Judicial Appointments and Conduct Ombudsman

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<li class="govuk-breadcrumbs__list-item"> <a data-track-category="breadcrumbClicked" data-track-action="2" data-track-label="/government/organisations" data-track-options="{"dimension28":"2","dimension29":"Organisations"}" data-ga4-link="{"event_name":"navigation","type":"breadcrumb","index_link":"2","index_total":"2"}" class="govuk-breadcrumbs__link" href="/web/20240529121712/https://www.gov.uk/government/organisations">Organisations</a> </li> </ol> </div> <main id="content" role="main" class="content" lang="en"> <h1 class="govuk-visually-hidden">Judicial Appointments and Conduct Ombudsman</h1> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds organisation__margin-bottom"> <div class="gem-c-organisation-logo brand--ministry-of-justice"> <div class="gem-c-organisation-logo__container brand__border-color"> <img alt="Judicial Appointments and Conduct Ombudsman" class="gem-c-organisation-logo__image" 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src="https://web.archive.org/web/20240529121712im_/https://assets.publishing.service.gov.uk/media/604b67e7e90e071536434f05/s712_Doug_Marshall_Picture.jpg"></figure> </div> </div> </section> <section class="brand--ministry-of-justice brand__border-color organisation__brand-border-top organisation__margin-bottom" id="latest-documents"> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding govuk-!-margin-bottom-3"> Latest from Judicial Appointments and Conduct Ombudsman </h2> </div> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <ul data-module="ga4-link-tracker" data-ga4-track-links-only="" data-ga4-link="{"event_name":"navigation","type":"document list","section":"Latest from Judicial Appointments and Conduct Ombudsman"}" class="gem-c-document-list govuk-!-margin-bottom-5"> <li class="gem-c-document-list__item brand--ministry-of-justice "> <div class="gem-c-document-list__item-title"> <a class="brand__color govuk-link" lang="en" href="/web/20240529121712/https://www.gov.uk/government/publications/jaco-judicial-conduct-complaint-form">JACO judicial conduct complaint form</a> </div> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2024-04-16"> 16 April 2024 </time> </li> <li class="gem-c-document-list__attribute"> Form </li> </ul> </li> <li class="gem-c-document-list__item brand--ministry-of-justice "> <div class="gem-c-document-list__item-title"> <a class="brand__color govuk-link" lang="en" href="/web/20240529121712/https://www.gov.uk/guidance/judicial-appointments-complain-to-the-ombudsman">Judicial appointments: complain to the ombudsman</a> </div> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2024-04-16"> 16 April 2024 </time> </li> <li class="gem-c-document-list__attribute"> Guidance </li> </ul> </li> <li class="gem-c-document-list__item brand--ministry-of-justice "> <div class="gem-c-document-list__item-title"> <a class="brand__color govuk-link" lang="en" href="/web/20240529121712/https://www.gov.uk/government/publications/how-the-jaco-deals-with-unreasonable-behaviour">How the JACO deals with unreasonable behaviour</a> </div> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2024-03-28"> 28 March 2024 </time> </li> <li class="gem-c-document-list__attribute"> Policy paper </li> </ul> </li> </ul> <p class="organisation__margin-bottom brand--ministry-of-justice"> <a href="/web/20240529121712/https://www.gov.uk/search/all?organisations[]=judicial-appointments-and-conduct-ombudsman&order=updated-newest&parent=judicial-appointments-and-conduct-ombudsman" class="govuk-link brand__color" data-module="ga4-link-tracker" data-ga4-link="{"event_name":"navigation","type":"see all","section":"Latest from Judicial Appointments and Conduct Ombudsman"}"> See all latest documents </a> </p> <div data-module="ga4-link-tracker" data-ga4-link="{"event_name":"navigation","type":"subscribe","index_link":1,"index_total":1,"section":"Latest from Judicial Appointments and Conduct Ombudsman"}" data-ga4-track-links-only> <section class="gem-c-subscription-links govuk-!