Garancije, reklamacije in vračilo kupljenega blaga

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href="https://europa.eu/youreurope/citizens/work/work-abroad/cross-border-commuters/index_sl.htm">Obmejni delavci</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/equal-treatment-with-nationals/index_sl.htm">Enaka obravnava pri delu</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/posted-workers/index_sl.htm">Napoteni delavci</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-in-public-sector-abroad/index_sl.htm">Zaposlitev v javnem sektorju v tujini</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-permits/index_sl.htm">Delovna dovoljenja</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/employment-contracts/index_sl.htm">Pogodbe o zaposlitvi</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/rules-working-road-transport/index_sl.htm">Pravila EU o delu v cestnem prometu</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/liability-insurance/index_sl.htm">Zavarovanje odgovornosti v drugi državi EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/index_sl.htm">Poklicne kvalifikacije<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/regulated-professions/index_sl.htm">Kaj je reguliran poklic</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-permanent-provision-services/index_sl.htm">Vloga za stalno opravljanje storitev</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-temporary-provision-services/index_sl.htm">Prijava začasnega izvajanja storitev</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/professional-bodies-language-requirements/index_sl.htm">Dokumenti in formalnosti</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/european-professional-card/index_sl.htm">Evropska poklicna izkaznica – EPC</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/brexit/index_sl.htm">EU in Združeno kraljestvo: poklicne kvalifikacije</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/index_sl.htm">Socialna varnost in nadomestila<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security/index_sl.htm">Sistemi socialne varnosti v EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/country-coverage/index_sl.htm">Socialna varnost v tujini</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/unemployment/index_sl.htm">Brezposelnost v tujini</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/transferring-unemployment-benefits/index_sl.htm">Prenos nadomestila za brezposelnost</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/cannot-find-work-abroad/index_sl.htm">Neuspešno iskanje zaposlitve</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/family-benefits/index_sl.htm">Družinski prejemki</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/death-grants/index_sl.htm">Družinska pokojnina in pomoč ob smrti</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security-forms/index_sl.htm">Standardni obrazci za uveljavljanje pravic iz socialne varnosti</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/index_sl.htm">Upokojitev v tujini<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/supplementary-pensions-abroad/index_sl.htm">Dodatna pokojnina v tujini</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/state-pensions-abroad/index_sl.htm">Pokojnina v tujini</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/taxes/index_sl.htm">Davki<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/income-taxes-abroad/index_sl.htm">Davek na dohodek v tujini</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/double-taxation/index_sl.htm">Dvojna obdavčitev</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/index_sl.htm">Vozila<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/cars/index_sl.htm">Vozila<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/buying-leasing-car-abroad/index_sl.htm">Nakup in zakup vozila</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/vat-buying-selling-cars/index_sl.htm">DDV pri nakupu in prodaji avtomobila</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/company-cars/index_sl.htm">Službeni avtomobili</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/index_sl.htm">Vozniško dovoljenje<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-exchange-recognition/index_sl.htm">Zamenjava in priznavanje vozniškega dovoljenja v EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/get-driving-licence/index_sl.htm">Izdaja vozniškega dovoljenja v EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-renewal/index_sl.htm">Podaljšanje vozniškega dovoljenja v drugi državi EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/index_sl.htm">Avtomobilsko zavarovanje<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/validity/index_sl.htm">Veljavnost avtomobilskega zavarovanja v EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/accident/index_sl.htm">Veljavnost avtomobilskega zavarovanja v tujini</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/registration/index_sl.htm">Registracija<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/formalities/index_sl.htm">Postopki in dokumenti za registracijo vozila</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/registration-abroad/index_sl.htm">Registracija vozila v drugi državi EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/taxes-abroad/index_sl.htm">Davki na vozila v drugih državah EU</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/index_sl.htm">Prebivanje<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/index_sl.htm">Pravica do prebivanja<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/inactive-citizens/index_sl.htm">Ekonomsko neaktivni državljani EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/jobseekers/index_sl.htm">Iskalci zaposlitve – pravica do prebivanja</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/pensioners/index_sl.htm">Upokojenci – pravica do prebivanja</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/students/index_sl.htm">Študenti – pravica do prebivanja</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/workers/index_sl.htm">Delavci – pravica do prebivanja</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/brexit-residence-rights/index_sl.htm">Pravice državljanov EU do prebivanja v Združenem