began over 100 years ago.">Supporting the Profession</a></li> </ul> <div class="subnav-desc"> <div class="desc"> <h5 class="subnav-desc-heading" data-defaulttitle="Focus Areas">Focus Areas</h5> <p class="lead subnav-desc-text" data-defaultteaser="As higher education continues to evolve, NASPA serves a leading role in the innovations that are shaping the future of student affairs.">As higher education continues to evolve, NASPA serves a leading role in the innovations that are shaping the future of student affairs.</p> </div> </div> </div> </li> <li> <a href="/the-latest" class="nav-parent subnav-parent">The Latest</a> <div class="subnav-wrapper"> <ul class="subnav-items"> <li class="show-for-small-only"><a href="/the-latest" class="subnav-items-link">The Latest</a></li> <li><a href="/the-latest/naspa-statements" class="subnav-items-link" data-teaser="">NASPA Statements</a></li> <li><a href="/the-latest/press-releases" class="subnav-items-link" data-teaser="">Press Releases</a></li> <li><a href="/the-latest/projects-and-initiatives" class="subnav-items-link" data-teaser="">Projects & Initiatives</a></li> <li><a href="/the-latest/blog" class="subnav-items-link" data-teaser="">Blog</a></li> <li><a href="/the-latest/sa-voices-from-the-field-podcast" class="subnav-items-link" data-teaser="">SA Voices from the Field Podcast</a></li> </ul> <div class="subnav-desc"> <div class="desc"> <h5 class="subnav-desc-heading" data-defaulttitle="The Latest">The Latest</h5> <p class="lead subnav-desc-text" data-defaultteaser="Check out what's new with NASPA & the field of student affairs.">Check out what's new with NASPA & the field of student affairs.</p> </div> </div> </div> </li> <li> <a href="/communities" class="nav-parent subnav-parent">Communities</a> <div class="subnav-wrapper"> <ul class="subnav-items"> <li class="show-for-small-only"><a href="/communities" class="subnav-items-link">Communities</a></li> <li><a href="/communities/knowledge-communities" class="subnav-items-link" data-teaser="Knowledge Communities encourage engagement and resource sharing around specific identity, topical and functional areas鈥攁 great opportunity to get involved with other student affairs educators who share your passions and interests.">Knowledge Communities</a></li> <li><a href="/communities/divisions-and-groups" class="subnav-items-link" data-teaser="Divisions and Groups provide programs, services and resources around particular professional level, institutional type, or content areas of focus, helping set the direction for NASPA's work in these spaces.">Divisions and Groups</a></li> <li><a href="/communities/regions-and-areas" class="subnav-items-link" data-teaser="Connect with the local NASPA community and build your SA network by engaging with a more local network.">Regions and Areas</a></li> </ul> <div class="subnav-desc"> <div class="desc"> <h5 class="subnav-desc-heading" data-defaulttitle="Communities">Communities</h5> <p class="lead subnav-desc-text" data-defaultteaser="NASPA has many organizations and groups that tailor your NASPA experience to your location, professional level, and institution type.">NASPA has many organizations and groups that tailor your NASPA experience to your location, professional level, and institution type.</p> </div> </div> </div> </li> </ul> </div> </div> </nav> <section class="intro"> <div class="row column text-center title"> <h1>Frequently Asked Questions</h1> </div> <div class="row column"> <p class="lead">Please explore our FAQs below. If you still have questions, <a href="/cdn-cgi/l/email-protection#49262f2f202a2c0927283a392867263b2e">contact us</a>. </p> </div> </section> <main class=""> <section class="standard white"> <div class="accordion"> <div class="row accordionItem" id="ac-D5ABB300-C9D4-11E9-8CB20242AC100102-1"> <h5>What does NASPA stand for?</h5> <div class="accordionContent"> <div class="accordionContent-wrapper"> <p>Historically, NASPA stands for National Association of Student Personnel Administrators. However, we have updated the name of the association to NASPA, Student Affairs Administrators in Higher Education.</p> </div> </div> </div> <div class="row accordionItem" id="ac-D5ABB300-C9D4-11E9-8CB20242AC100102-2"> <h5>Does an institutional membership include each individual professional at the institution?</h5> <div class="accordionContent"> <div class="accordionContent-wrapper"> <p>NASPA Membership is on an individual basis. Whether or not your institution is a member of NASPA determines your appropriate member type. Professionals at NASPA member institutions are eligible to join as the subsidized member type, Professional Affiliate. Institutional membership does include a complimentary individual membership for the Voting Delegate. Please note: In order to receive discounted member pricing on NASPA registrations and products, the individual must retain an active individual membership.</p> </div> </div> </div> <div class="row accordionItem" id="ac-D5ABB300-C9D4-11E9-8CB20242AC100102-3"> <h5>Are NASPA memberships transferable/refundable?