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How To Install Swifty - Helpjuice

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If you'd like for Swifty to appear on every page of your web-app, you'd simply paste the code on every page on your web-app.</p><p class="currently-active">1) Paste this Swifty Embed Javascript snippet before your closing <strong><u>&lt;/body&gt;</u></strong> tag:</p><pre>&lt;!-- Helpjuice Will Go Here --&gt;<br>&lt;script&gt;<br>聽 helpjuice_account_url = "https://helps.helpjuice.com";<br><br>聽 //"Contact us" button HREF<br>聽 helpjuice_contact_us_url = 聽"http://help.helpjuice.com/contact-us";<br><br>聽 //On Helpjuice Initialization. Feel free to edit<br>聽 //For Custom activity<br>聽 onHelpjuiceInit = function(){ }<br><br><strong>聽 // You can also customize the look &amp; feel of Swifty聽</strong><br><strong>聽 // using our Config parameter, take a look: </strong><br><strong>聽 // widgetPosition accepts: bottomLeft, topLeft, bottomRight, topRight</strong><br><strong>聽 // </strong><strong>widgetPosition accepts: bottomLeft, topLeft, bottomRight, topRight</strong><br><br><br><span style="color:rgb(184,49,47);"><strong> //helpjuiceSwiftyConfig = {</strong></span><br><span style="color:rgb(184,49,47);"><strong> // widgetPosition: "bottomLeft",</strong></span><br><span style="color:rgb(184,49,47);"><strong>聽 //聽 themeColor: '',</strong></span><br><span style="color:rgb(184,49,47);"><strong>聽 //聽 linkColor: ''</strong></span><br><span style="color:rgb(184,49,47);"><strong>聽 //}</strong></span><br><br><br>聽 // Please use this function if you'd like for JS<br>聽 // to be fired off instead of an HREF Url.<br><br>聽 //onHelpjuiceContactUs = function() { }<br><br>&lt;/script&gt;<br>&lt;script async src='https://s3.amazonaws.com/helpjuice-static/helpjuice_production/swifty/helpjuice_inapp.min.js'&gt;&lt;/script&gt;</pre><p>2) Save your file!</p><p>聽</p><h2 id="customizations-1" data-toc="true">Customizations</h2><p id="isPasted">It's possible to change the Swifty icon! Unfortunately, we don't have customization samples for the Helpjuice Swifty widget at the moment, as it would need to be done directly in the front-end code (on the same page where the widget is embedded at).</p><p>This change should be performed on your end, by overriding the default CSS of the Swifty widget. It's a code change and the URL of your CSS file can be found at <a href="https://subdomain.helpjuice.com/swifty.css" data-fr-linked="true">https://subdomain.helpjuice.com/swifty.css</a></p><p>Additionally, you can customize the <i><strong>"Contact Us"</strong></i> button URL, as well as the <strong>Contact Us</strong> and <strong>On Initialization</strong> javascript, in the embed code itself.</p><p>聽</p><h2 id="which-articles-does-swifty-display-2" data-toc="true">Which Articles Does Swifty Display?</h2><p>The Swifty widget displays Public articles, so you must have a Public Knowledge Base for it to work.<br>聽</p><h2 id="loading-custom-data-3" data-toc="true">Loading Custom Data</h2><p>With the latest update of Swifty, you can now call a JavaScript function that allows Swifty to load a search result or popular questions of a given Category.<br>聽</p><pre>openSwifty({search: "OPTIONAL_QUERY_FOR_SEARCH", category: OPTIONAL_CATEGORY_ID })</pre><p>As you can see, the聽<strong>openSwifty聽</strong>function accepts a JSON object, with search, or, category, as the values. Inside search, you may use a string, and inside category, an integer.<br><br>If you only supply聽<strong>search</strong>, it'll run a search for that keyword.<br>If you only supply聽<strong>category</strong>, it'll supply the top 5 articles for that category.