Customer communications channels

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KONE’s new high-rise solutions will help smartly augment the built environment and future-proof your buildings. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-132866-64"> <p class="link-info-block__path">High-Rise solutions > </p> <p class="link-info-block__title">KONE Office Flow</p> <p class="link-info-block__text"> <span> KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalized user experiences that make office environments more attractive and efficient. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-132867-64"> <p class="link-info-block__path">High-Rise solutions > </p> <p class="link-info-block__title">Digital Experience Elevators</p> <p class="link-info-block__text"> <span> KONE Digital Experience elevators </span> </p> </div> <div class="link-info-block" data-info="tcm:95-132868-64"> <p 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class="main-menu-item hasChildren" target="_self" data-info="tcm:95-899-4"><span class="text">New buildings</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu container">  <div class="link-info"> <div class="link-info-block" data-info="tcm:95-899-4"> <p class="link-info-block__title"> <a href="/new-buildings/"> New buildings </a> </p> <p class="link-info-block__text"> <span> Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow </span> </p> </div> <div class="link-info-block" data-info="tcm:95-904-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Elevators | Lifts</p> <p class="link-info-block__text"> <span> Discover the new KONE DX Smart Elevator for passenger lifts, with built-in connectivity to future-proof your building and deliver a redefined user experience. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-6239-4"> <p class="link-info-block__path">New buildings > Elevators | Lifts > </p> <p class="link-info-block__title">KONE MonoSpace® DX</p> <p class="link-info-block__text"> <span> Discover the machine room-less KONE MonoSpace® DX passenger elevator for low and mid-rise residential and commercial buildings. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-6240-4"> <p class="link-info-block__path">New buildings > Elevators | Lifts > </p> <p class="link-info-block__title">KONE MiniSpace™ DX</p> <p class="link-info-block__text"> <span> Explore KONE MiniSpace™ DX for your home lift in Singapore, featuring a compact machine room and digital connectivity for mid and high-rise buildings. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-6241-4"> <p class="link-info-block__path">New buildings > Elevators | Lifts > </p> <p class="link-info-block__title">KONE TranSys™ DX</p> <p class="link-info-block__text"> <span> Discover the machine room-less KONE TranSys™ DX goods and passenger elevator for demanding people flow environments like public transport, retail, and medical facilities. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-6242-4"> <p class="link-info-block__path">New buildings > Elevators | Lifts > </p> <p class="link-info-block__title">Elevator connectivity</p> <p class="link-info-block__text"> <span> Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-6244-4"> <p class="link-info-block__path">New buildings > Elevators | Lifts > </p> <p class="link-info-block__title">Elevator interior design</p> <p class="link-info-block__text"> <span> Discover how KONE DX Class elevators help you bring your design vision to life and create an elevator experience that helps your building connect with people and make a lasting impression. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-906-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Escalators</p> <p class="link-info-block__text"> <span> KONE is a leading escalator & moving walkway manufacturer providing ideal solution for moving people horizontally in shopping mall or airport. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-17516-64"> <p class="link-info-block__path">New buildings > Escalators > </p> <p class="link-info-block__title">KONE TravelMaster 110</p> <p class="link-info-block__text"> <span> Learn more about the highly eco-efficient KONE TravelMaster 110 escalator – optimized for retail environments to ensure a pleasant shopping experience. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-17549-64"> <p class="link-info-block__path">New buildings > Escalators > </p> <p class="link-info-block__title">KONE TransitMaster 120</p> <p class="link-info-block__text"> <span> Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-17561-64"> <p class="link-info-block__path">New buildings > Escalators > </p> <p class="link-info-block__title">KONE TransitMaster 140</p> <p class="link-info-block__text"> <span> The KONE TransitMaster™ 140 is a highly durable escalator designed for the most demanding public transportation environments, such as metro stations and airports. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-3439-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Autowalks</p> <p class="link-info-block__text"> <span> KONE is a leading autowalk & moving walkway manufacturer providing ideal solution for moving people horizontally in shopping mall or airport. