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Pricing </div> </div> </div> </div> </div> </div> </span> </a> </li> <li class="menu-list__list-item"> <a class="menu-list__item-link" href="#Customer-stories" role="link" data-bi-ecn="Customer stories" data-bi-tags="{"BiLinkName":"customerstories"}" tabindex="0" data-bi-bhvr="0" data-bi-cn="Customer stories" data-bi-compnm="Secondary Sticky Nav" data-oc="oce40b" data-bi-ct="Tab Nav" id="nt:unstructured-oce40b" data-bi-sn="4" aria-label="Customer stories"> <div class="indicator indicator--shape-pill"></div> <span class="menu-list__list-item-text"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Customer stories"> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Customer stories </div> </div> </div> </div> </div> </div> </span> </a> </li> <li class="menu-list__list-item"> <a class="menu-list__item-link" href="#Resources" role="link" data-bi-ecn="Resources" data-bi-tags="{"BiLinkName":"resources"}" tabindex="0" data-bi-bhvr="0" data-bi-cn="Resources" data-bi-compnm="Secondary Sticky Nav" data-oc="oc2fef" data-bi-ct="Tab Nav" id="nt:unstructured-oc2fef" data-bi-sn="5" aria-label="Resources"> <div class="indicator indicator--shape-pill"></div> <span class="menu-list__list-item-text"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Resources"> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Resources </div> </div> </div> </div> </div> </div> </span> </a> </li> <li class="menu-list__list-item"> <a class="menu-list__item-link" href="#Next-steps" role="link" data-bi-ecn="Next steps" data-bi-tags="{"BiLinkName":"nextsteps"}" tabindex="0" data-bi-bhvr="0" data-bi-cn="Next steps" data-bi-compnm="Secondary Sticky Nav" data-oc="oc1812" data-bi-ct="Tab Nav" id="nt:unstructured-oc1812" data-bi-sn="6" aria-label="Next steps"> <div class="indicator indicator--shape-pill"></div> <span class="menu-list__list-item-text"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Next steps"> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Next steps </div> </div> </div> </div> </div> </div> </span> </a> </li> </ul> </div> <div class="slider__arrows"> <button type="button" class="slider__arrow-prev" tabindex="-1" aria-hidden="true"></button> <div class="slider__arrow-prev slider__arrow-prev-bg"></div> <button type="button" class="slider__arrow-next" tabindex="-1" aria-hidden="true"></button> <div class="slider__arrow-next slider__arrow-next-bg"></div> </div> </div> <div class="divider-component ocr-divider--orientation-vertical ocr-divider--size-s ocr-divider" data-component-id="596e5fa739d15607c6adc6715f1e064e"> <hr/> </div> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group button-group--stacked"> <a class="btn btn--sm " data-oc-chat data-bi-ecn="Chat now" role="button" data-bi-tags="{"BiLinkName":"chatnow01"}" tabindex="0" data-bi-bhvr="180" data-bi-cn="Chat now" data-bi-compnm="Secondary Sticky Nav" target="_self" data-oc="oce7bd" id="action-oce7bd" data-bi-sn="1" aria-label="Chat now - Live chat with our customer support team." data-isenvauthor="false"> <span class="btn__text">Chat now</span> </a> </div> </div> </div> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--sm " data-oc-chat data-bi-ecn="Chat now" role="button" data-bi-tags="{"BiLinkName":"chatnow01"}" tabindex="0" data-bi-bhvr="180" data-bi-cn="Chat now" data-bi-compnm="Secondary Sticky Nav" target="_self" data-oc="oce7bd" id="action-oce7bd" data-bi-sn="1" aria-label="Chat now - Live chat with our customer support team." data-isenvauthor="false"> <span class="btn__text">Chat now</span> </a> </div> </nav> <div class="indicator indicator--horizontal"></div> </div> </div> <div class="scrollspy-container"> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master section-master--breadth-none"> <div class="container" data-oc="oc6d02" id="section-master-oc6d02"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading"> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master theme-day section-master--breadth-none section-master--density-compact section-master--bg-image section-master--bg-image-fit-cover section-master--layout-slot-horizontal-alignment-right"> <div class="section-master__image "> <div class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Overview-BG-1600x812px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=4000&hei=2030&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="oc5f38" id="Overview"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--size-s animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> OVERVIEW </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Transform your contact center with Copilot</h2> "> <div data-oc-token-text> <h2>Transform your contact center with Copilot</h2> </div> </div> <div class=" block-heading__paragraph"> <div data-oc-token-text> Reimagine the service experience and maximize efficiency across every engagement channel. </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="tabs-pill-bar" class="tabs-pill-bar tabs" data-component-id="a6ec002c9fc08e6eb70ef3ac2ba79ac3"> <div class="cmp-tabs d-contents" data-cmp-is="tabs"> <div class="pill-bar no-gutters "> <div id="pill-bar_tabs-pill-bar-ocb9d4" data-mount="tab-slider" class="col"> <div class="tab-overflow"> <div class="tab-window"> <div class="tab-group" role="tablist"> <button id="tabs-pill-bar-ocb9d4_tab0-tab" data-cmp-hook-tabs="tab" class="pill-bar__item active" href="#tabs-pill-bar-ocb9d4_tab0" role="tab" data-mount="ocr-tabs" aria-label="Deliver