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0.933594C0.511475 1.07031 0.456787 1.23438 0.456787 1.39844C0.456787 1.58984 0.511475 1.75391 0.648193 1.86328L5.95288 7.16797Z" fill="currentColor"></path></svg></button><div role="region" aria-labelledby="mobile-86ef58c39bfe" aria-hidden="true" class="fixed inset-x-0 bottom-0 top-mobile-nav z-20 overflow-y-scroll bg-[white] transition-all duration-300 ease-out invisible translate-x-full"><div class="sticky top-0 z-10 bg-[white]"><button class="border-stroke hover:bg-secondary flex w-full items-center gap-4 border-b px-7 py-6"><svg height="16" width="16" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="rotate-180 text-current" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg><span class="font-body text-sm md:text-base leading-[1.5] font-medium text-current whitespace-pre-line">Resources</span></button></div><div class="flex flex-col gap-6 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photo during Crab Week 2023" title="" srcSet="https://cdn.sanity.io/images/sczeoy4w/production/fa97bb4696e38e6a7c603ab4d3e6e51d4a07afc2-1920x1037.jpg?w=400&q=80&fit=max&auto=format&dpr=1.5 400w, https://cdn.sanity.io/images/sczeoy4w/production/fa97bb4696e38e6a7c603ab4d3e6e51d4a07afc2-1920x1037.jpg?w=500&q=80&fit=max&auto=format&dpr=1.5 500w, https://cdn.sanity.io/images/sczeoy4w/production/fa97bb4696e38e6a7c603ab4d3e6e51d4a07afc2-1920x1037.jpg?w=800&q=80&fit=max&auto=format&dpr=1.5 800w" sizes="(min-width:1280px) 300px, 50vw"/></div><p class="font-body text-xs leading-[1.5] tracking-[0.04em] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">See our open positions<svg height="16" width="16" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="transition-all group-hover:translate-x-2 text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" 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blank<input class="border-stroke border" type="text" tabindex="-1" autoComplete="off" name="language__option"/></label></div><div class="fixed inset-x-6 top-3 overflow-hidden transition-[width] ease-in lg:absolute lg:left-auto lg:right-0 lg:top-0 !w-0 !p-0"></div></form></div></div></nav></div></header><nav aria-label="Secondary" class="border-stroke bg-secondary h-nav-secondary w-full border-b"><div class="mx-auto max-w-container-with-padding flex h-full justify-between"><div class="hidden px-5 xl:flex"><nav aria-label="Main" data-orientation="horizontal" dir="ltr"><div style="position:relative"><ul data-orientation="horizontal" class="relative flex h-nav-secondary items-center" dir="ltr"><li><a class="text-primary relative px-3 py-4 hover-underline-expand" title="" href="/terms" data-discover="true"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line" data-label="link-title">Terms of services</span></a></li><li><a class="text-primary 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class="block w-full gap-2 px-6 py-5 text-left decoration-theme-primary decoration-1 underline-offset-8 hover:underline" href="/dpa" data-discover="true"><span class="font-body text-sm md:text-base leading-[1.5] font-medium text-current whitespace-pre-line">Data processing agreement</span></a><a class="block w-full gap-2 px-6 py-5 text-left decoration-theme-primary decoration-1 underline-offset-8 hover:underline" href="/privacy" data-discover="true"><span class="font-body text-sm md:text-base leading-[1.5] font-medium text-current whitespace-pre-line">Privacy policy</span></a><a class="block w-full gap-2 px-6 py-5 text-left decoration-theme-primary decoration-1 underline-offset-8 hover:underline" href="/cookies" data-discover="true"><span class="font-body text-sm md:text-base leading-[1.5] font-medium text-current whitespace-pre-line">Cookie policy</span></a><a class="block w-full gap-2 px-6 py-5 text-left decoration-theme-primary decoration-1 underline-offset-8 hover:underline underline" href="/subprocessors" data-discover="true"><span class="font-body text-sm md:text-base leading-[1.5] font-medium text-current whitespace-pre-line">Subprocessors & subcontractors</span></a></div></div></div></div></div></nav></div><main tabindex="-1" id="main" role="main"><div><div class="overflow-hidden bg-theme-secondary bg-no-repeat"><div class="mx-auto max-w-container-with-padding px-layout2 py-layout3 md:py-layout6"><div class="mx-auto max-w-[1000px] text-center"><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-secondary mb-5 whitespace-pre-line">Apr 5, 2023</p><h1 class="font-heading text-3xl md:text-5xl leading-[1.25] -tracking-[0.02em] font-semibold text-primary whitespace-pre-line">Aiven Subprocessors and subcontractors</h1><div class="animate-heroBounceUp opacity-0"></div></div></div></div><div class="mx-auto max-w-container-with-padding px-layout2 py-layout3 md:py-layout6 !max-w-content"><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">Aiven Oy (herein ‘’Aiven’’) uses certain Subprocessors (including Aiven Affiliates) and subcontractors to assist in providing Aiven Services (Cloud Services and Support Services) to its customers. This page explains the difference between a Subprocessor and subcontractor of Aiven and specifies the services and tasks provided by the Subprocessors and subcontractors.</p><h2 class="font-heading text-2xl md:text-3xl leading-[1.375] -tracking-[0.01em] font-semibold text-primary mb-6 mt-9 whitespace-pre-line">What is a Subprocessor?