-display-none-print brand--ministry-of-justice"> <h2 class="gem-c-subscription-links__hidden-header visuallyhidden">Subscriptions</h2> <ul class="gem-c-subscription-links__list"> <li class="gem-c-subscription-links__list-item"> <a class="govuk-link gem-c-subscription-links__item brand__color gem-c-subscription-links__item--link" href="/web/20240529121712/https://www.gov.uk/email-signup?link=/government/organisations/judicial-appointments-and-conduct-ombudsman"> <svg xmlns="http://www.w3.org/2000/svg" width="21" height="15.75" class="gem-c-subscription-links__icon" focusable="false" fill="currentColor" aria-hidden="true"><path d="M19.687 0H1.312C.589 0 0 .587 0 1.313v13.124c0 .726.588 1.313 1.313 1.313h18.374c.725 0 1.313-.587 1.313-1.313V1.313C21 .587 20.412 0 19.687 0zm-2.625 2.625L10.5 7.875l-6.563-5.25h13.126zm1.313 10.5H2.625V3.937L10.5 10.5l7.875-6.563v9.188z"></path> </svg>Get emails </a> </li> </ul> </section> </div> </div> </div> </section> <section class="brand--ministry-of-justice brand__border-color organisation__brand-border-top organisation__section-wrap organisation__margin-bottom" id="what-we-do"> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding govuk-!-margin-bottom-3"> What we do </h2> </div> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <div class="gem-c-govspeak govuk-govspeak " data-module="govspeak"> <div class="govspeak"> <p>We can look at complaints about how investigating bodies have handled complaints alleging misconduct by judicial office holders. We also look at the handling of complaints about the judicial appointments process.</p> <p><abbr title="Judicial Appointments and Conduct Ombudsman">JACO</abbr> works with the <a class="govuk-link" href="/web/20240529121712/https://www.gov.uk/government/organisations/ministry-of-justice">Ministry of Justice</a>.</p> </div> <p> <a href="/web/20240529121712/https://www.gov.uk/government/organisations/judicial-appointments-and-conduct-ombudsman/about" class="govuk-link brand__color"> Read more about what we do </a> </p> </div> </div> </div> </section> <section class="brand--ministry-of-justice brand__border-color organisation__brand-border-top organisation__margin-bottom"> <div class="visually-hidden"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding"> Documents </h2> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-half organisation__supergroup--margin-bottom" data-ga4-section-documents> <h3 class="gem-c-heading govuk-heading-m gem-c-heading--padding"> Services </h3> <ul data-module="ga4-link-tracker" data-ga4-track-links-only="" data-ga4-link="{"event_name":"navigation","type":"document list","section":"Documents"}" class="gem-c-document-list govuk-!-margin-bottom-5"> <li class="gem-c-document-list__item brand--ministry-of-justice "> <div class="gem-c-document-list__item-title"> <a class="brand__color govuk-link" lang="en" href="/web/20240529121712/https://www.gov.uk/complain-judge-magistrate-tribunal-coroner">Complain about a judge, magistrate, tribunal member or coroner</a> </div> </li> <li class="gem-c-document-list__item brand--ministry-of-justice "> <div class="gem-c-document-list__item-title"> <a class="brand__color govuk-link" lang="en" href="/web/20240529121712/https://www.gov.uk/government/publications/jaco-judicial-conduct-complaint-form">JACO judicial conduct complaint form</a> </div> </li> </ul> <a href="/web/20240529121712/https://www.gov.uk/search/services?organisations[]=judicial-appointments-and-conduct-ombudsman&parent=judicial-appointments-and-conduct-ombudsman" class="govuk-link brand__color" data-module="ga4-link-tracker" data-ga4-link="{"event_name":"navigation","type":"see all","section":"Services"}"> See all services </a> </div> <div class="govuk-grid-column-one-half organisation__supergroup--margin-bottom" data-ga4-section-documents> <h3 class="gem-c-heading govuk-heading-m gem-c-heading--padding"> Guidance and regulation </h3> <ul data-module="ga4-link-tracker" data-ga4-track-links-only="" data-ga4-link="{"event_name":"navigation","type":"document list","section":"Documents"}" class="gem-c-document-list govuk-!