CINXE.COM

<!DOCTYPE html><html data-wf-domain="www.gorgias.com" data-wf-page="63fe6de073f8523c5b36e6c6" data-wf-site="5e4ff204e7b6f80e402d407a" lang="en" data-wf-locale="fr" data-wf-collection="63fe6de073f8526cce36e6b5" data-wf-item-slug="terms-of-use"><head><meta charset="utf-8"/><title>General Terms of Use</title><meta content="These Website Terms of Use (“Terms”) apply to the use of our websites and other digital portals that link to these Terms (collectively, “Sites”) that are owned or controlled by Gorgias Inc. and its affiliates (“Company”, “we”, “us”)" name="description"/><meta content="General Terms of Use" property="og:title"/><meta content="These Website Terms of Use (“Terms”) apply to the use of our websites and other digital portals that link to these Terms (collectively, “Sites”) that are owned or controlled by Gorgias Inc. and its affiliates (“Company”, “we”, “us”)" property="og:description"/><meta content="General Terms of Use" property="twitter:title"/><meta content="These Website Terms of Use (“Terms”) apply to the use of our websites and other digital portals that link to these Terms (collectively, “Sites”) that are owned or controlled by Gorgias Inc. and its affiliates (“Company”, “we”, “us”)" property="twitter:description"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="AdIKBwFT7rTNIztK-MMIw5uLDNdxeRV6dMwfqpMbsAk" name="google-site-verification"/><link href="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/css/gorgiasio.7f8b7bdb3.min.css" rel="stylesheet" type="text/css"/><link href="https://fonts.googleapis.com" rel="preconnect"/><link href="https://fonts.gstatic.com" rel="preconnect" crossorigin="anonymous"/><script src="https://ajax.googleapis.com/ajax/libs/webfont/1.6.26/webfont.js" type="text/javascript"></script><script type="text/javascript">WebFont.load({ google: { families: ["Inter Tight:regular,500,600,700,800,900,italic,500italic,600italic,700italic,800italic,900italic"] }});</script><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/655f0a6ab7ecc73b0e8cbcad_Favicon%201.png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/655f0a311c75248c5ff9756b_Social%20Avatar.png" rel="apple-touch-icon"/><link href="https://www.gorgias.com/legal/terms-of-use" rel="canonical"/> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" data-document-language="true" type="text/javascript" charset="UTF-8" data-domain-script="718f1316-5869-46e4-bb81-136cbc810de4" ></script> <script type="text/javascript"> function OptanonWrapper() { } </script>   <script src="https://code.jquery.com/jquery-3.7.1.min.js" integrity="sha256-/JqT3SQfawRcv/BIHPThkBvs0OEvtFFmqPF/lYI/Cxo=" crossorigin="anonymous"></script> <script id="gorgias-script" type="text/javascript" defer> // override the hbspt functionality while hubspot is loading var hbspt = { //push form to hubcache queue forms:{ create:function(c){ hubcache.forms.push(c) } }, }; // cache hubspot forms here var hubcache = { forms:[], letsgo:function(){ for (var i in hubcache.forms){ //hubspot is now loaded hbspt.forms.create(hubcache.forms[i]); } } } var url = window.location.href; var isDebug = url.includes('debug=gorgias'); var commitVersion = "cfbd845" //"f918105" //"7a4ef98"; var scriptBase = isDebug ? 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transition: opacity 0.1s ease-in !important; } .no-list.hs-error-msgs.inputs-list { margin-top: 0; } .hs-error-msg.hs-main-font-element { height: 0px; line-height: 0; } .hs-fieldtype-intl-phone.hs-input .hs-input { border-top-left-radius: 0px; border-bottom-left-radius: 0px; } select#phone_ext-ecb4eba5-6a65-49a2-82d1-5418da6dc5ec { margin-top: 0px; } .rte::before, .rte::after, .rte>p::before, .rte>p::after, { display: none !important; } .value-prop_rte > p > a { text-decoration: underline; text-underline-offset: 3px; text-decoration-thickness: 1px; } /* .why-medias_slide { display: flex !important; justify-content: center !important; align-items: baseline !important; } */ div { line-height: 1.3; } .tools_rte > figure { max-width: none !important; } .tools_rte > figure > div { width: 100% !important; } [align-top="true"] { align-items: flex-start; } /* Get rid of top margin on first element in any rich text element */ .w-richtext > :not(div):first-child, .w-richtext > div:first-child > :first-child { margin-top: 0 !important; } /* Get rid of bottom margin on last element in any rich text element */ .w-richtext>:last-child, .w-richtext ol li:last-child, .w-richtext ul li:last-child { margin-bottom: 0 !important; } /* underline animation on new blog cards */ .hover-underline { width: calc(100%); background-image: linear-gradient(transparent calc(100% - 2px), black 2px); background-repeat: no-repeat; background-size: 0% 100%; display: inline; transition: background-size 0.5s; } .hover-underline.black-underline { width: calc(100%); background-image: linear-gradient(transparent calc(100% - 1px), black 2px) !important; background-repeat: no-repeat; background-size: 0% 100%; display: inline; transition: background-size 0.5s; } .cx-card:hover .hover-underline { background-size: 100% 100%; } [data-layout="is-reversed"] { flex-direction: row-reverse; } @media screen and (max-width: 1350px) { .main-nav_dropdown-grid-list.align-bottom { align-content: start; } } } @media screen and (max-width: 991px) { [data-layout="is-reversed"] { flex-direction: row; } } } </style></div><div data-wf--component-navbar--variant="base" class="main-nav"><div class="w-embed"><style type="text/css"> @media screen and (min-width: 1440px) { .container.is-main-nav { padding-left: 30px; padding-right:20px; } } /* underline animation on new blog cards */ .hover-underline { width: calc(100%); background-image: linear-gradient(transparent calc(100% - 2px), black 2px); background-repeat: no-repeat; background-size: 0% 100%; display: inline; transition: background-size 0.5s; } .hover-underline:hover { background-size: 100% 100%; } .hover-underline.one-pixel-underline{ background-image: linear-gradient(transparent calc(100% - 1x), black 1px); } .hover-underline.white-underline { background-image: linear-gradient(transparent calc(100% - 2px), white 2px); } .hover-underline.white-underline.one-pixel-underline { background-image: linear-gradient(transparent calc(100% - 1px), white 1px); } .nav_link_generic .hover-underline { background-image: linear-gradient(transparent calc(100% - 1px), white 1px); } .main-nav_dropdown-grid-list-link:hover .hover-underline { background-size: 100% 100%; } </style></div><div data-collapse="medium" data-animation="default" data-duration="400" data-easing="ease" data-easing2="ease" role="banner" class="main-nav_navbar w-nav"><div style-enterprise="false" class="is-nav-container w-container"><div class="navbar-bottom no-padding"><div class="nav01_left full-height is-main-nav"><a href="/" class="nav01_logo flex is-main-nav w-nav-brand"><img src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/6539f4e75f5768f222ef3a99_gorgias-new-logo-white.svg" loading="lazy" alt="" class="main-nav_main-logo-img"/></a><nav role="navigation" class="navbar-links static is-main-nav w-nav-menu"><div data-delay="0" data-hover="true" class="navbar-dropdown navbar-a is-main-nav is-static-postion w-dropdown"><div class="navbar-toggle__dropdown is-nav-toggle-white w-dropdown-toggle"><div class="text__nav-toggle text-size-16 text-weight-normal is-black-mobile text-20-mobile hover-underline white-underline one-pixel-underline">Product tour</div><div class="navbar-toggle_icon-wrapper is-dark-mobile"><div class="arrow-svg-menu mobile-heading is-no-padding w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div></div><nav class="dropdown__navbar is-within-container box-shadow-1 w-dropdown-list"><div class="wrapper-flex__navbar-full-width is-main-nav is-new-frosted"><div id="w-node-_88c495d6-7e12-8894-a064-1d6284a53e58-b3603e67" class="wrapper-navbar-full-width is-main-nav"><div class="container is-main-dropdown"><div class="wrapper-grid-left__navbar-full-width is-product-4column"><div class="wrapper-grid-left_duo"><div class="margin-links__navbar is-main-nav is-updated"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Support suite</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list"><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53e64-b3603e67" href="/products/automate" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-icon is-hidden"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M7.20625 5.57908C7.65463 4.79115 8.14909 3.92225 8.68949 2.97176L8.17175 6.59596L8.09022 7.16667H8.66672H10.6564C9.43092 9.3101 8.50614 10.9309 7.88066 12.0282C7.64989 12.4331 7.45986 12.7668 7.3105 13.0291L7.82836 9.40404L7.90989 8.83333H7.33339H5.35663C5.84601 7.96936 6.46278 6.88554 7.20625 5.57908ZM5.00006 9.0349L5.16756 9.12851L5.00006 9.0349Z" stroke="black"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Gorgias Automate</div></div><div class="main-nav_dropdown-grid-list-link-subtext hide-tablet">Automate 60% of your support with AI to focus on what humans do best.<br/></div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53e6e-b3603e67" href="/products/helpdesk" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-icon is-hidden"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M12.6667 1.33333H3.33333C2.59333 1.33333 2 1.93333 2 2.66666V12C2 12.7333 2.59333 13.3333 3.33333 13.3333H6L8 15.3333L10 13.3333H12.6667C13.4 13.3333 14 12.7333 14 12V2.66666C14 1.93333 13.4 1.33333 12.6667 1.33333ZM12.6667 12H9.44667L9.05333 12.3933L8 13.4467L6.94 12.3867L6.55333 12H3.33333V2.66666H12.6667V12ZM7.33333 10H8.66667V11.3333H7.33333V10ZM8 4.66666C8.73333 4.66666 9.33333 5.26666 9.33333 6C9.33333 7.33333 7.33333 7.16666 7.33333 9.33333H8.66667C8.66667 7.83333 10.6667 7.66666 10.6667 6C10.6667 4.52666 9.47333 3.33333 8 3.33333C6.52667 3.33333 5.33333 4.52666 5.33333 6H6.66667C6.66667 5.26666 7.26667 4.66666 8 4.66666Z" fill="#161616"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Gorgias Helpdesk</div></div><div class="main-nav_dropdown-grid-list-link-subtext hide-tablet">All your customer support, centralized in one place.