self-service" aria-controls="tabs-pill-bar-ocb9d4_tab0" aria-selected="true" aria-disabled="" tabindex="0" data-bi-an="Tab_1_Deliver self-service" data-bi-ecn="Deliver self-service" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Pill Nav" data-bi-hn="Transform your contact center with Copilot" data-bi-cn="Deliver self-service" data-bi-compnm="Accordion - Filtered" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <span class="pill-bar__item__label">Deliver self-service</span> </button> <button id="tabs-pill-bar-ocb9d4_tab1-tab" data-cmp-hook-tabs="tab" class="pill-bar__item " href="#tabs-pill-bar-ocb9d4_tab1" role="tab" data-mount="ocr-tabs" aria-label="Fuel service rep productivity" aria-controls="tabs-pill-bar-ocb9d4_tab1" aria-selected="false" aria-disabled="" tabindex="-1" data-bi-an="Tab_2_Fuel service rep productivity" data-bi-ecn="Fuel service rep productivity" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Pill Nav" data-bi-hn="Transform your contact center with Copilot" data-bi-cn="Fuel service rep productivity" data-bi-compnm="Accordion - Filtered" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <span class="pill-bar__item__label">Fuel service rep productivity</span> </button> <button id="tabs-pill-bar-ocb9d4_tab2-tab" data-cmp-hook-tabs="tab" class="pill-bar__item " href="#tabs-pill-bar-ocb9d4_tab2" role="tab" data-mount="ocr-tabs" aria-label="Increase efficiency" aria-controls="tabs-pill-bar-ocb9d4_tab2" aria-selected="false" aria-disabled="" tabindex="-1" data-bi-an="Tab_3_Increase efficiency" data-bi-ecn="Increase efficiency" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Pill Nav" data-bi-hn="Transform your contact center with Copilot" data-bi-cn="Increase efficiency" data-bi-compnm="Accordion - Filtered" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <span class="pill-bar__item__label">Increase efficiency</span> </button> </div> </div> </div> <div class="tab-arrows"> <button type="button" class="arrow-prev" tabindex="-1" aria-hidden="true" data-width="40" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Nav Left" data-bi-hn="Transform your contact center with Copilot" data-bi-cn="Previous" data-bi-compnm="Accordion - Filtered" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <span class="sr-only">Previous</span> </button> <div class="arrow-prev pill-bar__arrow-prev-bg"></div> <button type="button" class="arrow-next" tabindex="-1" aria-hidden="true" data-width="40" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Nav Right" data-bi-hn="Transform your contact center with Copilot" data-bi-cn="Next" data-bi-compnm="Accordion - Filtered" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <span class="sr-only">Next</span> </button> <div class="arrow-next pill-bar__arrow-next-bg"></div> </div> </div> </div> <div class="row"> <div class="col"> <div class="tab-panel-group"> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab0" class="tab-panel fade show active" role="tabpanel" aria-labelledby="_tab0-tab" tabindex="0tabs-pill-bar-ocb9d4"> <div><div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion animation animation--effect-2-scroll"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc787b"> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1690872940042" aria-expanded="true" data-mount="ocr-collapse" data-bi-an="Tab_1_Deliver self-service" data-bi-ecn="Engage customers in any channel" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Collapse" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Engage customers in any channel" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Engage customers in any channel </div> </h3> </button> </div> <div class="collapse show" id="accordion-oc787b-item_1690872940042" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Connect via voice, SMS, web, mobile, email, and social channels, while personalizing interactions using CRM data. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1.1-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Woman smiling on phone in center of infographic with icons for phone, chat, email, and internet." loading="lazy" data-oc="oc85cb" id="image-oc85cb"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1690872945851" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_1_Deliver self-service" data-bi-ecn="Enhance digital self-service" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Enhance digital self-service" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Enhance digital self-service </div> </h3> </button> </div> <div class="collapse " id="accordion-oc787b-item_1690872945851" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1.2-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="E-commerce chat window showing a user and virtual assistant discussing order tracking and expedited shipping." loading="lazy" data-oc="oc9d84" id="image-oc9d84"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1690872952598" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_1_Deliver self-service" data-bi-ecn="Elevate voice self-service" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Elevate voice self-service" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Elevate voice self-service </div> </h3> </button> </div> <div class="collapse " id="accordion-oc787b-item_1690872952598" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Provide a modern conversational IVR that recognizes caller intent and complex instructions, powered by Nuance. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1.3-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Phone screen showing a call with Northwind Traders discussing order expediting with a customer service representative's image" loading="lazy" data-oc="ocf9f1" id="image-ocf9f1"/> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> <script src="/etc.clientlibs/onecloud/components/content/reimagine/atomic/accordion/v2/accordion/clientlibs/site.min.ACSHASH106a6a519dad38a935c4d5aa2786d6fb.js"></script> </div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab1" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab1-tab" tabindex="1tabs-pill-bar-ocb9d4" hidden> <div><div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc89da"> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874443320" aria-expanded="true" data-mount="ocr-collapse" data-bi-an="Tab_2_Fuel service rep productivity" data-bi-ecn="Connect with the right service representative" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Collapse" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Connect with the right service representative" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Connect with the right service representative </div> </h3> </button> </div> <div class="collapse show" id="accordion-oc89da-item_1690874443320" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Improve resolution rates with intelligent, unified routing that assigns requests in any channel to the best-suited service representative. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.1-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Diagram showing intelligent unified routing for various communication channels " loading="lazy" data-oc="ocb38c" id="image-ocb38c"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874449333" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_2_Fuel service rep productivity" data-bi-ecn="Work smarter with Copilot" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Work smarter with Copilot" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Work smarter with Copilot </div> </h3> </button> </div> <div class="collapse " id="accordion-oc89da-item_1690874449333" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Boost service representative productivity with suggested responses, conversation summaries, and a universal knowledge chat interface. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.2-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A customer service dashboard with a conversation summary. A Copilot AI chat window is open on the right side of the screen." loading="lazy" data-oc="oc7577" id="image-oc7577"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874456393" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_2_Fuel service rep productivity" data-bi-ecn="Get a 360-degree view of customers" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Get a 360-degree view of customers" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Get a 360-degree view of customers </div> </h3> </button> </div> <div class="collapse " id="accordion-oc89da-item_1690874456393" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Empower service representatives with a holistic view of each customer, including sentiment analysis, interaction history, topics, and CRM case data. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.3-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A CRM interface displays customer details for Diane Prescott, including contact information and interaction timeline." loading="lazy" data-oc="ocdfe3" id="image-ocdfe3"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874466899" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_2_Fuel service rep productivity" data-bi-ecn="Equip supervisors to assist" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Equip supervisors to assist" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Equip supervisors to assist </div> </h3> </button> </div> <div class="collapse " id="accordion-oc89da-item_1690874466899" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Give supervisors visibility into ongoing sessions, performance metrics, and tools to provide support when needed. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.4-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Dynamics 365 Contact Center showing ongoing conversations and buttons: Monitor, Assign, Transfer, and Force Close" loading="lazy" data-oc="oc4550" id="image-oc4550"/> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab2" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab2-tab" tabindex="2tabs-pill-bar-ocb9d4" hidden> <div><div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc302c"> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875730204" aria-expanded="true" data-mount="ocr-collapse" data-bi-an="Tab_3_Increase efficiency" data-bi-ecn="Gain a unified view of operations" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Collapse" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Gain a unified view of operations" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Gain a unified view of operations </div> </h3> </button> </div> <div class="collapse show" id="accordion-oc302c-item_1690875730204" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Visualize key support metrics and detect emerging trends with real-time dashboards, historical reporting, and Copilot analytics. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.1-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt=" contact center dashboard showing various performance metrics with graphical representations." loading="lazy" data-oc="ocb7e6" id="image-ocb7e6"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875737053" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_3_Increase efficiency" data-bi-ecn="Optimize workforce management" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Optimize workforce management" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Optimize workforce management </div> </h3> </button> </div> <div class="collapse " id="accordion-oc302c-item_1690875737053" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Review service representative skills, capacity, and allocation in near-real time. Connect with existing workforce management (WFM) solutions. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.2-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Screenshot of a shift plan in Dynamics 365 Contact Center." loading="lazy" data-oc="oc272d" id="image-oc272d"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875740772" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_3_Increase efficiency" data-bi-ecn="Unlock the power of your data" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Unlock the power of your data" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Unlock the power of your data </div> </h3> </button> </div> <div class="collapse " id="accordion-oc302c-item_1690875740772" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Reduce data silos and work from a single source of truth for all interactions across the contact center with Microsoft Dataverse. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.3-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Diagram illustrating Dynamics 365 Contact Center, featuring three main components: Self-service, Agent assist, and Operations" loading="lazy" data-oc="oc6e9c" id="image-oc6e9c"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875744498" aria-expanded="false" data-mount="ocr-collapse" data-bi-an="Tab_3_Increase efficiency" data-bi-ecn="Connect Copilot to your data" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Connect Copilot to your data" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Connect Copilot to your data </div> </h3> </button> </div> <div class="collapse " id="accordion-oc302c-item_1690875744498" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Connect Copilot to your existing data and business applications to unlock new levels of automation and intelligence. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.4-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="software interface displaying a popup window titled "Add a connector action with several connector options" loading="lazy" data-oc="oc4cdb" id="image-oc4cdb"/> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> <a class="btn btn-link sr-only-focusable" aria-label="Back to tabs" data-focus="back-to-tabs">Back to tabs</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master theme-night"> <div class="section-master__image "> <div class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/371970-bg-Banner?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=750&qlt=100&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="oc4388" id="section-master-oc4388"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading"> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="fifty-fifty" data-component-id="9d34ed45d95dbd3fef3ebe4898dc306a" class="fifty-fifty fifty-fifty--layout-reverse animation animation--effect-2-scroll"> <div class="layout layout--cols-2 fifty-fifty__layout" data-oc="oc66e9" id="fifty-fifty-oc66e9"> <div class="layout__col"> <div class="fifty-fifty__block-heading"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--size-m"> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Transform service with autonomous agents ready for work</h2> "> <div data-oc-token-text> <h2><span class="d-block h1">Transform service with autonomous agents ready for work</span></h2> </div> </div> <div class=" block-heading__paragraph"> <div data-oc-token-text> Explore agents that autonomously learn to address new and emerging issues via self-service, improve the quality of issue resolution, and drive time and cost savings. </div> </div> <div class="block-heading__button-group"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn " data-bi-ecn="Read the blog" data-bi-ehn="Transform service with autonomous agents ready for work" data-bi-tags="{"BiLinkName":"readtheblog"}" tabindex="0" 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src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customerintent_tbmnl_en-us?