kraljestvu in pravice državljanov Združenega kraljestva do prebivanja v EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/naturalisation/index_sl.htm">Naturalizacija</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/index_sl.htm">Družinski člani – pravica do prebivanja<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/eu-wife-husband-children/index_sl.htm">Zakonci in otroci, ki so državljani EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/non-eu-wife-husband-children/index_sl.htm">Zakonci in otroci, ki niso državljani EU </a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/partners/index_sl.htm">Zunajzakonski in registrirani partnerji</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/parents/index_sl.htm">Starši</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/other-family/index_sl.htm">Drugi sorodniki</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/jobseekers-family/index_sl.htm">Družinski člani iskalcev zaposlitve</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/index_sl.htm">Dokumenti in formalnosti<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-family-members-registration/index_sl.htm">Prijava prisotnosti družinskih članov EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-nationals-permanent-residence/index_sl.htm">Stalno prebivanje državljanov EU po 5 letih</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-permanent-residence/index_sl.htm">Stalno prebivanje za družinske člane, ki niso državljani EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-residence-card/index_sl.htm">Dovoljenja za prebivanje družinskih članov, ki niso državljani EU </a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-residence/index_sl.htm">Prijava prebivališča v tujini po prvih treh mesecih</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/reporting-presence/index_sl.htm">Prijava prebivanja, krajšega od 3 mesecev </a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-birth/index_sl.htm">Prijava rojstva</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/legal-gender-recognition/index_sl.htm">Pravila o spremembi podatka o spolu</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/buying-house/index_sl.htm">Nakup nepremičnine</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/deregistering-residence/index_sl.htm">Odjava prebivanja</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/index_sl.htm">Volitve, peticije in posvetovanja<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/european-elections/index_sl.htm">Evropske volitve</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/home-country-elections/index_sl.htm">Volitve v matični državi</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/municipal-elections/index_sl.htm">Lokalne volitve</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/petitions-consultations/index_sl.htm">Peticije in posvetovanja</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/index_sl.htm">Izobraževanje in mladi<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/school/index_sl.htm">Šola<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/school/partner/index_sl.htm">Sodelovanje s šolami v tujini</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/school/enrol/index_sl.htm">Šolanje v drugi državi EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/university/index_sl.htm">Univerza<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/university/admission-entry-conditions/index_sl.htm">Univerza - sprejemni in vpisni pogoji</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/fees-and-financial-help/index_sl.htm">Univerza – šolnina in finančna pomoč</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/recognition/index_sl.htm">Priznavanje univerzitetnih diplom</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/study-abroad/index_sl.htm">Študij v tujini in možnosti štipendij</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/working-while-studying/index_sl.htm">Delo med študijem</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/traineeships/index_sl.htm">Pripravništvo<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/traineeships/financial/index_sl.htm">Pripravništvo - finančna podpora</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/volunteering/index_sl.htm">Prostovoljsko delo v EU in po svetu<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/where-to-start/index_sl.htm">Prostovoljstvo – kje začeti</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/practical-preparations/index_sl.htm">Praktična priprava za prostovoljce</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/research/index_sl.htm">Raziskovalci<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/research/jobs/index_sl.htm">Štipendije in delovna mesta za raziskovalce</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/research/tax/index_sl.htm">Obdavčenje raziskovalcev</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/index_sl.htm">Zdravje<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/index_sl.htm">Nenačrtovane zdravstvene storitve<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/going-to-doctor-hospital-abroad/index_sl.htm">Pri zdravniku/v bolnišnici v tujini</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/payments-reimbursements/index_sl.htm">Nenačrtovane zdravstvene storitve: plačilo in povračilo stroškov</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/temporary-stays/index_sl.htm">Zdravstveno zavarovanje med začasnim bivanjem v tujini</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/ehic/index_sl.htm">Evropska kartica zdravstvenega zavarovanja</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/index_sl.htm">Načrtovano zdravljenje v tujini<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/right-to-treatment/index_sl.htm">Načrtovano zdravljenje v tujini</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/expenses-reimbursements/index_sl.htm">Stroški in povračilo stroškov: načrtovano zdravljenje v tujini</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/get-more-info/index_sl.htm">Informacijske točke za čezmejno zdravstveno varstvo</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/index_sl.htm">Nakup zdravil v drugi državi