</div></div></a></div></div><div class="margin-links__navbar is-main-nav is-updated"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Marketing suite</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list"><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53e7f-b3603e67" href="/products/convert" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-icon is-hidden"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M8 14.6667C8.73333 14.6667 9.33333 14.0667 9.33333 13.3333H6.66667C6.66667 14.0667 7.26667 14.6667 8 14.6667ZM12 10.6667V7.33333C12 5.28666 10.9133 3.57333 9 3.12V2.66666C9 2.11333 8.55333 1.66666 8 1.66666C7.44667 1.66666 7 2.11333 7 2.66666V3.12C5.09333 3.57333 4 5.28 4 7.33333V10.6667L2.66667 12V12.6667H13.3333V12L12 10.6667ZM10.6667 11.3333H5.33333V7.33333C5.33333 5.68 6.34 4.33333 8 4.33333C9.66 4.33333 10.6667 5.68 10.6667 7.33333V11.3333ZM5.05333 2.72L4.1 1.76666C2.5 2.98666 1.44667 4.86666 1.35333 7H2.68667C2.78667 5.23333 3.69333 3.68666 5.05333 2.72ZM13.3133 7H14.6467C14.5467 4.86666 13.4933 2.98666 11.9 1.76666L10.9533 2.72C12.3 3.68666 13.2133 5.23333 13.3133 7Z" fill="#161616"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Gorgias Convert</div></div><div class="main-nav_dropdown-grid-list-link-subtext hide-tablet">Increase website conversion rate by 6% with onsite campaigns.<br/></div></div></a></div></div><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53e89-b3603e67" href="/product-announcement/winter-2025" class="wrapper-grid-left_full-link w-inline-block"><div class="whats-new"><div class="gorgias-in-action_header"><div class="text-weight-semibold text-size-large">What’s new at Gorgias?</div><div class="text-size-large text-weight-semibold is-arrow-symbol">↗︎</div></div><div class="text-size-small">Check out the Winter 2025 Product Release.</div></div></a></div><div id="w-node-_88c495d6-7e12-8894-a064-1d6284a53e92-b3603e67" class="margin-links__navbar is-main-nav is-updated"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Ecommerce platforms</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 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4.07981 2.7301 4.27222 2.71728 4.28504C2.26834 4.42614 2.25551 4.43896 2.2042 4.86225C2.12724 5.18292 0.959999 14.2259 0.959999 14.2259L10.6571 15.9062V1.83511C10.6058 1.84794 10.5673 1.84794 10.5417 1.86077ZM8.29696 2.55342C7.78388 2.70734 7.2195 2.88692 6.66795 3.05366C6.82187 2.4508 7.12972 1.84794 7.48887 1.45031C7.62996 1.30921 7.82237 1.14246 8.04042 1.03985C8.25848 1.50162 8.30979 2.13013 8.29696 2.55342ZM7.25798 0.513947C7.43756 0.513947 7.59148 0.552428 7.71975 0.629389C7.51452 0.732004 7.30929 0.898753 7.11689 1.09116C6.62947 1.61706 6.25749 2.43798 6.10357 3.22041C5.6418 3.36151 5.18003 3.5026 4.75675 3.63087C5.02611 2.41232 6.06509 0.552428 7.25798 0.513947ZM5.75724 7.56872C5.80855 8.38964 7.97629 8.56921 8.10456 10.5061C8.19434 12.0325 7.29646 13.0714 6.00095 13.1484C4.43608 13.251 3.57668 12.3275 3.57668 12.3275L3.91018 10.9165C3.91018 10.9165 4.76957 11.5707 5.46222 11.5194C5.91116 11.4937 6.07791 11.1218 6.06509 10.8652C6.00095 9.78776 4.23085 9.8519 4.1154 8.08179C4.01279 6.6067 4.98763 5.10596 7.14254 4.96487C7.97629 4.91356 8.39957 5.11879 8.39957 5.11879L7.91215 6.96585C7.91215 6.96585 7.3606 6.70932 6.70643 6.76062C5.75724 6.82476 5.74442 7.42762 5.75724 7.56872ZM8.81003 2.39949C8.81003 2.01469 8.75873 1.46313 8.57915 1.00137C9.16918 1.11681 9.45138 1.77098 9.57964 2.16861C9.34876 2.23275 9.09222 2.30971 8.81003 2.39949Z" fill="#161616"/> <path d="M10.9778 15.8549L15.0054 14.8544C15.0054 14.8544 13.2738 3.14345 13.261 3.06648C13.2481 2.98952 13.184 2.93822 13.1199 2.93822C13.0557 2.93822 11.927 2.91256 11.927 2.91256C11.927 2.91256 11.2343 2.24557 10.9778 1.98903V15.8549Z" fill="black"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Shopify</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ea0-b3603e67" href="#" class="main-nav_dropdown-grid-list-link is-flex-center is-hidden w-inline-block"><div class="main-nav_dropdown-grid-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/653776e161118c84d45e6584_shopify-plus.svg" alt="" class="main-nav_dropdown-grid-icon-img is-bigger"/></div><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Gorgias Automate</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ea6-b3603e67" href="/ecommerce/bigcommerce" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path fill-rule="evenodd" clip-rule="evenodd" d="M15.7963 0.0351511L9.83039 5.9902H10.8034C12.3285 5.9902 13.2259 6.9454 13.2259 7.995C13.2259 8.81644 12.6693 9.42188 12.0811 9.68604C11.9864 9.72844 11.9898 9.85788 12.0864 9.89596C12.7715 10.1657 13.2651 10.8835 13.2651 11.722C13.2651 12.9134 12.4726 13.8571 10.9357 13.8571H6.70927C6.64287 13.8571 6.58911 13.8041 6.58911 13.739V9.22556L0.0412593 15.7614C-0.0467408 15.8493 0.0153393 16 0.139659 16H15.8928C15.9522 16 16 15.9518 16 15.8925V0.119951C16 0.0133911 15.8717 -0.040049 15.7963 0.0351511ZM8.41423 12.3825H10.5034C11.1397 12.3825 11.5238 12.0523 11.5238 11.4862C11.5238 10.9912 11.164 10.5897 10.5034 10.5897H8.41423C8.34783 10.5897 8.29407 10.6425 8.29407 10.7078V12.2644C8.29407 12.3297 8.34783 12.3825 8.41423 12.3825ZM8.29407 8.99756V7.58236C8.29407 7.51724 8.34783 7.46428 8.41423 7.46428H10.4314C11.0077 7.46428 11.3678 7.8062 11.3678 8.28988C11.3678 8.79692 11.0077 9.11548 10.4314 9.11548H8.41423C8.34783 9.11548 8.29407 9.06268 8.29407 8.99756Z" fill="#121118"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">BigCommerce</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53eac-b3603e67" href="/ecommerce/magento" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M8.88499 4.79877V13.9126L7.99652 14.4594L7.10632 13.9091V4.80578L4.80257 6.23595V14.03L7.99652 16L11.2166 14.016V6.23069L8.88499 4.79877ZM7.99652 0L1.28 4.10122V11.8953L3.0239 12.9311V5.13704L7.99652 2.08917L12.9744 5.13353L12.9952 5.1458L12.9935 12.9223L14.72 11.8988V4.10122L7.99652 0Z" fill="#161616"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Magento</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53eb2-b3603e67" href="/ecommerce/woocommerce" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="11" viewBox="0 0 16 11" fill="none"> <g clip-path="url(#clip0_2359_285)"> <path fill-rule="evenodd" clip-rule="evenodd" d="M1.49337 0.84H14.5107C15.3314 0.84 15.9998 1.49078 15.9998 2.28985V7.12542C15.9998 7.92449 15.3314 8.57527 14.5107 8.57527H9.84024L10.479 10.1034L7.65727 8.57527H1.48915C0.668424 8.57527 0 7.92449 0 7.12542V2.28985C0 1.49078 0.668424 0.84 1.49337 0.84Z" fill="#161616"/> <path d="M0.808027 2.15713C0.909571 2.03767 1.05764 1.96353 1.2184 1.95941C1.54837 1.93882 1.73875 2.09122 1.78952 2.41662C1.99259 3.74289 2.21257 4.87147 2.44525 5.79822L3.87941 3.14566C4.01056 2.90676 4.17131 2.77907 4.37016 2.76672C4.65783 2.74613 4.83551 2.92323 4.90743 3.30218C5.04281 4.04358 5.25011 4.77262 5.52508 5.47695C5.69853 3.86235 5.98621 2.69258 6.38813 1.97178C6.4685 1.80702 6.63348 1.69992 6.81963 1.69169C6.9677 1.67933 7.11577 1.72465 7.23 1.81938C7.34845 1.90587 7.42037 2.0418 7.42883 2.18595C7.4373 2.29304 7.41613 2.40014 7.36537 2.49076C7.11153 2.95207 6.90001 3.71818 6.73503 4.7891C6.57426 5.82294 6.5108 6.63435 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5.65086 9.43837 5.86505C9.248 6.03392 9.07032 6.09983 8.90955 6.07099C8.7488 6.04215 8.62188 5.90212 8.52458 5.6591C8.45265 5.47375 8.41035 5.28015 8.41035 5.07833C8.41035 4.92182 8.42727 4.76531 8.45688 4.6129C8.52035 4.34106 8.63457 4.08568 8.8038 3.85502C9.01955 3.54611 9.248 3.41431 9.4849 3.46372C9.64567 3.49668 9.77258 3.6326 9.86989 3.87563C9.9418 4.06098 9.98412 4.25456 9.98412 4.45227C9.98412 4.60878 9.97142 4.76531 9.93757 4.92182Z" fill="white"/> <path d="M14.8576 3.15482C14.6377 2.77176 14.2569 2.4999 13.8127 2.41753C13.6943 2.39283 13.5759 2.38046 13.4573 2.38046C12.8313 2.38046 12.3193 2.69762 11.9217 3.33192C11.5832 3.87149 11.4055 4.49345 11.414 5.12365C11.414 5.61379 11.5198 6.03392 11.7271 6.38403C11.9471 6.76709 12.3279 7.03892 12.7719 7.12131C12.8905 7.14602 13.0089 7.15838 13.1274 7.15838C13.7578 7.15838 14.2696 6.84123 14.663 6.20691C15.0015 5.66322 15.1791 5.04127 15.1707 4.40284C15.1707 3.9127 15.065 3.49668 14.8576 3.15482ZM14.0328 4.92182C13.9438 5.33783 13.7788 5.65086 13.5334 5.86505C13.3431 6.03392 13.1655 6.09983 13.0047 6.07099C12.844 6.04216 12.717 5.90212 12.6196 5.6591C12.5478 5.47375 12.5055 5.28015 12.5055 5.07833C12.5055 4.92182 12.5224 4.76531 12.552 4.6129C12.6155 4.34106 12.7297 4.08568 12.8989 3.85502C13.1147 3.54611 13.3431 3.41431 13.58 3.46372C13.7408 3.49668 13.8676 3.6326 13.965 3.87563C14.0369 4.06098 14.0793 4.25456 14.0793 4.45227C14.0793 4.60878 14.0665 4.76531 14.0328 4.92182Z" fill="white"/> </g> <defs> <clipPath id="clip0_2359_285"> <rect width="16" height="9.28" fill="white" transform="translate(0 0.84)"/> </clipPath> </defs> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">WooCommerce</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53eb8-b3603e67" href="/ecommerce/prestashop" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/66d83020585652576b83a225_smartarget-prestashop.svg" alt="" class="main-nav_dropdown-grid-icon-img"/></div><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">PrestaShop</div></div></a></div></div><div class="margin-links__navbar is-main-nav is-updated"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Integrations</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list align-bottom"><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ec6-b3603e67" href="#" class="main-nav_dropdown-grid-list-link is-hidden w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M7.33342 14H6.66675L7.33342 9.33333H5.00009C4.61342 9.33333 4.62009 9.12 4.74675 8.89333C4.87342 8.66667 4.78009 8.84 4.79342 8.81333C5.65342 7.29333 6.94675 5.02667 8.66675 2H9.33342L8.66675 6.66667H11.0001C11.3268 6.66667 11.3734 6.88667 11.3134 7.00667L11.2668 7.10667C8.64009 11.7 7.33342 14 7.33342 