</h2><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line"><strong>Subprocessors</strong> are Aiven Affiliates and third parties <strong><em>necessary to participate</em></strong> in processing the personal and other data Customer has input to the Cloud Services (‘’Customer Data’’) in order for Aiven to provide the Services to the Customer as agreed. </p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line"><strong>Subprocessors </strong>are divided into three categories:</p><ol class="my-5 list-decimal pl-7 text-left marker:text-primary"><li class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0">Aiven Affiliates</li><li class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0">Aiven back-end service providers</li><li class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0">Aiven infrastructure service providers.</li></ol><h2 class="font-heading text-2xl md:text-3xl leading-[1.375] -tracking-[0.01em] font-semibold text-primary mb-6 mt-9 whitespace-pre-line">What is a subcontractor?</h2><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line"><strong>Subcontractors</strong> are Aiven service providers who provide Aiven the services necessary to provide the Services to Customer, but who <strong><em>do not participate</em></strong> in processing the data Customer has input into the Cloud Services.</p><h2 class="font-heading text-2xl md:text-3xl leading-[1.375] -tracking-[0.01em] font-semibold text-primary mb-6 mt-9 whitespace-pre-line">Aiven Subprocessors</h2><h3 class="font-heading text-xl md:text-2xl leading-[1.375] font-semibold text-primary mb-5 mt-7 whitespace-pre-line">Aiven Affiliates</h3><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">Aiven provides its Services from multiple different locations through Aiven Affiliates. The employees of Aiven Affiliates may participate in the processing of Customer Data when Support Services are provided if and to the extent Aiven Support Personnel configure the Cloud Services as part of Support Services. Note, that even though the Aiven Affiliate employees participate in processing of the Customer Data, no personal data transfer takes place as Aiven employees only process the metadata (e.g. information whether the Cloud Service is active or not) of the Cloud Services in which the Customer Data is stored, and the Customer Data never leaves the location chosen by Customer. </p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">As the definition of processing is wide under the GDPR, Aiven classifies the Affiliates’ employees as Subprocessors of Aiven even though Aiven Affiliates do not access or see the Customer Data when processing service metadata. Aiven Affiliate employees may access and have visibility to the Customer Data only if separately requested by and agreed with the Customer. </p><div class="mb-5"><div class="relative w-full"><table class="w-full my-layout4 table-auto text-left !table-auto"><thead class="border-y border-grey-80"><tr><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Entity Name</div></span></th><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Registered Address</div></span></th><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Country</div></span></th></tr></thead><tbody><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aiven France SAS</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">c/o CM. Consulting S.A.R.L, 43 Rue de Liège, 75008 Paris.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">France</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aiven Deutschland GmbH</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Alexanderufer 3-7, 10117 Berlin.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Germany</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aiven Italy SRL.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Via Borgogna 8, 20122 Milano.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Italy</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aiven UK Ltd.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">c/o Goodwille Limited, 24 Old Queen Street, London, SW1H 9HP.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link"> United Kingdom</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aiven Inc.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">1111B S Governors Ave #6177, Dover, DE 19904.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link"> United States</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aiven Canada Ltd.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">56 Temperance Street, 3rd Floor, Toronto, ON M5H 3V.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Canada</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aiven Australia Pty Ltd.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Level 3, 73 York Street, Sydney, NSW 2000.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Australia</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aiven (Singapore) Pte Ltd.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link"> c/o Connexions Corporate Solutions Pte Ltd, 24 Sin Ming Lane, #03-99 Midview City, Singapore (573970).</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Singapore</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aiven New Zealand Limited.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">c/o Polson Higgs Ltd, 139 Moray Place, Dunedin Central, Dunedin 9016.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">New Zealand</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aiven Japan GK</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">1-6, Motoazabu 3-chome, Minato-ku, Tokyo.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Japan</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aiven Sweden AB</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Artillerigatan 6, 114 51, Stockholm.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Sweden</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aiven Netherlands B.V.