What is Stay Connected? | Mobile Help

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class="lc-BreadcrumbItemEE"> <span>Stay Connected Data</span> </li> </ol> </nav> </div> <div id="fef-contents-with-footer"> <main role="main" id="maincontent"> <div class="root container responsivegrid"> <div id="container-8288f35f44" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <section class="container responsivegrid article-hero-banner aem-GridColumn aem-GridColumn--default--12"> <div id="article-hero-banner" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="article-hero-banner aem-GridColumn aem-GridColumn--default--12"> <div class="lc-Surface lc-SurfaceEE lc-SurfaceEE--yellowBackground"> <div class="lc-Container lc-Container--horizontalPaddingM lc-Container--verticalPaddingL lc-Container--verticalPaddingXL--breakpointL lc-Container--verticalPaddingXL--breakpointXL article-hero-banner--title"> <h1 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeXL lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft">What is Stay Connected Data?</h1> </div> </div> </div> </div> </div> </section> <section class="container responsivegrid article-page-hub-module aem-GridColumn--phone--none aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--default--newline aem-GridColumn--offset--phone--1 aem-GridColumn--default--6 aem-GridColumn--offset--default--1"> <div id="article-help-recognition-module" class="cmp-container"> </div> </section> <aside class="container responsivegrid article-right-section-one aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--offset--phone--1 aem-GridColumn--default--3 aem-GridColumn--offset--default--1"> <div id="article-right-section-one" class="cmp-container"> <div class="article-quick-links"> <div class="article-quick-links--container" id="article-quick-links--container"> <h2 class="article-quick-links--heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft hide">In this article:</h2> <div class="article-quick-links--desktop hide"></div> <div class="article-quick-links--mobile hide"></div> </div></div> </div> </aside> <section class="container responsivegrid article-page-intro aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--offset--phone--1 aem-GridColumn--default--6 aem-GridColumn--offset--default--1"> <div id="container-49d447179e" class="cmp-container"> <div class="article-intro"> <div class="article-introduction lc-Container"> We鈥檙e the only network that makes sure you stay online and connected even when your monthly data allowance runs out. </div> </div> </div> </section> <article class="container responsivegrid article-page-section aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--offset--phone--1 aem-GridColumn--default--6 aem-GridColumn--offset--default--1"> <div id="article-page-content" class="cmp-container"> <div class="aem-Grid aem-Grid--6 aem-Grid--default--6 aem-Grid--phone--10 "> <div class="article-section container responsivegrid aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--default--6"> <div class="article-section-container lc-Container lc-Container--verticalPaddingM"> <h2 class="article-section-heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft">How do I Stay Connected?</h2> <div id="article-section-d970739305" class="cmp-container"> <div class="richtext"> <span class="help-richText"><p>If you've bought a pay monthly phone, SIM, tablet, laptop, mobile broadband or data SIM plan on an Essentials or All Rounder plan from 17 August 2022, we鈥檒l make sure you stay connected even when your monthly data allowance runs out.</p> <p>If you use up your monthly data allowance, you鈥檒l automatically switch to a slower speed (0.5Mbps), which is fine for using WhatsApp, Maps and for messaging friends.</p> <p>To go back to full plan speeds you can buy a daily or monthly data add-on or wait until your bill cycle refreshes.</p> <p>This Stay Connected Data benefit also applies to customers who purchased a pay monthly phone or SIM from 7 July 2021 onwards.<br /> </p> </span> </div> <div class="article-box-module"> <div class="lc-Container lc-Container--verticalPaddingXXS good-to-know"> <div class="lc-Box lc-BoxEE lc-BoxEE--borderWidthS lc-BoxEE--borderRadiusAllM article-box-border"> <div class="lc-Container lc-Container--horizontalPaddingM lc-Container--verticalPaddingXS"> <div class="article-box-module--alignWithIcon"> <svg class="lc-IconEE lc-IconEE--sizeL article-box-icon" aria-hidden="true"> <use href="/etc.clientlibs/help-experience/clientlibs/clientlib-site/resources/loop-ee-icons.svg#lc-IconEE-attention-01-active"></use> </svg> <h3 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--weightBold">Need to know</h3> </div> <span class="help-richText"><p>We鈥檒l tell you by text when you鈥檝e used 80% of your data. And then again when you've used all your full-speed data and that Stay Connected Data has been turned on.</p> </span> </div> </div> </div> </div> </div> </div> </div> <div class="article-section container responsivegrid aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--default--6"> <div class="article-section-container lc-Container lc-Container--verticalPaddingM"> <h2 class="article-section-heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft">What can I do at 0.5Mbps?