CAN'T LOGIN - LOGIN ISSSUES | Microsoft Conference Management Toolkit Documentation

<!DOCTYPE html>  <html> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <title>CAN'T LOGIN - LOGIN ISSSUES | Microsoft Conference Management Toolkit Documentation </title> <meta name="viewport" content="width=device-width"> <meta name="title" content="CAN'T LOGIN - LOGIN ISSSUES | Microsoft Conference Management Toolkit Documentation "> <meta name="generator" content="docfx 2.45.1.0"> <meta name="description" content="Microsoft's Conference Management Toolkit is a hosted academic conference management system. Modern interface, high scalability, extensive features and outstanding support are the signatures of Microsoft CMT."> <meta name="keywords" content="Microsoft CMT, conference submission system, conference submission software, conference submission tools, conference management system, conference management software, conference management tools, abstract management system, abstract management software, abstract management tools, abstract submission system, abstract submission software, abstract submission tools, abstract review system, abstract review software, abstract review tools, paper submission system, paper submission software, paper submission tools, peer review system, peer review software, conference reviewing system, conference reviewing tools"> <link rel="shortcut icon" href="../../favicon.ico"> <link rel="stylesheet" href="../../styles/docfx.vendor.css"> <link rel="stylesheet" href="../../styles/docfx.css"> <link rel="stylesheet" href="../../styles/main.css"> <meta property="docfx:navrel" content="../../toc.html"> <meta property="docfx:tocrel" content="../toc.html"> </head> <body data-spy="scroll" data-target="#affix" data-offset="120"> <div id="wrapper"> <header> <nav id="autocollapse" class="navbar navbar-inverse ng-scope" role="navigation"> <div class="container"> <div class="navbar-header"> <button type="button" class="navbar-toggle" data-toggle="collapse" data-target="#navbar"> <span class="sr-only">Toggle navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <a class="navbar-brand" href="../../index.html"> </a> </div> <div class="collapse navbar-collapse" id="navbar"> <p class="navbar-center navbar-text" style="font-size: 22px">Microsoft Conference Management Toolkit</p> <form class="navbar-form navbar-right"> <a href="https://cmt3.research.microsoft.com/CMTSRM/" class="btn btn-success">Request Free CMT Site</a> <a href="/" class="btn btn-success">Login</a> </form> </div> </div> </nav> <div class="subnav navbar navbar-default"> <div class="container hide-when-search" id="breadcrumb"> <ul class="breadcrumb"> <li></li> </ul> </div> </div> </header> <div role="main" class="container body-content hide-when-search"> <div class="sidenav hide-when-search"> <a class="btn toc-toggle collapse" data-toggle="collapse" href="#sidetoggle" aria-expanded="false" aria-controls="sidetoggle">Show / Hide Table of Contents</a> <div class="sidetoggle collapse" id="sidetoggle"> <div id="sidetoc"></div> </div> </div> <div class="article row grid-right"> <div class="col-md-10"> <article class="content wrap" id="_content" data-uid=""> <h1 id="cant-login---login-isssues">CAN'T LOGIN - LOGIN ISSSUES</h1> <h2 id="overview">OVERVIEW</h2> <p>This guide will help resolve some login issues.<br> Make sure to review the <a href="https://cmt3.research.microsoft.com/docs/help/faq/login-errors.html#tips-for-login-errors">tips</a> at the end of this guide.</p> <div class="NOTE"> <h5>Note</h5> <p>If an error message appears, please pay attention to the verbiage of the error as it will tell you what is wrong and may include a link.</p> </div> <h2 id="prerequisite">PREREQUISITE</h2> <p><strong>This is most important:</strong> Make sure you are using a computer - not a tablet or smartphone</p> <div class="alert alert-warning" role="alert"><p><i class="fa fa-bullhorn" aria-hidden="true" style="float:left; font-size: 25px; margin-right:5px;"></i>Your browsers must be the most current version. <br> For example, typing <b>'edge://settings/help'</b> into Microsoft Edge will let you know if your browser is current, and it will automatically update if it is not. <br> You can also try a <b>different current browser</b> and login using the link below.</p></div> <h2 id="main-login-page">MAIN LOGIN PAGE</h2> <p>Use <strong>only this link</strong> to login to CMT: <a href="https://cmt3.research.microsoft.com">https://cmt3.research.microsoft.com</a></p> <p><strong>Do not use:</strong></p> <ol> <li>Any links from an old email</li> <li>Any links from an external website</li> <li>Any old bookmarked links</li> </ol> <p>The login page will look like this.</p> <p><img src="images/login-errors/initial-login-page.png" alt="Login Errors"></p> <p><strong>If you see any logo or wording beneath the search bar</strong><br> then <strong>you did not use the link above.