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class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Solutions:Topics:What is process mining?">What is process mining?</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/resources/process-intelligence-101/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Solutions:Topics:What is process intelligence?">What is process intelligence?</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="https://www.celonis.com/what-is-rpa/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Solutions:Topics:What is RPA?">What is RPA?</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="https://www.celonis.com/business-intelligence/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Solutions:Topics:What is business intelligence?">What is 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data-tracking-label="Customers:OUR CUSTOMERS:Celopeers">Celopeers</a></div></div></div></div><div class="ems-navbar__submenu__columns__item ems-navbar__submenu__columns__item--banner ems-navbar__submenu__columns__item--margin-left"><a class="ems-nav__featured__content" href="/customer-success-stories/pepsico-process-transformation/" data-tracking-label="Customers:PepsiCo "><div class="ems-nav__featured__content__header"><picture class="ems-nav__featured__content__header__picture"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=avif&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=avif&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=avif&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=avif&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/avif"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image ems-nav__featured__content__image--max-100 js-img-skeleton" img-skeleton data-lazyloadimg src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" style="width:350px;aspect-ratio:350/350;background-size:2100px" data-src="//images.ctfassets.net/zmrtlfup12q3/GzS8jtVZM6y8y1iwkY14q/52491568c382d801afc14d2098d6bbee/pepsico.png?fm=png&w=350&fit=fill&f=center&r=" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" alt="Celonis Customer Success Story with Pepsico" width="350" height="350"></picture><div class="ems-nav__featured__content__arrow"><span class="material-symbols-rounded">arrow_forward</span></div></div><div class="ems-nav__featured__content__body ems-nav__featured__content__body--max-100"><h3 class="ems-nav__featured__content__title">PepsiCo</h3><p class="ems-nav__featured__content__desc">Freeing up millions in working capital.</p></div></a></div><div class="ems-navbar__submenu__columns__item ems-navbar__submenu__columns__item--banner"><a class="ems-nav__featured__content" href="/customer-success-stories/ge-healthcare-cash-flow-process-mining/" data-tracking-label="Customers:GE Healthcare "><div class="ems-nav__featured__content__header"><picture class="ems-nav__featured__content__header__picture"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=avif&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=avif&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=avif&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=avif&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/avif"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image ems-nav__featured__content__image--max-100 js-img-skeleton" img-skeleton data-lazyloadimg src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" style="width:350px;aspect-ratio:350/350;background-size:2100px" data-src="//images.ctfassets.net/zmrtlfup12q3/4LFzZeOpJEpCR8jQePPuAr/4bdfd5dd9b8a9a1865597a1c74bd66d9/ge.png?fm=png&w=350&fit=fill&f=center&r=" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" alt="Celonis Customer Success Story with GE Healthcare" width="350" height="350"></picture><div class="ems-nav__featured__content__arrow"><span class="material-symbols-rounded">arrow_forward</span></div></div><div class="ems-nav__featured__content__body ems-nav__featured__content__body--max-100"><h3 class="ems-nav__featured__content__title">GE Healthcare</h3><p class="ems-nav__featured__content__desc">Boosting free cash flow by $1.3 billion.</p></div></a></div><div class="ems-navbar__submenu__columns__item ems-navbar__submenu__columns__item--banner"><a class="ems-nav__featured__content" href="/customer-success-stories/accenture-purchase-to-pay-process-mining/" data-tracking-label="Customers:Accenture "><div class="ems-nav__featured__content__header"><picture class="ems-nav__featured__content__header__picture"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=avif&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=avif&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=avif&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=avif&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/avif"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image ems-nav__featured__content__image--max-100 js-img-skeleton" img-skeleton data-lazyloadimg src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" style="width:350px;aspect-ratio:350/350;background-size:2100px" data-src="//images.ctfassets.net/zmrtlfup12q3/2Jes5d0ivr3Gs9EBnE5PEI/410d629b903aea8d0d1a095ded930512/accenture.png?fm=png&w=350&fit=fill&f=center&r=" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" alt="Celonis Customer Success Story with Accenture" width="350" height="350"></picture><div class="ems-nav__featured__content__arrow"><span class="material-symbols-rounded">arrow_forward</span></div></div><div class="ems-nav__featured__content__body ems-nav__featured__content__body--max-100"><h3 class="ems-nav__featured__content__title">Accenture</h3><p class="ems-nav__featured__content__desc">Building a process mining center of excellence.</p></div></a></div></div></div></div><div class="ems-navbar__menu-item ems-navbar__menu-item--with-columns" data-js="ems-navbar-item" data-has-dropdown="true"><div class="ems-navbar__menu-item__link">Partners</div><div class="ems-navbar__submenu-with-columns" data-js="ems-navbar-submenu" data-lazyload="navbarSubmenuChildImages"><div class="ems-navbar__submenu__columns"><div class="ems-navbar__submenu__columns__item"><div class="ems-navbar__submenu__columns__item__group"><h4 class="ems-navbar__submenu__columns__item__group__heading">Our Partners</h4><div class="ems-navbar__submenu__columns__item__group__content"><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/partner/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Partners:Our Partners:Partner overview ">Partner overview</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/partner/find-partner/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Partners:Our Partners:Meet our partners ">Meet our partners</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="https://www.celopeers.com/s/login/?language=en_US&ec=302&startURL=%2Fs%2Fpartner-portal" target="_blank" rel="noreferrer" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Partners:Our Partners:Partner Portal ">Partner Portal</a></div></div></div></div><div class="ems-navbar__submenu__columns__item ems-navbar__submenu__columns__item--banner ems-navbar__submenu__columns__item--margin-left"><a class="ems-nav__featured__content" 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data-srcset="//images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image ems-nav__featured__content__image--max-100 js-img-skeleton" img-skeleton data-lazyloadimg src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" style="width:350px;aspect-ratio:350/350;background-size:2100px" data-src="//images.ctfassets.net/zmrtlfup12q3/2cDmMuQikmD99WdyHIoAML/100516ba96c91de3bd0f8db9a3ac8114/Rectangle_1_copy.png?fm=png&w=350&fit=fill&f=center&r=" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" alt="Contact Celonis " width="350" height="350"></picture><div class="ems-nav__featured__content__arrow"><span class="material-symbols-rounded">arrow_forward</span></div></div><div class="ems-nav__featured__content__body ems-nav__featured__content__body--max-100"><h3 class="ems-nav__featured__content__title">Contact Us</h3><p class="ems-nav__featured__content__desc">Where and how to reach us. Say hello.