CINXE.COM

<!DOCTYPE html><html><head><title>咨询沟通解决方案_在线客服解决方案_智能客服解决方案- 腾讯云</title><meta name="description" content="咨询沟通解决方案基于腾讯云的即时通讯、音视频、人工智能、大数据、云呼叫中心等技术，解决买家卖家、商户消费者之间沟通的难题"/><meta name="keywords" content="咨询沟通解决方案,在线客服解决方案,智能客服解决方案,智能客服系统,在线客服系统"/><meta property="og:title" content="咨询沟通解决方案_在线客服解决方案_智能客服解决方案- 腾讯云"/><meta property="og:description" content="咨询沟通解决方案基于腾讯云的即时通讯、音视频、人工智能、大数据、云呼叫中心等技术，解决买家卖家、商户消费者之间沟通的难题"/><meta property="og:image" content="https://dscache.tencent-cloud.cn/upload/uploader/cloud-a5648ed4f076e66dbc61fc2c3f54e8ac89a54c28.webp"/><link rel="icon" href="/favicon.ico?t=201902181234" type="image/x-icon"/><link rel="canonical" href="https://cloud.tencent.com/act/pro/consult"/><link rel="stylesheet" href="https://cloudcache.tencent-cloud.cn/open_proj/proj_qcloud_v2/gateway/portal/css/base-20209142343.css?max_age=31536000&t=20191128"/><link rel="stylesheet" href="https://cloudcache.tencent-cloud.cn/open_proj/proj_qcloud_v2/event/base/master.css"/><link rel="stylesheet" href="https://cloudcache.tencentcs.cn/qcloud/ui/uno-ui-v2/build/dist/unoUiV2.min.css"/><link href="https://cloudcache.tencentcs.cn/qcloud/ui/activity-v2/build/crossBorder/crossBorder-202207051633.css" rel="stylesheet" media="screen"/><link href="https://dscache.tencent-cloud.cn/upload/uploader/swiper-bundle-7508b787e5a1f10ccab653f80428fd174fc09365.min.css" rel="stylesheet" media="screen"/><link href="https://cloudcache.tencentcs.cn/qcloud/ui/activity-v2/build/SidebarConsult/SidebarConsult-202207111717.css" rel="stylesheet" media="screen"/><script> window.WECHAT_SHARE_CONFIG = { default: { title: '咨询沟通解决方案_在线客服解决方案_智能客服解决方案- 腾讯云', desc: '咨询沟通解决方案基于腾讯云的即时通讯、音视频、人工智能、大数据、云呼叫中心等技术，解决买家卖家、商户消费者之间沟通的难题', imgUrl: 'https://dscache.tencent-cloud.cn/upload/uploader/cloud-a5648ed4f076e66dbc61fc2c3f54e8ac89a54c28.webp', link: '', }, }; </script><script> window.QCACT_DOMAIN_CONFIG={"cloudcache":"cloudcache.tencent-cloud.cn","dscache":"dscache.tencent-cloud.cn","slscache":"slscache.tencent-cloud.cn","act":"cloud.tencent.com","actApi":"act-api.cloud.tencent.com","main":"cloud.tencent.com","buy":"buy.cloud.tencent.com","console":"console.cloud.tencent.com","market":"macket.cloud.tencent.com","opc":"opc.cloud.tencent.com","$suffix":"com"}; document.domain="cloud.tencent.com"; </script><script> window.__DOC_REQUEST_ID__="90d71e10df6cb5c23853d90edb64dca3"; </script><script> if (history && history.scrollRestoration) { history.scrollRestoration = 'manual'; } </script><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><meta name="next-head-count" content="2"/><noscript data-n-css=""></noscript><script defer="" crossorigin="anonymous" nomodule="" src="https://slscache.tencent-cloud.cn/qcact-ssr/jKm8wXDulXMp7P8yqF8U8/_next/static/chunks/polyfills-b69b38e0e606287ba003.js"></script><script src="https://slscache.tencent-cloud.cn/qcact-ssr/jKm8wXDulXMp7P8yqF8U8/_next/static/chunks/webpack-e05f1e9d6ad0bf2af5da.js" defer="" crossorigin="anonymous"></script><script src="https://slscache.tencent-cloud.cn/qcact-ssr/jKm8wXDulXMp7P8yqF8U8/_next/static/chunks/framework-7612f137f39df1be4160.js" defer="" crossorigin="anonymous"></script><script src="https://slscache.tencent-cloud.cn/qcact-ssr/jKm8wXDulXMp7P8yqF8U8/_next/static/chunks/main-e852216e9c36c52c149c.js" defer="" crossorigin="anonymous"></script><script src="https://slscache.tencent-cloud.cn/qcact-ssr/jKm8wXDulXMp7P8yqF8U8/_next/static/chunks/pages/_app-5005858fc0b9004677bd.js" defer="" crossorigin="anonymous"></script><script src="https://slscache.tencent-cloud.cn/qcact-ssr/jKm8wXDulXMp7P8yqF8U8/_next/static/chunks/pages/template/pro-9cb6a4af8c3e57fda0a5.js" defer="" crossorigin="anonymous"></script><script src="https://slscache.tencent-cloud.cn/qcact-ssr/jKm8wXDulXMp7P8yqF8U8/_next/static/jKm8wXDulXMp7P8yqF8U8/_buildManifest.js" defer="" crossorigin="anonymous"></script><script src="https://slscache.tencent-cloud.cn/qcact-ssr/jKm8wXDulXMp7P8yqF8U8/_next/static/jKm8wXDulXMp7P8yqF8U8/_ssgManifest.js" defer="" crossorigin="anonymous"></script></head><body class=""><div><link id="qcportal-kit-style" rel="stylesheet" href="https://cloudcache.tencent-cloud.com/qcloud/portal/kit/full.f344ca603e99f2a3ac3a.css"></div><div><div id="qcportal-kit-topnav"><div role="navigation" id="navigationBar" data-type="cn_zh" class="pls-nav pls-nav-air "><div class="pls-nav-mod"><div class="pls-nav-top"><a class="pls-nav-top-logo" href="https://cloud.tencent.com" hotrep="hp.header.hp"><i>腾讯云</i></a><div class="pls-nav-list-wrap"><ul class="pls-nav-list"><li class="pls-nav-item" tabindex="-1"><a role="button" hotrep="hp.header.act" href="https://cloud.tencent.com/act">最新活动<i class="pls-nav-tag hot"><span class="pls-nav-tag-text">HOT</span></i></a></li><li class="pls-nav-item" tabindex="-1"><a role="button" hotrep="hp.header.product" href="https://cloud.tencent.com/product">产品</a></li><li class="pls-nav-item" tabindex="-1"><a role="button" hotrep="hp.header.solution" href="https://cloud.tencent.com/solution">解决方案</a></li><li class="pls-nav-item" tabindex="-1"><a role="button" hotrep="hp.header.price" href="https://buy.cloud.tencent.com/pricing">定价</a></li><li class="pls-nav-item" tabindex="-1"><a role="button" hotrep="hp.header.ecenter" href="https://cloud.tencent.com/act/pro/center">企业中心</a></li><li class="pls-nav-item" tabindex="-1"><a role="button" hotrep="hp.header.market" href="https://market.cloud.tencent.com">云市场</a></li><li class="pls-nav-item" tabindex="-1"><a role="button" hotrep="hp.header.developer" href="https://cloud.tencent.com/landing/developer-ecology">开发者</a></li><li class="pls-nav-item" tabindex="-1"><a role="button" hotrep="hp.header.support" href="https://cloud.tencent.com/act/event/service-support">客户支持</a></li><li class="pls-nav-item" tabindex="-1"><a role="button" hotrep="hp.header.cooperate" href="https://cloud.tencent.com/landing/partner-ecology">合作与生态</a></li><li class="pls-nav-item" tabindex="-1"><a role="button" hotrep="hp.header.learn" href="https://cloud.tencent.com/about">了解腾讯云</a></li></ul></div><div class="pls-nav-top-operation"></div></div><section class="pls-nav-dropdown" style="visibility:hidden;height:0"><div style="height:0;transition:transform ease-in-out .2s, opacity ease-in-out .2s;opacity:0;transform:translate(0, -100%)"><a class="pls-nav-dropdown-close" hotrep="hp.header.close">关闭</a></div></section></div></div> <div