</h5> <div class="accordionContent"> <div class="accordionContent-wrapper"> <p>NASPA memberships are non-transferable/non-refundable. They may not be transferred individual-to-individual or institution-to-institution. With institutional membership, the designation of the Voting Delegate's complimentary membership may be reassigned by contacting the Membership Department at (202) 719-1161 or by <a href="/cdn-cgi/l/email-protection#25484048474057564d4c55654b445655440b4a5742">email</a>.</p> </div> </div> </div> <div class="row accordionItem" id="ac-D5ABB300-C9D4-11E9-8CB20242AC100102-4"> <h5>Where should my payment be sent?</h5> <div class="accordionContent"> <div class="accordionContent-wrapper"> <p><span style="text-decoration: underline;">Payments for <strong>Membership</strong> and <strong>All Events (</strong><em><strong>excluding Annual Conference)</strong> </em>should be sent to:</span></p> <p>Student Affairs Administrators in Higher Education<br />NASPA CL ID# 500016<br />PO Box 5007 <br />Merrifield, VA 22116-5007<br />United States</p> <p><span style="text-decoration: underline;">Payments for <strong>Annual Conference</strong> should be sent to:</span></p> <p>Student Affairs Administrators in Higher Education<br />NASPA CL ID# 500013<br />PO Box 5007<br />Merrifield, VA 22116-5007<br />United States</p> </div> </div> </div> <div class="row accordionItem" id="ac-D5ABB300-C9D4-11E9-8CB20242AC100102-5"> <h5>What is your Federal Tax ID number?</h5> <div class="accordionContent"> <div class="accordionContent-wrapper"> <p>Please find our W9 attached <a href="https://www.naspa.org/images/uploads/main/NASPA_W92016.pdf">here</a>.</p> </div> </div> </div> <div class="row accordionItem" id="ac-D5ABB300-C9D4-11E9-8CB20242AC100102-6"> <h5>Can I pay for membership over the phone?</h5> <div class="accordionContent"> <div class="accordionContent-wrapper"> <p>We are happy to process payment for membership over the phone. If you are joining for the first time, we ask that you <a href="https://engage.naspa.org/individualdemographics">create an online profile</a> and then the membership department can assist you in choosing the correct member type and processing dues payment.</p> </div> </div> </div> <div class="row accordionItem" id="ac-D5ABB300-C9D4-11E9-8CB20242AC100102-7"> <h5>I'm having issues accessing my account. How can I get help?</h5> <div class="accordionContent"> <div class="accordionContent-wrapper"> <p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you have ever had a membership, attended an event, purchased a publication, or been involved with NASPA in any way, you likely have an account with us already. Please search on our </span><a style="text-decoration: none;" href="https://engage.naspa.org/personsearch"><span style="font-size: 11pt; font-family: Arial; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">website</span></a><span style="font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> to see if you can find an old account, and look for your name, current or previous email address or institution, and other details. If you do, please contact us at </span><a style="text-decoration: none;" href="/cdn-cgi/l/email-protection#4e232b232c2b3c3d26273e0e202f3d3e2f60213c29"><span style="font-size: 11pt; font-family: Arial; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;"><span class="__cf_email__" data-cfemail="107d757d72756263787960507e716360713e7f6277">[email protected]</span></span></a><span style="font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> or </span><a style="text-decoration: none;" href="/cdn-cgi/l/email-protection#a8c7cecec1cbcde8c6c9dbd8c986c7dacf"><span style="font-size: 11pt; font-family: Arial; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;"><span class="__cf_email__" data-cfemail="ddb2bbbbb4beb89db3bcaeadbcf3b2afba">[email protected]</span></span></a><span style="font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> so that we can gain you access to that account. If you find no results, proceed to </span><a style="text-decoration: none;" href="https://engage.naspa.org/precreateaccount"><span style="font-size: 11pt; font-family: Arial; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">create a new account</span></a><span style="font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.</span></p> <p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"> </p> <p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">DON’T create a new account if you are transitioning to a new role, graduating, or otherwise leaving an institution. Please use the same account and update your information. You do not need access to the email address associated with your account if you remember your password. However, you will want to update that address upon successful login.</span></p> <p> </p> <p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you forgot your password and also no longer have access to the email address associated with your account, please contact us at </span><a style="text-decoration: none;" href="/cdn-cgi/l/email-protection#305d555d52554243585940705e514340511e5f4257"><span style="font-size: 11pt; font-family: Arial; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;"><span class="__cf_email__" data-cfemail="7b161e16191e090813120b3b151a080b1a5514091c">[email protected]</span></span></a><span style="font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> or </span><a style="text-decoration: none;" href="/cdn-cgi/l/email-protection#3a555c5c53595f7a545b494a5b1455485d"><span style="font-size: 11pt; font-family: Arial; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;"><span class="__cf_email__" data-cfemail="80efe6e6e9e3e5c0eee1f3f0e1aeeff2e7">[email protected]</span></span></a><span style="font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> or by phone at (202)265-7500. Forgot your password? Clicking the Forgot Your Password link below the login button will send you an email allowing you to change it. This link is only good for 24 hours. If more time than that has passed, you will need to click Forgot Your Password again.