</p></div></a></div></div></div></div><div class="ems-navbar__menu-item ems-navbar__menu-item--with-columns" data-js="ems-navbar-item" data-has-dropdown="true"><div class="ems-navbar__menu-item__link">Careers</div><div class="ems-navbar__submenu-with-columns" data-js="ems-navbar-submenu" data-lazyload="navbarSubmenuChildImages"><div class="ems-navbar__submenu__columns"><div class="ems-navbar__submenu__columns__item"><div class="ems-navbar__submenu__columns__item__group"><h4 class="ems-navbar__submenu__columns__item__group__heading">Life at Celonis</h4><div class="ems-navbar__submenu__columns__item__group__content"><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/careers/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Careers:Life at Celonis:Careers at Celonis">Careers at Celonis</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/careers/jobs/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Careers:Life at Celonis:Job openings">Job openings</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/careers/jobs/locations/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Careers:Life at Celonis:Locations ">Locations</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/company/values/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Careers:Life at Celonis:Our values">Our values</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/blog/channel/employee-blog/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Careers:Life at Celonis:Employee blog ">Employee blog</a></div></div></div></div><div class="ems-navbar__submenu__columns__item ems-navbar__submenu__columns__item--banner ems-navbar__submenu__columns__item--margin-left"><a class="ems-nav__featured__content" href="/careers/?modalId=4S7a2XvdH9EFm5XRXOIIDa-uKCGEFHsgnqowHkD1xgKf8" data-tracking-label="Careers:Why Celonis?"><div class="ems-nav__featured__content__header"><picture class="ems-nav__featured__content__header__picture"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=avif&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=avif&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=avif&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=avif&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/avif"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image ems-nav__featured__content__image--max-100 js-img-skeleton" img-skeleton data-lazyloadimg src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" style="width:350px;aspect-ratio:350/350;background-size:2100px" data-src="//images.ctfassets.net/zmrtlfup12q3/xQFCA7QgyEp1TyVo7T0T5/5cb55d9c7cd76d599dffd77167215e3d/Rectangle_1-1.png?fm=png&w=350&fit=fill&f=center&r=" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" alt="Celonis Careers and benefits" width="350" height="350"></picture><div class="ems-nav__featured__content__arrow"><span class="material-symbols-rounded">arrow_forward</span></div></div><div class="ems-nav__featured__content__body ems-nav__featured__content__body--max-100"><h3 class="ems-nav__featured__content__title">Why Celonis?</h3><p class="ems-nav__featured__content__desc">Eight Celonis employees share their reasons.</p></div></a></div><div class="ems-navbar__submenu__columns__item ems-navbar__submenu__columns__item--banner"><a class="ems-nav__featured__content" href="https://www.youtube.com/playlist?list=PLuVor-ZUD4pmBbQCorM1_h1FYKIN_YHrH" target="_blank" rel="noreferrer" data-tracking-label="Careers:A Day in the Life "><div class="ems-nav__featured__content__header"><picture class="ems-nav__featured__content__header__picture"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=avif&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=avif&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=avif&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=avif&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/avif"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image ems-nav__featured__content__image--max-100 js-img-skeleton" img-skeleton data-lazyloadimg src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" style="width:350px;aspect-ratio:350/350;background-size:2100px" data-src="//images.ctfassets.net/zmrtlfup12q3/3px8UG5Ri1WK6PIeeCCosx/bc1eaf967ffffdad0c6440844a8f2f64/Rectangle_1.png?fm=png&w=350&fit=fill&f=center&r=" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC" alt="A day in the life of a Celonis Employee " width="350" height="350"></picture><div class="ems-nav__featured__content__arrow"><span class="material-symbols-rounded">arrow_outward</span></div></div><div class="ems-nav__featured__content__body ems-nav__featured__content__body--max-100"><h3 class="ems-nav__featured__content__title">A Day in the Life</h3><p class="ems-nav__featured__content__desc">Walk a mile in a Celonis employee’s shoes.</p></div></a></div></div></div></div><div class="ems-navbar__menu-item ems-navbar__menu-item--with-columns" data-js="ems-navbar-item" data-has-dropdown="true"><div class="ems-navbar__menu-item__link">Events</div><div class="ems-navbar__submenu-with-columns" data-js="ems-navbar-submenu" data-lazyload="navbarSubmenuChildImages"><div class="ems-navbar__submenu__columns"><div class="ems-navbar__submenu__columns__item"><div class="ems-navbar__submenu__columns__item__group"><h4 class="ems-navbar__submenu__columns__item__group__heading">Our Events</h4><div class="ems-navbar__submenu__columns__item__group__content"><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/events/" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Events:Our Events:All our events">All our events</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/events/search/?type=format%2Fwebinar" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Events:Our Events:Webinars">Webinars</a></div><div class="ems-navbar__submenu__columns__item__group__content__item"><a href="/events/search/?type=format%2Fdemo" class="ems-navbar__submenu__columns__item__group__content__item__link" data-tracking-label="Events:Our Events:Demos">Demos</a></div></div></div></div><div class="ems-navbar__submenu__columns__item ems-navbar__submenu__columns__item--banner ems-navbar__submenu__columns__item--margin-left"><a class="ems-nav__featured__content" href="/events/city-collab/" data-tracking-label="Events:City Collaborative 2024"><div class="ems-nav__featured__content__header"><picture class="ems-nav__featured__content__header__picture"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=avif&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=avif&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=avif&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=avif&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/avif"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=webp&q=75&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=webp&q=75&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=webp&q=75&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=webp&q=75&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw" type="image/webp"><source data-lazyloadsource data-srcset="//images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=png&w=350&fit=fill&f=center&r= 350w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=png&w=367&fit=fill&f=center&r= 