</strong></p> <p><img src="images/login-errors/wrong-login-url-used.png" alt="Login Errors"></p> <h2 id="login-goes-back-to-blank-fields">LOGIN GOES BACK TO BLANK FIELDS</h2> <p>If you enter your credentials and the login page just goes back to <strong><a href="https://cmt3.research.microsoft.com/docs/help/faq/faq-general.html#why-is-it-everytime-i-try-to-log-into-cmt-the-login-fields-go-back-to-empty">blank login fields</a></strong>, you need to clear your cache and update your browser.</p> <p><img src="images/login-errors/initial-login-page.png" alt="Login Errors"></p> <h2 id="not-verified-error">NOT VERIFIED ERROR</h2> <p>You created an account and enter your credentials only to find you get an error.<br> The error reads: <strong>Login failed: Your account has not been verified. Click here to verify your email.</strong></p> <p><img src="images/login-errors/not-verified.png" alt="Login Errors"></p> <p>Clicking the link shows the 'Verify Email' page</p> <p><img src="images/login-errors/verify-email-page.png" alt="Login Errors"></p> <p>Enter the email address you registered with CMT and verification email from CMT will be sent to that email address.<br> <a href="https://cmt3.research.microsoft.com/docs/help/general/account-creation.html#verfication-email">Click here</a> for more on the verification email and link.</p> <h3 id="verification-link">VERIFICATION LINK</h3> <div class="IMPORTANT"> <h5>Important</h5> <p>The <strong>verification link</strong> is a <strong>one-time</strong> link. Once you click on it and get the message that the account has been verified, just log into your CMT account.</p> <p><img src="images/login-errors/account-verified.png" alt="Login Errors"></p> <p><strong>DO NOT CLICK THAT LINK AGAIN OR YOU WILL GET A MESSAGE SAYING</strong> <em><strong>'YOUR ACCOUNT COULD NOT BE VERIFIED.'</strong></em><br> If this happens, just log into your CMT account as usual.<br> Use <strong>only</strong> this link to login from now on: <a href="https://cmt3.research.microsoft.com">https://cmt3.research.microsoft.com</a><br> <strong>Do not</strong> use any prepopulated credentials to log in.<br> <strong>Do not</strong> use a link from an old email to login.</p> </div> <h2 id="value-must-be-email-address-error">VALUE MUST BE EMAIL ADDRESS ERROR</h2> <p>You enter your credentials in the login fields and you get an error stating: <strong>Value must be email address.</strong></p> <p><img src="images/login-errors/value-must-be-an-email-address.png" alt="Login Errors"></p> <h3 id="leading-spaces">LEADING SPACES</h3> <p>Check for leading spaces in the 'Email' field.<br> This means any blank characters <em><strong>before</strong></em> the email address.<br> This can be seen just by highlighting the area:</p> <p><img src="images/login-errors/leading-spaces.png" alt="Login Errors"></p> <p>A closer view shows a correct email address will align the first letter of the email with the 'm' in the word 'Email'.</p> <p><img src="images/login-errors/align-with-m.png" alt="Login Errors"></p> <p>While the one with the leading space does not align.</p> <p><img src="images/login-errors/one-space-off.png" alt="Login Errors"></p> <h3 id="trailing-spaces">TRAILING SPACES</h3> <p>Check for trailing spaces in the 'Email' field. This means any blank characters <em><strong>after</strong></em> the email address.<br> This can be seen just by highlighting the area.<br> (In this image the cursor is 2 characters to the right of 'john@contoso.com'):</p> <p><img src="images/login-errors/trailing-spaces.png" alt="Login Errors"></p> <p>Removing all spaces (blank characters) around the entered email address will remove the error and turn the 'Email' field black.</p> <p><img src="images/login-errors/must-be-email-address-error-gone.png" alt="Login Errors"></p> <p>Enter the correct password and click the 'Log In' button.</p> <h2 id="login-or-password-error">LOGIN OR PASSWORD ERROR</h2> <p>You enter your credentials but get an error that states: <strong>Login failed: The Email or Password you entered does not match our records.</strong></p> <p><img src="images/login-errors/login-or-password-error.png" alt="Login Errors"></p> <h3 id="reset-password">RESET PASSWORD</h3> <p>You are unsure if you entered the email incorrectly or the password was wrong.<br> From the 'Login' page, click 'Forgot your password?'</p> <p><img src="images/login-errors/forgot-your-password.png" alt="Login Errors"></p> <p>The 'Reset Password' page opens.</p> <h3 id="if-email-is-incorrect">IF EMAIL IS INCORRECT</h3> <p>Enter your email the way you entered it in the 'Email' field at login.</p> <p>If the email is incorrect you will see an 'Invalid user account' error.