id="navigationBarM" class="pls-m-nav"><div class="pls-m-nav-bar"><div class="pls-m-nav-bar-main"><a href="https://cloud.tencent.com/" class="pls-m-nav-logo"></a></div><div class="pls-m-nav-bar-extra"><a class="pls-m-nav-btn" aria-label="搜索"><i class="pls-m-nav-btn-icon search"></i></a><a class="pls-m-nav-btn profile" aria-label="用户"><i class="pls-m-nav-btn-icon user"></i></a><a class="pls-m-nav-btn" aria-label="菜单"><i class="pls-m-nav-btn-icon menu"><span></span><span></span><span></span></i></a></div></div><div class="pls-m-nav-dropdown search" style="display:none"><div class="pls-m-nav-search"><div class="pls-m-nav-search-bar"><input type="text" class="pls-m-nav-search-input" placeholder="请输入搜索的关键词" value=""/><a class="pls-m-nav-search-btn">搜索</a></div></div></div></div></div></div><div id="QCACT_APP"><div id="__next"><div id="__APP__"><div class="dianshi-global " id="" name=""><div><div class="uno-hero-normal uno-hero-normal-compact uno-hero-normal-with-btn" style="background-image:url("https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui-v2/src/components/BannerNormal/css/img/云产品类-云服务器-pc.jpg")"><div class="uno-hero-normal-inner"><div class="uno-hero-normal-con"><div class="uno-show-pc"><div class="uno-hero-normal-tag-btn-wrap uno-show-pc"></div><div class="uno-hero-normal-text"><h1 class="uno-hero-normal-title"><span>咨询沟通解决方案</span></h1><div class="uno-hero-normal-sub-tit"><span>基于腾讯云的即时通讯、音视频、人工智能、大数据、云呼叫中心等技术，解决买家卖家、商户消费者之间沟通的难题</span></div></div><div class="uno-hero-normal-button-wrap"><button class="uno-button uno-button-middle uno-button-contained uno-button-primary" type="button"><span class="uno-button-inner-wrap">1V1架构师咨询</span></button></div></div><div class="uno-show-mobile"><div class="uno-hero-normal-text"><h1 class="uno-hero-normal-title"><span>咨询沟通解决方案</span></h1><div class="uno-hero-normal-sub-tit"><span>解决买家卖家、商户消费者之间沟通的难题</span></div></div><div class="uno-hero-normal-button-wrap"><button class="uno-button uno-button-middle uno-button-contained uno-button-primary" type="button"><span class="uno-button-inner-wrap">1V1架构师咨询</span></button></div></div></div></div></div></div></div><div class="uno-section " id="" name=""><div class="uno-section-inner"><div class="uno-section-header" style="text-align:"><h2 class="uno-section-tit"><span>方案介绍</span></h2></div><div class="uno-section-body"><div class="uno-module"><div class="tpm1-scene2"><div class="tp1-grid__row tpm1-media variant-shadow direction-vertical"><div class="tp1-grid__col tpm1-media__content"><div class="tp1-justify-grid tpm1-scene2__justify"><div class="tp1-justify-grid__col tp1-justify-grid__col--left"><div class="tpm1-group variant-v2"><div class="tpm1-group__tit"><i class="tpm1-group__icon" style="background-image:url(https://cloudcache.tencent-cloud.com/qcloud/ui/static/portal_producticon_v2/c959edd2-f2ed-46e3-9cc8-ef726e1da5ca.svg)"></i><span class=""><span>业务痛点</span></span></div><div class="tpm1-group__bd"><ul class="uno-list"><li class="uno-item uno-item-list"><span class="uno-icon uno-icon-list"></span><span>买家卖家、商户消费者之间1v1沟通，富媒体消息发送，自研开发时间长</span></li><li class="uno-item uno-item-list"><span class="uno-icon uno-icon-list"></span><span>客服工作强度大，人工成本高，响应不及时，无法7*24小时</span></li><li class="uno-item uno-item-list"><span class="uno-icon uno-icon-list"></span><span>传统客服无法提供快速、便捷、高效的客户服务</span></li></ul></div></div></div><div class="tp1-justify-grid__col tp1-justify-grid__col--right"><div class="tpm1-qrcode__list"></div></div></div><div class="tp1-justify-grid tpm1-scene2__justify"><div class="tp1-justify-grid__col tp1-justify-grid__col--left"><div class="tpm1-group variant-v2"><div class="tpm1-group__tit"><i class="tpm1-group__icon" style="background-image:url(https://imgcache.qq.com/qcloud/tcloud_dtc/static/portal_producticon_v2/b87a10cf-b5eb-433b-9bbd-f1bc3dd0d12f.svg)"></i><span class=""><span>解决方案</span></span></div><div class="tpm1-group__bd"><ul class="uno-list"><li class="uno-item uno-item-list"><span class="uno-icon uno-icon-feature"></span><span>使用</span><a class="uno-link" href="https://cloud.tencent.com/product/im?from=20566" target="_blank">即时通信 IM</a><span>，通过开发定制化的消息推送服务实现富媒体消息发送，并提供开放的API，方便客户进行二次开发和集成</span></li><li class="uno-item uno-item-list"><span class="uno-icon uno-icon-feature"></span><span>采用智能客服系统，包括聊天、语音机器人等，可减轻客服人员压力，提高响应速度和服务质量。同时，设置自动回复和转接到人工客服等功能，实现7*24小时客户服务</span></li><li class="uno-item uno-item-list"><span class="uno-icon uno-icon-feature"></span><span>引入客户服务平台，将多个渠道（如电话、邮件、社交媒体等）的客户请求整合到一个平台上，实现统一的客户服务管理和响应</span></li></ul></div></div></div><div class="tp1-justify-grid__col tp1-justify-grid__col--right"></div></div></div><div class="tp1-grid__col tp1-grid__col-- tp1-grid__col--pad- tpm1-media__object is-preview" pad=""><div class="tp1-img-preview"><img src="https://dscache.tencent-cloud.cn/upload/nodir/333-d825e496a3d41fd0f62f2a59135b6ab657f05829.png" alt=""/></div></div></div></div></div></div></div></div><div class="uno-section uno-section-bg-color " id="" name=""><div class="uno-section-inner"><div class="uno-section-header" style="text-align:"><h2 class="uno-section-tit"><span>最佳产品推荐</span></h2><div><div class="sub-title-inline-block"><div class="uno-section-sub-tit"><span>基于实际业务场景推荐以下爆款，可立即点击选购</span><span class="uno-action">活动规则</span></div></div></div></div><div class="uno-section-body"><div class="uno-buy-bar-wrap uno-module"><div class="editor-wrap-buy-bar-item "><div class="uno-buy-bar uno-buy-bar-v2 uno-buy-bar-bg-false"><div class="uno-buy-bar-inner"><div class="uno-buy-bar-head"><div class="uno-buy-bar-center"><div class="uno-buy-bar-tit"><div class="skeleton-item-box h-30 w-70"></div></div><div class="uno-buy-bar-detail"><div class="skeleton-item-box h-22 w-40"></div></div></div></div><div class="uno-buy-bar-body"><div class="uno-show-pc"><form class="uno-form"><div class="uno-form-item uno-form-item-w118"><div class="uno-form-label"><div class="skeleton-item-box h-22 w-30"></div></div><div class="uno-form-value"><div class="skeleton-item-box h-36 w-100"></div></div></div><div class="uno-form-item uno-form-item-config uno-form-item-w118"><div class="uno-form-label"><div class="skeleton-item-box h-22 w-30"></div></div><div class="uno-form-value"><div class="skeleton-item-box h-36 w-100"></div></div></div><div class="uno-form-item uno-form-item-config uno-form-item-w336"><div class="uno-form-label"><div class="skeleton-item-box