367w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=png&w=385&fit=fill&f=center&r= 385w, //images.ctfassets.net/zmrtlfup12q3/4cn9NP9e9SSjNyChYqj7hf/9ed5ad650573b85f10a690c0d6cf1683/City_Collab.png?fm=png&w=420&fit=fill&f=center&r= 420w" sizes="(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw"><img class="ems-nav__featured__content__image 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href="/customer-success-stories/accenture-purchase-to-pay-process-mining/">Accenture</a></div></div></div></div></div><div class="ems-mobile-submenu__section ems-mobile-submenu__section--primary"><a class="ems-mobile-submenu__section__item ems-mobile-submenu__section__item--with-icon" data-mobile-nav="3"><span class="ems-mobile-submenu__section__title">Partners</span> <span class="ems-mobile-submenu__section__icon" data-mobile-caret="down"><span class="material-symbols-rounded">keyboard_arrow_down</span></span></a><div class="ems-mobile-submenu__section__dropdown" data-js="mobile_navigation_items" data-mobile-dropdown="3" data-lazyload="navbarSubmenuChildImages"><div class="ems-mobile-submenu__section__dropdown__item"><h4 class="ems-mobile-submenu__section__dropdown__item__heading">Our Partners</h4><div class="ems-mobile-submenu__section__dropdown__item__content"><div class="ems-mobile-submenu__section__dropdown__item__content__item"><a data-tracking-label="Partners:Our 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The web browser you're using either doesn't support JavaScript, or it's being blocked. Please check your browser's help resources to learn whether your browser supports JavaScript and how to allow JavaScript.</p></div></div></div></div></noscript><div class="site-main" data-js="site-main"><div class="ems-tai ems-tai--reversed ems-tai--full-vp" data-entry-sys-id="1q9n7VtTjWUI1wLdPg4MCU"><div class="ems-tai__content"><div class="ems-row ems-row--reverse-column-direction--md"><div class="ems-col-md-6"><div class="ems-ta-main"><div class="ems-ta-main__header"><h1 class="ems-ta-main__title ems-ta-main__title--lg ems-ta-main__title--reversed">Terms and Conditions</h1></div><div class="ems-ta-main__desc ems-ta-main__desc--reversed ems-ta-main__desc--lg"><p>Adopting a low-touch, efficient contracting process by leveraging our <a href='https://app.termscout.com/certify/celonis-certified-contract'><b>TermScout Certified™ Master Services Agreement</b></a> means your business can start using Celonis Process Intelligence up to three times faster, expediting your digital transformation initiatives and fostering process excellence in your procurement motion. </p><p>Our suite of agreements has been benchmarked against thousands of top-tier SaaS vendors to ensure You are getting <b>the most favorable, balanced terms</b> on the market. </p><p>For more detailed information about how our industry-leading MSA aligns to our unique products and services, please scroll down to Contracting with Celonis. If you are a Celonis supplier, please <a href='https://www.celonis.com/terms-and-conditions/celonis-supplier-documents/'><b>click here</b></a>.</p></div><div class="ems-buttons ems-buttons--inline"><a class="ems-btn ems-btn--primary ems-btn--reversed" href="#celonis-master-services-agreement" data-target="celonis-master-services-agreement" data-tracking-action="click_button">Celonis Master Services Agreement </a><a class="ems-link ems-link--secondary ems-link--reversed" href="#contracting-with-celonis" data-target="contracting-with-celonis" data-tracking-action="click_link">Contracting with Celonis <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="16" height="12" viewBox="0 0 16 12"><g fill="none" fill-rule="evenodd" transform="translate(-4 -6)"><path fill="currentColor" fill-rule="nonzero" transform="rotate(180 12 12.007)" d="M10.6854828,7.71610678 C11.0760071,7.32558249 11.0760071,6.69241751 10.6854828,6.30189322 C10.2949585,5.91136893 9.6617935,5.91136893 9.27126921,6.30189322 L4.29289322,11.2961498 C3.90236893,11.6866741 3.90236893,12.3198391 4.29289322,12.7103634 L8.74562299,17.7123528 C9.13614728,18.1028771 9.76931226,18.1028771 10.1598365,17.7123528 C10.5503608,17.3218285 10.5503608,16.6886635 10.1598365,16.2981392 L7.41421356,13.0032566 L19,13.0032566 C19.5522847,13.0032566 20,12.5555413 20,12.0032566 C20,11.4509718 19.5522847,11.0032566 19,11.0032566 L7.41421356,11.0032566 L10.6854828,7.71610678 Z"/></g></svg></a></div></div></div><div class="ems-col-md-6"><div class="ems-ta-aside ems-ta-aside--sticky"><div href="/terms-and-conditions/?modalId=1q9n7VtTjWUI1wLdPg4MCU-false" class="ems-ta-aside__images ems-ta-aside__images--without-pointer-cursor" data-scrollama-sticky-image data-scrollama-sticky-video-image data-tracking-custom-el="page_clicks" data-tracking-label="image_zoom" data-tracking-action="click_image"><div class="ems-ta-aside__image ems-ta-aside__image--reversed"><div class="ems-ta-aside__large-image ems-ta-aside__large-image--fullscreen" data-slide-in-show="otbyu"><picture><source srcset="//images.ctfassets.net/zmrtlfup12q3/4obSItDFHr8XpDKJe9Er3A/69320d70f5d1ade98ee373e1e3f5d517/Versuch.png?fm=avif&q=75&w=1120&fit=fill&f=center&r= 1120w, //images.ctfassets.net/zmrtlfup12q3/4obSItDFHr8XpDKJe9Er3A/69320d70f5d1ade98ee373e1e3f5d517/Versuch.png?fm=avif&q=75&w=1280&fit=fill&f=center&r= 1280w, //images.ctfassets.net/zmrtlfup12q3/4obSItDFHr8XpDKJe9Er3A/69320d70f5d1ade98ee373e1e3f5d517/Versuch.png?fm=avif&q=75&w=1600&fit=fill&f=center&r= 1600w, //images.ctfassets.net/zmrtlfup12q3/4obSItDFHr8XpDKJe9Er3A/69320d70f5d1ade98ee373e1e3f5d517/Versuch.png?fm=avif&q=75&w=1920&fit=fill&f=center&r= 1920w" sizes="(min-width: 1441px) calc(100vw - 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(100vw - 1441px)), 100vw"><img class="ems-ta-aside__image__source ems-ta-aside__image__source--fullscreen" src="//images.ctfassets.net/zmrtlfup12q3/4obSItDFHr8XpDKJe9Er3A/69320d70f5d1ade98ee373e1e3f5d517/Versuch.png?fm=png&w=1120&fit=fill&f=center&r=" alt="Legal, Ethics and Compliance Header" width="1120" height="912"></picture></div></div></div></div></div></div></div></div><div class="ems-section ems-section--z-index-0 ems-section--padded" data-lazyload="childImages" data-entry-sys-id="5KUOOPdt3eCu93ehkMLMK1"><div class="ems-section__content"><div class="ems-section__header"><h2 class="ems-section__title ems-section__title--simple">Be the process hero your business needs.</h2></div><div class="ems-section__body"><div class="ems-cards ems-cards--length-2"><div class="ems-card-layout ems-card-layout--length-2"><div class="ems-card ems-card--length-2 ems-card--no-image ems-card--multiple ems-card--fit-fill ems-card--default"><div class="ems-card__content ems-card__content--length-2 ems-card__content--default ems-card__content--fit-fill"><div class="ems-card__body ems-card__body--length-2 ems-card__body--default ems-card__body--fit-fill"><div class="ems-card__no-image-seperator"></div><div class="ems-card__desc ems-card__desc--length-2 ems-card__desc--default ems-card__desc--fit-fill"><p>Today, every single department in every company needs to cut costs and optimize for efficiency. Year on year, quarter on quarter, month on month. The good news is: Process people are <b>efficiency </b>people. The era of the process hero is here. </p><p>Labor-intensive contract negotiations are the anti-hero. They are expensive, slow down business, create uncertainty and erode goodwill. Let’s build a partnership starting now.