EU<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/prescriptions/index_sl.htm">Predložitev recepta v drugi državi EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/expenses-reimbursements/index_sl.htm">Zdravila na recept v tujini: stroški in povračilo stroškov</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/buying-medicines-online/index_sl.htm">Spletni nakup zdravil</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/index_sl.htm">Zdravstveno zavarovanje med prebivanjem v tujini<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/health-insurance-cover/index_sl.htm">Zdravstveno zavarovanje</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/residential-care-home/index_sl.htm">Odhod v dom za starejše</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/preventive-healthcare/index_sl.htm">Preventivno zdravstveno varstvo</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/index_sl.htm">Družina<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/children/index_sl.htm">Otroci<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/children/parental-responsibility/index_sl.htm">Starševska skrb</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/adoption/index_sl.htm">Posvojitev otroka</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/abduction/index_sl.htm">Ugrabitev otroka</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/couple/index_sl.htm">Pari<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/couple/marriage/index_sl.htm">Zakonska zveza</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/registered-partners/index_sl.htm">Zunajzakonska skupnost in registrirana partnerska skupnost</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/de-facto-unions/index_sl.htm">Zunajzakonska skupnost</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/divorce-separation/index_sl.htm">Razveza in ločitev</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/maintenance/index_sl.htm">Preživnina – preživljanje družinskih članov</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/property-regimes-international-couples/index_sl.htm">Premoženjska razmerja mednarodnih parov</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/getting-public-documents-accepted/index_sl.htm">Priznavanje javnih listin v EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/inheritances/index_sl.htm">Smrt, repatriacija in čezmejno dedovanje<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/managing-inheritance/index_sl.htm">Urejanje čezmejnega dedovanja</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/planning-inheritance/index_sl.htm">Načrtovanje čezmejnega dedovanja</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/death-repatriation/index_sl.htm">Smrt in repatriacija</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/index_sl.htm">Potrošniki<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/shopping/index_sl.htm">Nakupovanje<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/contract-information/index_sl.htm">Pogodbene informacije</a></li> <li class="current"><a href="https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_sl.htm"><span>Garancije in <span class="label-end"><span>vračila</span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#check"></use></svg></span></span></a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/pricing-payments/index_sl.htm">Oblikovanje cen in plačila</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/index_sl.htm">Pošiljanje in dostava</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_sl.htm">Pravice potrošnikov pri nakupovanju</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/vat/index_sl.htm">DDV – davek na dodano vrednost</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/product-safety/index_sl.htm">Varnost izdelkov</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/index_sl.htm">Internet in telekomunikacije<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/mobile-roaming-costs/index_sl.htm">Gostovanje: uporaba mobilnega telefona v EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/access-online-content-abroad/index_sl.htm"> Dostop do spletnih vsebin v tujini</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/telecommunication-services/index_sl.htm"> Telekomunikacijske storitve</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_sl.htm">Uporaba in dostop do interneta</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/data-protection-online-privacy/index_sl.htm">Varstvo podatkov in zasebnost na spletu</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/index_sl.htm">Finančni produkti in storitve<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/bank-accounts-eu/index_sl.htm">Bančni računi v EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/consumer-credits-and-loans/index_sl.htm">Potrošniški krediti in posojila</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/insurance-products/index_sl.htm">Zavarovalni produkti</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investment-products/index_sl.htm">Naložbeni produkti</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/mortgages/index_sl.htm">Hipotekarna stanovanjska posojila</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/payments-transfers-cheques/index_sl.htm">Plačila, nakazila, čeki</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investments-in-another-eu-country/index_sl.htm">Naložbe v drugi državi EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/index_sl.htm">Nepošteno ravnanje<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-commercial-practices/index_sl.htm">Nepoštene poslovne prakse</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-pricing/index_sl.htm">Nepošteno označevanje cen</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-contract-terms/index_sl.htm">Nepošteni pogodbeni pogoji</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/index_sl.htm">Oskrba z energijo<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/access-use-energy-services/index_sl.htm">Uporaba in dostop do energetskih storitev</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/contracts-energy-consumption/index_sl.htm">Pogodbe in poraba energije</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/complaints-dispute-resolution/index_sl.htm">Pritožbe