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Vijzelstraat 68, 1017HL Amsterdam.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Netherlands</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aiven Spain S.L.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Avenida del Doctor Arce 14, 28002 Madrid.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Spain</div></span></td></tr></tbody></table></div></div><h3 class="font-heading text-xl md:text-2xl leading-[1.375] font-semibold text-primary mb-5 mt-7 whitespace-pre-line">Aiven back-end Subprocessors</h3><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">Aiven back-end Subprocessors provide Aiven with the infrastructure that enables Aiven to run back-end services for managing and monitoring the Cloud Services. The provided back-end services (i.e. management plane) are used by Aiven to manage and monitor, and to ensure the integrity and availability of the Cloud Services and the Customer Data included therein. The back-end services or the back-end service Subprocessors are only used to deploy and manage the Cloud Services and the Customer Data is not accessed.</p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">The Aiven back-end services, their provider, location and functions are listed below.</p><div class="mb-5"><div class="relative w-full"><table class="w-full my-layout4 table-auto text-left !table-auto"><thead class="border-y border-grey-80"><tr><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Entity Name</div></span></th><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Registered Address</div></span></th><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Region</div></span></th><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Services and tasks</div></span></th></tr></thead><tbody><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Google Cloud EMEA Limited</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">70 Sir John Rogerson's Quay, D02 R296, Dublin 2,Dublin, Ireland.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Belgium / europe-west1</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Management services for Aiven console, backup, API, system of record database, centralized logging and monitoring systems.</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Amazon Web Services</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">38 Avenue John F. Kennedy, L-1855, Luxembourg.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link"> Sweden / eu-north-1</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Management services for DNS, Disaster recovery, backup, long term storage of audits logs.</div></span></td></tr></tbody></table></div></div><h3 class="font-heading text-xl md:text-2xl leading-[1.375] font-semibold text-primary mb-5 mt-7 whitespace-pre-line">Aiven infrastructure Subprocessors</h3><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">Aiven controls access to the infrastructure that Aiven uses to host, store and process the Customer Data input to the Cloud Services. The Subprocessor and location/region depend on which Subprocessor and region Customer chooses independently to select. Customer Data will stay in the region selected by the Customer but may be shifted and co-located between different data centers within the region chosen by the Customer to ensure performance and availability of the Cloud Services.</p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">The infrastructure Subprocessors don’t have logical access to the Customer Data as Aiven does not store encryption keys directly on US-based Cloud Service Provider Key Management Systems such as Azure Key Vault, AWS KMS, and GCP KMS. Instead, Aiven utilizes its own Key Management System running on Aiven controlled virtual machines within European GCP data centers ensuring compliance with the Schrems II decision.</p><div class="mb-5"><div class="relative w-full"><table class="w-full my-layout4 table-auto text-left !table-auto"><thead class="border-y border-grey-80"><tr><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Entity name</div></span></th><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Registered address</div></span></th><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Region</div></span></th><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Services and tasks</div></span></th></tr></thead><tbody><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Google Cloud EMEA Limited</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">70 Sir John Rogerson's Quay, D02 R296, Dublin 2,Dublin, Ireland.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">As selected by the Customer.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Infrastructure for Cloud Services, Cloud Service backups.</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Amazon Web Services EMEA SARL</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">38 Avenue John F. Kennedy, L-1855, Luxembourg.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">As selected by the Customer.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Infrastructure for Cloud Services, Cloud Service backups.</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Microsoft Ireland Operations Limited</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">South County Business Park, One Microsoft Court, Carmanhall and Leopardstown, Dublin, D18 DH6K, Ireland.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">As selected by the Customer.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Infrastructure for Cloud Services, Cloud Service backups.