</p></div></div></div></div></div><div class="ems-card-layout ems-card-layout--length-2"><div class="ems-card ems-card--length-2 ems-card--no-image ems-card--multiple ems-card--fit-fill ems-card--default"><div class="ems-card__content ems-card__content--length-2 ems-card__content--default ems-card__content--fit-fill"><div class="ems-card__body ems-card__body--length-2 ems-card__body--default ems-card__body--fit-fill"><div class="ems-card__no-image-seperator"></div><div class="ems-card__desc ems-card__desc--length-2 ems-card__desc--default ems-card__desc--fit-fill"><p>Let’s skip the battle of the forms and move straight to unlocking <b>new levels of performance</b> in your business. Let’s be process heroes.</p><p>All the tools You need to <b>start quickly</b> and <b>scale infinitely</b> with Celonis are right here. So go on. </p><p><b>Be a hero.</b></p></div></div></div></div></div></div></div></div></div><div class="ems-section ems-section--z-index-0 ems-section--padded ems-section--reversed" data-lazyload="childImages" id="celonis-master-services-agreement" data-target-el="celonis-master-services-agreement" data-entry-sys-id="4bvavwtoWpT3UI7DufdZCR"><div class="ems-section__content"><div class="ems-section__header"><h2 class="ems-section__title ems-section__title--highlight ems-section__title--reversed">Celonis Master Services Agreement</h2></div><div class="ems-section__body"><div class="ems-cards ems-cards--length-2"><div class="ems-card-layout ems-card-layout--length-2"><div class="ems-card ems-card--length-2 ems-card--no-image ems-card--multiple ems-card--reversed ems-card--default"><div class="ems-card__content ems-card__content--length-2 ems-card__content--reversed ems-card__content--default"><div class="ems-card__body ems-card__body--length-2 ems-card__body--default"><div class="ems-card__desc ems-card__desc--reversed ems-card__desc--length-2 ems-card__desc--default"><p><b>Last Updated: August 2024 | </b><a href='/terms-and-conditions/prior-versions/'><u>Prior Versions</u></a><b> | </b><a href='/terms-and-conditions/translated-versions/'><u>Translated Versions</u></a></p><p>Your use of and access to Celonis Services are governed by the Terms and Conditions of the agreement under which You obtain those Services. </p><ul><li><!— htmlmin:ignore —><p>If You have a signed agreement with Celonis, Your use is governed by the terms contained therein.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>If You purchase or renew a Subscription through the execution of an Order with Celonis, or have indicated Your acceptance of online terms and conditions, Your use is governed by the Celonis <a href='https://assets.ctfassets.net/zmrtlfup12q3/cEKkyf0X3ZcvrOlEvVoXu/f0ed877590343248cbc6fd9f73fc1372/Celonis_MSA_August_2024.pdf'><u>Master Services Agreement</u></a> and the applicable Supporting Documents on the right. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>If You purchase or renew a Subscription through the execution of an order with one of our partners or resellers, Your use is governed by Your agreement with the partner or reseller, and as applicable, Your signed agreement with us or our <a href='https://assets.ctfassets.net/zmrtlfup12q3/cEKkyf0X3ZcvrOlEvVoXu/f0ed877590343248cbc6fd9f73fc1372/Celonis_MSA_August_2024.pdf'><u>Master Services Agreement</u></a>. Our <a href='https://www.celonis.com/privacy-policy/'><u>Privacy Notice</u></a> also applies.</p><!— htmlmin:ignore —></li></ul></div></div></div></div></div><div class="ems-card-layout ems-card-layout--length-2"><div class="ems-card ems-card--length-2 ems-card--no-image ems-card--multiple ems-card--reversed ems-card--default"><div class="ems-card__content ems-card__content--length-2 ems-card__content--reversed ems-card__content--default"><div class="ems-card__body ems-card__body--length-2 ems-card__body--default"><div class="ems-card__desc ems-card__desc--reversed ems-card__desc--length-2 ems-card__desc--default"><p>The<a href='https://www.celonis.com/disclaimer/'> <u>Celonis Website Terms of Use</u></a> and <a href='https://www.make.com/disclaimer'><u>Make® Website Terms of Use</u></a> apply to Your use of the applicable website.<b> Select the appropriate link below for Supporting Documents relevant to Your subscription as referenced in the Master Services Agreement:</b></p><ul><li><!— htmlmin:ignore —><p><a href='/terms-and-conditions/celonis-services/'>Celonis Services</a></p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href='/terms-and-conditions/additional-services/'>Additional Services</a></p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href='/terms-and-conditions/lenses/'>Lenses.io</a></p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href='/terms-and-conditions/make-services/'>Make® Services</a> </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href='/terms-and-conditions/celonis-supplier-documents/'>Celonis Supplier Documents</a></p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p><a href='https://www.celonis.com/terms-and-conditions/celonis-process-management/pdf/'>Celonis Process Management</a></p><!— htmlmin:ignore —></li></ul></div></div></div></div></div></div></div></div></div><div class="ems-section ems-section--padded" data-lazyload="childImages" data-article-section="article-nvdvg" id="contracting-with-celonis" data-target-el="contracting-with-celonis" data-entry-sys-id="7IPZd3FoQM7GyP0eT2WvVt"><div class="ems-section__content ems-section__content--sm"><div class="sf-article-component sf-article-component--with-toc"><div class="sf-article-component__toc" data-toc="nvdvg"><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="what-is-celonis-process-intelligence-nvdvg" href="#what-is-celonis-process-intelligence">What is Celonis Process Intelligence?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--3" data-toc-target="eliminate-inefficiencies-nvdvg" href="#eliminate-inefficiencies">Eliminate inefficiencies</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--3" data-toc-target="process-intelligence-nvdvg" href="#process-intelligence">Process Intelligence</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--3" data-toc-target="multi-tenancy-nvdvg" href="#multi-tenancy">Multi-tenancy</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--3" data-toc-target="professional-services-nvdvg" href="#professional-services">Professional Services </a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--3" data-toc-target="subscription-bundle-nvdvg" href="#subscription-bundle">Subscription Bundle</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="what-is-a-termscout-certified-contract-nvdvg" href="#what-is-a-termscout-certified-contract">What is a TermScout Certified™ Contract?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="why-is-it-more-efficient-to-use-the-celonis-msa-nvdvg" href="#why-is-it-more-efficient-to-use-the-celonis-msa">Why is it more efficient to use the Celonis MSA?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="what-does-celonis-do-with-our-data-nvdvg" href="#what-does-celonis-do-with-our-data">What does Celonis do with our data?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--3" data-toc-target="privacy-by-design-nvdvg" href="#privacy-by-design">Privacy by Design</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--3" data-toc-target="security-first-nvdvg" href="#security-first">Security First</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--3" data-toc-target="data-access-nvdvg" href="#data-access">Data Access</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="why-can-t-celonis-agree-to-our-security-and-privacy-documents-nvdvg" href="#why-can-t-celonis-agree-to-our-security-and-privacy-documents">Why can’t Celonis agree to our security and privacy documents?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="is-support-provided-as-part-of-our-subscription-nvdvg" href="#is-support-provided-as-part-of-our-subscription">Is Support provided as part of our Subscription?