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Started</a> </li> <li> <a href="https://web.archive.org/web/20151204214425/http://answers.microsoft.com/en-us/page/faq" class="" linkid="MPHL006">FAQ</a> </li> </ul> </dd> </dl> </div> </li> </ul> <div id="MsaSignIn" class="visible-xs visible-sm"> <span id="signin-link"><a class="" href="https://web.archive.org/web/20151204214425/https://answers.microsoft.com/en-us/site/startsignin?pageUrl=http%3A%2F%2Fanswers.microsoft.com%2Fen-us" id="siteSignIn" rel="nofollow">Sign in</a></span> </div> </div> </div> </div> <div class="col-md-1 visible-md visible-lg"></div> </div> </div> <div class="separator-line"></div> </header> <section id="Main" class="container-fluid"> <div class="row"> <div class="col-md-1 visible-md visible-lg"></div> <div class="col-xs-24 col-md-22"> </div> <div class="col-md-1 visible-md visible-lg"></div> </div> <div class="row clearFix"> <div class="wrapper col-xs-24 col-md-22"> <div class="col-md-1 visible-md visible-lg"></div> <div class="content-channel clearFix" 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action="/web/20151204214425/http://answers.microsoft.com/en-us/search/search" autocomplete="off" id="SearchForm" method="get"> <div id="seachBoxDiv"> <input type="text" id="SearchTerm" name="SearchTerm" title="Click to find answers"/> <input type="hidden" id="IsSuggestedTerm" name="IsSuggestedTerm" value="false"/> <input type="hidden" id="tab" name="tab" value=""/> <div id="SearchButtons" class="positionRight" containerid="MPC003"> <input type="image" value="" id="SearchNavBtn" title="Click to find answers" linkid="MPSL002" class="positionLeft" src="https://web.archive.org/web/20151204214425im_/http://i3.answers.microsoft.com/static/images/rsp-search.png?ver=6.4.0.36"/> </div> </div> <div id="categoryList" class="dropNavForSearch"> <div id="SearchScoping"> <ul id="searchCategory"> <li><a href="#" class="forumSelect" data-forum="" data-filter="">Search this site</a></li> <li><a href="#Bing" class="forumSelect" data-forum="Bing" data-filter="">Bing</a></li> <li><a href="#ie" class="forumSelect" data-forum="ie" data-filter="">Internet Explorer</a></li> <li><a href="#band" class="forumSelect" data-forum="band" data-filter="">Microsoft Health and Band</a></li> <li><a href="#mobiledevices" class="forumSelect" data-forum="mobiledevices" data-filter="">Mobile Devices</a></li> <li><a href="#newmsn" class="forumSelect" data-forum="newmsn" data-filter="">MSN</a></li> <li><a href="#Office" class="forumSelect" data-forum="Office" data-filter="">Office</a></li> <li><a href="#mac" class="forumSelect" data-forum="mac" data-filter="">Office for Mac</a></li> <li><a href="#OneDrive" class="forumSelect" data-forum="OneDrive" data-filter="">OneDrive</a></li> <li><a href="#outlook_com" class="forumSelect" data-forum="outlook_com" data-filter="">Outlook.com</a></li> <li><a href="#Surface" class="forumSelect" data-forum="Surface" data-filter="">Surface</a></li> <li><a href="#Protect" class="forumSelect" data-forum="Protect" data-filter="">Virus and Malware</a></li> <li><a href="#Windows" class="forumSelect" data-forum="Windows" data-filter="">Windows</a></li> <li><a href="#windowslive" class="forumSelect" data-forum="windowslive" data-filter="">Windows Essentials</a></li> <li><a href="#insider" class="forumSelect" data-forum="insider" data-filter="">Windows Insider Program</a></li> <li><a href="#musicandvideo" class="forumSelect" data-forum="musicandvideo" data-filter="">Music, Movies & TV</a></li> <li class="topNavLink"><div class="seperatorPadding"><div class="horizontalLine"></div></div></li> <li><a href="#Feedback" class="forumSelect" data-forum="Feedback" data-filter="">Community Participation Center</a></li> <li class="topNavLink"><div class="seperatorPadding"><div class="horizontalLine"></div></div></li> <li><a href="#" class="forumSelect" data-forum="" data-filter="member">Search Community member</a></li> </ul> </div> </div> <input id="CurrentScope_ForumName" name="CurrentScope.ForumName" type="hidden" value=""/> <input id="CurrentScope_Filter" name="CurrentScope.Filter" type="hidden" value=""/> <input id="ContentTypeScope" name="ContentTypeScope" type="hidden" value=""/> </form> </div> <div class="hidden-xs visible-sm"> <div class="ask-learn-solve-container"> <div class="content-title">Ask, Learn, Solve</div> <div class="content-text">Microsoft Community is a free community and discussion forum for asking and answering questions about using your Microsoft products.</div> <div class="help-link"> <a href="/web/20151204214425/http://answers.microsoft.com/en-us/page/gettingstarted" title="Tell me how it works">Tell me how it works</a> </div> </div> </div> </div> </td> <td class="col-md-8 visible-md visible-lg"> <div class="ask-learn-solve-container"> <div class="content-title">Ask, Learn, Solve</div> <div class="content-text">Microsoft Community is a free community and discussion forum for asking and answering questions about using your Microsoft products.</div> <div class="help-link"> <a href="/web/20151204214425/http://answers.microsoft.com/en-us/page/gettingstarted" title="Tell me how it works">Tell me how it works</a> </div> </div> </td> </tr> </table> </div> </div> <div class="row"> <div class="home-category"> <h2>Browse the Categories</h2> <div class="home-category-list positionLeft"> <div class="col-md-8 col-sm-12 col-xs-24 "> <a linkid="HPC00L001" href="https://web.archive.org/web/20151204214425/http://answers.microsoft.com/en-us/windows"> <img src="https://web.archive.org/web/20151204214425im_/http://i2.answers.microsoft.com/static/resourceimages/categories/windows.png?ver=6.4.0.36" alt="Windows" class="positionLeft"/> <div> <span>Windows</span> </div> </a> </div> <div class="col-md-8 col-sm-12 col-xs-24 "> <a linkid="HPC00L002" href="https://web.archive.org/web/20151204214425/http://answers.microsoft.com/en-us/office"> <img 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