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Cloud IAM - FAQ

<!DOCTYPE html><!-- Last Published: Fri Nov 08 2024 15:45:37 GMT+0000 (Coordinated Universal Time) --><html data-wf-domain="www.cloud-iam.com" data-wf-page="65ce2e01f427c71decdc3698" data-wf-site="5f50dc76ddedbedd50e51328"><head><meta charset="utf-8"/><title>Cloud IAM - FAQ</title><meta content="Learn everything you need to know about Cloud IAM." name="description"/><meta content="Cloud IAM - FAQ" property="og:title"/><meta content="Learn everything you need to know about Cloud IAM." property="og:description"/><meta content="https://cdn.prod.website-files.com/5f50dc76ddedbedd50e51328/65a596aef08c48d6707e9193_FAQsPage-%20Open%20Graph%20Image-min.png" property="og:image"/><meta content="Cloud IAM - FAQ" property="twitter:title"/><meta content="Learn everything you need to know about Cloud IAM." property="twitter:description"/><meta content="https://cdn.prod.website-files.com/5f50dc76ddedbedd50e51328/65a596aef08c48d6707e9193_FAQsPage-%20Open%20Graph%20Image-min.png" property="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><link href="https://cdn.prod.website-files.com/5f50dc76ddedbedd50e51328/css/cloud-iam.webflow.94f4deb33.min.css" rel="stylesheet" type="text/css"/><link href="https://fonts.googleapis.com" rel="preconnect"/><link href="https://fonts.gstatic.com" rel="preconnect" crossorigin="anonymous"/><script src="https://ajax.googleapis.com/ajax/libs/webfont/1.6.26/webfont.js" type="text/javascript"></script><script type="text/javascript">WebFont.load({ google: { families: ["Montserrat:100,100italic,200,200italic,300,300italic,400,400italic,500,500italic,600,600italic,700,700italic,800,800italic,900,900italic","Poppins:regular,italic,500,500italic,600,600italic,700,700italic,800,800italic,900,900italic"] }});</script><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/5f50dc76ddedbedd50e51328/645a5005d26f301e1e79f265_rsz_logomark.png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/5f50dc76ddedbedd50e51328/644f70f24feacc730013a9b0_rsz256_1full_color_1_v.png" rel="apple-touch-icon"/><script src="https://www.google.com/recaptcha/api.js" type="text/javascript"></script><!-- Matomo Tag Manager --> <script> var _mtm = window._mtm = window._mtm || []; _mtm.push({'mtm.startTime': (new Date().getTime()), 'event': 'mtm.Start'}); var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0]; g.async=true; g.src='https://cdn.matomo.cloud/cloudiam.matomo.cloud/container_oA8lbEeh.js'; s.parentNode.insertBefore(g,s); </script> <!-- End Matomo Tag Manager --> <script> _mtm.push({ 'userType':'lead' }); </script><link rel="alternate" href="https://www.cloud-iam.com/faq" hreflang="en-us" /></head><body class="body-inm gradient"><div class="page-wrapper-inm"><div class="section-navbar"><div class="padding-global"><div class="container-large nav"><div data-animation="default" data-collapse="medium" data-duration="400" data-easing="ease" data-easing2="ease" role="banner" class="en-navbar-v2 w-nav"><div class="navbar_container"><a href="/" class="w-nav-brand"><img src="https://cdn.prod.website-files.com/5f50dc76ddedbedd50e51328/65729d10407e300b18187ba4_logo%20(4).svg" loading="lazy" alt="" class="image-39"/><img src="https://cdn.prod.website-files.com/5f50dc76ddedbedd50e51328/65729ac674c87dd32a3f23da_logo%20(3).svg" loading="lazy" alt="" class="navbar-logo"/></a><nav role="navigation" class="nav-menu-8 w-nav-menu"><div data-hover="false" data-delay="0" class="dropdown-2 w-dropdown"><div class="dropdown w-dropdown-toggle"><div class="chevron-navbar w-icon-dropdown-toggle"></div><div class="navbar-text">Products</div></div><nav class="dropdown-nav w-dropdown-list"><div class="dropdown-div-nav"><div class="dropdown-left-block"><a data-trkciam-action="navigation" data-trkciam-name="btn-nav-deploy-taget" data-trkciam-category="information" href="#" class="link-block w-inline-block"><div class="div-block-59"><img src="https://cdn.prod.website-files.com/5f50dc76ddedbedd50e51328/656ebc596a78a527d236fbec_Group.svg" loading="lazy" alt="" class="image-37"/></div><div class="dropdown-div-title-tet"><div class="text-nav">Deploy</div><p class="paragraph-nav">Deployment ready in 20 minutes. 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Audit our open source extensions codebase on GitHub for compliance or just peace of mind.