CINXE.COM
FAQ - Domande più frequenti
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setCookie('feed_session', session, {expires: 365, path: '/'}); setCookie('feed_id', feedId, 365); var xhr = new XMLHttpRequest(), baseUrl = 'https://it.still.shop/', url = BASE_URL + '?rnd=' + Math.floor(Math.random() * 10000001) + "&feed=" + feedId + "&session=" + session + "&product=" + product; xhr.open('GET', url, true); xhr.setRequestHeader('Content-Type', 'application/json'); xhr.send(); } function getUrlParam(name) { let results = new RegExp('[\?&]' + name + '=([^&#]*)').exec(window.location.href); if (results === null) { return ''; } else { return results[1] || 0; } } function getCookie(cookieName) { var name = cookieName + "=", decodedCookie = decodeURIComponent(document.cookie), cookieArray = decodedCookie.split(';'); for (var i = 0; i < cookieArray.length; i++) { var cookie = cookieArray[i].trim(); if (cookie.indexOf(name) === 0) { return cookie.substring(name.length, cookie.length); } } return null; } function setCookie(cookieName, cookieValue, expirationDays) { var d = new Date(); d.setTime(d.getTime() + (expirationDays * 24 * 60 * 60 * 1000)); var expires = "expires=" + d.toUTCString(); document.cookie = cookieName + "=" + cookieValue + ";" + expires + ";path=/"; }</script> <div class="faq-category"><h2 class="faqcat-title first-title"><i></i>Benvenuto al nostro portale di supporto</h2> <ul class="category-list"> <li class="col-xs-6 col-sm-4 col-md-3 category"><div class="block"><a href="https://it.still.shop/faq/category/account-cliente.html"><img src="/media/phpcuong/faq/category/STILL_Shop_FAQ_Icons_Kundenkonto_1.png" alt="Account cliente" title="Account cliente - FAQ" /></a> <h3><a href="https://it.still.shop/faq/category/account-cliente.html">Account cliente</a></h3></div></li> <li class="col-xs-6 col-sm-4 col-md-3 category"><div class="block"><a href="https://it.still.shop/faq/category/ordine.html"><img src="/media/phpcuong/faq/category/STILL_Shop_FAQ_Icons_Bestellung.png" alt="Ordine" title="Ordine - FAQ" /></a> <h3><a href="https://it.still.shop/faq/category/ordine.html">Ordine</a></h3></div></li> <li class="col-xs-6 col-sm-4 col-md-3 category"><div class="block"><a href="https://it.still.shop/faq/category/pagamento.html"><img src="/media/phpcuong/faq/category/STILL_Shop_FAQ_Icons_Zahlung.png" alt="Pagamento" title="Pagamento - FAQ" /></a> <h3><a href="https://it.still.shop/faq/category/pagamento.html">Pagamento</a></h3></div></li> <li class="col-xs-6 col-sm-4 col-md-3 category"><div class="block"><a href="https://it.still.shop/faq/category/consegna.html"><img src="/media/phpcuong/faq/category/STILL_Shop_FAQ_Icons_Lieferung.png" alt="Consegna" title="Consegna - FAQ" /></a> <h3><a href="https://it.still.shop/faq/category/consegna.html">Consegna</a></h3></div></li> <li class="col-xs-6 col-sm-4 col-md-3 category"><div class="block"><a href="https://it.still.shop/faq/category/garanzia.html"><img src="/media/phpcuong/faq/category/STILL_Shop_FAQ_Icons_Gewa_hrleistung.png" alt="Garanzia" title="Garanzia - FAQ" /></a> <h3><a href="https://it.still.shop/faq/category/garanzia.html">Garanzia</a></h3></div></li> </ul> <h2 class="faqcat-title"><i></i>Domande più frequenti</h2> <ol class="items faqs-list"><li class="item no-question"><a href="#">Non sono state trovate domande frequenti.</a></li></ol> <h2 class="faqcat-title"><i></i>Ultime domande</h2> <ol class="items faqs-list"> <li class="item" id="faq-id-310"><a href="https://it.still.shop/faq/come-posso-prenotare-il-servizio-still-service-per-interventi-di-riparazione-o-manutenzione.html"><span class="faq-iconplus"></span>Come posso prenotare il servizio STILL Service per interventi di riparazione o manutenzione?</a> <div class="description" id="description">Ci sono diversi modi per richiedere un tecnico per l’assistenza. Compila il modulo di contatto. Ti contatteremo al più presto. Ricordati di indicare la città o il cap di destinazione del prodotto o servizio.</div></li> <li class="item" id="faq-id-309"><a href="https://it.still.shop/faq/quali-norme-di-garanzia-si-applicano-ai-vostri-prodotti.html"><span class="faq-iconplus"></span>Quali norme di garanzia si applicano ai vostri prodotti?