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-53595-64"> <p class="link-info-block__path">New buildings > Autowalks > </p> <p class="link-info-block__title">KONE TravelMaster 115</p> <p class="link-info-block__text"> <span> An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-53593-64"> <p class="link-info-block__path">New buildings > Autowalks > </p> <p class="link-info-block__title">KONE TransitMaster 165/185</p> <p class="link-info-block__text"> <span> The KONE TransitMaster™ 165/185 is a heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions, such as airports, railways as well as stadiums and other transit centers. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-53594-64"> <p class="link-info-block__path">New buildings > Autowalks > </p> <p class="link-info-block__title">KONE InnoTrack</p> <p class="link-info-block__text"> <span> Discover our revolutionary autowalk solution that requires no pit and offers unparalleled flexibility. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-927-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Advanced People Flow Solutions</p> <p class="link-info-block__text"> <span> Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-53601-64"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">KONE turnstiles</p> <p class="link-info-block__text"> <span> Learn more about KONE turnstiles – stylish and durable access control solutions for managing people flow in your building. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-6246-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">Access solutions</p> <p class="link-info-block__text"> <span> Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-6247-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">Destination solutions</p> <p class="link-info-block__text"> <span> Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-6245-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">Infotainment solutions</p> <p class="link-info-block__text"> <span> Discover KONE information solutions – a convenient way to share content as well as building and safety information in elevator cars and other building areas. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-6248-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">Monitoring solutions</p> <p class="link-info-block__text"> <span> Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-7108-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">Health and well-being solutions</p> <p class="link-info-block__text"> <span> KONE Handrail Sanitizer uses ultraviolet light to gradually disinfect escalator and autowalk handrails. The process is chemical free and safe. </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1"> <li> <a role="button" href="/new-buildings/" data-info="tcm:95-899-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> New buildings</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="children" data-children="1" href="/new-buildings/elevators-lifts/" data-info="tcm:95-904-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-elevator"></use> </svg> </span> <span> Elevators | Lifts</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="1"> <li><a role="button" href="/new-buildings/elevators-lifts/kone-monospace-dx/" data-info="tcm:95-6239-4"><span>KONE MonoSpace® DX</span></a></li> <li><a role="button" 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href="/new-buildings/escalators-and-moving-walkways/travelmaster-110.aspx" data-info="tcm:95-17516-64"><span>KONE TravelMaster 110</span></a></li> <li><a role="button" href="/new-buildings/escalators-and-moving-walkways/transitmaster-120.aspx" data-info="tcm:95-17549-64"><span>KONE TransitMaster 120</span></a></li> <li><a role="button" href="/new-buildings/escalators-and-moving-walkways/transitmaster-140.aspx" data-info="tcm:95-17561-64"><span>KONE TransitMaster 140</span></a></li> </ul> </li>  <li> <a role="button" class="children" data-children="3" href="/new-buildings/autowalks/" data-info="tcm:95-3439-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-auto-walk"></use> </svg> </span> <span> Autowalks</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="3"> <li><a role="button" href="/new-buildings/autowalks/travelmaster-115.aspx" data-info="tcm:95-53595-64"><span>KONE TravelMaster 115</span></a></li> <li><a role="button" href="/new-buildings/autowalks/transitmaster-165-185.aspx" data-info="tcm:95-53593-64"><span>KONE TransitMaster 165/185</span></a></li> <li><a role="button" href="/new-buildings/autowalks/innotrack.aspx" data-info="tcm:95-53594-64"><span>KONE InnoTrack</span></a></li> </ul> </li>  <li> <a role="button" class="children" data-children="4" href="/new-buildings/advanced-people-flow-solutions/" data-info="tcm:95-927-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-people-flow"></use> </svg> </span> <span> Advanced People Flow Solutions</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="4"> <li><a role="button" href="/new-buildings/advanced-people-flow-solutions/turnstiles.aspx" data-info="tcm:95-53601-64"><span>KONE turnstiles</span></a></li> <li><a