</p></div></a><a data-trkciam-action="navigation" data-trkciam-name="btn-nav-blog" data-trkciam-category="information" href="/blog-posts" class="link-block w-inline-block"><div><img src="https://cdn.prod.website-files.com/5f50dc76ddedbedd50e51328/656ebea82ec3cb67cda5d40f_update%20icon.svg" loading="lazy" alt="" class="image-37"/></div><div class="dropdown-div-title-tet"><div class="text-nav">Blog</div><p class="paragraph-nav">All post blog and our newsletter is here</p></div></a></div><div class="dropdown-right-block"><a data-trkciam-action="navigation" data-trkciam-name="btn-nav-security" data-trkciam-category="information" href="/security" class="link-block w-inline-block"><div><img src="https://cdn.prod.website-files.com/5f50dc76ddedbedd50e51328/656ec05baaaf6acc4e666b7d_security%20icon.svg" loading="lazy" alt="" class="image-37"/></div><div class="dropdown-div-title-tet"><div class="text-nav">Security</div><p class="paragraph-nav">World-class security with a team of experts on speed dial.</p></div></a><a data-trkciam-action="navigation" data-trkciam-name="btn-nav-faq" data-trkciam-category="information" href="/faq" aria-current="page" class="link-block w-inline-block w--current"><div><img src="https://cdn.prod.website-files.com/5f50dc76ddedbedd50e51328/656ec066d0e65ad52b0aa876_faq%20icon.svg" loading="lazy" alt="" class="image-37"/></div><div class="dropdown-div-title-tet"><div class="text-nav">FAQ&#x27;s</div><p class="paragraph-nav">Quick answers to your most pressing questions.</p></div></a><a data-trkciam-action="navigation" data-trkciam-name="btn-nav-about-us" data-trkciam-category="information" href="/en/about" class="link-block w-inline-block"><div><img src="https://cdn.prod.website-files.com/5f50dc76ddedbedd50e51328/656ec071dea64a09420c6196_about%20icon.svg" loading="lazy" alt="" class="image-37"/></div><div class="dropdown-div-title-tet"><div class="text-nav">About</div><p class="paragraph-nav">You can expect us to always be on your side and help you as you build and grow.</p></div></a></div></div></nav></div><div data-hover="false" data-delay="0" class="dropdown-nav-mobile w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="chevron-navbar w-icon-dropdown-toggle"></div><div class="navbar-text">Docs &amp; 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reliability &gt;&gt;</a><a href="#Subscriptions-pricing" class="side-content-links">Subscriptions &amp; pricing &gt;&gt;</a></div><div id="w-node-b2f760e6-75e9-a3d9-c6b6-ffb0445c4c32-ecdc3698" class="content_wrapper"><div id="Getting-started" class="content-box"><div class="margin-bottom margin-medium"><h2 class="h2-inm">Getting started</h2></div><div class="faq_accordion no-boarder"><div data-w-id="c47b35f8-d8a0-69ea-4a49-793115994d2e" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">How do I get started with Cloud-IAM?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><h4>When you want to test out the service for yourself…</h4><p>Start by creating a free account. Next, you’ll be able to create deployments on your chosen tier. Each deployment can have a different user count, service provider, and tier plan. You can create as many deployments as you like on as many different tiers as you like. For example, you could create a deployment on a free tier to set up a test environment. Then you can either upgrade that deployment or create a NEW deployment on the paid tier of your choice.</p></div></div><div class="margin-bottom margin-large"><a data-trkciam-name="faq-btn-top-create-account" data-trkciam-category="sign up" data-trkciam-action="register" href="https://iam.cloud-iam.com/auth/realms/cloud-iam/protocol/openid-connect/registrations?client_id=cloud-iam-ui&amp;response_type=code&amp;scope=openid%20email&amp;redirect_uri=https://app.cloud-iam.com&amp;kc_locale=fr&amp;code_challenge=8_6N7DdXJL-0CP_5Rlc549Vz-5wufZp0-fNO2sDNKEI&amp;code_challenge_method=S256&amp;pk_vid=680c0b1b80e8707d170507466227d207" target="_blank" class="button-inm w-button">Create free account</a></div><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><h4>When you have a specific case that requires an appointment…</h4><p>Do you need more details about how we operate? Is your deployment a special case? If you haven&#x27;t found answers in our documentation, schedule an appointment with our sales team to address any inquiries you may have.