14Z" fill="#161616"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Omnichannel</div></div><div class="main-nav_dropdown-grid-list-link-subtext hide-tablet">Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ecf-b3603e67" href="http://www.gorgias.com/powered-by-ai" class="main-nav_dropdown-grid-list-link is-hidden w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <g clip-path="url(#clip0_2359_125)"> <path d="M12.6667 6.00001L13.5 4.16667L15.3333 3.33334L13.5 2.50001L12.6667 0.666672L11.8333 2.50001L10 3.33334L11.8333 4.16667L12.6667 6.00001Z" fill="#161616"/> <path d="M12.6667 10L11.8333 11.8333L10 12.6667L11.8333 13.5L12.6667 15.3333L13.5 13.5L15.3333 12.6667L13.5 11.8333L12.6667 10Z" fill="#161616"/> <path d="M7.66666 6.33334L5.99999 2.66667L4.33332 6.33334L0.666656 8L4.33332 9.66667L5.99999 13.3333L7.66666 9.66667L11.3333 8L7.66666 6.33334ZM6.65999 8.66L5.99999 10.1133L5.33999 8.66L3.88666 8L5.33999 7.34L5.99999 5.88667L6.65999 7.34L8.11332 8L6.65999 8.66Z" fill="#161616"/> </g> <defs> <clipPath id="clip0_2359_125"> <rect width="16" height="16" fill="white"/> </clipPath> </defs> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Artificial Intelligence</div></div><div class="main-nav_dropdown-grid-list-link-subtext hide-tablet">Lightspeed AI features to get more done in a fraction of the time</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ed8-b3603e67" href="#" class="main-nav_dropdown-grid-list-link is-hidden w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M3.33334 6.13334H5.33334V12.6667H3.33334V6.13334ZM10.8 8.66667H12.6667V12.6667H10.8V8.66667ZM7.06668 3.33334H8.93334V12.6667H7.06668V3.33334Z" fill="#161616"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Statistics</div></div><div class="main-nav_dropdown-grid-list-link-subtext hide-tablet">Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ee1-b3603e67" href="/ecommerce/klaviyo" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/6729dee28a0ee5391100ce91_Klaviyo.svg" alt="" class="main-nav_dropdown-grid-icon-img"/></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Klaviyo</div></div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ee8-b3603e67" href="/ecommerce/loop-returns" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/6729ded004ef7312d3e70354_Loop.svg" alt="" class="main-nav_dropdown-grid-icon-img"/></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Loop Returns</div></div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53eef-b3603e67" href="/ecommerce/recharge" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/6729deeb7d6a6d031242fca7_Recharge.svg" alt="" class="main-nav_dropdown-grid-icon-img"/></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Recharge</div></div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ef6-b3603e67" href="/ecommerce/yotpo" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/6729deeb76a9fd2112b5d538_Yotpo.svg" alt="" class="main-nav_dropdown-grid-icon-img"/></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Yotpo</div></div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53efd-b3603e67" href="/apps" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M7.33333 10.1133L5.88667 8.66665L7.33333 7.21998L6.39333 6.27332L4 8.66665L6.39333 11.06L7.33333 10.1133Z" fill="#161616"/> <path d="M9.60667 11.06L12 8.66665L9.60667 6.27332L8.66667 7.21998L10.1133 8.66665L8.66667 10.1133L9.60667 11.06Z" fill="#161616"/> <path d="M12.6667 2.66667H9.88C9.6 1.89333 8.86667 1.33333 8 1.33333C7.13333 1.33333 6.4 1.89333 6.12 2.66667H3.33333C3.24 2.66667 3.15333 2.67333 3.06667 2.69333C2.80667 2.74667 2.57333 2.88 2.39333 3.06C2.27333 3.18 2.17333 3.32667 2.10667 3.48667C2.04 3.64 2 3.81333 2 4V13.3333C2 13.5133 2.04 13.6933 2.10667 13.8533C2.17333 14.0133 2.27333 14.1533 2.39333 14.28C2.57333 14.46 2.80667 14.5933 3.06667 14.6467C3.15333 14.66 3.24 14.6667 3.33333 14.6667H12.6667C13.4 14.6667 14 14.0667 14 13.3333V4C14 3.26667 13.4 2.66667 12.6667 2.66667ZM8 2.5C8.27333 2.5 8.5 2.72667 8.5 3C8.5 3.27333 8.27333 3.5 8 3.5C7.72667 3.5 7.5 3.27333 7.5 3C7.5 2.72667 7.72667 2.5 8 2.5ZM12.6667 13.3333H3.33333V4H12.6667V13.3333Z" fill="#161616"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">App Store</div></div><div class="main-nav_dropdown-grid-list-link-subtext no-wrap hide-tablet"><strong>100+</strong> app integrations</div></div></a></div></div><div id="w-node-_88c495d6-7e12-8894-a064-1d6284a53f08-b3603e67" class="gorgias-in-action"><div class="gorgias-in-action_inner"><a href="/product-tour" class="gorgias-in-action_link w-inline-block"><div class="gorgias-in-action_text"><div class="gorgias-in-action_header"><div class="text-weight-semibold text-size-large">See Gorgias in action</div><div class="text-size-large text-weight-semibold is-arrow-symbol">↗︎</div></div><div class="text-size-small">Explore Gorgias through 3-minute interactive product tours.</div></div><img sizes="100vw" srcset="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/67868c94d9fe02655477715b_Nav%20Image%20-%20croped-p-500.png 500w, https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/67868c94d9fe02655477715b_Nav%20Image%20-%20croped-p-800.png 800w, https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/67868c94d9fe02655477715b_Nav%20Image%20-%20croped-p-1080.png 1080w, https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/67868c94d9fe02655477715b_Nav%20Image%20-%20croped.png 1128w" alt="" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/67868c94d9fe02655477715b_Nav%20Image%20-%20croped.png" loading="lazy" class="main-nav_screenshot-img"/></a></div></div></div></div></div></div><div class="wrapper-dropdown-mobile__navbar is-new-nav-mobile"><div data-delay="0" data-hover="false" class="heading__nav-full-width is-new-nav-mobile w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>Centralize 1:1 interactions</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><div class="margin-links__navbar"><a href="https://www.gorgias.com/product/email" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M16.6667 3.3335H3.33341C2.41675 3.3335 1.67508 4.0835 1.67508 5.00016L1.66675 15.0002C1.66675 15.9168 2.41675 16.6668 3.33341 16.6668H16.6667C17.5834 16.6668 18.3334 15.9168 18.3334 15.0002V5.00016C18.3334 4.0835 17.5834 3.3335 16.6667 3.3335ZM16.3334 6.87516L10.4417 10.5585C10.1751 10.7252 9.82508 10.7252 9.55842 10.5585L3.66675 6.87516C3.45841 6.74183 3.33341 6.51683 3.33341 6.27516C3.33341 5.71683 3.94175 5.3835 4.41675 5.67516L10.0001 9.16683L15.5834 5.67516C16.0584 5.3835 16.6667 5.71683 16.6667 6.27516C16.6667 6.51683 16.5417 6.74183 16.3334 6.87516Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Email</div></div></a><a href="https://www.gorgias.com/product/social-media" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.9333 1.71648L6.31659 6.33314C6.00825 6.64148 5.83325 7.06648 5.83325 7.50814V15.8331C5.83325 16.7498 6.58325 17.4998 7.49992 17.4998H14.9999C15.6666 17.4998 16.2666 17.0998 16.5333 16.4915L19.2499 10.1498C19.9499 8.49981 18.7416 6.66648 16.9499 6.66648H12.2416L13.0333 2.84981C13.1166 2.43314 12.9916 2.00814 12.6916 1.70814C12.1999 1.22481 11.4166 1.22481 10.9333 1.71648V1.71648ZM2.49992 17.4998C3.41659 17.4998 4.16659 16.7498 4.16659 15.8331V9.16648C4.16659 8.24981 3.41659 7.49981 2.49992 7.49981C1.58325 7.49981 0.833252 8.24981 0.833252 9.16648V15.8331C0.833252 16.7498 1.58325 17.4998 2.49992 17.4998Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Social media</div></div></a><a href="https://www.gorgias.com/product/live-chat" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M16.6667 4.99984H15.8334V11.6665C15.8334 12.1248 15.4584 12.4998 15.0001 12.4998H5.00008V13.3332C5.00008 14.2498 5.75008 14.9998 6.66675 14.9998H15.0001L18.3334 18.3332V6.6665C18.3334 5.74984 17.5834 4.99984 16.6667 4.99984ZM14.1667 9.1665V3.33317C14.1667 2.4165 13.4167 1.6665 12.5001 1.6665H3.33341C2.41675 1.6665 1.66675 2.4165 1.66675 3.33317V14.1665L5.00008 10.8332H12.5001C13.4167 10.8332 14.1667 10.0832 14.1667 9.1665Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Live chat</div></div></a><a href="https://www.gorgias.com/product/voice" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M16.025 12.7166L13.9084 12.475C13.4 12.4166 12.9 12.5916 12.5417 12.95L11.0084 14.4833C8.65003 13.2833 6.7167 11.3583 5.5167 8.99163L7.05837 7.44997C7.4167 7.09163 7.5917 6.59163 7.53337 6.0833L7.2917 3.9833C7.1917 3.14163 6.48337 2.5083 5.63337 2.5083H4.1917C3.25003 2.5083 2.4667 3.29163 2.52503 4.2333C2.9667 11.35 8.65837 17.0333 15.7667 17.475C16.7084 17.5333 17.4917 16.75 17.4917 15.8083V14.3666C17.5 13.525 16.8667 12.8166 16.025 12.7166V12.7166Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Voice</div></div></a><a href="https://www.gorgias.com/product/sms" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="17" height="17" viewBox="0 0 17 17" fill="none"> <path d="M15.3 0H1.7C0.765 0 0 0.765 0 1.7V17L3.4 13.6H15.3C16.235 13.6 17 12.835 17 11.9V1.7C17 0.765 16.235 0 15.3 0ZM5.95 7.65H4.25V5.95H5.95V7.65ZM9.35 7.65H7.65V5.95H9.35V7.65ZM12.75 7.65H11.05V5.95H12.75V7.65Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>SMS (New!)