in reševanje sporov</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/index_sl.htm">Reševanje potrošniških sporov<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_sl.htm">Neformalno reševanje sporov za potrošnike</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_sl.htm">Izvensodni postopki za potrošnike</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/formal-legal-actions/index_sl.htm">Uradni pravdni postopek za potrošnike</a></li> </ul> </li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/index_sl.htm">Poslovanje v Evropi<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/index_sl.htm"> Vodenje podjetja<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/developing-business/index_sl.htm">Razvoj podjetja<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/tourism/index_sl.htm">Poslovanje v turističnem sektorju</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/emas-registration/index_sl.htm">Registracija v sistemu EMAS</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/merging-businesses/index_sl.htm">Združitev podjetij</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/setting-up-european-company/index_sl.htm">Ustanovitev evropske družbe (SE)</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/free-flow-non-personal-data/index_sl.htm">Prosti pretok neosebnih podatkov</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/investments-other-eu-country/index_sl.htm">Razumevanje čezmejnih naložb v EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/digitalising/index_sl.htm"> Digitalizacija podjetja<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-business-website/index_sl.htm"> Vzpostavitev poslovne spletne strani</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/selling-online-third-party-platforms/index_sl.htm"> Spletna prodaja prek platform tretjih strank</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-online-shop/index_sl.htm"> Vzpostavitev spletne trgovine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/securing-website/index_sl.htm"> Zaščita spletnega mesta</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/deliveries-fulfilment-online-sales/index_sl.htm"> Dostave in izpolnitev naročil za spletne prodaje</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/customer-service-online-businesses/index_sl.htm"> Storitve za stranke pri spletnem poslovanju</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/promoting-business-online/index_sl.htm"> Promocija podjetja na spletu</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/index_sl.htm">Intelektualna lastnina<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/rights/index_sl.htm">Pravice intelektualne lastnine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/patents/index_sl.htm">Patenti</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-marks/index_sl.htm">Blagovne znamke</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/copyright/index_sl.htm">Avtorska pravica</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-secrets/index_sl.htm">Poslovne skrivnosti</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/design-protection/index_sl.htm">Zaščita modela</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/website-domains/index_sl.htm"> Spletne domene</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/database-protection/index_sl.htm">Zaščita podatkovnih zbirk</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/geographical-indications/index_sl.htm"> Geografske označbe</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/licensing-selling/index_sl.htm">Trženje intelektualne lastnine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/infringement/index_sl.htm">Kršitev pravic intelektualne lastnine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/start-ups/index_sl.htm">Zagonska podjetja<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/starting-business/index_sl.htm">Ustanovitev podjetja</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/erasmus-young-entrepreneurs/index_sl.htm">Erasmus za mlade podjetnike</a></li> </ul> </li> <li><a href="https://europa.eu/youreurope/business/running-business/eu-support-tools-sme/index_sl.htm">Orodja EU za podporo MSP</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/index_sl.htm">Obdavčenje<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/index_sl.htm"> Trošarine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/product-excise-duties/index_sl.htm">Trošarinski izdelki</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/paying-excise-duties/index_sl.htm"> Plačilo trošarine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/vat/index_sl.htm"> DDV<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-rules-rates/index_sl.htm">Pravila in stopnje DDV</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/charging-deducting-vat/index_sl.htm">Obračunavanje davka na dodano vrednost</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-exemptions/index_sl.htm">Oprostitev plačila DDV</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-refunds/index_sl.htm">Vračilo DDV: vložitev zahtevka na spletu</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/cross-border-vat/index_sl.htm">DDV pri čezmejnem poslovanju</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/check-vat-number-vies/index_sl.htm">Identifikacijska številka za DDV (sistem VIES)</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-digital-services-moss-scheme/index_sl.htm"> DDV za digitalne storitve (sistem mini VEM)</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/business-tax/index_sl.htm"> Obdavčitev poslovanja<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/company-tax-eu/index_sl.htm"> Davek od dohodkov pravnih oseb</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/taxes-parent-companies-subsidiaries/index_sl.htm"> Obdavčitev matičnih in odvisnih družb</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/index_sl.htm">Prodaja v EU<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/index_sl.htm"> Javna naročila<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/public-tendering-rules/index_sl.htm">Pravila javnega naročanja</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/search-bid-public-tender/index_sl.htm">Javna