</p></div></div><div class="margin-bottom margin-large"><a data-trkciam-name="faq-btn-book-demo" data-trkciam-category="activation" data-trkciam-action="redirection" href="https://cal.com/d/kGPq7tig4ZnXgaBK2yJb2w/ciam-information?date=2024-01-30&amp;month=2024-01" target="_blank" class="button-inm w-button">Book demo</a></div><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><h4>When you want to learn more…</h4><p>Our documentation covers everything you need to know about Keycloak, our product, and our services. To further enhance your skills and master the functioning of your Identity and Access Management (IAM), you can continue your professional development through our comprehensive documentation.</p></div></div><div class="margin-bottom margin-large"><a data-trkciam-name="faq-btn-doc" data-trkciam-category="information" data-trkciam-action="redirection" href="https://documentation.cloud-iam.com/?pk_vid=3e30894d8ed941b4170507468327d207" target="_blank" class="button-inm w-button">Cloud-IAM documentation</a></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="2db3c149-fff1-fea3-6189-6de8cd858645" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">How do I add users to Cloud-IAM?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>There are three ways you can add users. </p><p>- Import users: Batch-import CSVs by sending us a support request (available on paid plans). </p><p>- Migrate users between Keycloak setups: Use Cloud-IAM’s out-of-the-box extension to migrate users between Keycloak setups without downtime. </p><p>- Migrate from a custom authentication setup: In advanced use cases, upload and implement a custom .jar extension.</p></div></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="cf4b869f-68d9-9b26-9a9c-3cc78015bbf7" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">How does your ad-hoc consultation service work?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>We provide expert consultation on both a project and an ongoing basis. Our consultations are priced on a per-day basis and include services such as: </p><p>- Dedicated Q&amp;A session with overviews of your architecture, patterns, configuration, </p><p>- Performance tuning, security, and best practices. </p><p>- Audit &amp; recommendations for your current Keycloak configuration. </p><p>- Consultation on Keycloak integration with your existing architecture </p><p>- Live production support </p><p>- Custom extension development and maintenance </p><p>- Expert employee training session </p><p>- Full done-for-you Keycloak installation </p></div><div class="margin-top margin-small"><p class="paragraph-inm black">If you&#x27;re interested, <a href="https://cal.com/d/kGPq7tig4ZnXgaBK2yJb2w/ciam-information?date=2024-01-30&amp;month=2024-01" data-trkciam-name="faq-link-book-demo" data-trkciam-category="information" data-trkciam-action="redirection" target="_blank">book a time to chat with sales and let us know you want to talk about consultation when you book a time.</a></p></div></div></div></div></div><div id="Cloud-IAM-features" class="content-box"><div class="content-box-background"></div><div class="margin-bottom margin-medium"><h2 class="h2-inm">Cloud-IAM features</h2></div><div class="faq_accordion no-boarder"><div data-w-id="1db4ab37-3d0a-fa5b-b4d8-13a535083f1c" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">What extensions &amp; webhooks do you have?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>Here’s a full list of our standard extensions and webhooks: </p></div><ul role="list" class="paragraph-inm black"><li>Total export data</li><li>Full logs and metrics</li><li>RESTfull API</li><li>Audits logs</li><li>Allow lists</li><li>Keycloak profiles</li><li>Custom domains</li><li>Trigger incident</li></ul></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="0b8de646-190a-668a-77e9-952eebad935f" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">Can I send SMS OTPs?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>Yes, it’s a native feature of Keycloak. However, we don’t recommend you do. Here’s why.  Instead, we offer a range of MFA options like 2FA, 2SV, and magic links.</p></div></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="9b47ceef-6448-b2ae-65cc-76a62d04271e" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">Can I send emails for logins?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>Yes, send emails by setting up an SMTP server inside your Keycloak administration console.</p></div></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="71f0c407-f412-a929-48de-45cbfbc6df79" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">How do I manage configuration between environments?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>We recommend you use a tool called Terraform. All tools that automate Keycloak configuration management between production and other environments (e.g. Staging) are available against Cloud-IAM deployments.