Contact Support

<!DOCTYPE html>      <html class="no-js " lang="en" dir="ltr" data-date-format="non_us"> <head>  <title>Contact Support | Lulu</title> <meta name="description" content="Book creation tutorials, FAQs, video and customer support to create, publish, and sell on Lulu."> <meta property="og:title" content="Contact Support | Lulu"> <meta property="og:description" content="Book creation tutorials, FAQs, video and customer support to create, publish, and sell on Lulu."> <meta property="og:image" content="https://assets.lulu.com/media/help-center/images/png/lulu-og-image.png" /> <meta name="twitter:title" content="Contact Support | Lulu"> <meta name="twitter:card" content="summary" /> <meta name="twitter:image" content="https://assets.lulu.com/media/help-center/images/png/lulu-twitter-image.png" /> <link rel="canonical" href="https://help.lulu.com/en/support/tickets/new" />  <link rel="apple-touch-icon" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/64003492842/fav_icon/q0ml9XIwXOIz6R31I3pwPggt7kwknu2GKg.ico" /> <link rel="apple-touch-icon" sizes="72x72" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/64003492842/fav_icon/q0ml9XIwXOIz6R31I3pwPggt7kwknu2GKg.ico" /> <link rel="apple-touch-icon" sizes="114x114" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/64003492842/fav_icon/q0ml9XIwXOIz6R31I3pwPggt7kwknu2GKg.ico" /> <link rel="apple-touch-icon" sizes="144x144" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/64003492842/fav_icon/q0ml9XIwXOIz6R31I3pwPggt7kwknu2GKg.ico" /> <meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0" />  <link rel="stylesheet" href="https://use.typekit.net/lnq2xzc.css">  <link rel="stylesheet" href="https://assets.lulu.com/media/help-center/icon-fonts/help-center-icons-v1/style.css"> <link rel="stylesheet" href="https://assets.lulu.com/media/help-center/icon-fonts/iconfont/icons.css">  <script type="text/javascript"> window.utag_cfg_ovrd = window.utag_cfg_ovrd || {}; window.utag_cfg_ovrd.gdprDLRef = "language"; var utag_data = { account_id: "", // logged in user's account id language: "en", // Language of the site the user is on email: "", // logged in user's email address page_type: "", // The page type names defined by us account_type: "", // User selected on account page bisac_1: "", // Top level BISAC passed in wizard when user selects and on bookshop,cart,and checkout. Persists for project. bisac_2: "", // Second level BISAC bisac_3: "", // Third level BISAC cart_contains_physical: "", // Boolean indicating if physical items exist on cart page cart_id: "", // ID unique to a single cart cart_product_image_url: "", // URL for the product image displayed cart_product_url: "", // Product page URL cart_promotion_code: "", // String of cart level promotion codes context: "", // May Not Need. seen on current site's utag_data on account sign-in page customer_city: "", // Contains the customer city at account level. customer_country: "", // Contains the customer country at account level. customer_name: "", // Name user enters for their account customer_state: "", // Contains the customer state at account level. explicit_content: "", // flag first_visit: "", // Date of first visit internal_draft_order: "", // Boolean,indicates a cart created by an internal employee emailed to the user who then completes the purchase last_visit: "", // Date of last visit login_status: "", // Notes if user is logged in maxmind_country_code: "", // Two digit country code determined by Maxmind service on all pages. If cannot fetch, pass 'unknown' order_coupon_code: "", // Contains the order coupon code beginning in the cart. (e-commerce ext) order_coupon_discount: "", // Contains the order coupon discount. (e-commerce ext) order_currency: "", // Contains the order currency order_discount: "", // contains the order discount if any order_id: "", // Contains the order or transaction ID. order_payment_type: "", // Contains the order payment type. order_quantity: "", // Total quantity of items in cart and order. Passed on all cart pages and Order Confirmation Page order_shipping: "", // Contains the order shipping value. (e-commerce ext) order_shipping_discount: "", // Shipping Discount Amount Fired at Purchase on Order Confirmation Page order_store: "", // Contains identification information for a store. order_subtotal: "", // Contains the order subtotal,discounts already applied. order_tax: "", // Contains the order tax amount. (e-commerce ext) order_total: "", // Contains the order total page_name: "", // Page Name product_category: "", // Contains product category(s) - multiple values should be comma-separated. product_coupon_code: "", // Item level string of promotion codes for each product (same order as product_ids): ['product1_promotion_code',product2_promotion_code',etc…..] fired at time of purchase product_discount: "", // Contains product discount(s) - multiple values should be comma-separated. product_list_price: "", // Contains product list price(s) before discount - multiple values should be comma-separated. product_name: "", // Contains product name(s) - multiple values should be comma-separated. product_quantity: "", // Contains product quantity(s) - multiple values should be comma-separated. product_subcategory: "", // Contains product subcategory(s) - multiple values should be comma-separated. product_total_price: "", // Contains product_quantity x product_unit_price product_unit_price: "", // Contains product unit price(s) - multiple values should be comma-separated. project_book_specs: "", // Book specification selected on Design step (Trim size,Page count,Interior Color,etc). Persists for project. project_id: "", // Project / content ID passed in the wizard,product page,and cart. project_type: "", // Wizard project type user selected to create (Print Book,Photo Book,Magazine,Calendar,Yearbook,eBook). Persists for project and in cart. project_version: "", // Project published version number. If draft project has never been published then version 0. purchase_order: "", // Purchase order number when a PO. Empty if not a purchase order. purchase_order_eligible: "", // Account level boolean that displays when a logged in user's account is approved for purchase orders search_keyword: "", // Keyword that the user entered on site self_purchase: "", // Boolean,passing in cart and checkout when one or more products is self purchase sell_or_print_only: "", // Passes at project level when user selects to sell or print only. ship_country: "", // Ship to Country ISO Code,passed to Tealium as soon as ship to step completed ship_method: "", // The Ship Method the user selected for their order. Set as soon as customer chooses a ship Method ship_state: "", // Ship-to state ISO code,set in the cart when known. ship_zip: "", // Ship-to zip ISO code,set in the cart when known. site_currency: "", // Display the currency for the store: Fired on all product pages,cart,and checkout pages store_language: "", // language codes for store language tealium_event: "", // product_id: "", // Contains product ID(s) - multiple values should be comma-separated. product_sku: "", // Contains product SKU(s) - multiple values should be comma-separated. product_brand: "", // Contains product brand(s) - multiple values should be comma-separated. order_type: "", // Contains type of order/cart. customer_id: "", // Contains the customer ID. customer_zip: "", // Contains the customer zip/postal code. customer_type: "", // Contains the customer type. adwords_conversion_label: "", // adwords_pagetype: "", // gua_tracking_id: "", // event_action: "", // event_category: "", // event_label: "" // } </script>  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here</a></u>.</h3> <div class="form-heading-container"> <h2>Submit A Ticket</h2> </div> <form class="form-portal ticket-form" id="new_helpdesk_ticket" rel="validate" enctype="multipart/form-data" action="/en/support/tickets" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓" /><input type="hidden" name="authenticity_token" value="krLaZyscnl6mZ5+707yiGTZrKEhfZ58Nyz0t3inSOaX4p9o4hXZFk4dV//Lu8Rq3sfHhskSBJCzC+hjPS39utQ==" /> <div class="control-group " > <label class=" required control-label requester-label " for="helpdesk_ticket_email">Email</label> <div class="controls "> <div class="row-fluid"> <input value="" class="span12 email required" placeholder="Email" data-remote="true" type="email" name="helpdesk_ticket[email]" id="helpdesk_ticket_email" /> <div id="name_field" class="default_name_field hide"> <input class="text span12 name_field" placeholder="Your Name" name="helpdesk_ticket[name]" type="text" /> </div> </div> </div> </div> <div class="control-group " > <label class=" required control-label subject-label " for="helpdesk_ticket_subject">Subject</label> <div class="controls "> <input class=" required text span12" placeholder="" type="text" name="helpdesk_ticket[subject]" id="helpdesk_ticket_subject" /> </div> </div> <div class="control-group " > <label class=" required control-label cf_product_name_for_customer_1516692-label " for="helpdesk_ticket_cf_product_name_for_customer_1516692">Line of Business</label> <div class="controls "> <select class=" required dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_product_name_for_customer_1516692]" id="helpdesk_ticket_custom_field_cf_product_name_for_customer_1516692"><option value="">...