role="button" href="/new-buildings/advanced-people-flow-solutions/access-solutions/" data-info="tcm:95-6246-4"><span>Access solutions</span></a></li> <li><a role="button" href="/new-buildings/advanced-people-flow-solutions/destination-solutions/" data-info="tcm:95-6247-4"><span>Destination solutions</span></a></li> <li><a role="button" href="/new-buildings/advanced-people-flow-solutions/infotainment-solutions/" data-info="tcm:95-6245-4"><span>Infotainment solutions</span></a></li> <li><a role="button" href="/new-buildings/advanced-people-flow-solutions/monitoring-solutions/" data-info="tcm:95-6248-4"><span>Monitoring solutions</span></a></li> <li><a role="button" href="/new-buildings/advanced-people-flow-solutions/health-and-wellbeing/" data-info="tcm:95-7108-4"><span>Health and well-being solutions</span></a></li> </ul> </li> </ul> </div> </div> <div class="submenu-close"><button class="icon-scroll_up" aria-label="Close submenu"></button></div> </div> </li> <li class="navigation-list-item"> <a role="button" href="/existing-buildings/" class="main-menu-item hasChildren" target="_self" data-info="tcm:95-900-4"><span class="text">Existing buildings</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu container">  <div class="link-info"> <div class="link-info-block" data-info="tcm:95-900-4"> <p class="link-info-block__title"> <a href="/existing-buildings/"> Existing buildings </a> </p> <p class="link-info-block__text"> <span> Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier </span> </p> </div> <div class="link-info-block" data-info="tcm:95-7510-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Elevator connectivity</p> <p class="link-info-block__text"> <span> A connected elevator puts you and your users in control, with the possibility to add smart, value-adding services that optimize people flow, make everyday life easier for users, and ensure your building is 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<p class="link-info-block__title">Your maintenance journey</p> <p class="link-info-block__text"> <span> Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-6939-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">KONE Care – preventive maintenance</p> <p class="link-info-block__text"> <span> Discover how KONE’s flexible, tailored preventive maintenance services in Singapore keep your elevators, escalators and automatic building doors safe. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-8983-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">KONE Care DX</p> <p class="link-info-block__text"> <span> Boost user experience, maximize uptime and prolong your elevator’s life with a sustainable maintenance service for KONE DX Class elevators. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-6952-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">KONE 24/7 Connected Services</p> <p class="link-info-block__text"> <span> KONE predictive maintenance solution in Singapore uses remote monitoring and diagnostics to predict, maintain and take action before elevator breakage. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-7198-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">Health and well-being solutions</p> <p class="link-info-block__text"> <span> KONE Handrail Sanitizer uses ultraviolet light to gradually disinfect escalator and autowalk handrails. The process is chemical free and safe. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-6948-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">Customer communications channels</p> <p class="link-info-block__text"> <span> Stay up to date with equipment status and maintenance work progress around the clock. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-934-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Elevator modernization</p> <p class="link-info-block__text"> <span> Find a trusted partner who offers simple and innovative elevator modernization solutions that can improve the safety, appearance and functionality of your elevator equipment. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-947-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Full elevator replacement</p> <p class="link-info-block__text"> <span> We provide fast & reliable elevator services for passenger and service lifts, ranging from elevator repair to full elevator replacement service. Contact us now. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-951-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Modular modernization</p> <p class="link-info-block__text"> <span> With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more! </span> </p> </div> <div class="link-info-block" data-info="tcm:95-9473-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">MonoSpace Upgrade</p> <p class="link-info-block__text"> <span> Learn about the solutions to upgrade your KONE MonoSpace® elevator. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-952-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Component upgrades</p> <p class="link-info-block__text"> <span> Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-936-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Escalator & Autowalk modernization</p> <p class="link-info-block__text"> <span> Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-953-4"> <p class="link-info-block__path">Existing buildings > Escalator & Autowalk modernization > </p> <p class="link-info-block__title">Full escalator replacement</p> <p class="link-info-block__text"> <span> We provide fast & reliable escalator services ranging from escalator repair to full escalator replacement services. Contact us now </span> </p> </div> <div class="link-info-block" data-info="tcm:95-954-4"> <p class="link-info-block__path">Existing buildings > Escalator & Autowalk modernization > </p> <p class="link-info-block__title">Modular modernization</p> <p class="link-info-block__text"> <span> With our escalator upgrade and modular modernization solutions you can renew individual components or complete systems. Visit us! </span> </p> </div> <div class="link-info-block" data-info="tcm:95-7103-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">People Flow Planning and Consulting</p> <p class="link-info-block__text"> <span> Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools. </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1"> <li> <a role="button" href="/existing-buildings/" data-info="tcm:95-900-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Existing buildings</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="" data-children="4" href="/existing-buildings/connectivity/" data-info="tcm:95-7510-4"> <span class="link-content"> <span> <svg> <use 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data-children="7" href="/existing-buildings/escalator-autowalk-modernization/" data-info="tcm:95-936-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-escalator-critical"></use> </svg> </span> <span> Escalator & Autowalk modernization</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="7"> <li><a role="button" href="/existing-buildings/escalator-autowalk-modernization/full-escalator-replacement/" data-info="tcm:95-953-4"><span>Full escalator replacement</span></a></li> <li><a role="button" href="/existing-buildings/escalator-autowalk-modernization/modular-modernization/" data-info="tcm:95-954-4"><span>Modular modernization</span></a></li> </ul> </li>  <li> <a role="button" class="" data-children="7" href="/existing-buildings/people-flow-planning-and-consulting/" data-info="tcm:95-7103-4"> <span class="link-content"> <span> <svg> <use 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and Brochure Downloads </a> </p> <p class="link-info-block__text"> <span> Downloads Codes and standards Glossary </span> </p> </div> <div class="link-info-block" data-info="tcm:95-3286-4"> <p class="link-info-block__path">Tools and Brochure Downloads > </p> <p class="link-info-block__title">Brochure Library</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:95-960-4"> <p class="link-info-block__path">Tools and Brochure Downloads > </p> <p class="link-info-block__title">Glossary</p> <p class="link-info-block__text"> <span> When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them. </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1"> <li> <a role="button" href="/tools-downloads/" data-info="tcm:95-901-4"> <span class="link-content"> <span> <svg> <use 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class="navigation-list-item"> <a role="button" href="/stories-and-references/" class="main-menu-item hasChildren" target="_self" data-info="tcm:95-902-4"><span class="text">Stories & references</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu container">  <div class="link-info"> <div class="link-info-block" data-info="tcm:95-902-4"> <p class="link-info-block__title"> <a href="/stories-and-references/"> Stories & references </a> </p> <p class="link-info-block__text"> <span> Discover our latest references and stories about cities and people in them. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-961-4"> <p class="link-info-block__path">Stories & references > </p> <p class="link-info-block__title">Stories</p> <p class="link-info-block__text"> <span> What does city life mean for people in the world’s different urban environments? Our stories look for answers. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-1307-4"> <p class="link-info-block__path">Stories & references > </p> <p class="link-info-block__title">Press releases</p> <p class="link-info-block__text"> <span> You can find all the latest press releases by choosing a category and year from dropdown boxes. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-962-4"> <p class="link-info-block__path">Stories & references > </p> <p class="link-info-block__title">References</p> <p class="link-info-block__text"> <span> KONE is proud to present these selected achievements from around the world. </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1"> <li> <a role="button" href="/stories-and-references/" data-info="tcm:95-902-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Stories & references</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="" data-children="7" href="/stories-and-references/stories/" data-info="tcm:95-961-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-manual"></use> </svg> </span> <span> Stories</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="" data-children="7" href="/stories-and-references/press-releases/" data-info="tcm:95-1307-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-loudspeaker"></use> </svg> </span> <span> Press releases</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="" data-children="7" href="/stories-and-references/references/" data-info="tcm:95-962-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-hand-shake"></use> </svg> </span> <span> References</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> </ul> </div> </div> <div class="submenu-close"><button class="icon-scroll_up" aria-label="Close submenu"></button></div> </div> </li> <li class="navigation-list-item"> <a role="button" href="/about-us/" class="main-menu-item hasChildren" target="_self" data-info="tcm:95-903-4"><span class="text">About us</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu container">  <div class="link-info"> <div class="link-info-block" data-info="tcm:95-903-4"> <p class="link-info-block__title"> <a href="/about-us/"> About us </a> </p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:95-965-4"> <p class="link-info-block__path">About us > </p> <p class="link-info-block__title">KONE as a company</p> <p class="link-info-block__text"> <span> As a global leader in the elevator and escalator industry, KONE provides safe & reliable elevators and escalators for any building. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-975-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Environment</p> <p class="link-info-block__text"> <span> We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-976-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Safety</p> <p class="link-info-block__text"> <span> Elevator safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable. Follow these guidelines for a safe ride! </span> </p> </div> <div class="link-info-block" data-info="tcm:95-977-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Innovations</p> <p class="link-info-block__text"> <span> Kone is a proven technology leader and holds more than 3,000 patents across their businesses. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-8310-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Culture</p> <p class="link-info-block__text"> <span> KONE's company culture consists of three core principles and four company values. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-8218-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Diversity, equity and inclusion</p> <p class="link-info-block__text"> <span> Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-10887-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Strategy</p> <p class="link-info-block__text"> <span> Our purpose is to shape the future of cities. Read more about our strategy, megatrends, our core principles and values. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-966-4"> <p class="link-info-block__path">About us > </p> <p class="link-info-block__title">Careers</p> <p class="link-info-block__text"> <span> We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-969-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">We offer</p> <p class="link-info-block__text"> <span> We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-970-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Students & graduates</p> <p class="link-info-block__text"> <span> Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-971-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Technicians & professionals</p> <p class="link-info-block__text"> <span> Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-972-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Recruitment process</p> <p class="link-info-block__text"> <span> General recruitment process consists of an application, an interview and a final selection round. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-6593-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">People of KONE Asia Pacific Middle East</p> <p class="link-info-block__text"> <span> Find out all about what it means to work in KONE in Asia Pacific Middle East. See and hear from our own employees on what makes them proud of be a KONE employee and more. </span> </p> </div> <div class="link-info-block" data-info="tcm:95-974-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Frequently asked questions</p> <p class="link-info-block__text"> <span> FAQ on KONE's recruitment process </span> </p> </div> <div class="link-info-block" data-info="tcm:95-973-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Apply now</p> <p class="link-info-block__text"> <span> Do you want to work at KONE? Apply now! </span> </p> </div> <div class="link-info-block" data-info="tcm:95-967-4"> <p class="link-info-block__path">About us > </p> <p class="link-info-block__title">Contact us</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:95-979-4"> <p class="link-info-block__path">About us > Contact us > </p> <p class="link-info-block__title">Contact form</p> <p class="link-info-block__text"> <span> </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1"> <li> <a