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=468&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc93a5" id="image-oc93a5"/> </div> <div class="media__slot"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="btn btn--icon btn--icon-only theme-day" data-target="#modal-2" data-bi-ecn="Watch video" role="button" data-bi-ehn="Transform service with autonomous agents ready for work" data-bi-tags="{"BiLinkName":"watchvideo2"}" tabindex="0" data-bi-hn="Transform service with autonomous agents ready for work" data-bi-bhvr="240" data-bi-cn="Watch video" data-bi-compnm="Fifty Fifty" target="_self" data-oc="oc1193" data-bi-ct="Component Button" id="action-oc1193" href="#modal-2" data-bi-sn="1" aria-label="Watch video on case management agent poster" data-isenvauthor="false"> <div ocr-component-name="icon" 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<div class="modal-col d-flex justify-content-center"> <div class="modal-content justify-content-center my-l w-100"> <div class="modal-body theme-day"> <div class="parsys"> <div class="cascade-media-player" data-component-id="d61b66016a6d9ab7d4619e3866ac611a"> <div> <script type="module" src="https://www.microsoft.com/videoplayer/ump.mjs"></script> <link rel="stylesheet" href="/etc.clientlibs/microsoft/components/content/inline-video/v2/cascade-media-player/clientlibs/site.min.ACSHASH131d95cf2ec0e511b73b264fa0c84059.css" type="text/css"> <div class="ump-container ump-inherit"> <universal-media-player 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</div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master theme-day bg--neutral-fade"> <div class="container" data-oc="oc9af1" id="Key-benefits"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> KEY BENEFITS </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>The Microsoft difference</h2> "> <div data-oc-token-text> <h2>The Microsoft difference</h2> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="features-grid" data-component-id="7a3a21914df35b50158949dc5fd595b0" class="features-grid layout"> <div class="layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs block-feature--stat animation animation--effect-3-scroll"> <div class="block-feature__badge"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge badge--size-s theme-day"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/01-Key-Benefits-24x24px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=32&hei=32&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy" data-oc="occda8" id="image-occda8"/> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Comprehensive vision for service</span></h3> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Microsoft offers comprehensive, composable solutions for service including cloud contact center, CRM, and generative AI. </div> </div> </div> </div> </div> <div class="layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs block-feature--stat animation animation--effect-3-scroll"> <div class="block-feature__badge"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge badge--size-s theme-day"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/02-Key-Benefits-24x24px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=32&hei=32&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy" data-oc="oc33b7" id="image-oc33b7"/> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Infused with enterprise-grade generative AI</span></h3> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Our contact center integrates Copilot across the service journey, from self-service to service representative interactions, wrap-ups, and reporting. </div> </div> </div> </div> </div> <div class="layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs block-feature--stat animation animation--effect-3-scroll"> <div class="block-feature__badge"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge badge--size-s theme-day"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/03-Key-Benefits-24x24px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=32&hei=32&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy" data-oc="oce746" id="image-oce746"/> </div> 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src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Pricing-BG-1600x796px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1000&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="ocd9e7" id="Pricing"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--alignment-centered block-heading--size-m animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> PRICING </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Dynamics 365 Contact Center pricing</h2> "> <div data-oc-token-text> <h2>Dynamics 365 Contact Center pricing</h2> </div> </div> <div class="block-heading__button-group"> <div 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data-component-id="216141b816281ca36b9f62de1b6844b8"> <div class="sku-cards layout layout--cols-2"> <div class="sku-cards__card layout__col"> <div ocr-component-name="card-plan-detail" data-component-id="28e00fa935851163f2133f46ebdaa86b" class="card-plan-detail card-plan-detail--product card-plan-detail--vertical card-plan-detail--grid-card card-plan-detail--blocklist-base-title"> <div class="layout__col card-plan-detail__sku"> <div ocr-component-name="sku" data-component-id="29d382aad0139a094d341ff4dd652cd5" data-ocr-pricing-component="sku" class="sku"> <div class="sku" data-oc-market-selector data-ocr-product="product main Success" data-ocr-skurequest="a0c4p0_pidcfq7ttc0tdlc_skuid0006_r2p1" data-ocr-pricing-section="render"> <div class="sku__title" data-ocr-pricing-render="title"> <h3 class="oc-product-title">Dynamics 365 Contact Center</h3> </div> <div class="sku__paragraph"> <div data-oc-token-text> Transform customer engagement across digital and voice channels with an all-in-one 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data-ocr-pricing-content="unavailable"> This product is not available in your market. </div> </template> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-product-pricing-templates/sku.min.ACSHASH305e80cb22d0f14e474c408c181cb792.js"></script> </div> </div> </div> </div> <div