</div></div></a></div></nav></div><div data-delay="0" data-hover="false" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>AUTOMATE YOUR WORK</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><div class="margin-links__navbar"><a href="https://www.gorgias.com/product/rules" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M16.2166 6.6666L16.875 5.20827L18.3333 4.54993C18.6583 4.39993 18.6583 3.9416 18.3333 3.7916L16.875 3.13327L16.2166 1.6666C16.0666 1.3416 15.6083 1.3416 15.4583 1.6666L14.8 3.12493L13.3333 3.78327C13.0083 3.93327 13.0083 4.3916 13.3333 4.5416L14.7916 5.19993L15.45 6.6666C15.6 6.9916 16.0666 6.9916 16.2166 6.6666ZM9.58328 7.9166L8.25828 4.99993C7.96662 4.34993 7.03328 4.34993 6.74162 4.99993L5.41662 7.9166L2.49995 9.2416C1.84995 9.5416 1.84995 10.4666 2.49995 10.7583L5.41662 12.0833L6.74162 14.9999C7.04162 15.6499 7.96662 15.6499 8.25828 14.9999L9.58328 12.0833L12.5 10.7583C13.15 10.4583 13.15 9.53327 12.5 9.2416L9.58328 7.9166ZM15.45 13.3333L14.7916 14.7916L13.3333 15.4499C13.0083 15.5999 13.0083 16.0583 13.3333 16.2083L14.7916 16.8666L15.45 18.3333C15.6 18.6583 16.0583 18.6583 16.2083 18.3333L16.8666 16.8749L18.3333 16.2166C18.6583 16.0666 18.6583 15.6083 18.3333 15.4583L16.875 14.7999L16.2166 13.3333C16.0666 13.0083 15.6 13.0083 15.45 13.3333Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Rules</div><div class="subtext-link__navbar-full-width">Automate with precision</div></div></a><a href="https://www.gorgias.com/product/self-service" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7.32497 7.70016V4.5835C7.32497 3.4335 8.2583 2.50016 9.4083 2.50016C10.5583 2.50016 11.4916 3.4335 11.4916 4.5835V7.70016C12.5 7.02516 13.1583 5.8835 13.1583 4.5835C13.1583 2.5085 11.4833 0.833496 9.4083 0.833496C7.3333 0.833496 5.6583 2.5085 5.6583 4.5835C5.6583 5.8835 6.31663 7.02516 7.32497 7.70016ZM11.9083 9.7585C11.675 9.64183 11.425 9.5835 11.1666 9.5835H10.6583V4.5835C10.6583 3.89183 10.1 3.3335 9.4083 3.3335C8.71663 3.3335 8.1583 3.89183 8.1583 4.5835V13.5335L5.29163 12.9335C4.9833 12.8668 4.6583 12.9668 4.4333 13.1918C4.07497 13.5585 4.07497 14.1418 4.4333 14.5085L7.77497 17.8502C8.09163 18.1585 8.51663 18.3335 8.9583 18.3335H14.0416C14.875 18.3335 15.575 17.7252 15.6916 16.9002L16.2166 13.1752C16.3166 12.4668 15.95 11.7668 15.3083 11.4502L11.9083 9.7585Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Self-service</div></div></a><a href="https://www.gorgias.com/product/intent-sentiment-detection" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.9167 9.1665C13.6071 9.1665 14.1667 8.60686 14.1667 7.9165C14.1667 7.22615 13.6071 6.6665 12.9167 6.6665C12.2264 6.6665 11.6667 7.22615 11.6667 7.9165C11.6667 8.60686 12.2264 9.1665 12.9167 9.1665Z" fill="currentColor"/> <path d="M7.08325 9.1665C7.77361 9.1665 8.33325 8.60686 8.33325 7.9165C8.33325 7.22615 7.77361 6.6665 7.08325 6.6665C6.3929 6.6665 5.83325 7.22615 5.83325 7.9165C5.83325 8.60686 6.3929 9.1665 7.08325 9.1665Z" fill="currentColor"/> <path d="M9.99175 1.6665C5.39175 1.6665 1.66675 5.39984 1.66675 9.99984C1.66675 14.5998 5.39175 18.3332 9.99175 18.3332C14.6001 18.3332 18.3334 14.5998 18.3334 9.99984C18.3334 5.39984 14.6001 1.6665 9.99175 1.6665ZM10.0001 16.6665C6.31675 16.6665 3.33341 13.6832 3.33341 9.99984C3.33341 6.3165 6.31675 3.33317 10.0001 3.33317C13.6834 3.33317 16.6667 6.3165 16.6667 9.99984C16.6667 13.6832 13.6834 16.6665 10.0001 16.6665ZM13.6751 11.5748C13.3834 11.3915 12.9917 11.4832 12.8167 11.7748C12.2001 12.7498 11.1501 13.3332 10.0001 13.3332C8.85008 13.3332 7.80008 12.7498 7.18341 11.7665C7.00008 11.4748 6.61675 11.3832 6.32508 11.5665C6.03342 11.7498 5.94175 12.1332 6.12508 12.4248C6.97508 13.7832 8.41675 14.5832 10.0001 14.5832C11.5834 14.5832 13.0251 13.7748 13.8751 12.4332C14.0584 12.1415 13.9667 11.7582 13.6751 11.5748Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Intents & sentiment detection</div></div></a><a href="https://www.gorgias.com/product/macros" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.8333 2.5H4.16667C3.25 2.5 2.5 3.25 2.5 4.16667V15.8333C2.5 16.75 3.25 17.5 4.16667 17.5H15.8333C16.75 17.5 17.5 16.75 17.5 15.8333V4.16667C17.5 3.25 16.75 2.5 15.8333 2.5ZM10.8333 14.1667H6.66667C6.20833 14.1667 5.83333 13.7917 5.83333 13.3333C5.83333 12.875 6.20833 12.5 6.66667 12.5H10.8333C11.2917 12.5 11.6667 12.875 11.6667 13.3333C11.6667 13.7917 11.2917 14.1667 10.8333 14.1667ZM13.3333 10.8333H6.66667C6.20833 10.8333 5.83333 10.4583 5.83333 10C5.83333 9.54167 6.20833 9.16667 6.66667 9.16667H13.3333C13.7917 9.16667 14.1667 9.54167 14.1667 10C14.1667 10.4583 13.7917 10.8333 13.3333 10.8333ZM13.3333 7.5H6.66667C6.20833 7.5 5.83333 7.125 5.83333 6.66667C5.83333 6.20833 6.20833 5.83333 6.66667 5.83333H13.3333C13.7917 5.83333 14.1667 6.20833 14.1667 6.66667C14.1667 7.125 13.7917 7.5 13.3333 7.5Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Macros</div><div class="subtext-link__navbar-full-width">Respond faster</div></div></a><a href="https://www.gorgias.com/product/automation-add-on" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 48 48" fill="currentColor"><path d="M19.95 42 22 27.9h-7.3q-.55 0-.8-.5t0-.95L26.15 6h2.05l-2.05 14.05h7.2q.55 0 .825.5.275.5.025.95L22 42Z"/></svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Automation add-on</div><div class="subtext-link__navbar-full-width">Respond faster</div></div></a><a href="https://www.gorgias.com/product/flows" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ph" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 256 256"><path fill="currentColor" d="m248.49 71.51l-32-32a12 12 0 0 0-17 17L211 68h-19a77.43 77.43 0 0 0-30 7.1c-14.49 6.69-32.81 21-37.81 50.92c-2.69 16.17-10.58 27.4-23.43 33.39A49.4 49.4 0 0 1 90 162.93a44 44 0 1 0 .53 24.28a74.05 74.05 0 0 0 19.2-5.54c14.52-6.45 32.91-20.66 38.09-51.7c2.58-15.48 10.48-26.49 23.49-32.75A55.13 55.13 0 0 1 192 92h19l-11.52 11.51a12 12 0 0 0 17 17l32-32a12 12 0 0 0 .01-17ZM48 196a20 20 0 1 1 20-20a20 20 0 0 1-20 20Z"></path></svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Flows</div><div class="subtext-link__navbar-full-width">Respond faster</div></div></a></div></nav></div><div data-delay="0" data-hover="false" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>EMPOWER SUPPORT TEAMS</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><div><a href="https://www.gorgias.com/product/order-management" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M18.3333 7.5H14.3416L10.6833 2.025C10.3499 1.53333 9.62492 1.53333 9.29992 2.025L5.64158 7.5H1.66659C1.20825 7.5 0.833252 7.875 0.833252 8.33333C0.833252 8.40833 0.841585 8.48333 0.866585 8.55833L2.98325 16.2833C3.17492 16.9833 3.81658 17.5 4.58325 17.5H15.4166C16.1833 17.5 16.8249 16.9833 17.0249 16.2833L19.1416 8.55833L19.1666 8.33333C19.1666 7.875 18.7916 7.5 18.3333 7.5ZM9.99158 3.99167L12.3333 7.5H7.64992L9.99158 3.99167ZM9.99992 14.1667C9.08325 14.1667 8.33325 13.4167 8.33325 12.5C8.33325 11.5833 9.08325 10.8333 9.99992 10.8333C10.9166 10.8333 11.6666 11.5833 11.6666 12.5C11.6666 13.4167 10.9166 14.1667 9.99992 14.1667Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Order management</div></div></a><a href="https://www.gorgias.com/product/customer-sidebar" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M5.83333 6.6665C5.375 6.6665 5 7.0415 5 7.49984V12.4998C5 13.4165 5.75 14.1665 6.66667 14.1665H13.3333C13.7917 14.1665 14.1667 13.7915 14.1667 13.3332C14.1667 12.8748 13.7917 12.4998 13.3333 12.4998H6.66667V7.49984C6.66667 7.0415 6.29167 6.6665 5.83333 6.6665Z" fill="currentColor"/> <path d="M16.6666 2.5H9.99992C9.08325 2.5 8.33325 3.25 8.33325 4.16667V9.16667C8.33325 10.0833 9.08325 10.8333 9.99992 10.8333H16.6666C17.5833 10.8333 18.3333 10.0833 18.3333 9.16667V4.16667C18.3333 3.25 17.5833 2.5 16.6666 2.5ZM16.2499 9.16667H10.4166C10.1833 9.16667 9.99992 8.98333 9.99992 8.75V5.83333H16.6666V8.75C16.6666 8.98333 16.4833 9.16667 16.2499 9.16667Z" fill="currentColor"/> <path d="M2.50008 10C2.04175 10 1.66675 10.375 1.66675 10.8333V15.8333C1.66675 16.75 2.41675 17.5 3.33341 17.5H10.0001C10.4584 17.5 10.8334 17.125 10.8334 16.6667C10.8334 16.2083 10.4584 15.8333 10.0001 15.8333H3.33341V10.8333C3.33341 10.375 2.95841 10 2.50008 10Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Customer Sidebar</div></div></a><a href="https://www.gorgias.com/product/multi-stores" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M4.16673 5.00016H15.8334C16.2917 5.00016 16.6667 4.62516 16.6667 4.16683C16.6667 3.7085 16.2917 3.3335 15.8334 3.3335H4.16673C3.70839 3.3335 3.33339 3.7085 3.33339 4.16683C3.33339 4.62516 3.70839 5.00016 4.16673 5.00016ZM16.8001 6.50016C16.7251 6.11683 16.3834 5.8335 15.9834 5.8335H4.01673C3.61673 5.8335 3.27506 6.11683 3.20006 6.50016L2.36673 10.6668C2.26673 11.1835 2.65839 11.6668 3.18339 11.6668H3.33339V15.8335C3.33339 16.2918 3.70839 16.6668 4.16673 16.6668H10.8334C11.2917 16.6668 11.6667 16.2918 11.6667 15.8335V11.6668H15.0001V15.8335C15.0001 16.2918 15.3751 16.6668 15.8334 16.6668C16.2917 16.6668 16.6667 16.2918 16.6667 15.8335V11.6668H16.8167C17.3417 11.6668 17.7334 11.1835 17.6334 10.6668L16.8001 6.50016V6.50016ZM10.0001 15.0002H5.00006V11.6668H10.0001V15.0002Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Multi-Stores</div></div></a><a href="https://www.gorgias.com/product/views" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.8333 2.5H4.16667C3.25 2.5 2.5 3.25 2.5 4.16667V10C2.5 10.9167 3.25 11.6667 4.16667 11.6667H15.8333C16.75 11.6667 17.5 10.9167 17.5 10V4.16667C17.5 3.25 16.75 2.5 15.8333 2.5ZM15.8333 7.5H13.2167C12.825 7.5 12.5167 7.775 12.4083 8.15C12.1083 9.2 11.125 10 10 10C8.875 10 7.89167 9.2 7.59167 8.15C7.48333 7.775 7.175 7.5 6.78333 7.5H4.16667V5C4.16667 4.54167 4.54167 4.16667 5 4.16667H15C15.4583 4.16667 15.8333 4.54167 15.8333 5V7.5ZM13.225 13.3333H16.6667C17.125 13.3333 17.5 13.7083 17.5 14.1667V15.8333C17.5 16.75 16.75 17.5 15.8333 17.5H4.16667C3.25 17.5 2.5 16.75 2.5 15.8333V14.1667C2.5 13.7083 2.875 13.3333 3.33333 13.3333H6.775C7.16667 13.3333 7.48333 13.6167 7.59167 14C7.88333 15.0583 8.85 15.8333 10 15.8333C11.15 15.8333 12.1167 15.0583 12.4083 14C12.5167 13.6167 12.8333 13.3333 13.225 13.3333Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Views</div></div></a></div></nav></div><div data-delay="0" data-hover="false" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>MEASURE & IMPROVE</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><div><a href="https://www.gorgias.com/product/revenue-statistics" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9.83341 9.08333C7.94175 8.59167 7.33341 8.08333 7.33341 7.29167C7.33341 6.38333 8.17508 5.75 9.58341 5.75C10.7667 5.75 11.3584 6.2 11.5751 6.91667C11.6751 7.25 11.9501 7.5 12.3001 7.5H12.5501C13.1001 7.5 13.4917 6.95833 13.3001 6.44167C12.9501 5.45833 12.1334 4.64167 10.8334 4.325V3.75C10.8334 3.05833 10.2751 2.5 9.58341 2.5C8.89175 2.5 8.33341 3.05833 8.33341 3.75V4.3C6.71675 4.65 5.41675 5.7 5.41675 7.30833C5.41675 9.23333 7.00841 