</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link"> DigitalOcean LLC</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">101 Avenue of the Americas, 10th Floor New York 10013, United States.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">As selected by the Customer.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Infrastructure for Cloud Services. (No object storage services available, the nearest region from another infrastructure provider is used).</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link"> Upcloud Oy</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Aleksanterinkatu 15B (7th floor), 00100, Helsinki, Finland.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link"> As selected by the Customer.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Infrastructure for Cloud Services. (No object storage services available, the nearest region from another infrastructure provider is used).</div></span></td></tr></tbody></table></div></div><h2 class="font-heading text-2xl md:text-3xl leading-[1.375] -tracking-[0.01em] font-semibold text-primary mb-6 mt-9 whitespace-pre-line">Aiven subcontractors</h2><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">Aiven uses certain third parties listed below to provide specific functionality within the Services. The subcontractors may process Cloud Service metadata and personal data of the Customer’s contact persons if and as provided by the Customer, in which processing Aiven acts as the data controller determining the means and purposes of the processing as needed to respond to customer requests, to arrange invoicing, and to communicate internally and externally with regards to the Customers use of Cloud Services.</p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">No Customer Data uploaded to the Cloud Services is processed by the subcontractor nor can Customer determine the means and purposes of the processing of services provided by Aiven’s subcontractors, hence Customer does not act as a data controller towards the subcontractors listed below.</p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line"></p><div class="mb-5"><div class="relative w-full"><table class="w-full my-layout4 table-auto text-left !table-auto"><thead class="border-y border-grey-80"><tr><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Entity name</div></span></th><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link"> Registered address </div></span></th><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Country</div></span></th><th style="top:calc(var(--nav-height) -1px)" class="p-4 text-left bg-primary border-stroke sticky"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Services and tasks</div></span></th></tr></thead><tbody><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Qualified.com Inc</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">450 Mission Street, Suite 204, San Francisco, CA 94105.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">United States</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Chat function for marketing and sales purpose</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Stripe Inc</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">510 Townsend Street, San Francisco, CA 94103.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">United States</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Credit card payment processing</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Slack Technologies LLC </div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">500 Howard Street, San Francisco, CA 94105.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">United States</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Internal operational messaging</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link"> Salesforce.com Inc.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">415 Mission Street, San Francisco, CA 94105.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">United States</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Customer relationship management system</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link"> Opsgenie Inc (owned by Atlassian Pty Ltd)</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Level 6, 341 George Street, Sydney, NSW 2000.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Australia</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Alerting and paging</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link"> Atlassian Pty Ltd</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Level 6, 341 George Street, Sydney, NSW 2000.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Australia</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Internal ticketing system</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link"> Amazon Web Services EMEA SARL.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">38 Avenue John F. Kennedy, L-1855, Luxembourg.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Luxembourg</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Email delivery service</div></span></td></tr><tr class="hover:bg-secondary bg-primary"><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Zendesk</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">989 Market St, San Francisco, CA 94103.</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">United States</div></span></td><td class="p-4 border-b border-stroke align-top"><span class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current whitespace-pre-line"><div class="prose-snackdown html-with-link">Customer support ticketing system</div></span></td></tr></tbody></table></div></div><h2 class="font-heading text-2xl md:text-3xl leading-[1.375] -tracking-[0.01em] font-semibold text-primary mb-6 mt-9 whitespace-pre-line">Subscribe for changes notification</h2><div class="mb-layout4 max-w-content"><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-secondary mb-5 last:mb-0 whitespace-pre-line">Stay updated to receive notifications about updates and changes of Aiven Subprocessors.