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="is-there-any-acceptance-period-nvdvg" href="#is-there-any-acceptance-period">Is there any acceptance period?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="what-are-the-celonis-values-nvdvg" href="#what-are-the-celonis-values">What are the Celonis values?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="does-celonis-have-audit-rights-nvdvg" href="#does-celonis-have-audit-rights">Does Celonis have audit rights?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="what-liability-does-celonis-assume-nvdvg" href="#what-liability-does-celonis-assume">What liability does Celonis assume?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="how-can-we-cancel-our-subscription-nvdvg" href="#how-can-we-cancel-our-subscription">How can we cancel our subscription?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="what-happens-when-our-subscription-expires-nvdvg" href="#what-happens-when-our-subscription-expires">What happens when our subscription expires? </a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="what-are-celonis-purchase-order-requirements-nvdvg" href="#what-are-celonis-purchase-order-requirements">What are Celonis’ Purchase Order Requirements?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="how-do-i-integrate-with-your-e-signature-process-nvdvg" href="#how-do-i-integrate-with-your-e-signature-process">How do I integrate with your e-signature process?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="what-s-new-in-the-msa-nvdvg" href="#what-s-new-in-the-msa">What’s new in the MSA?</a></div><div class="sf-article-component__toc__item" data-js="sf-article-component__toc__item"><a class="sf-article-component__toc__link sf-article-component__toc__link--2" data-toc-target="what-s-new-in-the-dpa-nvdvg" href="#what-s-new-in-the-dpa">What’s new in the DPA?</a></div></div><div class="sf-article-component__content sf-article-component_content--with-toc" data-js="sf-article-component__toc"><h2 class="sf-article-component__title">Contracting with Celonis</h2><h2 data-js='toc-headings' data-target-el='what-is-celonis-process-intelligence-nvdvg' id='what-is-celonis-process-intelligence'>What is Celonis Process Intelligence?</h2><h3 data-js='toc-headings' data-target-el='eliminate-inefficiencies-nvdvg' id='eliminate-inefficiencies'>Eliminate inefficiencies</h3><p>The only thing growing faster than enterprise transformation investments are the hidden inefficiencies inside your company, silently killing your performance and the planet. Our Celonis Process Intelligence platform x-rays your processes, reveals the inefficiencies and unlocks your performance.</p><p>When Celonis released the <a href='https://www.celonis.com/blog/report-state-of-business-execution-2021/'>2021 State of Business Execution Benchmark Report</a>, it validated the financial benefits of applying data and intelligence to business processes. The benchmark reported that data-driven process optimization can free up as much as $567 million in working capital and $105 million in cost savings for the average $5 billion dollar revenue company.</p><h3 data-js='toc-headings' data-target-el='process-intelligence-nvdvg' id='process-intelligence'>Process Intelligence</h3><p>Celonis provides an out-of-the-box, SaaS-based offering called Process Intelligence that leverages process mining technology to visualize and analyze processes of your choosing. You decide which source systems to connect to the platform, where the event logs are analyzed. Your process is then visualized, and pre-built intelligent analyses help you drill down to the root causes of inefficiencies. By bringing together process analytics, AI and automation, we help companies achieve breakthroughs in finding improvement opportunities.</p><h3 data-js='toc-headings' data-target-el='multi-tenancy-nvdvg' id='multi-tenancy'>Multi-tenancy</h3><p>A one-to-many platform means the support terms, service levels, product metrics, features and functions apply equally to all our customers.</p><h3 data-js='toc-headings' data-target-el='professional-services-nvdvg' id='professional-services'>Professional Services </h3><p>Celonis offers implementation and configuration services for Celonis Process Intelligence and charges on a Time and Materials basis only, meaning you only pay for the time that you use. Our Services are consultative in nature and therefore we do not create any customized software or develop any IP.</p><h3 data-js='toc-headings' data-target-el='subscription-bundle-nvdvg' id='subscription-bundle'>Subscription Bundle</h3><p>Unlike legacy software where you pay a license fee and additional fees for upgrades, maintenance, and support, a Celonis subscription includes the software as well as support, updates, and upgrades throughout the subscription term. Like all subscription-based purchases, refunds, reduction of subscriptions, or cancellations are not possible during a committed term. Technical controls in our products protect against overuse, making compliance a built-in feature.</p><h2 data-js='toc-headings' data-target-el='what-is-a-termscout-certified-contract-nvdvg' id='what-is-a-termscout-certified-contract'>What is a TermScout Certified™ Contract?</h2> <a class="sf-image__link" href="https://app.termscout.com/certify/celonis-certified-contract" target="_blank" rel="noreferrer"> <picture> <source data-lazyloadsource data-srcset='//images.ctfassets.net/zmrtlfup12q3/6Vo7ZM44bUIGux0mkhccxz/d21eb0530c0186c34626b0490c4ebecc/Termscout_Review_Horizontal_Narrow_Blue.jpg?fm=avif&q=75&w=730&fit=fill&f=center&r= 832w, //images.ctfassets.net/zmrtlfup12q3/6Vo7ZM44bUIGux0mkhccxz/d21eb0530c0186c34626b0490c4ebecc/Termscout_Review_Horizontal_Narrow_Blue.jpg?fm=avif&q=75&w=730&fit=fill&f=center&r= 873w, //images.ctfassets.net/zmrtlfup12q3/6Vo7ZM44bUIGux0mkhccxz/d21eb0530c0186c34626b0490c4ebecc/Termscout_Review_Horizontal_Narrow_Blue.jpg?fm=avif&q=75&w=730&fit=fill&f=center&r= 915w, //images.ctfassets.net/zmrtlfup12q3/6Vo7ZM44bUIGux0mkhccxz/d21eb0530c0186c34626b0490c4ebecc/Termscout_Review_Horizontal_Narrow_Blue.jpg?fm=avif&q=75&w=730&fit=fill&f=center&r= 998w' sizes='(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw' type='image/avif' > <source data-lazyloadsource data-srcset='//images.ctfassets.net/zmrtlfup12q3/6Vo7ZM44bUIGux0mkhccxz/d21eb0530c0186c34626b0490c4ebecc/Termscout_Review_Horizontal_Narrow_Blue.jpg?fm=webp&q=75&w=730&fit=fill&f=center&r= 832w, //images.ctfassets.net/zmrtlfup12q3/6Vo7ZM44bUIGux0mkhccxz/d21eb0530c0186c34626b0490c4ebecc/Termscout_Review_Horizontal_Narrow_Blue.jpg?fm=webp&q=75&w=730&fit=fill&f=center&r= 873w, //images.ctfassets.net/zmrtlfup12q3/6Vo7ZM44bUIGux0mkhccxz/d21eb0530c0186c34626b0490c4ebecc/Termscout_Review_Horizontal_Narrow_Blue.jpg?fm=webp&q=75&w=730&fit=fill&f=center&r= 915w, //images.ctfassets.net/zmrtlfup12q3/6Vo7ZM44bUIGux0mkhccxz/d21eb0530c0186c34626b0490c4ebecc/Termscout_Review_Horizontal_Narrow_Blue.jpg?fm=webp&q=75&w=730&fit=fill&f=center&r= 998w' sizes='(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw' type='image/webp' > <source data-lazyloadsource data-srcset='//images.ctfassets.net/zmrtlfup12q3/6Vo7ZM44bUIGux0mkhccxz/d21eb0530c0186c34626b0490c4ebecc/Termscout_Review_Horizontal_Narrow_Blue.jpg?fm=jpg&q=85&w=730&fit=fill&fl=progressive&f=center&r= 832w, //images.ctfassets.net/zmrtlfup12q3/6Vo7ZM44bUIGux0mkhccxz/d21eb0530c0186c34626b0490c4ebecc/Termscout_Review_Horizontal_Narrow_Blue.jpg?fm=jpg&q=85&w=730&fit=fill&fl=progressive&f=center&r= 