naročila in oddaja ponudb</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/request-review-public-procurement-procedure/index_sl.htm">Zahtevek za revizijo postopka oddaje javnega naročila</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/index_sl.htm"> Prodaja blaga in storitev<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/selling-products-eu/index_sl.htm">Prodaja izdelkov v EU</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/provide-services-abroad/index_sl.htm">Opravljanje storitev v tujini</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/ecommerce-distance-selling/index_sl.htm">E-trgovanje, prodaja na daljavo in prodaja zunaj poslovnih prostorov</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/package-travel/index_sl.htm"> Potovalni paketi in povezani potovalni aranžmaji</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/parcel-services/index_sl.htm"> Storitve dostave paketov</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/index_sl.htm"> Konkurenca med podjetji<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/competition-rules-eu/index_sl.htm">Pravila konkurence v EU</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/anti-competitive-behaviour/index_sl.htm"> Prijava protikonkurenčnega ravnanja</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/index_sl.htm">Človeški viri<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/index_sl.htm">Pogodbe o zaposlitvi<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/changes-staff-contract/index_sl.htm">Spremembe pogodb o zaposlitvi</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/employment-terms/index_sl.htm">Pogoji zaposlitve</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/fixed-term-work/index_sl.htm">Zaposlitev za določen čas</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/inform-consult-staff/index_sl.htm">Obveščanje zaposlenih in posvetovanje z njimi</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/part-time-work/index_sl.htm">Zaposlitev s krajšim delovnim časom</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/redundancies/index_sl.htm">Odpuščanje delavcev</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/teenage-workers/index_sl.htm">Mladoletni delavci</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/temporary-agency-work/index_sl.htm">Delo prek agencij za posredovanje dela</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/seasonal-workers-non-eu-countries/index_sl.htm">Sezonski delavci iz držav, ki niso članice EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/index_sl.htm">Delovni čas in dopust<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/working-hours/index_sl.htm">Delovni čas</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/leave-flexible-working/index_sl.htm">Dopust in prožna ureditev dela</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/index_sl.htm">Delavci v prometnem sektorju<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/civil-aviation-staff/index_sl.htm">Delavci v civilnem letalstvu</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/rail-staff/index_sl.htm">Železničarji</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/road-transportation-workers/index_sl.htm">Zaposlovanje delavcev v cestnem prevozu: čas vožnje in počitka</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/seafarers/index_sl.htm">Pomorščaki</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/inland-waterway-staff/index_sl.htm">Člani posadke v plovbi po celinskih vodah</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/index_sl.htm">Napoteni delavci<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/posting-staff-abroad/index_sl.htm">Napotitev delavcev v tujino</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/drivers/index_sl.htm">Napoteni vozniki</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/index_sl.htm">Socialna varnost in zdravje<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/paying-contributions/index_sl.htm">Plačevanje prispevkov za socialno varnost</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/work-safety/index_sl.htm">Zdravje in varnost pri delu</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/index_sl.htm"> Enako obravnavanje in kvalifikacije<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/equal-treatment/index_sl.htm">Enako obravnavanje zaposlenih</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/reasonable-accommodation/index_sl.htm">Razumna prilagoditev</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/recognition-qualifications/index_sl.htm">Priznavanje kvalifikacij</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/index_sl.htm">Zahteve glede izdelkov<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/standards/index_sl.htm">Standardi<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/standards/standards-in-europe/index_sl.htm">Standardi v Evropi</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/compliance/index_sl.htm">Skladnost proizvodov<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/identifying-product-requirements/index_sl.htm">Opredelitev zahtev za proizvode</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/conformity-assessment/index_sl.htm">Ugotavljanje skladnosti</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/technical-documentation-conformity/index_sl.htm">Tehnična dokumentacija in izjava EU o skladnosti</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/ecodesign/index_sl.htm">Zahteve za okoljsko primerno zasnovo</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/declaration-mutual-recognition/index_sl.htm">Izjava o vzajemnem priznavanju</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/index_sl.htm">Nalepke in oznake<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ce-marking/index_sl.htm">Oznaka CE</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/energy-labels/index_sl.htm">Energijska nalepka</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/weee-label/index_sl.htm">Oznaka OEEO (WEEE)</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/footwear-label/index_sl.htm"> Označevanje obutve</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/textile-label/index_sl.htm">Označevanje