Communication with Stakeholders | Sustainability | Mitsubishi Gas Chemical Company, Inc.

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Stakeholders</h1> <p>As a member of society MGC contributes to the community, and by fulfilling its responsibilities to various stakeholders, the Company will earn society’s trust and sympathy.</p> </section> <section> <h2 id="ac01" class="ttl-h2">Interactions with Stakeholders</h2> <div class="sp-table-scroll w800"> <table class="table-default" role="table" aria-label="Interactions with Stakeholders table"> <thead> <tr> <th class="w20-Per cellFix" scope="col">Stakeholder</th> <th class="w40-Per" scope="col">Communication philosophy</th> <th class="w30-Per" scope="col">Main means of communication</th> <th class="w10-Per" scope="col">Frequency</th> </tr> </thead> <tbody> <tr> <th class="cellFix subTtl" rowspan="5" scope="row">Customers</th> <td class="bdrR" rowspan="5">MGC offers a wide range of products. To respond to customer expectations and the trust they place in our products, MGC incorporates customer requests and feedback in product development and in improving its services.</td> <td>Direct contact by sales staff</td> <td>Daily</td> </tr> <tr> <td>Incoming phone calls, website contacts</td> <td>Daily</td> </tr> <tr> <td>Survey requests from customers</td> <td>Daily</td> </tr> <tr> <td>Responses to CDP climate change questionnaires</td> <td>Once yearly</td> </tr> <tr> <td>Responses to CDP water security questionnaires</td> <td>Once yearly</td> </tr> <tr> <th class="cellFix subTtl" rowspan="6" scope="row">Shareholders/<br>Investors</th> <td class="bdrR" rowspan="6">MGC conducts a broad range of communication activities and ensures shareholders and the investment community have a correct understanding of MGC, we strive to disclose information timely in a fair and transparent manner</td> <td>Earnings briefings</td> <td>Twice yearly</td> </tr> <tr> <td>IR inquiries/responses</td> <td>As necessary</td> </tr> <tr> <td>Information disclosure in compliance with laws or securities exchanges’ regulations</td> <td>Timely</td> </tr> <tr> <td>IR section of website</td> <td>Daily</td> </tr> <tr> <td>General meetings of shareholders</td> <td>Once yearly</td> </tr> <tr> <td>Reports to shareholders</td> <td>Twice yearly</td> </tr> <tr> <th class="cellFix subTtl" rowspan="3" scope="row">Business partners</th> <td class="bdrR" rowspan="3">We consider a supporting supplier's CSR activity to be an important factor in this regard. In this way, we endeavor to build a supply chain that takes due account of regulatory compliance, the environment, and safety.</td> <td>Communication through purchasing activities</td> <td>Daily</td> </tr> <tr> <td>Inquiries about product sourcing</td> <td>Daily</td> </tr> <tr> <td>Responses to CSR surveys</td> <td>As necessary</td> </tr> <tr> <th class="cellFix subTtl" rowspan="7" scope="row">Local communities</th> <td class="bdrR" rowspan="7">We encourage community interaction and contributes to their development through participation in local festivals, blood drives, and traffic safety campaigns in Japan, as well as through participation in local activities<br>outside of Japan.</td> <td>Incoming phone calls, website visits</td> <td>Daily</td> </tr> <tr> <td>Community activities (e.g., disaster relief, litter cleanup, tree planting, traffic safety)</td> <td>As necessary</td> </tr> <tr> <td>Scholarships for foreign students through Mitsubishi Gas Chemical Memorial Foundation</td> <td>Twice yearly</td> </tr> <tr> <td>Youth educational support (e.g., donation of chemical experiment kits)</td> <td>Periodically</td> </tr> <tr> <td>Community meetings at plants</td> <td>As necessary</td> </tr> <tr> <td>Plant tours</td> <td>As necessary</td> </tr> <tr> <td>Participation in local events</td> <td>As necessary</td> </tr> <tr> <th class="cellFix subTtl" rowspan="8" scope="row">Employees</th> <td class="bdrR" rowspan="8">MGC aims to create dynamic workplace environments where all employees know their respective roles, give full play to their creativity, produce impressive results and find meaning in their jobs.</td> <td>Training programs, interviews</td> <td>Periodically</td> </tr> <tr> <td>Management council meetings / management briefings (worker consultation)</td> <td>Periodically</td> </tr> <tr> <td>Personnel System Review Committee for joint labor-management discussion</td> <td>Periodically</td> </tr> <tr> <td>Collective bargaining</td> <td>As necessary</td> </tr> <tr> <td>Internal newsletter</td> <td>Quarterly</td> </tr> <tr> <td>Intranet</td> <td>Daily</td> </tr> <tr> <td>Consultation desk, whistleblower hotline</td> <td>Daily</td> </tr> <tr> <td>Occupational Safety and Health Committee meetings</td> <td>Periodically</td> </tr> </tbody> </table> </div> <div class="col-2 spaceMT"> <figure><img class="w100-Per" src="/eng/sustainability/img/stakeholder_p01.jpg" alt="Photo: Plant tour (Niigata Plant)"> <figcaption>Plant tour (Niigata Plant)</figcaption> </figure> <figure><img class="w100-Per" src="/eng/sustainability/img/stakeholder_p02.jpg" alt="Photo: MGC-sponsored soccer clinic (Niigata Plant)"> <figcaption>MGC-sponsored soccer clinic (Niigata Plant)</figcaption> </figure> <figure><img class="w100-Per" src="/eng/sustainability/img/stakeholder_p03.jpg" alt="Photo: Earnings briefing"> <figcaption>Earnings briefing</figcaption> </figure> <figure><img class="w100-Per" src="/eng/sustainability/img/stakeholder_p04.jpg" alt="Photo: Internal training session (for security export control staff)"> <figcaption>Internal training session (for security export control staff)</figcaption> </figure> </div> </section> </div>  <aside id="localMenu"> <nav> <dl> <dt class="lm-categoryTtl"><a href="/eng/sustainability/">Sustainability</a></dt> <dd> <ul class="lm-list"> <li><a href="/eng/sustainability/message.html"><span>Message from the President</span></a></li> <li><a href="/eng/sustainability/management.html"><span>Sustainability Management</span></a></li> <li><a href="/eng/sustainability/materiality.html"><span>Key Issues (Materiality)</span></a></li> <li><a href="/eng/sustainability/risk.html"><span>Risks and Opportunities</span></a></li> <li><a href="/eng/sustainability/stakeholder.html"><span>Communication with Stakeholders</span></a></li> <li><a href="/eng/sustainability/2050.html"><span>MGC’s Vision of Carbon-Neutral World Circa 2050</span></a></li> <li><a href="/eng/sustainability/environment/sustainability.html"><span>ESG Performance 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