Have a complaint or question? - Office of the Veterans Ombudsman

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Tried to solve a problem with VAC but still have concerns?</p> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="b64a21f1-af92-44a9-ad46-179298f1b2ed" href="/node/535">Contact us</a> and we can:</p> <ul> <li>help you access the programs and services you are entitled to.</li> <li>work with VAC to find solutions and make improvements.</li> <li>identify system improvements when a problem has a larger impact, to reduce problems for others in the future.</li> </ul> <section> <div class="wb-eqht row"> <div class="col-lg-4 col-md-4"> <h3><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="1ddf228a-209f-4f33-a48f-0c23f9acf02c" href="/en/requests-complaints/submit-inquiry-or-complaint" title="Online complaint form">Online complaint form</a></h3> <p>Submit your inquiry or complaint, start the process here</p> </div> <div class="col-lg-4 col-md-4"> <h3><a href="https://www.ombudsman-veterans.gc.ca/en/contact-us" title="To make an inquiry, please contact us">Contact Us</a></h3> <p>To make an inquiry, please contact us</p> </div> <div class="col-lg-4 col-md-4"> <div class="wxt-media-default"> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img loading="lazy" src="/sites/default/files/2024-10/a%20QUOI%20vous%20attendre%20lorsque%20vous%20contactez%20notre%20bureau.png" width="360" height="167" class="img-responsive" alt="What to expect when you contact our office"> </div> </div> <h3><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="7c84ea98-5c36-4b11-8f53-b3a52d07df2f" href="/en/publications/resource-guides-and-information/what-to-expect-when-you-contact-our-office" title="What to expect when you contact our office">What to expect when you contact our office</a></h3> <p>Seeking information? Have a complaint?</p> </div> </div> <hr class="brdr-bttm"> <h2>Our service commitment</h2> <ul class="spaced"> <li>We will treat you professionally and respect your trust</li> <li>We will act diligently on your behalf and keep you informed</li> <li>We will investigate your complaint ethically, objectively and impartially</li> </ul> <p>We base our commitment to you on <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="20e05884-44b7-44b9-8268-1ce277ca3af8" href="/en/what-we-do/mandate" title="Our Mandate">our mandate</a> and on the standards of practice of the <a href="https://www.ombudsassociation.org/">International Ombudsman Association</a>, endorsed by the <a href="http://www.ombudsmanforum.ca/en/">Forum of Canadian Ombudsman</a>, which are:</p> <ul> <li>Independence</li> <li>Impartiality and neutrality</li> <li>Confidentiality and informality</li> </ul> </section> </div> </div> </div> </div> </div> </article> </div> <div class="pagedetails-wrapper"> 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