role="button" href="/about-us/" data-info="tcm:95-903-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> About us</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="children" data-children="8" href="/about-us/kone-as-a-company/" data-info="tcm:95-965-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-kone-logo"></use> </svg> </span> <span> KONE as a company</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="8"> <li><a role="button" href="/about-us/kone-as-a-company/environment/" data-info="tcm:95-975-4"><span>Environment</span></a></li> <li><a role="button" href="/about-us/kone-as-a-company/safety/" data-info="tcm:95-976-4"><span>Safety</span></a></li> <li><a role="button" href="/about-us/kone-as-a-company/innovations/" data-info="tcm:95-977-4"><span>Innovations</span></a></li> <li><a role="button" href="/about-us/kone-as-a-company/culture/" data-info="tcm:95-8310-4"><span>Culture</span></a></li> <li><a role="button" href="/about-us/kone-as-a-company/diversity-equity-and-inclusion/" data-info="tcm:95-8218-4"><span>Diversity, equity and inclusion</span></a></li> <li><a role="button" href="/about-us/kone-as-a-company/strategy/" data-info="tcm:95-10887-4"><span>Strategy</span></a></li> </ul> </li>  <li> <a role="button" class="children" data-children="9" href="/about-us/careers/" data-info="tcm:95-966-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Careers</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="9"> <li><a role="button" href="/about-us/careers/we-offer/" data-info="tcm:95-969-4"><span>We offer</span></a></li> <li><a role="button" href="/about-us/careers/students-graduates/" data-info="tcm:95-970-4"><span>Students & graduates</span></a></li> <li><a role="button" href="/about-us/careers/technicians-professionals/" data-info="tcm:95-971-4"><span>Technicians & professionals</span></a></li> <li><a role="button" href="/about-us/careers/recruitment-process/" data-info="tcm:95-972-4"><span>Recruitment process</span></a></li> <li><a role="button" href="/about-us/careers/people-of-kone-apm/" data-info="tcm:95-6593-4"><span>People of KONE Asia Pacific Middle East</span></a></li> <li><a role="button" href="/about-us/careers/frequently-asked-questions/" data-info="tcm:95-974-4"><span>Frequently asked questions</span></a></li> <li><a role="button" href="https://kone.wd3.myworkdayjobs.com/en-US/Careers" data-info="tcm:95-973-4"><span>Apply now</span></a></li> </ul> </li>  <li> <a role="button" class="children" data-children="10" href="/about-us/contact-us/" data-info="tcm:95-967-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-headset"></use> </svg> </span> <span> Contact us</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="10"> <li><a role="button" href="/about-us/contact-us/contact-form/" data-info="tcm:95-979-4"><span>Contact form</span></a></li> </ul> </li> </ul> </div> </div> <div class="submenu-close"><button class="icon-scroll_up" aria-label="Close submenu"></button></div> </div> </li> <li class="handheld"><a class="main-menu-item extra-link" href="https://kone.my.site.com/koneonline/ccloginportal" role="button">KONE Online</a></li> </ul> <div class="mobile-ribbon-footer container"> <ul> <li><a aria-label="search" role="button" href="" class="search"><span class="icon-search"></span></a></li> <li><a aria-label="contact information" href="/about-us/contact-us/" class="contactInfo"><span class="icon-message"></span></a></li> </ul> </div> </div> </nav> <div class="search-popup"> <p class="search-popup__close"><span class="icon-reject"></span></p> <form aria-label="Website Search" action="/searchresults.aspx" role="search"> <label class="search-input"> <span class="sr-only">Search</span> <input type="search" placeholder=Search name="search" value="" class="nav-search st-default-search-input"> </label> <button type="submit" aria-label="submit search"><span class="icon-search"></span></button> </form> </div> <div class="kone-header-navigation__sticklylinks"> <a class="btn btn-primary btn-medium" href="/about-us/contact-us/" role="button"> Contact us </a> </div> </section> </header><main class="krtemplate"> <div class="bottom-sticky-items"> <a href="#" tabindex="1" class="btt" title="Back to top" data-swiftype-index="false"> <span>Back to top</span> </a> </div> <section class="module-breadcrumbs" data-swiftype-index="false"> <nav class="container breadcrumbs-section" aria-label="Breadcrumb"> <ul class="breadcrumb"> <li title="HOME"><a href="/" aria-label="HOME"><span class="icon-home"></span></a></li> <li title="Existing buildings"><a href="/existing-buildings/" aria-label="Existing buildings">Existing buildings</a></li> <li title="Maintenance"><a href="/existing-buildings/maintenance/" aria-label="Maintenance">Maintenance</a></li> <li title="Customer communications channels" aria-current="page">Customer communications channels</li> </ul> </nav> </section> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [{"@type": "ListItem","position": "1","name": "Root","item": "https://www.kone.sg/" },{"@type": "ListItem","position": "2","name": "Existing buildings","item": "https://www.kone.sg/existing-buildings/" },{"@type": "ListItem","position": "3","name": "Maintenance","item": "https://www.kone.sg/existing-buildings/maintenance/" },{"@type": "ListItem","position": "4","name": "Customer