</option> <option data-id="64000246603" value="Lulu.com">Lulu.com</option> <option data-id="64000264968" value="Lulu Direct">Lulu Direct</option> <option data-id="64000246604" value="Lulu Junior">Lulu Junior</option> <option data-id="64000246606" value="Lulu Print API">Lulu Print API</option></select> </div> </div> <div class="control-group " > <label class=" required control-label description-label " for="helpdesk_ticket_description">Description</label> <div class="controls "> <textarea class=" required_redactor html_paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[ticket_body_attributes][description_html]" id="helpdesk_ticket_ticket_body_attributes_description_html"> </textarea> <div class="single_file"> <div class="attach-wrapper row-fluid new-attach" id="attachment-type" data-multifile-enable="true" data-location="portal"> <div class="attachments-list-wrap"> <div class="attachments-list-form" id="ticket-container"> <div class="attachment_contents"> <div id="ticket-attachments" class="attachments-wrap shared_attachment_list"> </div> </div> </div> <div class="clearfix"></div> <div class="hidden_upload"> <div class="add_attachment"><span>+</span> Attach a file</div> <input type="file" name="emptyfile" id="ticket_file" data-attach-id="ticket" nameWhenFilled="helpdesk_ticket[attachments][][resource]" fileContainer="ticket-container" fileList="ticket-attachments" sendFocusTo="ticket-body" max_size="20" max_attachment= "" > </div> </div>   </div> <script id="file-list-template" type="text/x-jquery-tmpl"> <div class="item"> <span class="{{if (!file_valid) }} alert-invalid {{/if}}"> ${name} {{if (size != '0' && size != '0.00 KB ') }} (${size}) {{/if}} - </span> <span> {{if (file_valid) }} <a href="javascript:void(0)" onclick="Helpdesk.Multifile.remove(this); return false;" inputId="${inputId}" class="attachment-close"></a> {{/if}} {{if (!file_valid)}} {{if (is_blocked) }} <div> <span class="alert-invalid-attach-text"> Your attachment(s) type is/are not supported.(Not Added) </span> </div> {{else}} <div> <span class="alert-invalid-attach-text"> Exceeds attachments size(Not Added) </span> </div> {{/if}} {{/if}} </span> </div> </script> <script type="text/javascript"> // Fix for Firefox/IE - To override :hover style persistance after click on input[type=file] element jQuery('div.attach-wrapper a[data-toggle="dropdown"]').bind('click', function(){ jQuery(this).parents('div.attach-wrapper').find('a.attach-link-wrap').first().css({ 'background-color': 'inherit', 'background-image': 'inherit', 'color': 'inherit', 'box-shadow': 'inherit' }); }); jQuery('li.portal-attach a.attach-link-wrap') .bind('mouseover', function(){ jQuery(this).removeAttr('style'); }) .bind('mousemove', function(event){ // Fix to move "Browse" button along with mouse pointer - fix for IE. p=jQuery(this).find('div').first(); newLeft = Math.min(175, Math.max(event.clientX - p.offset().left + p.position().left - 5, 0)); window.title = newLeft; p.css({left: newLeft, top: 0}); }) </script> </div> </div> </div> <div class="control-group " > <label class=" required control-label cf_i_need_help_with_1516692-label " for="helpdesk_ticket_cf_i_need_help_with_1516692">I Need Help With</label> <div class="controls nested_field "> <select class=" required nested_field" name="helpdesk_ticket[custom_field][cf_i_need_help_with_1516692]" id="helpdesk_ticket_custom_field_cf_i_need_help_with_1516692"><option value="">...</option> <option value="Buying/My Order">Buying/My Order</option> <option value="The printed product(s) I received">The printed product(s) I received</option> <option value="My Account">My Account</option> <option value="Creating/Publishing">Creating/Publishing</option> <option value="Selling/Global Distribution/Retail">Selling/Global Distribution/Retail</option> <option value="My Creator Revenue">My Creator Revenue</option> <option value="Report Content/Review">Report Content/Review</option> <option value="Paying for a Professional Service">Paying for a Professional Service</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Contact Reason</label><select class=" required nested_field" name="helpdesk_ticket[custom_field][cf_contact_reason_1516692]" id="helpdesk_ticket_custom_field_cf_contact_reason_1516692"><option value="">...</option> </select></div><div class="level_3"><label class="required">Contact Reason 2</label><select class=" required nested_field" name="helpdesk_ticket[custom_field][cf_contact_reason_2_1516692]" id="helpdesk_ticket_custom_field_cf_contact_reason_2_1516692"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_i_need_help_with_1516692').nested_select_tag({"data_tree":[["Buying/My Order","Buying/My Order",[["Where is my order?","Where is my order?",[]],["Change/cancel my order","Change/cancel my order",[]],["Need help with placing an order","Need help with placing an order",[]],["Need help with coupon","Need help with coupon",[]],["Need help with my ebook purchase","Need help with my ebook purchase",[]],["Bulk Ordering","Bulk Ordering",[]],["Need Invoice","Need Invoice",[]],["Purchase orders","Purchase orders",[]],["Sales tax exemption","Sales tax exemption",[]]]],["The printed product(s) I received","The printed product(s) I received",[["I received a damaged product","I received a damaged product",[]],["I received the wrong product","I received the wrong product",[]],["I received a product with print defects","I received a product with print