h-22 w-30"></div></div><div class="uno-form-value"><div class="skeleton-item-box h-36 w-100"></div></div></div></form></div><div class="uno-show-mobile"><form class="uno-form"><div class="uno-form-item"><div class="uno-form-label"><div class="skeleton-item-box h-18 w-100"></div></div><div class="uno-form-value"><div class="skeleton-item-box h-18 w-100"></div></div></div><div class="uno-form-item"><div class="uno-form-label"><div class="skeleton-item-box h-18 w-100"></div></div><div class="uno-form-value"><div class="skeleton-item-box h-18 w-100"></div></div></div><div class="uno-form-item"><div class="uno-form-label"><div class="skeleton-item-box h-18 w-100"></div></div><div class="uno-form-value"><div class="skeleton-item-box h-18 w-100"></div></div></div></form></div><div class="uno-buy-bar-mobile-ad"></div></div></div><div class="uno-buy-bar-foot"><div class="uno-buy-bar-foot-inner"><div class="uno-buy-bar-foot-tag-list"><div class="skeleton-item-box h-22 w-20"></div></div><div class="uno-buy-bar-center uno-buy-bar-foot-params"><div class="uno-buy-bar-price-wrap"><div class="uno-buy-bar-price uno-show-pc"><div class="skeleton-item-box h-36 w-60"></div></div><div class="uno-buy-bar-price-detail"><div class="skeleton-item-box uno-margin-mt-n h-18 w-60"></div></div><div class="uno-buy-bar-price uno-show-mobile"><div class="skeleton-item-box h-24 w-60"></div></div></div></div><div class="uno-buy-bar-center"><div class="uno-buy-bar-foot-btn-wrap"><div class="skeleton-item-box h-36 w-100"></div></div></div></div></div></div></div></div></div></div></div><div class="uno-section " id="" name=""><div class="uno-section-inner"><div class="uno-section-header" style="text-align:"><h2 class="uno-section-tit"><span>客户之声</span></h2></div><div class="uno-section-body"><div class="uno-module"><div class="uno-show-box"><div class=""><div class="mod-info"><div class="mod-info-card"><div class="mod-info-card-tit"><span>为客户构建APP端1v1咨询服务体系，解决用户问题、投诉、建议等各种痛点，提供快速、便捷、高效的客户服务</span></div><div class="mod-info-card-desc"><p class="tpm1-case-l-r-layout__card-desc"><span>某本地生活服务企业，在业务咨询沟通场景中，使用即时通信IM快速构建APP端1v1咨询服务体系，并使用企点智能客服机器人7X24在线解答问题，在线客服系统可以解决客户的疑虑、问题、投诉、建议等各种痛点，提供快速、便捷、高效的客户服务。</span></p></div></div><div class="mod-info-product"><p class="mod-info-product-tit"><span>该场景方案涉及产品如下：</span></p><div class="mod-info-product-list"><a class="mod-info-product-item" href="https://cloud.tencent.com/product/im?from=20566" target="_blank"><img class="mod-info-product-item-icon" src="https://cloudcache.tencent-cloud.com/qcloud/ui/static/portal_producticon_v2/1770d0c9-b4f5-434c-bb78-83d89d48dc84.svg"/><span class="mod-info-product-item-text"><span>即时通信 IM</span></span></a><a class="mod-info-product-item" href="https://cloud.tencent.com/product/tqdcs?from=20566" target="_blank"><img class="mod-info-product-item-icon" src="https://cloudcache.tencent-cloud.com/qcloud/ui/static/portal_producticon_v2/6a7ed504-0256-4e98-aaa1-ed186183fb3c.svg"/><span class="mod-info-product-item-text"><span>腾讯企点客服 TQDCS</span></span></a><a class="mod-info-product-item" href="https://cloud.tencent.com/solution/service?from=20566" target="_blank"><img class="mod-info-product-item-icon" src="https://cloudcache.tencent-cloud.com/qcloud/ui/static/portal_producticon_v2/01983e80-b43a-4160-83f1-041e789ad45c.svg"/><span class="mod-info-product-item-text"><span>智能客服机器人</span></span></a></div></div></div></div></div></div></div></div></div><div class="dianshi-global " id="" name=""><div class=""><div class=""><div class="tpm1-2-action-panel" style="background-image:url(https://cloudcache.tencent-cloud.com/qcloud/ui/static/tcloud_operation/a5d1ca89-184e-4a07-b14e-bac5c767cd3e.png)"><div class="tpm1-2-action-panel__inner"><main class="tpm1-2-action-panel__main"><div class="tpm1-2-action-panel__desc"><div class="tpm1-action-panel-text-tit"> </div><div class="tpm1-action-panel-text-subtit"><span> </span></div></div><div class="tpm1-2-action-panel__btns"><button class="uno-button uno-button-middle uno-button-outlined uno-button-bright" type="button"><span class="uno-button-inner-wrap">联系我们</span></button></div></main></div></div></div></div></div></div></div></div><script src="https://dscache.tencent-cloud.cn/vendors/jquery/jquery-3.5.1.min.js"></script><script src="https://slscache.tencent-cloud.cn/qcact-ssr-dist/scripts/rum.2a95fe080ba4641008b0.js"></script><script src="https://slscache.tencent-cloud.cn/qcact-ssr-dist/scripts/fps.523a96d19ff09d77955f.js"></script><script src="https://slscache.tencent-cloud.cn/qcact-ssr-dist/scripts/mini-share.6d823f6c94c5de672e11.js"></script><script src="https://slscache.tencent-cloud.cn/qcact-ssr-dist/scripts/hash-handle.c6a66a35cbf48df179c3.js"></script><script src="https://slscache.tencent-cloud.cn/qcact-ssr-dist/scripts/intercept-link.c6de5b64db71bb032403.js"></script><script src="https://cloud.tencent.com/qccomponent/login/api.js"></script><script src="https://dscache.tencent-cloud.cn/ecache/qcstat/act/qcloudStatApi.js" async="" crossorigin="anonymous"></script><script src="https://cloudcache.tencent-cloud.cn/qcloud/main/scripts/release/common/deps/wechatJsSdk.js"></script><script id="__NEXT_DATA__" type="application/json" crossorigin="anonymous">{"props":{"pageProps":{"QCACT_DOMAIN_CONFIG":{"cloudcache":"cloudcache.tencent-cloud.cn","dscache":"dscache.tencent-cloud.cn","slscache":"slscache.tencent-cloud.cn","act":"cloud.tencent.com","actApi":"act-api.cloud.tencent.com","main":"cloud.tencent.com","buy":"buy.cloud.tencent.com","console":"console.cloud.tencent.com","market":"macket.cloud.tencent.com","opc":"opc.cloud.tencent.com","$suffix":"com"},"X_REQUEST_ID":"90d71e10df6cb5c23853d90edb64dca3","activityData":{"activityId":145965683838126,"isPreview":false,"goodsList":[],"voucherList":[],"cashVoucherList":[],"associatedVoucherList":[],"isLogined":false,"isMobile":false,"nowTime":1732716362780,"activityDetail":{"startTime":1682046966000,"endTime":1735660799000},"isTimeout":false,"twoDaySeckillState":{"dateList":["2024-11-27","2024-11-28"]},"seckillState":{},"daySeckillState":{"list":[],"today":"2024-11-27"},"yunmember":{"isYunmemberPage":false},"BIG_ACTIVITY_MAP":{"yunmember":{"activityId":14147,"bigActivityId":141472276563519}},"ename":"consult","extra":{"floatbarJs":"https://dscache.tencent-cloud.cn/upload/uploader/right_entry_show_setting-74a12cdb00dc98c6d7ae141607472b4c69e80616.js"}},"pageData":{"title":"咨询沟通解决方案_在线客服解决方案_智能客服解决方案- 