10.1917 9.33341 10.75C11.4167 11.25 11.8334 11.9833 11.8334 12.7583C11.8334 13.3333 11.4251 14.25 9.58341 14.25C8.20841 14.25 7.50008 13.7583 7.22508 13.0583C7.10008 12.7333 6.81675 12.5 6.47508 12.5H6.24175C5.68341 12.5 5.29175 13.0667 5.50008 13.5833C5.97508 14.7417 7.08341 15.425 8.33341 15.6917V16.25C8.33341 16.9417 8.89175 17.5 9.58341 17.5C10.2751 17.5 10.8334 16.9417 10.8334 16.25V15.7083C12.4584 15.4 13.7501 14.4583 13.7501 12.75C13.7501 10.3833 11.7251 9.575 9.83341 9.08333Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Revenue Statistics</div><div class="subtext-link__navbar-full-width">Know your bottom line</div></div></a><a href="https://www.gorgias.com/product/live-statistics" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M17.4999 6.66667C16.2916 6.66667 15.6166 7.86667 15.8916 8.75833L12.9333 11.725C12.6833 11.65 12.3166 11.65 12.0666 11.725L9.94158 9.6C10.2249 8.70833 9.54992 7.5 8.33325 7.5C7.12492 7.5 6.44158 8.7 6.72492 9.6L2.92492 13.3917C2.03325 13.1167 0.833252 13.7917 0.833252 15C0.833252 15.9167 1.58325 16.6667 2.49992 16.6667C3.70825 16.6667 4.38325 15.4667 4.10825 14.575L7.89992 10.775C8.14992 10.85 8.51658 10.85 8.76658 10.775L10.8916 12.9C10.6083 13.7917 11.2833 15 12.4999 15C13.7083 15 14.3916 13.8 14.1083 12.9L17.0749 9.94167C17.9666 10.2167 19.1666 9.54167 19.1666 8.33333C19.1666 7.41667 18.4166 6.66667 17.4999 6.66667Z" fill="currentColor"/> <path d="M12.4999 7.5L13.2833 5.775L14.9999 5L13.2833 4.225L12.4999 2.5L11.7333 4.225L9.99992 5L11.7333 5.775L12.4999 7.5Z" fill="currentColor"/> <path d="M2.91659 9.16667L3.33325 7.5L4.99992 7.08333L3.33325 6.66667L2.91659 5L2.49992 6.66667L0.833252 7.08333L2.49992 7.5L2.91659 9.16667Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Live Statistics</div><div class="subtext-link__navbar-full-width">Monitor performance in real time</div></div></a><a href="https://www.gorgias.com/product/satisfaction-survey" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9.99175 1.6665C5.39175 1.6665 1.66675 5.39984 1.66675 9.99984C1.66675 14.5998 5.39175 18.3332 9.99175 18.3332C14.6001 18.3332 18.3334 14.5998 18.3334 9.99984C18.3334 5.39984 14.6001 1.6665 9.99175 1.6665ZM12.6834 14.4915L10.0001 12.8748L7.31675 14.4915C7.00008 14.6832 6.60841 14.3998 6.69175 14.0415L7.40008 10.9915L5.04175 8.94984C4.76675 8.70817 4.91675 8.24984 5.28342 8.2165L8.40008 7.94984L9.61675 5.07484C9.75842 4.73317 10.2417 4.73317 10.3834 5.07484L11.6001 7.9415L14.7167 8.20817C15.0834 8.2415 15.2334 8.69984 14.9501 8.9415L12.5917 10.9832L13.3001 14.0415C13.3834 14.3998 13.0001 14.6832 12.6834 14.4915V14.4915Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Satisfaction survey</div><div class="subtext-link__navbar-full-width">Keep your customers happy</div></div></a><a href="https://www.gorgias.com/product/support-performance" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M5.41675 17.5H2.50008C2.04175 17.5 1.66675 17.125 1.66675 16.6667V8.33333C1.66675 7.875 2.04175 7.5 2.50008 7.5H5.41675C5.87508 7.5 6.25008 7.875 6.25008 8.33333V16.6667C6.25008 17.125 5.87508 17.5 5.41675 17.5ZM11.4584 2.5H8.54175C8.08342 2.5 7.70842 2.875 7.70842 3.33333V16.6667C7.70842 17.125 8.08342 17.5 8.54175 17.5H11.4584C11.9167 17.5 12.2917 17.125 12.2917 16.6667V3.33333C12.2917 2.875 11.9167 2.5 11.4584 2.5ZM17.5001 9.16667H14.5834C14.1251 9.16667 13.7501 9.54167 13.7501 10V16.6667C13.7501 17.125 14.1251 17.5 14.5834 17.5H17.5001C17.9584 17.5 18.3334 17.125 18.3334 16.6667V10C18.3334 9.54167 17.9584 9.16667 17.5001 9.16667Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Support performance</div><div class="subtext-link__navbar-full-width">Your control center</div></div></a></div></nav></div><div data-delay="0" data-hover="false" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>PLATFORMS</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><div><a href="#" class="wrapper-link__nav-full-width w-inline-block"><div><img loading="eager" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/61ba2a82c4ab44ae3d373b1c_Shopify.svg" alt="" class="icon__navbar-full-width black"/></div><div class="wrapper-text-link__nav-full-width"><div>Shopify</div></div></a><a href="#" class="wrapper-link__nav-full-width w-inline-block"><div><img loading="eager" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/61ba2a7fb999eeef77994397_Magento.svg" alt="" class="icon__navbar-full-width black"/></div><div class="wrapper-text-link__nav-full-width"><div>Magento</div></div></a><a href="#" class="wrapper-link__nav-full-width w-inline-block"><div><img loading="eager" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/61ba2a7c7b974d1807e27c8f_BigCommerce.svg" alt="" class="icon__navbar-full-width black"/></div><div class="wrapper-text-link__nav-full-width flex"><div>BigCommerce</div><div class="badge-link__navbar">New</div></div></a></div></nav></div><div data-delay="0" data-hover="false" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>OVERVIEW</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><div class="wrapper-links__navbar-full-width margin20-bottom"><a href="/product" class="wrapper-link__nav-full-width single-line w-inline-block"><div><img loading="eager" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/61ba2a7f54a73c1ca914e578_Product%20Overview.svg" alt="" class="icon__navbar-full-width black"/></div><div class="wrapper-text-link__nav-full-width"><div>Product overview</div></div></a><a href="#" class="wrapper-link__nav-full-width single-line hidden w-inline-block"><div><img loading="eager" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/61ba2a7db282b861c2d39628_Machine%20Learning%20AI.svg" alt="" class="icon__navbar-full-width black"/></div><div class="wrapper-text-link__nav-full-width"><div>Machine learning & A.I.</div></div></a><a href="/customers" class="wrapper-link__nav-full-width single-line w-inline-block"><div><img loading="eager" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/61ba2a7c29d8934b2c52d724_Customer%20Stories.svg" alt="" class="icon__navbar-full-width black"/></div><div class="wrapper-text-link__nav-full-width"><div>Customer stories</div></div></a></div></nav></div></div></nav></div><a href="/enterprise" class="nav_link_generic is-nav-white is-black-mobile text-20-mobile w-inline-block"><div class="hover-underline">Enterprise</div></a><a href="/pricing" class="nav_link_generic is-nav-white is-black-mobile text-20-mobile w-inline-block"><div class="hover-underline">Pricing</div></a><div data-hover="true" data-delay="0" class="navbar-dropdown is-main-nav w-dropdown"><div class="navbar-toggle__dropdown is-nav-toggle-white w-dropdown-toggle"><div class="text__nav-toggle text-size-16 text-weight-normal is-black-mobile text-20-mobile hover-underline white-underline one-pixel-underline">Partners</div><div class="navbar-toggle_icon-wrapper is-dark-mobile"><div class="arrow-svg-menu mobile-heading is-no-padding w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div></div><nav class="dropdown__navbar is-below-bar is-centered-subnav min-width-900 box-shadow-1 w-dropdown-list"><div class="wrapper-links__dropdown-navbar full-width-nav is-drodown-coral max-width-958px"><div class="wrapper-grid-left__navbar-full-width is-dropdown-3column"><div class="margin-links__navbar is-main-nav"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Tech Partners</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list no-spacing-mobile"><a id="w-node-_23a06107-2655-aa81-188e-7172b360402b-b3603e67" href="/tech-partner" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Become a Tech Partner</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b360402f-b3603e67" href="/app-partners" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Build an app</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b3604033-b3603e67" href="/apps" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Browse the App Store</div></div></a><a id="w-node-_06e6a51a-034b-95e9-1ad8-0e28b99f817a-b3603e67" href="/partner-referral" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Refer a customer</div></div></a></div></div><div class="margin-links__navbar is-main-nav"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Agency Partners</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list no-spacing-mobile"><a id="w-node-_23a06107-2655-aa81-188e-7172b360403e-b3603e67" href="/partner-program" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Become an Agency Partner</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b3604042-b3603e67" href="https://agencies.gorgias.com/" target="_blank" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Find a partner</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b3604046-b3603e67" href="https://dash.partnerstack.com/handshake" target="_blank" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Agency Partner Portal</div></div></a><a id="w-node-e162d506-6c30-74fe-b468-367d05c0f2be-b3603e67" href="/partner-referral" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Refer a client</div></div></a></div></div><div id="w-node-a91d5f76-49c0-f79e-3afa-bd2e2c4f3408-b3603e67" class="margin-links__navbar is-main-nav"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Ambassadors</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list no-spacing-mobile"><a id="w-node-a91d5f76-49c0-f79e-3afa-bd2e2c4f3410-b3603e67" href="/ambassadors" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Become an Ambassador</div></div></a><a id="w-node-a91d5f76-49c0-f79e-3afa-bd2e2c4f3414-b3603e67" href="/ambassadors#meet-our-ambassadors" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Meet our Ambassadors</div></div></a></div></div></div></div><div class="wrapper-dropdown-mobile__navbar is-new-nav-mobile"><div data-hover="false" data-delay="0" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>Tech Partners</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><a href="/app-partners" class="wrapper-link__nav-full-width w-inline-block"><div class="wrapper-text-link__nav-full-width no-margin"><div>Build an