tekstila</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/emark/index_sl.htm">Oznaka „℮"</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ecolabel/index_sl.htm">Znak EU za okolje</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/index_sl.htm"> Kemikalije<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/registering-chemicals-reach/index_sl.htm">Registracija kemikalij v EU (uredba REACH)</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/classification-labelling-packaging/index_sl.htm">Razvrščanje, označevanje in pakiranje kemikalij</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/recycling-waste-management/index_sl.htm"> Recikliranje in ravnanje z odpadki<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/recycling-waste-management/weee-responsibilities/index_sl.htm">Odgovornosti za ravnanje z odpadki EEO</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/index_sl.htm">Označevanje živil<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/general-rules/index_sl.htm">Pravila za označevanje živil</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/nutrition-declaration/index_sl.htm">Označba hranilne vrednosti</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/supplements/index_sl.htm">Označevanje prehranskih dopolnil</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/additives/index_sl.htm">Aditivi za živila</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/health-nutrition-claims/index_sl.htm">Zdravstvene in prehranske trditve na živilih</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/index_sl.htm">Financiranje in evropska sredstva<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/accounting/index_sl.htm"> Računovodstvo<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/finance-funding/accounting/small-micro-businesses/index_sl.htm">Računovodstvo za mala in srednje velika ter mikro podjetja</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/index_sl.htm">Izvajanje in prejemanje plačil<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/cross-border-debt-recovery/index_sl.htm"> Čezmejna izterjava dolgov</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/electronic-cash-payments/index_sl.htm">Elektronska in gotovinska plačila</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/late-payment/index_sl.htm">Zamuda pri plačilu</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/einvoicing/index_sl.htm">Izdajanje elektronskih računov</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/getting-funding/index_sl.htm"> Kako do finančnih sredstev EU<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://youreurope.europa.eu/business/finance-funding/getting-funding/access-finance/sl">Dostop do financiranja</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/getting-funding/eu-funding-programmes/index_sl.htm">Programi financiranja EU</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/index_sl.htm">Delo s strankami<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/index_sl.htm"> Potrošniške pogodbe in garancije<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_sl.htm">Garancije za potrošnike</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/defective-products/index_sl.htm">Izdelki z napako</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-contracts/index_sl.htm">Pogodbe s potrošniki</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/index_sl.htm"> Reševanje sporov s strankami<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_sl.htm"> Alternativno/spletno reševanje sporov</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/european-small-claims-procedure/index_sl.htm"> Evropski postopek v sporih majhne vrednosti</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/index_sl.htm"> Varstvo podatkov<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/data-protection-gdpr/index_sl.htm"> Varstvo podatkov v okviru splošne uredbe o varstvu podatkov</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/online-privacy/index_sl.htm"> Zasebnost internetnih uporabnikov</a></li> </ul> </li> </ul> </li> </ul> </li> <li><a href="https://asf.youreurope.europa.eu/?lang=sl" target="_blank">Kontaktirajte službo za pomoč</a></li> <li><a href="https://fosmo.youreurope.europa.eu/?lang=sl" target="_blank">Prijavite oviro</a></li> </ul> </nav> <div id="ua-info-menu"> <div id="ua-toggle-btn" class="ye_boxbutton">Ukrajina<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></div> <div id="ua-toggle-content" class="ye_boxcontent container"> <ul class="ye_list" aria-labelledby="ua-toggle-btn"> <li class="ye_listbylang" lang="ua"> <div id="ua-titlelist_ua" class="ye_title">Допомога ЄС Україні</div> <ul class="ye_links"> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_uk">Інформація для людей з України, що шукають порятунку від війни в Україні</a></li> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_uk#ref-%D1%8F%D0%BA-%D0%B2%D0%B8-%D0%BC%D0%BE%D0%B6%D0%B5%D1%82%D0%B5-%D0%B4%D0%BE%D0%BF%D0%BE%D0%BC%D0%BE%D0%B3%D1%82%D0%B8">Як Ви можете допомогти</a></li> <li><a hreflang="ua" target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Iнформація для бізнесу</a></li> </ul> </li> <li class="ye_listbylang"> <div id="ua-titlelist_or" class="ye_title">Pomoč EU Ukrajini</div> <ul class="ye_links"> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_sl">Informacije za osebe, ki bežijo pred vojno v Ukrajini</a></li> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_sl#kako-lahko-pomagate">Kako lahko pomagate</a></li> <li><a target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Informacije za podjetja</a></li> </ul> </li> </ul> </div> </div> </div> </section> </header> <div id="page-header"> <nav class="container"> <ol id="ye-breadcrumb"> <li><a href="https://europa.eu/youreurope/index_sl.htm" lang="en">Your Europe</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li class="ellipsis"><button aria-label="Klikni za razširitev" title="Klikni za razširitev">…</button><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="/youreurope/citizens/index_sl.htm">Državljani</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/index_sl.htm">Potrošniki</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/index_sl.htm">Nakupovanje</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li>Garancije