</h2> <div id="article-section-cce646d5e6" class="cmp-container"> <div class="richtext"> <span class="help-richText"><p>You鈥檒l be able to use your device for things like browsing the web, checking and sending emails and using apps like WhatsApp, Spotify and Google Maps. Downloading large content files and streaming videos may not work as well.聽</p> </span> </div> </div> </div> </div> <div class="article-section container responsivegrid aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--default--6"> <div class="article-section-container lc-Container lc-Container--verticalPaddingM"> <h2 class="article-section-heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft">How can I get back up to full plan speeds?</h2> <div id="article-section-51e9cf84a0" class="cmp-container"> <div class="richtext"> <span class="help-richText"><p>Your full plan speed data will start again at the beginning of the next month. You can also get back up to full speed if you:</p> <div class="help-richText bullet-list"><ul><li>receive a data gift from someone else on your account</li><li>buy a data add-on.</li></ul> </div> </span> </div> </div> </div> </div> <div class="article-section container responsivegrid aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--default--6"> <div class="article-section-container lc-Container lc-Container--verticalPaddingM"> <h2 class="article-section-heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft">What's the difference between Stay Connected Data and the NHS data offer?</h2> <div id="article-section-6a218a1352" class="cmp-container"> <div class="richtext"> <span class="help-richText"><p>The NHS data offer works the same as stay connected, but instead of switching to 0.5Mbps when you use up your high-speed data, you鈥檒l get free unlimited data at a reduced speed of 2Mbps.</p> <p><a class="lc-Link lc-LinkEE" href="https://ee.co.uk/nhs">Find out more about the NHS data offer</a>.</p> </span> </div> </div> </div> </div> </div> </div> </article> <section class="container responsivegrid article-feedback-section aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--offset--phone--1 aem-GridColumn--default--6 aem-GridColumn--offset--default--1"> <div id="article-feedback-section" class="cmp-container"> <div class="experiencefragment"> <div id="experiencefragment-c42a4067e5" class="cmp-experiencefragment cmp-experiencefragment--article-feedback"> <div id="container-cd3f8b5c3c" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="article-feedback aem-GridColumn aem-GridColumn--default--12"> <div class="article-feedback--container lc-Container lc-Container--verticalPaddingM"> <div class="lxp-Divider lxp-Divider--color-disabled lxp-Divider--width-m"></div> <div class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeL"></div> <div class="article-feedback--question"> <h2 class="article-feedback--heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--weightBold lc-HeadingEE--textAlignCentre">Was this article helpful?</h2> <div class="article-feedback--icon-container"> <button class="lc-IconButton-wrapper lc-IconButtonEE-wrapper article-feedback--icon article-feedback--icon-yes" type="button" aria-labelledby="feedback-yes" data-analytics-link="no track"> <span class="lc-IconButton lc-IconButtonEE lc-IconButtonEE--onWhiteSurface lc-IconButtonEE--backdropTransparent lc-IconButtonEE--styleVariantSecondary"> <span class="lc-IconButton-content"> <svg class="lc-IconEE lc-IconEE--sizeM article-feedback--icon-hover" aria-hidden="true"> <use xlink:href="/etc.clientlibs/help-experience/clientlibs/clientlib-site/resources/loop-ee-icons.svg#lc-IconEE-thumbs-up" href="/etc.clientlibs/help-experience/clientlibs/clientlib-site/resources/loop-ee-icons.svg#lc-IconEE-thumbs-up"></use> </svg> </span> </span> <span class="lc-IconButtonEE-labelOutside lc-IconButtonEE-labelOutside--onWhiteSurface lc-IconButtonEE-labelOutside--backdropTransparent lc-IconButtonEE-labelOutside--styleVariantSecondary" id="feedback-yes"> Yes </span> </button> <button class="lc-IconButton-wrapper lc-IconButtonEE-wrapper article-feedback--icon article-feedback--icon-no" type="button" aria-labelledby="feedback-no" data-analytics-link="no track"> <span class="lc-IconButton lc-IconButtonEE lc-IconButtonEE--onWhiteSurface lc-IconButtonEE--backdropTransparent lc-IconButtonEE--styleVariantSecondary"> <span class="lc-IconButton-content"> <svg class="lc-IconEE lc-IconEE--sizeM article-feedback--icon-hover" aria-hidden="true"> <use xlink:href="/etc.clientlibs/help-experience/clientlibs/clientlib-site/resources/loop-ee-icons.svg#lc-IconEE-thumbs-down" href="/etc.clientlibs/help-experience/clientlibs/clientlib-site/resources/loop-ee-icons.svg#lc-IconEE-thumbs-down"></use> </svg> </span> </span> <span class="lc-IconButtonEE-labelOutside lc-IconButtonEE-labelOutside--onWhiteSurface lc-IconButtonEE-labelOutside--backdropTransparent lc-IconButtonEE-labelOutside--styleVariantSecondary" id="feedback-no"> No </span> </button> </div> </div> <div class="article-feedback--message lc-HeadingEE--weightBold lc-TextEE--sizeL article-feedback--hide">Thank you for your feedback!</div> <div class="article-feedback--form article-feedback--hide"> <div class="lc-Grid lc-Grid--verticalAlignMiddle lc-Grid--gutterM help--justifyContentCenter"> <div class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--s-24-24"> <fieldset class="lc-FormControl lc-FormControlEE"> <legend class="lc-FormControl-label lc-HeadingEE--sizeS">Sorry about that! 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