腾讯云","keywords":"咨询沟通解决方案,在线客服解决方案,智能客服解决方案,智能客服系统,在线客服系统","description":"咨询沟通解决方案基于腾讯云的即时通讯、音视频、人工智能、大数据、云呼叫中心等技术，解决买家卖家、商户消费者之间沟通的难题","mobileTitle":"咨询沟通解决方案","share":{"title":"","desc":"","link":"","img":""},"floatbarConfig":{"floatbarType":"noFloatbar","hideChannel":{"channelNum":0,"clientSide":"mobile","channelList":[]}},"qcHeader":4,"qcFooter":1,"appContent":"\u003cdiv class=\"dianshi-global \" id=\"\" name=\"\"\u003e\u003cdiv\u003e\u003cdiv class=\"uno-hero-normal uno-hero-normal-compact uno-hero-normal-with-btn\" style=\"background-image:url(\u0026quot;https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui-v2/src/components/BannerNormal/css/img/云产品类-云服务器-pc.jpg\u0026quot;)\"\u003e\u003cdiv class=\"uno-hero-normal-inner\"\u003e\u003cdiv class=\"uno-hero-normal-con\"\u003e\u003cdiv class=\"uno-show-pc\"\u003e\u003cdiv class=\"uno-hero-normal-tag-btn-wrap uno-show-pc\"\u003e\u003c/div\u003e\u003cdiv class=\"uno-hero-normal-text\"\u003e\u003ch1 class=\"uno-hero-normal-title\"\u003e\u003cspan\u003e咨询沟通解决方案\u003c/span\u003e\u003c/h1\u003e\u003cdiv class=\"uno-hero-normal-sub-tit\"\u003e\u003cspan\u003e基于腾讯云的即时通讯、音视频、人工智能、大数据、云呼叫中心等技术，解决买家卖家、商户消费者之间沟通的难题\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-hero-normal-button-wrap\"\u003e\u003cbutton class=\"uno-button uno-button-middle uno-button-contained uno-button-primary\" type=\"button\"\u003e\u003cspan class=\"uno-button-inner-wrap\"\u003e1V1架构师咨询\u003c/span\u003e\u003c/button\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-show-mobile\"\u003e\u003cdiv class=\"uno-hero-normal-text\"\u003e\u003ch1 class=\"uno-hero-normal-title\"\u003e\u003cspan\u003e咨询沟通解决方案\u003c/span\u003e\u003c/h1\u003e\u003cdiv class=\"uno-hero-normal-sub-tit\"\u003e\u003cspan\u003e解决买家卖家、商户消费者之间沟通的难题\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-hero-normal-button-wrap\"\u003e\u003cbutton class=\"uno-button uno-button-middle uno-button-contained uno-button-primary\" type=\"button\"\u003e\u003cspan class=\"uno-button-inner-wrap\"\u003e1V1架构师咨询\u003c/span\u003e\u003c/button\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-section \" id=\"\" name=\"\"\u003e\u003cdiv class=\"uno-section-inner\"\u003e\u003cdiv class=\"uno-section-header\" style=\"text-align:\"\u003e\u003ch2 class=\"uno-section-tit\"\u003e\u003cspan\u003e方案介绍\u003c/span\u003e\u003c/h2\u003e\u003c/div\u003e\u003cdiv class=\"uno-section-body\"\u003e\u003cdiv class=\"uno-module\"\u003e\u003cdiv class=\"tpm1-scene2\"\u003e\u003cdiv class=\"tp1-grid__row tpm1-media variant-shadow direction-vertical\"\u003e\u003cdiv class=\"tp1-grid__col tpm1-media__content\"\u003e\u003cdiv class=\"tp1-justify-grid tpm1-scene2__justify\"\u003e\u003cdiv class=\"tp1-justify-grid__col tp1-justify-grid__col--left\"\u003e\u003cdiv class=\"tpm1-group variant-v2\"\u003e\u003cdiv class=\"tpm1-group__tit\"\u003e\u003ci class=\"tpm1-group__icon\" style=\"background-image:url(https://cloudcache.tencent-cloud.com/qcloud/ui/static/portal_producticon_v2/c959edd2-f2ed-46e3-9cc8-ef726e1da5ca.svg)\"\u003e\u003c/i\u003e\u003cspan class=\"\"\u003e\u003cspan\u003e业务痛点\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cdiv class=\"tpm1-group__bd\"\u003e\u003cul class=\"uno-list\"\u003e\u003cli class=\"uno-item uno-item-list\"\u003e\u003cspan class=\"uno-icon uno-icon-list\"\u003e\u003c/span\u003e\u003cspan\u003e买家卖家、商户消费者之间1v1沟通，富媒体消息发送，自研开发时间长\u003c/span\u003e\u003c/li\u003e\u003cli class=\"uno-item uno-item-list\"\u003e\u003cspan class=\"uno-icon uno-icon-list\"\u003e\u003c/span\u003e\u003cspan\u003e客服工作强度大，人工成本高，响应不及时，无法7*24小时\u003c/span\u003e\u003c/li\u003e\u003cli class=\"uno-item uno-item-list\"\u003e\u003cspan class=\"uno-icon uno-icon-list\"\u003e\u003c/span\u003e\u003cspan\u003e传统客服无法提供快速、便捷、高效的客户服务\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"tp1-justify-grid__col tp1-justify-grid__col--right\"\u003e\u003cdiv class=\"tpm1-qrcode__list\"\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"tp1-justify-grid tpm1-scene2__justify\"\u003e\u003cdiv class=\"tp1-justify-grid__col tp1-justify-grid__col--left\"\u003e\u003cdiv class=\"tpm1-group variant-v2\"\u003e\u003cdiv class=\"tpm1-group__tit\"\u003e\u003ci class=\"tpm1-group__icon\" style=\"background-image:url(https://imgcache.qq.com/qcloud/tcloud_dtc/static/portal_producticon_v2/b87a10cf-b5eb-433b-9bbd-f1bc3dd0d12f.svg)\"\u003e\u003c/i\u003e\u003cspan class=\"\"\u003e\u003cspan\u003e解决方案\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cdiv class=\"tpm1-group__bd\"\u003e\u003cul class=\"uno-list\"\u003e\u003cli class=\"uno-item uno-item-list\"\u003e\u003cspan class=\"uno-icon uno-icon-feature\"\u003e\u003c/span\u003e\u003cspan\u003e使用\u003c/span\u003e\u003ca class=\"uno-link\" href=\"https://cloud.tencent.com/product/im?from=20566\" target=\"_blank\"\u003e即时通信 IM\u003c/a\u003e\u003cspan\u003e，通过开发定制化的消息推送服务实现富媒体消息发送，并提供开放的API，方便客户进行二次开发和集成\u003c/span\u003e\u003c/li\u003e\u003cli class=\"uno-item uno-item-list\"\u003e\u003cspan class=\"uno-icon uno-icon-feature\"\u003e\u003c/span\u003e\u003cspan\u003e采用智能客服系统，包括聊天、语音机器人等，可减轻客服人员压力，提高响应速度和服务质量。同时，设置自动回复和转接到人工客服等功能，实现7*24小时客户服务\u003c/span\u003e\u003c/li\u003e\u003cli class=\"uno-item uno-item-list\"\u003e\u003cspan class=\"uno-icon uno-icon-feature\"\u003e\u003c/span\u003e\u003cspan\u003e引入客户服务平台，将多个渠道（如电话、邮件、社交媒体等）的客户请求整合到一个平台上，实现统一的客户服务管理和响应\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"tp1-justify-grid__col tp1-justify-grid__col--right\"\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"tp1-grid__col tp1-grid__col-- tp1-grid__col--pad- tpm1-media__object is-preview\" pad=\"\"\u003e\u003cdiv class=\"tp1-img-preview\"\u003e\u003cimg src=\"https://dscache.tencent-cloud.cn/upload/nodir/333-d825e496a3d41fd0f62f2a59135b6ab657f05829.png\" alt=\"\"/\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-section uno-section-bg-color \" id=\"\" name=\"\"\u003e\u003cdiv class=\"uno-section-inner\"\u003e\u003cdiv class=\"uno-section-header\" style=\"text-align:\"\u003e\u003ch2 class=\"uno-section-tit\"\u003e\u003cspan\u003e最佳产品推荐\u003c/span\u003e\u003c/h2\u003e\u003cdiv\u003e\u003cdiv class=\"sub-title-inline-block\"\u003e\u003cdiv class=\"uno-section-sub-tit\"\u003e\u003cspan\u003e基于实际业务场景推荐以下爆款，可立即点击选购\u003c/span\u003e\u003cspan class=\"uno-action\"\u003e活动规则\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-section-body\"\u003e\u003cdiv