defects",[]],["A printed product was missing","A printed product was missing",[]]]],["My Account","My Account",[["Author Spotlight/Promote","Author Spotlight/Promote",[]],["Problem with my account","Problem with my account",[]],["Problem logging in","Problem logging in",[]],["Problem with My Projects","Problem with My Projects",[]],["Problem with my Order History","Problem with my Order History",[]],["Cancel my account","Cancel my account",[]],["Account holder is deceased","Account holder is deceased",[]]]],["Creating/Publishing","Creating/Publishing",[["Need help with creating a print book","Need help with creating a print book",[]],["Need help with creating an ebook","Need help with creating an ebook",[]],["Need help with creating a calendar","Need help with creating a calendar",[]],["Need help with revising my project","Need help with revising my project",[]]]],["Selling/Global Distribution/Retail","Selling/Global Distribution/Retail",[["Selling on Lulu.com","Selling on Lulu.com",[]],["Print Book Distribution","Print Book Distribution",[["New listing","New listing"],["Update existing listing","Update existing listing"],["Other","Other"]]],["Ebook Distribution","Ebook Distribution",[["New listing","New listing"],["Update existing listing","Update existing listing"],["Approval/Rejection Inquiries","Approval/Rejection Inquiries"],["Other","Other"]]],["Retire my book from sale","Retire my book from sale",[]]]],["My Creator Revenue","My Creator Revenue",[["Need help with my creator revenue","Need help with my creator revenue",[]],["Need help with my payees","Need help with my payees",[]],["Questions about income tax withholding","Questions about income tax withholding",[]]]],["Report Content/Review","Report Content/Review",[["Legal/Copyright/Violation Issue","Legal/Copyright/Violation Issue",[]],["Report a review","Report a review",[]]]],["Paying for a Professional Service","Paying for a Professional Service",[["Hire a Pro to help me publish my book","Hire a Pro to help me publish my book",[]]]],["Other","Other",[["Other","Other",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":null,"subcategory_id":"helpdesk_ticket_custom_field_cf_contact_reason_1516692","item_id":"helpdesk_ticket_custom_field_cf_contact_reason_2_1516692"}); //]]> </script> </div> </div> <div class="control-group " > <label class=" required control-label cf_reasons_to_contact_us_1516692-label " for="helpdesk_ticket_cf_reasons_to_contact_us_1516692">Contact Reason</label> <div class="controls "> <select class=" required dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_reasons_to_contact_us_1516692]" id="helpdesk_ticket_custom_field_cf_reasons_to_contact_us_1516692"><option value="">...</option> <option data-id="64000242823" value="Account Inquiry">Account Inquiry</option> <option data-id="64000242824" value="Damaged Item">Damaged Item</option> <option data-id="64000242825" value="Invoice">Invoice</option> <option data-id="64000242826" value="Missing Item">Missing Item</option> <option data-id="64000242827" value="Technical Help">Technical Help</option> <option data-id="64000242828" value="Order Inquiry">Order Inquiry</option> <option data-id="64000257244" value="Print Defect">Print Defect</option> <option data-id="64000242829" value="Report a Bug">Report a Bug</option> <option data-id="64000242830" value="Shipping/Fulfillment">Shipping/Fulfillment</option> <option data-id="64000242831" value="Something Else">Something Else</option> <option data-id="64000242832" value="Wrong Cover/Content">Wrong Cover/Content</option> <option data-id="64000295974" value="Store Connection Issues">Store Connection Issues</option> <option data-id="64000295975" value="Order Error">Order Error</option> <option data-id="64000295976" value="Rejected Order">Rejected Order</option> <option data-id="64000295977" value="Project Publication">Project Publication</option> <option data-id="64000295978" value="Interior/Cover Formatting">Interior/Cover Formatting</option> <option data-id="64000295979" value="Store Setup">Store Setup</option> <option data-id="64000295980" value="Pricing">Pricing</option> <option data-id="64000295981" value="Order Cancellation">Order Cancellation</option> <option data-id="64000295982" value="Onboarding">Onboarding</option></select> </div> </div> <div class="control-group " > <label class=" required control-label cf_contact_reason39387_1516692-label " for="helpdesk_ticket_cf_contact_reason39387_1516692">Contact Reason</label> <div class="controls "> <select class=" required dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_contact_reason39387_1516692]" id="helpdesk_ticket_custom_field_cf_contact_reason39387_1516692"><option value="">...