integration</div></div></a><a href="/apps" class="wrapper-link__nav-full-width w-inline-block"><div class="wrapper-text-link__nav-full-width no-margin"><div>Browse the App Store</div></div></a><a href="#" class="wrapper-link__nav-full-width w-inline-block"><div class="wrapper-text-link__nav-full-width no-margin"><div>Developer Portal</div></div></a></nav></div><div data-hover="false" data-delay="0" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>Agency partners</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><a href="/partner-program" class="wrapper-link__nav-full-width w-inline-block"><div class="wrapper-text-link__nav-full-width no-margin"><div>Become a Agency Partner</div></div></a><a href="https://agencies.gorgias.com/" target="_blank" class="wrapper-link__nav-full-width w-inline-block"><div class="wrapper-text-link__nav-full-width no-margin"><div>Find a partner</div></div></a><a href="https://dash.partnerstack.com/handshake" target="_blank" class="wrapper-link__nav-full-width w-inline-block"><div class="wrapper-text-link__nav-full-width no-margin"><div>Agency Partner Portal</div></div></a></nav></div></div></nav></div><div data-delay="0" data-hover="true" class="navbar-dropdown is-main-nav n-border-bottom-mobile w-dropdown"><div id="navbar_resources" class="navbar-toggle__dropdown is-nav-toggle-white no-border-bottom-mobile w-dropdown-toggle"><div class="text__nav-toggle text-size-16 text-weight-normal is-black-mobile text-20-mobile hover-underline white-underline one-pixel-underline">Resources</div><div class="navbar-toggle_icon-wrapper is-dark-mobile"><div class="arrow-svg-menu mobile-heading is-no-padding w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div></div><nav class="dropdown__navbar is-below-bar is-centered-subnav min-width-900 box-shadow-1 w-dropdown-list"><div class="wrapper-links__dropdown-navbar full-width-nav is-drodown-coral max-width-958px"><div class="wrapper-grid-left__navbar-full-width is-dropdown-3column"><div class="margin-links__navbar is-main-nav"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Growth</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list"><a id="w-node-_23a06107-2655-aa81-188e-7172b360407f-b3603e67" href="/blog" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Blog</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b3604083-b3603e67" href="/playbooks" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">CX Growth Playbook</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b3604087-b3603e67" href="/tools" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Ecommerce tools</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b360408b-b3603e67" href="/benchmark-customer-service" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">CS Benchmark report</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b360408f-b3603e67" href="/tools/roi-support" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">ROI calculator</div></div></a></div></div><div class="margin-links__navbar is-main-nav"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Success</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list"><a id="w-node-_23a06107-2655-aa81-188e-7172b360409a-b3603e67" href="/customers" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Customer stories</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b360409e-b3603e67" href="https://academy.gorgias.com/trainings?utm_source=main-website&utm_medium=meni&utm_campaign=resources-menu" target="_blank" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Gorgias Academy</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b36040a2-b3603e67" href="https://app.getcontrast.io/gorgias?tab=upcoming" target="_blank" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Webinars</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b36040a6-b3603e67" href="https://docs.gorgias.com/" 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11.65C13.96 11.87 14.46 12 15 12Z" fill="#000"/> </svg></div></div><h2 id="category-name" class="alt-heading-style-h6">For Everyone</h2></div><div class="icon-size-medium-dropdown w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M21.1733 12.3867L16 17.56L10.8266 12.3867C10.3066 11.8667 9.46664 11.8667 8.94664 12.3867C8.42664 12.9067 8.42664 13.7467 8.94664 14.2667L15.0666 20.3867C15.5866 20.9067 16.4266 20.9067 16.9466 20.3867L23.0666 14.2667C23.5866 13.7467 23.5866 12.9067 23.0666 12.3867C22.5466 11.88 21.6933 11.8667 21.1733 12.3867Z" fill="#000"/> </svg></div></div><nav class="legal_links-dropdown-list w-dropdown-list"><div class="margin-bottom-xsmall show-tablet"><h2 class="l-text-size-medium text-semi-bold margin-0">For Everyone</h2></div><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/terms-of-use" aria-current="page" class="legal_link w-inline-block w--current"><div class="icon-size-medium hide-tablet w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">Terms of Use </div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/privacy" class="legal_link w-inline-block"><div class="icon-size-medium hide-tablet w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div 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21.2266 15.6133 20.3866Z" fill="#0075FF"/> </svg></div><div class="text-weight-normal">Professional Services Agreement</div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/terms-of-service" class="legal_link w-inline-block"><div class="icon-size-medium hide-tablet w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#0075FF"/> </svg></div><div class="text-weight-normal">Master Subscription Agreement </div></a></div></div></div></div><div class="margin-bottom-xsmall show-tablet"><h2 class="l-text-size-medium text-semi-bold margin-0">For Partners</h2></div><div class="margin-bottom-medium show-tablet"><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" 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20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#0075FF"/> </svg></div><div class="text-weight-normal">Referral Program Guide </div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/referral-agreement" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#0075FF"/> </svg></div><div class="text-weight-normal">Referral Agreement</div></a></div></div></div></div><div class="margin-bottom-xsmall show-tablet"><h2 class="l-text-size-medium text-semi-bold margin-0">Security</h2></div><div class="margin-bottom-medium show-tablet"><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div 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21.2266 15.6133 20.3866Z" fill="#0075FF"/> </svg></div><div class="text-weight-normal">List of Data Subprocessors </div></a></div></div></div></div><div class="margin-top-small show-tablet"><a href="/legal" class="link-blue">Back to legal page</a></div></nav></div></div><div class="legal_links-wrapper-template background-color-grey1 hide-tablet"><div data-hover="false" data-delay="0" data-w-id="7482b64c-66f9-5470-0339-f42b14bfc542" class="legal_links-dropdown w-dropdown"><div class="legal_links-dropdown-toggle w-dropdown-toggle"><div class="legal_links-dropdown-top"><div class="icon-wrapper-regular hide-tablet"><div class="icon-size-small w-embed"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.55 13C16.3 13 16.96 12.59 17.3 11.97L20.88 5.48C21.25 4.82 20.77 4 20.01 4H5.21L4.27 2H1V4H3L6.6 11.59L5.25 14.03C4.52 15.37 5.48 17 7 17H19V15H7L8.1 13H15.55ZM6.16 6H18.31L15.55 11H8.53L6.16 6ZM7 18C5.9 18 5.01 18.9 5.01 20C5.01 21.1 5.9 22 7 22C8.1 22 9 21.1 9 20C9 18.9 8.1 18 7 18ZM17 18C15.9 18 15.01 18.9 15.01 20C15.01 21.1 15.9 22 17 22C18.1 22 19 21.1 19 20C19 18.9 18.1 18 17 18Z" fill="#000"/> </svg></div></div><h2 class="alt-heading-style-h6">For Customers</h2></div><div class="icon-size-medium-dropdown w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M21.1733 12.3867L16 17.56L10.8266 12.3867C10.3066 11.8667 9.46664 11.8667 8.94664 12.3867C8.42664 12.9067 8.42664 13.7467 8.94664 14.2667L15.0666 20.3867C15.5866 20.9067 16.4266 20.9067 16.9466 20.3867L23.0666 14.2667C23.5866 13.7467 23.5866 12.9067 23.0666 12.3867C22.5466 11.88 21.6933 11.8667 21.1733 12.3867Z" fill="#000"/> </svg></div></div><nav class="legal_links-dropdown-list w-dropdown-list"><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/terms-of-service" class="legal_link w-inline-block"><div 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Agreement</div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/professional-services-agreement" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">Professional Services Agreement</div></a></div></div></div></nav></div></div><div class="legal_links-wrapper-template background-color-grey1 hide-tablet"><div data-hover="false" data-delay="0" data-w-id="7f91d75f-da63-4158-0901-80e3ef6ed1c7" class="legal_links-dropdown w-dropdown"><div class="legal_links-dropdown-toggle w-dropdown-toggle"><div class="legal_links-dropdown-top"><div class="icon-wrapper-regular hide-tablet"><div 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role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/referral-agreement" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">Referral Agreement</div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/referral-program-guide" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">Referral Program Guide </div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/api-license-and-terms-of-use" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">API License Agreement </div></a></div></div></div></nav></div></div><div id="w-node-c300e965-5f5e-c893-2fe0-97c9e7ff1da4-5b36e6c6" class="legal_links-wrapper-template background-color-grey1 hide-tablet"><div data-hover="false" data-delay="0" data-w-id="0aadbf0a-819d-1abb-43e9-61d77b35f184" class="legal_links-dropdown w-dropdown"><div class="legal_links-dropdown-toggle w-dropdown-toggle"><div class="legal_links-dropdown-top"><div class="icon-wrapper-regular hide-tablet"><div class="icon-size-small w-embed"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M18 