</span></p> <p> </p> <p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">NASPA uses different systems that may require different login credentials. These include:</span></p> <ul id="docs-internal-guid-1cca6701-7fff-74ee-a226-031e09151f2e" style="margin-top: 0; margin-bottom: 0;"> <ul style="margin-top: 0; margin-bottom: 0;"> <li dir="ltr" style="list-style-type: circle; font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"> <p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><a style="text-decoration: none;" href="https://apps.naspa.org/"><span style="font-size: 11pt; font-family: Arial; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">https://</span></a><a style="text-decoration: none;" href="http://www.naspa.org"><span style="font-size: 11pt; font-family: Arial; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">www.naspa.org</span></a></p> </li> <li dir="ltr" style="list-style-type: circle; font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"> <p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><a style="text-decoration: none;" href="https://apps.naspa.org/"><span style="font-size: 11pt; font-family: Arial; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">https://apps.naspa.org</span></a></p> </li> <li dir="ltr" style="list-style-type: circle; font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"> <p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><a style="text-decoration: none;" href="https://olc.naspa.org/"><span style="font-size: 11pt; font-family: Arial; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">https://olc.naspa.org/</span></a></p> </li> <li dir="ltr" style="list-style-type: circle; font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"> <p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><a style="text-decoration: none;" href="https://apps.naspa.org/"><span style="font-size: 11pt; font-family: Arial; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">https://</span></a><a style="text-decoration: none;" href="http://www.theplacementexchange.org"><span style="font-size: 11pt; font-family: Arial; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">www.theplacementexchange.org</span></a></p> </li> </ul> </ul> <p> </p> <p><span style="font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you have not logged into your NASPA account since September 2016, you may need to reset your password. Click on the "forgot password" link at the login screen to reset yours. If you are using Microsoft Outlook to access your email, you need to access your email via a web browser in order for the reset link to work. If you have any issues logging in, please contact us at </span><a style="text-decoration: none;" href="/cdn-cgi/l/email-protection#79141c141b1c0b0a1110093917180a091857160b1e"><span style="font-size: 11pt; font-family: Arial; color: #1155cc; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;"><span class="__cf_email__" data-cfemail="f9949c949b9c8b8a919089b997988a8998d7968b9e">[email protected]</span></span></a><span style="font-size: 11pt; font-family: Arial; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> or (202) 265-7500.</span></p> </div> </div> </div> <div class="row accordionItem" id="ac-D5ABB300-C9D4-11E9-8CB20242AC100102-8"> <h5>How can I contact the NASPA Bookstore?</h5> <div class="accordionContent"> <div class="accordionContent-wrapper"> <p>Customers who wish to order products; make inquiries concerning orders already placed; request title information, price, availability, or general bibliographic data; or establish a new account should contact NASPA Bookstore Customer Service Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Standard Time at:</p> <p>NASPA<br /> c/o BTPS<br /> 30 Amberwood Pkwy<br /> Ashland, OH 44805<br /> <br /> Phone: 202-265-7500 (press option 4 for the NASPA Bookstore)<br /> E-mail: <a href="/cdn-cgi/l/email-protection#76190412130405361402060314051304001f1513055815191b"><span class="__cf_email__" data-cfemail="83ecf1e7e6f1f0c3e1f7f3f6e1f0e6f1f5eae0e6f0ade0ecee">[email protected]</span></a></p> </div> </div> </div> <div class="row accordionItem" id="ac-D5ABB300-C9D4-11E9-8CB20242AC100102-9"> <h5>What are NASPA鈥檚 shipping options and rates?</h5> <div class="accordionContent"> <div class="accordionContent-wrapper"> <p>Domestic and international shipping charges are based on weight and destination, and the delivery speed selected during checkout.</p> </div> </div> </div> <div class="row accordionItem" id="ac-D5ABB300-C9D4-11E9-8CB20242AC100102-10"> <h5>Can I return a book or other product purchased from the NASPA Bookstore?