class=\"uno-buy-bar-wrap uno-module\"\u003e\u003cdiv class=\"editor-wrap-buy-bar-item \"\u003e\u003cdiv class=\"uno-buy-bar uno-buy-bar-v2 uno-buy-bar-bg-false\"\u003e\u003cdiv class=\"uno-buy-bar-inner\"\u003e\u003cdiv class=\"uno-buy-bar-head\"\u003e\u003cdiv class=\"uno-buy-bar-center\"\u003e\u003cdiv class=\"uno-buy-bar-tit\"\u003e\u003cdiv class=\"skeleton-item-box h-30 w-70\"\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-buy-bar-detail\"\u003e\u003cdiv class=\"skeleton-item-box h-22 w-40\"\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-buy-bar-body\"\u003e\u003cdiv class=\"uno-show-pc\"\u003e\u003cform class=\"uno-form\"\u003e\u003cdiv class=\"uno-form-item uno-form-item-w118\"\u003e\u003cdiv class=\"uno-form-label\"\u003e\u003cdiv class=\"skeleton-item-box h-22 w-30\"\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-form-value\"\u003e\u003cdiv class=\"skeleton-item-box h-36 w-100\"\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-form-item uno-form-item-config uno-form-item-w118\"\u003e\u003cdiv class=\"uno-form-label\"\u003e\u003cdiv class=\"skeleton-item-box h-22 w-30\"\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-form-value\"\u003e\u003cdiv class=\"skeleton-item-box h-36 w-100\"\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-form-item uno-form-item-config uno-form-item-w336\"\u003e\u003cdiv class=\"uno-form-label\"\u003e\u003cdiv class=\"skeleton-item-box h-22 w-30\"\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-form-value\"\u003e\u003cdiv class=\"skeleton-item-box h-36 w-100\"\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/form\u003e\u003c/div\u003e\u003cdiv class=\"uno-show-mobile\"\u003e\u003cform class=\"uno-form\"\u003e\u003cdiv class=\"uno-form-item\"\u003e\u003cdiv class=\"uno-form-label\"\u003e\u003cdiv class=\"skeleton-item-box h-18 w-100\"\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-form-value\"\u003e\u003cdiv class=\"skeleton-item-box h-18 w-100\"\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-form-item\"\u003e\u003cdiv class=\"uno-form-label\"\u003e\u003cdiv class=\"skeleton-item-box h-18 w-100\"\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-form-value\"\u003e\u003cdiv class=\"skeleton-item-box h-18 w-100\"\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-form-item\"\u003e\u003cdiv class=\"uno-form-label\"\u003e\u003cdiv class=\"skeleton-item-box h-18 w-100\"\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-form-value\"\u003e\u003cdiv class=\"skeleton-item-box h-18 w-100\"\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/form\u003e\u003c/div\u003e\u003cdiv class=\"uno-buy-bar-mobile-ad\"\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-buy-bar-foot\"\u003e\u003cdiv class=\"uno-buy-bar-foot-inner\"\u003e\u003cdiv class=\"uno-buy-bar-foot-tag-list\"\u003e\u003cdiv class=\"skeleton-item-box h-22 w-20\"\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-buy-bar-center uno-buy-bar-foot-params\"\u003e\u003cdiv class=\"uno-buy-bar-price-wrap\"\u003e\u003cdiv class=\"uno-buy-bar-price uno-show-pc\"\u003e\u003cdiv class=\"skeleton-item-box h-36 w-60\"\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-buy-bar-price-detail\"\u003e\u003cdiv class=\"skeleton-item-box uno-margin-mt-n h-18 w-60\"\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-buy-bar-price uno-show-mobile\"\u003e\u003cdiv class=\"skeleton-item-box h-24 w-60\"\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-buy-bar-center\"\u003e\u003cdiv class=\"uno-buy-bar-foot-btn-wrap\"\u003e\u003cdiv class=\"skeleton-item-box h-36 w-100\"\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"uno-section \" id=\"\" name=\"\"\u003e\u003cdiv class=\"uno-section-inner\"\u003e\u003cdiv class=\"uno-section-header\" style=\"text-align:\"\u003e\u003ch2 class=\"uno-section-tit\"\u003e\u003cspan\u003e客户之声\u003c/span\u003e\u003c/h2\u003e\u003c/div\u003e\u003cdiv class=\"uno-section-body\"\u003e\u003cdiv class=\"uno-module\"\u003e\u003cdiv class=\"uno-show-box\"\u003e\u003cdiv class=\"\"\u003e\u003cdiv class=\"mod-info\"\u003e\u003cdiv class=\"mod-info-card\"\u003e\u003cdiv class=\"mod-info-card-tit\"\u003e\u003cspan\u003e为客户构建APP端1v1咨询服务体系，解决用户问题、投诉、建议等各种痛点，提供快速、便捷、高效的客户服务\u003c/span\u003e\u003c/div\u003e\u003cdiv class=\"mod-info-card-desc\"\u003e\u003cp class=\"tpm1-case-l-r-layout__card-desc\"\u003e\u003cspan\u003e某本地生活服务企业，在业务咨询沟通场景中，使用即时通信IM快速构建APP端1v1咨询服务体系，并使用企点智能客服机器人7X24在线解答问题，在线客服系统可以解决客户的疑虑、问题、投诉、建议等各种痛点，提供快速、便捷、高效的客户服务。\u003c/span\u003e\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"mod-info-product\"\u003e\u003cp class=\"mod-info-product-tit\"\u003e\u003cspan\u003e该场景方案涉及产品如下：\u003c/span\u003e\u003c/p\u003e\u003cdiv class=\"mod-info-product-list\"\u003e\u003ca class=\"mod-info-product-item\" href=\"https://cloud.tencent.com/product/im?from=20566\" target=\"_blank\"\u003e\u003cimg class=\"mod-info-product-item-icon\" src=\"https://cloudcache.tencent-cloud.com/qcloud/ui/static/portal_producticon_v2/1770d0c9-b4f5-434c-bb78-83d89d48dc84.svg\"/\u003e\u003cspan class=\"mod-info-product-item-text\"\u003e\u003cspan\u003e即时通信 IM\u003c/span\u003e\u003c/span\u003e\u003c/a\u003e\u003ca class=\"mod-info-product-item\" href=\"https://cloud.tencent.com/product/tqdcs?from=20566\" target=\"_blank\"\u003e\u003cimg class=\"mod-info-product-item-icon\" src=\"https://cloudcache.tencent-cloud.com/qcloud/ui/static/portal_producticon_v2/6a7ed504-0256-4e98-aaa1-ed186183fb3c.svg\"/\u003e\u003cspan class=\"mod-info-product-item-text\"\u003e\u003cspan\u003e腾讯企点客服 TQDCS\u003c/span\u003e\u003c/span\u003e\u003c/a\u003e\u003ca class=\"mod-info-product-item\" href=\"https://cloud.tencent.com/solution/service?from=20566\" target=\"_blank\"\u003e\u003cimg class=\"mod-info-product-item-icon\" src=\"https://cloudcache.tencent-cloud.com/qcloud/ui/static/portal_producticon_v2/01983e80-b43a-4160-83f1-041e789ad45c.svg\"/\u003e\u003cspan class=\"mod-info-product-item-text\"\u003e\u003cspan\u003e智能客服机器人\u003c/span\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"dianshi-global \" id=\"\" name=\"\"\u003e\u003cdiv class=\"\"\u003e\u003cdiv class=\"\"\u003e\u003cdiv class=\"tpm1-2-action-panel\" style=\"background-image:url(https://cloudcache.tencent-cloud.com/qcloud/ui/static/tcloud_operation/a5d1ca89-184e-4a07-b14e-bac5c767cd3e.png)\"\u003e\u003cdiv