</p> <p><img src="images/login-errors/invalid-user-account.png" alt="Login Errors"></p> <h3 id="proceed-to-password-change">PROCEED TO PASSWORD CHANGE</h3> <p>If the email you entered was correct, that field will turn green and state <strong>'This email will be used to login into CMT.'</strong><br> Then you will just need to enter the Captcha characters and click the 'Reset Password' button.</p> <div class="NOTE"> <h5>Note</h5> <p>If you have a hard time deciphering the Captcha charcters, you can just click 'New' and it will give you a different option. You can also click 'Audio' to hear the characters.</p> </div> <p><img src="images/login-errors/reset-password-button.png" alt="Login Errors"></p> <p>After a successful submission, you will see the green bar appear at the bottom letting you know an email was sent with the link to reset your password.</p> <p><img src="images/login-errors/link-has-been-sent.png" alt="Login Errors"></p> <p>For more on the email sent to you and resetting the password, <a href="https://cmt3.research.microsoft.com/docs/help/general/request-new-password.html#email-sent">click here</a>.</p> <h2 id="tips-for-login-errors">TIPS FOR LOGIN ERRORS</h2> <p><strong>1.</strong> Use a computer, <em>not a smartphone or tablet</em>.</p> <p><strong>2.</strong> <strong>IMPORTANT:</strong> Browsers must be the <em>most current version</em> or <strong>there will be issues.</strong></p> <p><strong>3.</strong> <strong>IMPORTANT:</strong> Clear your browser cache</p> <p><strong>4.</strong> If your login goes back to <strong>blank login fields,</strong> you must <strong>update your browser.</strong></p> <p><strong>5.</strong> Do not use a link from an email. <strong>Use this link:</strong> <a href="https://cmt3.research.microsoft.com">https://cmt3.research.microsoft.com</a></p> <p><strong>6.</strong> Do not use any bookmarks to log in.<br> <strong>Use this link:</strong> <a href="https://cmt3.research.microsoft.com">https://cmt3.research.microsoft.com</a></p> <p><strong>7.</strong> Do not use <em>prepopulated</em> credentials.</p> <p><strong>8.</strong> <strong>Pay attention to the error</strong> – there is likely an easy resolution.</p> <p><strong>9.</strong> <strong>Do not delete your account because something isn’t working</strong> for you.<br> It is likely an out-of-date browser causing the problem.</p> <p><strong>10.</strong> Watch for <em><strong>leading and trailing</strong></em> spaces.</p> <p><strong>11.</strong> Check your spam/junk folder for CMT verification and password reset emails.</p> <p><strong>12.</strong> If there are issues receiving the emails from CMT, we suggest you contact your university/work IT department and have them whitelist '@msr-cmt.org.'</p> <p><strong>13.</strong> If you are creating an account or resetting a password there will be a <em>Captcha</em>.<br> If you see <em><strong>Captcha</strong></em> when logging into CMT, you are on the <em><strong>wrong page.</strong></em></p> <p><strong>14.</strong> If you keep getting <em>Captcha</em> errors when resetting your password, <strong>update your browser</strong>.</p> <p><strong>15.</strong> Try a different <em><strong>current</strong></em> browser.</p> <p><strong>16.</strong> Try a different computer.</p> <p><strong>17.</strong> Try a different ISP.</p> <p><strong>18.</strong> If you can delete your account, then there is no issue with your being able to log in.<br> The issue is obviously something else.</p> </article> </div> <div class="hidden-sm col-md-2" role="complementary"> <div class="sideaffix"> <div class="contribution"> <ul class="nav"> </ul> </div> <nav class="bs-docs-sidebar hidden-print hidden-xs hidden-sm affix" id="affix">  </nav> </div> </div> </div> </div> <footer> <div class="grad-bottom"></div> <div class="footer"> <div class="container"> <span> <span class="visible-desktop"> © Microsoft Corporation <span style="padding-left: 20px;"> <a href="/About" target="_blank">About CMT</a> | <a href="https://www.microsoft.com/en-us/legal/terms-of-use" target="_blank">Terms of Use</a> | <a href="https://go.microsoft.com/fwlink/?LinkId=521839" target="_blank">Privacy & Cookies</a> | <a href="https://cmt3.research.microsoft.com/CMTSRM/" target="_blank">Request Free CMT Site</a> | <a href="mailto:support@msr-cmt.org">Email CMT Support</a> </span> </span> <div class="pull-right"> <a href="#top">Back to top</a> </div> </span> </div> </div> </footer> <footer> </footer> </div> <script type="text/javascript" src="../../styles/docfx.vendor.js"></script> <script type="text/javascript" src="../../styles/docfx.js"></script> <script type="text/javascript" src="../../styles/main.js"></script> </body> </html>

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CAN'T LOGIN - LOGIN ISSSUES | Microsoft Conference Management Toolkit Documentation