</p></div></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="a9995415-9fc2-c9a3-ea41-814a66bbb8f9" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">How do I test my custom extensions?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>We recommend creating a non-production deployment in the Cloud-IAM dashboard or via our API. Once you upload or update an existing extension through your dashboard, it will trigger a cluster upgrade.</p></div></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="654c7a7f-f28b-50cd-0899-a40cc0ba0a7e" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">How is Cloud-IAM GDPR compliant?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>If you select a Cloud Provider with servers in the EU, we can guarantee that your deployment will be GDPR compliant.</p></div></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="169cc32c-18b6-529b-e69c-2f87457b235e" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">How does a Keycloak + Cloud-IAM solution compare to Auth0 or Okta?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>Here are the main differences if you choose  Keycloak + Cloud-IAM:</p></div><ul role="list" class="paragraph-inm black"><li>Cloud-IAM does not do vendor locking.</li><li>Unlike Auth0/Okta, Keycloak is open source.</li><li>Cloud-IAM is an EU company.</li><li>You have more flexibility in your choice of Cloud Provider if you need to keep your data in one region.</li><li>You can get a Private Cloud outside of GAFAM.</li><li>Setup is easy with an out-of-the-box dedicated infrastructure per deployment.</li><li>You have dedicated support via email &amp; direct access to identity access management experts.</li></ul></div></div></div></div><div id="Security-reliability" class="content-box"><div class="margin-bottom margin-medium"><h2 class="h2-inm">Security &amp; reliability</h2></div><div class="faq_accordion no-boarder"><div data-w-id="1b7fdfac-cd22-2fcc-49ef-618090edd057" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">How secure is Cloud-IAM?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>Looking to see if we’re compliant with your security needs? Here’s everything you need to know about how we manage every aspect of your data and the security of our platform.</p></div></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="bbb5f2b6-af69-959e-afc5-3ce1c46fd62b" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">What happens in cases of failure?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>In case of failure, every part of the Cloud-IAM service uses properly-provisioned, redundant servers (e.g., multiple load balancers, web servers, replica databases). As part of regular maintenance, servers are removed from operation without impacting availability. We can scale to millions of concurrent requests without incident.</p></div></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="af55dc0c-d8dd-7a53-f3ef-4f94842c5ac0" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">Do you ever have downtime?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>Nope, Cloud-IAM is monitored 24/7. Our highly scalable infrastructure brings us 100% uptime since Cloud-IAM first steps back in 2018.</p></div></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="1a871651-e5dc-6b5e-f6e0-207275fedd05" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">What Cloud Providers do you use?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>Each of our providers undergoes independent third-party testing. Use Cloud-IAM to deploy your Keycloak clusters to one of these Cloud Providers:</p></div><ul role="list" class="paragraph-inm black"><li><a href="https://cloud.google.com/about/locations" target="_blank">Google Cloud Platform</a> (Americas, Europe, Asia Pacific)</li><li><a href="https://aws.amazon.com/about-aws/global-infrastructure/regions_az/" target="_blank">Amazon AWS</a> (North and South America, Europe, Middle East, Africa, Asia Pacific)</li><li><a href="https://en.outscale.com/" target="_blank">3DS Outscale</a> (Europe, North America, and Asia)</li><li><a href="https://www.scaleway.com/en/" target="_blank">Scaleway</a> (Europe).</li></ul></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="12d26f67-ad26-c29b-9634-34e8d3d51430" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">Will I need to expose my LDAP/Active Directory over the internet?