class="sku-cards__card layout__col"> <div ocr-component-name="card-plan-detail" data-component-id="28e00fa935851163f2133f46ebdaa86b" class="card-plan-detail card-plan-detail--product card-plan-detail--vertical card-plan-detail--grid-card card-plan-detail--blocklist-base-title"> <div class="layout__col card-plan-detail__sku"> <div ocr-component-name="sku" data-component-id="29d382aad0139a094d341ff4dd652cd5" data-ocr-pricing-component="sku" class="sku"> <div class="sku" data-oc-market-selector data-ocr-product="product main Success" data-ocr-skurequest="a0c4p0_pidcfq7ttc0tdkx_skuid0005_r2p1" data-ocr-pricing-section="render"> <div class="sku__title" data-ocr-pricing-render="title"> <h3 class="oc-product-title">Dynamics 365 Customer Service Premium</h3> </div> <div class="sku__paragraph"> <div data-oc-token-text> Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI. </div> </div> <div class="sku__pricing" data-ocr-pricing-render="pricing" aria-hidden="false"> <div class="sku__pricing-current"> <span class="oc-displayListPrice">$195.00</span> </div> </div> <div class="sku__detail-recurrence"> <span class="oc-displayUnit">user/month</span> </div> <div class="sku__buttons"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--md " data-bi-ecn="Contact us" data-bi-ehn="Dynamics 365 Contact Center pricing" data-bi-tags="{"BiLinkName":"contactus"}" tabindex="0" data-bi-hn="Dynamics 365 Contact Center pricing" data-bi-bhvr="124" data-bi-cn="Contact us" data-bi-compnm="Sku Cards" data-regenerate-fwlink="true" target="_blank" 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</div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master section-master--bg-image section-master--layout-slot-horizontal-alignment-right"> <div class="section-master__image "> <div class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Customer-Stories-BG-1600x1002px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1252&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="oc6ec5" id="Customer-stories"> <div class="row"> <div class="col"> <div class="layout section-master__layout section-master--layout-cols-2 "> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> 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aria-labelledby="carousel-control-next-carousel-oc7731" aria-controls="carousel-oc7731-carousel__container" data-bi-ecn="Next Slide" data-bi-ct="Nav Right" data-bi-ehn="Real customers, real results1" data-bi-hn="Real customers, real results1" data-bi-cn="Next Slide" data-bi-compnm="Carousel" data-bi-view="CUSTOMER STORIES | Real customers, real results1"> <span class="sr-only" id="carousel-control-next-carousel-oc7731">Next Slide</span> <span class="glyph-prepend glyph-prepend-forward glyph-prepend-medium" aria-hidden="true"></span> </button> </div> <div class="carousel__window hide-scrollbar "> <div id="carousel-oc7731-carousel__container" class="carousel__container layout layout--overflow "> <div role="group" aria-roledescription="slide" id="carousel-oc7731-0" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 0" aria-label=" 1 of 4"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card 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data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/01-customer-stories-135x58-logo-349166?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=74&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Flowers.com Logo" loading="lazy" data-oc="ocf9df" id="image-ocf9df"/> </div> </div> </div> <div data-oc-token-text> <blockquote><span class="d-block h4">"At 1-800-Flowers.com, we pride ourselves on exceptional service. With Dynamics 365 Contact Center, we’re creating a best-in-class solution."</span></blockquote> </div> <div data-oc-token-text> Arnie Leap, Chief Information Officer, 1-800-Flowers.com </div> </div> </div> </div></div> </div> <div role="group" aria-roledescription="slide" id="carousel-oc7731-1" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 1" aria-label=" 2 of 4"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/372035-casestudyy-01?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1585&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy" data-oc="oc846d" id="image-oc846d"/> </div> <div class="media__slot"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="btn btn--icon btn--icon-only " data-target="#modal-lenovo" data-bi-ecn="Watch video" role="button" data-bi-ehn="Lenovo reduces handling time by 20% with Copilot in Dynamics 365 Customer Service and Copilot in Dynamics 365 Contact Center." data-bi-tags="{"BiLinkName":"watchthevideo3"}" tabindex="0" data-bi-hn="Lenovo reduces handling time by 20% with Copilot in Dynamics 365 Customer Service and Copilot in Dynamics 365 Contact Center." data-bi-bhvr="240" data-bi-cn="Watch video" data-bi-compnm="Carousel" target="_self" data-bi-an="Lenovo Logo" data-oc="oc1bde" data-bi-ct="Card Button" id="action-oc1bde" href="#modal-lenovo" aria-label="Watch video" data-bi-view="CUSTOMER STORIES | Real customers, real results1" data-isenvauthor="false"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex"> <span class="glyph-prepend glyph-prepend-play-solid" role="presentation" aria-hidden="true"> </span> </div> </a> </div> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/372035-casestudy-01?