</h5> <div class="accordionContent"> <div class="accordionContent-wrapper"> <p>We hope that you are always satisfied with the products you purchase from NASPA. If you are not completely satisfied for any reason, return the product in unmarked, unaltered, and saleable condition within 30 days of receipt for an exchange or full refund (excluding shipping and handling charges). The cost of shipping for all returns is the responsibility of the customer.<br /> <br /> When returning products, please include a copy of the invoice in the package with the returned product(s), and indicate the reason for the return. Send the returns package by traceable means to:</p> <p>NASPA Returns Department<br /> 30 Amberwood Pkwy<br /> Ashland, OH 44805</p> <p>Damaged products must be reported within 30 days of receipt. Please do not return the product for a refund. We will issue a replacement.<br /> <br /> Due to the digital nature of the product, e-books are non-refundable and non-returnable.<br /> <br /> If you are a bookseller and need to return all or part of an order, please note the following:</p> <ol> <li>Returns for credit must be received within 180 days of invoice date.</li> <li>Returns must be accompanied by a copy of the invoice. Indicate the reason for the return on the invoice.</li> <li>Products must be in unmarked, unaltered, and saleable condition.</li> <li>Claims for damaged or short shipments must be made within 30 days of invoice date.</li> <li>No returns will be accepted for credit from any customer who has not purchased books directly from NASPA.</li> </ol> </div> </div> </div> <div class="row accordionItem" id="ac-D5ABB300-C9D4-11E9-8CB20242AC100102-11"> <h5>I am a faculty member. How do I receive an examination copy of a book for possible course adoption?</h5> <div class="accordionContent"> <div class="accordionContent-wrapper"> <p>Requests for examination copies should be e-mailed to: <a href="/cdn-cgi/l/email-protection#533c2137362120133127232631203621253a3036207d303c3e"><span class="__cf_email__" data-cfemail="e8879a8c8d9a9ba88a9c989d8a9b8d9a9e818b8d9bc68b8785">[email protected]</span></a>. Please include the following information in your request:</p> <ul> <li>The title you are requesting and ISBN number</li> <li>The course name and number</li> <li>When the course will be taught</li> <li>The name of the professor(s) teaching the course</li> </ul> </div> </div> </div> <div class="row accordionItem" id="ac-D5ABB300-C9D4-11E9-8CB20242AC100102-12"> <h5>How do I purchase a subscription to a NASPA journal?</h5> <div class="accordionContent"> <div class="accordionContent-wrapper"> <p>If you are not a NASPA member and would like to subscribe to one of our scholarly journals, please contact Taylor & Francis customer service at:</p> <p>Taylor & Francis<br /> Customer Service Department<br /> 530 Walnut Street, Suite 850<br /> Philadelphia, PA 19106 USA</p> <p>Phone: 215-625-8900<br /> Toll-free: 1-800-354-1420 Ext. 4<br /> Fax: 215-207-0046<br /> E-mail: <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="94f7e1e7e0fbf9f1e6e7f1e6e2fdf7f1d4e0f5edf8fbe6f5faf0f2e6f5faf7fde7baf7fbf9">[email protected]</a><br /> Website: <a href="http://www.tandfonline.com">www.tandfonline.com</a></p> </div> </div> </div> <div class="row accordionItem" id="ac-D5ABB300-C9D4-11E9-8CB20242AC100102-13"> <h5>How do I access an ebook I purchased?</h5> <div class="accordionContent"> <div class="accordionContent-wrapper"> <p>After purchasing an ebook or other downloadable product, the final step in the checkout process takes you to an order summary page that contains a link to download.</p> <p>You can also access your ebook or other dowloadable product via the NASPA website:</p> <ul> <li><strong><a href="https://engage.naspa.org/">Login</a></strong> with email address and password</li> <li>Select <strong>My Downloads</strong> from the menu on the left of the page</li> </ul> </div> </div> </div> </div> </section> </main> <footer> <nav> <div class="row expanded tertiary"> <ul> <li><a href="/join" class="text-center">Join</a></li> <li><a href="/volunteer" class="text-center">Volunteer</a></li> <li><a href="/donate" class="text-center">Donate</a></li> <li><a href="/sso/login.cfm" class="text-center button small ga_login_header_footer">Login</a></li> </ul> <ul class="search-plus-social"> <li>Follow Us</li> <li><a href="https://www.facebook.com/naspaFB" target="_blank"><i class="fab fa-facebook-f"></i></a></li> <li><a href="https://twitter.com/NASPAtweets" target="_blank"><i class="fab fa-twitter"></i></a></li> <li><a href="https://www.linkedin.com/company/naspa-sa/" target="_blank"><i class="fab fa-linkedin"></i></a></li> <li><a href="https://www.instagram.com/naspapics" target="_blank"><i class="fab fa-instagram"></i></a></li> <li> <form method="get" action="/search" id="searchbox"> <input type="text" name="q" /> <button type="submit"><i class="fa fa-search"></i></button> </form> </li> </ul> </div> </nav> <div class="row small-up-3 medium-up-5 large-up-5 cmBuildingBlocks blockGrid teasers"> <div class="column cmExternalLink teaser "> <a href="/about/foundation" target="_blank"> <div class="image"> <img src="/images/dmImage/SourceImage/NaspaFoundation1.png" alt="" /> </div> <div class="text"> <p>Footer - 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