communications channels","item": "https://www.kone.sg/existing-buildings/maintenance/customer-communication/" }] } </script> <div class="hero-banner-wrapper"> <section id="item-91067" class="banner hero-banner scroll-past video-banner overlay-disabled level1"> <div class="container"> <picture> <source media="(max-width: 767px)" srcset="/Images/Customer_communication_01_Hero_tcm95-91037.jpg?v=2" > <source media="(min-width: 768px)" srcset="/Images/Customer_communication_01_Hero_tcm95-91037.jpg?v=2" > <img class="responsive-background" alt="img_Customer_communication_01_Hero" src="/Images/Customer_communication_01_Hero_tcm95-91037.jpg?v=2" width="1024" height="450"> </picture> <button class="round animate close stop-video" aria-label="Stop video" title="Close video"></button> <header> <h1 >KONE maintenance customer communication channels<br /> </h1> <p class="intro"> </p> </header> </div> </section> </div> <section class="module module-content-blocks layout-cards " id="item-91069"> <div class="container"> <header> <h2>Stay up to date anywhere, anytime</h2> <p class="intro">Stay up to date with equipment status and maintenance work progress around the clock</p> </header> <div class="content content-blocks"> <article class="content-block"> <div class="media"> <img data-src="/Images/Customer_communication_02_Content_block-950x540_tcm95-91038.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241026" class=" lazyload" alt="img_Customer_communication_02_Content_block-950x540" /> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>Monitor your equipment in real time</h3> <div class="details"><p>View real-time information on the condition of your elevators, escalators, and automatic building doors.</p></div> </div> </article> <article class="content-block"> <div class="media"> <img data-src="/Images/Customer_communication_03_Content_block-950x540_tcm95-91039.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241026" class=" lazyload" alt="img_Customer_communication_03_Content_block-950x540" /> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>Keep an eye on what we’re doing</h3> <div class="details"><p>Review past, ongoing, and upcoming maintenance work plus the associated costs.</p></div> </div> </article> <article class="content-block"> <div class="media"> <img data-src="/Images/Customer_communication_04_Content_block-950x540_tcm95-91040.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241026" class=" lazyload" alt="img_Customer_communication_04_Content_block-950x540" /> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>Get help when you need to</h3> <div class="details"><p>Contact a customer service professional quickly and easily whenever you need to.</p></div> </div> </article> </div> </div> </section> <section class="module module-content-blocks layout-cards " id="item-91068"> <div class="container"> <header> <h2>KONE Online</h2> <p class="intro">Real-time maintenance info at your fingertips </p> </header> <div class="content content-blocks"> <article class="content-block"> <div class="media"> <div> <img data-src="/Images/Customer_communication_05_Content_block-950x540_tcm95-91041.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241026" class=" lazyload" alt="img_Customer_communication_05_Content_block-950x540" /> </div> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>All your maintenance data in one place</h3> <div class="details"><p>The KONE Online web portal gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.</p><p>You can also review maintenance contracts and generate reports on maintenance work and costs to help with planning and budgeting.</p></div> </div> </article> <article class="content-block reverse"> <div class="media"> <div> <img data-src="/Images/Customer_communication_06_Content_block-950x540_tcm95-91042.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241026" class=" lazyload" alt="img_Customer_communication_06_Content_block-950x540" /> </div> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>A clear overview of the past, present, and future</h3> <div class="details"><p>In KONE Online portal you can review historical data on equipment availability, performance, and repair costs – as well as how quickly we responded to your service requests. You can easily check data on callouts and other maintenance work to stay on top of what’s happening right now.</p><p>In addition to the current activities, you get to view longer-term equipment performance and cost data to help with planning and budgeting in the future.