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=74&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy" data-oc="oc0cdf" id="image-oc0cdf"/> </div> </div> </div> <div data-oc-token-text> <blockquote><span class="d-block h4">Lenovo reduces handling time by 20% with Copilot in Dynamics 365 Customer Service and Copilot in Dynamics 365 Contact Center.</span></blockquote> </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> Products </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Dynamics 365 Contact Center"> <div class="list-item__leading"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/372035-casestudy?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=16&hei=16&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc3565" id="image-oc3565"/> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Dynamics 365 Contact Center </div> </div> </div> </div> </div> </div> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="<a aria-label="Dynamics 365 Customer Service" href="https://www.microsoft.com/en-us/dynamics-365/products/customer-service" class="ms-rte-link" target="_self">Dynamics 365 Customer Service</a>"> <div class="list-item__leading"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/372035-casestudy1?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=16&hei=16&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oceae9" id="image-oceae9"/> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> <a aria-label="Dynamics 365 Customer Service" href="https://www.microsoft.com/en-us/dynamics-365/products/customer-service" class="ms-rte-link" target="_self">Dynamics 365 Customer Service</a> </div> </div> </div> </div> </div> </div> </div> </div> <div><div ocr-component-name="action-group" 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the story</span> </a> </div> </div> </div> </div> </div></div> </div> <div role="group" aria-roledescription="slide" id="carousel-oc7731-2" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 2" aria-label=" 3 of 4"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/01-Customer-Stories-656x520px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1585&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Two office workers sit at desks, wearing headsets, and working on laptops." loading="lazy" data-oc="oc9020" id="image-oc9020"/> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/01-Customer-Stories-135x58-logo?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=74&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Synoptek Logo" loading="lazy" data-oc="oc25fd" id="image-oc25fd"/> </div> </div> </div> <div data-oc-token-text> <blockquote><span class="d-block h4">“The integration of Microsoft Copilot has enhanced communication across channels, leading to a notable increase in efficiency.”</span></blockquote> </div> <div data-oc-token-text> 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data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/02-Customer-Stories-135x58-logo?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=74&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt=" Mediterranean Shipping Company Logo" loading="lazy" data-oc="oc14e1" id="image-oc14e1"/> </div> </div> </div> <div data-oc-token-text> <blockquote><span class="d-block h4">“MSC has always been known for the personal service that we give our customers; Dynamics 365 Contact Center helps us elevate that approach.”</span></blockquote> </div> <div data-oc-token-text> Fabio Catassi, Chief Information Officer, Mediterranean Shipping Company </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> Products </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" 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margin-inline-end: 20px; background: none; border: none; color: #FFFFFF; } .ow-pro-c-h-text, .ow-pro-c-h-text-var-2 { color: #FFFFFF; font-size: 29px; margin-block-start: 0px; text-align: center; } .ow-pro-c-h-text { margin-block-start: 0px; } .ow-pro-c-h-text-var-2 { margin-block-start: 28px; } .ow-pro-c-p-text { color:#FFFFFF; font-size: 16px; margin-block-start: 16px; text-align: center; } .ow-pro-c-image-container { text-align: center; flex-direction: column; } .ow-pro-c-image { height: 75px; width: 75px; margin-block-start: 22px; border-radius: 50%; } button.ow-pro-c-chat-button { margin-block-start: 26px; } .ow-pro-c-button-glyph-container { display: flex; background: none; border: none; margin-block-start: 20px; } .ow-pro-c-no-button { font-size: 16px; font-family: 'Segoe UI'; } .ow-pro-c-no-button.c-glyph { margin-inline-start: 5px; margin-block-start: 2px; } .ow-pro-c-container-modal-var-2 { position: fixed; right: 60px; top: 50%; transform: translateY(-50%); z-index: 10040; height: 355px; width: 355px; background-color: #243A5E; box-shadow: 0px 5px 20px rgba(0, 0, 0, 0.15); } .ow-pro-c-d-flex { display: flex; align-items: center; } .ow-link-wrapper button.ow-pro-c-chat-button-var-2 { background: #ffffff; margin-block-start: 30px; } .ow-link-wrapper button.ow-pro-c-chat-button-var-2:focus:not(.x-hidden-focus) { background: #e5e5e5; } button.c-button.f-primary{ color: #fff!important; background: #0067b8!important; } button.c-button.f-primary:hover{ color: #fff; background: #4e596b; } .ow-pro-c-image-container .c-glyph.glyph-cancel:before{ font-size: 15px; position: relative; top: 1px; } .ow-pro-c-image-container ul {list-style: none; padding-left: 0;} </style> <div class="ow-pro-c-container-modal proactive-chat-hidden" id="proactive-chat-dialog"> <div class="ow-pro-c-button-container"> <button class="ow-pro-c-close-button c-glyph