873w, //images.ctfassets.net/zmrtlfup12q3/6Vo7ZM44bUIGux0mkhccxz/d21eb0530c0186c34626b0490c4ebecc/Termscout_Review_Horizontal_Narrow_Blue.jpg?fm=jpg&q=85&w=730&fit=fill&fl=progressive&f=center&r= 915w, //images.ctfassets.net/zmrtlfup12q3/6Vo7ZM44bUIGux0mkhccxz/d21eb0530c0186c34626b0490c4ebecc/Termscout_Review_Horizontal_Narrow_Blue.jpg?fm=jpg&q=85&w=730&fit=fill&fl=progressive&f=center&r= 998w' sizes='(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw' > <img class=' js-img-skeleton' img-skeleton data-lazyloadimg src='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC' style='width: 730px; aspect-ratio: 730/237; background-size:4380px;' data-src='//images.ctfassets.net/zmrtlfup12q3/6Vo7ZM44bUIGux0mkhccxz/d21eb0530c0186c34626b0490c4ebecc/Termscout_Review_Horizontal_Narrow_Blue.jpg?fm=jpg&q=85&w=730&fit=fill&fl=progressive&f=center&r=' src='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC' alt='Celonis MSA - TermScout Certified Contract' width='730' height='237' /> </picture> </a> <p> TermScout is a contract review platform that enables law firms, corporations, and investment firms to gain insights into contracts. TermScout helps close deals 3x faster by dramatically reducing friction in contract negotiations. </p><p>Using a combination of artificial intelligence (AI) technology and experienced legal professionals, TermScout analyzed over 750 data points in the <a href='https://assets.ctfassets.net/zmrtlfup12q3/cEKkyf0X3ZcvrOlEvVoXu/f0ed877590343248cbc6fd9f73fc1372/Celonis_MSA_August_2024.pdf'>Celonis MSA</a> and benchmarked the terms against more than 1,500+ similar vendor contracts. After an extensive quality control review from a committee of human experts, the Celonis MSA received a rating of <b>70% Customer Favorable</b>, putting Celonis in the <b>Top 8% in overall favorability ratings globally</b>.</p><p>That’s right. Our MSA is <b>more favorable to You than 90% of all vendor contracts</b>.</p><p>In addition, we were given a 100% score against “Buy-side Deal Breakers,” with zero issues failing to meet the acceptability criteria. The MSA complies with 82% of the World Commerce & Contracting Principles and was assessed to have a “High Clarity” of contract language.</p><p>This achievement underscores our commitment to providing you with a first-rate contracting experience that will expedite your digital transformation initiatives and foster process excellence in your procurement motion. We look forward to partnering with you to unlock new levels of performance in your business.</p><p>But you don’t have to take our word for it. <a href='https://app.termscout.com/certify/celonis-certified-contract'>See here</a> for TermScout’s independent assessment of our contract.</p><h2 data-js='toc-headings' data-target-el='why-is-it-more-efficient-to-use-the-celonis-msa-nvdvg' id='why-is-it-more-efficient-to-use-the-celonis-msa'> Why is it more efficient to use the Celonis MSA?</h2><p>Our agreements are designed to reflect the software and services we provide to a global base of customers. Conversely, your procurement templates are likely intended for use in many different purchasing environments, and therefore have a number of provisions that are not applicable to our unique offering. </p><p>These might include:</p><ul><li><!— htmlmin:ignore —><p>Acceptance testing</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Extensive warranties</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Source code escrow</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Licensing terms and restrictions</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Custom software development</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Delivery logistics</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Hardware or the physical installation of hardware, equipment, etc.</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Termination for convenience</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Change of control clauses</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>IP ownership/work-for-hire clauses or</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Disaster recovery and business continuity</p><!— htmlmin:ignore —></li></ul><p>Because we find these provisions are common in traditional procurement contracts, it is virtually certain we will have major changes to your agreement, requiring multiple layers of approvals (on both sides) and lengthy, repetitive drafting cycles (only to end up with a document that reflects our services anyway). On the other hand, any changes to Celonis paper will be targeted to meet your individual business requirements (eg. regulatory, security or industry-specific prerequisites) while keeping the underlying business model intact. Using our templates, we average a nearly 300% reduction in time-to-close. </p><h2 data-js='toc-headings' data-target-el='what-does-celonis-do-with-our-data-nvdvg' id='what-does-celonis-do-with-our-data'>What does Celonis do with our data?</h2><h3 data-js='toc-headings' data-target-el='privacy-by-design-nvdvg' id='privacy-by-design'>Privacy by Design</h3><p>Celonis is committed to creating customers for life. Earning the generational trust of the world’s data users requires a relentless focus on the customer experience, a fundamental component of which is protecting Your data. We strongly believe in the importance of handling personal data in a way that is both thoughtful and comprehensive and are fully committed to working with you to make sure security and privacy come first. </p><h3 data-js='toc-headings' data-target-el='security-first-nvdvg' id='security-first'>Security First</h3><p>We do our part by building protections into every layer of the platform. Then, we give you unparalleled control with customizable security controls to meet your needs and standards. Explore the resources available in our <a href='https://www.celonis.com/trust-center/'>Trust Center</a> to learn how security and privacy is built into everything We do. </p><h3 data-js='toc-headings' data-target-el='data-access-nvdvg' id='data-access'>Data Access</h3><p>Each customer is provisioned with their own environment and has complete administrative control. This means you control credentials as well as what data is uploaded. Celonis does not have any data that is not already in your source systems; however, you can still access and export your data at any time. Celonis provides anonymization tools as well as the ability to customize what your users can view. And because we analyze event logs and metadata, the Celonis platform does not require any sensitive personal data to operate at its full capacity. </p><h2 data-js='toc-headings' data-target-el='why-can-t-celonis-agree-to-our-security-and-privacy-documents-nvdvg' id='why-can-t-celonis-agree-to-our-security-and-privacy-documents'>Why can’t Celonis agree to our security and privacy documents?</h2><p>Our security controls and privacy standards are drafted and implemented by design to best protect our platform and your data. We leverage security industry best practices as outlined in our <a href='https://assets.ctfassets.net/zmrtlfup12q3/3s6QGNyHJkv5oFFlTwd1fq/521e7c8ab7826f17cb56ff8add61c28c/Celonis_Security_Annex_May_2023.pdf'>Information Security Annex</a> to allow you to stay focused on your business while we protect your information. </p><p>As an off-the-shelf solution, we provide the same security service to all our customers and it is not possible to tailor specific features or include additional requirements in our software for a particular customer. As such, we cannot contractually commit to an individual customer’s security and privacy requirements, as those may not be consistent with our documented and tested operational procedures. We are committed to full transparency regarding our security and privacy standards and you can view Our current list of certifications and compliance status at <a href='http://trust.celonis.com/'>http://trust.celonis.com/</a>.