</a> <div class="description" id="description">I nostri prodotti hanno periodi di garanzia differenti. I prodotti nuovi sono soggetti alla garanzia del fabbricante, consultabile alla relativa pagina del prodotto. I nostri “carrelli elevatori usati” hanno una garanzia speciale per l’usato. Il periodo di garanzia dipende dalla corrispondente classificazione dell'usato. Qui troverai maggiori informazioni sulla classificazione e sul periodo di garanzia delle nostre macchine usate.</div></li> <li class="item" id="faq-id-308"><a href="https://it.still.shop/faq/posso-richiedere-la-consegna-del-prodotto-allestero.html"><span class="faq-iconplus"></span>Posso richiedere la consegna del prodotto all'estero?</a> <div class="description" id="description">I prodotti ordinati tramite il nostro shop vengono consegnati solo sul territorio italiano.</div></li> <li class="item" id="faq-id-307"><a href="https://it.still.shop/faq/posso-inoltrare-un-reclamo-per-un-prodotto.html"><span class="faq-iconplus"></span>Posso inoltrare un reclamo per un prodotto?</a> <div class="description" id="description">Se non sei soddisfatto della merce ricevuta, invia un’e-mail a shop@still.it.</div></li> <li class="item" id="faq-id-306"><a href="https://it.still.shop/faq/come-faccio-a-stornare-un-ordine.html"><span class="faq-iconplus"></span>Come faccio a stornare un ordine?</a> <div class="description" id="description">Entro 14 giorni di calendario decorrenti dal momento della acquisizione fisica dei prodotti, puoi recedere dal contratto utilizzando l’apposito modulo di recesso allegato alle Condizioni Generali di Vendita (Allegato B), che dovrà essere compilato ed inviato all'indirizzo e-mail: shop@still.it.</div></li> <li class="item" id="faq-id-305"><a href="https://it.still.shop/faq/quali-sono-i-tempi-di-consegna.html"><span class="faq-iconplus"></span>Quali sono i tempi di consegna?</a> <div class="description" id="description">I tempi di consegna da noi indicati sono approssimativi. Se un qualsiasi motivo ci impedisce di effettuare la consegna, ti contatteremo per cercare una soluzione alternativa. Non appena il tuo ordine partirà dal nostro magazzino, riceverai un’e-mail con la data di consegna esatta. Se hai ordinato più di un prodotto, potrai ricevere più di un’e-mail, ognuna con i dettagli della singola consegna. La merce può anche essere consegnata in località diverse. Ti preghiamo di contattarci se la consegna non viene effettuata entro il termine specificato.</div></li> <li class="item" id="faq-id-304"><a href="https://it.still.shop/faq/quali-tipi-di-consegna-sono-disponibili.html"><span class="faq-iconplus"></span>Quali tipi di consegna sono disponibili?</a> <div class="description" id="description">In base alle dimensioni del prodotto, la consegna avviene tramite corriere o con i nostri veicoli all’indirizzo da te indicato in Italia.</div></li> <li class="item" id="faq-id-303"><a href="https://it.still.shop/faq/dove-posso-riscattare-il-mio-voucher.html"><span class="faq-iconplus"></span>Dove posso riscattare il mio voucher?</a> <div class="description" id="description">Puoi riscattare un voucher dopo aver selezionato i tuoi prodotti e averli aggiunti al carrello. Fai clic sul carrello e visualizza il tuo ordine. Nella prima pagina della panoramica dell'ordine vedrai il campo “Voucher", dove dovrai inserire il codice del voucher.</div></li> </ol></div> <form class="amhideprice-form" id="amhideprice-form" method="post" style="display: none;" data-nofocus="true"><span class="amhideprice-close" data-amhide-js="close-popup"></span> <input name="form_key" type="hidden" value="" /><input name="product_id" type="hidden" value="" /><fieldset class="fieldset"><legend class="legend amhideprice-form-ledend"><span>Get a Quote for</span> <span style="font-weight: bolder;" class="product-name"></span></legend><br> <div class="field required"><label for="amhideprice-name" class="label"><span>Nome cliente</span></label> <div class="control"><input type="text" name="name" class="input-text" id="amhideprice-name" data-validate="{required:true}"></div></div><div class="field required"><label for="amhideprice-email" class="label"><span>Email cliente</span></label> <div class="control"><input type="email" 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