in vračila</li> </ol> </nav> </div> <main id="main-content" class="container"> <h1>Garancije in vračila</h1> <div class="row"> <aside> <nav id="in-page-nav"> <div id="in-page-nav-title">Na tej strani</div> </nav> </aside> <div class="col"> <div id="main-article"> <h3> Zakonsko jamstvo </h3> <p> Če ima izdelek, ki ste ga kupili, napako ali po videzu oziroma načinu delovanja ne ustreza oglaševanemu, ga mora prodajalec v skladu s pravili EU <strong>popraviti ali zamenjati brezplačno</strong>. <strong>Če to ni mogoče</strong> ali če prodajalec tega ne more opraviti v razumnem času in brez znatnih nevšečnosti, ste upravičeni do <strong>celotnega ali delnega povračila</strong>. Vedno pa lahko uveljavljate <strong>minimalno dveletno garancijo</strong> od dneva, ko prejmete blago. Nacionalni predpisi pa lahko zagotavljajo še dodatno varstvo. </p> <p> Dveletna garancija začne veljati, <strong>ko kupec prejme blago</strong>. </p> <p> Če se napaka pojavi v enem letu od dobave, <strong>vam ni treba dokazati, da je obstajala v času dostave</strong>. Domneva se, da je obstajala, razen če lahko prodajalec dokaže nasprotno. V nekaterih državah EU to obdobje za „obrnjeno dokazno breme“ traja 2 leti. </p> <p> To pa ne velja za <strong>blago, ki ga kupimo od fizičnih oseb</strong>. </p> <h3> Tržne garancije </h3> <p> Prodajalec ali proizvajalec pogosto ponudi tudi <strong>dodatno tržno garancijo</strong>, (t. i. <strong>jamstvo</strong>). Ta garancija pomeni dodatno varstvo, <strong>nikoli pa ne odpravi ali skrajša vaših pravic do minimalne dveletne garancije</strong>. Pogoji morajo biti jasno določeni v izjavi o tržni garanciji, če pa so manj ugodni od pogojev, ki jih je oglaševal prodajalec, se uporabljajo tisti, ki so ugodnejši. </p> <div class="example"> <h4> Praktični primer </h4> <p> Karla je kupila sušilnik za lase s šestmesečno tržno garancijo. Ko se je sušilnik po osmih mesecih pokvaril, ga je odnesla nazaj v trgovino. Prodajalec ji je zatrjeval, da ni upravičena do vračila, ker je garancija že potekla. Karla ga je opozorila, da ima v skladu z zakonodajo EU o varstvu potrošnikov pravico do dveletne brezplačne garancije in da je 6-mesečna garancija prodajalca vsebovala le dodatne storitve. Prodajalec je sušilnik za lase zamenjal z novim. </p> </div> <div class="example"> <h4> Praktični primer </h4> <p> Sabine, ki živi v Belgiji, je v spletni trgovini v Nemčiji kupila pametni telefon. Prenesla je aplikacijo za štetje korakov, ki pa ni pravilno delovala, zato je trgovino prosila, naj jo popravijo. Trgovina ni bila odgovorna, ker je prodajna pogodba veljala le za pametni telefon. V trgovini si Sabine svetovali, naj se obrne na prodajalca aplikacije. </p> </div> <div class="example"> <h4> Praktični primer </h4> <p> Johan je kupil pametni televizor, vendar dva meseca pozneje ene od predhodno nameščenih aplikacij ni bilo več mogoče odpreti. Obrnil se je na prodajalca, ki mu je moral zagotoviti potrebno posodobitev programske opreme. </p> </div> <h3> Rabljeno blago </h3> <p> <strong>Minimalni dveletni garancijski rok</strong> velja tudi za rabljene izdelke, ki jih kupite od <strong>poklicnega</strong> trgovca (prodajalca). V nekaterih državah EU se prodajalec in kupec lahko dogovorita o garancijskem roku, krajšem od dveh let. Vendar rok ne sme biti krajši od enega leta. Kupec mora biti o tem ob nakupu jasno obveščen. </p> <h3> Digitalne vsebine in digitalne storitve </h3> <p> Zakonsko jamstvo velja tudi za nakup digitalnih vsebin in digitalnih storitev, kot so videoposnetki, glasba, mobilne aplikacije, videoigre ali naročnine na spletne novice ali shranjevanje v oblaku. </p> <p> Ti predpisi <strong>se uporabljajo tudi, kadar za digitalne vsebine ali storitve ne plačate z denarjem</strong>, temveč ste privolili v posredovanje svojih osebnih podatkov, s katerimi ponudnik storitev ustvarja prihodke, npr. s spletnim ciljno usmerjenim oglaševanjem. </p> <p> <strong>Vedno pa lahko uveljavljate minimalno dveletno garancijo</strong>, če se izkaže, da je digitalna vsebina ali storitev okvarjena, ne ustreza oglaševani ali ne deluje, kot ste pričakovali. Če ponudnik vsebine ali storitve ne more popraviti v razumnem času, brezplačno in brez znatne nevšečnosti, lahko zahtevate znižanje cene ali prekinete pogodbo. </p> <p> Če se predmet enkratnega nakupa pokvari v prvem letu, se domneva, da je bil okvarjen že ob nakupu, razen če lahko dobavitelj dokaže nasprotno. Reklamacija pa je možna v obdobju vsaj dveh let. </p> <h3> Neprekinjena dobava </h3> <p> V primeru neprekinjene dobave, kot so storitve shranjevanja v oblaku, je dobavitelj odgovoren za vsako napako, ki se pokaže v času dobave digitalnih vsebin ali storitev (kot je določeno v pogodbi). Za digitalne vsebine ali storitve, ki se zagotavljajo neprekinjeno, se domneva, da je napaka obstajala v celotnem obdobju. </p> <p> Ponudnik vam mora dati <strong>jasna navodila o tem, kako namestiti</strong> digitalne vsebine ali storitve, in <strong>tehnične zahteve, ki so potrebne</strong> za njihovo upravljanje. </p> <p> Ponudnik mora tudi zagotoviti <strong>potrebne posodobitve</strong>. Za digitalne vsebine ali storitve, ki se zagotavljajo neprekinjeno, je treba posodobitve zagotavljati v celotnem obdobju, kot je določeno v pogodbi. </p> <h3> Vaši podatki v zameno za vsebino ali storitev </h3> <p> Če ste ponudniku dali svoje <strong>osebne podatke v zameno za digitalno vsebino ali storitev</strong>, vendar ne deluje, kot je bilo oglaševano, imate pravico do odstopa od pogodbe, tudi če je napaka manjša. Ponudnik mora <strong>po prekinitvi pogodbe prenehati uporabljati vaše podatke</strong> in vam ponuditi vračilo vseh vsebin, ki ste jih ustvarili (če vam na primer platforma družbenih medijev, kot je Facebook, omogoča račun v zameno za vaše osebne podatke ter fotografije, videoposnetke in objave, jih mora prenehati uporabljati, takoj ko prekinete pogodbo). </p> <div class="example"> <h4> Praktični primer </h4> <p> Adam je plačal za prenos filma na svoj pametni TV, vendar je bila kakovost zvoka slaba, čeprav se je prej prepričal, da njegov televizor izpolnjuje tehnične zahteve. Obrnil se je na dobavitelja, ki ga je obvestil, da te slabe kakovosti ni mogoče popraviti. Ker je bil film že prenesen, Adam ni bil upravičen do povračila. </p> </div> <div class="example"> <h4> Praktični primer </h4> <p> Alex je na tablični računalnik prenesel aplikacijo za pretakanje glasbe. Šest mesecev pozneje je prejel elektronsko sporočilo, v katerem je pisalo, da bo potrebna nadgradnja zaradi vse večjega števila uporabnikov. Obstoječe stranke so lahko v skladu s pogodbenimi pogoji prejele brezplačno nadgradnjo, čeprav dobavitelju tega ni bilo treba storiti.