</p><h2 data-js='toc-headings' data-target-el='is-support-provided-as-part-of-our-subscription-nvdvg' id='is-support-provided-as-part-of-our-subscription'>Is Support provided as part of our Subscription?</h2><p>Yes! Every subscription of Celonis Process Intelligence includes support and maintenance as outlined in the <a href='https://assets.ctfassets.net/zmrtlfup12q3/3FqVHbjRS6TXfkjYdAYxwQ/51d8c3b1a3115d8e8afc04ef4d179877/Service_Description_for_Celonis_Support_Services__March_2023_.pdf'>Support Services Description</a>. Our <a href='https://www.celopeers.com/'>Celopeers</a> community and <a href='https://www.celopeers.com/s/support'>Support Center</a> are also available throughout your digital transformation journey. </p><h2 data-js='toc-headings' data-target-el='is-there-any-acceptance-period-nvdvg' id='is-there-any-acceptance-period'>Is there any acceptance period?</h2><p>Acceptance testing is not applicable for Celonis products. We provide packaged, tested, out-of-the-box solutions and provide our customers the opportunity to evaluate our solutions during a free trial period, if requested. We additionally provide a warranty in our standard language (section 10 of the MSA) that protects you in the event that the software does not function as described in the documentation, but the concept of a post-purchase acceptance period is not relevant for our services.</p><h2 data-js='toc-headings' data-target-el='what-are-the-celonis-values-nvdvg' id='what-are-the-celonis-values'>What are the Celonis values?</h2><p>Our culture and values reflect what’s most important to us as a company and guide our determination to Do The Right Thing every day. It’s the Celonis Way, and our <a href='https://www.celonis.com/company/values/'>Core Values</a> help us get there:</p><ul><li><!— htmlmin:ignore —><p>Live for Customer Value</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>The Best Team Wins</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>We Own It</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>Earth is Our Future</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>FISA: Focus, Invent, Simplify, Act</p><!— htmlmin:ignore —></li></ul><p>See our <a href='https://www.celonis.com/ethics-compliance/'>Legal, Ethics and Compliance</a> page to learn more about our commitment to integrity, to find our <a href='https://www.celonis.com/conduct/'>Code of Conduct and Ethics</a>, or to report an issue to our <a href='http://www.celonis.com/do-the-right-thing/'>Ethics Helpline</a>. </p><h2 data-js='toc-headings' data-target-el='does-celonis-have-audit-rights-nvdvg' id='does-celonis-have-audit-rights'>Does Celonis have audit rights?</h2><p>Technical features in our product(s) meter your consumption to ensure that the limitations agreed in your order are reflective of your actual business needs. </p><p>We may also periodically ask you to provide records and other information related to your use of our services to validate that your contractual entitlements are sufficient and to reconcile any overuse. Any information we collect as part of a records request will be used solely for the purpose of assessing compliance with the terms of the agreement.</p><h2 data-js='toc-headings' data-target-el='what-liability-does-celonis-assume-nvdvg' id='what-liability-does-celonis-assume'>What liability does Celonis assume?</h2><p>Celonis accepts unlimited liability for any direct damages resulting from our fraud, gross negligence, willful misconduct, or negligence causing death or personal injury. We will additionally defend you on an unlimited basis against any claims that our services infringe a third party’s intellectual property rights and take on unlimited liability for direct damages associated with any infringement. </p><p>For other categories of risk, our liability is capped in proportion to the amount of fees paid for the services as a matter of foundational policy. This type of cap is in line with standard market practice and is a key factor in ensuring the stability and longevity of our business. By effectively managing risk as we scale, we provide our customers with a long-term, stable software partner and a company with the resources to invest heavily in its application and support infrastructure. We couldn’t create generational trust with all our customers if a single contract could pose an existential threat to our business. </p><h2 data-js='toc-headings' data-target-el='how-can-we-cancel-our-subscription-nvdvg' id='how-can-we-cancel-our-subscription'>How can we cancel our subscription?</h2><p>Once you purchase a subscription, it is non-cancelable and non-refundable. This is because as soon as you make a purchase, we allocate all the necessary infrastructure, hosting, engineering, value and operational resources required to support your instance of Celonis Process Intelligence throughout the subscription term. We invest in these resources upfront in reliance on your commitment to the full subscription term and find that customers who commit to longer subscription terms are more successful at implementing meaningful organizational change and – as a result – at unlocking more capacity in their business. If you purchase a multi-year subscription, you will also benefit from predictable, favorable pricing. You can opt out of any subscription autorenewal by providing us notice at least thirty (30) days’ prior to the end of your subscription.</p><p>Of course, you may always terminate your subscription for our material, uncured breach or for legal cause. However, like all subscription-based software providers, we cannot allow termination for convenience.</p><h2 data-js='toc-headings' data-target-el='what-happens-when-our-subscription-expires-nvdvg' id='what-happens-when-our-subscription-expires'>What happens when our subscription expires? </h2><p>At the end of your subscription term, you will no longer be able to access Celonis Process Intelligence. However, any files and/or images you exported, printed, downloaded and/or extracted from the platform during the subscription period are yours to keep. </p><p>Your data is always available for export or download during the subscription and will be removed from our systems within 30 days of the term expiration unless we have a separate arrangement with you. Bear in mind that we never have any data that is not also in your source system; Celonis Process Intelligence creates a digital twin and is not extracting data from your source. Celonis is not a data storage product and we rely on our customers to put in place adequate data hygiene and backup procedures taking into consideration the sensitivity of the information uploaded to the platform.</p><h2 data-js='toc-headings' data-target-el='what-are-celonis-purchase-order-requirements-nvdvg' id='what-are-celonis-purchase-order-requirements'>What are Celonis’ Purchase Order Requirements?</h2><p>In order to streamline our processing of your order, please ensure that the following items are clearly referenced on your Purchase Order.</p><p>Where your Purchase Order does not include the required information there may be a delay in processing your order - in some cases we may either need further documentation to provide the missing information, or we may require you to reissue a corrected Purchase Order.