<br>If you supply聽<strong>BOTH the search &amp; category,聽</strong>it'll run a search for that keyword, and make sure that it matches that given category.<br><br>You can indeed, have this tied to a link (for example <i>"Read more about this feature"</i>), like so:聽</p><pre>&lt;a href="openSwifty({search: "Installing the MacOS File"})"&gt;Learn More bout MacOS Installations for this app&lt;/a&gt;</pre><h2 id="-4">聽</h2><h2 id="example-helpjuice-swifty-with-olark-5" data-toc="true">Example: Helpjuice Swifty with Olark</h2><p>Utilizing the Helpjuice Swifty Custom functions, you can customize Olark to appear &amp; disappear when someone clicks on "Contact Us" in your Helpjuice Swifty Widget button.聽</p><p>Here's a sample Javascript that you'd embed for Helpjuice Swifty to work perfectly with Olark.<br><br>Just make sure you include Swifty <i><strong><u>AFTER</u></strong></i> Olark's embed code.</p><pre>&lt;!-- Helpjuice Will Go Here --&gt;<br>&lt;script&gt;<br>聽 helpjuice_account_url = "https://helps.helpjuice.com";<br><br>聽 //"Contact us" button HREF<br>聽 //helpjuice_contact_us_url = 聽"http://google.com/";<br><br><br>聽 onHelpjuiceInit = function(){<br>聽 聽 olark('api.box.hide');<br>聽 }<br>聽 onHelpjuiceContactUs = function() {<br>聽 聽 olark('api.box.show');<br>聽 聽 olark('api.box.expand');<br>聽 聽 $('#helpjuice-widget').fadeOut();<br>聽 }<br><br> //helpjuiceSwiftyConfig = {<br> <strong>聽//</strong> widgetPosition: "bottomLeft",<br> <strong>//</strong> themeColor: '',<br> <strong>//</strong> linkColor: ''<br> <strong>//</strong>}<br><br>聽 //hide Olark on contract.<br>聽 olark('api.box.onShrink', function() {<br>聽 聽 olark('api.box.hide');<br>聽 聽 $('#helpjuice-widget').fadeIn();<br>聽 });<br><br>&lt;/script&gt;<br>&lt;script async src='https://s3.amazonaws.com/helpjuice-static/helpjuice_production/swifty/helpjuice_inapp.min.js'&gt;&lt;/script&gt;<br><br><br>聽</pre><p>聽</p><p>聽</p><p>聽</p><h2 id="video-overview-6" data-toc="true">Video Overview</h2><p><strong>How To Install Helpjuice Swifty (Simple):</strong></p><p><span class="fr-video fr-dvb fr-draggable" draggable="true" contenteditable="false"><iframe class="fr-draggable" src="//www.youtube.com/embed/er1kbTxKD_g?wmode=opaque" allowfullscreen="" width="640" height="360" frameborder="0"><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span></iframe>聽</span></p><p><strong>How To Install Helpjuice Swifty + Olark (Advanced):聽</strong></p><p><span class="fr-video fr-dvb fr-draggable" draggable="true" contenteditable="false"><iframe class="fr-draggable" src="//www.youtube.com/embed/0smnA2Q7Ohc?wmode=opaque" allowfullscreen="" width="640" height="360" frameborder="0"><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span><span class="fr-mk" style="display: none;">聽</span></iframe>聽</span></p><p><strong>聽</strong></p></div> <div class="tags"> <a href="/contact-us##search_query=setup swifty"><span>setup swifty</span></a> <a href="/contact-us##search_query=install swifty"><span>install swifty</span></a> </div> <footer class="was-this-helpful"> <div class="thumbs"> <p>Was this article helpful?</p> <form accept-charset="UTF-8" action="/questions/583332/feedbacks" class="new_feedback" id="new_feedback" method="post"> <input name="authenticity_token" type="hidden" value="W7fIKyhlMGSYY6ZpNZ0EjAuXfvwpXGjx8KK7p9liJk0=" style="display: none" /> <input id="feedback_score" name="feedback[score]" type="hidden" value="0" style="display: none" /> <a id="yes" class="response feedback"> <div class="thumb-up"> <i class="far fa-thumbs-up"></i> <span>Yes</span> </div> </a> <a id="no" class="response feedback"> <div class="thumb-down"> <i class="far fa-thumbs-down"></i> <span>No</span> </div> </a> </form> </div> <a class="enable-feedback" 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