</option> <option data-id="64000264011" value="Book(s) missing from order">Book(s) missing from order</option> <option data-id="64000242833" value="Book Status">Book Status</option> <option data-id="64000242834" value="Bulk Order">Bulk Order</option> <option data-id="64000242835" value="Kit Issue">Kit Issue</option> <option data-id="64000242836" value="Name Misspelled">Name Misspelled</option> <option data-id="64000242837" value="Need More Template Pages">Need More Template Pages</option> <option data-id="64000242838" value="Online Creation Tool">Online Creation Tool</option> <option data-id="64000242839" value="Order Kit">Order Kit</option> <option data-id="64000242840" value="Order Form">Order Form</option> <option data-id="64000242841" value="Print Defect">Print Defect</option> <option data-id="64000242842" value="Redeem Old Kit">Redeem Old Kit</option> <option data-id="64000300986" value="Reorder My Book">Reorder My Book</option> <option data-id="64000242843" value="Shipping Inquiry">Shipping Inquiry</option> <option data-id="64000242844" value="Something Else">Something Else</option></select> </div> </div> <div class="control-group " > <label class=" control-label cf_customer_order_id_1516692-label " for="helpdesk_ticket_cf_customer_order_id_1516692">Order or Print Job ID</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_customer_order_id_1516692]" id="helpdesk_ticket_custom_field_cf_customer_order_id_1516692" /> </div> </div> <div class="control-group " > <label class=" control-label cf_order_tracking_number_1516692-label " for="helpdesk_ticket_cf_order_tracking_number_1516692">Order Tracking Number</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_order_tracking_number_1516692]" id="helpdesk_ticket_custom_field_cf_order_tracking_number_1516692" /> </div> </div> <div class="control-group " > <label class=" control-label cf_payment_id_1516692-label " for="helpdesk_ticket_cf_payment_id_1516692">Payment ID</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_payment_id_1516692]" id="helpdesk_ticket_custom_field_cf_payment_id_1516692" /> </div> </div> <div class="control-group " > <label class=" control-label cf_project_id_1516692-label " for="helpdesk_ticket_cf_project_id_1516692">Project ID</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_project_id_1516692]" id="helpdesk_ticket_custom_field_cf_project_id_1516692" /> </div> </div> <div class="control-group " > <label class=" control-label cf_project_title_1516692-label " for="helpdesk_ticket_cf_project_title_1516692">Project Title</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_project_title_1516692]" id="helpdesk_ticket_custom_field_cf_project_title_1516692" /> </div> </div> <div class="control-group " > <label class=" control-label cf_isbn_1516692-label " for="helpdesk_ticket_cf_isbn_1516692">ISBN</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_isbn_1516692]" id="helpdesk_ticket_custom_field_cf_isbn_1516692" /> </div> </div>  <div class="control-group"> <div class="controls recaptcha-control"> <script src="https://www.recaptcha.net/recaptcha/enterprise.js" async defer ></script> <div data-sitekey="6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" class="g-recaptcha " display="{:theme=>"white"}"></div> <noscript> <div> <div style="width: 302px; height: 422px; position: relative;"> <div style="width: 302px; height: 422px; position: absolute;"> <iframe src="https://www.recaptcha.net/recaptcha/enterprise/fallback?k=6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" name="ReCAPTCHA" style="width: 302px; height: 422px; border-style: none; border: 0; overflow: hidden;"> </iframe> </div> </div> <div style="width: 300px; height: 60px; border-style: none; bottom: 12px; left: 25px; margin: 0px; padding: 0px; right: 25px; background: #f9f9f9; border: 1px solid #c1c1c1; border-radius: 3px;"> <textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid #c1c1c1; margin: 10px 25px; padding: 0px; resize: none;"> </textarea> </div> </div> </noscript> </div> </div> <input type="hidden" name="meta[user_agent]" id="meta_user_agent" value="facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)" /> <input type="hidden" name="meta[seen_articles]" id="meta_seen_articles" /> <input type="hidden" name="meta[enterprise_enabled]" id="meta_enterprise_enabled" value="false" /> <input type="hidden" name="meta[referrer]" id="meta_referrer" value="" /> <input type="hidden" name="helpdesk_ticket[form_id]" id="helpdesk_ticket_form_id" value="64000000029" /> <div class="form-actions"> <input type="submit" name="commit" value="Submit" id="helpdesk_ticket_submit" class="btn btn-primary" data-disable-with="Submit" /> <a class="btn" href="/en/support/home">Cancel</a> </div> </form> <script src="https://assets4.freshdesk.com/assets/cdn/lookup_field-fbaae59ac52f80ac49090db27333b303849342f4c1f4fd8495c6f6a3f1a48e9d.js"></script> <script> //<![CDATA[ jQuery(document).on('focus', '.redactor_editor', function() { jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'none'}) jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').removeClass('error-group') }); jQuery(document).on('blur', '.redactor_editor', function() { if(!jQuery('#helpdesk_ticket_ticket_body_attributes_description_html').data('redactor').isNotEmpty()){ jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'block'}) jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').addClass('error-group') } }); (function($){ var populateRequestForm = function(){ var requester_input = $('#helpdesk_ticket_email'); requester_input.val("").trigger('focusout'); }; jQuery(document).ready(function(){ populateRequestForm(); jQuery('#meta_referrer').val(document.referrer.escapeHTML()); if( jQBrowser.desktop ){ var redactor_type = "anonymous-ticket" invokeRedactor('helpdesk_ticket_ticket_body_attributes_description_html', redactor_type) } var focus_element = Form.findFirstElement(document.forms[0]); if ($(focus_element).prop('id') == "helpdesk_ticket_ticket_body_attributes_description_html"){ jQuery(focus_element).data('redactor').$editor.focus(); } else { Form.focusFirstElement(document.forms[0]); } jQuery(".dynamic_sections") .on("change", function(e){ var id; var fieldId = this.id; var $el = jQuery(this); var selected = $el.find(':selected'); if (selected.length > 0){ id = selected.data().id; } var nextElements = $el.closest('div.control-group').nextAll(); nextElements.each(jQuery.proxy(function(index, dataItem){ if (jQuery(dataItem).hasClass('ticket_section')) dataItem.remove(); else return false; },this)); var picklistElementSelector = '.'+fieldId+'_picklist_section_'+id; var element = jQuery(picklistElementSelector).parent(); var transformedElements; if(element.length != 0) { transformedElements = jQuery(jQuery(picklistElementSelector).val() .replace(new RegExp('&lt', 'g'), '<') .replace(new RegExp('&gt', 'g'), '>')); transformedElements.insertAfter(jQuery("#"+this.id).parents('.control-group')); initLookupFields(transformedElements, true); } }); jQuery('.dynamic_sections, [id^="helpdesk_ticket_custom_field_"]:not(".nested_field")').trigger('change'); jQuery('[id^="helpdesk_ticket_custom_field_"][type*="checkbox"]').val(1).trigger('change'); initLookupFields(); }); jQuery("#helpdesk_ticket_email").focusout(function(){ var ticket_email = jQuery("#helpdesk_ticket_email").val(); if(false){ jQuery.ajax({ type: 'POST', data: {email : ticket_email}, datatype: 'json', url: "/helpdesk/commons/user_companies", success: function(data){ if(data != false){ jQuery('#helpdesk_ticket_company_id').empty(); jQuery.each(data, function(key, val){ jQuery("<option/>").val(val[1]).html(val[0]).appendTo("#helpdesk_ticket_company_id"); }); if(!jQuery("#cc_emails").hasClass("non_company_ccs")){ jQuery("#helpdesk_ticket_company_id").on("change", function(){ jQuery("#cc_emails_filter").select2('val', '').empty(); }); } jQuery('#helpdesk_ticket_company_id').val('').change(); jQuery('.company-label').parent().insertAfter(jQuery("#helpdesk_ticket_email")); jQuery('#helpdesk_ticket_company_id').removeAttr("disabled"); jQuery('.company-label').parent().slideDown(); jQuery('#add-cc-button').slideDown(); }else{ jQuery('#helpdesk_ticket_company_id').attr("disabled", true); jQuery('.company-label').parent().slideUp(); if(false) jQuery('#add-cc-button, #cc-emails').slideUp(); } } }); } }).trigger("focusout"); var form_submitted = false; jQuery('#new_helpdesk_ticket [type=submit]').click(function(event) { var _form = jQuery('#new_helpdesk_ticket'); var validForm = _form.valid(); _form.find('.datepicker_popover').each(function(index) { validForm = jQuery(this).valid() && validForm; }); if(validForm) { jQuery(this).removeClass('cancel'); } else { jQuery(this).addClass('cancel'); return false; } var cc_emails = _form.find('input[name="cc_emails"]') var cc_emails_val = cc_emails.val() if (cc_emails_val && cc_emails_val.split(",").length >= 50) { alert('You can add upto 50 CC emails'); return false; } if(getFromSessionStorage('seenArticlesArray') && getFromSessionStorage('seenArticlesArray').length > 0){ var _seenArticles = getFromSessionStorage('seenArticlesArray').slice().splice(-50); // only taking last 50 items jQuery('#meta_seen_articles').val(JSON.stringify(_seenArticles)); removeFromSessionStorage('seenArticlesArray'); } _form.find("button, a.btn").attr('disabled',true); }); $(window).on('load', function() { $('[id^="helpdesk_ticket_group_"]').trigger('change'); }); })(jQuery); //]]> </script> <script> //<![CDATA[ (function($){ $(document).ready(function(){ $("#helpdesk_ticket_email").focusout(function(){ var ticket_email = $("#helpdesk_ticket_email").val().trim().toLowerCase(); var current_user_email = ""; var $nameField = $("#name_field"); (ticket_email === current_user_email || !ticket_email.isValidEmail()) ? $nameField.hide() : $nameField.slideDown(); }); }); })(jQuery); //]]> </script> <script type="text/javascript"> var ticketFormsDropdown = document.getElementById('helpdesk_ticket_forms_dropdown'); if (ticketFormsDropdown) { var ticketFormPageTitle = document.querySelector('.fc-new-ticket-heading'); ticketFormPageTitle && ticketFormPageTitle.classList.add('hide'); } </script> </div>   <div class="col-3 col-start-9 col-l-6 col-start-l-7 col-m-big-12 col-start-m-big-1"> <div class="sidebar-content-wrapper"> <section id="answers-container"> <script src="https://3621850.supportembed.com.pagescdn.com/iframe.js"></script> <script> let queryId = ""; let businessId = "3621850"; let experienceKey = "answers-help-site" window.addEventListener("message", function (event) { if (event.data && typeof event.data === "string" && event.data.includes("queryId") && event.data.includes("message")) { let msg = event.data; msg = msg.substring(msg.indexOf("message") + "message".length + 2, msg.length - 1).replaceAll("\\", ""); msg = JSON.parse(msg).queryId; if (msg) { console.log("request to Yext: CASE_START with: ", { queryId: msg, experienceKey, businessId }) fetch('https://answers.yext-pixel.com/realtimeanalytics/data/answers/' + businessId, { method: 'POST', body: JSON.stringify({ data: { eventType: "CASE_START", verticalKey: "", searcher: "UNIVERSAL", entityId: "", experienceKey: experienceKey, experienceVersion: "", queryId: msg } }), headers: { 'Content-Type': 'application/json' } }); } queryId = msg; } }); let answersQuery = ""; window.addEventListener('DOMContentLoaded', (event) => { AnswersExperienceFrame.runtimeConfig.set('querySource', 'CASE_DEFLECTION'); AnswersExperienceFrame.init({}); const subject = document.querySelector("#helpdesk_ticket_subject"); subject.addEventListener('blur', (e) => { if(e.target.value === answersQuery) return if (e.target.value !== "") { let newQuery = e.target.value; let msg = JSON.stringify({ action: "setQuery", value: newQuery }); const frameEl = document.getElementById("answers-frame"); frameEl.contentWindow.postMessage(msg, "*"); answersQuery = newQuery; } }); const submitBtn = document.getElementsByName("commit")[0]; submitBtn.onclick = function (event) { const recaptchaResponse = document.querySelector("textarea[name='g-recaptcha-response']") const isRecaptchaEnabled = !!recaptchaResponse const isRecaptchaChecked= !!recaptchaResponse.value const errors = Array.from(document.querySelectorAll('.error')); const hasError = errors.some(error => window.getComputedStyle(error).display === 'block'); if(hasError || (isRecaptchaEnabled && !isRecaptchaChecked)) return console.log("request to Yext: CASE_SUBMITTED with: ", { queryId, experienceKey }) fetch('https://answers.yext-pixel.com/realtimeanalytics/data/answers/' + businessId, { method: 'POST', body: JSON.stringify({ data: { eventType: "CASE_SUBMITTED", verticalKey: "", searcher: "UNIVERSAL", entityId: "", experienceKey: experienceKey, experienceVersion: "", queryId: queryId } }), headers: { 'Content-Type': 'application/json' } }); localStorage.setItem('showTicketSubmitNotification', 'true'); } }); </script> </section> <section class="faq-container"> <div class="faq-intro"> Lulu offers support in English accompanied with a Google translation. </div> </section> <section class="faq-container"> <h2>FAQs</h2> <div class="faq-intro"> To better assist you, we've listed resources for our most common questions below. You can also find updates about Lulu on our <a href="https://whatsnew.lulu.com/" target="_blank">What's New page</a>. </div> <div class="title">Embedding Fonts</div> <div class="description"> Consult our artcle <a href="https://help.lulu.com/en/support/solutions/articles/64000255580-how-do-i-embed-fonts-in-a-pdf">How Do I Embed Fonts in a PDF</a>, to ensure the fonts are embedded correctly in your PDF file. The way you embed fonts depends on the program you are using to create a PDF. Refer to the program’s documentation or search on Google for specific instructions on embedding fonts with the program you are using. <br><br>If you are using an Adobe product, the easiest way to ensure your PDF prints the way you want with the fonts you want is to use Lulu's Adobe Job Options. Download the Lulu job options from <a href="https://help.lulu.com/en/support/solutions/articles/64000255580-how-do-i-embed-fonts-in-a-pdf">this article</a>. </div> <div class="title">Full Bleed</div> <div class="description"> Check our <a href="https://help.lulu.com/en/support/solutions/articles/64000255584-how-do-i-make-my-content-cover-the-whole-page-what-is-bleed-">article</a> to learn how to prepare your PDF with full bleed. </div> <div class="title">Cover Creation</div> <div class="description"> If you have questions about creating your cover, please use our article <a href="https://help.lulu.com/en/support/solutions/articles/64000255589-how-to-create-a-cover" target="_blank">How to create a cover</a>. </div> <div class="title">Orders/Shipping</div> <div class="description"> Orders placed within a registered account can be tracked in the <a href="https://www.lulu.com/account/orders">account's order history</a>. All users, including guest users, can check the status of an order using our <a href="https://lulu.com/order-lookup?