</p><p>If you have any concerns, or if you wish to check any of the Purchase Order content prior to issuing, please don’t hesitate to contact <a href='mailto:orders@celonis.com'>orders@celonis.com</a> for further support.</p><picture><source data-lazyloadsource data-srcset='//images.ctfassets.net/zmrtlfup12q3/389QGzRqPXxoHZSCVMWEE5/e2679e72aa404a4221acc5fd51e75b88/Screen_Shot_2023-06-22_at_14.29.49.png?fm=avif&q=75&w=832&fit=fill&f=center&r= 832w, //images.ctfassets.net/zmrtlfup12q3/389QGzRqPXxoHZSCVMWEE5/e2679e72aa404a4221acc5fd51e75b88/Screen_Shot_2023-06-22_at_14.29.49.png?fm=avif&q=75&w=873&fit=fill&f=center&r= 873w, //images.ctfassets.net/zmrtlfup12q3/389QGzRqPXxoHZSCVMWEE5/e2679e72aa404a4221acc5fd51e75b88/Screen_Shot_2023-06-22_at_14.29.49.png?fm=avif&q=75&w=915&fit=fill&f=center&r= 915w, //images.ctfassets.net/zmrtlfup12q3/389QGzRqPXxoHZSCVMWEE5/e2679e72aa404a4221acc5fd51e75b88/Screen_Shot_2023-06-22_at_14.29.49.png?fm=avif&q=75&w=998&fit=fill&f=center&r= 998w' sizes='(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw' type='image/avif' > <source data-lazyloadsource data-srcset='//images.ctfassets.net/zmrtlfup12q3/389QGzRqPXxoHZSCVMWEE5/e2679e72aa404a4221acc5fd51e75b88/Screen_Shot_2023-06-22_at_14.29.49.png?fm=webp&q=75&w=832&fit=fill&f=center&r= 832w, //images.ctfassets.net/zmrtlfup12q3/389QGzRqPXxoHZSCVMWEE5/e2679e72aa404a4221acc5fd51e75b88/Screen_Shot_2023-06-22_at_14.29.49.png?fm=webp&q=75&w=873&fit=fill&f=center&r= 873w, //images.ctfassets.net/zmrtlfup12q3/389QGzRqPXxoHZSCVMWEE5/e2679e72aa404a4221acc5fd51e75b88/Screen_Shot_2023-06-22_at_14.29.49.png?fm=webp&q=75&w=915&fit=fill&f=center&r= 915w, //images.ctfassets.net/zmrtlfup12q3/389QGzRqPXxoHZSCVMWEE5/e2679e72aa404a4221acc5fd51e75b88/Screen_Shot_2023-06-22_at_14.29.49.png?fm=webp&q=75&w=998&fit=fill&f=center&r= 998w' sizes='(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw' type='image/webp' > <source data-lazyloadsource data-srcset='//images.ctfassets.net/zmrtlfup12q3/389QGzRqPXxoHZSCVMWEE5/e2679e72aa404a4221acc5fd51e75b88/Screen_Shot_2023-06-22_at_14.29.49.png?fm=png&w=832&fit=fill&f=center&r= 832w, //images.ctfassets.net/zmrtlfup12q3/389QGzRqPXxoHZSCVMWEE5/e2679e72aa404a4221acc5fd51e75b88/Screen_Shot_2023-06-22_at_14.29.49.png?fm=png&w=873&fit=fill&f=center&r= 873w, //images.ctfassets.net/zmrtlfup12q3/389QGzRqPXxoHZSCVMWEE5/e2679e72aa404a4221acc5fd51e75b88/Screen_Shot_2023-06-22_at_14.29.49.png?fm=png&w=915&fit=fill&f=center&r= 915w, //images.ctfassets.net/zmrtlfup12q3/389QGzRqPXxoHZSCVMWEE5/e2679e72aa404a4221acc5fd51e75b88/Screen_Shot_2023-06-22_at_14.29.49.png?fm=png&w=998&fit=fill&f=center&r= 998w' sizes='(min-width: 1441px) calc(100vw - (100vw - 1441px)), 100vw' > <img class=' js-img-skeleton' img-skeleton data-lazyloadimg src='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC' style='width: 832px; aspect-ratio: 832/546; background-size:4992px;' data-src='//images.ctfassets.net/zmrtlfup12q3/389QGzRqPXxoHZSCVMWEE5/e2679e72aa404a4221acc5fd51e75b88/Screen_Shot_2023-06-22_at_14.29.49.png?fm=png&w=832&fit=fill&f=center&r=' src='data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAFoEvQfAAAABGdBTUEAALGPC/xhBQAAAAtJREFUCB1jYAACAAAFAAGNu5vzAAAAAElFTkSuQmCC' alt='Screen Shot 2023-06-22 at 14.29.49' width='832' height='546' /></picture><h2 data-js='toc-headings' data-target-el='how-do-i-integrate-with-your-e-signature-process-nvdvg' id='how-do-i-integrate-with-your-e-signature-process'>How do I integrate with your e-signature process?</h2><a class="ems-btn ems-btn--primary sf-inline-btn " href='https://assets.ctfassets.net/zmrtlfup12q3/3JmDlO2diPgGCHPxq944SM/a148451c1b7dedff537a3d625c5dce75/Working_with_Celonis_e-signature_process__1_.pdf' target='_blank' rel='noreferrer' data-tracking-action='click_link' > Working with Celonis e-signature process </a><h2 data-js='toc-headings' data-target-el='what-s-new-in-the-msa-nvdvg' id='what-s-new-in-the-msa'>What’s new in the MSA?</h2><p>Like all companies, Celonis updates its agreements from time-to-time to align with industry standards and stay competitive in the market, to react to legal developments affecting our business, and to address emerging pricing models, product changes and go-to-market motions. In our latest update, we removed duplicative or unnecessary language and clarified some of the obligations and restrictions: </p><ul><li><!— htmlmin:ignore —><p>As part of our continued commitment to transparency and data protection, we added a reference to our <a href='https://assets.ctfassets.net/zmrtlfup12q3/3s6QGNyHJkv5oFFlTwd1fq/521e7c8ab7826f17cb56ff8add61c28c/Celonis_Security_Annex_May_2023.pdf'>Information Security Annex</a>;</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>To accommodate circumstances where we make APIs available to you, we added our <a href='https://assets.ctfassets.net/zmrtlfup12q3/21U94CI8QoXz6ZsYDd6UBQ/090f4f8c8f6664e0c15e85049fcb47df/Celonis_API_Fair_Use_Policy.pdf'>API Fair Use Policy</a>;</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>We revisited frequently-negotiated clauses to offer more balanced, industry-aligned terms, securing a <a href='https://app.termscout.com/certify/celonis-certified-contract'>70% Customer-Favorable Rating</a> from TermScout. </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>To support evolving business needs, we included pricing-model related changes;</p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>To underscore our strong ethical culture, we added a mutual obligation to comply with a code of business conduct; and </p><!— htmlmin:ignore —></li><li><!— htmlmin:ignore —><p>We accommodated beta program participation.</p><!— htmlmin:ignore —></li></ul><p> The above list is non-exhaustive and we have made other changes since our last version. Please review the MSA in its entirety and reach out to your account executive if you have any questions.</p><h2 data-js='toc-headings' data-target-el='what-s-new-in-the-dpa-nvdvg' id='what-s-new-in-the-dpa'>What’s new in the DPA?</h2><p><b>“Trust takes years to build, seconds to break and forever to repair.”</b></p><p>We strongly believe in the importance of handling Personal Data in a thoughtful way and in line with applicable data privacy and data protection regulations. For Celonis, coming of age as a German company meant that the principles embodied under GDPR were woven into the very fabric of our character. But as our company grows and evolves, so does our approach to handling Personal Data. We recognize that as our operations expand into new geographies, so do our privacy obligations. </p><p>Our updated DPA takes into account variations between privacy regulations around the world and supports your global governance objectives. With updated definitions that map to emerging privacy requirements in the United States, Japan, Brazil and APAC, our DPA now better serves the needs of our growing global customer base.</p></div></div></div></div></div><div class="sf-site-footer" data-tracking-delegation="footer"><div class="footer" data-lazyload="childImages"><div class="ems-footer ems-footer--reversed" data-entry-sys-id="4B05yzbRwpnObCIfQiOCCX"><div class="ems-footer__content"><div class="ems-footer__aside"><div class="sf-subscribe"><div class="sf-subscribe__header"><h2 class="sf-subscribe__title" data-subscribe-title>Newsletter</h2><h2 class="sf-subscribe__subtitle" data-subscribe-subtitle>Monthly news and updates</h2></div><div class="sf-subscribe__body"><div class="sf-subscribe__form-wrapper"><div data-js="success-message" class="sf-message sf-subscribe--message js-ems-message--hidden"><div class="sf-subscribe__message__body"><h3 data-js="success-message-text" class="sf-subscribe__message__title">Thank you for 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