class=\"tpm1-2-action-panel__inner\"\u003e\u003cmain class=\"tpm1-2-action-panel__main\"\u003e\u003cdiv class=\"tpm1-2-action-panel__desc\"\u003e\u003cdiv class=\"tpm1-action-panel-text-tit\"\u003e \u003c/div\u003e\u003cdiv class=\"tpm1-action-panel-text-subtit\"\u003e\u003cspan\u003e \u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"tpm1-2-action-panel__btns\"\u003e\u003cbutton class=\"uno-button uno-button-middle uno-button-outlined uno-button-bright\" type=\"button\"\u003e\u003cspan class=\"uno-button-inner-wrap\"\u003e联系我们\u003c/span\u003e\u003c/button\u003e\u003c/div\u003e\u003c/main\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e","initialState":{"sections":[{"sid":"7a9c0817-7a0b-4355-a3cc-1254fd9fa0e7","componentType":"GLOBAL","bgColor":false,"anchor":"","className":"","isVisible":true,"isValid":true,"layout":{"header":{"isVisible":true,"subTitleIsVisible":true,"title":[{"type":"text","text":"一级主标题"}],"subTitle":[{"type":"text","text":"一级副标题"}]}},"components":[{"cid":"90874500-4eac-4667-beab-acc2820f61ef","componentCode":"banner_with_button_new","componentType":"GLOBAL","anchor":"","className":"","isVisible":true,"isValid":true,"layout":{"header":{},"body":{"iconKey":"6f234797-c79b-48dd-a04e-12c02b42ffbd","iconKeyList":[{"name":"通用产品","key":"e14d3804-db2f-4c14-a38c-f44fd8449f82"},{"name":"安全+微信小程序类","key":"72977ea7-9174-4213-b677-7efe947bd88a"},{"name":"促销类型","key":"f08b2311-7fc9-4d38-b656-1322858c2af7"},{"name":"解决方案","key":"833868e5-ec48-4b13-8de7-1b88e35ca4ec"}],"bgImg":{"pc":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui-v2/src/components/BannerNormal/css/img/云产品类-云服务器-pc.jpg","m":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui-v2/src/components/BannerNormal/css/img/云产品类-云服务器-移动端.jpg"},"tag":{"tagType":"product","title":[{"type":"text","text":"云产品"}],"isVisible":false},"videoData":{"pcPoster":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui-v2/src/components/BannerNormal/css/img/视频封面图.png","mPoster":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui-v2/src/components/BannerNormal/css/img/视频配图_@2x.png","videoUrl":"https://dscache.tencent-cloud.cn/upload/uploader/test_video-1667270831166.mp4","title":[{"type":"text","text":"播放视频"}],"subTit":[{"type":"text","text":"通过视频了解更多"}],"isMobileShow":false,"isVisible":false},"pcContent":{"title":[{"type":"text","text":"咨询沟通解决方案"}],"subTit":[{"type":"text","text":"基于腾讯云的即时通讯、音视频、人工智能、大数据、云呼叫中心等技术，解决买家卖家、商户消费者之间沟通的难题"}]},"mobileContent":{"title":[{"type":"text","text":"咨询沟通解决方案"}],"subTit":[{"type":"text","text":"解决买家卖家、商户消费者之间沟通的难题"}]},"btn1":{"link":{"text":"1V1架构师咨询","href":"https://cloud.tencent.com/apply/p/do17cr447e9","target":"_blank"},"isVisible":true},"btn2":{"link":{"text":"了解更多","href":"https://cloud.tencent.com/act","target":"_blank"},"isVisible":false}}}}]},{"sid":"069e7982-73fe-46fe-8a01-0df9603d6964","componentType":"NORMAL","bgColor":false,"anchor":"","className":"","isVisible":true,"isValid":true,"layout":{"header":{"isVisible":true,"subTitleIsVisible":false,"title":[{"type":"text","text":"方案介绍"}],"subTitle":[{"type":"text","text":"一级副标题"}]},"tabs":{"isVisible":true,"subTitleIsVisible":false,"content":[{"title":[{"type":"text","text":"咨询沟通"}],"subTitle":[{"type":"text","text":"副标题文本"}],"tagIsVisible":false,"tag":[{"type":"text","text":"NEW"}],"cids":["8a5ca3a2-2a2e-4356-87b1-393f497f683e","db4c98a9-0e01-442f-9527-34d10157b406"]},{"title":[{"type":"text","text":"合同在线签署"}],"subTitle":[{"type":"text","text":"副标题文本"}],"tagIsVisible":false,"tag":[{"type":"text","text":"NEW"}],"cids":["78df367c-0724-41a3-bc66-5e2b9ec1e463","d2402cb8-b19e-41da-8502-fb5bdccb8568"]}]}},"components":[{"cid":"8a5ca3a2-2a2e-4356-87b1-393f497f683e","componentCode":"product_application_2_direction_vertical","componentType":"NORMAL","anchor":"","className":"","isVisible":true,"isValid":true,"layout":{"header":{"isVisible":false,"subTitleIsVisible":true,"title":[{"type":"text","text":"二级主标题"}],"subTitle":[{"type":"text","text":"二级副标题"}]},"body":{"iconKey":"c78fb16f-3f0f-491b-bae9-1cf707065e81","type":"right","list":[{"isVisible":true,"type":"list","rightType":"qr_code","icon":"https://cloudcache.tencent-cloud.com/qcloud/ui/static/portal_producticon_v2/c959edd2-f2ed-46e3-9cc8-ef726e1da5ca.svg","title":[{"type":"text","text":"业务痛点"}],"desc":[{"type":"text","text":"支持如语言类教学的小班精品课堂"},{"type":"link","text":"查看更多 \u003e","href":"https://cloud.tencent.com/act","target":"_blank"}],"descList":[[{"type":"text","text":"买家卖家、商户消费者之间1v1沟通，富媒体消息发送，自研开发时间长"}],[{"type":"text","text":"客服工作强度大，人工成本高，响应不及时，无法7*24小时"}],[{"type":"text","text":"传统客服无法提供快速、便捷、高效的客户服务"}]],"btnList":[{"type":"primary","isVisible":true,"link":{"text":"按钮","href":"https://cloud.tencent.com/act","target":"_blank"}}],"QRList":[{"isVisible":false,"qrCode":{"pc":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/TmpActionPanel/css/img/demo_qrcode.png"},"qrName":[{"type":"text","text":"腾讯云AI公众号"}]},{"isVisible":false,"qrCode":{"pc":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/TmpActionPanel/css/img/demo_qrcode.png"},"qrName":[{"type":"text","text":"腾讯云AI公众号"}]}]},{"isVisible":true,"type":"feature","rightType":"button","icon":"https://imgcache.qq.com/qcloud/tcloud_dtc/static/portal_producticon_v2/b87a10cf-b5eb-433b-9bbd-f1bc3dd0d12f.svg","title":[{"type":"text","text":"解决方案"}],"desc":[{"type":"text","text":"支持如语言类教学的小班精品课堂"},{"type":"link","text":"查看更多 \u003e","href":"https://cloud.tencent.com/act","target":"_blank"}],"descList":[[{"type":"text","text":"使用"},{"type":"link","text":"即时通信 IM","href":"https://cloud.tencent.com/product/im?from=20566","target":"_blank"},{"type":"text","text":"，通过开发定制化的消息推送服务实现富媒体消息发送，并提供开放的API，方便客户进行二次开发和集成"}],[{"type":"text","text":"采用智能客服系统，包括聊天、语音机器人等，可减轻客服人员压力，提高响应速度和服务质量。