</p></div> <div class="actions"> <a href="https://koneonline.force.com/koneonline/ccloginportal" target="_blank">Login to KONE Online</a> </div> </div> </article> </div> </div> </section> <section class="module module-cta " data-pattern="" id="item-91071"> <div class="container"> <div class="content cta"> <div class="rtf"> <h3>Request access today</h3> <div class="details"> <p>KONE Online is available for all customers who have a maintenance contract with KONE</p> </div> <div class="actions"> <a class="btn btn-secondary btn-medium" data-analytics="" data-button-type="OTHER" href="/existing-buildings/maintenance/customer-communication/#item-91070" target="_self">Contact us to register</a> </div> </div> </div> </div> </section> <section class="module module-content-blocks layout-cards " id="item-91078"> <div class="container"> <header> <h2>KONE Mobile</h2> <p class="intro">Real-time updates on the go</p> </header> <div class="content content-blocks"> <article class="content-block"> <div class="media"> <div> <img data-src="/Images/Customer_communication_07_Content_block-950x540_tcm95-91043.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241026" class=" lazyload" alt="img_Customer_communication_07_Content_block-950x540" /> </div> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>Stay on top of things</h3> <div class="details"><p>With the KONE Mobile app you can use your smartphone to stay up to date with everything that’s going on with your equipment – including KONE 24/7 Connected equipment. You can choose to receive notifications on equipment status, maintenance schedules, and the progress of any maintenance work we’re doing for you.</p><p>Download the app to get started.</p></div> <div class="actions"> <a href="https://apps.apple.com/us/app/kone-mobile/id964767987" target="_blank">KONE Mobile for iOS</a> </div> <div class="actions"> <a href="https://play.google.com/store/apps/details?id=com.kone.kcolapp&hl=en" target="_blank">KONE Mobile for Android</a> </div> </div> </article> <article class="content-block"> <div class="media"> <div> <img data-src="/Images/Customer_communication_08_Content_block-950x540_tcm95-91044.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241026" class=" lazyload" alt="img_Customer_communication_08_Content_block-950x540" /> </div> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>Comprehensive maintenance data in your pocket</h3> <div class="details"><p>KONE Mobile helps you to track the progress of all maintenance tasks, from request registration all the way to completion, with status notifications on your smartphone. You get a clear picture of what’s happening with all your equipment, including ongoing maintenance work and whether or not the equipment is operating.</p><p>Sending a service request from your smartphone is quick and easy, and so is contacting a service expert at the KONE Customer Care Center.</p><p>With KONE Mobile you can improve planning and budgeting with detailed reports on equipment maintenance and repair history, including information on the work done and the cost.</p></div> </div> </article> </div> </div> </section><section class="module module-faq" id="item-91079"> <div class="container"> <h2 style="display:none">Customer communications channels</h2> <div class="content"> <ul class="accordion"> <li class="accordion-listitem "> <button type="button" class="accordion-trigger"> KONE Online </button> <div class="accordion-panel"> <div class="rtf"> <div class="details"><ul><li><a title="pdf_8865-KONE-Online-and-Mobile-handout" target="_blank" href="/Images/8865-KONE-Online-and-Mobile-handout_tcm95-91130.pdf">KONE Online and KONE Mobile handout</a></li><li>Staying up to date all the time, KONE maintenance customer communication video</li><li><a title="pdf_8759-KONE-Online-user-guide" target="_blank" href="/Images/8759-KONE-Online-user-guide_tcm95-91148.pdf">KONE Online user guide</a></li></ul></div> </div> </div> </li> <li class="accordion-listitem "> <button type="button" class="accordion-trigger"> KONE Mobile </button> <div class="accordion-panel"> <div class="rtf"> <div class="details"><ul><li><a title="pdf_8865-KONE-Online-and-Mobile-handout" target="_blank" href="/Images/8865-KONE-Online-and-Mobile-handout_tcm95-91130.pdf">KONE Online and KONE Mobile handout</a></li><li>Staying up to date all the time, KONE maintenance customer communication video</li></ul></div> </div> </div> </li> </ul> </div> </div> </section> <section class="module module-form" id="item-91070" data-swiftype-index="false"> <div class="container"> <header> <h2>Get in touch</h2><p class="intro">You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible. [additional FL specific information about who will contact and when would be good to add if possible].</p> </header> <div class="fa-form form-compact column-layout ">  <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="referrer" content="no-referrer-when-downgrade">  <script type="text/javascript" data-for="FA__DOMContentLoadedEventDispatch" src="https://kone.tfaforms.net/js/FA__DOMContentLoadedEventDispatcher.js" defer></script> <script type="text/javascript"> document.addEventListener("FA__DOMContentLoaded", function(){ const FORM_TIME_START = Math.floor((new Date).getTime()/1000); let formElement = document.getElementById("tfa_0"); if (null === formElement) { formElement = document.getElementById("0"); } let appendJsTimerElement = function(){ let formTimeDiff = Math.floor((new Date).getTime()/1000) - FORM_TIME_START; let cumulatedTimeElement = document.getElementById("tfa_dbCumulatedTime"); if (null !== cumulatedTimeElement) { let cumulatedTime = 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