_gl=1*yt0e9d*_ga*ODk4MDYwNjY0LjE2MjE2MTgxMjA.*_ga_E4HSQJ4YSL*MTYyNDg5OTE5MC4zOTMuMS4xNjI0ODk5MjMxLjA.&_ga=2.170776224.1650608017.1624884159-898060664.1621618120">Order Lookup link</a>.<br><a href="https://help.lulu.com/en/support/solutions/a/64000255306-my-orders-faq#Can-I-cancel-or-make-changes-to-my-order?"><b>PRINT</b> orders can be canceled in your <a href="https://www.lulu.com/account/orders"> account</a> within one hour.</a> </div> <div class="title">Creator Revenue</div> <div class="description"> Information on creator revenue, e.g. how to get paid, update a payee, etc. can be found in our <a href="https://help.lulu.com/en/support/solutions/articles/64000262744-creator-revenue-guide"> Creator Revenue Guide</a>. </div> <div class="title">ISBN</div> <div class="description"> If you want to sell your book via our free Global Distribution, one of the requirements is an ISBN. Learn about ISBNs in our <a href="https://help.lulu.com/en/support/solutions/articles/64000255457-isbn-faq">ISBN FAQ</a>. </div> </section> <section class="faq-container"> <h2>Value Added Tax (VAT) in European Union Countries</h2> <div class="faq-intro"> Effective July 1, 2021, Lulu will collect Value Added Tax (VAT) in all European Union countries to charge the VAT rate of the buyer’s shipping country for orders within the EU per the European Union (EU) new VAT rules. </div> </section> <section class="faq-container"> <h2>Digital Images</h2> <div class="faq-intro"> If you are contacting customer support about a printing defect, incorrect or missing product, or an order damaged during shipping, be sure to <a href="https://help.lulu.com/en/support/solutions/articles/64000255314-providing-digital-defect-images" target="_self">include a digital image</a> clearly showing the defect or damages. </div> </section> </div> </div>  </div> </div> </section> <script> jQuery(document).ready(function() { // Logic responsible for pre-selecting Lulu.com form field and hiding other form fields. jQuery("[value='Lulu.com']").attr("selected", "selected"); 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You are now subscribed.'); }); }); </script>  <script> (function (d, w, c) { if (!d.getElementById("spd-busns-spt")) { var n = d.getElementsByTagName('script')[0], s = d.createElement('script'); var loaded = false; s.id = "spd-busns-spt"; s.async = "async"; s.setAttribute("data-self-init", "false"); s.setAttribute("data-init-type", "opt"); s.src = 'https://cdn.freshbots.ai/assets/share/js/freshbots.min.js'; s.setAttribute("data-client", "2b2002595ba425eb1ee52d4acdfb3cdac97f7b1f"); s.setAttribute("data-bot-hash", "690cde402f0f54bd01a124921ef40b93e94f71f5"); s.setAttribute("data-env", "prod"); s.setAttribute("data-region", "us"); if (c) { s.onreadystatechange = s.onload = function () { if (!loaded) { c(); } loaded = true; }; } n.parentNode.insertBefore(s, n); } })(document, window, function () { Freshbots.initiateWidget({ autoInitChat: false, getClientParams: function () { return; } }, function (successResponse) { }, function (errorResponse) { }); }); </script> </div> <script src="https://assets1.freshdesk.com/assets/cdn/portal_bottom_v2-c37ef616122a4ea6a716d9994e0fa3a4cb6bb865a3ce588646e3d612d87424d3.js"></script> <script src="https://assets4.freshdesk.com/assets/cdn/redactor-10a54c9b6ce9a442c8a2e6a131947e0d106a4af7c5b98360494520fc5245be28.js"></script> <script src="https://assets8.freshdesk.com/assets/cdn/lang/en-4a75f878b88f0e355c2d9c4c8856e16e0e8e74807c9787aaba7ef13f18c8d691.js"></script>  <script src="https://assets8.freshdesk.com/assets/cdn/i18n/portal/en-89d70c1cfc14e8bfd1100be59d517490352cdbdeb82858862f30e630a2a10c2a.js"></script>  <script> //<![CDATA[ jQuery(document).ready(function() { // Setting the locale for moment js moment.lang('en'); var validation_meassages = {"required":"This field is required.","remote":"Please fix this field.","email":"Please enter a valid email address.","url":"Please enter a valid URL.","date":"Please enter a valid date.","dateISO":"Please enter a valid date ( ISO ).","number":"Please enter a valid number.","digits":"Please enter only digits.","creditcard":"Please enter a valid credit card number.","equalTo":"Please enter the same value again.","two_decimal_place_warning":"Value cannot have more than 2 decimal digits","select2_minimum_limit":"Please type %{char_count} or more letters","select2_maximum_limit":"You can only select %{limit} %{container}","maxlength":"Please enter no more than {0} characters.","minlength":"Please enter at least {0} characters.","rangelength":"Please enter a value between {0} and {1} characters long.","range":"Please enter a value between {0} and {1}.","max":"Please enter a value less than or equal to {0}.","min":"Please enter a value greater than or equal to {0}.","select2_maximum_limit_jq":"You can only select {0} {1}","facebook_limit_exceed":"Your Facebook reply was over 8000 characters. 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