同时，设置自动回复和转接到人工客服等功能，实现7*24小时客户服务"}],[{"type":"text","text":"引入客户服务平台，将多个渠道（如电话、邮件、社交媒体等）的客户请求整合到一个平台上，实现统一的客户服务管理和响应"}]],"btnList":[{"type":"primary","isVisible":false,"link":{"text":"按钮","href":"https://cloud.tencent.com/act","target":"_blank"}}],"QRList":[{"isVisible":true,"qrCode":{"pc":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/TmpActionPanel/css/img/demo_qrcode.png"},"qrName":[{"type":"text","text":"腾讯云AI公众号"}]},{"isVisible":true,"qrCode":{"pc":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/TmpActionPanel/css/img/demo_qrcode.png"},"qrName":[{"type":"text","text":"腾讯云AI公众号"}]}]}],"rightMedia":{"rightImg":{"pc":"https://dscache.tencent-cloud.cn/upload/nodir/333-d825e496a3d41fd0f62f2a59135b6ab657f05829.png","m":"https://dscache.tencent-cloud.cn/upload/nodir/333-d825e496a3d41fd0f62f2a59135b6ab657f05829.png"},"imgLink":{"pc":"http://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/ApplyScene/css/img/image.jpeg","link":"https://cloud.tencent.com/act"},"mediaType":"img","video":{"videoUrl":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/ApplyScene/css/img/apply-scene-video.mp4","poster":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui-v2/src/components/ApplyScene/css/img/scene-video-poster.png"},"iframe":{"videoUrl":"https://cloud.tencent.com/edu/learning/quick-play/1795-20219?auto=1","imgUrl":"http://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/ApplyScene/css/img/image.jpeg"}},"bottomLogos":{"isVisible":false,"title":[{"type":"text","text":"他们都在使用我们的产品，期待您的加入"}],"imgList":[{"img":{"pc":"http://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/ApplyScene/css/img/rhino-design-376x96x1.png"},"link":{"href":"","target":""}},{"img":{"pc":"http://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/ApplyScene/css/img/rhino-design-376x96x2.png"},"link":{"href":"","target":""}},{"img":{"pc":"http://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/ApplyScene/css/img/rhino-design-376x96x3.png"},"link":{"href":"","target":""}}]},"recommendList":[{"isVisible":true,"type":"list","icon":"https://imgcache.qq.com/qcloud/tcloud_dtc/static/portal_producticon_v2/b87a10cf-b5eb-433b-9bbd-f1bc3dd0d12f.svg","title":[{"type":"text","text":"推荐产品"}],"desc":[{"type":"text","text":"支持如语言类教学的小班精品课堂"},{"type":"link","text":"查看更多 \u003e","href":"https://cloud.tencent.com/act","target":"_blank"}],"descList":[[{"type":"link","text":"链接11111 \u003e","href":"https://cloud.tencent.com/act","target":"_blank"}],[{"type":"link","text":"链接222222 \u003e","href":"https://cloud.tencent.com/act","target":"_blank"}]]},{"isVisible":true,"title":[{"type":"text","text":"其他关联"}],"type":"text","icon":"https://imgcache.qq.com/qcloud/tcloud_dtc/static/portal_producticon_v2/b87a10cf-b5eb-433b-9bbd-f1bc3dd0d12f.svg","desc":[{"type":"text","text":"支持如语言类教学的小班精品课堂"},{"type":"link","text":"查看更多 \u003e","href":"https://cloud.tencent.com/act","target":"_blank"}],"descList":[[{"type":"link","text":"链接11111 \u003e","href":"https://cloud.tencent.com/act","target":"_blank"}],[{"type":"link","text":"链接222222 \u003e","href":"https://cloud.tencent.com/act","target":"_blank"}]]}],"btnList":[{"isVisible":true,"type":"weak","link":{"text":"按钮1","href":"https://cloud.tencent.com/act","target":"_blank"}},{"type":"primary","isVisible":true,"link":{"text":"按钮2","href":"https://cloud.tencent.com/act","target":"_blank"}}],"QRList":[{"isVisible":true,"qrCode":{"pc":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/TmpActionPanel/css/img/demo_qrcode.png"},"qrName":[{"type":"text","text":"腾讯云AI公众号"}]},{"isVisible":true,"qrCode":{"pc":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/TmpActionPanel/css/img/demo_qrcode.png"},"qrName":[{"type":"text","text":"腾讯云AI公众号"}]}]}},"bgColor":false}],"hasTab":false},{"sid":"8b2dd771-70b6-44c1-92ab-0f856264759f","componentType":"SALE","bgColor":true,"anchor":"","className":"","isVisible":true,"isValid":true,"layout":{"header":{"isVisible":true,"subTitleIsVisible":true,"title":[{"type":"text","text":"最佳产品推荐"}],"subTitle":[{"type":"text","text":"基于实际业务场景推荐以下爆款，可立即点击选购"},{"type":"modal","text":"活动规则","title":"活动规则","content":"\n \u003ch2\u003e一、活动时间\u003c/h2\u003e\n\u003cbr\u003e\n即日起至2024年12月31日23:59:59\n\u003cbr /\u003e\n\u003cbr /\u003e\n\n \u003ch2\u003e二、活动对象\u003c/h2\u003e\n\u003cbr\u003e\n腾讯云官网已\u003ca href=\"https://cloud.tencent.com/register\" target=\"_blank\"\u003e注册\u003c/a\u003e且完成\u003ca href=\"https://cloud.tencent.com/document/product/378/3629\" target=\"_blank\"\u003e实名认证\u003c/a\u003e的国内站用户均可参与（协作者与子用户账号除外）；忘记账号？请\u003ca href=\"https://cloud.tencent.com/account/recover\" target=\"_blank\"\u003e点击找回账号\u003c/a\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\n\n \u003ch2\u003e三、购买须知\u003c/h2\u003e\n\u003cbr\u003e\n1、订单60分钟内未完成支付，将自动关闭。下单未支付状态下，达到购买数量和次数限制后若取消订单，10分钟后恢复购买资格；\n\u003cbr\u003e\n2、各产品配置升级和续费时按官网正常购买折扣执行；\n\u003cbr\u003e\n3、活动优惠不能与其他优惠叠加，不能使用优惠券（包含代金券、折扣券、现金券）；\n\u003cbr\u003e\n4、同一活动产品在不同地域的价格会有差别，最终以购买弹窗中具体地域对应的实际价格为准。\n\u003cbr /\u003e\n\u003cbr /\u003e\n \u003ch2\u003e四、购买说明\u003c/h2\u003e\n\u003cbr\u003e\n即时通信：\n\u003cbr\u003e\n· 即时通信旗舰版/专业版套餐包支持新客户首次购买或老客户的应用无在用套餐包时购买，协作者除外；\n\u003cbr\u003e\n· 对于同一个 SDKAppID，旗舰版和专业版只能选择一个，更多购买指引，请\u003ca href=\"https://cloud.tencent.com/document/product/269/11673\" target=\"_blank\"\u003e查看详情\u003c/a\u003e。\n\u003cbr\u003e\n\u003cbr\u003e\n \u003ch2\u003e五、退款说明\u003c/h2\u003e\n\u003cbr\u003e\n即时通信：支持自购买日起5天内无理由退款，更多退款说明，请\u003ca href=\"https://cloud.tencent.com/document/product/269/32473\" target=\"_blank\"\u003e查看详情\u003c/a\u003e。\n\u003cbr\u003e\n\u003cbr\u003e\n\n\n \u003ch2\u003e六、特别声明\u003c/h2\u003e\n\u003cbr\u003e\n1、为防止恶意刷抢活动资源或者利用资源从事违法违规行为，参与页面任何活动需要注册并实名认证真实信息，未达到认证标准的用户，会显示账号有风险； \n\u003cbr\u003e\n2、为保证活动的公平公正，腾讯云有权对恶意抢刷活动资源、长期资源闲置、利用资源从事违法违规行为的用户收回云资源； \n\u003cbr\u003e\n3、腾讯云有权根据活动运营安排，自主决定和调整本活动的具体规则及商品信息。具体活动规则及商品信息以活动页公布结果为准，一经公布即刻生效；\n\u003cbr\u003e\n4、活动产品有时间，数量限制，如果您通过别的购买途径下单，不得以活动产品价格作为参考依据要求退款或补偿行为。\n"}]}},"components":[{"cid":"dfb00de1-f1d0-4fb9-9794-12e8b414c1ee","componentCode":"buy_bar_normal","componentType":"SALE","anchor":"","className":"","isVisible":true,"isValid":true,"layout":{"header":{"isVisible":true,"subTitleIsVisible":true,"title":[{"type":"text","text":"二级主标题"}],"subTitle":[{"type":"text","text":"二级副标题"}]},"body":{"goodsCardList":[{"goodsIds":[142035,142036],"goodsInfo":{"formConfig":{"btnText":""},"title":"即时通信 