-margin-bottom-5"> <li class="gem-c-document-list__item brand--ministry-of-justice "> <div class="gem-c-document-list__item-title"> <a class="brand__color govuk-link" lang="en" href="/web/20240529121712/https://www.gov.uk/guidance/judicial-conduct-complain-to-the-ombudsman">Judicial conduct: complain to the ombudsman</a> </div> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2020-07-31"> 31 July 2020 </time> </li> <li class="gem-c-document-list__attribute"> Guidance </li> </ul> </li> <li class="gem-c-document-list__item brand--ministry-of-justice "> <div class="gem-c-document-list__item-title"> <a class="brand__color govuk-link" lang="en" href="/web/20240529121712/https://www.gov.uk/guidance/judicial-appointments-complain-to-the-ombudsman">Judicial appointments: complain to the ombudsman</a> </div> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2024-04-16"> 16 April 2024 </time> </li> <li class="gem-c-document-list__attribute"> Guidance </li> </ul> </li> </ul> <a href="/web/20240529121712/https://www.gov.uk/search/guidance-and-regulation?organisations[]=judicial-appointments-and-conduct-ombudsman&parent=judicial-appointments-and-conduct-ombudsman" class="govuk-link brand__color" data-module="ga4-link-tracker" data-ga4-link="{"event_name":"navigation","type":"see all","section":"Guidance and regulation"}"> See all guidance and regulation </a> </div> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-half organisation__supergroup--margin-bottom" data-ga4-section-documents> <h3 class="gem-c-heading govuk-heading-m gem-c-heading--padding"> News and communications </h3> <ul data-module="ga4-link-tracker" data-ga4-track-links-only="" data-ga4-link="{"event_name":"navigation","type":"document list","section":"Documents"}" class="gem-c-document-list govuk-!-margin-bottom-5"> <li class="gem-c-document-list__item brand--ministry-of-justice "> <div class="gem-c-document-list__item-title"> <a class="brand__color govuk-link" lang="en" href="/web/20240529121712/https://www.gov.uk/government/news/appointment-of-the-judicial-appointments-and-conduct-ombudsman">Appointment of the Judicial Appointments and Conduct Ombudsman</a> </div> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2021-03-04"> 4 March 2021 </time> </li> <li class="gem-c-document-list__attribute"> News story </li> </ul> </li> </ul> <a href="/web/20240529121712/https://www.gov.uk/search/news-and-communications?organisations[]=judicial-appointments-and-conduct-ombudsman&parent=judicial-appointments-and-conduct-ombudsman" class="govuk-link brand__color" data-module="ga4-link-tracker" data-ga4-link="{"event_name":"navigation","type":"see all","section":"News and communications"}"> See all news and communications </a> </div> <div class="govuk-grid-column-one-half organisation__supergroup--margin-bottom" data-ga4-section-documents> <h3 class="gem-c-heading govuk-heading-m gem-c-heading--padding"> Policy papers and consultations </h3> <ul data-module="ga4-link-tracker" data-ga4-track-links-only="" data-ga4-link="{"event_name":"navigation","type":"document list","section":"Documents"}" class="gem-c-document-list govuk-!-margin-bottom-5"> <li class="gem-c-document-list__item brand--ministry-of-justice "> <div class="gem-c-document-list__item-title"> <a class="brand__color govuk-link" lang="en" href="/web/20240529121712/https://www.gov.uk/government/publications/how-the-jaco-deals-with-unreasonable-behaviour">How the JACO deals with unreasonable behaviour</a> </div> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2024-03-28"> 28 March 2024 </time> </li> <li class="gem-c-document-list__attribute"> Policy paper </li> </ul> </li> <li class="gem-c-document-list__item brand--ministry-of-justice "> <div class="gem-c-document-list__item-title"> <a class="brand__color govuk-link" lang="en" href="/web/20240529121712/https://www.gov.uk/government/publications/reasonable-adjustment-policy">Reasonable