</p></div><div class="relative isolate" 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our cast\",\"b4297f9b22cc\",{\"_34\":1070,\"_1062\":1328,\"_1064\":1535,\"_26\":1541,\"_1069\":1542},{\"_11\":12,\"_23\":24,\"_25\":12,\"_34\":36,\"_28\":1536,\"_30\":1537,\"_37\":1539},\"See our open positions\",{\"_32\":1538,\"_34\":35},\"04d831e8-70a3-4eaa-826a-1247de9bab4b\",{\"_39\":1540,\"_34\":37},\"/careers/job\",\"6efff629094b\",{\"_1052\":1543,\"_1059\":1546},{\"_1054\":1544,\"_1056\":-5,\"_1057\":1545},\"https://cdn.sanity.io/images/sczeoy4w/production/fa97bb4696e38e6a7c603ab4d3e6e51d4a07afc2-1920x1037.jpg\",\"aiven-team-crabweek-2023.jpg\",\"Aiven group photo during Crab Week 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Oy (herein ‘’Aiven’’) uses certain Subprocessors (including Aiven Affiliates) and subcontractors to assist in providing Aiven Services (Cloud Services and Support Services) to its customers. This page explains the difference between a Subprocessor and subcontractor of Aiven and specifies the services and tasks provided by the Subprocessors and subcontractors.\",\"block\",\"style\",\"normal\",\"ac5b6af4b273\",{\"_1059\":-5,\"_1596\":1612,\"_1598\":1613,\"_34\":1607,\"_1608\":1618,\"_26\":1619,\"_1052\":-5},[],[1614],{\"_34\":1602,\"_1603\":1615,\"_1605\":1616,\"_26\":1617},[],\"What is a Subprocessor?\",\"32f2f67ca0dc0\",\"h2\",\"8b0b4929a51f\",{\"_26\":1621,\"_1596\":1622,\"_1598\":1623,\"_1052\":-5,\"_1059\":-5,\"_34\":1607,\"_1608\":1609},\"22975139e9d2\",[],[1624,1628,1632,1637],{\"_34\":1602,\"_1603\":1625,\"_1605\":494,\"_26\":1627},[1626],\"strong\",\"1b0e547408630\",{\"_1603\":1629,\"_1605\":1630,\"_26\":1631,\"_34\":1602},[],\" are Aiven Affiliates and third parties \",\"1b0e547408631\",{\"_1605\":1633,\"_26\":1634,\"_34\":1602,\"_1603\":1635},\"necessary to participate\",\"1b0e547408632\",[1636,1626],\"em\",{\"_34\":1602,\"_1603\":1638,\"_1605\":1639,\"_26\":1640},[],\" in processing the personal and other data Customer has input to the Cloud Services (‘’Customer Data’’) in order for Aiven to provide the Services to the Customer as agreed. \",\"1b0e547408633\",{\"_1608\":1609,\"_26\":1642,\"_1596\":1643,\"_1598\":1644,\"_34\":1607,\"_1052\":-5,\"_1059\":-5},\"8cebb9f9c8a8\",[],[1645,1649],{\"_34\":1602,\"_1603\":1646,\"_1605\":1647,\"_26\":1648},[1626],\"Subprocessors \",\"1b0e547408634\",{\"_1605\":1650,\"_26\":1651,\"_34\":1602,\"_1603\":1652},\"are divided into three categories:\",\"1b0e547408635\",[],{\"_1654\":1655,\"_1656\":108,\"_1059\":-5,\"_34\":1607,\"_1608\":1609,\"_26\":1657,\"_1596\":1658,\"_1598\":1659,\"_1052\":-5},\"listItem\",\"number\",\"level\",\"11925f228629\",[],[1660],{\"_1605\":1661,\"_26\":1662,\"_34\":1602,\"_1603\":1663},\"Aiven Affiliates\",\"de3c4696af680\",[],{\"_1596\":1665,\"_34\":1607,\"_1608\":1609,\"_26\":1666,\"_1052\":-5,\"_1059\":-5,\"_1598\":1667,\"_1656\":108,\"_1654\":1655},[],\"92bbd2c1016c\",[1668],{\"_34\":1602,\"_1603\":1669,\"_1605\":1670,\"_26\":1671},[],\"Aiven back-end service providers\",\"5648de1ece0d0\",{\"_1608\":1609,\"_1052\":-5,\"_26\":1673,\"_1654\":1655,\"_1596\":1674,\"_1598\":1675,\"_1656\":108,\"_34\":1607,\"_1059\":-5},\"7133511bda7e\",[],[1676],{\"_34\":1602,\"_1603\":1677,\"_1605\":1678,\"_26\":1679},[],\"Aiven infrastructure service providers.\",\"97d44e62d3ee0\",{\"_1052\":-5,\"_1059\":-5,\"_1596\":1681,\"_1598\":1682,\"_34\":1607,\"_1608\":1618,\"_26\":1687},[],[1683],{\"_34\":1602,\"_1603\":1684,\"_1605\":1685,\"_26\":1686},[],\"What is a subcontractor?\",\"88e327bd80c30\",\"9f03d5037a9f\",{\"_34\":1607,\"_1608\":1609,\"_26\":1689,\"_1596\":1690,\"_1052\":-5,\"_1059\":-5,\"_1598\":1691},\"846e936f6cb8\",[],[1692,1696,1700,1704],{\"_1603\":1693,\"_1605\":1694,\"_26\":1695,\"_34\":1602},[1626],\"Subcontractors\",\"d478387c7c880\",{\"_1603\":1697,\"_1605\":1698,\"_26\":1699,\"_34\":1602},[],\" are Aiven service providers who provide Aiven the services necessary to provide the Services to Customer, but who \",\"d478387c7c881\",{\"_1603\":1701,\"_1605\":1702,\"_26\":1703,\"_34\":1602},[1636,1626],\"do not participate\",\"d478387c7c882\",{\"_34\":1602,\"_1603\":1705,\"_1605\":1706,\"_26\":1707},[],\" in processing the data Customer has input into the Cloud Services.\",\"d478387c7c883\",{\"_1596\":1709,\"_1598\":1710,\"_1052\":-5,\"_1059\":-5,\"_34\":1607,\"_1608\":1618,\"_26\":1715},[],[1711],{\"_26\":1712,\"_34\":1602,\"_1603\":1713,\"_1605\":1714},\"39c28cfbf58f0\",[],\"Aiven Subprocessors\",\"8d715b29f880\",{\"_1596\":1717,\"_1598\":1718,\"_34\":1607,\"_1052\":-5,\"_1059\":-5,\"_1608\":1722,\"_26\":1723},[],[1719],{\"_1605\":1661,\"_26\":1720,\"_34\":1602,\"_1603\":1721},\"7ed633af7c150\",[],\"h3\",\"fd078ab91ee2\",{\"_34\":1607,\"_1608\":1609,\"_26\":1725,\"_1052\":-5,\"_1059\":-5,\"_1596\":1726,\"_1598\":1727},\"2145d3b2864f\",[],[1728],{\"_1603\":1729,\"_1605\":1730,\"_26\":1731,\"_34\":1602},[],\"Aiven provides its Services from multiple different locations through Aiven Affiliates. The employees of Aiven Affiliates may participate in the processing of Customer Data when Support Services are provided if and to the extent Aiven Support Personnel configure the Cloud Services as part of Support Services. Note, that even though the Aiven Affiliate employees participate in processing of the Customer Data, no personal data transfer takes