8H17V6C17 3.24 14.76 1 12 1C9.24 1 7 3.24 7 6V8H6C4.9 8 4 8.9 4 10V20C4 21.1 4.9 22 6 22H18C19.1 22 20 21.1 20 20V10C20 8.9 19.1 8 18 8ZM9 6C9 4.34 10.34 3 12 3C13.66 3 15 4.34 15 6V8H9V6ZM18 20H6V10H18V20ZM12 17C13.1 17 14 16.1 14 15C14 13.9 13.1 13 12 13C10.9 13 10 13.9 10 15C10 16.1 10.9 17 12 17Z" fill="#000"/> </svg></div></div><h2 class="alt-heading-style-h6">Security</h2></div><div class="icon-size-medium-dropdown w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M21.1733 12.3867L16 17.56L10.8266 12.3867C10.3066 11.8667 9.46664 11.8667 8.94664 12.3867C8.42664 12.9067 8.42664 13.7467 8.94664 14.2667L15.0666 20.3867C15.5866 20.9067 16.4266 20.9067 16.9466 20.3867L23.0666 14.2667C23.5866 13.7467 23.5866 12.9067 23.0666 12.3867C22.5466 11.88 21.6933 11.8667 21.1733 12.3867Z" fill="#000"/> </svg></div></div><nav class="legal_links-dropdown-list w-dropdown-list"><div class="divider"></div><a href="/security" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">Security at Gorgias</div></a><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/list-of-data-subprocessors" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">List of Data Subprocessors </div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/list-of-cookies" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">List of cookies</div></a></div></div></div></nav></div></div><div id="w-node-aba96568-b5f0-61af-bc31-d82dffdfaf5d-5b36e6c6" class="margin-top-small hide-tablet"><a href="/legal" class="link-underline">Back to Legal Page</a></div></div><div id="w-node-_60f39088-2d47-d73f-62fb-e1176ad62f8c-5b36e6c6" class="legal_rich-text w-richtext"><p>These Website Terms of Use (“Terms”) apply to the use of our websites and other digital portals that link to these Terms (collectively, “Sites”) that are owned or controlled by Gorgias Inc. and its affiliates (“Company”, “we”, “us”). These Terms also govern any access to or use of the Sites or its content, services and tools by You, Your agents and other representatives on Your behalf (collectively referred to as, “You”). These terms do not apply to your access and use of our products or services that are made available to You under a subscription (the “Services”). The purchase, use, and support of Our Services are governed by our <a href="http://www.gorgias.com/legal/master-subscription-agreement">Master Subscription Agreement</a>, including any information and data we collect in connection with Your use of the Services. </p><p>By accessing or using the Sites or any of its content, You represent to Gorgias that (i) You are lawfully able to accept these Terms and form this contract (e.g., You are not a minor), (ii) You consent to contract with Gorgias electronically, that the Terms can be maintained in electronic form, and that clicking on the ’Submit’ button or using the Sites constitutes Your acceptance to these Terms intending to be legally bound in the same manner as if these Terms and electronic signatures were done in paper form, and (iii) if You are entering into these Terms on behalf or as a representative of an entity, such as the company You work for, You have the authority to bind that entity. If You do not agree with these Terms, do not use the Sites.</p><h1><strong>1. Access and Use </strong></h1><p><strong><em>Right to Access.</em></strong> You are granted permission to use the Sites and the content therein for Your internal business use and consideration, and not for any further distribution, publication, copying, operation as a service, or other exploitation not expressly permitted under these Terms or other agreements between You and us. The Sites and the content available on the Sites are owned or licensed by us and subject to United States and international intellectual property laws. Except as expressly granted herein, no right or licenses to our Sites or content located therein are granted by these Terms. This permission applies to public-facing Sites and those Sites or services and tools available on such Sites that require creation of an account or use of security access credentials. The use of any materials, content, and online tools on the Sites permitted under these Terms are subject to applicable laws [and other Gorgias’ policies referenced herein]. </p><p><strong><em>Authenticated Access</em>.</strong> Depending on the Sites and the online services and tools we make available to our customers, You may be asked to create an account with us as a prerequisite to obtaining access to such services and tools (e.g., the Referral Program Portal). When You create such an account, You represent that such accounts are being created by You or someone that is authorized to legally act on Your behalf. Your use and access to such authenticated services and tools are (i) subject to Your compliance with these Terms and policies we have communicated to You, and (ii) solely for the period we have granted access to such services and tools, in its sole discretion or as provided in the relevant agreement covering such authenticated services and tools, if any. </p><p><strong><em>Order of Precedence.</em></strong> These Terms supplement and do not replace any other agreement between You and Gorgias related to the Sites and any online services, including any Software-as-a-Service You have subscribed to with Gorgias. If there is a conflict between these Terms and other agreements that govern Your use of the relevant Sites or digital services and tools accessible on such Sites, those agreement terms will govern. </p><h1><strong>2. Privacy</strong></h1><p>For information on Our practices concerning personally identifiable information and data collection, usage, disclosure and other processing practices, please review <a href="http://www.gorgias.com/legal/privacy">Gorgias’ Privacy Notice</a> if you reside in a jurisdiction other than the European Economic Area, the United Kingdom, and Switzerland. For information on our processing of personal data from the European Economic Area, the United Kingdom, and Switzerland, please review our <a href="http://www.gorgias.com/legal/eu-privacy-notice">EU Privacy Policy</a>.</p><h1>3. User Requirements<strong><em>‍</em></strong></h1><p>‍<strong><em>Prohibitions</em></strong>. You are prohibited from, and You agree to cause Your personnel and representatives that use the Sites on Your behalf or for Your benefit from, using the Sites:</p><p>• in any way that violates any applicable federal, state, local, or international law or regulation;</p><p>• for fraudulent purposes;</p><p>• for the purpose of exploiting, harming, or attempting to exploit or harm others in any way, including by exposing them to inappropriate content;</p><p>• to store, publish, display, or transmit defamatory, infringing, libelous, harassing, abusive, threatening or otherwise unlawful or tortious material;</p><p>• to store, publish, display or transmit material in violation of third-party privacy rights;</p><p>• to send unsolicited messages or postings, including bulk commercial advertising or informational announcements and “spam”;</p><p>• to compromise or attempt to compromise the security of any Gorgias or third-party network, system, server, or account;</p><p>• to impersonate or attempt to impersonate Gorgias, Gorgias personnel, another subscriber or user, or any other person or entity; or</p><p>• in any way that restricts or inhibits anyone’s use or enjoyment of Gorgias’ services, or as determined by Gorgias, may harm Gorgias or users of the Gorgias or expose Gorgias or users of Gorgias to liability.<strong><em>‍</em></strong></p><p>‍<strong><em>User Credentials.</em></strong> You are responsible for the login credentials created or provided to You in order to access authenticated services and tools on the Sites, including usernames and passwords, and Gorgias shall not be liable for any damages or losses that may occur as a result of Your failure to maintain the confidentiality of Your login credentials. Gorgias reserves the right to refuse registration of or cancel passwords it deems inappropriate; in which case it will notify You of such refusal. You are responsible for notifying Gorgias at <a href="mailto:support@gorgias.com">support@gorgias.com</a> if You become aware of any unauthorized use of or access to Your account.</p><h1><strong>4. Third Party Services</strong></h1><p><strong><em>Third-Party Links. </em></strong>The Sites may make available, or third parties may provide, links to other websites, applications, resources, advertisements, content or other products or services created, hosted or made available by third parties (“Third-Party Services”). Such third parties may use other third parties to provide portions of the Third-Party Service to You, such as technology, development or payment services. When You access or use a Third-Party Service, You are interacting with the applicable third party, not with Gorgias, and You do so at Your own risk. Gorgias is not responsible for, and makes no warranties, express or implied, as to the Third-Party Services or the providers of such Third-Party Services (including without limitation the accuracy or completeness of the information provided by such Third-Party Service or the privacy practices of any third party). </p><p><strong><em>No Sponsorship</em></strong>. Inclusion of any Third-Party Service or a link thereto on the Sites does not imply approval or endorsement of such Third-Party Service. Gorgias is not responsible or liable for the content or practices of any Third-Party Service, even if such Third-Party Service links to, or is linked by, the Sites. You are encouraged to review any terms, conditions and any privacy policies from such third party that may apply to the Third Party Services before using them or disclosing Your personal information directly to such third party. </p><h1><strong>5. Termination and Monitoring</strong></h1><p><strong><em>Content Removal</em></strong>. Gorgias reserves the right, but does not assume the obligation, to