Adjustment Policy</a> </div> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2022-03-10"> 10 March 2022 </time> </li> <li class="gem-c-document-list__attribute"> Policy paper </li> </ul> </li> </ul> <a href="/web/20240529121712/https://www.gov.uk/search/policy-papers-and-consultations?organisations[]=judicial-appointments-and-conduct-ombudsman&parent=judicial-appointments-and-conduct-ombudsman" class="govuk-link brand__color" data-module="ga4-link-tracker" data-ga4-link="{"event_name":"navigation","type":"see all","section":"Policy papers and consultations"}"> See all policy papers and consultations </a> </div> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-one-half organisation__supergroup--margin-bottom" data-ga4-section-documents> <h3 class="gem-c-heading govuk-heading-m gem-c-heading--padding"> Transparency and freedom of information releases </h3> <ul data-module="ga4-link-tracker" data-ga4-track-links-only="" data-ga4-link="{"event_name":"navigation","type":"document list","section":"Documents"}" class="gem-c-document-list govuk-!-margin-bottom-5"> <li class="gem-c-document-list__item brand--ministry-of-justice "> <div class="gem-c-document-list__item-title"> <a class="brand__color govuk-link" lang="en" href="/web/20240529121712/https://www.gov.uk/government/publications/judicial-appointments-and-conduct-ombudsman-business-plan-2023-to-2024">Judicial Appointments and Conduct Ombudsman business plan 2023 to 2024</a> </div> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2023-10-03"> 3 October 2023 </time> </li> <li class="gem-c-document-list__attribute"> Corporate report </li> </ul> </li> <li class="gem-c-document-list__item brand--ministry-of-justice "> <div class="gem-c-document-list__item-title"> <a class="brand__color govuk-link" lang="en" href="/web/20240529121712/https://www.gov.uk/government/publications/judicial-appointments-and-conduct-ombudsman-annual-report-2022-to-2023">Judicial Appointments and Conduct Ombudsman Annual Report 2022 to 2023</a> </div> <ul class="gem-c-document-list__item-metadata"> <li class="gem-c-document-list__attribute"> <time datetime="2023-07-06"> 6 July 2023 </time> </li> <li class="gem-c-document-list__attribute"> Corporate report </li> </ul> </li> </ul> <a href="/web/20240529121712/https://www.gov.uk/search/transparency-and-freedom-of-information-releases?organisations[]=judicial-appointments-and-conduct-ombudsman&parent=judicial-appointments-and-conduct-ombudsman" class="govuk-link brand__color" data-module="ga4-link-tracker" data-ga4-link="{"event_name":"navigation","type":"see all","section":"Transparency and freedom of information releases"}"> See all transparency and freedom of information releases </a> </div> </div> </section> <div id="people"> <section class="brand--ministry-of-justice brand__border-color organisation__brand-border-top organisation__margin-bottom" data-people-id="our-management"> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding govuk-!-margin-bottom-3"> Our management </h2> </div> </div> <div class="govuk-grid-row" data-module="ga4-link-tracker" data-ga4-track-links-only data-ga4-link="{"event_name":"navigation","type":"image card","section":"Our management"}"> <div class="govuk-grid-column-one-quarter"> <div class="gem-c-image-card brand--ministry-of-justice" lang="en"> <div class="gem-c-image-card__text-wrapper"> <div class="gem-c-image-card__header-and-context-wrapper"> <span class="gem-c-image-card__title govuk-heading-s"> <a class="gem-c-image-card__title-link govuk-link brand__color" href="/web/20240529121712/https://www.gov.uk/government/people/douglas-marshall">Douglas Marshall</a> </span> </div> <div class="gem-c-image-card__description">Judicial Appointments and Conduct Ombudsman</div> </div> <figure class="gem-c-image-card__image-wrapper"><img class="gem-c-image-card__image" alt="" loading="auto" height="200" width="300" src="https://web.archive.org/web/20240529121712im_/https://assets.publishing.service.gov.uk/media/6049e9778fa8f54016d724d7/s465_Doug_Marshall_Picture.jpg"></figure> </div> </div> </div> </section> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <section class="brand--ministry-of-justice organisation__margin-bottom" id="org-contacts"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding gem-c-heading--border-top-5 brand--ministry-of-justice brand__border-color"> Contact JACO </h2> <div class="organisation__contact-section organisation__contact-section--border-top" lang="en"> <h3 class="gem-c-heading govuk-heading-s gem-c-heading--padding"> General Enquiries </h3> <div class="govuk-grid-row"> <address class="govuk-grid-column-one-half organisation__margin-bottom organisation__address"> Office of the Judicial Appointments and Conduct Ombudsman<br>Postal Point 1.55<br>1st Floor, the Tower<br>102 petty France<br>London<br>SW1H 9AJ<br>United Kingdom<br> </address> <div class="govuk-grid-column-one-half"> <div class="organisation__margin-bottom"> <p class="organisation__paragraph">Email</p> <p class="organisation__paragraph" data-module="ga4-link-tracker" data-ga4-track-links-only data-ga4-do-not-redact data-ga4-link="{"event_name":"navigation","type":"email","section":"Contact JACO"}"> <a class="govuk-link brand__color" href="https://web.archive.org/web/20240529121712/mailto:Headofoffice@judicialombudsman.gov.uk">Headofoffice@judicialombudsman.gov.uk</a> </p> </div> <div class="organisation__margin-bottom"> </div> </div> </div> <p class="organisation__paragraph">The Judicial Appointments and Conduct Ombudsman’s office is not fully staffed and mostly working remotely. The impact of this is that we may take longer to consider complaints and deal with correspondence. The best way to contact the office during this period is by email at <a href="https://web.archive.org/web/20240529121712/mailto:headofoffice@judicialombudsman.gov.uk" class="brand__color govuk-link">headofoffice@judicialombudsman.gov.uk</a>.<br><br>If you need to speak to a member of the team urgently, please send us an email requesting a call back – please include your contact number and a brief explanation of your query. A member of the team will contact you as soon as possible. Please note we cannot help you with a Court or Tribunal case, investigate a judicial office holder or say whether their actions amount to misconduct.<br><br>We will process personal data in accordance with our Privacy Notice.</p> </div> </section> <section class="brand--ministry-of-justice brand__border-color organisation__brand-border-top organisation__margin-bottom" id="freedom-of-information"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding"> Make an FOI request </h2> <div class="gem-c-govspeak govuk-govspeak " data-module="govspeak"> <ol class="steps"> <li> Read about the Freedom of Information (FOI) Act and <a href="https://web.archive.org/web/20240529121712/https://www.gov.uk/make-a-freedom-of-information-request/the-freedom-of-information-act" class="govuk-link brand__color">how to make a request</a>. </li> <li> Check <a href="/web/20240529121712/https://www.gov.uk/government/publications?departments[]=judicial-appointments-and-conduct-ombudsman&publication_type=foi-releases" class="govuk-link brand__color">our previous releases</a> to see if we’ve already answered your question. </li> </ol> </div> </section> </div> <div class="organisation__corporate-information" id="corporate-info"> <div class="govuk-grid-column-one-third organisation__float-section"> <h2 class="gem-c-heading gem-c-heading--font-size-27 gem-c-heading--padding gem-c-heading--border-top-5 brand--ministry-of-justice brand__border-color"> Corporate information </h2> <div class=""> <ul class="govuk-list app-c-document-navigation-list govuk-!-margin-bottom-6 brand--ministry-of-justice" lang="en" data-module="ga4-link-tracker" data-ga4-track-links-only=""> <li class="app-c-document-navigation-list__item"> <a data-ga4-link="{"event_name":"navigation","type":"document list","index_link":1,"index_total":1,"section":"Corporate information"}" 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