place as Aiven employees only process the metadata (e.g. information whether the Cloud Service is active or not) of the Cloud Services in which the Customer Data is stored, and the Customer Data never leaves the location chosen by Customer. \",\"c6d6dc80e12e0\",{\"_26\":1733,\"_1596\":1734,\"_1598\":1735,\"_34\":1607,\"_1052\":-5,\"_1059\":-5,\"_1608\":1609},\"a1decd8c1a65\",[],[1736],{\"_34\":1602,\"_1603\":1737,\"_1605\":1738,\"_26\":1739},[],\"As the definition of processing is wide under the GDPR, Aiven classifies the Affiliates’ employees as Subprocessors of Aiven even though Aiven Affiliates do not access or see the Customer Data when processing service metadata. Aiven Affiliate employees may access and have visibility to the Customer Data only if separately requested by and agreed with the Customer. \",\"4e770690f9b1\",{\"_34\":1741,\"_26\":1742,\"_1596\":-5,\"_1052\":-5,\"_1059\":-5,\"_1743\":1744},\"table\",\"8e85a4bd30ba\",\"rows\",[1745,1753,1759,1765,1771,1777,1783,1789,1795,1801,1807,1813,1819,1825],{\"_34\":1746,\"_26\":1747,\"_1748\":1749},\"tableRow\",\"d09cc2cb-c237-4ce1-b5ce-66fa320abbcf\",\"cells\",[1750,1751,1752],\"Entity Name\",\"Registered Address\",\"Country\",{\"_34\":1746,\"_26\":1754,\"_1748\":1755},\"1b7ee221-c774-4c22-b5c3-1ee1f9f68d5c\",[1756,1757,1758],\"Aiven France SAS\",\"c/o CM. Consulting S.A.R.L, 43 Rue de Liège, 75008 Paris.\",\"France\",{\"_1748\":1760,\"_34\":1746,\"_26\":1764},[1761,1762,1763],\"Aiven Deutschland GmbH\",\"Alexanderufer 3-7, 10117 Berlin.\",\"Germany\",\"40455ff1-ac03-44c3-ba40-78dd631f8be7\",{\"_1748\":1766,\"_34\":1746,\"_26\":1770},[1767,1768,1769],\"Aiven Italy SRL.\",\"Via Borgogna 8, 20122 Milano.\",\"Italy\",\"25dc85a1-8702-461a-8c87-9a605823476a\",{\"_1748\":1772,\"_34\":1746,\"_26\":1776},[1773,1774,1775],\"Aiven UK Ltd.\",\"c/o Goodwille Limited, 24 Old Queen Street, London, SW1H 9HP.\",\" United Kingdom\",\"01ef0186-696f-497a-9ebd-85af150df62e\",{\"_1748\":1778,\"_34\":1746,\"_26\":1782},[1779,1780,1781],\"Aiven Inc.\",\"1111B S Governors Ave #6177, Dover, DE 19904.\",\" United States\",\"2459fc49-382c-412e-a712-7ce7a5b7ed92\",{\"_1748\":1784,\"_34\":1746,\"_26\":1788},[1785,1786,1787],\"Aiven Canada Ltd.\",\"56 Temperance Street, 3rd Floor, Toronto, ON M5H 3V.\",\"Canada\",\"b096e898-0004-4459-9853-062d900e466d\",{\"_1748\":1790,\"_34\":1746,\"_26\":1794},[1791,1792,1793],\"Aiven Australia Pty Ltd.\",\"Level 3, 73 York Street, Sydney, NSW 2000.\",\"Australia\",\"f78a2bb1-549f-404a-80fa-186ba80647f5\",{\"_1748\":1796,\"_34\":1746,\"_26\":1800},[1797,1798,1799],\"Aiven (Singapore) Pte Ltd.\",\" c/o Connexions Corporate Solutions Pte Ltd, 24 Sin Ming Lane, #03-99 Midview City, Singapore (573970).\",\"Singapore\",\"4b70d77d-c731-403d-8774-37766ada522d\",{\"_1748\":1802,\"_34\":1746,\"_26\":1806},[1803,1804,1805],\"Aiven New Zealand Limited.\",\"c/o Polson Higgs Ltd, 139 Moray Place, Dunedin Central, Dunedin 9016.\",\"New Zealand\",\"389d1832-af17-4690-a64f-ff013fa1a796\",{\"_1748\":1808,\"_34\":1746,\"_26\":1812},[1809,1810,1811],\"Aiven Japan GK\",\"1-6, Motoazabu 3-chome, Minato-ku, Tokyo.\",\"Japan\",\"df610a64-42a8-434d-bf8c-c8bb34ab8094\",{\"_1748\":1814,\"_34\":1746,\"_26\":1818},[1815,1816,1817],\"Aiven Sweden AB\",\"Artillerigatan 6, 114 51, Stockholm.\",\"Sweden\",\"d6b7c1e8-242d-4043-97ff-cd521adb2999\",{\"_34\":1746,\"_26\":1820,\"_1748\":1821},\"f248a267-4d66-43d9-bebe-5acb27790911\",[1822,1823,1824],\"Aiven Netherlands B.V.\",\"Vijzelstraat 68, 1017HL Amsterdam.\",\"Netherlands\",{\"_1748\":1826,\"_34\":1746,\"_26\":1830},[1827,1828,1829],\"Aiven Spain S.L.\",\"Avenida del Doctor Arce 14, 28002 Madrid.\",\"Spain\",\"7d33a17f-6c84-49d6-87d6-d15760c9e4fe\",{\"_1596\":1832,\"_1598\":1833,\"_34\":1607,\"_1608\":1722,\"_26\":1838,\"_1052\":-5,\"_1059\":-5},[],[1834],{\"_34\":1602,\"_1603\":1835,\"_1605\":1836,\"_26\":1837},[],\"Aiven back-end Subprocessors\",\"2428c40167f60\",\"86edbac8f9b4\",{\"_1598\":1840,\"_1052\":-5,\"_1059\":-5,\"_34\":1607,\"_1608\":1609,\"_26\":1845,\"_1596\":1846},[1841],{\"_34\":1602,\"_1603\":1842,\"_1605\":1843,\"_26\":1844},[],\"Aiven back-end Subprocessors provide Aiven with the infrastructure that enables Aiven to run back-end services for managing and monitoring the Cloud Services. The provided back-end services (i.e. management plane) are used by Aiven to manage and monitor, and to ensure the integrity and availability of the Cloud Services and the Customer Data included therein. The back-end services or the back-end service Subprocessors are only used to deploy and manage the Cloud Services and the Customer Data is not accessed.\",\"2bc1979cb6630\",\"244b820d897a\",[],{\"_1608\":1609,\"_26\":1848,\"_1596\":1849,\"_1598\":1850,\"_34\":1607,\"_1052\":-5,\"_1059\":-5},\"02f54738a127\",[],[1851],{\"_26\":1852,\"_34\":1602,\"_1603\":1853,\"_1605\":1854},\"513311e0de420\",[],\"The Aiven back-end services, their provider, location and functions are listed below.\",{\"_34\":1741,\"_26\":1856,\"_1743\":1857,\"_1596\":-5,\"_1052\":-5,\"_1059\":-5},\"afbc365f0251\",[1858,1862,1869],{\"_1748\":1859,\"_34\":1746,\"_26\":1861},[1750,1751,660,1860],\"Services and tasks\",\"3bb89d70-a591-4c26-9520-919e8a57aa32\",{\"_1748\":1863,\"_34\":1746,\"_26\":1868},[1864,1865,1866,1867],\"Google Cloud EMEA Limited\",\"70 Sir John Rogerson's Quay, D02 R296, Dublin 2,Dublin, Ireland.\",\"Belgium / europe-west1\",\"Management services for Aiven console, backup, API, system of record database, centralized logging and monitoring systems.\",\"8b48308c-926f-4929-a8a2-9924cc6d9a09\",{\"_1748\":1870,\"_34\":1746,\"_26\":1875},[1871,1872,1873,1874],\"Amazon Web Services\",\"38 Avenue John F. Kennedy, L-1855, Luxembourg.