<br> Vendar se je hitrost pretakanja po nadgradnji znatno upočasnila. Alex se je odločil za prekinitev pogodbe in vračilo denarja. To je mogoče do 30 dni po posodobitvi. </p> </div> <h3> pravica do odstopa od pogodbe: 14-dnevno obdobje za razmislek </h3> <p> Pri nakupu blaga ali storitve na spletu, po telefonu ali od trgovskega zastopnika na domu (s pravnega vidika „pogodba, sklenjena na daljavo“ ali „pogodba, sklenjena zunaj poslovnih prostorov“), imate pravico do odstopa od pogodbe. To pomeni, da lahko pogodbo prekličete v <strong>14 dneh brez</strong> navedbe <strong>razloga</strong> („obdobje za razmislek“). Za blago to pomeni 14 dni od datuma dobave, za storitve pa 14 dni od datuma sklenitve pogodbe. Če rok za razmislek poteče na dela prosti dan, se podaljša do naslednjega delovnega dne.<br> <a title="nekatere države EU" href="https://commission.europa.eu/law/law-topic/consumer-protection-law/consumer-contract-law/consumer-rights-directive/regulatory-choices-under-article-29-crd_en?prefLang=sl" data-linkid="ffbb2cfc-2d83-4269-bbe9-2d56fc8ea5a1">Nekatere države EU</a> dajo na voljo 30 dni za odpoved pogodbe, sklenjene med nenaročeno prodajo na domu ali v okviru izleta z namenom prodaje blaga. </p> <h4> Izjeme </h4> <p> Opozorilo – <strong>14-dnevno obdobje za razmislek ne velja za</strong> </p> <ul> <li> letalske in železniške vozovnice, koncertne vstopnice, rezervacija hotelskih sob ali avtomobila, gostinske storitve za določen datum, </li> <li> hitro pokvarljivo blago, denimo živila in pijače s kratkim rokom uporabe, </li> <li> blago, izdelano po naročilu (npr. po meri narejena obleka), </li> <li> blago ali storitve, katerih cene na svetovnih trgih nihajo, npr. kurilno olje, </li> <li> v celoti opravljene storitve, kot je čiščenje terase, če <strong>ste se izrecno strinjali</strong>, da boste zaradi takojšnjega začetka izvajanja storitve izgubili pravico do odstopa, </li> <li> zapečatene avdio ali videoposnetke ali računalniško programsko opremo, npr. DVD-je, pri katerih ste odlepili varnostni pečat, </li> <li> spletne digitalne vsebine, kot so glasba ali filmi, če se je prenos ali pretakanje že začelo in če <strong>ste izrecno sprejeli</strong> pogoje, ki določajo, da z začetkom prenosa ali pretakanja izgubite pravico do odstopa od naročila, </li> <li> nujna popravila in vzdrževalna dela – če ste denimo za nujno popravilo prhe poklicali vodovodarja. </li> </ul> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Opozorilo</h4> V <a title="nekatere države EU" href="https://commission.europa.eu/law/law-topic/consumer-protection-law/consumer-contract-law/consumer-rights-directive/regulatory-choices-under-article-29-crd_en?prefLang=sl" data-linkid="ffbb2cfc-2d83-4269-bbe9-2d56fc8ea5a1">nekaterih državah EU</a> imate pravico do odstopa od pogodbe za nekatere od teh izdelkov in storitev, če so kupljeni med nenaročeno prodajo na domu ali v okviru izleta z namenom prodaje blaga. </div> </div> <p> Pravica do odstopa od pogodbe ne velja za <strong>blago, ki ga kupite od fizične osebe</strong>. Zato bodite pri nakupovanju na spletnih tržnicah posebej pozorni na status prodajalca (poklicni trgovec ali fizična oseba). </p> <h3> Kje poiskati pomoč </h3> <p> Če vas zanima, kakšne pravice imate po nacionalnem pravu države, v kateri ste kupili izdelek, preverite njene predpise o zakonskih in tržnih garancijah: </p>  <div class="accordion"> <h3 class="toggle countries" role="button" tabindex="0" aria-expanded="false"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#location"></use></svg><span><span>Izberite državo</span></span><svg focusable="false" aria-label="Odpri"> <title>Odpri</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#plus"></use></svg><svg focusable="false" aria-label="Končano"> <title>Končano</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#minus"></use></svg></h3> <div class="toggle-content countries"> <ul> <li><a 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primer, uporabite naše <a title="orodje o pravicah potrošnikov" href="https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_sl.htm" data-linkid="0c818fe7-6cdf-454a-8ca2-065aeb55d748">orodje o pravicah potrošnikov</a>, ki vam bo pomagalo pri uveljavljanju vaših pravic pri nakupih v EU. </p> </div> <div class="article-related ye-faqs"> <h2>Pogosta vprašanja</h2> <ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_sl.htm">Pogosta vprašanja - Garancije in vračila</a></li> </ul> </div> <div class="article-related eu-legislation"> <h2>Zakonodaja EU</h2> <ul> <li><a href="https://eur-lex.europa.eu/legal-content/SL/TXT/?uri=CELEX:52021XC1229(04)" data-linkid="d1efd79b-3323-4d89-b23b-f89f1345fa5c" title="Smernice za razlago in uporabo direktive EU o pravicah potrošnikov">Smernice za razlago in uporabo direktive EU o pravicah <span class="label-end"><span>potrošnikov</span><svg focusable="false" aria-label="Odpri na zunanji povezavi"> <title>Odpri na zunanji povezavi</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a></li> <li><a href="https://eur-lex.europa.eu/legal-content/SL/TXT/?uri=CELEX:32011L0083&qid=1403274218893" data-linkid="0afd51b4-d2ac-46b8-a561-1e8c3a055d03" title="Direktiva EU o pravicah potrošnikov">Direktiva EU o pravicah <span class="label-end"><span>potrošnikov</span><svg focusable="false" aria-label="Odpri na zunanji povezavi"> <title>Odpri na zunanji povezavi</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#external"></use></svg></span></a></li> </ul> </div>  <div class="article-related"> <h2>Potrebujete pomoč podporne službe?</h2> <p>Obrnite se na specializirane službe za pomoč</p><button id="advice-button" class="standard arrow toggle">Pomoč in svetovanje<span><svg focusable="false" aria-hidden="true"> <use 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