IM","titleLink":"https://cloud.tencent.com/product/im","hideDiscount":false,"isRecommend":true},"shoppingCart":{"openShoppingCart":true}}],"undefined":""}},"goodsIds":[],"showHeadLink":true,"bgColor":true}]},{"sid":"3539f2d9-a9c2-4eb6-97c4-aec03c0b5b6d","componentType":"NORMAL","bgColor":false,"anchor":"","className":"","isVisible":true,"isValid":true,"layout":{"header":{"isVisible":true,"subTitleIsVisible":false,"title":[{"type":"text","text":"客户之声"}],"subTitle":[{"type":"text","text":"一级副标题"}]}},"components":[{"cid":"397fc649-4f95-4580-a931-24e5677525cd","componentCode":"customer_case_info_with_logo_new","componentType":"NORMAL","anchor":"","className":"","isVisible":true,"isValid":true,"layout":{"header":{"isVisible":true,"subTitleIsVisible":true,"title":[{"type":"text","text":"二级主标题"}],"subTitle":[{"type":"text","text":"二级副标题"}]},"body":{"iconKeyList":[{"name":"数据库","key":"aa03ef7b-c09c-4997-b3b2-a0e844204154"},{"name":"开发者服务","key":"357c657e-764f-4973-9f82-a618a305a723"},{"name":"行业应用\"","key":"11af18af-ed5a-40f0-afff-c7e282e6684d"},{"name":"基础","key":"c78fb16f-3f0f-491b-bae9-1cf707065e81"},{"name":"人工智能","key":"08c3a7b9-e067-413a-baea-6e1bc8b250f0"},{"name":"大数据","key":"9359fdb6-bf9d-4d41-81ad-fd3e0e6b8357"},{"name":"安全","key":"cc2b2da6-9f14-4c51-b92f-500f86c0ebc2"},{"name":"企业应用","key":"60494b4f-a203-46b0-9fee-aa8580c66722"}],"list":[{"title":[{"type":"text","text":"为客户构建APP端1v1咨询服务体系，解决用户问题、投诉、建议等各种痛点，提供快速、便捷、高效的客户服务"}],"subTitle":[{"type":"text","text":"该场景方案涉及产品如下："}],"customer":{"name":[{"type":"text","text":"—— 某中小跨境电商卖家"}],"isVisible":false},"desc":[{"type":"text","text":"某本地生活服务企业，在业务咨询沟通场景中，使用即时通信IM快速构建APP端1v1咨询服务体系，并使用企点智能客服机器人7X24在线解答问题，在线客服系统可以解决客户的疑虑、问题、投诉、建议等各种痛点，提供快速、便捷、高效的客户服务。"}],"descList":[[{"type":"text","text":"采用弹性公网IP应对防关联识别判定，RPA自动化提供IP灵活挂载释放，封堵切换，减少主机空跑时间，降低主机单位成本"}],[{"type":"text","text":"拒付包赔信用分能力可支持在消费者交易环节出决策批准合法订单同时反欺诈，拒付率减低80%以上，支付授权率提升5%"}]],"descType":"text","imgList":[{"pc":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/ApplyScene/css/img/rhino-design-376x96x1.png","link":{"href":"https://cloud.tencent.com/product/im?from=20566","target":"_blank","text":""},"title":[{"type":"text","text":"即时通信 IM"}],"icon":"https://cloudcache.tencent-cloud.com/qcloud/ui/static/portal_producticon_v2/1770d0c9-b4f5-434c-bb78-83d89d48dc84.svg"},{"pc":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/ApplyScene/css/img/rhino-design-376x96x2.png","link":{"href":"https://cloud.tencent.com/product/tqdcs?from=20566","target":"_blank","text":""},"title":[{"type":"text","text":"腾讯企点客服 TQDCS"}],"icon":"https://cloudcache.tencent-cloud.com/qcloud/ui/static/portal_producticon_v2/6a7ed504-0256-4e98-aaa1-ed186183fb3c.svg"},{"pc":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/ApplyScene/css/img/rhino-design-376x96x2.png","link":{"href":"https://cloud.tencent.com/solution/service?from=20566","target":"_blank","text":""},"title":[{"type":"text","text":"智能客服机器人"}],"icon":"https://cloudcache.tencent-cloud.com/qcloud/ui/static/portal_producticon_v2/01983e80-b43a-4160-83f1-041e789ad45c.svg"}]}]}},"bgColor":false}]},{"sid":"fb388203-1a68-4951-b7ad-c99faa2e6741","componentType":"GLOBAL","bgColor":false,"anchor":"","className":"","isVisible":true,"isValid":true,"layout":{"header":{"isVisible":true,"subTitleIsVisible":true,"title":[{"type":"text","text":"一级主标题"}],"subTitle":[{"type":"text","text":"一级副标题"}]}},"components":[{"cid":"23bab5f1-725e-46bd-a6d3-420df60b6644","componentCode":"action_panel_qr_code","componentType":"GLOBAL","anchor":"","className":"","isVisible":true,"isValid":true,"layout":{"header":{},"body":{"iconKey":"4d253407-385d-4fad-b0dd-0d03f2beff71","imgType":"icon","actionType":"normal","bgImg":{"pc":"https://cloudcache.tencent-cloud.com/qcloud/ui/static/tcloud_operation/a5d1ca89-184e-4a07-b14e-bac5c767cd3e.png"},"title":[{"type":"blockText","text":"如以上方案未满足您的需求，请点击下方联系我们"}],"desc":[{"type":"blockText","text":"我们为您提供1V1专业咨询\n\n"}],"tip":{"pcTitle":[{"type":"text","text":"请扫右侧二维码 \u003e\u003e"}],"mobileTitle":[{"type":"text","text":"请扫下方二维码"}],"isVisible":true},"btn":{"link":{"text":"联系我们","href":"https://cloud.tencent.com/apply/p/do17cr447e9","target":"_blank"},"isVisible":true},"qrCode":{"pc":"https://imgcache.qq.com/open_proj/proj_qcloud_v2/uno-ui/src/components/TmpActionPanel/css/img/demo_qrcode.png"},"qrName":[{"type":"text","text":"腾讯云AI公众号"}]}}}]}],"seckillData":{},"policy_ids":[]},"jsList":["https://dscache.tencent-cloud.cn/act/pro/visual/web/visual.2b0aa33993e1368ca398.js","https://dscache.tencent-cloud.cn/upload/uploader/swiper-bundle-ac7fffdabe18f1299c8d91f86d20a1d5d1398523.min.js",""],"cssList":["https://cloudcache.tencentcs.cn/qcloud/ui/activity-v2/build/crossBorder/crossBorder-202207051633.css","https://dscache.tencent-cloud.cn/upload/uploader/swiper-bundle-7508b787e5a1f10ccab653f80428fd174fc09365.min.css","https://cloudcache.tencentcs.cn/qcloud/ui/activity-v2/build/SidebarConsult/SidebarConsult-202207111717.css"],"pageStyle":{"bgStyle":"zebraStripe"}}},"__N_SSP":true},"page":"/template/pro","query":{"from":"22766","page":"consult"},"buildId":"jKm8wXDulXMp7P8yqF8U8","assetPrefix":"https://slscache.tencent-cloud.cn/qcact-ssr/jKm8wXDulXMp7P8yqF8U8","isFallback":false,"gssp":true,"customServer":true,"appGip":true,"scriptLoader":[]}</script><div> <script> window.__QCPortalContext__ = { version: "0.3.1", resource: {}, $getCurrServerTime: (function(s, c) {return function(){return +new Date()+s-c;}})(1732716362781, +new Date()), } </script> <script src="https://cloudcache.tencent-cloud.com/qcloud/portal/kit/full.c9aa1f7ce.js"></script> <script> if (window.QCPortalKit) { window.QCPortalKit.init({"topNav":{"theme":"air"},"footer":{},"floatBar":{},"version":2}) } </script> </div><script> var nextScript = document.getElementById('__NEXT_DATA__') if (nextScript) { try { var nextData = JSON.parse(nextScript.textContent) window.__INITIAL_STATE__ = nextData && nextData.props && nextData.props.pageProps && nextData.props.pageProps.pageData.initialState || {} window.__ACTIVITY_DATA__= nextData && nextData.props && nextData.props.pageProps && nextData.props.pageProps.activityData || {} window.__STL_MODULES__ = {} } catch (err) { console.warn(err) } } </script><script src="//slscache.tencent-cloud.cn/qcact-ssr-dist/template/uno-ui.c67f66d074c134854c26.js"></script><script src="//slscache.tencent-cloud.cn/qcact-ssr-dist/template/qcact-base.40c16e4672de498459b7.js"></script><script src="//slscache.tencent-cloud.cn/qcact-ssr-dist/template/next-base.647b833b6548b7c6b16e.js"></script><script src="https://dscache.tencent-cloud.cn/act/pro/visual/web/visual.2b0aa33993e1368ca398.js"></script><script src="https://dscache.tencent-cloud.cn/upload/uploader/swiper-bundle-ac7fffdabe18f1299c8d91f86d20a1d5d1398523.min.js"></script><script> if(sessionStorage && +sessionStorage.getItem('actPageTop')) { document.addEventListener('DOMContentLoaded',function(){ window.scrollTo(0, +sessionStorage.getItem("actPageTop")); sessionStorage.removeItem("actPageTop"); }) } </script></body></html>