\",\" Sweden / eu-north-1\",\"Management services for DNS, Disaster recovery, backup, long term storage of audits logs.\",\"f50d29aa-cca0-4803-9480-2782698ca631\",{\"_1052\":-5,\"_1059\":-5,\"_1598\":1877,\"_34\":1607,\"_1608\":1722,\"_26\":1882,\"_1596\":1883},[1878],{\"_34\":1602,\"_1603\":1879,\"_1605\":1880,\"_26\":1881},[],\"Aiven infrastructure Subprocessors\",\"60fe5fe09e160\",\"4d10552f6b59\",[],{\"_1608\":1609,\"_26\":1885,\"_1596\":1886,\"_1052\":-5,\"_1059\":-5,\"_1598\":1887,\"_34\":1607},\"8065a663c085\",[],[1888],{\"_1605\":1889,\"_26\":1890,\"_34\":1602,\"_1603\":1891},\"Aiven controls access to the infrastructure that Aiven uses to host, store and process the Customer Data input to the Cloud Services. The Subprocessor and location/region depend on which Subprocessor and region Customer chooses independently to select. Customer Data will stay in the region selected by the Customer but may be shifted and co-located between different data centers within the region chosen by the Customer to ensure performance and availability of the Cloud Services.\",\"8cc1be7ec3420\",[],{\"_1052\":-5,\"_1059\":-5,\"_1596\":1893,\"_1598\":1894,\"_34\":1607,\"_1608\":1609,\"_26\":1899},[],[1895],{\"_34\":1602,\"_1603\":1896,\"_1605\":1897,\"_26\":1898},[],\"The infrastructure Subprocessors don’t have logical access to the Customer Data as Aiven does not store encryption keys directly on US-based Cloud Service Provider Key Management Systems such as Azure Key Vault, AWS KMS, and GCP KMS. Instead, Aiven utilizes its own Key Management System running on Aiven controlled virtual machines within European GCP data centers ensuring compliance with the Schrems II decision.\",\"15bea6d98df40\",\"97b769f3e409\",{\"_34\":1741,\"_26\":1901,\"_1743\":1902,\"_1596\":-5,\"_1052\":-5,\"_1059\":-5},\"c09b7354c815\",[1903,1908,1913,1917,1922,1928],{\"_1748\":1904,\"_34\":1746,\"_26\":1907},[1905,1906,660,1860],\"Entity name\",\"Registered address\",\"c26a6891-aa09-48b1-b273-ed50c9448b71\",{\"_26\":1909,\"_1748\":1910,\"_34\":1746},\"a60f4ca2-5931-46f8-85ac-5e6830d37651\",[1864,1865,1911,1912],\"As selected by the Customer.\",\"Infrastructure for Cloud Services, Cloud Service backups.\",{\"_1748\":1914,\"_34\":1746,\"_26\":1916},[1915,1872,1911,1912],\"Amazon Web Services EMEA SARL\",\"1b44ff4b-6a62-496b-8f7f-667fade55bd8\",{\"_1748\":1918,\"_34\":1746,\"_26\":1921},[1919,1920,1911,1912],\"Microsoft Ireland Operations Limited\",\"South County Business Park, One Microsoft Court, Carmanhall and Leopardstown, Dublin, D18 DH6K, Ireland.\",\"a4d0684c-4e70-4661-81f7-237b57ecfce2\",{\"_26\":1923,\"_1748\":1924,\"_34\":1746},\"7e0c2752-a338-4cd6-8655-50ab641d8831\",[1925,1926,1911,1927],\" DigitalOcean LLC\",\"101 Avenue of the Americas, 10th Floor New York 10013, United States.\",\"Infrastructure for Cloud Services. (No object storage services available, the nearest region from another infrastructure provider is used).\",{\"_1748\":1929,\"_34\":1746,\"_26\":1933},[1930,1931,1932,1927],\" Upcloud Oy\",\"Aleksanterinkatu 15B (7th floor), 00100, Helsinki, Finland.\",\" As selected by the Customer.\",\"fb5ffb69-e5ed-405d-9876-dc19eca0c756\",{\"_1598\":1935,\"_34\":1607,\"_1052\":-5,\"_1059\":-5,\"_1608\":1618,\"_26\":1940,\"_1596\":1941},[1936],{\"_34\":1602,\"_1603\":1937,\"_1605\":1938,\"_26\":1939},[],\"Aiven subcontractors\",\"6909ebc9c346\",\"1ccaaed67b15\",[],{\"_1052\":-5,\"_1059\":-5,\"_26\":1943,\"_1596\":1944,\"_1598\":1945,\"_34\":1607,\"_1608\":1609},\"a45d048c4174\",[],[1946],{\"_1603\":1947,\"_1605\":1948,\"_26\":1949,\"_34\":1602},[],\"Aiven uses certain third parties listed below to provide specific functionality within the Services. The subcontractors may process Cloud Service metadata and personal data of the Customer’s contact persons if and as provided by the Customer, in which processing Aiven acts as the data controller determining the means and purposes of the processing as needed to respond to customer requests, to arrange invoicing, and to communicate internally and externally with regards to the Customers use of Cloud Services.\",\"43cd9415addf0\",{\"_1596\":1951,\"_1598\":1952,\"_34\":1607,\"_1608\":1609,\"_1052\":-5,\"_1059\":-5,\"_26\":1957},[],[1953],{\"_34\":1602,\"_1603\":1954,\"_1605\":1955,\"_26\":1956},[],\"No Customer Data uploaded to the Cloud Services is processed by the subcontractor nor can Customer determine the means and purposes of the processing of services provided by Aiven’s subcontractors, hence Customer does not act as a data controller towards the subcontractors listed below.\",\"38ba4246423f0\",\"b05036fc8e41\",{\"_26\":1959,\"_1052\":-5,\"_1059\":-5,\"_1596\":1960,\"_1598\":1961,\"_34\":1607,\"_1608\":1609},\"2f0d4052ba53\",[],[1962],{\"_1603\":1963,\"_1605\":1964,\"_26\":1965,\"_34\":1602},[],\"\",\"219adbec95e7\",{\"_1596\":-5,\"_1052\":-5,\"_1059\":-5,\"_34\":1741,\"_26\":1967,\"_1743\":1968},\"807046859fb7\",[1969,1973,1980,1986,1992,1998,2004,2009,2015],{\"_1748\":1970,\"_34\":1746,\"_26\":1972},[1905,1971,1752,1860],\" Registered address \",\"e98e2661-1f5b-43ec-8506-f6048a900b3e\",{\"_1748\":1974,\"_34\":1746,\"_26\":1979},[1975,1976,1977,1978],\"Qualified.com Inc\",\"450 Mission Street, Suite 204, San Francisco, CA 94105.\",\"United States\",\"Chat function for marketing and sales purpose\",\"5f3b2c32-e56f-40a6-b5a5-4a41fa150028\",{\"_1748\":1981,\"_34\":1746,\"_26\":1985},[1982,1983,1977,1984],\"Stripe Inc\",\"510 Townsend Street, San Francisco, CA 94103.\",\"Credit card payment processing\",\"409db65c-b35c-4c5b-a438-18037726d9f6\",{\"_1748\":1987,\"_34\":1746,\"_26\":1991},[1988,1989,1977,1990],\"Slack Technologies LLC \",\"500 Howard Street, San Francisco, CA 94105.