glyph-cancel" aria-label="{{chat-disengagement.aria-label}}" data-bi-cn="Chat_invite_decline" data-bi-bhvr="15" onclick="(window.chatInst.getProactiveChat()).toggle(false)" ></button> </div> <div class="ow-headinghelper-2 ow-pro-c-h-text">{{module.heading}}</div> <div class="c-button f-primary ow-pro-c-p-text"> {{chat-engagement.prompt}} </div> <div class="ow-pro-c-image-container ow-pro-c-d-flex"> <img src="{{module.img-src}}" alt="{{module.img-alt-txt}}" class="ow-pro-c-image" /> <ul data-cta-count="1"> <li class="ow-link-wrapper"> <button id="chatEngagement" aria-label="{{chat-engagement-aria-label}}" class="c-button f-primary ow-pro-c-chat-button" data-bi-cn="Chat_invite_accept" data-bi-bhvr="180" > <span> {{chat-engagement.btn-txt}} </span> </button> </li> </ul> <button id="chatDisengagement" class="ow-pro-c-button-glyph-container ow-pro-c-d-flex" aria-label="{{chat-disengagement.aria-label}}" data-bi-cn="Chat_invite_decline" data-bi-bhvr="15" > <div class="ow-pro-c-no-button">{{chat-disengagement.btn-txt}}</div> <div class="ow-pro-c-no-button c-glyph glyph-cancel"></div> </button> </div> </div>'/> <meta name="chat-invite-fallback-content" value="{"module": {"heading": "Need help?","img-src": "https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/oc_chat_face_global","img-alt-txt": "Woman's face"},"chat-engagement": {"prompt": "Chat with a Microsoft sales specialist for answers to your Dynamics 365 questions.","aria-label": "Would you like to chat? Click here!","btn-txt": "Chat now"},"chat-disengagement": {"aria-label": "Click here to close the chat invite","btn-txt": "No thanks"}}"/> <meta name="chat-oc-opts" value='{"chatDialogDescription": "chat with Sales window", "isChatDisabled": "", "siteType": "dynamics365", "disableProactiveChat": "false", "debugHostNames": ["localhost", "sites-author.adobeppe.microsoft.com"]}'/> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-chat.min.ACSHASHb2193ee3d1a572c4de0275bb103c5293.js"></script> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-market-layer.min.ACSHASH551a5d1b5ebf715e3f78c311a57fa1d7.js"></script> <link rel="stylesheet" href="/etc.clientlibs/onecloud/clientlibs/clientlib-contact-sales.min.ACSHASH4a1a21c1176e98acf994a206329519ba.css" type="text/css"> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-contact-sales.min.ACSHASHbf8bebdf5d622f993d074a7e2534fe88.js"></script> <section id="oc-contact-sales"> <div class="position-fixed bottom-center sm-right-center ocr-contact-sales" data-bi-an="ContactSales_Widget" data-mount="contact-sales"> <div class="mobile-close-button-wrapper"> <button class="btn collapse collapse-contact-sales text-blue border-blue depth-8-dark glyph-append glyph-append-cancel float-right bg-white mobile-close-button" data-bi-bhvr="8" data-bi-cn="ContactSales_Close" data-target=".collapse-contact-sales, .contact-sales-widget, .collapse-me" aria-label="Close the Chat and Contact Sales Widget" href="#" data-mount="multi-collapse" aria-expanded="false"> Close </button> </div> <ul class="rounded-lg depth-8-dark list-unstyled m-0 bg-blue"> <li class="align-items-center pr-g pl-1 py-1 contact-sales-widget" data-oc-chat-siderail> <div class="h-100 align-self-start collapse-me show"> <button class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-chat-bubbles bg-transparent text-white" data-bi-bhvr="7" data-bi-cn="ContactSales_Chat_Widget_Icon" data-target=".collapse-contact-sales, .contact-sales-widget, .collapse-me" aria-label="Chat with sales" href="#" data-mount="multi-collapse" aria-expanded="false"> </button> </div> <div class="h-100 align-self-start collapse-me collapse"> <span class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-chat-bubbles bg-transparent text-white" aria-hidden="true"></span> </div> <div class="collapse h-100 collapse-me pr-3 pl-2"> <div class="contact-sales-link"> <a class="cta text-white text-nowrap null null null null null null" data-oc-chat role="button" data-target=", .contact-sales-widget, .collapse-me" aria-label="Chat with sales" href="#" data-bi-bhvr="180" data-bi-cn="ContactSales_Chat_Widget"> Chat with sales </a> </div> </div> </li> <li class="align-items-center pr-g pl-1 py-1 contact-sales-widget"> <div class="h-100 align-self-start collapse-me show"> <button class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-phone bg-transparent text-white" data-bi-bhvr="7" data-bi-cn="ContactSales_Call_Widget_Icon" data-target=".collapse-contact-sales, .contact-sales-widget, .collapse-me" aria-label="Call or add to Skype now" href="#" data-mount="multi-collapse" aria-expanded="false"> </button> </div> <div class="h-100 align-self-start collapse-me collapse"> <span class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-phone bg-transparent text-white" aria-hidden="true"></span> </div> <div class="collapse h-100 collapse-me pr-3 pl-2"> <div class="d-flex flex-column"> <div class="link-group"> <div class="contact-sales-link"> <a class="text-white text-nowrap null null null null null null" role=" " data-target=", .contact-sales-widget, .collapse-me" aria-label="Call or add to Skype now" href="tel:1-855-270-0615" data-bi-bhvr="123" data-bi-cn="ContactSales_Call_Widget"> 1-855-270-0615 </a> </div> </div> </div> <p class="pt-1 m-0 font-weight-semibold">Available M-F 6 AM to 3 PM PT.</p> </div> </li> </ul> </div> </section> <script type="text/javascript" src="/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-greenid.min.ACSHASH383b23d12df0d9265d7569a7102c2f96.js" async></script> </div> </body> </html>