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>Yes, in a secure manner. We provide the IP list of your deployed Keycloak cluster nodes so you can authorize them to connect. Custom plans also have a VPC peering option.</p></div></div></div></div></div><div id="Subscriptions-pricing" class="content-box"><div class="content-box-background"></div><div class="margin-bottom margin-medium"><h2 class="h2-inm">Subscriptions &amp; pricing</h2></div><div class="faq_accordion no-boarder"><div data-w-id="f9c8fa8c-95d4-5c53-41c9-74e831ca7c8f" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">What are the main differences between the Standard, Professional, and Expert tiers?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>The main differences are in the speed of support you receive and your SLA agreement.</p></div><ul role="list" class="paragraph-inm black"><li>Expert tier: Expect the highest level of support and resolution time. We also give you a 99.95% SLA and one free day of dedicated dev time a month (valued at 2,000€/day ad hoc).</li><li>Professional tier: Longer resolution time and 95.95% SLA.</li><li>Standard tier:  Longer resolution time and no SLA agreement.</li></ul></div><div class="margin-bottom margin-large"></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="42336cdc-66da-2bce-5291-764d21d96993" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">Do you offer a free trial?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>Better, we offer a free account! Just create an account and make a free deployment straight away to test out how things work. Free accounts are limited to 100 users, deployment on Scaleway, and 1 realm.</p></div></div><div class="margin-bottom margin-large"><a data-trkciam-name="faq-btn-bottom-create-account" data-trkciam-category="sign up" data-trkciam-action="register" href="https://iam.cloud-iam.com/auth/realms/cloud-iam/protocol/openid-connect/registrations?client_id=cloud-iam-ui&amp;response_type=code&amp;scope=openid%20email&amp;redirect_uri=https://app.cloud-iam.com&amp;kc_locale=fr&amp;code_challenge=8_6N7DdXJL-0CP_5Rlc549Vz-5wufZp0-fNO2sDNKEI&amp;code_challenge_method=S256&amp;pk_vid=680c0b1b80e8707d170507466227d207" target="_blank" class="button-inm w-button">Create free account</a></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="87d7441d-a0d9-6879-1930-10c4221a2b74" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">What if I want to cancel my contract? How do I get my data?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>Each of our providers undergoes independent third-party testing. Use Cloud-IAM to deploy your Keycloak clusters to one of these Cloud Providers:</p></div><ul role="list" class="paragraph-inm black"><li><a href="https://cloud.google.com/about/locations" target="_blank">Google Cloud Platform</a> (Americas, Europe, Asia Pacific)</li><li><a href="https://aws.amazon.com/about-aws/global-infrastructure/regions_az/" target="_blank">Amazon AWS</a> (North and South America, Europe, Middle East, Africa, Asia Pacific)</li><li><a href="https://en.outscale.com/" target="_blank">3DS Outscale</a> (Europe, North America, and Asia)</li><li><a href="https://www.scaleway.com/en/" target="_blank">Scaleway</a> (Europe).</li></ul></div></div></div><div class="faq_accordion no-boarder"><div data-w-id="d813860d-a41e-4110-2f7f-16737a2bb07b" class="faq_question black"><h3 class="text-size-medium text-weight-semibold">Will I need to expose my LDAP/Active Directory over the internet?</h3><div class="faq1_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div style="width:100%;height:0px" class="faq_answer"><div class="margin-bottom margin-small"><div class="paragraph-inm black w-richtext"><p>We’ve made it easy for you to download your data. For every paid account, Cloud-IAM provides dumps of the dedicated PostgreSQL database that you can safely re-import into your own database. Account passwords are hashed and will work on your own Keycloak setup.</p></div></div></div></div></div></div></div></div></div></header><section class="section_cta last"><div class="cta-background-wrapper"><div class="cta_background-pattern"></div></div><div class="padding-global"><div class="container-small"><div class="text-align-center"><div class="margin-bottom margin-small"><h2 class="h2-inm">Get started with Cloud-IAM today</h2></div><p class="paragraph-inm">Create a free account and test out a deployment for yourself. <span class="text-weight-bold">
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