\",\"Internal operational messaging\",\"1c8a7cf1-45fc-4680-b93a-76ce5313abc6\",{\"_1748\":1993,\"_34\":1746,\"_26\":1997},[1994,1995,1977,1996],\" Salesforce.com Inc.\",\"415 Mission Street, San Francisco, CA 94105.\",\"Customer relationship management system\",\"79fcb698-7b4e-462b-96d9-096b0ddfd253\",{\"_1748\":1999,\"_34\":1746,\"_26\":2003},[2000,2001,1793,2002],\" Opsgenie Inc (owned by Atlassian Pty Ltd)\",\"Level 6, 341 George Street, Sydney, NSW 2000.\",\"Alerting and paging\",\"c0cedba7-436a-442a-b5b9-36bc2f568f5f\",{\"_1748\":2005,\"_34\":1746,\"_26\":2008},[2006,2001,1793,2007],\" Atlassian Pty Ltd\",\"Internal ticketing system\",\"3294cf67-604d-4282-88d3-9239df611b6d\",{\"_34\":1746,\"_26\":2010,\"_1748\":2011},\"da17a297-3a94-4b34-96eb-3d76cc54831c\",[2012,1872,2013,2014],\" Amazon Web Services EMEA SARL.\",\"Luxembourg\",\"Email delivery service\",{\"_34\":1746,\"_26\":2016,\"_1748\":2017},\"ae528d0d-6de9-454f-8c2e-38f765d0f7cb\",[2018,2019,1977,2020],\"Zendesk\",\"989 Market St, San Francisco, CA 94103.\",\"Customer support ticketing system\",{\"_1596\":2022,\"_1598\":2023,\"_34\":1607,\"_1052\":-5,\"_1059\":-5,\"_1608\":1618,\"_26\":2028},[],[2024],{\"_34\":1602,\"_1603\":2025,\"_1605\":2026,\"_26\":2027},[],\"Subscribe for changes notification\",\"c588507111c7\",\"647fe0b89afe\",{\"_2030\":2031,\"_2032\":1063,\"_2033\":2034,\"_2035\":24,\"_2036\":2037,\"_2038\":2039,\"_1596\":-5,\"_1059\":-5,\"_2040\":24,\"_1052\":-5,\"_34\":2041,\"_2042\":24,\"_2043\":2044,\"_2045\":2046,\"_2047\":24,\"_2048\":2049,\"_26\":2050,\"_2051\":1047,\"_2052\":24,\"_2053\":2054,\"_2063\":2037,\"_2064\":2039,\"_2065\":24},\"pardotFormType\",\"newsletter\",\"headerPosition\",\"iframeHeight\",550,\"noSpaceBottom\",\"backgroundSize\",\"cover\",\"backgroundPosition\",\"center 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Subprocessors.\",\"09ff7c752b550\",\"d81d39a36bf2\",\"backgroundSizeMobile\",\"backgroundPositionMobile\",\"addSpaceTop\",{\"_1598\":2067,\"_34\":1607,\"_1608\":1609,\"_26\":2071,\"_1052\":-5,\"_1059\":-5,\"_1596\":2072},[2068],{\"_34\":1602,\"_1603\":2069,\"_1605\":1964,\"_26\":2070},[],\"9beb4604f581\",\"405644377a6d\",[],{\"_39\":10,\"_34\":37},\"Do3156plRwIXmiihO2DPPh\",\"secondaryNavigation\",{\"_1031\":2077,\"_101\":12,\"_105\":2106,\"_37\":2107,\"_34\":1557,\"_1062\":2109,\"_103\":2110,\"_16\":2111,\"_18\":2112,\"_1028\":-5,\"_1553\":-5,\"_28\":2113},[2078,2083,2087,2092,2097,2101],{\"_11\":12,\"_23\":24,\"_25\":12,\"_34\":36,\"_30\":2079,\"_26\":2080,\"_28\":2081,\"_37\":2082},{\"_32\":461,\"_34\":35},\"bd635d71dc8c\",\"Terms of services\",{\"_39\":463,\"_34\":37},{\"_34\":36,\"_28\":468,\"_37\":2084,\"_11\":12,\"_26\":2085,\"_30\":2086,\"_23\":24,\"_25\":12},{\"_34\":37,\"_39\":467},\"6a595fa00c22\",{\"_32\":470,\"_34\":35},{\"_28\":2088,\"_37\":2089,\"_25\":12,\"_30\":2090,\"_11\":12,\"_23\":24,\"_34\":36,\"_26\":2091},\"Data processing agreement\",{\"_39\":477,\"_34\":37},{\"_32\":475,\"_34\":35},\"95a1597a70ec\",{\"_34\":36,\"_37\":2093,\"_11\":12,\"_23\":24,\"_25\":12,\"_26\":2094,\"_28\":2095,\"_30\":2096},{\"_39\":484,\"_34\":37},\"12df35572bd3\",\"Privacy policy\",{\"_32\":482,\"_34\":35},{\"_11\":12,\"_30\":2098,\"_34\":36,\"_26\":2099,\"_28\":486,\"_23\":24,\"_25\":12,\"_37\":2100},{\"_32\":488,\"_34\":35},\"2cd10ee9663f\",{\"_39\":490,\"_34\":37},{\"_28\":2102,\"_30\":2103,\"_34\":36,\"_25\":12,\"_37\":2104,\"_11\":12,\"_23\":24,\"_26\":2105},\"Subprocessors \u0026 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To opt out of behavioral advertising and marketing please fill out this form.\",\"0cae46023046\",[],{\"_2042\":24,\"_2047\":24,\"_2035\":24,\"_2030\":857,\"_1596\":-5,\"_2045\":2131,\"_2043\":2044,\"_2040\":24,\"_2033\":2132,\"_2133\":24,\"_1052\":-5,\"_2038\":2039,\"_2063\":2037,\"_2065\":24,\"_1059\":-5,\"_26\":2134,\"_34\":2041,\"_2064\":2039,\"_2032\":1063,\"_2052\":24,\"_2048\":2135,\"_2051\":1047,\"_2036\":2037},\"https://go.aiven.io/l/890043/2023-07-03/sm5gg\",415,\"rounded\",\"9242a6d8bb7f\",\"Do not sell or share my information\",\"Q21J3pgWoUWkhUhtSrRVL9\",\"modal\",\"name\",\"Opt out form\",\"f1ad5a2d-d9fe-4ade-af59-b5d5a818a37b\",\"opt-out\",\"cta\",\"2023-07-24T13:36:40Z\",\"2023-07-24T13:23:58Z\",\"2022-06-06T03:12:41Z\",\"seo\",{\"_2148\":2149,\"_2150\":2151,\"_34\":2152,\"_2153\":2154},\"metaDescription\",\"Aiven uses certain subcontractors (including Aiven subsidiaries) to assist in providing the Aiven Services for its customers.\\n\",\"metaTitle\",\"Subcontractors and Subprocessors | Aiven\",\"metaData\",\"metaImage\",{\"_34\":1099,\"_1059\":2155,\"_1052\":2156},\"contractors meta preview\",{\"_32\":2157,\"_34\":35},\"image-e910433dc39dca33ba7817a33ebb4f380175ccf6-476x250-jpg\",\"tags\",\"2023-12-19T12:01:29Z\",\"backgroundColor\",\"publishedAt\",\"2023-04-05T12:20:19.808Z\",\"availableLocales\",[],\"experiment\",\"pricingRelatedData\",\"relatedPostData\",[],\"relatedEvents\",[],\"actionData\",\"errors\"]\n");</script><template id="B:1"></template></div><script>$RC=function(b,c,e){c=document.getElementById(c);c.parentNode.removeChild(c);var a=document.getElementById(b);if(a){b=a.previousSibling;if(e)b.data="$!",a.setAttribute("data-dgst",e);else{e=b.parentNode;a=b.nextSibling;var f=0;do{if(a&&8===a.nodeType){var d=a.data;if("/$"===d)if(0===f)break;else f--;else"$"!==d&&"$?"!==d&&"$!"!==d||f++}d=a.nextSibling;e.removeChild(a);a=d}while(a);for(;c.firstChild;)e.insertBefore(c.firstChild,a);b.data="$"}b._reactRetry&&b._reactRetry()}};$RC("B:0","S:0")</script><div hidden id="S:1"><script>window.__reactRouterContext.streamController.close();</script></div><script>$RC("B:1","S:1")</script></body></html>