investigate any violation of these Terms or misuse of the Sites. Gorgias has the right in its sole discretion to edit, refuse to post or remove any content posted, displayed, published or made available for download or use on the Sites that Gorgias finds to be in violation of these Terms. Gorgias may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Such reporting may include disclosing appropriate user information. Gorgias also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations. </p><p><strong><em>Termination</em></strong>. Gorgias reserves the right to terminate or suspend these Terms or access to the Sites (in whole or in part) at any time with or without notice to You. Except as provided in any other agreement between You and Gorgias applicable to a Site, under no circumstances will Gorgias be liable to You or Your customers, employees, agents, representatives, or service providers if Gorgias suspends or terminates Your access or use of the Sites (in whole or in part). Without limiting the foregoing, Gorgias shall have the right to immediately terminate Your access to the Sites in the event of any conduct by You which Gorgias, in our sole discretion, considers to be unacceptable, or if You breach these Terms. Gorgias’ right to suspend or terminate Your use of the Sites applies even if a breach is committed unintentionally or without Your authorization if Gorgias believes that suspension or termination is necessary to ensure compliance with applicable laws or to protect the rights, safety, privacy, security or property of Gorgias, its customers or third parties. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, the ownership provisions, Indemnity, Disclaimers and Limitations of Liability.</p><h1><strong>6. Warranties and Disclaimers</strong></h1><p>THE WEBSITES AND ALL CONTENT AND OTHER ITEMS MADE AVAILABLE BY GORGIAS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. GORGIAS ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (i) ERRORS, MISTAKES OR INACCURACIES OF DATA OR INFORMATION POSTED, DISPLAYED, PUBLISHED OR MADE AVAILABLE FOR DOWNLOAD OR USE ON OR THROUGH THE SITE, (ii) DAMAGES OF ANY NATURE WHATSOEVER (INCLUDING TO SYSTEMS OR DATA), RESULTING FROM USE OF THE SITE OR ANY CONTENT, SOFTWARE AND OTHER MATERIALS DOWNLOADED FROM THE SITES, (iii) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITES, OR (iv) THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY THIRD PARTY NOT UNDER GORGIAS’ REASONABLE CONTROL.</p><p>GORGIAS DOES NOT GUARANTEE THAT THE SITES WILL BE SECURED OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION. GORGIAS SHALL USE REASONABLE EFFORTS CONSISTENT WITH PREVAILING INDUSTRY STANDARDS TO MAINTAIN THE SITES IN A MANNER WHICH MINIMIZES ERRORS AND INTERRUPTIONS OF THE SITES OR SERVICES AND TOOLS MADE AVAILABLE ON THE SITES. HOWEVER, THE SITES (OR COMPONENTS OF THE SITES) MAY BE TEMPORARILY UNAVAILABLE FOR SCHEDULED MAINTENANCE OR FOR UNSCHEDULED EMERGENCY MAINTENANCE, EITHER BY GORGIAS OR BY THIRD PARTY PROVIDERS, OR BECAUSE OF OTHER CAUSES BEYOND GORGIAS’ REASONABLE CONTROL. </p><h1><strong>7. Limitation of Liability</strong></h1><p>UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE) SHALL EITHER PARTY TO THIS AGREEMENT, OR THEIR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, SUPPLIERS OR LICENSORS, BE LIABLE TO THE OTHER PARTY OR ITS AFFILIATES FOR ANY LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA (WHERE SUCH DATA IS LOST IN THE COURSE OF TRANSMISSION VIA CUSTOMERS’ SYSTEMS OR OVER THE INTERNET THROUGH NO FAULT OF GORGIAS), BUSINESS INTERRUPTION, LOSS OF GOODWILL, COSTS OF COVER OR REPLACEMENT, OR FOR ANY OTHER TYPE OF INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGES INCURRED BY THE OTHER PARTY OR ITS AFFILIATES IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF WHETHER SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN SUCH DAMAGES. SUCH LOSS OR DAMAGES ARE EXPRESSLY DISCLAIMED BY A PARTY TO THE OTHER PARTY.</p><p>NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, GORGIAS’ AGGREGATE LIABILITY TO CUSTOMER, ITS AFFILIATES, OR ANY THIRD PARTY ARISING OUT OF THIS AGREEMENT SHALL IN NO EVENT EXCEED $100.00 USD PER EVENT OR OCCURRENCE GIVING RISE TO SUCH LIABILITY. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE ESSENTIAL PURPOSE OF THIS SECTION IS TO ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES AND LIMIT POTENTIAL LIABILITY GIVEN THE FREE ACCESS TO THE SITES, WHICH WOULD HAVE BEEN SUBSTANTIALLY HIGHER IF GORGIAS WERE TO ASSUME ANY FURTHER LIABILITY OTHER THAN AS SET FORTH HEREIN. GORGIAS HAS RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO PROVIDE ACCESS TO ITS SITES AND USE THE SERVICES AND/OR TOOLS MADE AVAILABLE ON OR THROUGH THE SITES. THE FOREGOING LIMITATIONS IN THIS SECTION SHALL NOT APPLY TO CLAIMS OR DAMAGES ARISING FROM (1) THE BODILY INJURY OF A PERSON, OR (2) ANY FRAUD OR WILLFUL MISCONDUCT OF GORGIAS.</p><p>THE LIMITATION OF LIABILITY PROVIDED FOR HEREIN APPLIES IN AGGREGATE TO ANY AND ALL CLAIMS BY CUSTOMERS AND AFFILIATES, AND SHALL NOT BE CUMULATIVE.</p><h1><strong>8. Indemnification</strong></h1><p>You agree to defend, indemnify and hold harmless Gorgias, its affiliates and their respective employees, contractors, agents, officers and directors from and against any and all claims, actions, demands, damages, obligations, losses, liabilities, costs, debt or expenses (including without limitation attorneys’ fees) by or on behalf of a third party arising out of or relating to (i) Your use of the Sites, (ii) breach of these Terms (including any Gorgias policies referenced in these Terms), (iii) violation of law, or (iv) any content and information that You post, disclose, or submit to Gorgias in connection with the use of the Sites, or that You otherwise transfer, process, use or store in connection with the Sites.</p><h1>9. Digital millennium Copyright Act </h1><p>Gorgias is entitled to rely upon (among other things) the Digital Millennium Copyright Act (DMCA) safe harbor available to certain service providers such as Gorgias. Although it is Gorgias’ policy to respond to clear notices of alleged copyright infringement, Gorgias recommends that You submit a notice pursuant to the DMCA directly to the customer who provided the content. Gorgias’ response to these notices may include forwarding the notice to the applicable provider or removing or disabling access to material claimed to be the subject of the infringing activity. We maintain policies and procedures to terminate subscribers that would be considered repeat infringers under the DMCA. </p><p>You may submit a DMCA notification to Gorgias at <a href="mailto:legal@gorgias.com">legal@gorgias.com</a> or the following address:</p><p>Attn: Legal Department </p><p>180 Sansome St, Suite 1800, </p><p>San Francisco, CA 94014</p><p>The DMCA notification to Gorgias must include, where available, the following information:</p><ul role="list"><li>physical or electronic signature of a person authorized to act on behalf of the owner of the allegedly infringed copyright;</li><li>sufficient identification of the copyrighted work or works claimed to have been infringed;</li><li>identification of, and information reasonably sufficient to permit Gorgias or the applicable customer to locate the material that is claimed to be infringing or is the subject of infringing activity;</li><li>information reasonably sufficient to permit the applicable customer or Gorgias to contact You, such as an address, telephone number, and, if available, an electronic mail address;</li><li>a statement that You have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and</li><li>a statement that the information in the notification is accurate, and under penalty of perjury, that You are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.</li></ul><p>Unless it is reasonably apparent to Gorgias that the applicable customer has already received a notice of infringement from You regarding a particular content, Gorgias will forward all the information You provide in Your notice, including Your contact information, to the relevant customer. </p><h1><strong>10. Jurisdiction</strong></h1><p>These Terms will be interpreted, construed and enforced in all respects in accordance with the laws of the State of New York, without reference to its choice of law principles. Any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the state or federal courts located in Manhattan County, State of New York, and the parties expressly consent to personal jurisdiction and venue in those courts. <strong>‍</strong></p><h1><strong>11. Amendments</strong></h1><p>Gorgias may modify or amend this policy from time to time. If Gorgias makes any material changes, as determined by Gorgias, to these terms Gorgias will notify You. If any of the changes are unacceptable to You, You should cease interacting or using the Sites. Your continued use of the Sites constitutes Your acceptance of the updated Terms.</p><h1><strong>12. Contacting Gorgias</strong></h1><p>If You have questions or complaints regarding these Terms, please contact us by email at: <a href="http://legal@gorgias.com">legal@gorgias.com</a> or at </p><p>Attn: Legal Department</p><p>180 Sansome St, Suite 1800, </p><p>San Francisco, CA 94014</p></div></div></div></div></div></div></main><footer style-enteprise="false" data-sticky="false" data-w-id="cd13549f-e017-3077-19c1-9b8853c8bdf9" class="footer"><div class="padding-global padding-section-large"><div class="container-large"><div class="footer_content"><div class="footer_brand-wrapper"><div class="brand-wrapper_inner"><div class="footer_desktop-branding"><div class="footer_desktop-logo w-embed"><svg width="220" height="58" viewBox="0 0 220 58" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_3055_13606)"> <path d="M47.435 13.2284H38.956V4.74939C38.956 2.26068 36.94 0.244629 34.4513 0.244629H4.50476C2.01605 0.244629 0 2.26068 0 4.74939V47.6796C0 50.1683 2.01605 52.1844 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